6.

Be Human

Having a human connection with the customer is important. In order to solve a problem, they
need to feel close to you and feel understood. This is a really important step for a great
relationship between the business and their customers.

7. Communicate clearly

On the other hand, it’s important to communicate clearly and concise. Be able to explain without
too many details, this way you can help them resolve their issues and doubts practically and
quickly.

Also, always end asking if there is anything else you can do for the customer, while communicating
you should be polite.

8. Be solutions focused

When listening to a client you could easily get stressed with their problem, the number of
customers you are dealing with or other factors that can affect. That’s why you need to stay
focused on finding a good solution and making sure the customer is satisfied.

9. Admit mistakes

Either is the business mistake or personally yours, in order to understand the customer, you
should admit the mistake and apologize for it. You can’t genuinely find a solution if you don’t
admit first the mistake you made.

10. Be willing to learn

This is crucial in every aspect in life, also in business, we are always evolving and learning new
things. To solve customers’ problems efficiently you need to be open to learn new things and
change the ones you can improve.