UN VOLUNTEER DESCRIPTION OF

ASSIGNMENT

Id 1683879505037568
VMAM Id 1683879505037568
Opportunity Type
Onsite
(Online/Onsite)
Information Communications and Technology (ICT) Support
Opportunity Title
Assistant

UN VOLUNTEER DESCRIPTION OF ASSIGNMENT

Host Entity UNDP
Country of Assignment Mozambique
Duty station Maputo,
Volunteer Category National UN Volunteer Specialist
Number of UN Volunteers 1
Duration 12m
Possibility of Extension Yes
Expected Start Date 04/04/2022
Sustainable Development Goal 17. Partnerships for the goals
Disabilities No

DOA Details
UNDP is the UN’s global development network, an organization advocating
for change and connecting countries to knowledge, experience and
resources, working with them on their own solutions to global and national
Organisation
development challenges. UNDP in Mozambique supports the Government of
mission and
Mozambique to achieve sustainable development, create opportunities for
objectives
empowerment, particularly for women and the most vulnerable, protect the
environment, deal with disasters and build resilience, establish strategic
partnerships; to improve the quality of life for all citizens.
 Within the framework of a pilot country on the accelerated UN reform, UNDP
works with all other UN agencies in the country to support Mozambique
human development efforts. Thus we are part of the United Nations
Development Assistance Framework (UNDAF). We are working with the
Government of Mozambique, academia, civil society, private sector, and
other national and international partners to help find solutions to persistent
and emerging development challenges. We continue to provide policy
advisory and capacity development services, technical expertise, and
knowledge in areas of environment and energy, poverty reduction and
economic development, disaster risk reduction and adaptation to climate
change, governance, human rights, women empowerment and HIV and
AIDS. Our overarching goal is to reduce poverty and disparities to improve
Assignment the lives of the most disadvantaged people in Mozambique. To achieve this,
context outcomes are formulated in three focus areas in which the United Nations
has a comparative advantage: the economic area, the social area, and
governance. In line with its mandate, UNDP contributes to six of the eight
UNDAF outcomes in the economic and governance focus areas,
complementing the contributions of other organizations. The UNDP Country
Office works in partnership with several implementing partners (IPs) from
Government, academia and NGOs. Its staffing is organized into two
complementary units: Programme and Operations. The Operations Unit
ensures the smooth operation and delivery of programme’s interventions.
The assigned national specialist UNV will be working within the Operations
Unit supporting UNDP to deliver its programme in the Information,
communication and technology Unit.
Under the guidance and direct supervision of the Information
Communications and Technology (ICT) Associate, the ICT Support Assistant
provides ICT and administrative support services to the ICT unit, provides
daily technical support to users of information management tools and
technology infrastructure. The UNV ICT Support Assistant promotes a client-
oriented approach. 1. Supports implementation of ICT management systems
and strategies, focusing on achievement of the following: Compliance with
corporate information management and technology standards, guidelines
and procedures for the Country Office (CO) technology environment.
Supports the use of UNDP in-house Enterprise Resource Planning (EPR)
functionality for improved business results and improved client service 2.
Supports the effective functioning of the CO hardware and software
packages, focusing on the achievement of the following results: Performance
Task of specific technical functions, including changing of hardware electronic
description components (disks, memories, network wiring, power sources, etc.) and
routine repairs. Assistance in the installation of commercial and in-house
developed software and related upgrades 3. Supports networks
administration, focusing on achievement of the following results: Assistance
in trouble-shooting and monitoring of network problems. Response to user
needs and questions regarding network access 4. Provides administrative
support, focusing on achievement of the following results: Maintenance of an
up-to-date inventory of software and hardware. Maintenance of a library of
ICT related reference materials. Maintenance of the inventory and stock of
supplies and spare parts in cooperation with the Procurement Unit. 5.
Ensures facilitation of knowledge building and knowledge sharing in the CO,
focusing on achievement of the following results: Participation and
assistance in the organization of training for the CO staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.

Eligbility Criteria
Age 27-80
Nationality NATIONAL
Aditional eligibility criteria
DOA Requirements
DOA Requirements

Required
education Bachelor degree or equivalent
level
Information Communications and Technology (ICT), Hardware and systems
Area(s) of maintenance, operation and administration Mandatory Web and graphic
specialisation design Optional Other information and telecommunications technology
experience Optional

Required experience

Required
3
experience
Required Experience in network administration, support to management of hardware
skills and and software platforms, telecommunications facilities, knowledge of
experience Windows-based packages/applications.

Language

Language
Language Language skills
requirement

Portuguese Fluent Yes

English Working knowledge Yes

Area of Expertise

Information technology

Driving
license No
required
Type of
driving
licenses
 Professionalism: demonstrated understanding of operations
relevant to UNDP; technical capabilities or knowledge
relevant or transferrable to UNDP procedures and rules;
discretion, political sensitivity, diplomacy and tact to deal
with clients; ability to apply good judgement; ability to liaise
and coordinate with a range of different actors, especially in
senior positions; Integrity: demonstrate the values and
ethical standards of the UN and UNDP. Teamwork and
respect for diversity: ability to operate effectively across
organizational boundaries; excellent interpersonal skills;
ability to establish and maintain effective partnerships and
harmonious working relations in a multi-cultural, multi-
ethnic, mixed-gender environment with sensitivity and
respect for diversity; sensitivity and adaptability to culture,
gender, religion, nationality and age; Commitment to
continuous learning . Planning and organizing: effective
Competencies organizational and problem-solving skills and ability to
and values manage a large volume of work in an efficient and timely
manner; ability to establish priorities and to plan, coordinate
and monitor (own) work; ability to work under pressure, with
conflicting deadlines, and to handle multiple concurrent
projects/activities; Communication: proven interpersonal
skills; good spoken and written communication skills,
including ability to prepare clear and concise reports; ability
to conduct presentations, articulate options and positions
concisely; ability to make and defend recommendations;
ability to communicate with others. Flexibility: adaptability
and ability to live and work in potentially hazardous and
remote conditions, involving physical hardship and little
comfort; to operate independently in austere environments
for protracted periods; Genuine commitment towards the
principles of voluntary engagement, which includes
solidarity, compassion, reciprocity and self-reliance;

Other information
Living conditions and other remarks
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for
arranging his/her own housing and other living essentials.
https://www.unv.org/