HEALTH CARE SERVICES NC II

(996 hours)

Course Description:

This course is designed to enhance the knowledge, skills and attitudes of Institutional Health
Care (Health Care Assistant) NC II in accordance with industry standards. It covers core
competencies in preparing and maintaining beds, collecting and maintaining linen stocks at end-
user locations, assisting with patient mobility, transport and bio-psychosocial support care of
patients and handling waste in a health care environment.

CONTENT CONTENT PERFORMANCE LEARNING COD

STANDARD STANDARD COMPETENCIES E
Introduction The learner The learner 1. Explain key concept in
Key concept in demonstrates independently Health care services
Health Care understandin demonstrates common
Services relevance g of key competencies in Health 2. Discuss the relevance of
of the course Career concept and care services as the course
opportunities. theories in prescribed in the
Health care TESDA Training 3. Explore on opportunities
services. Regulation. for Health care services
as a career.

PERSONAL ENTREPRENEURIAL COMPETENCIES

Assessment of The learner The learner recognize LO1 Recognize PECs
Personal demonstrates his/her PECs and needed in Health care
entrepreneurial understandin prepares an activity services
Competencies and g of one’s plan that aligns with 1.1 Assess one’s PECs:
Skills vis-à-vis a PECs. that of a Characteristics, traits,
practicing practitioner/entrepreneu lifestyle, attribute, and
entrepreneur/ r in Health care skills.
employee services. 1.2 Compare one’s PECs
1.1Characteristics with that of a
1.2 Traits practitioner/entrepreneu
1.3 Lifestyle r
1.4 Attribute
1.5 Skills
2. Analysis of PECs
in relation to a
practitioner
ENVIRONMENT AND MARKET
1. Key concept The learner The learner shall be LO1 Recognized and
on demonstrates able to generate a base understand the market in
environment understandin idea base on the Health care services
and market g of concept analysis of environment 1. Identify the different
2. Differentiatio of and market in Health services available
n of product environment care services.
and services and market in
relation to
Health care
services.
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES

LESSON 1: USE TOOLS,EQUIPMENT, AND PARAPHERNALIA

1. Types and The learner The learner LO 1. Identify Health care

functions of demonstrates independently uses services tools, equipment,
Health Care understanding tools, equipment and and paraphernalia
Services on the use of paraphernalia in Health applicable to a specific
tools and tools, care services job
equipment equipment 1. Classify equipment,
2. Classification and tools, and paraphernalia
of Health paraphernalia according to types, and
Care in Health care functions
Services services 2. Determine equipment,
tools, tools and paraphernalia
equipment based on the specified task
and
paraphernalia

3. Proper usage LO 2. Use Health care

of tools, services tools, equipment,
equipment and paraphernalia
and 1. Use equipment, tools and
paraphernalia paraphernalia based on the
task requirement
LESSON 2: MAINTAIN TOOLS, EQUIPMENT AND PARAPHERNALIA
1. Procedures in The learner The learner LO 1. Perform aftercare
maintaining tools, demonstrates independently activities for tools,
equipment and understanding maintains tools, equipment and
paraphernalia in maintaining equipment and paraphernalia
2. Care of tools, tools, paraphernalia in health 1. Clean tools, equipment
equipment and equipment care services and paraphernalia after use
paraphernalia and 2. Store tools, equipment
paraphernalia and paraphernalia in the
in health care appropriate area
services. 3. Check tools, equipment
and paraphernalia regularly
for orderliness/tidiness
4. Carry out routine
maintenance as per
Standard Operating
Procedures (SOP
LESSON 3: PERFORM MENSURATION AND CALCULATIONS
1. Ratio and The learner The learner LO 1. Perform simple
proportion demonstrates independently performs calculations
2. Fractions understanding calculations in health 1. Perform computations
3. Conversions in performing care services involving ratio, proportion,
4. Oral, rectal and calculations in fractions and conversion
pediatric dosages caregiving 2. Compute oral dosages
3. Determine rectal dosages
4. Calculate pediatric
dosages
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES

QUARTER 1
LESSON 1: PREPARING AND MAINTAIN BEDS
Personal protective The learner 1.1 The learner LO1 Prepare area for bed
equipment used in demonstrate independently prepares making
bed making understanding the PPE 1. Personal protective
Equipment used in of concepts, 1.2Demonstrate equipment is used,
providing privacy, principles in knowledge and skills in according to institutional
safety and comfort to preparing and relation to privacy and policy
client maintain beds safety of the patient
2. Bed height is adjusted
as necessary

3. Bed surroundings are

cleared of medical and
other equipment before
bed is stripped, where
necessary

4. Patient privacy, comfort

and safety is provided at
all times

5. Bed linen checked for

displaced personal
items, aids and
equipment and such
aids/equipment are
placed in appropriate
area/container

1. OSH policies The learner: LO2 Perform Bed Making

and procedures 1.demonstrate
knowledge and skills in 1.Bed linen are stripped
2. Infection control Health care services in according to
policies and relation to OSH policies hospital/clinic/institution
procedure and procedures SOPs
2. Identify the possible
3. Safe manual infection control 2.Clinical waste and soiled
handling policies and procedure linen are removed according
technique 3.Practice skills in to hospital/clinic/institution
handling technique SOPs
4. Correct bed
making 4.Perform strictly the 3.Bed is cleaned according
procedures in correct bed making to established procedures,
hospital corners procedures where necessary

4.Clean linen are used in

making bed
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
. 5.Existing bed linen is
remade, as needed

6.Patient are asked and

made comfortable after bed
linens are replaced

7.Reusable clean bed linen

is handled in accordance
with in accordance with
established procedures

8.Mattresses and pillows

are cleaned and
disinfected, in accordance
with established
procedures

9.Bed height is adjusted for

occupancy and brakes are
applied according to bed
type

1. Infection The learner: LO3 Perform after care

control policies 1. Identify the activities of materials and
and procedure infection control equipment used
2. Organizational policies and 1. Bed and
cleaning procedure equipment are made
procedures for 2. Demonstrates readily accessible for use
bed types knowledge and
skills in Health 2. Damaged bed and
3. Correct care services in equipment are reported to
disposal of relation to appropriate personnel
clinical waste cleaning
procedures for 3. After care
4. Oral and bed activities are documented
written 3. Perform strictly using appropriate
communicatio the correct forms/checklist
n skills disposal of
waste 4. Soiled linen and
4. Practice skills clinical waste are discarded
in oral and according to institutional
written SOPs
communication
5. Cleaning
equipment is cleaned and
stored
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES

QUARTER II
LESSON 2: COLLECT AND MAINTAIN LINEN STOCKS AT END-USER LOCATIONS
1. Relevant The learner The learner: LO1 Collect Soiled Linen
OSH demonstrates 1. Follow strictly the 1. Soiled linen is collected
regulations, understanding sanitation and infection and replaced every
laws and of concepts control practices morning or once a day
infection and principles
control in collecting 2. Identify the 2. Soiled linen is
practice and institutional policies and transported to
2. Institutional maintaining procedures designated holding area
policies and linen stocks at 3. Practice and perform using appropriate
procedures end-user quality standards equipment and safe
3. Quality location handling techniques
standards
3. Collection of soiled linen
is carried out in a
manner that minimizes
the risk of cross
contamination and
complies with OSH
Policy and procedures

4. Hazards are identified

and reported according
to OSH regulations

5. Appropriate institutional
policies and procedures
for dealing with
accidents, including
sharp injuries are
followed

1. Safety and The learner: LO2 Distribute Clean Linen

environmental 1.Demonstrates safety 1. Clean linen is transported
aspects related to and environmental as scheduled to end-user
workplace operation aspects related to locations using appropriate
and manual workplace operation equipment and safe handling
handling, including and include workplace techniques
workplace hazards hazards
2. Linen is replaced regularly
2. Delivery and 2.Respond effectively to ensure adequate supply
collection schedules to delivery and for users
collection schedule
3. OSH regulations 3. Linen stock is rotated and
and infection control 3.Identify OSH old stock returned for
practice regulations and reprocessing
infection control
practice
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
1. Relevant OSH The learner: LO3 Maintain Linen
regulations, laws 1.Demonstrates Stock Level
and infection control knowledge and skills 1. Optimum stock
practice in health care services levels are
for OSH regulations maintained to
2. Institutional policies and infection control ensure linen
and procedures practice availability and
3. Quality standards according to
2.Identify the Policies institution
4. Inventory and procedure in inventory
procedures and maintaining the linen procedures
documentation stock
2. Linen is
5. Basic arithmetic 3.Perform quality requisitioned to
skills standards in
par level quantity
maintaining linen
stock level 3. Linen is stored in
linen storage
4.Practice and
facilities and
perform inventory
maintained
procedures and
according to
documentation
institution
5.Apply in health care requirements
services in relation to
4. Linen stock
basic arithmetic skills
records are
maintained
according to
institution
requirements

5. Linen inventory
is performed
according to
institution
policies and
procedures

QUARTER III
LESSON 1: ASSIST IN CLIENT/PATIENT MOBILITY
1. Patient The learner The learner: LO1 Prepare to assist
confidentiality and demonstrates 1. Practice and with client/patient
privacy and perform perform effectively the mobility
requirements knowledge patient confidentiality 1. Requirements
and skills in and privacy for assisting with patient
2. OSH procedures assisting requirements mobility are confirmed
patient with concerned
3. Infection control mobility 2. Identify the OSH institutions health
guidelines\ procedures personnel and care plan
3. Identify and apply
4. Equipment use and
infection control 2. Equipment are
specifications
guidelines
 selected according to the

CONTENT CONTENT PERFORMANCE LEARNING CODE

STANDARD STANDARD COMPETENCIES
5. Body Mechanics 4.Practice skills in institutions prescribed
identifying equipment plan of care
use and specifications
5.Demonstrate 3.Environment is
effective body prepared according to
mechanics established

4.Prescribed mobility
procedure is clearly
communicated with
patient

1.Patient confidentiality The learner LO2 Assist with

and privacy requirements demonstrates client/patient mobility
knowledge in effective 1. Patient mobility is
2.OSH procedures communication skills carried out using safe
3.Infection control handling method and
guidelines equipment as required by
the institution
4.Appropriate
communication skills 2. Patient comfort and
safety is ensured
5.Equipment use and throughout positioning of
specifications movement
6.Safe handling skills 3.Communication with
patients during
movement is undertaken
according to established
procedures
1. Patient 1.The learner LO3 Complete
confidentiality and demonstrates and client/patient mobility
privacy perform patient assistance
requirements mobility assistance
1. Patient is moved to
2. OSH procedures 2.Practice effectively prescribed position using
the safe handling skills the appropriate
3. Infection control in mobilizing the equipment
guidelines patient
2. Equipment is cleaned
4. Appropriate in accordance with
communication prescribed institution
techniques standard procedure
5. Safe handling skills 3. Malfunctioning
equipment is reported
immediately to
designated personnel

LESSON 2: ASSIST IN TRANSPORTING CLIENTS/PATIENT

1. Patient handling The learner: LO1 Prepare
procedure 1. Practice and client/patient for
perform patient transport
 handling 1.Transportation
requirements are

CONTENT CONTENT PERFORMANCE LEARNING CODE

STANDARD STANDARD COMPETENCIES
2. Procedures for procedures Confirmed with
securing a patient appropriate health care
2. Identify and personnel
3. Patient demonstrate
confidentiality and procedures for 2.Transport procedures
privacy securing a patient are explained clearly to
requirements patient
4. Infection control
procedures 3.Preparations are made
for the safe and efficient
transport of the patient as
per instructions

4.Equipment for
transportation is readied
according to
requirements and
checked to ensure that it
is clean, complete and
functional

1. Patient handling The learner LO2 Assist in

procedures demonstrates and client/patient transport
practice basic oral 1.Patient is transported to
2. Procedures for communication skills designated location
securing a patient and proper handling of according to standard
patients transportation handling procedures
3. Patient confidentiality
and privacy 2.Equipment is adjusted
requirements to ensure patient comfort
4. Infection control and safety with minimal
procedures risk to self

5. Oral communication 3.Patient is endorsed to

skills appropriate personnel of
receiving unit of the
institution

1.Care of Equipment The Learner: LO3 Perform post-

1. Follow strictly the transport procedure
2.Infection control procedure in caring of 1.Equipment is cleaned
procedures equipment one-hour after use
3.Oral communication 2. Demonstrates skills 2.Equipment is returned
4.Reading and writing in handling patient to storage area after
skills cleaning
3. Practice oral and
written communication 3.Working condition of
skills equipment is reported to
designated personnel
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
QUARTER IV
LESSON 1:ASSIST IN BIO-PSYCHOSOCIAL SUPPORT CARE OF PATIENTS
1. Basic life support The learner The learner: LO1 Established and
2. Rights and demonstrates 1. Show skills in maintain rapport with
responsibilities of understanding Basic life client
patient and in assisting in support 1. Initial contact is
health personnel bio- 2. Identify rights made with patient
3. Literacy and psychosocial and care and its
numeracy support care responsibilities appropriate time
relative to of patients of patient and according to the
delivery of health care plan and / or
patient care personnel established
4. Basic knowledge 3. Follow strictly procedures
on impact of the procedure 2. Courtesy is
lifestyle change on how to demonstrated in all
5. Oral and written deliver a communication with
communication patient care patient and staff
skills 3. Interpersonal
exchanges are
initiated with patient
as appropriate
4. Communication is
developed and
maintained for
effective relationship
with patients
5. Trust and
confidence of
patient is
consistently
generated in all of
the relevant work
activities that are
undertaken
6. Confidentiality and
privacy of patient is
consistently
maintained following
standard institution
policy
7. Patient’s right and
roles in decision-
making is respected
at all times.
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
1. Basic knowledge 1.The learner LO2 Obtain Information
on common demonstrates skills regarding the bio-
diseases/ailment and identify Basic psychosocial needs of
s of target groups knowledge on the patient
2. Infection control common diseases
guidelines 2. The learner 1. Patient
3. Existing health demonstrates effective information is
services communication skills obtained from the
4. Occupational family/significant
safety and health others and staff
5. Home and according to
community care institution
guidelines standard
6. Institutional operating
policies and procedures
procedures 2. Patient bio-
7. Oral and written psychosocial
communication care needs are
skills determined and
recognized
according to the
guidelines
3. Scope, nature
and frequency of
patient support
needs and
confirmed with
patient and
appropriate
health personnel
as required
4. Patient bio-
psychosocial
needs is reported
to appropriate
staff of the
institution
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
LESSON 2: HANDLE WASTE IN HEALTH CARE ENVIRONMENT
1. Waste types, The learner The learner identify LO1 Determine job
streams and demonstrates the waste type and requirements
characteristics understanding shows skills in 1. Work sheets are
2. Workplace waste in Handling handling waste reviewed to
management waste in determine waste
plans health care handling
3. Waste non- environment requirements
conformance 2. Appropriate
procedures equipment
4. Sorting and required for
transporting waste handling
techniques tasks is selected
5. Containment and obtained to
Method maximize work
6. Workplace effectiveness and
requirements efficiency
7. OSH 3. Health care sites
requirements are organized
8. Infection control and set up to
guidelines ensure safe,
effective and
efficient handling
of waste in
accordance with
workplace
requirements
4. Potential risks
and hazards to
work are
identified and
managed in
accordance with
workplace
requirements,
OSH, Infection
control and other
relevant
legislation
5. Identified risks
and hazards are
reported to
designated
personnel
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
6. Emergency and
personal
protective
equipment are
used in
accordance with
job requirements,
manufacturer’s
specifications,
workplace
requirements and
relevant
legislation

1. Waste types, LO2 Identify and

streams and Segregate Waste
characteristics 1. Hazardous,
2. Workplace waste dangerous and
management non-conforming
plans waste is identified
3. Waste non- and handled in
conformance accordance with
procedures workplace
4. Sorting and policies and
transporting procedures
techniques 2. All wastes are
5. Containment identified, labeled
Method and segregated
6. Workplace according to
requirements waste types in
7. OSH accordance with
requirements workplace
policies,
procedures and
legislations
3. All sorted wastes
are placed into
correct waste
category
containers
4. Waste containers
are monitored to
ensure adequate
available
containers and to
secure
containment of
wastes using
institution
prescribed
form/checklist
5. Full waste
 containers are
emptied and
replaced
promptly
CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
promptly to minimize
disruption to the
workplace
6. Segregated
waste is labeled
in accordance
with workplace
policies,
procedures and
relevant
legislation

1. Waste types, LO3 Transport and

streams and store waste
characteristic 1. Appropriate
2. Workplace waste transport
management equipment is
plans selected for
3. Waste non- waste transport
conformance activities to
procedures maximize work
4. Sorting and effectiveness and
transporting efficiency
techniques 2. All transport
5. Containment equipment are
Method color-coded and
6. Workplace labeled in
requirements accordance with
7. OSH workplace
requirements policies and
8. Infection control procedures and
guidelines relevant
9. Safe and legislation
efficient work 3. Transport loads
practices are secured and
10. Relevant not overloaded
environmental 4. Waste collection
regulations rounds are
performed as
often as required
to minimize
waste overflow
hazards
5. Storage areas
are enclosed and
secured in
accordance with
workplace
requirement and
relevant
legislation
 CONTENT CONTENT PERFORMANCE LEARNING CODE
STANDARD STANDARD COMPETENCIES
6. Waste types are
stored in
accordance with
relevant
legislation and
workplace
requirements

1.Waste types, streams LO4 Conduct quality

and characteristics control activities
2.Workplace waste 1. Waste is inspected
management plans and checked to ensure
3.Waste non- that it is placed in the
conformance procedures correct waste receptacle
4.Containment Method and according to
5.Workplace workplace requirements
requirements 2. Storage areas are
6.OSH requirements inspected and checked to
7.Infection control ensure that they are
guidelines secured
8.Safe and efficient work 3. All details of quality
practices control activities are
documented accurately
and promptly following
the OSH requirements

1.Workplace waste LO5 Clean-up work

management plans areas
2.Containment Method 1. Waste storage sites
3.Workplace and all equipment are
requirements cleaned according to
4.OSH requirements institution requirements
5.Infection control 2. Waste from cleaning
guidelines activities is disposed of in
6.Safe and efficient work accordance with
practices workplace requirements
and relevant legislation