Chr

ist
ineJoyV.Dor
otan

BSBAHR-
3E

Pr
of.Al
anCabal
una
FI
NALEXAMI
NATI
ON

CASE1
Quest
ions:

1.Whaterror
shav
ebeencommi
tt
edbyt
hecommi
tt
eemember
s?Byt
he
presi
dent
?

•Thef l
awsoft hecommi t
teear ealackofcommuni cati
on,unity,and
disci
pli
ne.Discipli
newasl ackingbecausecommi t
teemeet i
ngswer enot
heldonar egularbasiswi t
hal lmember spresent.Theaccountantmi ssed
communi catinghisideasandopi ni
onsbecausehewasabsentf rom
subsequentmeet i
ngs,resul
tingi nmiscommuni cati
onwi t
hinthe
commi tt
ee.ThePr esi
dentisdi ssat
isf
iedwiththeiroutputbecauseofa
meetingmi scommuni cationbet weentheaccount antandtheot her
member soft hecommi tt
eebecausehedi dnotexpr esshisopinionor
confl
ictaboutther eport.

Thecommi tt
ee'
schai rpersonisalsotobl amef orfai
lingtonotifythe
Presi
dentofupdat est other epor
ts.Theywi llnotbeabl etoachievetheir
goalsunlessthegr oupcommuni cateseffectivel
y.Howcanagr oup
functi
oneffecti
velyandcompl etetasksifthereisnocommuni cat i
on
withi
nthegr oup?Thei rsuccessisalsodependentonuni t
y,orteamwor k.
Theaccount ant'
ssendi ngreportstothePr esidentwithoutinf
ormi ngthe
commi tt
eedemonst ratesthattheaccount antisnotamemberoft he
grouporisnotonewi ththegr oup.Thepr esidenti
salsot oblame
becauseher eli
essol el
yont heaccount ant'
sr eportr
atherthant he
commi tt
ee. 
2.Whoshoul
dbehel
dresponsi
blef
ort
heer
ror
s?

•I
nmyopi
nion,
theyshoul
dal
lbehel
daccount
abl
e.Thi
s
i
sduet ot hereal i
tythattheyar eal lflawedinsomeway .
Thechai rmanoft hecommi tt
eel acksaut hori
ty.Ifshe
hastheaut horitytoensur ethatt heaccount antat t
ends
themeet ings,
t herewillbenomi scommuni cation.The
commi tteemember s,particularl
yt heaccountant ,areto
blamebecausehef ail
edt oef fecti
v elycommuni catehis
viewpointtothegr oup.Heonl ydeci deswhathebel iev
es
toberight ,
withouttakinghi sgr oupi nt
oaccount.
Thepresidenti
salsot oblamebecausei fhehadnot
sidedwiththeaccountantandhadf i
rstheardthe
commi tt
ee'sopi
nion,aswel lasi
fhehadbeenawar eof
theaccountant'
sabsence,hewoul dhav eknownt hat
therecouldhavebeenmi sunderstandingwi t
hint
he
commi tt
eeduet oalackofcommuni cationbetweenthe
accountantandtheothercommi t
teemember s.

CASE2

Quest
ions:

1.Whatcoul
dbet
her
easonwhyEr
niei
snotv
erysuccessf
uli
nhi
scur
rent
posi
ti
on?
•Ernieisabr i
ghtmanwhomayhav ebeenanact i
vestudentl eaderinhis
generationbef orebecomi ngauni versit
yprofessor.Knowi nghis
background, heal readyknowshowt ohandleandmanagesi t
uat i
onsas
wellassol vepr oblems.Butast i
mepassesandhebecomesCEO, heis
havingdi f
ficult
yduet ohi snewor ganizati
on-newf aces, newcounci l
s,
newpaperwor kt ohandle-i
nshor t,anewenv ir
onmentf orhim, andI
beli
evet hisisoneoft hefactorsaf fecti
nghim.Heal sobel i
evest hatthe
organizati
on/ companyandt heuni versi
tyareoneandt hesame, sohe
mayhav eusedt hesamel eader shipst y
leasbef or
e.Heshoul dal ways
remembert hatashi senv ir
onmentchanges, heshouldal sochangei n
ordertoadaptt onewsi tuations.

Also,
erni
eneedsmoreknowledgetomanaget
heorgani
zati
onsheneeds
tobeagoodCEOandmanageabl eofhi
speopl
e.Tomaintai
nagood
l
eadershi
pandreachgoaloft
hefir
m.

2.WhatmustEr
niedo?

•I
ssuesi
nthecont
exthemustchangehi
sleader
shi
pst
yle
becausehei sinanewenv ironment.Hecan' tsolvesuch
dispar
ateissueswi tht hesamesol utions.Beingal eaderis
simil
artobeingaboatcapt ain.Theboatwi l
lsinkifyoudonot
completeyourt ask.Ify oudonotf ulf
il
lyourroleasal eaderin
yourorganizat
ion,youwi l
lfacemaj orchaos.Er ni
eisaCEO,
whichmeanshehast heaut hori
tyandpowert ocontrolandplan.

Furthermore,Erni
erequir
esmor eknowledgeinordert omanage
theorganizat
ionsherequiresi
nordertobeagoodCEOand
manageabl eforhi
speople.tomaintai
ngoodl eadershipand
achi
ev ethefi
rm'sgoals.ThegoalofaCEOi ssimplyt obe
consistenti
nwhatmostpeopl earen't
. 
Erni
eisaPr esident
meaninghehasthepowerandposi
ti
ontocontr
olandpl
ant
he
associ
ati
onasbestascoul
dreal
lybeexpect
ed.

CASE3

Quest
ions:

1.Doy
out
hinkaconf
li
cti
sal
readyexi
sti
ng?

•Yes, i
toccurredbetweentheempl oyees:theassi stantandt hedriver
,
whower earguingabouttherout ethedr i
verwoul dt akeandwer eunable
tor eachanagr eement.Thedispatcherknowst hef iveoft hem per sonal
ly
,
sot hedispatcher'
sfavori
tewillobviouslygoi nt
ot he" favorit
es."The
gener almanagermustei t
herreplaceandhi r eanewdi spat cheror
discipli
nehim andimposet heappr opriat
esanct i
onf orthedi spatcher'
s
wr ongdoing.

2.Whatshoul
dhav
ebeendonebyt
hedi
spat
cher
?Byt
hegener
al
manager?

•Ev eryweek,thedispatchermustdi vi
det her outesevenlyandassi gn
them toadi f
ferentdriv
eronar egularbasi s.Hemustnotf ocuson
prov i
dingeasyroutestohisfriends, orelset hecompl ainant
smayf inda
wayt or emovehimf rom hisposi t
ionordosomet hi
ngelsethatwi l
lbe
detrimentalt
ohi m.Thegener almanagermustnot i
fyorwarnt he
dispatcherabouthim.I fhecont i
nuest odoi t,t
hegener almanagermay
suspendhi mf orafewday sunt ilt
hedi spat cherreali
zesheisdoi ng
somet hingwrong.Ifhedoesi tagai nafterbei ngsuspended, thegener al
managerwi
llhav
eagoodr
easont
ofi
ret
hedi
sgr
unt
leddi
spat
cher
.

Asagener almanager ,Iwillgat herthem t odi scusst heircompl aint

sand
deviseaconcr et eroutet hatcanbeest ablishedwher ei tissaf eand
propertogo.Themostef f
ectivewayt oaccompl ishthisi stodemanda
histor
icalveri
ficationfort hedi spatchert oconf i
rm whet herthei ndi
v i
dual
i
samemberofaspeci fi
cbr other hood.Br otherhoodsshoul dbeav oided
becauset heywi llharmt heor gani zati
on' sreput ati
onwi thclientsand
fi
nancialbacker s.Itshoul dbedonebasedonmer i
trathert hanhav ing
"toppicks"receiv ehigherr at
ingsf r
om t hedi spatcherbecause" non-top
picks"woul dfeelskewed.Thedi spatchermayhav e"pref er
ences, "but
thesetypesoft opchoi cesshoul dnothav eani mpactonot herst af
f
member sandshoul dnotmaket hem feelunf ai
rlytreated.