Republic of the Philippines

Laguna State Polytechnic University

Province of Laguna
ISO 9001:2015 Certified
Level I Institutionally Accredited

Front Office Operations

Quiz 3

Essay: Kindly answer the following questions with your own

understanding (5pts each)

1.) How do you deal on a guest with an autism child? What is the
best way on handling PWD customers or guest? (5pts)

2.) If the guest is on the midst of expressing her emotions about a

complain, how do you calm this type of guest? (5pts)
 Republic of the Philippines
Laguna State Polytechnic University
Province of Laguna
ISO 9001:2015 Certified
Level I Institutionally Accredited

3.) Do you agree that “customers are always right”? explain your
answer. (5pts)

4.) How do you handle guest who are not inclined with the latest
technology offered by your establishment? Example is for senior
guest, old couples. (5pts)
 Republic of the Philippines
Laguna State Polytechnic University
Province of Laguna
ISO 9001:2015 Certified
Level I Institutionally Accredited

5.) Imagine that you’re already a flight stewardess, serving wines

and alcoholic beverage is allowed to passengers. How do you deal
with drunk guest? would you call your supervisors even though
this guest are not doing scenes or would you deal it by yourself?
(5pts)