Rohit Singh

Tota Oualit Maragement

P Pn'os
Top tmanaqeme nt Ahuld initiade the prote oimplemesd..
Tofnl quallty moragomo rct ih On ov2anitation

The tobmenagement Ahould bH trainec on TOH prirnihos o

he olltuwlng to
cove valwes princuples to be useo
Determining the
Commonicote hOm
Deuclo ping a TOM malter plan meer hose neecd
Lcei priovitze zuutomer needs

Creating a proteA imbTouem ent teams

actiuitios
Sfandavdi zing. day to da
valuahon
Protes
Conttant employee auoaene Peuhion.
&mpouwering monagers
teomd er lonhihg vex
congidered a
ederial cvuCi'a ho
heollow lattor ave

acheiving &utuhul TOH ere cuhion o iin anlom

(Ommitment understavdang
U Management
Cuttomer o

Emderee inuoluement orticipation

Training kexeudion

Commu hicohon

Cuture
susorvIsos,

bettwo en embloye e a 1e
iret commynitathon bacR 4ystem
and a qood. beeol manasem ect lt
ate-tolote tnerahdn, the manatmect
olcos do
ianibita n in conuey ing
ve Aendial chaa
Yeqyired
a
interai an objethve attept ve1pen1ibis
mult eytablth TOM s
Saclbs.
Managment
Hha ob
be able. to ove co me.

p maragement mut
 *paable
-2 Ora a louw chartJor hsllouoing acte

Stort
Reieve Hhe inuoite

Check h e inveite

omer docone

No
Anuoite
dpwmert Retornho
horder

Yes

Reqistey Ae inoeite
bament

Invoie
alu
Yes gend Jor
reater tan, CEDap
o lakb

O t e Can just No
Serdit to'tuppier approved No
her Compltante| Place nBuaue. hor
ingtead oh 1ebrln i hamen ye

Make pamend

Stop
 Poblem wit t erittig hilotophios oqvali

that Can be
AS w e tan see t l a t
here is ho
philosophyp in an oYJanicatn
im þlement T0H
se a bingle tool or
Man ehten philotophy wont wok beeety in hhi thang"
thanging
mayke stenario
One philo sophy m a e bor one e iduyhy
and hot ov Onetter
There ts no hilesoh that l po«eckt to a
incdusyH that is wh we Ahould choose diblovet
thom
oindd om au
te phulbsoph and u

atordinto our noes

we4houd auobereadu to mo Lo be ond qlsa phild sosuio

oerk toword oun philbsh ineedad

Geneva Yea^on why TOM initiotiues lal in an 019ani zatonal System

lederthp
Latk otommitmevt, dedicahadon hom top
o ond taneg ppae duing,
acRoh
hacR philbsophdavelojing T0M
rom tha top managemew leuels
Latho fonning
lonning þroteu
to anaa to a newprinaple
tmployee resistant.
viewad ovoud on a lon fer m thinkinq
TeH os no*
do not lead Bo anywhoe
ather 6n hort tem qodls tot
w buvires qet
Jhatgitau
Failore to link 4he piiniþle
 Tool and techhique hat twe Coh
ados1 6or enUning qua.ltty i'n
desiqn instead o inapectibn ton trol ouving manuactnia prores4are
bair Bualiy
Flew cuayt tontol Hoolf
Paveto Aa
Co ehet-arols b
ChecR Sheet
Ristoq ram
Statder Dag ran
Control char

Suatanagamevt 4 planning tol

ini diag ras
Kelanonb dicgra
Hatrix duaavam
Arrou Oud ram

sdise rotess inbrouameut ave-

&Fp aunltt Lunthon dobloy rnecr
T o uchi Los Funchon
Contcpto Zere dee
Po Ka-oke

coort S a diagnorn tat uL aphi bymbal to

Howcart- A Llow
debitt t a rot a & flo ohta rotes&tepS

fareto a r t Thelle to identnbt tha dope201 o cause t a t

needad to be addou ed to eaolua ha 80t ota problem
(aeEeet Avaty. t isa
ednqua o
idanai alHo Psib
Cay asOuatool wiha þovttaular Yo ble m
Histoqrom' Proutda a smple raphical view o aceumulated
dotb includig u
disporsion & tentral ndanty.
ScamerDao
r0m- usud to iueahg ata the possible
relanor P betuwoen Auoe variabl4