Vehicle Servicing: NTQF Level I

Federal Democratic Republic of Ethiopia
OCCUPATIONAL STANDARD
VEHICLE SERVICING
NTQF Level I
Ministry of Education
November 2016
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the
policies and strategies of the Ethiopian Government, technology transformation – by
using international standards and international best practices as the basis, and,
adopting, adapting and verifying them in the Ethiopian context – is a pivotal element.
TVET is given an important role with regard to technology transfer. The new
paradigm in the outcome-based TVET system is the orientation at the current and
anticipated future demand of the economy and the labor market.
The Ethiopian Occupational Standards (EOS) are - a core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET-Qualification Framework (NTQF).They are national Ethiopia standards, which
define the occupational requirements and expected outcome related to a specific
occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopian Occupational Standard which comprised of Units of Competence.
A Unit of Competence describes a distinct work activity. It is documented in a

standard format that comprises:
 Occupational title, NTQF level
 Unit title
 Unit code
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the

occupation with all the key components of a Unit of Competence:
 a chart with an overview of all Units of Competence for the level (Unit of
Competence Chart) including the Unit Codes and the Unit of Competence titles
 contents of each Unit of Competence (competence standard)
 occupational map providing the Technical and Vocational Education and
Training (TVET) providers with information and important requirements to
consider when designing training programs for this standards and for the
individual, a career path
Ministry of Education Vehicle Servicing Version 2

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Copyright Ethiopian Occupational Standard November 2016
UNIT OF COMPETENCE CHART
Occupational Standard: Vehicle Servicing
Occupational Code: EIS VHS
NTQF Level I
EIS VHS1 01 1116 EIS VHS1 02 1116 EIS VHS1 03 1116
Apply Automotive Use Tools, Equipment Interpret Working
Workplace Safety and Measuring Drawings and
Fundamentals Instruments Sketches

Read and Interpret Perform Bench Work Apply Automotive
Workshop Manuals Mechanical System
Fundamentals

Remove, Tag and Apply Automotive Perform Minor Surface
Replace Vehicle Electrical System Repair and Paint
System Components Fundamentals

Test, Charge and Carry out Service Tires Apply Fluids and
Replace Batteries and Wheel Balance Lubricants

Perform Periodic Apply Basic Retrofitting Operate a Personal
Service Computer

Apply Quality Work with Others Receive and Respond
Standards to Workplace
Communication

Demonstrate Work Develop Apply 3S
Values Understanding of
Entrepreneurship

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NTQF Level I

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Occupational Standard: Vehicle Servicing Level I
Unit Title Apply Automotive Workplace Safety Fundamentals
Unit Code EIS VHS1 01 1116
Unit Descriptor This unit describes the performance outcomes required to
identify basic safety and emergency procedures that are used
to maintain a safe automotive workplace
Elements Performance Criteria

1. Identify basic 1.1 Reasons for safe work practice in an automotive workshop
workplace are identified and determined
safety practices 1.2 Responsibilities of staff in an automotive workshop are
and procedures identified
1.3 Worksite policies and procedures are identified to
achieve a safe working environment
1.4 Workplace Health and Safety (WHS) requirements,
including personal safety needs, are identified and applied
1.5 Potential unsafe workplace situations are recognised
1.6 Fire and safety hazards and precautions are identified
1.7 Dangerous goods and substances, including storage and
safe handling, are identified
1.8 WHS policies and procedures and requirements,
equipment, material and personal safety requirements
relating to automotive workplace safety are known
2. Identify 2.1 Location of worksite emergency procedures is identified
emergency 2.2 Safety alarms are identified
procedures
2.3 Fire fighting equipment and appliances are identified
2.4 Qualified persons to be contacted in the event of accident
or sickness of customers or staff are identified
2.5 Worksite evacuation procedures are identified and applied
Variables Range
Policies and May include:
procedures  job procedures and work instructions,
 safe working practices,
 enterprise operating procedures,
 hazard policies and procedures,
 emergency, fire and accident procedures ,
 personal safety procedures
 Procedure for the use of personal protective clothing and
equipment.
WHS requirements May include:
 personal protective clothing and equipment
 worksite documentation for WHS
 industry or workplace codes of practice
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 Emergency / incident signage or instructions.
Hazards May include:
 sharp cutting tooling and instruments
 electricity and water
 toxic substances
 damaged packing material or containers
 broken or damaged equipment
 flammable materials and fire hazards
 lifting practices
 spillages
 waste and debris especially on floors, ladders, trolleys
 glue guns/burns.
Emergency May include:
procedures  sickness or accident reporting procedure
 fire or workshop evacuation involving staff or customers
 environmental incidents
 incidents / accidents involving harmful or hazardous
substances.
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge to:
Competence  communicate safety matters effectively with others in an
automotive workplace
 identify WHS requirements in the automotive workplace such
as Personal Protective Equipment (PPE)
 identify hazardous situations, and report to the relevant
persons
 identify safe handling and storage of dangerous and/or
hazardous goods and substances
 follow worksite emergency and evacuation procedures
Underpinning Demonstrate knowledge of:
Knowledge and  refer problems outside area of responsibility to appropriate
Attitudes person
 identify, document and report numbers for emergency
procedures
 locate and identify appropriate safety equipment
 recognise limitations and seek timely advice
 know worksite emergency and evacuation procedures
 know location and identification of fire-fighting appliances
 understand basic workplace safety-related procedures
 read and follow information on written instructions
 identify and understand information relating to recognising
and reporting situations
Underpinning Skills Demonstrate skills of planning and organising to:
 identify risk factors to minimise risk to self and others
 know dangerous goods and hazardous chemicals handling
and storage practices
 follow basic workplace documentation, such as operating and

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safety procedures
 contribute to activities which implement and follow standard
safety procedures
 recognise a workplace problem or a potential problem
Resource Access is required to real or appropriately simulated situations,
Implications including work areas, materials and equipment, and to
information on workplace practices and OHS practices.
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation / Demonstration with Oral Questioning
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting.

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Unit Title Use Tools, Equipment and Measuring Instruments
Unit Descriptor This unit covers the knowledge, skills and attitudes
required to use basic measuring devices, tools and
equipment to carryout workshop activities.

1 Prepare work station 1.1Workstation is made ready for work activities
1.2Procedures and information such as workshop manuals
and specifications are acquired.
1.3Methods in identifying tools and equipment are
implemented in accordance with workplace procedures
and manufacturer specifications.
1.4Identified/selected testing devices, tools and equipment
are checked for functionality and readied for use.
1.5Unsafe or faulty tools and equipment including
measuring tools are identified and marked for repair
according to standard company procedure.
1.6 OHS measures and warnings in relation to working
with tools and equipment are observed throughout the
work operation
2 Carry-out 2.1Measuring tools are selected in line with job
measurements requirements
2.2Measuring/testing devices are checked and adjusted as
needed in accordance with work requirements
2.3Appropriate method of conducting measurements is
implemented in accordance with workplace procedures
and manufacturer specifications.
2.4Measuring instruments are handled without damage
and according to procedures
2.5Measurement results are compared with manufacturer
specifications to indicate compliance or non-
compliance.
2.6 Results are documented with evidence and
supporting information and recommendation(s).
3. Use tools and 3.1Tools and equipment are used according to tasks
equipment undertaken
3.2All safety procedures in using tools and equipment are
observed at all times and appropriate Personal
Protective Equipment (PPE) are used
3.3Tools and equipment are handled without damage and
according to procedures
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3.4 Malfunctions, unplanned or unusual events are
reported to the supervisor
4. Maintain tools and 4.1Routine maintenance of tools is undertaken according
equipment to standard operational procedures, principles and
techniques
4.2Equipment and tools are cleaned before and after use
in accordance with manufacturer’s instructions
4.3 Tools and equipment are stored safely in appropriate
locations in accordance with manufacturer’s
specifications or standard operating procedures
Variables Range
Measurement May include:
 Operation of testing devices
 Interpretation on of Measurements results
Tools and equipment May include:
 Hand tools for adjusting, dismantling, assembling,
finishing, cutting
 Tool set includes the following but not limited to: screw
drivers, pliers, punches, wrenches, files
 Generic Mechanic Tools set (Wrench, pliers …..)
 Power tools (Impact and air Wrench….)
 Measuring and testing Tools (Torque wrench, Calliper )
 Special tools (Extractor, compression tester……)
 Equipment (trolley jack, hydraulic press….)
 Measuring tools/devices
 Electrical measurement/device include:
 Multi meter,
 tachometer
 timing light
 engine analyser
 spark plug cleaner/tester
 tune scopes
 test lamp
 distributor test bench
PPE May include :
 (Gloves, Protective eyewear Apron/overall, Safety
shoes)
Maintenance May include :
 Cleaning
 Lubricating
 Tightening
 Simple tool repairs
 Hand sharpening
 Adjustment using correct procedures

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Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  demonstrated safe and proper use of hand tools and
equipment
 demonstrated safe working practices at all times
 communicated information about processes, events or tasks
being undertaken to ensure a safe and efficient working
environment
 planned tasks in all situations and reviewed task
requirements
 performed all tasks to specification
 maintained and stored tools in appropriate location
knowledge  Safety requirements in handling tools
 Tools: Function, Operation, Common faults
 Maintenance of tools and equipment
 Applications of different hand tools and equipment in a
general engineering context
 Common faults and/or defects in hand tools and equipment
 Procedures for marking unsafe or faulty tools and equipment
for repair
 Routine maintenance requirements for a range of hand tools
 Storage location and procedures for a range of hand tools
 Hazards and control measures associated with using hand
tools
 Use and application of personal protective equipment
 Safe work practices and procedures
Underpinning skills Demonstrate skills to:
 Reading skills required to interpret work instruction
 Communication skills
 Problem solving in emergency situation
 Reading and following information on standard operating
procedures
 Following verbal instructions
 Selecting hand tools appropriate to the task
 Using hand tools safely
 Identifying hand tool defects and marking for repair
 Maintaining/sharpening hand tools using appropriate
techniques

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Unit Title Interpret Working Drawings and Sketches
Unit Descriptor This unit covers the competencies required to read and
interpret drawings and sketches. It requires interpretations
of standard drawings by using symbols, dimensional
tolerances and notations

1. Identify technical 1.1 Drawing is checked and validated against job
drawing requirements
1.2 Drawing version is checked and validated
1.3 Instructions are confirmed and followed as required
2. Identify views, 2.1 Orthographic and isometric drawing are identified
standard symbols 2.2 Orthographic and isometric views are explained
and lines
2.3 Alphabet of lines are identified
2.4 Uses of the alphabet of lines are explained
2.5 Projections codes and symbols are correctly identified
and explained according to drawing standards
3. Interpret technical 3.1 Component, assembly or object is recognized as
drawing required
3.3 Drawing symbols and codes are interpreted
appropriately
3.4 Dimensions and material requirements are identified,
understood and followed as required
3.5 Dimensional tolerances, notations are interpreted
according to specifications
Variables Range
Drawing May include:
 Perspective
 Exploded view
 Hidden view technique
Projections May include:
 First angle projections
 Third angle projections
Tolerance May include:
 General tolerance
 Angular tolerance
 Geometric tolerance
Tools and equipment May include:
 set square, T-square, compass, divider
 different types of drawing paper
 pencil
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 drawing board
 masking tape
Evidence Guide
Competence  interpreted technical drawings and sketches
 interpreted symbols, dimensional tolerances and
notations
Underpinning Demonstrates knowledge of:
Knowledge and  alphabet of lines
Attitudes  drawing symbols
 tolerances
 relationship between the views contained in the drawing
 objects represented in the drawing
 units of measurement used in the preparation of the
drawing
 dimensions of the key features of the objects depicted in
the drawing
 understanding of the instructions contained in the
drawing
 the actions to be undertaken in response to those
instructions
 the materials from which the object(s) are made
 any symbols used in the drawing as described in range
 relationship between the views contained in the drawing
 objects represented in the drawing
 units of measurement used in the preparation of the
drawing
 dimensions of the key features of the objects depicted in
the drawing
 the instructions contained in the drawing
 the actions to be undertaken in response to those
instructions
 the materials from which the object(s) are made
 any symbols used in the drawing as described in range
statement
 hazard and control measures associated with
interpreting technical drawings, including housekeeping
 safe work practices and procedures
Underpinning Skills Demonstrates skills of:
 projections
 drawing technique
 dimensioning techniques
 checking the drawing against job requirements/related
equipment in accordance with standard operating
procedures
 confirming the drawing version as being current in
accordance with standard operating procedures

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 where appropriate, obtaining the current version of the
drawing in accordance with standard operating
procedures
 reading, interpreting information on the drawing, written
job instructions, specifications, standard operating
procedures, charts, lists and other applicable reference
documents
 checking and clarifying task related information
 undertaking numerical operations, geometry and
calculations/formulae within the scope of this unit
Resources Implication The following resources must be provided:
 Workplace or fully equipped assessment location with
necessary tools and equipment as well as consumable
materials
Methods of Assessment Competence may be assessed through:
 Interview / Written Test
Context of Assessment Competence may be assessed in the workplace or in a
simulated workplace setting

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Unit Title Read and Interpret Workshop Manuals
required in identifying, interpreting and applying service
specification manuals, maintenance procedure manuals
and periodic maintenance manual.

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3. Store manuals 3.1 Copy of manuals and specifications are insured in
accordance with organizational procedures
3.2 Manuals and specifications are named/titled and filed
in accordance with organizational requirements
3.3 Manual or specification are filed/stored appropriately
to ensure prevention of damage, ready access and
updating of information when required in accordance
with company requirements
3.4 Documentation of filed and stored manuals and
specifications are accomplished in accordance to
organizational standard operating procedures
Variables Range
Manuals May include:
 Manufacturer’s specification manual
 Repair manual
 Maintenance Procedure Manual
 Periodic Maintenance Manual
 structure manual
 updating contents, materials, art catalogue
Evidence Guide
Competence  identified and accessed manual/specification
 interpreted manuals
 applied information in manuals
 file/stored/document manuals
Underpinning Demonstrate Knowledge of:
knowledge  Types of manuals used in automotive industry
 Identification of symbols used in the manuals
 Type of information found in the manual
 Identification of units of measurements and unit
conversion
 Technical writing
 Manual and Specification keeping/filing/documentation
Underpinning skills Demonstrate Knowledge of:
 Reading and comprehension skills required to identify
and interpret automotive manuals and specifications
 Accessing information and data
 Interpreting and applying information and specifications
 Storing manuals and specifications
Resource Implications Access is required to real or appropriately simulated
situations, including work areas, materials and equipment,
and to information on workplace practices and OHS
practices.
Context of Assessment Competence may be assessed in the work place or in a
simulated work place setting.

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Unit Title Perform Bench Work
Unit Descriptor This unit covers the competences required to determine
job requirements, perform basic bench work operations
(i.e. layout; cutting with hacksaw and chisel; filing; drilling;
tapping etc…) and check the components for conformance
to specifications.

1. Lay-out and mark 1.1Materials are selected according to the requirements
dimensions/ features specified in the drawing.
on work piece
1.2Dimensions/features are laid out and marked in
accordance with drawing specifications using bench
work tools and equipment.
1.3Lay-outing and marking are performed applying safety
procedures and using personal protective devices.
2. Cut, chip and file flat 2.1Work pieces are clamped in work holding devices to
rectangular and / or avoid damage and accidents.
round blocks
2.2Work pieces are cut, chipped or filed to within
tolerance specified in the drawing.
2.3Broken or dull hacksaw blades are replaced according
to requirements
2.4Bench work operations are performed applying safety
3. Drill, ream and lap 3.1Hole is drilled, reamed, spot-faced and lapped to
holes drawing specification.
3.2Drilling, reaming or lapping holes are performed
according to recommended sequence.
3.3Operations are performed applying safety procedures
and using personal protective devices.
4. Cut threads using 4.1Thread is cut to fit gage or mating screw, within
tap, stock and die tolerance given in drawing.
4.2Thread is cut in accordance with the recommended
tapping sequence.
4.3Thread cutting operations are performed applying
safety procedures and using personal protective
devices.
5. Off-hand grind 5.1Cut edges are honed and free of burrs.
cutting tools
5.2Cutter is sharpened to conform to specifications.
5.3Cutters are ground using appropriate cooling agents.
5.4Cutting tool grinding is performed applying safety
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6. Scrape and hone 6.1Scrapers are selected according to requirements of
holes operation.
6.2Honing flushing agent is selected and applied
according requirements of operation.
6.3 Work pieces are scraped and honed according to
drawing specifications.
Variables Range
Materials May include:
 Ferrous
 Non Ferrous
Bench work tools and May include:
equipment  Drill Press
 Pedestal Grinder
 Surface plate
 Layout and marking tools
 Cutting tools (hacksaw, chisel, files)
 Drills, reamers, laps
 Thread cutting tools (taps and stock and die)
 Inspection and measuring tools (templates, vernier
caliper, micrometer, straight edge, gages, etc…)
 Chisels include:
 flat cold chisel
 cape chisel
 diamond-point chisel
 round nose chisel
Work holding devices May include:
 Clamps
 Vises
Chipping May include:
 Grooves
 Slots
 keyways
Filing May include:
 Filling operations
 Contoured outline
 Contoured holes
 File types based on
 teeth cut (single cut, double cut, rasp and curved tooth)
 cut (bastard, second cut)
 cross section (square, round, triangular, half-round)
 shape (flat, hand, pillar, mill)
Thread May include:
 Internal threads
 External threads
Scraper May include:
 Flat surface (flat scraper, hook scraper)

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 Curve surface (half-round bent scraper, three-cornered
scraper)
Extractor May include:
 Screw extractor
 Stud extractors
Bench work operations Bench work operations:
 Layout and marking
 Cutting
 Chipping and Filing
 Drilling
 Boring and counter boring
 Lapping
 Scraping
 Honing
 Spot-facing
 Reaming
 Thread cutting and off-hand grinding
Evidence Guide
Competence  Laid-out and marked dimensions/features on the work-
piece
 Cut, chipped and filed work-piece
 Drilled, reamed and lapped holes
 Cut threads
 Performed off-hand grinding
Knowledge and  Shop Safety Practices
Attitudes  Safe working habits
 Identification of hazardous areas
 Use of protective clothing and devices
 Safe handling of tools, equipment and materials
 Housekeeping practices
 Application of first-aid treatment
 Use of fire extinguishers
 Shop Mathematics
 Basic arithmetic operations
 Fractions and decimals
 Percentages and ratios
 Conversion of units (English to metric)
 Trigonometric functions
 Computation of feed, cutting speed and machine rpm
 Drawing/Plans
 Standard drawing symbols
 Orthographic and isometric drawings
 Measurements
 Linear measuring tools (rules, vernier, micrometer,
height gage)
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 Geometrical tolerances
 Materials and related science
 Classification and mechanical properties of engineering
materials
 Use and care of bench work tools and equipment
 Theory, System and Operations
 Laying-out and marking
 Sawing, cutting, chipping, filing, lapping
 Drilling, reaming, tapping
 Cutting threads
 Scraping and honing
 External threading
 Extracting fasteners
 Off-hand grinding
Underpinning Skills Demonstrates skills in:
 Performing bench work operations
 Using bench work tools and equipment
 Using measuring instruments
 Operating drill press and grinders
 Perform layout, filing, cutting, drilling, tapping,
scrapping, lapping
 Performing safety measures and procedures
Resource Implications The following resources must be provided:
 Materials, tools, equipment and facilities appropriate to
proposed activity
 drawings, sketches or blueprint
Context of Assessment Competence may be assessed in the workplace or in
simulated workplace environment.

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Unit Title Apply Automotive Mechanical System Fundamentals
demonstrate basic knowledge and awareness of
automotive terminology, terms and principles as they apply
to vehicle systems, components and technologies found in
modern motor vehicles.

1. Identify system 1.1 Suitable relevant sources of information are located
fundamentals to assist with mechanical fundamentals research
1.2 General automotive system fundamentals are
identified in relation to modern vehicle platforms
1.3 Mechanical/electrical terminology and operating
principles of systems and components are referred to
and identified for a particular application
2 .Identify operation of 2.1 Component or system to be researched is identified
system or component
2.2 Information is researched to ensure sufficient
understanding of component or system to assist with
its further identification and application
2.3 Potential for unsafe conditions or safety hazards is
identified
3. Locate system or 3.1 Suitable automotive systems and components are
component on sourced to assist with task
vehicle
3.2 Location of system or component is confirmed in
relation to modern vehicle configuration
4. Apply system 4.1 System or component is examined and sub-assembly
fundamentals components are identified
4.2 Method of operation is determined to confirm
principles of system or component function
4.3 System or component relationship to light vehicle
operation is determined
4.4 Potential common faults with system or component are
identified
Variables Range
Sources of information May include:
 vehicle workshop manuals
 service bulletins
 automotive texts
 magazine technical articles
 written instructions
 documented workplace procedures.

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Safety hazards May include:
 electricity and water
 toxic substances
 broken or damaged equipment
 flammable materials and fire hazards
 lifting practices
 Spillages.
Automotive systems May include:
and components  engine systems
 transmissions and drive trains systems
 steering system
 suspension system
 brake system
Workplace Health and May include:
Safety (WHS)  are those prescribed under legislation, regulations,
requirements: codes of practice, and workplace policies and
procedures
 protective clothing and equipment
 use of tools and equipment
 handling of material
 use of fire-fighting equipment
 first aid equipment
 hazard control, including control of hazardous materials
and toxic substances.
Hand tools and May include:
equipment  hammers
 screwdrivers
 wrenches
 sockets and accessories
 pliers
 Special tools for component removal or adjustment.
Common faults May include:
 failure to achieve ignition and power
 failure to achieve fuel flow
 excessive exhaust smoke or noise
 unusual engine noises or vibrations
 excessive play or vibration through steering
 loss of coolant
 slow response or excessive pedal travel when braking
 system or component fluid or gas leakage.
Evidence Guide
Competence  identify automotive systems and components
 source relevant technical information
 analyse functional units of the vehicles or systems
 describe roughly the functions of subsystems
 deploy procedures relating to the analysis and
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exemplification of the interrelation of functions
 demonstrate basic knowledge of possible causes of
faults or problems with vehicle systems.
Knowledge and  WHS regulations, requirements, equipment and
Attitudes material, and personal safety requirements
 methods of sourcing information relevant to mechanical
systems
 types, functions, location and basic operation of major
vehicle systems and components, including basic
automotive mechanical terminology
 common faults of major vehicle systems and
components
Underpinning Skills Demonstrate skills of:
 communication skills to:
 communicate ideas and information in verbal and
written report
 use questioning and active listening skills, e.g.
when clarifying information
 initiative and enterprise skills to identify sources of
information, assistance and expert knowledge to
expand knowledge, skills and understanding
 literacy skills to:
 understand workplace safety-related procedures
 read and follow information in written instructions,
specifications and other applicable reference
documents
 numeracy skills to use and communicate basic
mathematical ideas and techniques that relate to
automotive systems and components
 planning and organising skills to:
 identify risk factors
 plan and organise activities that implement and
follow standard procedures
 problem-solving skills to:
 recognise a workplace problem or a potential
problem
 refer problems outside area of responsibility to
appropriate person
 self-management skills to:
 recognise limitations and seek timely advice
 follow workplace documentation, such as
workplace safe operating procedures
 technical skills to:
 collect, organise and understand technical
information relating to:
 recognising and reporting unsafe situations
 automotive components and systems identification,
location and function
 select tools and equipment appropriate to the task
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 safely use workplace tools and equipment when
applying mechanical fundamentals
 technology skills to use information technology
equipment to assist with research
practices.

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Remove, Tag and Replace Vehicle System
Unit Title
Components
Unit Descriptor This unit of competency describes the skills and
knowledge required to identify and remove a range of
vehicle components and tag by title and application. It
requires the ability to understand specifications and use
tools and equipment to remove and tag components.

1 .Prepare to remove 1.1 The nature and scope of work requirements are
and tag components identified and confirmed
including individual state/territory regulatory
requirements and personal protection needs are
observed throughout the work
1.3 Source equipment and information, such as workshop
manuals, specifications and tooling are identified
1.4 Method options are analyzed and those most
appropriate to the circumstances selected
1.5 Risks associated with removal and tagging of
components are identified and removed/minimized
2. Remove repair and 2.1 Components are identified for removal
assemble vehicle
components 2.2 Methods are implemented for the safe removal and
tagging of components in accordance with
manufacturer/component supplier specifications
2.3 Appropriate tools and equipment are selected and
used
2.4 Components and fasteners are repaired or removed
without damage
2.5 Removed components are inspected and tagged
2.6 Component condition is reported in accordance with
standard procedures
3. Tag vehicle 3.1 Tagging procedures are confirmed
components
3.2 Resource requirements are identified for tagging and
support equipment prepared
3.3 Components are tagged without damage
3.4 Components are replaced without damage
3.5 Waste are removed following standard procedures
3.6 Work area is cleaned and tools and equipment stored
in accordance with standard procedures
Variables Range
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Analyzing method  Materials (metal, non-metal, composite materials
Characteristics)
 Screws and screw connections
 Fasteners
 Drill holes and threads, thread inserts
 Devices and procedures for testing and measuring
areas, lengths and threads
 Starting torques
 Protection against corrosion
Removing and may include:
repairing  vehicle specific components, subassemblies and
systems
 Technical drawing
 Machines, assembly tools
 Working materials
Evidence Guide
Competence  observe safety procedures and requirements
 communicate effectively with others involved in or
affected by the work
 select methods and techniques appropriate to the
circumstances
 complete preparatory activity in a systematic manner
 identify and remove a range of components and tag by
their title and application
 Conduct removal and tagging without damage to
components or tooling and equipment.
Knowledge and  pay due regard to statutory regulations and
Attitudes manufacturers’ instructions
 numeracy skills to the level required to identify and
measure components
 deploy tools, machines, working materials, company
resources and auxiliary materials in accordance with
their functions
 calculations (force, leverage, torque mechanical
strength, friction)
 plan the disassembly, repair and assembly of one or
several subassemblies
 methods of carry out tag procedure
 creating detachable connections, in particular screw
connections
 test the components and elements to determine if they
may be reused or recycled.

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practices.

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Unit Title Apply Automotive Electrical System Fundamentals
apply basic knowledge, skills and understanding of
electricity/electronic as it relates to the electrical systems,
components and technologies found in modern motor
vehicles. The unit involves the development of skills and
knowledge that relate to the fundamental operating
principles of Automotive electrical/electronic systems.

1.Identify and apply 1.1 Suitable and relevant sources of information are
electrical/electronic located to assist with electrical fundamentals research.
fundamentals
1.2 Elements of electricity are identified
1.3 Elements of electricity/electronic common
terminology are applied to common terminology for
automotive electrical circuits, systems and
components
1.4 Elements of electricity/electronic are applied to
common electrical calculations for automotive
electrical circuits, systems and components
2. Research and 2.1 Component or system to be researched is identified
identify systems and
components 2.2 Suitable and relevant sources of information are
located to assist with identification of systems and
components
2.3 Reference information is researched to ensure
sufficient understanding of component or system to
assist with identifying how the circuit functions
2.4 Potential for unsafe conditions or safety hazards is
identified
2.5 Workplace Health and Safety (WHS) requirements are
applied
3. Locate systems and 3.1 Suitable automotive systems or components are
components sourced to assist with task
3.2 Location of system or component is confirmed in
relation to modern vehicle configuration
3.3 Alternative methods of system or component location
are identified in relation to possible light vehicle
configuration (where applicable)
4. Determine method of 3.1 Appropriate electrical/electronic test equipment is
system or component identified and applied for the purpose of testing circuit
operation diagram, system or component

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3.2 System or component is examined and sub-assembly
components are identified
3.3 Operational principles of circuit, component and
system functions are determined and analyzed
3.4 System or component relationship to light vehicle
operation is determined
3.5 Potential for unsafe conditions or associated risk
factors with system or component operation or testing
is identified
3.6 Potential common faults with system or component
are identified appropriate electrical test equipment is
identified and applied for the purpose of testing
circuit, system or component
Variables Range
Elements of electrical/ May include:
common terminology  electrical loads,
 voltage,
 amperage
 resistance
 wire resistance
 Ohms law
 electrical power
 resistor circuits
 relays circuits
Electricity/electronic May include:
 Electron theory
 Atoms and electricity
 Current flow theories
 Terms of electricity
 Measuring unit & devices
 Actions of current
 Types of electricity
Electrical/electronic test May include:
equipment  test lamp
 Multi meter
 Oscilloscope
 Electrical and electronic fundamentals
 Electrical and electronic circuits,
 Fundamental of control units, basic parameters and
signals of actuators and sensors
Circuit diagrams May include:
 Circuit diagrams:
 Types of electrical circuits
 Circuit laws
 Electrical circuit problems and their identification
 Electrical circuit repairs
 Elements of electronic system:
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 Input
 Microprocessor
 Output
 Electronic Device:
 Operating principle of electronic systems
 Semiconductors
 Integrated circuits
 Microcomputer
 Electronic circuits
 Basics on testing electronic devices
Tools and equipment  may include hand tooling, test lamp, power/air tooling,
special service tool for removal/replacement, special
testing equipment/instrument and soldering equipment.
Evidence Guide
Competence  identify and apply basic electrical terminology and circuit
theory
 use conventional and electronic information systems to
obtain information.
 Use circuit diagrams and other technical electrical
engineering or electronic documentation to analyse the
principle circuits of electrical components.
 carry out troubleshooting procedures on vehicles or on
systems specific to the occupation and repair electrical
and electronic systems.
 select the necessary testing and measuring devices.
 use tables and formulas to measure and determine
electrical values and evaluate the readings and signals
 use accident prevention regulations to avoid risk when
dealing with electrical current
Knowledge and  collect, organize and research technical information
Attitudes relating to: recognizing and reporting unsafe situations
 basic electrical theory and principles of electricity
 range of sources of information available to assist with
understanding fundamental elements of electricity as
they relate to automotive applications
 identification, location and function of major components
of common automotive:
 engine electrical systems, including: (ignition systems,
charging systems, starting systems, engine
management systems, vehicle lighting systems)
 vehicle body electrical systems, including: (electric door
locking systems, power windows, mirror adjustment, car
stereo and sound systems)
 wiring harness assembly
 range of sources of information available to service,

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maintain and repair light vehicle electrical systems and
components
 collect, organize and apply electrical fundamentals
information and concepts
practices.

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Unit Title Perform Minor Surface Repair and Paint
Unit Descriptor This unit covers the competence required to perform minor
surfaces repair and painting.
Element Performance Criteria

1. Prepare for work 1.1 Work instructions are used to determine job
requirements, including method and material type.
1.2 Job specifications are read and interpreted.
1.3 OHS requirements, including personal protection
needs, are observed throughout the work.
1.4 Materials are selected and inspected for quality.
1.5 Tools, equipment ,materials and safety equipment
are identified and checked for operation.
1.6 Procedures are determined to minimise waste material.
1.7 Procedures are identified for maximising energy
efficiency while completing the job.
2. perform minor 2.1 Information is accessed and interpreted from
surface repair and manufacturer/component supplier specifications.
painting 2.2 Minor surfaces to be repaired are protected using
approved methods, tools and equipments.
2.2 Minor surfaces to be painted are protected using
approved methods, tools and equipments.
2.3 Surfaces to be repaired and painted are cleaned of
contaminants.
2.4 Components and ancillary fittings that can be affected
by the painting process are protected and/or removed
and stored securely.
2.5 Surfaces to be repaired and painted are prepared
using approved methods, material and equipment.
2.6 Unrecorded damage to surfaces and ancillary
equipment is noted and reported to persons.
2.7 Surface preparation activities are carried out according
to industry regulations/guidelines, OH&S
requirements, legislation and enterprise
procedures/policies.
2.8 Waste material is disposed of in accordance with
statutory and enterprise requirements.
3. Clean up work area 3.1 Material that can be reused is collected and stored.
and maintain 3.2 Waste and scrap are removed following workplace
equipment procedure.

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3.3 Equipment and work area are cleaned and inspected
for serviceable condition in accordance with workplace
procedures.
3.4 Unserviceable equipment is tagged and faults
identified in accordance with workplace procedures.
3.5 Operator maintenance is completed in accordance with
manufacturer/ component supplier specifications and
worksite procedures.
3.6 Tooling is maintained in accordance with workplace
procedures.
Variables Range
Methods May include:
 adhesive bonding
 sanding (wet and dry)
 masking
 surface preparation
 chemical cleaning
 priming
 paint touch-up.
Tools, equipment and May include:
materials  hand tooling
 power tooling
 cleaning equipment
 adhesive equipment
 spray painting equipment
 rubbing down equipment
 paint rollers
 hand touch-up equipment
 Welding such as:
 Arc welding
 oxy-acetylene
 paint
 sheet metal
 fibre glass
 masking materials
Minor surfaces repairs May include:
 dents
 scratches
 polishing and
 rust prevention
Evidence Guide
Competency  Prepared for work
 Perform minor surfaces repair and painting

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 Cleaned up work area and maintain equipment
knowledge  OH&S regulations/requirements, equipment, material
and personal safety requirements
 Environmental protection requirements/material
disposal and storage requirements
 Material safety data sheets
Underpinning skill Demonstrate skills to:
 Cleaning materials
 Preparation methods
 Industry code of practice
 Skill of repair and painting
 Primer/paint application methods, including rolling
 Rubbing down procedures
 Enterprise quality procedures
 Work organisation and planning processes
practices.

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Unit Title Test, Charge and Replace Batteries
test, charge, jump-start, and remove and replace
automotive batteries. This unit involves identifying and
confirming work requirements; preparing for work;
servicing, testing and charging batteries; and completing
work finalisation processes, including clean-up and
documentation.

1. Prepare to test and 1.3 Nature and scope of work requirements are identified
inspect battery and confirmed
including individual state and territory regulatory
requirements and Personal Protective Equipment
(PPE) needs, are observed throughout the work
1.5 Safe operating procedures and information such as
site procedures and specifications are sourced
1.6 Technical information is accessed from manufacturer
and component supplier specifications and interpreted
1.7 Tools, equipment and materials are identified and
prepared
1.8 Warnings in relation to working with batteries are
observed
2. Test and service 2.1 Service and maintenance methods are carried out
battery according to workplace procedures and manufacturer
and component supplier specifications
2.2 Electrolyte levels are checked and topped up where
appropriate according to service and maintenance
methods
2.3 Batteries and terminals are cleaned according to site
procedures
2.4 Battery voltage and load checks are conducted to
confirm service repair action Battery is charged, jump-
started or replaced
3. Charge battery 3.1 Technical information for charging is accessed from
manufacturer and component supplier specifications
and is correctly interpreted
3.2 Components, tools and equipment to complete work
are identified, selected and prepared according to site
procedures

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3.3 Electrolyte levels are checked and topped up
according to site procedures
3.1 Batteries are charged according to site procedures
and component manufacturer and supplier
recommendations
4. Carry out jump-start 4.1 Technical information is accessed from manufacturer
procedures to vehicle and component suppliers specifications and is
correctly interpreted
4.2 Battery voltage is identified and vehicle and equipment
are confirmed as being appropriate to jump-start
procedures
4.3 Leads are connected and disconnected in correct
sequence and polarity
4.4 Work is carried out without causing damage to the
vehicles involved and equipment being used
5. Remove and replace 5.1 Battery is removed from vehicle according to site
battery procedures, and component manufacturer and
supplier recommendations
5.2 Battery is replaced in line with vehicle electrical and
physical specifications and measurements
5.3 Correct secure battery fitment is confirmed
5.4 Battery terminals are reconnected and tightened
6. Retest battery 6.1 Test methods are implemented according to workplace
procedures and manufacturer and component supplier
specifications
6.2 Test results are compared with manufacturer and
component supplier specifications
6.3 Results are documented with evidence, and
supporting information is recorded
7. Prepare vehicle and 7.1 Final inspection is made to ensure work is to
equipment for workplace expectations
delivery to customer 7.2 Vehicle is cleaned to workplace expectations and
after battery is presented ready for use
replaced
7.3 Workplace documentation is processed according to
workplace procedures
Variables Range
Workplace health and May include:
safety requirements  personal protective clothing and equipment
 safe use of tools and equipment
 handling of potentially hazardous material and
substances
 use of fire-fighting equipment
 first aid training and response
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 control of hazards and hazardous materials
Service and May include:
maintenance methods  inspecting battery, terminals and leads
 inspecting battery securing system
 cleaning battery and battery compartment or storage
area
 topping up battery fluid
 Testing battery with a hydrometer.
 Battery analyser
Suppliers specification May include:
 Maintenance
 Maintenance free
 Capacity
 Cold check current
 battery manufacturer and component supplier
recommendations
 jump start may include:
 jumper leads
 Booster
Evidence Guide
Competence  observe safety procedures and requirements
 select methods and techniques appropriate to the
circumstances
 complete preparatory activity in a systematic manner
 service and charge batteries
 test batteries and battery connections
 jump-start vehicles
 remove and replace vehicle batteries including site
procedures correctly
 accurately interpret inspection and test results
 conduct servicing, removal and replacement according
to workplace, manufacturer and component supplier
requirements
 Present vehicle and equipment in a condition that
complies with workplace requirements.
Knowledge and  WHS and environmental regulations, requirements,
Attitudes equipment and material, including personal safety
requirements
 select tools and equipment appropriate to inspecting,
servicing and maintaining vehicle batteries
 dangers of working with battery testing equipment
 principles of electro/chemical Process of Battery
 dangers associated with overcharging batteries
 Jump start procedure
 Principles of Memory of Control units

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 battery service and maintenance procedures
 Retest procedure
 workplace quality procedures
 work organisation and planning processes relating to
testing, charging and replacing batteries
 operating principles and layout of vehicle battery
storage systems
 procedure of Charging
 battery service and maintenance procedures
practices.

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Unit Title Carry out Service Tires and Wheel Balance
Unit Descriptor This unit covers the competence required to remove,
inspect, repair and fit tubes and tyres. balance wheels and
tyres.

1. Prepare to remove, 1.1 Nature and scope of work requirements are identified
repair and fit tires , and confirmed
tubes balance and 1.2 WHS requirements, including individual State/Territory
wheels and tires regulatory requirements and personal protection
equipment needs are observed throughout the work
1.3 Procedures and information such as workshop
manuals and specifications, and tooling required, are
sourced
1.4 Method options are analysed and those most
appropriate to the circumstances are selected and
prepared
1.5 Technical requirements for removal, repair and fitting
of tires and tubes are sourced and support equipment
is identified and prepare
1.6 Warnings in relation to working with balancing
equipment are observed
2. Remove tyre from rim 2.1 Methods for the removal are implemented in
Conduct inspection accordance with workplace procedures and
and analyze results manufacturer/component supplier specifications
2.2 Removal of tyre is carried out in accordance with
vehicle/ plant/system manufacturer/component
supplier requirements
2.3 Tyre is removed without causing damage to any
component
2.4 Tire is inspected in readiness for repair
2.5 Tire removal activity is carried out according to
industry regulations/guidelines, WHS legislation,
legislation and enterprise procedures/policies methods
for the inspection are in accordance with workplace
procedures and manufacturer/component supplier
specifications
2.6 Inspection results are compared with manufacturer/
component supplier specifications to indicate
compliance or non-compliance
2.7 Results are documented with evidence and supporting

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information and recommendation(s) made
2.8 Report is processed in accordance with workplace
procedures
3. Repair tires and 3.1 Methods for the repair are implemented in accordance
tubes Carry out and with workplace procedures and
balancing procedures manufacturer/component supplier specifications
3.2 Repair of tire and tube are carried out in accordance
with vehicle/plant/system manufacturer/component
supplier requirements
3.3 Tyre and tube are repaired without causing damage to
any component
3.4 Tyre removal activity is carried out according to
industry legal regulations, WHS legislation and
enterprise procedures/policies
3.5 Methods for balancing wheels and tires are
implemented in accordance with workplace
procedures and manufacturer/component supplier
specifications
3.6 Adjustments made during the balancing procedure are
in accordance with manufacturer/component supplier
specifications
4. Fit tyres and tubes 4.1 Methods for the fitting are implemented in accordance
Prepare equipment with workplace procedures and
for customer and/or manufacturer/component supplier specifications
storage 4.2 Tyre and tube are mounted onto rim
4.3 Tyre and tube assembly are pressure testedWork
schedule documentation is completed
4.4 Final inspection is made to ensure safety features are
in place
4.5 Final inspection is made to ensure work is to
workplace expectations
4.6 Tools and Equipment is cleaned for use or storage
to workplace expectations
4.7 Job card is processed in accordance with workplace
procedures
5. Prepare tyre and 5.1 Repair documentation is completed

tube assembly for 5.2 Final inspection is made to ensure work is to
use or storage workplace expectations
5.3 Tyre any tube assembly are presented for use or
storage to workplace expectations
5.4 Job card is processed in accordance with workplace
procedures

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Variables Range
WHS May include:
 protective clothing and equipment, use of tooling and
equipment, workplace environment and safety, handling
of material, use of fire fighting equipment, enterprise
first aid, hazard control and hazardous materials and
substances
 anticipate and/or resolve problems and downtime, to
systematically develop solutions to avoid or minimize
reworking and avoid wastage Visually inspection of tire
and rim
 Checking for possible damages
 dynamic and static balance steel and alloy rims
 Operation of Wheel balance device
Personal protective May include:
equipment  Personal protective equipment is to include that
prescribed under legislation/regulations/codes of
practice and workplace policies and practices
Tyre May include tube, tubeless, dual sizing, radial, belted bias,
directional
Legal regulations  rim and tyre combination
 technical approval certificate
 Tire Pressure Monitoring Systems (TPMS)"
 run direction of tires
 mounting with levers
 handling automatic tyre changer for mounting and
demounting wheels
Tooling and equipment May include:
 hand tooling, power tooling, specialised equipment
such as buffs, spreaders, tyre removal equipment,
immersion tanks and various repair material, tyre fitting
device
Evidence Guide
Competence  observing safety procedures and requirements
 communicating effectively with others involved in or
 selecting methods and techniques appropriate to the
circumstances
 completing preparatory activity in a systematic manner
 accurately interpreting inspection results
 conducting balancing procedures in accordance with
workplace and manufacturer/component supplier
requirements
 completing balancing of wheels and tyres within
workplace timeframes
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
equipment is presented to customer in compliance with
workplace requirements
 observing safety procedures and requirements
 communicating effectively with others involved in or
Knowledge and  WHS and environmental regulations/requirements,
Attitudes equipment, material and personal safety requirements
 types and layout of service/repair manuals (hard copy
and electronic)
 apply research and interpretive skills sufficient to
locate, interpret and apply manufacturer/component
supplier procedures, workplace policies and
procedures
 use mathematical ideas and techniques to correctly
calculate time, assess tolerances, apply accurate
measurements, calculate material requirements and
establish quality checks
 dangers of working with balancing equipment
 enterprise quality procedures
 use workplace technology related to balancing wheels
and tires, including the use of measuring equipment,
specialist tooling, computerized technology
communication devices and the reporting/documenting
of results
 apply planning and organizing skills to own work
activities, including making good use of time and
resources, sorting out priorities and monitoring one's
own performance
 apply oral communication skills sufficient to convey
information and concepts to customers
practices.

Page 41 of 70
Unit Title Apply Fluids and Lubricants
required in selecting and applying different types of
lubricants

1. Identify types of 1.1. Correct information on lubrication schedule is
lubricants/ coolants accessed and interpreted from appropriate
manufacturers specifications manuals
1.2 Type and quantity of lubricants/coolants are
identified as per job requirements
2. Use and apply 2.1 Correct procedure for change of lubricant is identified
lubricants/ coolant following manufacturer’s specification or manuals
2.2 Correct tools and equipment are selected and used in
line with job requirements
2.3 Existing lubricants are removed and replaced with
specified types and quantity of new materials in line
with manufacturer’s specification
2.4 Safe procedure and use of PPE are observed when
removing or replacing lubricant
2.5 Used lubricants are disposed in accordance with
environmental guidelines
2.6 Work is checked in line with company SOP.
3. Perform 3.1 Tools, equipment and materials are properly stored
housekeeping as per company SOP
activities 3.2 Workplace is free from waste materials
Variables Range
Lubricant Schedule  Kilometers traveled used
 No. of Hours used
 Monthly
Lubricants/ Coolant  Engine oil:
 Diesel engine oil
 Gasoline engine oil
 Automatic Transmission Fluid
 Destro II
 T4
 Gear oil lubricants:
 Oil #90
 Oil #140
 Oil #30
 Oil #40
 Grease
 Special (velocity joint) Molybdenum desulfate
(Ordinary)
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 Multi-purpose oil Contact point lubricant (grease)
 Brake/Clutch System
 Brake fluid: DOT3 and DOT4
 Power Steering Fluid A.T.F
 Hydraulic Fluid
 Radiator Coolant
 Long last coolant
 A/C Compressor Oil Pag oil
Manuals May include:
 Manufacturer’s specification manual
 Periodic Maintenance manual
 Service Manual
PPE May include:
 Apron
 Gloves
 Goggles
 Safety shoes
Tool and equipment May include:
 Hand tools
 Oiler
 Oil Dispenser
 Grease gun
Evidence Guide
Competence  Use Manuel and Technical Information system
 Identify types of lubricants and lubrication schedule.
 Use and apply lubricants.
 Perform housekeeping
Knowledge and Attitudes  Types/Classification of Lubricants
 Familiarization/Classification of Lubricants
 Identifying lubrication schedule
 Cause and Effects of Gear Oil Dilution
 Purpose of Lubrication (Problem and effects)
 Handling of oils (Gear, oil, engine oil)
 Hazard associated with lubrication
 Handling Manuel’s and Technical information,
communication and documentation systems
 Handling and storing of tools
 Handling of oils (Gear, oil, engine oil)
 Familiarization/Classification of Lubricants
 Lubrication Procedure

Page 43 of 70
practices.

Page 44 of 70
Unit Title Perform Periodic Service
Unit Descriptor This unit covers competence to carry out, service and
maintenance work according to manufacturer-related
standards and customer needs.

1. Prepare for work 1.1 Overview about the scope of Service and Maintenance
work plan is provided
1.2 Performing inspection systems and components,
which present a special risk, are identified.
1.3 Resource of Information are selected by
maintenance data, technical documents and service
plans
1.4 Possibilities of electronic data processing (diagnostic
and testing equipment, Internet) are used
2. Carry-out service and 2.1 Systems, subsystems and functional units are
Maintenance identified
activities 2.2 Description of interaction of systems are carried out
2.3 Internal work order to confirm the order of processing
is analysed.
2.4 For servicing tools are selected
2.5 Requirements of operating and auxiliary materials and
spare parts are identified
2.6 for the service rules, standards and regulations when
transporting, lifting and securing the vehicles and
systems, are justified
2.7 Inspection is performed by analysing the condition of
tear and wear of components
2.8 Components of systems are replaced
3. Apply quality 3.1 Measures to disposal or recycling carried out
standards 3.2 Vehicle care is performed
3.3 operational quality standards, work safety regulations
and accident prevention regulations are followed
3.4 planning and carrying out work process under aspect
of lack of quality is reflected
3.5 Handing over vehicle to customer is carried out

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Variables Range
Work plan May Include:
 Manufacturers’ documentation Service concepts and
extent of service provision
 company resources
 Repair guides and service plans
 Standard/special tools
 Procedures and devices for measuring and testing
 Technical systems and subsystems for Maintenance
 Technical information, Procedures and devices for
measuring and testing
 auxiliary materials, Spare part and material
requisitioning lists
 Health and safety at work and prevention of accidents
Performing inspection May Include:
 block diagrams , flow charts , maintenance schedules
 Changing brake parts,
 Set back maintenance indicator, changing drive belt,
Oil and Filter changes, Battery maintenance, wheels
Tyres, windshield wipers
Resource of information May Include:
 Vehicle registration and road traffic regulations, Vehicle
registration certificate
 service fluids, tires, waste disposal
 Periodic Maintenance manual
 Service Manual,
 technical information system /workshop information
system
 communications and documentation systems
 Risk factor (high-voltage systems, pyrotechnic systems,
hazardous, explosive, highly pressurized fluids
Quality standard May Include:
 Disposal and recycling
 Quality of work
 Conducting discussions and communication rules
 Verbal and non-verbal communication
 Conflict avoidance strategies Chairing discussions and
making presentations
Evidence Guide
Competence  get an overview of the scope of work and carrying out
the service and maintenance work
 identify assemblies and components, which give
particular risks
 differentiate systems, subsystems and functional units
and describe their interaction

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 evaluate fault memory, maintenance data, technical
documents and service plans to obtain information and
documentation
 implement the rules, norms and procedures forming the
basis of the service
 Develop awareness of safety and quality and apply
regulations relating to health and safety at work and
protection of the environment in a secure way.
Knowledge and  Technical systems
Attitudes  Use of Manuals
 Function of Systems and subsystems
 Tools and equipment
 Health and safety standards
 Quality standards
 Safety regulations
 Carrying out communication
 Using work order of companies
 Disposing and Recycling
 Using workshop information system
 Recognizing tear and wear
 Electronic data processing
practices.

Page 47 of 70
Unit Title Apply Basic Retrofitting
Unit Descriptor This unit covers competence to determine for refitting and
retrofitting and for installation of accessories in considering
of the technical specifications, requirements and statutory
regulations.

1. Prepare for work 1.1 The nature and scope of work requirements are
identified and confirmed
including individual state/territory regulatory
requirements and personal protection needs are
observed throughout the work
1.3 Source equipment and information, such as
installation instructions, specifications and tooling are
prepared
1.4 Evidence required accessories and components are
prepared according legal regulations
1.5 Method options are analysed and those most
appropriate to the circumstances selected
1.6 Risks associated with removal and tagging of
components are identified and removed/minimized
2. Fit accessories and 2.1 Necessary information about installation regulations in
components terms of assembly and adaptation are identified
2.2 Place, location and order of installation are stipulated
2.3 In order to accommodate the additional equipment,
decisions in respect of the disassembly and relocation
of existing subassemblies and components are made.
2.4 Regulations, approved by the manufacturer to adapt
the additional units, are used
2.5 Additional units are putted into service.
2.6 Specific testing procedures are deployed when testing
functionality.
3. Advise customer 3.1 Customers in the operation of the additional
units/systems instructed
3.2 Information on legal regulations are provided
Variables Range
Source equipments May include:
 (driller, Keyhole saw, wire connecting tool, Terminal
connector, crimp connector
 company resources and auxiliary materials
 Additional systems/additional units
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 Procedures for putting in service
 Steering wheel cover
 Door handle cover
 Seat cover
 Bull bar
 Steps
 Roof racks
 Stripes and wheel cover
 carry boy radio antenna
Legal regulations May include:
 Installation instructions
 Company and customer cost accounting
Evidence Guide
Competence  use installation instruction
 knows about legal regulations
 stipulate place/location for additional accessories
 integrate accessories in existing system/subsystem
 advise customer in function
Knowledge and  Advise customers in the selection process
Attitudes  Provide information about the assembly costs and costs of
installing or mounting of the devices or accessory
 Wiring diagram to identify location for connecting
 Assembling body parts
 Calculation
Underpinning Skills Demonstrate communications skills to:
 provide information about the assembly costs and costs of
installing or mounting of the devices or accessory
 Soldering methods and techniques
 Use and handling of electrical/electronic test instrument
 Use and handling of special service tools
Resource Access is required to real or appropriately simulated
Implications situations, including work areas, materials and equipment,
and to information on workplace practices and OHS practices.

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Unit Title Operate a Personal Computer
Unit Descriptor This unit describes the performance outcomes, skills and
knowledge required to start up a personal computer or
business computer terminal; to correctly navigate the
desktop environment; and to use a range of basic
functions.
1. Start computer, 1.1Workspace, furniture and equipment are adjusted to
system information suit user ergonomic requirements.
and features 1.2Work organizations that meet organizational and
Occupational Health and Safety (OHS)
requirements for computer operation are ensured.
1.3Computer is started or logged on according to user
procedures.
1.4Basic functions and features are identified using system
information.
1.5Desktop configurations are customized, if necessary,
with assistance from appropriate persons.
1.6Help functions are used as required.
2. Navigate and 2.1Features are opened, closed and accessed by selecting
manipulate desktop correct desktop icons.
environment 2.2Desktop windows are opened, resized and closed by
using correct window functions and roles.
2.3Shortcuts are created from the desktop, if necessary,
with assistance from appropriate persons.
3. Organize files using 3.1Folders/subfolders are created with suitable names.
basic directory and 3.2Files are saved with suitable names in appropriate
folder structures folders.
3.3Folders/subfolders and files are renamed and moved as
required.
3.4Folder/subfolder and file attributes are identified.
3.5Folders/subfolders and files are moved using cut and
paste, and drag and drop techniques.
3.6Folders/subfolders and files are saved to appropriate
media where necessary.
3.7Folders/subfolders and files are searched using
appropriate software tools.
3.8Deleted folder/subfolders and files are restored as
necessary

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4. Print information 4.1 Information is printed from installed printer.
4.2Progress of print jobs are viewed and deleted as
required.
4.3Default printer if installed and required is changed.
5. Shut down computer 5.1All open applications are closed.
5.2Computer is shut-down according to user procedures.
Variable Range
Ergonomic May include:
requirements  avoiding radiation from computer screens
 chair height, seat and back adjustment
 document holder
 footrest
 keyboard and mouse position
 lighting
 noise minimization
 posture
 screen position
 workstation height and layout
Work organization May include:
 exercise breaks
 mix of repetitive and other activities
 rest periods
 Visual Display Unit (VDU) eye testing
OHS requirements May include:
 OHS guidelines related to the use of the screen
equipment, computing equipment and peripherals,
ergonomic work stations, security procedures,
customization requirements
 statutory requirements
Desktop icons May include:
 directories/folders
 files
 network devices
 recycle bin and waste basket
File attributes May include:
 dates
 size
Appropriate media May include:
 CDs
 diskettes
 local hard drive
 other locations on a network
 USB/ Flash/Thumb drives
 zip disks

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Evidence Guide
Critical Aspects of Demonstrate skills and knowledge in:
Competence  navigation and manipulation of the desktop
environment within the range of assigned workplace
tasks
 knowledge of organizational requirements for simple
documents and filing conventions
 application of simple keyboard functions to produce
documents with a degree of speed and accuracy
relevant to the level of responsibility required
Knowledge and  key provisions of relevant legislation from all levels of
Attitudes government that may affect aspects of business
operations, such as: OHS
 basic ergonomics of computer use
 main types and parts of computers, and basic features
of different operating systems
 suitable file naming conventions
Underpinning Skills Demonstrate skills in:
 literacy skills to identify work requirements, to
comprehend basic workplace documents, to interpret
basic user manuals and to proofread simple documents
 communication skills to identify lines of communication,
to request advice, to effectively question, to follow
instructions and to receive feedback
 problem-solving skills to solve routine problems in the
workplace, while under direct supervision
 technology skills to use equipment safely while under
direction, basic keyboard and mouse skills and
procedures relating to logging on and accessing a
computer
 basic typing techniques and strategies
practices.

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Unit Title Apply Quality Standards
Unit Descriptor This unit covers the knowledge, attitudes and skills required
in applying quality standards in the operational activities.

1. Assess own work 1.1 Completed work is checked against organization
standards relevant to the activity being undertaken.
1.2 An understanding is demonstrated on how the work
activities and completed work relate to the next process
and to the final appearance of the service / product.
1.3 Faulty service is identified and isolated in accordance
with policies and procedures.
1.4 Faults and any identified causes are recorded and
reported in accordance with standard procedures.
2. Assess quality of 2.1 Services rendered are quality checked against
service rendered standards and specifications.
2.2 Service rendered are evaluated using the appropriate
evaluation parameters and in accordance with
standards.
2.3 Causes of any identified faults are identified and
corrective actions are taken in accordance with policies
and procedures.
3. Record information 3.1 Basic information on the quality performance is
recorded in accordance with organization procedures.
3.2 Records of work quality are maintained according to
the requirements of the organization / enterprise.
4. Study causes of 4.1 Causes of deviations from final outputs or services are
quality deviations investigated and reported in accordance with standard
procedures.
4.2 Suitable preventive action is recommended based on
organization quality standards and identified causes
of deviation from specified quality standards of final
service or output.
5. Complete 5.1 Information on quality parameters and other indicators
documentation of service performance is recorded.
5.2 All service processes and outcomes are recorded.
Variable Range
Quality check May include but not limited to:
 Visual inspection
 Physical measurements
 Check against specifications/preferences

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Quality standards May include but not limited to:
 materials
 service
 output and processes/procedures
Quality parameters May include but not limited to:
 style/design/specifications
 durability
 service variations
 materials
 damage and imperfections
Evidence Guide
Competency  Check completed work continuously against standard
 Identify and isolate faulty service / workmanship
 Check service rendered against organization standards
 Identify and apply corrective actions on the causes of
identified faults
 Record basic information regarding quality performance
 Investigate causes of deviations of services against
standard
 Recommend suitable preventive actions
Knowledge  Relevant quality standards, policies and procedures
 Characteristics of services
 Safety environment aspects of service processes
 Relevant evaluation techniques and quality checking
procedures
 Workplace procedures
 Reporting procedures
Underpinning Skills Demonstrates skills to:
 Interpret work instructions, specifications and standards
appropriate to the required work or service
 Carry out relevant performance evaluation
 Maintain accurate work records in accordance with
procedures
 Meet work specifications
 Communicate effectively within defined workplace
procedures
practices.

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Unit Title Work with Others
Unit Descriptor This unit covers the knowledge, skills, and attitudes
required to develop workplace relationship and contribute in
workplace activities.

1. Develop effective 1.1. Duties and responsibilities are done in a positive
workplace manner to promote cooperation and good relationship
relationship
1.2. Assistance is sought from workgroup when difficulties
arise and addressed through discussions
1.3. Feedback on performance provided by others in the
team is encouraged, acknowledged and acted upon
1.4. Differences in personal values and beliefs are
respected and acknowledged in the development
2. Contribute to work 1.1 Support is provided to team members to ensure
group activities workgroup goals are met
1.2 Constructive contributions to workgroup goals and
tasks are made according to organizational
requirements
1.3 Information relevant to work are shared with team
members to ensure designated goals are met
Variable Range
Duties and  Job description and employment arrangements
responsibilities may  Organization’s policy relevant to work role
include but not limited  Organizational structures
to:  Supervision and accountability requirements including
OHS
 Code of conduct
Work group may  Supervisor or manager
include but not limited  Peers/work colleagues
to:  Other members of the organization
Feedback on  Formal/Informal performance appraisal
performance may  Obtaining feedback from supervisors and colleagues
include but not limited and clients
to:  Personal, reflective behavior strategies
 Routine organizational methods for monitoring service
delivery
Providing support to  Explaining/clarifying
team members may  Helping colleagues
include but not limited  Providing encouragement
to:  Providing feedback to another team member
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 Undertaking extra tasks if necessary
Organizational May include but not limited to:
requirements  Goals, objectives, plans, system and processes
 Legal and organization policy/guidelines
 OHS policies, procedures and programs
 Ethical standards
 Defined resources parameters
 Quality and continuous improvement processes and
standards
Evidence Guide
Competence  Provide support to team members to ensure goals are
met
 Acton feedback from clients and colleagues
 Access learning opportunities to extend own personal
work competencies to enhance team goals and
outcomes
Knowledge and  relevant legislation that affects operations, especially
Attitudes with regards to safety
 reasons why cooperation and good relationships are
important
 the organization’s policies, plans and procedures
 how to elicit and interpret feedback
 workgroup member’s responsibilities and duties
 importance of demonstrating respect and empathy in
dealings with colleagues
 how to identify and prioritize personal development
opportunities and options
 understand the organization’s policies and work
procedures
 write simple instructions for particular routine tasks
 interpret information gained from correspondence
 request advice, receive feedback and work with a team
 organize work priorities and arrangement
 select and use technology appropriate to a task
 relate to people from a range of social, cultural and
ethnic backgrounds
practices.
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Unit Title Receive and Respond to Workplace Communication
Unit Descriptor This unit covers the knowledge, skills and attitudes required
to receive, respond and act on verbal and written
communication.

1. Follow routine 1.1 Required information is gathered by listening
spoken messages attentively and correctly interpreting or understanding
information/instructions.
1.2 Instructions/information is properly recorded.
1.3 Instructions are acted upon immediately in accordance
with information received.
1.4 Clarification is sought from workplace supervisor on all
occasions when any instruction/information is not
clear.
2. Perform workplace 2.1 Written notices and instructions are read and
duties following interpreted correctly in accordance with
written notices organizational guidelines.
2.2 Routine written instruction is followed in sequence.
2.3 Feedback is given to workplace supervisor based on
the instructions/information received.
Variable Range
Written notices and May include but not limited to:
instructions  Handwritten material
 printed material
 Internal memos
 External communications
 Electronic mail
 Briefing notes
 General correspondence
 Marketing materials
 Journal articles
Organizational May include but not limited to:
guidelines  Information documentation procedures
 Company policies and procedures
 Organization and service manuals
Evidence Guide
Competence  Demonstrate knowledge of organizational procedures
for handling verbal and written communications

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 Receive and act on verbal messages and instructions
 Record instructions/information
Knowledge and  organizational policies/guidelines in regard to
Attitudes processing internal/external information
 ethical work practices in handling communications
 communication process
 receive and clarify conciseness
messages/information/communication
 record messages/information accurately
practices.

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Unit Title Demonstrate Work Values
Unit Descriptor This unit covers the knowledge, skills and attitude required
in demonstrating proper work values.

1. Define the purpose 1.1 One’s unique sense of purpose for working and the
of work ‘whys’ of work are identified, reflected on and clearly
defined for one’s development as a person and as a
member of society.
1.2 Personal mission is achieved in harmony with
company’s values.
2. Apply work 2.1 Work values/ethics/concepts are classified and
values/ethics reaffirmed in accordance with the transparent company
ethical standards, policies and guidelines.
2.2 Work practices are undertaken in compliance with
industry work ethical standards, organizational policy
and guidelines
2.3 Personal behavior and relationships with co-workers
and/or clients are conducted in accordance with ethical
standards, policy and guidelines.
2.4 Company resources are used in accordance with
transparent company ethical standard, policies and
guidelines.
3. Deal with ethical 3.1 Company ethical standards, organizational policy and
problems guidelines on the prevention and reporting of unethical
conduct are accessed and applied in accordance with
transparent company ethical standard, policies and
guidelines.
3.2 Work incidents/situations are reported and/or
resolved in accordance with company
protocol/guidelines.
3.3 Resolution and/or referral of ethical problems identified
are used as learning opportunities.
4. Maintain integrity of 4.1 Personal work practices and values are demonstrated
conduct in the consistently with acceptable ethical conduct and
workplace company’s core values.
4.2 Instructions to co-workers are provided based on
ethical, lawful and reasonable directives.
4.3 Company values/practices are shared with co-workers
using appropriate behavior and language.

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Variable Range
Work values/ethics/ May include but are not limited to:
concepts  Commitment/ Dedication
 Sense of urgency
 Sense of purpose
 Love for work
 High motivation
 Orderliness
 Reliability and Dependability
 Competence
 Goal-oriented
 Sense of responsibility
 Being knowledgeable
 Loyalty to work/company
 Sensitivity to others
 Compassion/Caring attitude
 Balancing between family and work
 Sense of nationalism
Work practices May include but are not limited to:
 Quality of work
 Punctuality
 Efficiency
 Effectiveness
 Productivity
 Resourcefulness
 Innovativeness/Creativity
 Cost consciousness
 5S
 Attention to details
Company resources May include but are not limited to:
 Consumable materials
 Equipment/Machineries
 Human
 Time and Financial resources
Work incidents/ May include but are not limited to:
Situations  Violent/intense dispute or argument
 Gambling
 Use of prohibited substances
 Pilferages
 Damage to person or property
 Vandalism
 Falsification
 Bribery
 Sexual Harassment and Blackmail

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Evidence Guide
Competence  Define one’s unique sense of purpose for working
 Clarify and affirm work values/ethics/concepts consistently in
the workplace
 Demonstrate work practices satisfactorily and consistently in
compliance with industry work ethical standards,
organizational policy and guidelines
 Demonstrate personal behavior and relationships with co-
workers and/or clients consistent with ethical standards,
policy and guidelines
 Use company resources in accordance with company ethical
standard, policies and guidelines.
 Follow company ethical standards, organizational policy and
guidelines on the prevention and reporting of unethical
conduct/behavior
Knowledge and  Occupational health and safety
Attitudes  Work values and ethics
 Company performance and ethical standards
 Company policies and guidelines
 Fundamental rights at work including gender sensitivity
 Work responsibilities/job functions
 Corporate social responsibilities
 Company code of conduct/values
 Balancing work and family responsibilities
Underpinning Demonstrates skills in:
Skills  Interpersonal skills
 Self awareness, understanding and acceptance
 Application of good manners and right conduct

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Unit Title Develop Understanding of Entrepreneurship
Unit Descriptor This unit covers knowledge, skills and attitude required to
understand the concepts, principles, functions, strategies
and methods of entrepreneurship. It also covers identifying
and developing the entrepreneurial competencies.

1. Describe and 1.1 The concept and principles of entrepreneurship are
explain the analyzed and discussed.
concept, principles,
and scope of 1.2 Entrepreneurial traits and distinguishing features,
entrepreneurship entrepreneurial motivations and types of entrepreneurs
are identified and discussed.
1.3 The role of entrepreneurship development for the
Ethiopian economy is explained and discussed.
1.4 Entrepreneurship for women and disables is discussed
and analyzed.
2. Discuss how to 2.1 The positive mind set, attitude towards poverty and “can
become an do mentality” is developed.
entrepreneur
2.2 Self-employment as an individual economic
independence and personal growth is discussed and
analyzed.
2.3 Advantages and disadvantages of self-employment and
being an employee are explained and discussed.
2.4 Major competencies of successful entrepreneurs are
identified and explained.
2.5 Self-potential is assessed to determine if qualified to
become an entrepreneur.
2.6 The behaviors of successful entrepreneurs are identified
and discussed.
2.7 Business ideas are generated using appropriate tools,
techniques and steps.
2.8 Business opportunities are identified and assessed.
3. Discuss how to 3.1 The concepts and legal forms of business
start and organize enterprises in Ethiopia are identified and discussed
an enterprise
3.2 Business Ethics is understood and developed.
3.3 Facts about micro, small and medium enterprises are
discussed, clarified and understood.
3.4 Key success factors in setting up micro, small and
medium businesses are identified and explained.

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3.5 Procedures for identifying suitable market for business
are discussed and understood.
3.6 Major factors to consider in selecting a location for a
business are identified and discussed.
3.7 Amount of money needed to start an enterprise is
estimated and various sources of finance identified and
discussed.
4. Discuss how to 4.1 Processes of hiring and managing people are
operate an explained and discussed.
enterprise
4.2 The importance, techniques and application of self-
management skills, negotiation skills and time
management skills, decision skills are discussed and
understood.
4.3 The techniques and procedures of managing sales are
explained and discussed.
4.4 Factors to be considered in selecting suppliers and the
steps to follow when doing business with them are
identified and discussed.
4.5 Awareness of how new technologies can affect micro,
small and medium business is developed, and
Characteristics of appropriate technology for use are
explained and discussed.
4.6 Risk assessment and management of business
enterprise are performed regularly.
4.7 Qualities are properly inspected and inventories
properly managed.
4.8 Basic concepts of Monitoring and Evaluation are
explained and understood.
5. Discus how to 5.1 Importance of financial source documents and
prepare and use record keeping is discussed.
financial records
5.2 Financial recording documents are identified and
prepared.
5.3 Different types of cost and expense that occur in a
business and how to manage them are discussed and
understood.
5.4 Factors and procedures in knowing the cost and
expense of the enterprise are discussed and
understood.
5.5 Simple financial statements are prepared and
understood
6. Develop one’s own 6.1 The concept, importance and process of preparing/
business plan writing a business plan are discussed and understood
6.2 Feasibility of the business idea is made clear and
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understood.
6.3 Findings of the feasibility study are interpreted,
assessed and analyzed.
6.4 Standard structure and format are applied in preparing
business plan.
6.5 Problems that may arise or encounter when starting a
business are identified and understand.
Variables Range
Legal forms May include but not limited to:
 Sole proprietorship
 Partnership
 Cooperatives
 Private Limited Company
Business Enterprises May include but not limited to:
 Micro
 Small
 Medium
Major factors May include but not limited to:
 Economics (local economy)
 Population
 Competition
Financial source May include but not limited to:
documents  Cash book
 Vouchers
 Invoices
 Receipts
 Check
Financial recording May include but not limited to:
documents  Journal
 Ledger
 Fixed asset records
 Inventory record
 Payroll sheet
 Account receivable
 Account payable
 Daily sales record
Feasibility of the May include but not limited to:
business  opportunities available
 market competition
 timing/ cyclical considerations
 skills available
 resources available
 location and/ or premises available
 risk related to a particular business opportunity,
especially
 in regard to Occupational Health and Safety and
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 environmental considerations
Evidence Guide
Competence  Explain principles and concept of entrepreneurship
 Discuss how to become entrepreneur
 Discuss how to organize an enterprise
 Discuss how to operate an enterprise
 Discus how to prepare and use financial records
 Develop business plan
Knowledge and  Entrepreneurship concepts, principles, roles and types
Attitudes  Entrepreneurial traits, motivation and distinguishing
features
 Types of entrepreneurs
 Entrepreneurial competencies
 Entrepreneurial behaviors
 Business ideas and business opportunities
 Self potential assessment
 Types of enterprises
 Legal forms of business ownership
 Risk assessment and evaluation
 Self-employment and employment
 Managing sales, people and time
 Facts about micro, small and medium enterprises
 Micro, Small and Medium Enterprises
 Key success factors for setting up micro, small and
medium enterprises
 Procedures for identifying suitable markets
 Business location
 Major factors for selecting business location
 Quality control
 Inventory management
 Monitoring and evaluation
 New technologies
 Startup capital
 Investment capital
 Working capital
 Financing options
 Financial records
 Costs and expenses
 Business plan and Feasibility study
Underpinning Skills Demonstrate skills to:
 Planning, organizing, hiring and leading skills
 Self-management skills
 Negotiation skills
 Time management skills
 Problem solving skills
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 Decision making skills
 Selling skills
 Risk assessment skills
 Presentation skills
 Inventory controlling skills
 Using technology
 Financial record keeping skills
 Preparing simple financial statement
 Financial reporting skills
 Managing money
 Suppliers selection skills
 Monitoring and evaluation skills
practices.

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Unit Title Apply 3S
Unit Descriptor This Unit Title covers the knowledge, skills and attitudes
required by a worker to apply 3S techniques to his/her
workplace. The unit assumes the worker has a particular
job in the allocated workplace known by the individual.

1. Organize junior 1.1. Basics, principles and stages of KPT are identified
Kaizen Promotion using appropriate procedures.
Team (KPT).
1.2. Structure of Junior KPT is established in accordance
with the organizational procedures.
1.3. Effective and appropriate contributions are made to
complement team activities and objectives using
individual skills and competencies.
1.4. Effective and appropriate forms of communications
are used and undertaken with KPT members who
contribute to know KPT activities and objectives.
1.5. Kaizen Board (Visual Management Board) is prepared
and used in harmony with different workplace
contexts.
2. Prepare for work. 2.1. Work instructions are used to determine job
requirements, including method, material and
equipment.
2.2. Job specifications are read and interpreted following
working manual.
2.3. OHS requirements, including dust and fume
collection, breathing apparatus and eye and ear
personal protection needs are observed throughout
the work.
2.4. Appropriate materials are selected.
2.5. Safety equipment and tools are identified and
checked for safe and effective operation.
3. Sort items. 3.1. Plan is prepared to implement sorting activities.
3.2. Cleaning activities are performed.
3.3. All items in the workplace are identified following the
appropriate procedures.
3.4. Necessary and unnecessary items are listed using
the appropriate format.
3.5. Red tag strategy is used for unnecessary items.

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3.6. Unnecessary items are evaluated and placed in an
appropriate place other than the workplace.
3.7. Necessary items are recorded and quantified using
appropriate format.
3.8. Performance results are reported using appropriate
formats.
3.9. Necessary items are regularly checked in the
workplace.
4. Set all items in 4.1. Plan is prepared to implement set in order activities.
order.
4.2. General cleaning activities are performed.
4.3. Location/layout, storage and indication methods for
items are decided.
4.4. Necessary tools and equipment are prepared and
used for setting in order activities.
4.5. Items are placed in their assigned locations.
4.6. After use, the items are immediately returned to their
assigned locations.
formats.
4.8. Each item is regularly checked in its assigned location
and order.
5. Perform shine 5.1. Plan is prepared to implement shine activities.
activities.
5.2. Necessary tools and equipment are prepared and
used for shinning activities.
5.3. Shine activity is implemented using appropriate
procedures.
formats.
5.5. Regular shinning activities are conducted.
Variable Range
Junior KPT may include but not limited to:
 3S
 3MU (Mura, Muri and MUDA)
 4P (Policy, Procedure, People and Plant)
 4M (Material, Method, Man and Machine)
 PDCA (Plan, Do, Check and Act)
OHS requirements may include but not limited to:
 Legislation/ regulations/codes of practice and enterprise
safety policies and procedures. This may include
protective clothing and equipment, use of tooling and
equipment, workplace environment and safety, handling
of material, use of fire fighting equipment, enterprise first

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aid, hazard control and hazardous materials and
substances.
 Personal protective equipment is to include that
prescribed under legislation/regulations/codes of
practice and workplace policies and practices.
 Safe operating procedures are to include, but are not
limited to the conduct of operational risk assessment
and treatments associated with workplace organization.
 Emergency procedures related to this unit are to include
but may not be limited to emergency shutdown and
stopping of equipment, extinguishing fires, enterprise
first aid requirements and site evacuation.
Safety equipment and may include but not limited to:
tools  dust masks / goggles
 glove
 working cloth
 first aid and safety shoes
Items may include but not limited to:
 tools
 jigs/fixtures
 materials/components
 machine and equipment
 manuals
 documents
 personal items (e.g. bags, lunch boxes and posters)
 safety equipment and personal protective equipment
 other items which happen to be in the work area
The appropriate may include but not limited to:
procedures  steps for implementing 3S (sort, set in order and shine)
activities.
 written, verbal and computer based or in some other
format.
Unnecessary items are not needed for current production or administrative
operation and include but not limited to:
 defective or excess quantities of small parts and
inventory
 outdated or broken jigs and dies
 worn-out bits
 outdated or broken tools and inspection gear
 old rags and other cleaning supplies
 electrical equipment with broken cords
 outdated posters, signs, notices and memos
some locations where unneeded items tend to accumulate
may include but not limited to:
 in rooms or areas not designated for any particular
purpose
 in corners next to entrances or exists
 along interior and exterior walls

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 next to partitions and behind pillars
 under the eaves of warehouses
 under desks and shelves and in desk and cabinet
drawers
 near the bottom of tall stacks of items
 on unused management and production schedule
boards
 in tools boxes that are not clearly sorted
Appropriate format may include but not limited to:
 all items, necessary and unnecessary items.
Red tag A format prepared with a red color paper or card which is
filled and attached temporarily on the unnecessary items
until decision is made. The red tag catch people’s attention
because red is a color that stands out. So to fill and attach
red tag on items, asks the following three questions:
 Is this item needed?
 If it is needed, is it needed in this quantity?
 If it is needed, does it need to be located here?
Necessary items Are required in the workplace for current production or
administrative operation in the amount needed.
Tools and equipment May include but not limited to:
 paint
 hook
 sticker
 signboard
 nails
 shelves
 chip wood
 sponge
 broom
 pencil
 shadow board/ tools board
Shine activity May include but not limited to:
 Inspection
 Cleaning
 Minor maintenance may include:
 Tightening bolts
 Lubrication and Replacing missing parts
Evidence Guide
Competence  Discuss how to organize KPT.
 Describe the pillars of 5S.
 Implement 3S in own workplace by following appropriate
procedures.
Knowledge and  Kaizen principle, pillars and concept
Attitudes  Key characteristic of Kaizen

Page 70 of 70
 Elements of Kaizen
 Wastes/MUDA
 Basics of KPT
 Aims, benefits and principles of KPT
 Stages of KPT
 Structure and role of the components of Junior KPT
 Concept and parts of Kaizen board
 Concept and benefits of 5S
 The pillars of 5S
 Three stages of5S application
 Benefits and procedure of sorting activities
 The concept and application of Red Tag strategy
 OHS procedures
 Benefits and procedure of set in order activities
 Set in order methods/techniques
 Benefits and procedure of shine activities
 Inspection methods
 Planning and reporting methods
 Method of Communication
Underpinning Skills Demonstrates skills of:
 Participating actively in KPT
 technical drawing
 communication skills
 planning and reporting own tasks in implementation of
3S
 following procedures to implement 3S in own workplace
 using sorting formats to identify necessary and
unnecessary items
 improving workplace layout following work procedures
 preparing labels, slogans, etc.
 reading and interpreting documents
 observing situations
 gathering evidence by using different means
 recording activities and results using prescribed formats
 working with others
 solving problems by applying 3S
 preparing and using Kaizen board
 preparing and using tools and equipment to implement
3S
Resources Implication Access is required to real or appropriately simulated
practices.
Page 71 of 70
Ministry of Education Automotive Servicing Operations Management Version 2
Page 72 of 46
Workshop Participant List
Revision of Occuptional Standards in the automotive Sector
No. Full Name Institution Region Telephone E-mail
1 Teshome Esheto AMCE AA 911219928 teshome@amceiveco.com
2 Tadessi Tefri Auto village AA 911236299 autovilage.tadesse!gmail.com
3 Shiferaw Mesfen MOENCO AA 911142053 shiferaw@moence.com.et
4 Tadesse G/ezgadhere MOENCO AA 911456109 tadesseg@moenc.com.et
5 Getiye Wondimu FTVET/FTA AA 923787992 won_get@yahoo.com

Automotive tech
6 Tamerat Abate proffestionals association AA 911191730 amiratabate@yahoo.com
7 Aynadis Simiret FTA/TVET AA 931670443 addissimirt@gmail.com
8 Ashenafi Worku FTVET/FTA AA 91215538 ashnafiworku15@gmail.com
9 Girum Mekonnen OCACC AA 911933223 giruma@gmail.com
10 Kedil Magist Ibrahim Minstry of Transport AA 923779255 kedilmagisti@yahoo.com

Bishuftu Automative
11 Algawash Abadi Industries Bishuftu 913476251 algaworashabadi@yahoo.com
Bishuftu Automative
12 Seyfemelokot Germa Industries Bishuftu 9230778 seyfe.girma@yahoo.com
13 Mesay Yakob Shanka FTVET/FTA AA 911048457 mesayyakob@yahoo.com

Page 73 of 70
Bishuftu Automative
14 Shiferaw Demeke Industries Bishuftu 911767974 shiferawdemeke4@gmail.com
15 Zeresenay Tsegaye AA 912276646 senaytsegye@gmail.com
16 Sefonyas Zelke FTA AA 910284388 zsofonyas@yahoo.com
17 Derje Mulatu FTVET/FTA AA 913080252 mulatu_derje@yahoo.com
18 Nigist Melaku FTA AA 911411867 nigistyigezu@yahoo.com
19 Muhie Awel A.C.B.E AA 911114404
20 Abebaw Mamemer FTVET AA 911641248 abebaw_mamer@yahoo.com
21 Mekuaineit Workie FTVET/FTA AA 910035641 workie98@yahoo.com

Page 74 of 70
Acknowledgement
We wish to extend thanks and appreciation to the many representatives of business,

industry, academe and government agencies who donated their time and expertise
to the development of this occupational standard.
We would like also to express our appreciation to the Experts of MOENCO, AMCE,
Federal TVET Institute, Automotive Association Anbessa Autobus Enterprise
Ministry of Transport, Bishoftu Automotive, Addis Ababa COC, GIZ and Federal
TVET Agency who made the development of this occupational standard possible.
This occupational standard was finalized October 2016 at Addis Ababa, Ethiopia.
Ministry of Education Automotive Servicing Operations Management Version 2

Page 75 of 46

Vehicle Servicing: NTQF Level I

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Vehicle Servicing: NTQF Level I

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Federal Democratic Republic of Ethiopia

A Unit of Competence describes a distinct work activity. It is documented in a

The ensuing sections of this EOS document comprise a description of the

Ministry of Education Vehicle Servicing Version 2

EIS VHS1 04 1116 EIS VHS1 05 1116 EIS VHS1 06 1116

EIS VHS1 07 1116 EIS VHS1 08 1116 EIS VHS1 09 1116

EIS VHS1 10 1116 EIS VHS1 11 1116 EIS VHS1 12 1116

EIS VHS1 13 1116 EIS VHS1 14 1116 EIS VHS1 15 1116

EIS VHS1 16 1116 EIS VHS1 17 1116 EIS VHS1 18 1116

EIS VHS1 19 1116 EIS VHS1 20 1116 EIS VHS1 21 1116

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Element Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

5. Prepare tyre and 5.1 Repair documentation is completed

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Ministry of Education Vehicle Servicing Version 2

Elements Performance Criteria

Ministry of Education Vehicle Servicing Version 2