Listening Cues

Turn-requesting cues- let the speaker know that you want to

speak.
Trun denying cues- you are reluctant to assume the role of
speaker

Principle of Turn Taking Speaker Cues

Turn-maintaining cues help you maintain the speaking role
Turn yielding cues- tell the listener you are finished and wish to
exchange roles

used to communicate various types of information back to the

speaker with out you assuming the role of speaker
Back-channeling Cues

Attempts to take over the role as speaker

Interruptions

Avoid manipulating the conversation

Opening
Principle of Process: Conversation is a
Keep the channels open Developmental Process.
Feedforward

Demonstrate respect for the other person Business

Principle of Dialogue Feedback

Each person is both the speaker and listener, sender and
receiver Five Principles of Conversation
Closing
Monologue is the opposite side

Avoid negative criticism and negative judgement

The maxim of agreement- seeking out areas of agreement

Acknowledge the presence and importance of the other and expressing them
person
The Maxim of approbation- refers to praising someone or
complimenting a person in some way

The Maxim of Tact- helps to maintain the other's autonomy

Principle of Politeness The maxim of generosity- helps to confirm the other persons
importance.

The Maxim of modesty- minimizes any praise or compliments

you might receive

The maxim of sympathy- the expression of understanding,

sympathy, empathy, supportiveness, and the like for another
Relation principle - you talk about what is relevant to the person
conversation.

Quantity Principle - only be informative as necessary to

communicate your intended meaning.
Principle of Cooperation
Quality Principle - Say what you know to be true and not say
what you know to be false

Manner principle- be clear, avoid ambiguities, be relatively

brief, and organize your thoughts into meaningful sequence