FACILITY

MANAGEMENT
WHAT IS FM (Facility management)

Facility Management is an organizational function which

integrates people, place and process within the built
environment with the purpose of improving the quality of
life of people and the productivity of the core business.

For people to do their best work and feel engaged in their

environments, they need to be in buildings that are safe,
welcoming, and efficient. Facilities management has a hand
in everything that surrounds the people in facilities and on
the grounds. Where they work, play, learn, and live should be
comfortable, productive, and sustainable
 Facilities management (FM) role play;

Hard FM
If the FM service relates to managing the physical aspects of
facilities then that’s Hard FM

Hard FM services relate to the physical structure of the building.

They affect the safety and welfare of employees and visitors, and as
such, are required by law. In other words, you must have hard FM
services; they’re non-negotiable.
 Soft FM

If the FM service relates to managing the usage of the facilities

then it is Soft FM

Soft FM services make a building more pleasant, comfortable, and

safe for its occupants

In some cases, Hard and Soft facility management

services overlap, and subjectivity comes into play
 FACILITY MANAGEMENT

HARD SERVICES SOFT SERVICES

Gas, plumbing, and heating Building Security

HVAC systems Cleaning services

Lighting, electrical, and Waste management and pest

mechanical control
Fire safety systems Car Parking

Building maintenance work Workspace management

Integrated Facilities Management Services

This type of Facility maintenance management service includes safety and
security services comprising of fire fighting services, central security
patrolling, central security control room and high quality security trained
professionals.

In daily operations security system and house keeping go hand in hand

with FM and is also maintained by FM professionals. Soft FM services is
the key role played and monitored by the FM team only in any
organization.
Security Services

Businesses of all sizes and in all industries wil be proactively

protecting their building, assets and occupants. Security services can
include physical security (like fences), CCTV/, technology solutions
(like access control and intruder alarms) and key holding services.
Other types of soft facilities management can include reception
services, painting/decorating and postal management.
 Value added effects are categorized into four types.

People Processess

Satisfaction, company culture, and Productivity, Adaptability,

image, as well as health and safety Innovation and Risks

Environment / Corporate
Finance Social Responsibility

Costs and asset value Social Action and the Environment

There are 6 types of actions that can be developed in Facility
Management beyond the mere daily operations:

a. Action on the physical environment

b. Action on services
c. Acting on the interface with the business
d. Acting on the internal processes of facility management
e. Acting on the Facility Management Supply Chain
f. Action on strategy and planning

The key benefits that facility management offers to the company

strategy are its improvements to employee performance, the
reduction of operational expenses, and the effects it has on the
environment where the firm is located.