Goal Explanation

CS Analyst
Critical KPI

Edit Queue Cycle Time (24 hranswer in 24 hrs average of days

LOQ’s answer in 48 hrs average of days
Q2C order maintenance 100% de cambios ejectudados
SPD (Q2C committed orders) answer in 24 hrs average of days

Expedite Tool answer in 24 hrs % de cumplimiento en expeditiacion

Past due more than 5 days 30% improvemnts Vs week 30 reduc de 30% en ordenes
Scalating 0 escalation in less than 24 hrs
Special Accounts Grainger % service level (ST & FO)
Sibico
Pump Panel % service level (FO)
Canada % service level (FO)
Seneca % service level (FO)
Mexico % service level (FO)
Italia % service level (FO)
Laser
Response time answer in 24 hrs 0 e-mails ansewred in more than 24
Service level Stock 97% service level
FO 97% service level
DS Inventory Stock out Trend: 3 days on negative or sta stockouts trend
Stock out # of stockout max # stockouts by BU
Mkt meeting base on minute format
Support KPI
Production planing 95% attainment 95% Real Vs plan by BU
80% A & V
70% B, C & D Manuf Cycle Time attainment
Sales & backlog +/- 5% PP Vs sales (units)
1 day of var

Production Planning
Service level Stock 97% service level
FO 97% service level

DS Inventory Stock out Trend: 3 days on negative or sta stockouts trend

Stock out # of stockout
$ Financial Invent+/- 2% Vs Inventory goal
$ Financial Invent+/- 2% Vs Inventory goal (plant level)
Mkt meeting base on minute format
Production planing 95% attainment 95% Real Vs plan by BU
80% A & V
70% B, C & D Manuf Cycle Time attainment
Sales & backlog +/- 5% PP Vs sales (units)
 1 day of var
FAS Maintenance CDO 90% of CDO items under cov of 1.5
EOQ CDO 90% of items under (roud hdle mult NAWS/5)
EOQ Mix XXX % of items under (roud hdle mult NAWS/5)
OP Avg AWS used for calculation /Real sales
OP Adjusted 1 day # days adjusted in OP
MLT 100% Gantt Develop Gantt by line (audit of MLT)
Recovery Plans Sep Accuracy on recovery plan (guidelines development)
Rep Ava? Who? Frecuency
Std Eng R Std Eng R Std Eng R Std Eng R Std

no Weekly 1 3 1 3 1 3 1 3 1
si Weekly 4 4 4 4 4
no TBD (AR)
si Weekly 2 2 2 2 2

si Daily 98% 98% 98% 98% 98%

si Weekly 100 84 100 90 60 84 60 84 60
no monthy 1 1 1 1 1
si Weekly 98% 98% 98% 98% 98%
98% 98% 98% 98% 98%
si Weekly 98%
si Weekly 94% 98% 98% 98% 98%
si Weekly 98% 98% 98% 98% 98%
si Weekly 98% 98% 98% 98% 98%
si 98%
98% 98%
no weekly 1 1 1 1 1
yes weekly 96.5% 96.5% 96.5% 96.5% 96.5%
yes weekly 96.5% 96.5% 96.5% 96.5% 96.5%
yes Weekly 1 1 1 1 1
TBD (AR)
no monthy 1 1 1 1 1

yes weekly 80% 80% 80% 80% 80%

yes weekly 80% 60% 80% 60% 80% 60% 80% 60% 80%
no 80% 80% 80% 80% 80%
yes 3 3 3 3 3

yes weekly 96.5% 96.5% 96.5% 96.5% 96.5%

yes weekly 96.5% 96.5% 96.5% 96.5% 96.5%

yes weekly 2 1 1 1 1
TBD
yes Montly 97% 97% 97% 97% 97%
yes Montly 10
3 1 1 1 1
yes weekly 80% 80% 80% 80% 80%

yes weekly 80% 60% 80% 60% 80% 60% 80% 60% 80%
no Montly 80% 80% 80% 80% 80%
 yes weekly 3 3 3 3 3
no Monthly 90.0% 90.0% 90.0% 90.0% 90.0%
yes weekly 90.0% 90.0% 90.0% 90.0% 90.0%
yes Montly TBD
lation /Real sales Montly TBD
Montly 2.3 2.3 2.3 2.3 2.3
udit of MLT) Montly 100.0% 100.0% 100.0% 100.0% 100.0%
an (guidelines development) Montly TBD
 Eng R Std Eng R Std Eng R Std Eng R Std Eng R

3 1 3 1 3 1 3 1 3
4 4 4 4 4
TBD (AR)
2 2 2 2 2

98% 98% 98% 98% 98%

84 60 84 60 84 60 84 60 84
1 1 1 1 1
98% 98% 98% 98% 98%
98% 98% 98% 98% 98%

98% 98% 98% 98% 98%

98% 98% 98% 98% 98%
98% 98% 98% 98% 98%
98%

1 1 1 1 1
96.5% 96.5% 96.5% 96.5% 96.5%
96.5% 96.5% 96.5% 96.5% 96.5%
1 1 1 1 1
TBD (AR)
1 1 1 1 1

80% 80% 80% 80% 80%

60% 80% 60% 80% 60% 80% 60% 80% 60%

80% 80% 80% 80% 80%
3 3 3 3 3

96.5% 96.5% 96.5% 96.5% 96.5%

96.5% 96.5% 96.5% 96.5% 96.5%

1 1 1 1 1
TBD
97% 97% 97% 97% 97% 97% 97% 97%
100%
1 1 1 1 1
80% 80% 80% 80% 80%

60% 80% 60% 80% 60% 80% 60% 80% 60%

80% 80% 80% 80% 80%
 3 3 3 3 3
90.0% 90.0% 90.0% 90.0% 90.0%
90.0% 90.0% 90.0% 90.0% 90.0%
TBD
TBD
2.3 2.3 2.3 2.3 2.3
100.0% 100.0% 100.0% 100.0% 100.0%
TBD
 NEMA 1 NEMA 2 NEMA 3 OPIN
Hr/day Hr/day Hr/day Hr/day

Edit Queue 5 3 1 2
Q2C order maintenance 2 1 1 1

SPD 2 1 0 0

Expedite Tool
Ordres more than 5 days
Def # requisitions
Juntas SIM

Análisis de Hits FO
Análisis de Hits ST
Add Delets
SMART
FSPS LSSS OPMK DP/IEC
Hr/day Hr/day Hr/day Hr/day

1 1 1 1
1 1 1 1

0 0 0 0
Edit Queue
Cycle Time (24 hrs) 1 2 >=3
LOQ’s 2 3 >=4
Q2C order maintenance TBD
SPD (Q2C committed orders) 1 2 >=3
Expedite Tool >= 97% 90%-96% <= 89%
Past due more than 5 days 30% 16% - 29% 15%
Scalating 0 <1
Special Accont
Grainger >= 97% 95%-96.9 % <= 94.9%
Pump Panel >= 97% 95%-96.9 % <= 94.9%
Canada >= 97% 95%-96.9 % <= 94.9%
Seneca >= 97% 95%-96.9 % <= 94.9%
Mexico >= 97% 95%-96.9 % <= 94.9%
Italia >= 97% 95%-96.9 % <= 94.9%
???
???
??
Response time (5 random cross audit) 0 <1