HKS Rolando Santos

ROLANDO N. SANTOS JR.
PORTFOLIO
Sector : TOURISM
Qualification Title: HOUSEKEEPING NC II
Unit of Competency: PROVIDE VALET/BUTLER SERVICE
Module Title: PROVIDING VALET/BUTLER SERVICE

Plan
Training
Session
HOUSEKEEPING NC II
Developed by:
ROLANDO N. SANTOS Page 1 of 121
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Sample Data Gathering Instrument for Trainee’s
Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners
Language, Average grade in: Average grade in:

literacy and English Math
numeracy (LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79
Cultural and Ethnicity/culture:

language a. Tagalog
background
b. Ilocano
c. Others( please specify)_____________
Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. Female
Age Your age: 18
Physical ability 1. Disabilities(if any)_____________________
2. Existing Health Conditions (Existing illness
if any)
a. None
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b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Previous Certificates
experience with a. Housekeeping
the topic b. Food and Beverages
c. Bartending
Number of years as a competency trainer __2__
Previous List down trainings related to Housekeeping

learning ___________________________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
Special courses Other courses related to HOUSEKEEPING

NCII
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental

pictures of information given, so in order
for this kind of learner to retain
information, oral or written, presentations
of new information must contain diagrams
and drawings, preferably in color. The
visual learner can't concentrate with a lot
of activity around him and will focus better
and learn faster in a quiet study
environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
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with concentration issues.

c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then
review what has happened.
f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________
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FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YE NO
1. Participate in workplace communication

1.1Obtain and convey workplace information 
1.2Speak English at a basic operational level 
1.3 Participate in workplace meeting and discussion 
1.4 Complete relevant work related documents 
2. Work in team environment

2.1Describe and identify team role and responsibility in a 
team
2.2Describe work as a team member 
2.3Work effectively with colleagues 
2.4 Work in socially diverse environment 
3.Practice career professionalism

3.1integrated personal objectives with organizational goals 
3.2Set and meet work priorities 
3.3Maintain professional growth and development 
4.Practice occupational health and safety procedures
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BASIC COMPETENCIES
CAN I…? YE NO
4.1Evaluate hazard and risks 
4.2Control hazards and risks 
4.3Maintain occupational health and safety awareness 
4.4Perform basic first-aid procedures 
COMMON COMPETENCIES
CAN I…? YE NO
1. Develop and update industry knowledge

1.1 Seek information on the industry 
1.2 Update continuously relevant industry knowledge 
1.3 Develop and update local knowledge 
1.4 Promote products and services to customers 
2. Observe workplace hygiene procedures

2.1 Follow hygiene procedures 
2.2 Identify and prevent hygiene risk 
3. Perform computer operations

3.1Plan and prepare task to be undertaken 
3.2 Input data into a computer 
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COMMON COMPETENCIES
CAN I…? YE NO
3.3 Assess information using computer 
3.4 Produce/ output data using computer system 
3.5 Maintain computer system 
4.Perform workplace and safety practices

4.1Practice workplace procedures for health, safety and 
security practices
4.2Perform child protection duties relevant to the tourism 
industry
4.3Observe and monitor people 
4.4Deal with emergency situations 
4.5Maintain safe personal presentation standards 
4.6Maintain a safe and secure workplace 
5. Provide effective customer service

5.1 Greet customers 
5.2 Identify customer needs 
5.3 Deliver service to customer 
5.4 Handle queries through use of common business tools 

and technology
5.5 Handle complaints/conflict situations, evaluation and 
recommendations
CORE COMPETENCIES
CAN I…? YE NO
S
1.Providing housekeeping services to guest
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CORE COMPETENCIES
CAN I…? YE NO
S
1.1 Receive housekeeping requests 
1.2 Provide/Service housekeeping requests 
1.3 Provide advice to guest 
1.4 Liaise with other departments 
2. Clean and Prepare rooms for incoming guests

2.1 Set up equipment and trolleys 
2.2 Access rooms for servicing 
2.3 Make up beds 
2.4 Clean and clear rooms 
2.5 Clean and store trolleys and equipment 
3. Provide Valet/ Butler Service

3.1 Provide valet services to guests 
3.2 Display professional valet standards 
3.3 Care for guest property 
4. Laundry Linen and Guest Clothes

4.1 Collect laundry for laundering functions 
4.2 Perform laundering functions 
4.3 Process laundered item 
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CORE COMPETENCIES
CAN I…? YE NO
S
4.4 Return laundered item 
5. Clean public areas, facilities and equipment

5.1 Select and set up equipment and materials 
5.2 Apply cleaning technique 
5.3 Clean dry and wet areas 
5.4 Maintain and store cleaning equipment and 

chemicals
6. Deal with/ handle intoxicated guests
6.1 Determine the level of intoxication 
6.2 Apply appropriate procedures 
6.3 Comply with legislation 
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Evidences/Proof of Current Competencies
Current
Proof/Evidence Means of validating
competencies
Providing Employment Evaluate the authenticity
housekeeping certificate/ Training and validity of documents
services to guest certificate
Clean and
Prepare rooms
for incoming
guests demonstration Evaluate performance using
criteria checklist
Laundry Linen
and Guest
Clothes
Clean public
areas, facilities
and equipment
Deal with/
handle
intoxicated
guests
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Identifying Training Gaps
Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
1.1 Receive housekeeping 1.1 Receive
requests housekeeping
requests
1.2 Provide/Service 1.2
housekeeping requests Provide/Service
housekeeping
requests
1.3 Provide advice to guest 1.3 Provide advice
to guest
1.4 Liaise with other 1.4 Liaise with
departments other departments
2.1Set up equipment and 2.1Set up
trolleys equipment and
trolleys
2.2 Access rooms for 2.2 Access rooms
servicing for servicing
2.3 Make up beds 2.3 Make up beds
2.4 Clean and clear rooms 2.4 Clean and
clear rooms
2.5 Clean and store 2.5 Clean and
trolleys and equipment store trolleys and
equipment
3.Provide Valet/ Butler Service
3.1 Provide valet services 3.1 Provide valet
to guests services to
3.2 Display professional 3.2 Display
valet standards professional valet
standards
3.3 Care for guest property 3.3 Care for guest
property
4.Laundry Linen and Guest Clothes
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4.1 Collect laundry for 4.1 Collect
laundering functions laundry for
laundering
functions
4.2 Perform laundering 4.2 Perform
functions laundering
functions
4.3 Process laundered 4.3 Process
item laundered item
4.4 Return laundered item 4.4 Return
laundered item
5.Clean public areas, facilities and equipment
5.1 Select and set up 5.1 Select and set
equipment and materials up equipment and
materials
5.2 Apply cleaning 5.2 Apply cleaning
technique technique
5.3 Clean dry and wet 5.3 Clean dry and
areas wet areas
5.4 Maintain and store 5.4 Maintain and
cleaning equipment and store cleaning
chemicals equipment and
chemicals
6.Deal with/ handle intoxicated guests
6.1 Determine the level of 6.1 Determine the
intoxication level of
intoxication
6.2 Apply appropriate 6.2 Apply
procedures appropriate
procedures
6.3 Comply with 6.3 Comply with
legislation legislation
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Training Needs
Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
3.1 Provide valet services to 3.Providing Valet/ Butler
Service
3.2 Display professional valet standards
3.3 Care for guest property
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SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : Provide Valet/ Butler Service
Module Title : Providing Valet/ Butler Service
Learning Outcomes: 3.1 Provide valet services to guests

A. INTRODUCTION This unit of competency deals with the skills and knowledge required to provide valet/butler
services in a commercial accommodation establishment. This role would generally be undertaken by staff members
with sound organizational and interpersonal skills within limit of responsibility
B. LEARNING ACTIVITIES
LO 1: Provide valet services to guests
Learning Content Methods Presentation Practice Feedback Resources Time
1. Basic roles of Self-paced Read information Answer self- Check information 1hr.
valet service instruction sheet 3.1-1 “Basic check 3.1-1 answers sheet 3.1-1
within roles of valet using
Philippine service within answer key
hospitality Philippine 3.1-1
industry. hospitality
industry.
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2. Building guest View View power point Practice task Evaluate LCD 2hr
rapport through Presentation presentation 3.1-2 sheet 3.1-2 performance Projector
oral and written “Building guest “How to build using Laptop
communication rapport through guest rapport criteria Guest
oral and written through oral check list Uniform
communication” and written 3.1-2 Housekeeping
communication” request form
telephone
3. Procedures in Video Watch video LCD 3hrs
performing valet Presentation presentation: Projector
services: “procedures in laptop
a. Picking- up performing valet
laundry services”
b. Checking
laundry for
possible Demonstration Observe Actual Perform using Evaluate Laundry form
damages Demonstration on: task sheet 3.1- performance laundry
c. Sorting, Procedures in 3: : “How to using basket
endorsing and performing valet perform valet criteria labeler
delivery of services services” check list luggage carrier
laundry 3.1-3 sorting shelves
guest clothes
4. Procedures in Power point View power point Practice using Evaluate LCD 1hr
keeping laundry Presentation presentation 3.1-4 task sheet 3.1-4 performance Laptop
area clean in “Procedures in “How to keep using Projector
accordance with keeping laundry laundry area criteria Housekeeping
establishment area clean in clean in checklist checklist
standards. accordance with accordance with 3.1-4 Housekeeping
establishment establishment SOP
standards” standards.
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LO 2: Display professional standards
1. Organizational Self-paced Read information Answer self- Check Information 1hr
chart of the sheet 3.2-1 check 3.2- answers sheet 3.2-1
housekeeping “Organizational 1“Organizational using
department chart of the chart of the answer key
housekeeping housekeeping 3.2-1
department” department”
2. Prepare reports Watch View ppt- LCD 4hr
and Presentation presentation on Projector
endorsements of how to prepare laptop
valet service reports and
provider endorsements of
valet service
provider
Demonstration
perform using
Evaluate pen and paper
task sheet 3.2-
Observe Actual performance tags
2: “How to
Demonstration on: using housekeeping
prepare reports
Prepare reports criteria forms
and
and endorsements check list
endorsements of
of valet service 3.2-2
valet service
provider
provider ”
3. Procedure of Group Watch video LCD 3hr
sorting and discussion presentation: Projector
marking of using video “Procedure of laptop
laundry items. presentation sorting and
marking of laundry
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items.”
Demonstration perform using Laundry

Observe Actual task sheet 3.2- Evaluate basket
Demonstration on: 3: “How to sort performance Labeler
Procedure of and mark using sorting shelves
sorting and laundry items” criteria laundry
marking of laundry check list supplies
items 3.2-3 laundry items
laundry report
forms
4. Checking laundry Demonstration Observe Actual Return demo Evaluate washing 3hr
condition Demonstration on: using task sheet performance machine
Checking laundry 3.2-4 “how to using drying
condition check laundry criteria machine
condition” check list guest clothes
3.2-4
5. Delivery of Video View Video LCD 4hr
laundry and Presentation presentation on Projector
luggage to guest “how to deliver laptop
room. laundry and
luggage to guest
Demonstration Observe actual

Evaluate laundry
demonstration on Perform using
performance supplies
“Delivery of task sheet 3.2-5
using laundry items
laundry and “Delivery of
criteria laundry report
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luggage to guest” laundry and check list forms
luggage to guest 3.2-5 guest luggage
room”
LO 3. Care for guest property
1. Procedure in Video Watch video LCD 3hr
unpacking, Presentation presentation: Projector
storing and “Procedure in Laptop
packing of guest unpacking, storing
luggage in and packing of
accordance with guest luggage in
guest accordance with
instructions. guest
instructions.”
Demonstration Practice using Evaluate Luggage
Observe actual task sheet 3.3.1 performance Zip lock bags
demonstration on: “how to unpack, using Clothes
Procedure in and store guest criteria (clean/ dirty)
unpacking, storing luggage in check list Toiletries
and packing of accordance with 3.3-1 Shoes/slippers
guest luggage in guest Name tag
accordance with instructions. Mesh bag
guest instructions.
2. Procedure in Power Point Watch PPT LCD 4hr
pressing and Presentation presentation: Projector
presenting “Procedure in Laptop
guest’s clothes pressing and
ready for use. presenting guest’s
clothes ready for
use.”
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Evaluate
Demonstration Observe actual Perform using flat iron
performance
demonstration on: task sheet 3.1-3 steam pressers
using
Procedure in “ how to perform ironing board
criteria
pressing and pressing and guest clothes
checklist
presenting guest’s presenting laundry form
3.3-2
clothes ready for guest’s clothes
use. ready for use
3. Identify cleaning Power Point View power point- Answer self- Check LCD 1hr
materials and Presentation presentation: check 3.3-3 answers Projector
supplies Identify cleaning using Laptop
appropriate for materials and answer key Guest shoes
shoes based on supplies 3.3-3 Shoe polisher
material of shoes. appropriate for Cleaning
shoes based on agents
material of shoes. Clean rug
Shoe brush
4. Cleaning and Demonstration Observe actual Return demo Evaluate Different 3hr
preparing guest’s demonstration on: using task sheet performance colours of
shoes in Cleaning and 3.3-4 “how to using polish/wax
accordance with preparing guest’s clean and criteria Polishing
establishment shoes in prepare guest’s checklist brushes
standards accordance with shoes in 3.3-4 Polishing
establishment accordance with cloths
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standards establishment Cleaning
standards” brushes
Cleaning cloth
Shoe horn
Shoes
Shoetrees
Gloves
Good morning
towel/
newspaper
5. Basic darning Video Watch video LCD 3hr

and mending for Presentation presentation: Projector
clothing and “Basic darning and Laptop
linen and repair mending for
of other clothing and linen
accessories. and repair of other
accessories”
Perform task Evaluate
sheet 3.3-5 performance needles and
Demonstration Observe actual “how to darn using threads
demonstration on: and mend for criteria linen
Basic darning and clothing and checklist guest clothes
mending for linen and repair 3.3-5
clothing and linen of other
and repair of other accessories
accessories.
6. Protocols for Self-paced Read information Answer self- Check Information
ensuring instruction sheet 3.3-6 check 3.3-6 answers sheet 3.3-6
optimum privacy “Protocols for using
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and ensuring optimum answer key
confidentiality for privacy and 3.3-6
all guests. confidentiality for
all guests.”
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
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COMPETENCY-
BASED
LEARNING
MATERIAL
COMPETENCY-BASED LEARNING MATERIALS
Sector : TOURISM
Qualification Title: HOUSEKEEPING NC II
Unit of Competency: PROVIDE VALET/BUTLER SERVICE
Module Title: PROVIDING VALET/BUTLER SERVICE
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HOUSEKEEPING NC II
List of Competencies
No. Unit of Module Title

Code
Competency
Provide Providing
housekeeping housekeeping TRS5123111
1.
services to services to
guests guests
Clean and Cleaning and

prepare preparing
TRS5123112
2. rooms for rooms for
incoming incoming
guests guests
Provide Providing
TRS5123113
3. valet/butler valet/butler
service service
Laundry linen Laundering

TRS5123114
4. and guest linen and
clothes guest clothes
Clean public Cleaning

areas, public areas, TRS5123115
5.
facilities and facilities and
equipment equipment
Deal Dealing
with/Handle with/Handle TRS5123122
6.
intoxicated intoxicated
guests guests
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MODULE CONTENT
UNIT OF COMPETENCY: PROVIDE VALET/BUTLER SERVICE
MODULE TITLE: PROVIDING VALET/BUTLER SERVICE
MODULE DESCRIPTOR:
This unit of competency deals with the skills and knowledge required to
provide valet/butler services in a commercial accommodation
establishment. This role would generally be undertaken by staff members
with sound organizational and interpersonal skills within limit of
responsibility.
NOMINAL DURATION: 66hrs
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Provide valet services to guests
2. Display professional standards
3. Care for guest property
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LEARNING OUTCOME NO. 1
Provide valet services to guests
Contents:
1. Basic roles of valet service within Philippine hospitality industry.

2. Building guest rapport through oral and written communication
3. Procedures in performing valet services:
a. Picking- up laundry
b. Checking laundry for possible damages
c. Sorting, endorsing and delivery of laundry
4. Procedures in keeping laundry area clean in accordance with
establishment standards
Assessment Criteria
1. Role of valet is defined in accordance with enterprise policy

2. Valet services are prepared to be delivered
3. Valet services is delivered within limit of responsibility
4. Valet services is recorded
Conditions
The participants will have access to:
1. Tools
2. Equipment
3. Materials and supplies
Assessment Method:
1. Observation
2. Interview
3. Written examination
4. Demonstration of practical skills
5. Third party report
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Learning Experiences
Learning Outcome 1
Provide valet services to guests
Learning Activities Special Instructions

Read information sheet 3.1-1 “Basic If you didn’t answer some of the
roles of valet service within questions. You need to read again
Philippine hospitality industry” information sheet for further
Answer self- check 3.1-1 understanding.
Check answers using answer key Answer again self-check 3.1-1

3.1-1 Check answer using answer key
View power point presentation 3.1-2 3.1-1
“Building guest rapport through oral
and written communication”
If you didn’t follow the step by step
Practice task sheet 3.1-2 “How to procedures then you need to
build guest rapport through oral and practice task sheet 3.1-2
written communication”
Watch video presentation:
“procedures in performing valet
services” You need to watch again the video
in procedures in performing valet
Observe Actual Demonstration on: services,
Procedures in performing valet
services
Perform using task sheet 3.1-3: :
“How to perform valet services” If you didn’t follow the step by step
procedures then you need to
Evaluate performance using criteria practice task sheet 3.1-3
check list 3.1-3
View power point presentation 3.1-
4
“Procedures in keeping laundry area If you didn’t follow the step by step
clean in accordance with procedures then you need to
establishment standards” practice task sheet 3.1-4
Practice using task sheet 3.1-4
“How to keep laundry area clean in
accordance with establishment
standards.
Evaluate performance using criteria
checklist 3.1.4
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Information Sheet 3.1-1
“Basic roles of valet service within Philippine hospitality industry”
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Explain the valet service and it’s important.
2. Understand the duties and responsibilities of a valet.
Introduction:
This unit applies to all establishments where specialist valet or butler
services are conducted. This Section identifies the tasks a valet undertakes.
The job of the valet
A valet, sometimes also known as a 'butler', is employed by a hotel to

provide a personalized and specialist service to guests for the duration of
their stay. They add a degree of service, class and style many people
associate with indulgence and opulence. Valet services are not common.
Certainly not all establishments provide valet service and the position may
not exist in some countries. Many hotels will only supply a “valet parking‟
service. However international guests may have very high levels of
expectation in relation to the service provided by valets, especially American
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and Japanese guests. Many expect the same level of service provided by
other up-market hotels around the world.
The many roles of a valet
Many regard the valet as providing a combination of roles each with its own
demanding level of personalized and individualized services.
The various roles include:
Housekeeper – performing a range

of services normally provided by
room attendants in other rooms
Confidant – being a trusted person

whom the guest can confide in
when they need to talk or share an
idea, experience or opinion
Guide – informing the guest of

what is available both within and
outside the venue, when it is
available, how to get there and
how to obtain entry, tickets,
preferential treatment
Concierge – while all valets work together

with the concierge in a venue, many valets often take the role of concierge
for the guests they are looking after
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Organizer – organizing activities including reservations, tickets to shows,
entry to events, meetings with people, daily schedules, on behalf of and
under the direction of the guest
Supervisor – overseeing the work

of other people (venue employees
and outside workers) who provide
products and service to the guest
Guest relations – ensuring the guest has a pleasant stay in the venue,
ensuring their expectations are met and dealing with any problems that
arise during the stay.
It is true that a valet may be all

these and more. Exactly what a
valet is or the services they
provide, depends greatly on the
needs of the individual guest.
There is a special relationship
between the valet and the concierge, especially the nature of the working
relationship between them that demands instant responses to guest needs,
quick supply of information, and general professional support.
The valet must be able to respond immediately and appropriately to the

needs of individual guests who may all have widely diverse demands. It is
definitely a challenging position but, without doubt, an extremely rewarding
one.
The role of valet would generally be undertaken by experienced staff

members or other people with sound organizational and interpersonal skills.
Depending on the organizational structure of the venue, “valet” may be

located in Housekeeping, Front Office or another appropriate department
such as Finance or Sales and Marketing.
The valet is always:
A front-of-house member of staff – they are not ‘back of house’ staff who
work ‘behind the scenes’
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A guest contact staff member – as opposed to a manager or administration
officer
A service provider – while they perform some liaison and supervision duties
their primary role is one of service provision.
The main duties of a valet
The main duties of a valet refer to the services they provide to their guests.
The Position Description for “valet” at your venue will provide a good starting
point regarding what they are expected to do.
The nature and extent of these services will vary between guests with some
guests demanding constant attention and others requiring little in the way
of valet service.
Services can include, but are not limited

to:
 Professionally and confidentially
communicating – with the guest and
on behalf of the guest
 Unpacking and storing guest luggage
 Preparing guest clothes and footwear
– ready for use
 Light pressing of garments – as
required or requested
 Packing guest luggage – for their
departure
 Cleaning and polishing shoes – as
required or requested
 Repairing, or organizing the repair
of, clothes and other guest
belongings
 Providing assistance in relation to
organization of guest needs and
requests including wake up calls,
newspaper, coffee and tea
 Monitoring the provision of establishment services to the guest – both
in-room and throughout the venue.
This may include:
Arranging and supervising the provision of room service for meals,
snacks, parties and drinks
Organization and implementation of functions for the guest in their
room or in a function room at the venue
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 Recording services that have been delivered – for quality control and
accounting procedures
 Preparing room before guest arrives – by providing various items such
as fruit bowls, complimentary gifts, bathrobes, chocolates or flowers
 Looking after guest laundry and dry cleaning needs – on an ongoing
basis for the duration of their stay
 Organizing and processing secretarial
duties upon request – such as messages,
faxes, packages, translation, postage, and use
of the business facilities at the property
 Arranging restaurant bookings, car
hire, tours, specified purchases of gifts or
other items
 Organizing activities to meet guest
needs – such as arranging special functions in
the venue, booking local excursions and
tours, and making reservations for the
theatre, shows, dining and special events
 Provision of local advice (the “concierge‟ function) including:
 Recommendations for dining and shopping
 Suggestions for transport and sight-seeing
 Options for tourism and leisure activities
 Acquisition of personal services
 Making, altering or confirming travel arrangements.
Prior to guest arrival the valet must:
 Investigate background information and knowledge about guest
preferences and previous history with the establishment
 Take action to ensure promises made to the guest are met when the
guest arrives.
On guest departure the valet must:
 Record and process guest charges and accounts – for billing and
payment
 Assist in the maintenance of guest history file – to provide relevant
and up-to-date information about the guest/VIP
 De-brief with management – to identify lessons learned, determine
changes needing to be made to SOPs and whether or not
management needs to contact the guest to make an apology.
HOUSEKEEPING NC II
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HOUSEKEEPING NC II
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Self- Check 3.1-1
TEST I
Direction: Write T if the statement is true and F if the statement is
false. Write your answer on the space provided before the number.
________1. The valet must not be able to respond immediately and

appropriately to the needs of individual guests who may all have widely
diverse demands.
________2. A valet, sometimes also known as a 'butler', is employed by a

hotel to provide a personalized and specialist service to guests for the
duration of their stay.
________3. Valet services are common in all hotels.
________4. Valet may be located in Housekeeping, Front Office or another

appropriate department such as Finance or Sales and Marketing.
________5. valet organize activities including reservations, tickets to shows,

entry to events, meeting with people, daily schedules, on behalf of and under
the direction of the guest.
________6. Valet service add a degree of service, class and style many people
associate with indulgence and opulence.
________7. Valet is not a service provider, their primary role is to record and
process guest charges and accounts.
________8. Valet or butler can recommend and suggest dining, shopping and
leisure activities to guest.
________9. Valet is always back of the house who work behind the scenes.
________10. Valet can also work together with the concierge.
________11. The role of valet would generally be undertaken by

unexperienced staff members or other people with sound organizational and
interpersonal skills.
________12. The service that provides by a valet are packing guest luggage,
cleaning and polishing shoes and light pressing of garments.
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________13. There is a special relationship between the valet and the
maintenance department, especially the nature of the working relationship
between them that demands instant responses to guest needs, quick supply
of information, and general professional support.
________14. Valet maintain good relationship with guest to ensure that the
guest has a pleasant stay in the hotel and meet guest expectation and
satisfaction.
________15. One of the role of valet is to be a trusted person whom the guest
can confide in when they need to talk or share an idea, experience or
opinion
TEST II
Direction: the questions below are valet job description, find valet role
inside the box and write the correct letter on the space provided before
the number.
a. Housekeeping e. organizer
b. Confidant f. supervisor
c. Guide g. guest relations
d. concierge
____1. Ensuring the guest has a pleasant stay in the venue, ensuring their
expectations are met and dealing with any problems that arise during the
stay.
____2. Organizing activities including reservations, tickets to shows, entry to

events, meetings with people, daily schedules, on behalf of and under the
direction of the guest
____3. Informing the guest of what is available both within and outside the
venue, when it is available, how to get there and how to obtain entry,
tickets, preferential treatment
____4. Performing a range of services normally provided by room attendants

in other rooms
____5. Being a trusted person whom the guest can confide in when they
need to talk or share an idea, experience or opinion
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TEST III
Direction: list down or enumerate what are asked for each of the
following.
Give at least 10 services of valet.

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Concierge functions.
1.
2.
3.
4.
On guest departure the valet must.

1.
2.
3.
Prior to guest arrival the valet must.

1.
2.
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ANSWER KEY 3.1-1
Test I
1. FALSE
2. TRUE
3. FALSE
4. TRUE
5. TRUE
6. TRUE
7. FALSE
8. TRUE
9. FALSE
10. TRUE
11. FALSE
12. TRUE
13. FALSE
14. TRUE
15. TRUE
Test II
1. G
2. E
3. C
4. A
5. B
Test III
1. Professionally and confidentially communicating
2. Unpacking and storing guest luggage
3. Preparing guest clothes and footwear
4. Light pressing of garments
5. Packing guest luggage
6. Cleaning and polishing shoes
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7. Repairing, or organizing the repair of, clothes and other guest belongings
8. Providing assistance in relation to organization of guest needs
9. Monitoring the provision of establishment services to the guest
10. Recording services that have been delivered
11. Preparing room before guest arrives
12. Looking after guest laundry and dry cleaning needs
13. Organizing and processing secretarial duties upon request
14. Arranging restaurant bookings, car hire, tours, specified purchases of

gifts or other items
15. Organizing activities to meet guest needs
1. Recommendations for dining and shopping
2. Suggestions for transport and sight-seeing
3. Options for tourism and leisure activities
4. Acquisition of personal services
1. Record and process guest charges and accounts
2. Assist in the maintenance of guest history file
3. De-brief with management
1. Investigate background information and knowledge about guest

preferences and previous history with the establishment
2. Take action to ensure promises made to the guest are met when the
guest arrives.
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TASK SHEET 3.1-2
Title: Building guest rapport through oral and written communication
Performance Objective:
Follow and demonstrate the procedures in welcoming guest and receiving
phone call to learn and understand the correct procedure in establishing
good rapport with the guest.
Supplies/Materials :UNIFORM
PEN AND PAPER
HOUSEKEEPING REQUEST FORM
Equipment : LCD, LAPTOP. PROJECTOR, TELEPHONE
Steps/Procedure:
Welcome incoming guest
The guest and the valet runner meet at the lobby or outside the
guestroom.
1. Must greet the guest warmly and with a smile
(Narration : Describe the personality and posture of a Valet Runner )
2. Use the name of the guest when talking to him/her
3. Personally take care of the guest's needs
4. Open the door for the guest
5. Make suggestions to help the guest enjoy his stay.
6. Offer additional help
7. Bid the guest goodbye
Receiving a Telephone Call
The human factor in all types of communication and customer service
makes the difference. Customers need to feel taken care of. Good
customer service begins here. In customer service, the telephone is
important. The difference between a positive and negative experience
with a phone call is you.
1. Telephone ringing
2. Answer the phone on or before the third ring
3. Make the standard greetings with a smile
a. Identify your department then identify yourself.
b. Adding phrases such as “good morning”, “how may I help
you”
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4. Have a pencil and a paper ready
5. Listen attentively, focus your attention on the caller
6. Write down immediately the caller’s name and room number,
time of request, special request and/or instruction.
7. Answer the inquiries of the guest
8. Repeat all details such as the name and room number, special
request and/or instruction of the guest.
9. Bid the guest goodbye with some pleasantry
10. Put down the telephone upon hearing the click from the
other end.
Assessment Method: demonstration/ oral interview
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Performance Criteria Checklist 3.1-2
CRITERIA
YES NO
Did you….
1. Follow the correct procedures in welcoming guest
2. Learn the correct procedures in establishing good rapport
with the guest
3. Follow the good personality and right posture of a valet
runner
4. Make the standard greetings with the guest
5. Understand the importance of having a good
communication with the guest
6. Use the name of the guest when talking to him/her
7. Open the door for the guest
8. Follow the correct procedures in receiving phone call
9. Understand the set of rules involved in answering the
telephone
10. Demonstrate actual procedure in answering the
phone
11. Listen attentively, focus your attention on the caller
12. Answer the phone on or before the third ring
13. Write down immediately the caller’s name and room
number, time of request, special request and/or
instruction.
14. Answer the inquiries of the guest
15. Repeat all details such as the name and room
number, special request and/or instruction of the guest.
16. Bid the guest goodbye with some pleasantry
17. Put down the telephone upon hearing the click
from the other end.
18. Make suggestions or offer additional help to the
guest
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TASK SHEET 3.1-3
Title: Procedures in performing valet services
 Picking-up laundry
 Checking laundry for damages
 Sorting, endorsing and delivery of laundry
Explain and perform the appropriate and correct procedures in
handling laundry items and understand the duties and
Responsibilities of a valet runner in collecting laundry items.
Supplies/Materials : Laundry form
laundry basket
labeler
luggage carrier
sorting shelves
guest clothes
Equipment : LCD
Projector
Laptop
Steps/Procedure:
1. Fill in the laundry list found inside the cabinet
a. Name and room number of the guest
b. Type of service to be done on the item
c. Number of items
d. Type of items
e. Special instruction/s of the guest
2. Ask the guest to sign the laundry list for confirmation
3. Ask the guest if they still need further assistance
5. Take the guest's items to the laundry's receiving area.
6. Sort the items according to:
a. Number of items to be laundered
b. Types of fabric
c. Washing procedure needed by the fabric
d. Stain
e. Colors
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f. Sizes, etc.,
7. Ensure that the correct laundry documentation is filled out
a. Guest details are recorded (date, room number, guest name, time)
b. Numbers of items correspond with the laundry list,
c. And note any discrepancies, damage or stains.
8. Endorse the laundry item to the right laundry personnel involved in
performing the tasks
9. Report any discrepancies to your supervisor, e.g. shortage of items to
documentation, damaged items, guest's special requests.
10. Collect guest's clothes from the laundry
11. Deliver guest's clothes
12. Knock on the guestroom door and announce, “Valet Service”
13. Enter the room discreetly
14. Greet the guest and let the guest know your purpose
15. Ask the guest were you can place the laundered items
16. Ask the guest to sign the delivery form
17. Ask the guest if they still need assistance
19. Close the guestroom door carefully
Assessment Method: demonstration/oral interview
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CRITERIA
YES NO
Did you….
1. Perform the correct procedure in handling
laundry items
2. Understand the duties and responsibilities of a
valet runner in collecting laundry items
3. Record the guest details
4. Fill the laundry list found inside the cabinet.
5. Ask the guest to sign the laundry list for
confirmation
6. Ask the guest if they need further assistance.
8. Take the guest's items to the laundry's receiving
area.
9. Sort the linen accordingly.
10. Ensure that the correct laundry documents
is filled out.
11. Endorse laundry item to the right laundry
personnel involved in performing the tasks.
12. Report and note any discrepancies damage
or stains.
13. Collect guest's clothes from the laundry
14. Deliver guest's clothes
15. Knock on the guestroom door and
announce, “Valet Service”
16. Enter the room discreetly
17. Greet the guest and let the guest know
your purpose
18. Ask the guest were you can place the
laundered items
19. Ask the guest to sign the delivery form
21. Ask the guest if they still need further
assistance
22. Close the guestroom door carefully
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TASK SHEET 3.1-4
Title: Procedures in keeping laundry area clean in accordance with
establishment standards
Follow and demonstrate the procedure in keeping laundry area clean , to
maintain the area clean in accordance with establishment standards.
Supplies/Materials :
 Laundry basket
 Step stool
 An empty basket or bin to hold items that don’t belong in
the room
 Microfiber Cloths (these will bring up dirt and hold on to
dust much better than standard cloths)
 All-purpose spray
 Dish soap
 Soft scrub brush
Equipment: vacuum cleaner, laundry hamper
Steps/Procedure:
1. Gather and organize all supplies in cleaning laundry area
2. Sort through all laundry items. Fold and place clean clothes in
the laundry basket (to be put away later) and place dirty items
into the laundry hamper.
3. Using a dust cloth or vacuum attachment, remove any cobwebs
from the corners of the room. Dust and wipe down any light
fixtures.
4. Using a microfiber cloth and an all-purpose cleaner, wipe down
any cupboard doors, shelving and countertops, as well as the
outside of the washer and dryer (including knobs and buttons).
Check the walls to see if there are any splatters from detergent
or other marks that require cleaning. As you move through the
room, clean from top to bottom and left to right to minimize
your cleaning time.
5. Fill the sink with water and some dish soap. Remove any
remaining lint from the dryer lint trap (you should get in the
habit of doing this after every load) and wash the trap in the
sink using a soft scrub brush or toothbrush. Using the narrow
attachment on your vacuum, vacuum up any lint or debris that
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may have gone down the vent where the lint trap goes. Dry and
replace the lint trap.
6. Run a slightly damp microfiber cloth along the baseboards to
pick up any dust and dirt.
7. Sweep or vacuum the floor.
Assessment Method: demonstration
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CRITERIA
YES NO
Did you….
1. Follow the standard procedures in keeping
laundry area clean.
2. Gather and organize all supplies in cleaning
laundry area.
3. Dust and wipe fixtures and remove cobwebs.
4. Learn the importance of maintaining laundry
area clean.
5. Fold and place clean cloth in laundry basket.
6. Check the walls and ceiling if there are splatter
from detergent or dust.
7. Remove any maintaining lint from dryer lint trap
and clean the washing machine.
8. Sweep and vacuum the floor.
9. Wash the trap in the sink using a soft scrub
brush or toothbrush.
10. Run a slightly damp microfiber cloth along
the baseboards to pick up any dust and dirt.
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Evidence Plan
Competency PROVIDE VALET/ BUTLER SERVICES

standard:
Unit of PROVIDING VALET/ BUTLER SERVICES
competency:
Ways in which evidence will be collected:
[tick the column]
Third party Report

Demonstration &
Observation &
Questioning
Questioning
Portfolio
Written
The evidence must show that the trainee…
 Demonstrated ability to explain the current
role of valet service within the hospitality 
industry
 Demonstrated ability to care for guest 

property
 Demonstrated exemplary personal 

presentation and communication standards
 Valet service and its current role in the

hospitality industry*
 Oral and written communication on building 
 
guest rapport*
 Oral & written communication skills* 
 Interaction with others to demonstrate

appropriate interpersonal skills and ability to
organize services*
NOTE: *Critical aspects of competency
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TABLE OF SPECIFICATION
Objectives/Content Synthe # of items/

Knowledge Comprehension Application
area/Topics sis % of test
Provide valet
3 3 3 3 34%
services to guests
Display
professional valet 3 3 3 3 34%
standards
Care for guest

3 3 3 2 32%
property
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Performance Test
Specific Instruction for the Candidate
Qualification HOUSEKEEPING NC II
Unit of Competency PROVIDE BUTLER/VALET

SERVICE
General Instruction:
You need to perform valet servicing such as shoe polishing and

packing of guest clothes.
Specific Instruction:
Demonstrate proper welcoming of guests.
Perform polishing of guest shoes
Perform packing of guest clothes
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QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response
Extension/Reflection Questions Yes No
1. What are the role of valet/butler?  
2. Discuss the proper procedures in handling laundry items.  
3. Ensuring the guest has a pleasant stay in the venue.  
4. Organizing activities including reservations, tickets to shows,
entry to events.  
5. Informing the guest of what is available both within and  

outside the venue
6. Performing a range of services normally provided by room  
attendants in other rooms
7. Valet maintain good relationship with guest  
8. The service that provides by a valet are packing guest  
luggage
9. Valet can also work together with the concierge.  
10. Valet service add a degree of service  
11. Valet services are common in all hotels.  
The candidate’s underpinning  Satisfactory  Not
knowledge was: Satisfactory
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Templates for Inventory of Training Resources
Resources for presenting instruction
 Print Resources As per TR As per Remarks
Inventory
CBLM 5 5
BOOKS 10 10
 Non Print Resources As per TR As per Remarks

Inventory
CD 25 25
USB/FLASH DRIVE 25 25
Resources for Skills practice of Competency #1

______________________________
 Supplies and Materials As per TR As per Remark
Inventory s
Shoe polish 25 25
 Tools As per TR As per Remark

Inventory s
Sorting Baskets/ Laundry Baskets 5 pcs. 5
Variety of linen and clothing items 5 for each 5
and fabrics items
Gloves 25 pcs. 25
 Equipment As per TR As per Remark
Inventory s
Trolley 1 pc 1
Drying cleaning machine 1 unit 1
Washers 1 unit 1
Dryer 1 unit 1
Steam pressers 1 pc. 1
Ironing Board 1 pc. 1
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Maintain
Training
Facilities
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Page 33 of 121
SUPPORT
PRACTICAL SERVICE AREA
WORK AREA
SHOP LAYOUT
E-LEARNING
CIRCULATION LABORATORY
ROLANDO N. SANTOS
AREA
DISTANCE
TOOL ROOM LEARNING AREA
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LEARNING
RESOURCE AREA
HOUSEKEEPING NC II
INSTITUTIONAL
PORTFOLIO
ASSESSMENT TRAINER’S
RESOURCE CONTEXTUAL
AREA LEARNING AREA
AREA
HOUSEKEEPING SCHEDULE
Qualification HOUSEKEEPING NCII
Area/Section Laundry Area
In-Charge Rolando N. Santos
Schedule for the 1st Semester, 2015
Responsible Every Every
ACTIVITIES
Person Daily other Weekly 15th Monthl Remark
Day Day y s
1. Keep Trainees X
products in
original
containers,
with labels
intact.
2. Clean and Trainees x

check
equipment
from dust;
dry, secured
and stable.
3. Clean and Trainees X
arrange
trolleys and
sorting
shelves
according to
floor
plan/lay-out;
check
stability.
4. Clean and Trainees X
check floor,
walls,
windows,
ceilings;
graffiti/dust
/rust,
cobwebs and
outdated/un
necessary
objects/item
s,
obstructions,
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any used
materials/sc
raps( slugs,
stubs) spilled
liquid, open
cracks (floor)
5. Clean, Trainees X
inspect
faucet (check
for leaks),
check
drainage is
OK
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EQUIPMENT MAINTENANCE SCHEDULE
EQUIPMENT TYPE Washing Machine
EQUIPMENT CODE W201
LOCATION Practical Work Area
Schedule for the Month of October 2016

ACTIVITIES MANPOWER
Daily Every Weekly Every Monthly Remarks
Other 15th
Day Day
1. Examine Trainees x Every

the cord if time of
there’s any using
open wires
and be sure
it is always
plug into
standard
electrical
outlet.
2. Clean Trainees x Activity

the AC drive is done
box before
and after
using the
unit
3. Check Trainees x Activity

V-belts for is done
uneven wear before
and frayed and after
edges using the
unit
4. Verify Trainees x Activity

that V-belts is done
are properly before
aligned by and after
checking using the
pulley unit
alignment
5. Remove Trainees x Activity

back panel is done
and check before
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overflow and after
hose and using the
drain hose unit
for leaks
6. Clean Trainees x Activity

inlet hose is done
filter screen before
and after
using the
unit
7. Check x
the supply
dispenser
hoses for
leaks.
8. Use x
compressed
air to clean
lint from
motor.
9. Clean x
interior of
machine,
both basket
and shell,
by wiping
with a
water-
soaked
sponge or
cloth
10. Use x
compressed
air to ensure
that all
electrical
components
are free of
moisture
and dust.
11. Verify x
that
insulation is
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intact on all
external
wires and
that all
connections
are secure
12. Check x
the bearing
housing's
mounting
bolts
13. Check x
the shock
absorber's
mounting
bolts
Special Instructions:
Trainer: Rolando N. Santos
HOUSEKEEPING INSPECTION CHECKLIST

Qualification HOUSEKEEPING NCII
Area/Section Practical Work Area
YES NO INSPECTION ITEMS
X 1. Did you keep products in original containers, with labels

intact?
X 2. Did you clean and check equipment from dust; dry, secured
and stable.
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X 3. Did you clean and arrange trolleys and sorting shelves
according to floor plan/lay-out; check stability.
X 4. Did you clean and check floor, walls, windows, ceilings;

graffiti/dust/rust, cobwebs and outdated/unnecessary
objects/items, obstructions, any used
materials/scraps( slugs, stubs) spilled liquid, open cracks
(floor)
X 5. Clean, inspect faucet (check for leaks), check drainage is
OK
X 6. Did you clean and check wash area;
 Walls/ floors-free from oils, molds, broken tiles,gums stains or
graffiti
 Drainage system is functiona
 Water system functional; no dripping faucets or leaking pipes
 Free from unnecessary objects (mops, rags)
7. Did you clean and maintain work shop surroundings by
X
sweeping/ removing fallen leaves branches, debris and
other refuse, impounded water, clearing pathways of
obstructions.
X 8. Did you disposed properly waste materials (follow waste

segregation system)
EQUIPMENT MAINTENANCE INSPECTION CHECKLIST
Equipment Type : 2-Slice Toaster

Property Code/Number :MGD101
Location : Practical Work Area
Trainer-In-Charge : Rolando N. Santos
YES NO INSPECTION ITEMS
X 1. Did you examined the cord if there’s any open wires and
be sure it is always plug into standard electrical outlet.
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X 2. Did you checked and clean the AC drive box.
X 3. Check V-belts for uneven wear and frayed edges
X 4. Verify that V-belts are properly aligned by checking

pulley alignment.
X 5. Remove back panel and check overflow hose and drain

hose for leaks.
X 6. Clean inlet hose filter screen
X
7. Check the supply dispenser hoses for leaks.
X
8. Use compressed air to clean lint from motor.
X
9. Clean interior of machine, both basket and shell, by
wiping with a water-soaked sponge or cloth
X
10. Use compressed air to ensure that all electrical
components are free of moisture and dust
X
11. Verify that insulation is intact on all external wires and
that all connections are secure
X
12. Check the bearing housing's mounting bolts
X
13. Check the shock absorber's mounting bolts
Remarks:
Inspected by: Trainer: Rolando N. Santos Date: October

2015
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HOUSEKEEPING NC II
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TAG-OUT INDEX CARD
LOG DATE TYPE DESCRIPTION
SERIAL ISSUED (Danger/Caution) (System Components, Test
Reference, etc.
2016- January Danger/
001 2016 Grounded handle Panasonic Steam Iron
(for repair)
BREAKDOWN / REPAIR REPORT
Property ID Number SI001
Property Name Steam Iron
Location Practical Work Area
Findings Recommendation
Grounded handle For repair
Inspected by: Rolando N. Santos Reported to: Redentor Pascual
Date: July 6, 2016 Date: July 7, 2016
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Subsequent Action Taken: Recommendation: For repair
Immediate inspections of
defective items
By Technician Reported to: Mrs. Laarnie Santos
Redentor Pascual
Date:07-06, 2016 Date: 07-07,2016
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WORK REQUEST
Unit No.
Description: Steam Flat Iron
MGD101
Observation/s: Date Reported:
Grounded Handle 07-06-2016

Activity: Reported by:
Replacement of power cord. Rolando N. Santos
Date completed:
07-20-2016
Signature:
Spare parts used:

Power cord
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WASTE SEGREGATION LIST
Qualification HOUSEKEEPING NCIINC II
Area/Section Practical Work Area
General/ Accumulated Wastes Waste Segregation Method
Recycle Compose Dispose
1.Empty Bottles x
2. Used papers x
3. Used Bulbs x
4. Broken glass x
5. Old decor x
6. Old linens x
7. Old Tables with discoloration x

of paints
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Waste Management Plan
Separating, reducing, reusing, recycling and composting are good options for
managing school waste. As a board of trustees, you have to find ways to get rid of
school waste with the least negative effects on the environment. Incinerating and
building waste pits on the school grounds can only be done by schools with no
other options.
1. Separate waste
Separating waste is the first step in managing your school’s rubbish. Set up bins
for the different kinds of waste, and make sure the right bins are used. You should
have clearly labelled bins for glass, paper, plastic, cans and for organic waste.
2. Reduce waste
Avoid sending waste to a landfill. Landfills cause environmental problems, such as
unpleasant smells and contaminants and toxins leeching into water and the air.
Educate staff and students about using other ways of disposing of waste, such as
recycling, reusing and composting.
3. Reuse waste
Think about reusing waste around the school and the school community, including:
 taking lost property to your local opportunity shop
 using plastic bags as bin liners or as packaging (instead of bubble wrap)
 having students make recycled paper and use shredded paper as bedding for
pets.
4. Recycle waste
Contact your local council to find out what can be recycled in your area. Generally,
you can recycle:
 glass
 paper and cardboard
 cans
 plastic.
Make sure recycle bins are used correctly and that the items are clean when they go
in the bin.
For recycling to work, educating students and staff is essential. Some local councils
help schools to set up recycling programs and educate their staff and students.
5. Compost organic waste
HOUSEKEEPING NC II
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Separate organic waste, like food scraps, plants, paper and lawn clippings, from
other rubbish.
Use organic waste for composting and teach students about how it works. You can
use the compost on the school gardens, saving on the cost of fertiliser and other
chemicals. You could set up worm farms, which can be used to teach parts of the
curriculum.
Search online for tips about composting. If composting is not possible:
 ask students and teachers to take organic waste home
 find out if local farmers want organic waste
 keep hens at school and feed them the waste
 have the organic waste composted at the local landfill – it’s generally cheaper
to drop organic waste at a landfill than other rubbish.
6. Burning waste
Very few schools still use incinerators. They are usually only at remote schools
without easy access to other waste disposal facilities. Incinerators put
contaminants into the air and can be a health hazard.
Using an incinerator
If you still have an incinerator and the resource consent to use it:
 burn only appropriate materials, for example, don’t burn plastic (the rules for
what’s appropriate are different between areas)
 make sure the incinerator is working efficiently
 make sure the incinerator is maintained and regularly cleaned.
7. Landfills, offal holes or waste pits at school

Burying waste on the school grounds will almost certainly require resource consent.
If you’re thinking of burying rubbish, contact your local council first.
Use a landfill or waste pit only as a last resort. They can:
 contaminate groundwater
 attract pests and be a health hazard
 create unpleasant smells and dust
 take up space and must be continuously maintained
 be very expensive to build and maintain.
HOUSEKEEPING NC II
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EQUIPMENT PURCHASE REQUEST FORM
Date: August 8, 2016

Name : Rolando N. Santos
Purpose of Request : Replenishment of broken equipment
Please order the following items:
Qty Unit Model Description Unit cost Amount
1 unit Flat Iron Imarflex IRS-340S Steam Flat Iron P550 P550
Date Required: 09-10-16 Total Cost: P550
I certify that the supplies requisition above are necessary and will be used for purpose stated.
Requested by: Approved by:
Rolando N. Santos Mrs. Maricris A. Bautista

Head Purchasing Officer
HOUSEKEEPING NC II
Developed by:
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SALVAGE REPORT
AREA/ SECTION
Practical Work Area
IN-CHARGE
Rolando N. Santos
FACILITY TYPE PART ID RECOMMENDATION
Trolley T105 Store as Back up for other area.
HOUSEKEEPING NC II
Developed by:
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EQUIPMENT RECORD
No. Location Equipment Qty Title Description Purchase Drawing

No. Order No. Ref.
1 Practical Work VC105 1 Vacuum Lotus Wet/Dry 2015-001
Area Cleaner Vacuum
2 Practical Work WM101 1 Washer Digital Washing 2015-002

Area Machine
HOUSEKEEPING NC II
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INSPECTION REPORT
Area/ Section Practical work area
FACILITY TYPE
INCIDENT ACTION TAKEN PROGRESS / REMARKS
Grounded Handle For repair Replacement of electrical cord
Steam Flat Iron
Reported by:
Date:07-06-2016
Rolando N. Santos
HOUSEKEEPING NC II
Developed by:
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HOUSEKEEPING NC II
Developed by:
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Supervise
Work-Based
Learning
HOUSEKEEPING NC II
Developed by:
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TRAINING PLAN
Qualification: HOUSEKEEPING NC II
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Trainees’ Facilities/
Training Mode of Assessment Date and
Training Staff Tools and Venue
Activity/Task Training Method Time
Requirements Equipment
1. PROVIDE Receiving •OJT Mr. Bean •Telephone Blue Written November
HOUSEKEEPING housekeeping Curd •Computer Diamon exam 4-6,2016
SERVICES TO requests •Pen and paper d hotel
GUEST •Housekeeping/
FO forms
Providing/ •OJT Ms. Annie •Pen and paper Blue Performance November
Servicing Batungba •Housekeeping/ Diamon test 7-8,2016
housekeeping kal FO forms d hotel
requests •operating
manuals
•room supplies
and amenities
•brochures and
rates
Providing • OJT Ms. Fiona •Telephone Blue Interviews/ November
advice to guest Blaze •Computer Diamon questioning 9-
•guest room d hotel 12,2016
(complete and
operational
laboratory)
•Pen and paper
•Housekeeping/
FO forms
•operating
manuals
Liaising with •OJT Ms. Fiona •Pen and paper Blue Performance November
other Blaze •Housekeeping/ Diamon test 13-
departments FO forms d hotel 14,2016
•operating
manuals
•room supplies
and amenities
2. CLEAN AND Setting-up •OJT MR. Bean •room supplies Microtel Performance November
HOUSEKEEPING NC II
PREPARE ROOMS equipment Curd
Developed by: and amenities test 15-
FOR INCOMINGPORTFOLIO
and trolleys ROLANDO N. SANTOS •sorting baskets Page 55 of 121
18,2016
GUESTS •garbage bags
•vacuum
cleaners
Technical Education and Skills Development Authority
TRAINEE’S RECORD BOOK
Trainee’s No.HKS-16-104
NAME: DIVINA S. SALAZAR

QUALIFICATION: HOUSEKEEPING NCII
TRAINING DURATION : 400 HOURS
TRAINER: ROLANDO N. SANTOS
HOUSEKEEPING NC II
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Instructions: Unit of Competency: 1 Provide housekeeping services to guest
This Trainees’ Record Book (TRB) is intended to serve NC Level II
as record of all accomplishment/task/activities while
Learning Task/Activity Date Instructo
undergoing training in the industry. It will eventually become
Outcome Required Accomplish rs
evidence that can be submitted for portfolio assessment and
ed Remarks
for whatever purpose it will serve you. It is therefore
important that all its contents are viably entered by both the Receive Receiving November Compete
trainees and instructor. housekeeping housekeeping 6,2016 nt
requests requests
The Trainees’ Record Book contains all the required
competencies in your chosen qualification. All you have to do Provide/ Providing/ November Compete
is to fill in the column “Task Required” and “Date Service Servicing 8,2016 nt
Accomplished” with all the activities in accordance with the housekeeping housekeeping
training program and to be taken up in the school and with requests requests
the guidance of the instructor. The instructor will likewise Provide Providing advice November Compete
indicate his/her remarks on the “Instructors Remarks” advice to to guest 12,2016 nt
column regarding the outcome of the task accomplished by guest
the trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor. Liaise with Liaising with November Compete
other other 14,2016 nt
It is of great importance that the content should be
departments departments
written legibly on ink. Avoid any corrections or erasures and
maintain the cleanliness of this record.
This will be collected by your trainer and submit the __________________ ___________________
same to the Vocational Instruction Supervisor (VIS) and shall Trainee’s Signature Trainer’s Signature
form part of the permanent trainee’s document on file.
THANK YOU.
HOUSEKEEPING NC II
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Unit of Competency: 2 Clean and Prepare rooms for incoming Unit of Competency: 3 PROVIDE VALET SERVICE
guests NC Level II
NC Level II
Learning Task/Activity Date Instructors
Learning Task/Activity Date Instructors Outcome Required Accomplished Remarks
Outcome Required Accomplished Remarks
Provide Providing valet November 30, Competent
Set up Setting up November Competent valet services to 2016
equipment equipment and 18,2016 services to guests
and trolleys trolleys guests
Access Accessing rooms November Competent Display Displaying December 3, Competent
rooms for for servicing 19,2016 professional professional 2016
servicing valet valet standards
standards
Make up Making up beds November Competent
beds 21,2016 Care for Caring for guest December 6, Competent
guest property 2016
Clean and Cleaning and November Competent
property
clear rooms clearing rooms 23,2016
Clean and Cleaning and November Competent
store storing trolleys 27,2016 _____________________ ______________________
trolleys and and equipment Trainee’s Signature Trainer’s Signature
equipment
____________________ ______________________
Trainee’s Signature Trainer’s Signature
HOUSEKEEPING NC II
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Unit of Competency: 4 Laundry Linen and Guest Clothes Unit of Competency: 5 Clean public areas, facilities and
NC Level II equipment
Learning Task/Activity Date Instructor NC Level II
Outcome Required Accomplishe s Remarks
d Learning Task/Activity Date Instructors
Identify types of Identifying December Competen
fabric and types of 10, 2016 t Select and Selecting and December 20, Competent
laundry fabric and set up setting up 2016
equipment laundry equipment equipment and
equipment and materials
materials
Observe safety Observing December Competen Apply Applying January 4, Competent
practices in safety 12, 2016 t cleaning cleaning 2017
handling laundry practices in technique technique
equipment and handling
Clean dry Cleaning dry and January 6, Competent
chemicals laundry
and wet wet areas 2017
equipment
areas
and
chemicals Maintain Maintaining and January 10, Competent
and store store cleaning 2017
Package and store Packaging December Competen
cleaning equipment and
laundry items and store 16, 2016 t
equipment chemicals
laundry
and
items
chemicals
_____________________ ____________________
______________________ ____________________
HOUSEKEEPING NC II
Developed by:
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Unit of Competency: 6 Deal with/ handle intoxicated
guests
NC Level II
Learning Task/Activity Date Instructors
Determine Determining the January 13, Competent
the level of level of 2017
intoxication intoxication
Apply Applying January Competent
appropriate appropriate 18,2017
procedures procedures
Comply Complying with January 21, Competent
with legislation 2017
legislation
______________________ ____________________
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
TRAINEE’S PROGRESS SHEET
Name : DIVINA S. SALAZAR Trainer : ROLANDO N. SANTOS

Nominal 400
Qualification : HOUSEKEEPING NCII :
Duration HOURS
Training Training Date Date Trainee’s Supervisor’s
Units of Competency Rating
Activity Duration Started Finished Initial Initial
Provide housekeeping Receiving 25 hrs Novemb Novembe Competent
services to guest housekeeping er r 6,2016
requests 4,2016
Providing/ 25 hrs Novemb Novembe Competent
Servicing er r 9,2016
housekeeping 7,2016
requests
Providing 25 hrs Novemb Novembe Competent
advice to guest er r
10,2016 12,2016
Liaising with 25 hrs Novemb Novembe Competent
other er r
departments 13,2016 15,2016
Total
100HR
S
HOUSEKEEPING NC II
Developed by:
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Clean and Prepare rooms Setting-up 20hrs. Novembe Novembe Competent
for incoming guests equipment and r r 18,2016
trolleys 16,2016
Accessing 16hrs. Novembe Novembe Competent
rooms for r r 21,2016
servicing 19,2016
Making–up 8hrs. Novembe Novembe Competent
beds r r 21,2016
21,2016
Cleaning and 16hrs. Novembe Novembe Competent
clearing rooms r r 23,2016
22,2016
Cleaning and 20hrs. Novembe Novembe Competent
storing trolleys r r 28,2016
and equipment 26,2016
Total 80HRS
HOUSEKEEPING NC II
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PROVIDE VALET Providing valet 30hrs. Novembe Decembe Competent
SERVICE services to r 29, r 2, 2016
guests 2016
Displaying 24hrs. Decembe Decembe Competent
professional r 3, r 5 2016
valet standards 2016
Caring for guest 26hrs. Decembe Decembe Competent
property r 6, r 9, 2016
2016
Total 80HRS
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Laundry Linen and Guest Identifying 30hrs. Decembe Decembe Competent
Clothes types of fabric r 10, r 12,
and laundry 2016 2016
equipment
Observing 26hrs. Decembe Decembe Competent
safety practices r 13, r 15,
in handling 2016 2016
laundry
equipment and
chemicals
Packaging and 24hrs. Decembe Decembe Competent
store laundry r 16, r 18,
items 2016 2016
Total 80HRS
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Clean public areas, Selecting and 20hrs. Decembe Decembe Competent
facilities and equipment setting up r 19, r 21,
equipment and 2016 2016
materials
Applying 20hrs. January January Competent
cleaning 3, 2017 5, 2017
technique
Cleaning dry 20hrs. January January Competent
and wet areas 6, 2017 8, 2017
Maintaining 20hrs. January January Competent
and store 9, 2017 11, 2017
cleaning
equipment and
chemicals
Total 80HRS
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Deal with/ handle Determining 30hrs. January January Competent
intoxicated guests the level of 12, 2017 14, 2017
intoxication
Applying 26hrs. January January Competent
appropriate 15,2017 18,2017
procedures
Complying with 24hrs. January January Competent
legislation 19, 2017 21, 2017
Total 80 HRS
HOUSEKEEPING NC II
Developed by:
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Training Activity Matrix
Venue
Facilities/Tools Date &
Training Activity Trainee Remarks
and Equipment (Workstation/ Time
Area)
Prayer

Recap of Activities 8:00 AM
All to 8:30
Unfreezing Activities AM
trainees
Feedback of Training

Rejoinder/Motivation
Provide housekeeping services to guest

Receiving Caballe •Telephone Practical Septem All the
housekeeping ro, •Computer Workstation ber 4- trainees were
very
requests Marra •Pen and 1 6,2016 cooperative
R. paper
Carpio, •Housekeepin
Christia g/ FO forms
n S.
Damian
, Ronn
Kennde
y B.
Dayao,
Allysa
A.
Dela
Cruz,
Joana
B.
Providing/ dela •Pen and Practical Septem All the
Servicing Cruz, paper Workstation ber 7- trainees
performed
housekeeping Rhone •Housekeepin 3 8,2016 well
requests Alvin g/ FO forms
DC •operating
Flores, manuals
Jennaly •room
n B. supplies and
Gonzale amenities
s, •brochures
Maricar
P.
Hipolito
,
Jeremy
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Y.
Ibarra,
Cheryll
S.
Providing advice to Lacsina •Telephone PracticalWor Septem All the
guest , •Computer kstation 4 ber 9- trainees
Genesis •guest room 12,201 were quite
C. (complete and 6 hesitant at
Linsang operational first but
an, laboratory) after
Rochell •Pen and several
e S. paper practices,
Maglala •Housekeepin they were
ng, g/ FO forms able to
Rhodell •operating perform
e M. manuals the given
Mijares, task
Makiely
n
Mirand
a, Jessa
T.
Liaising with other Mirand •Pen and PracticalWor Septem All the
departments a, paper kstation 2 ber 13- trainees
Roquel •Housekeepin 14,201 exhibit
S. g/ FO forms 6 interest to
Ocamp •operating learn
o, Jewel manuals
I. •room
Paguint supplies and
o, Jorry amenities
P.
Pantalu
nan,
Jhanze
n A.
Portillo,
May
Gielyn
Rodrigu
ez,
John
Paulo
G.
Clean and Prepare rooms for incoming guests
Setting-up Rodrigu •room PracticalWor Septem
equipment and ez, supplies and kstation 1 ber 15-
trolleys Mylenn amenities 18,201
e V. •sorting
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Sanguy baskets 6
o, •garbage bags
Rhealy •vacuum
n S. cleaners
Santos, •caddy/
John trolley
Bernar •carpet
d T. sweeper
Trinida
d,
Angelo
Accessing rooms dela •Housekeepin PracticalWor Septem
for servicing Cruz, g reports and kstation 3 ber
Rhone endorsements 19,201
Alvin •Telephone 6
DC •Computer
Flores, •Pen and
Jennaly paper
n B.
Gonzale
s,
Maricar
P.
Hipolito
,
Jeremy
Y.
Ibarra,
Cheryll
S.
Making–up beds Caballe •pillows PracticalWor Septem
ro, •pillow cases kstation 4 ber 20-
Marra •bed sheets 21,201
R. •blankets 6
Carpio, •bed cover
Christia •linens
n S. •bed
Damian
, Ronn
Kennde
y B.
Dayao,
Allysa
A.
Dela
Cruz,
Joana
B
Cleaning and Rodrigu •room PracticalWor Septem
ez, supplies and kstation 1 ber 22-
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
clearing rooms Mylenn amenities 23,201
e V. •caddy/ 6
Sanguy trolley
o, •cleaning
Rhealy chemicals
n S. •rugs for
Santos, various
John purposes
Bernar
d T.
Trinida
d,
Angelo
Cleaning and Lacsina •room PracticalWor Septem
storing trolleys , supplies and kstation 4 ber 26-
and equipment Genesis amenities 27,201
C. •caddy/ 6
Linsang trolley
an, •cleaning
Rochell chemicals
e S. •rugs for
Maglala various
ng, purposes
Rhodell
e M.
Mijares,
Makiely
n
Mirand
a, Jessa
T.
PROVIDE VALET SERVICE
Providing valet dela •pen and PracticalWor Septem

services to guests Cruz, paper kstation 3 ber 28-
Rhone •tags 29-30,
Alvin •housekeepin 2016
DC g forms
Flores, •Caddy/
Jennaly trolley
n B. •laundry
Gonzale basket
s, •labeler
Maricar •luggage
P. carrier
Hipolito •sorting
, shelves
Jeremy
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Y.
Ibarra,
Cheryll
S.
Displaying Lacsina •pen and PracticalWor October
professional valet , paper kstation 4 1-3,
standards Genesis •tags 2016
C. •housekeepin
Linsang g forms
an, •organization
Rochell al chart
e S. •laundry
Maglala supplies
ng, •laundry
Rhodell report forms
e M.
Mijares,
Makiely
n
Mirand
a, Jessa
T.
Caring for guest •cleaning PracticalWor October
property agents kstation 2 4-5-6,
Rodrigu
•needles and 2016
ez,
threads
Mylenn
•pen and
e V.
paper
Sanguy
•guest folio
o,
•luggage
Rhealy
carrier
n S.
•flat iron
Santos,
•steam
John
pressers
Bernar
•ironing
d T.
board
Trinida
•cabinets
d,
•shoe brush
Angelo
•cleaning
rags
Laundry Linen and Guest Clothes
Identifying types of Caballe •Detergent PracticalWor October
fabric and laundry ro, •Waterproof kstation 3 7-9,
equipment Marra clothing and 2016
R. footwear
Carpio, •Headwear
Christia •Linen
n S. •Fabric
Damian •Washing
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
, Ronn machine
Kennde •Stain
y B. Remover
Dayao,
Allysa
A.
Dela
Cruz,
Joana
B
Observing safety Lacsina •Detergent PracticalWor October
practices in , •Waterproof kstation 1 10-12,
handling laundry Genesis clothing and 2016
equipment and C. footwear
chemicals Linsang •Headwear
an, •Linen
Rochell •Fabric
e S. •Washing
Maglala machine
ng, •Stain
Rhodell Remover
e M. •Flat Iron
Mijares, •Ironing
Makiely board
n •Bucket
Mirand •Laundry
a, Jessa Basket
T. •Hanger
•Sorting
shelves
•Labeler
Packaging and dela •Detergent PracticalWor October
store laundry Cruz, •Waterproof kstation 2 13-15,
items Rhone clothing and 2016
Alvin footwear
DC •Headwear
Flores, •Linen
Jennaly •Fabric
n B. •Washing
Gonzale machine
s, •Stain
Maricar Remover
P. •Flat Iron
Hipolito •Ironing
, board
Jeremy •Bucket
Y. •Laundry
Ibarra, Basket
Cheryll •Hanger
S. •Sorting
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
shelves
•Labeler
Clean public areas, facilities and equipment
Selecting and Rodrigu •Operating PracticalWor October

setting up ez, manuals and kstation 3 16-18,
equipment and Mylenn brochures 2016
materials e V. •bleaching
Sanguy agent
o, •stain
Rhealy removing
n S. agent
Santos, •fabric
John softeners
Bernar •sanitizing
d T. agent
Trinida •All-purpose
d, cleaning
Angelo agent
•cleaning
solution
•detergents
(liquid,
powder)
•report forms
•fiber/ fabric
samples
•different
linens and
laundry items
•labeler
•hangers
•laundry
baskets
•wash basin
Applying cleaning Caballe •Mops PracticalWor October
technique ro,  Brushes kstation 2 19-21,
Marra  Brooms 2016
R.  Buckets
Carpio,  Dust Pans
Christia  Garbage
n S. Receptacles
Damian •sanitizing
, Ronn agent
Kennde •All-purpose
y B. cleaning
Dayao, agent
Allysa •cleaning
A. solution
Dela
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Cruz, •detergents
Joana (liquid,
B powder
Cleaning dry and dela • Mops PracticalWor October
wet areas Cruz, • Brushes kstation 4 22-24,
Rhone • Brooms 2016
Alvin • Buckets
DC • Dust Pans
Flores, • Garbage
Jennaly Receptacles
n B. •sanitizing
Gonzale agent
s, •All-purpose
Maricar cleaning
P. agent
Hipolito •cleaning
, solution
Jeremy •detergents
Y. (liquid,
Ibarra, powder
Cheryll Scrubbing
S. Foam
Dish Sponges
Spray Bottles
Anti-Static
Dusters
Gloves
Maintaining and Rodrigu • Mops PracticalWor October

store cleaning ez, • Brushes kstation 4 25-27,
equipment and Mylenn • Brooms 2016
chemicals e V. • Buckets
Sanguy • Dust Pans
o, • Garbage
Rhealy Receptacles
n S. •sanitizing
Santos, agent
John •All-purpose
Bernar cleaning
d T. agent
Trinida •cleaning
d, solution
Angelo •detergents
(liquid,
powder
Mop Squeezer
Deal with/ handle intoxicated guests
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Determining the Caballe First Aid kit PracticalWor October
level of ro, kstation 1 28-29,
intoxication Marra 2016
R.
Carpio,
Christia
n S.
Damian
, Ronn
Kennde
y B.
Dayao,
Allysa
A.
Dela
Cruz,
Joana
B
Applying dela First Aid kit PracticalWor October
appropriate Cruz, kstation 3 30 –
procedures Rhone Novemb
Alvin er
DC 1,2016
Flores,
Jennaly
n B.
Gonzale
s,
Maricar
P.
Hipolito
,
Jeremy
Y.
Ibarra,
Cheryll
S.
Complying with Rodrigu First Aid kit PracticalWor Novemb
legislation ez, kstation 4 er 2-3,
Mylenn 2016
e V.
Sanguy
o,
Rhealy
n S.
Santos,
John
Bernar
d T.
Trinida
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
d,
Angelo
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
HOUSEKEEPING NC II
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PORTFOLIO
Sample Data Gathering Instrument for Trainee’s Characteristics
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
Please answer the following instrument according to the characteristics described
below. Encircle the letter of your choice that best describes you as a learner. Blank
spaces are provided for some data that need your response.
Language, literacy Average grade in: Average grade in:

and numeracy English Math
(LL&N)
e. 95 and above f. 95 and above
f. 90 to 94 g. 90 to 94
g. 85 to 89 h. 85 to 89
h. 80 to 84 i. 80 to 84
b. 75 to 79 j. 75 to 79
Cultural and Ethnicity/culture:

language d. Tagalog
background
e. Ilocano
f. Others( please specify)_____________
Education & Highest Educational Attainment:

general knowledge i. High School Level
j. High School Graduate
k. College Level
l. College Graduate
m. with units in Master’s degree
n. Masteral Graduate
o. With units in Doctoral Level
p. Doctoral Graduate
Sex c. Male
d. Female
Age Your age: 18
Physical ability 3. Disabilities(if any)_____________________
4. Existing Health Conditions (Existing illness if any)
h. None
i. Asthma
j. Heart disease
k. Anemia
l. Hypertension
m. Diabetes
n. Others(please specify) ___________________
Previous Certificates
HOUSEKEEPING NC II
Developed by:
PORTFOLIO
experience with the d. Housekeeping

topic e. Food and Beverages
f. Bartending
Number of years as a competency trainer __2__
Previous learning List down trainings related to Housekeeping

experience ___________________________
___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
Special courses Other courses related to HOUSEKEEPING NCII

d. Units in education
e. Master’s degree units in education
f. Others(please specify) _________________________
Learning styles h. Visual - The visual learner takes mental pictures of

information given, so in order for this kind of
learner to retain information, oral or written,
presentations of new information must contain
diagrams and drawings, preferably in color. The
visual learner can't concentrate with a lot of activity
around him and will focus better and learn faster in
a quiet study environment.
i. Kinesthetic - described as the students in the
classroom, who have problems sitting still and who
often bounce their legs while tapping their fingers
on the desks. They are often referred to as
hyperactive students with concentration issues.
j. Auditory- a learner who has the ability to remember
speeches and lectures in detail but has a hard time
with written text. Having to read long texts is
pointless and will not be retained by the auditory
learner unless it is read aloud.
k. Activist - Learns by having a go
l. Reflector - Learns most from activities where they
can watch, listen and then review what has
happened.
m. Theorist - Learns most when ideas are linked to
existing theories and concepts.
n. Pragmatist - Learns most from learning activities
that are directly relevant to their situation.
HOUSEKEEPING NC II
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Other needs e. Financially challenged

f. Working student
g. Solo parent
h. Others(please specify) ___________________________
HOUSEKEEPING NC II
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FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or
information which is essential in planning training sessions. Please
check the appropriate box of your answer to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in workplace communication
1.1Obtain and convey workplace information 
1.2Speak English at a basic operational level 
1.3 Participate in workplace meeting and discussion 
1.4 Complete relevant work related documents 
2. Work in team environment

2.2 Describe and identify team role and responsibility in a 
team
2.2Describe work as a team member 
2.3Work effectively with colleagues 
2.4 Work in socially diverse environment 
3.Practice career professionalism

3.4 integrated personal objectives with organizational goals 
3.5 Set and meet work priorities 
3.6 Maintain professional growth and development 
4.Practice occupational health and safety procedures

4.4 Evaluate hazard and risks 
4.5 Control hazards and risks 
HOUSEKEEPING NC II
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BASIC COMPETENCIES
CAN I…? YES NO
4.6 Maintain occupational health and safety awareness 
4.4Perform basic first-aid procedures 
COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and update industry knowledge
1.1 Seek information on the industry 
1.2 Update continuously relevant industry knowledge 
1.3 Develop and update local knowledge 
1.4 Promote products and services to customers 
2. Observe workplace hygiene procedures

2.2 Follow hygiene procedures 
2.2 Identify and prevent hygiene risk 
3. Perform computer operations

3.1Plan and prepare task to be undertaken 
3.5 Input data into a computer 
3.6 Assess information using computer 
3.7 Produce/ output data using computer system 
3.5 Maintain computer system 
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COMMON COMPETENCIES
CAN I…? YES NO
4.Perform workplace and safety practices

4.1Practice workplace procedures for health, safety and security 
practices
4.2Perform child protection duties relevant to the tourism industry 
4.3Observe and monitor people 
4.4Deal with emergency situations 
4.5Maintain safe personal presentation standards 
4.6Maintain a safe and secure workplace 
5. Provide effective customer service

5.1 Greet customers 
5.2 Identify customer needs 
5.3 Deliver service to customer 
5.4 Handle queries through use of common business tools and 

technology
5.5 Handle complaints/conflict situations, evaluation and 
recommendations
CORE COMPETENCIES
CAN I…? YES NO
1.1 Receive housekeeping requests 
1.2 Provide/Service housekeeping requests 
1.3 Provide advice to guest 
1.5 Liaise with other departments 
HOUSEKEEPING NC II
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CORE COMPETENCIES
CAN I…? YES NO

2.6 Set up equipment and trolleys 
2.7 Access rooms for servicing 
2.8 Make up beds 
2.9 Clean and clear rooms 
2.10 Clean and store trolleys and equipment 
8. Provide Valet/ Butler Service

3.3 Provide valet services to guests 
3.4 Display professional valet standards 
3.4 Care for guest property 
9. Laundry Linen and Guest Clothes
4.4 Collect laundry for laundering functions 
4.5 Perform laundering functions 
4.6 Process laundered item 
4.5 Return laundered item 
10. Clean public areas, facilities and equipment

5.4 Select and set up equipment and materials 
5.5 Apply cleaning technique 
5.6 Clean dry and wet areas 
5.5 Maintain and store cleaning equipment and chemicals 
11. Deal with/ handle intoxicated guests

6.3 Determine the level of intoxication 
HOUSEKEEPING NC II
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CORE COMPETENCIES
CAN I…? YES NO
6.4 Apply appropriate procedures 
6.3 Comply with legislation 
HOUSEKEEPING NC II
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Evidences/Proof of Current Competencies
Current
Proof/Evidence Means of validating
competencies
Providing Employment certificate/ Evaluate the authenticity and
housekeeping Training certificate validity of documents
services to guest
Clean and Prepare
rooms for incoming
guests
demonstration Evaluate performance using
Laundry Linen and criteria checklist
Guest Clothes
Clean public areas,
facilities and
equipment
Deal with/ handle
intoxicated guests
HOUSEKEEPING NC II
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Identifying Training Gaps
Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
1.1 Receive housekeeping 1.1 Receive
requests housekeeping
requests
1.2 Provide/Service 1.2 Provide/Service
housekeeping requests housekeeping
requests
1.3 Provide advice to guest 1.3 Provide advice to
guest
1.4 Liaise with other 1.4 Liaise with other
departments departments
2.1Set up equipment and 2.1Set up equipment
trolleys and trolleys
2.2 Access rooms for servicing 2.2 Access rooms for

servicing
2.3 Make up beds 2.3 Make up beds
2.4 Clean and clear rooms 2.4 Clean and clear
rooms
2.5 Clean and store trolleys and 2.5 Clean and store
equipment trolleys and
equipment
3.Provide Valet/ Butler Service
3.1 Provide valet services to 3.1 Provide valet services to
guests
3.2 Display professional valet 3.2 Display professional
standards valet standards
3.3 Care for guest property 3.3 Care for guest property
4.Laundry Linen and Guest Clothes
4.1 Collect laundry for 4.1 Collect laundry for
laundering functions laundering functions
4.2 Perform laundering 4.2 Perform
functions laundering functions
HOUSEKEEPING NC II
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4.3 Process laundered item 4.3 Process laundered
item
4.4 Return laundered item 4.4 Return laundered
item
5.Clean public areas, facilities and equipment
5.1 Select and set up equipment 5.1 Select and set up
and materials equipment and
materials
5.2 Apply cleaning technique 5.2 Apply cleaning
technique
5.3 Clean dry and wet areas 5.3 Clean dry and wet
areas
5.4 Maintain and store cleaning 5.4 Maintain and
equipment and chemicals store cleaning
equipment and
chemicals
6.Deal with/ handle intoxicated guests
6.1 Determine the level of 6.1 Determine the
intoxication level of intoxication
6.2 Apply appropriate 6.2 Apply appropriate
procedures procedures
6.3 Comply with legislation 6.3 Comply with
legislation
HOUSEKEEPING NC II
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Training Needs
Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
3.2 Provide valet services to 3.Providing Valet/ Butler
Service
HOUSEKEEPING NC II
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TRAINING SESSION EVALUATION FORM
INSTRUCTIONS:
This post-training evaluation instrument is intended to measure how

satisfactorily your trainer has done his job during the whole duration of
your training. Please give you honest rating by checking on the
corresponding cell of your response. Your answers will be treated with
utmost confidentiality.
TRAINERS/INSTRUCTORS
1 2 3 4 5
Name of Trainer: ROLANDO N. SANTOS
1. Orients trainees about CBT, the use of CBLM
and the evaluation system 
2. Discusses clearly the unit of competencies and
outcomes to be attained at the start of every 
module
3. Exhibits mastery of the subject/course he/she
is teaching 
4. Motivates and elicits active participation from
the student or trainees 
5. Keeps records of evidence/s of competency
attainment of each student/trainees 
6. Instill value of safety and orderliness in the
classrooms and workshops 
7. Instills the value of teamwork and positive work
values 
8. Instills good grooming and hygiene

9. Instills value of time

10. Quality of voice while teaching

11. Clarity of language/dialect used in teaching
HOUSEKEEPING NC II
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
12. Provides extra attention to trainees and
students with specific learning needs 
13. Attends classes regularly and promptly

14. Shows energy and enthusiasm while
teaching 
15. Maximizes use of training supplies and
materials 
16. Dresses appropriately

17. Shows empathy

18. Demonstrates self-control

This post-training evaluation instrument is intended to measure how

satisfactorily you trainer prepared and facilitated your training. Please give
your honest rating by checking on the corresponding cell of your response.
Your answers will be treated with utmost confidentiality.
Use the following rating scales:
5 – Outstanding
4 – Very Good/ Very Satisfactory
3 – Good/ Adequate
2 – Fair/ Satisfactory
1 – Poor/ Unsatisfactory
PREPARATION 1 2 3 4 5
1. Workshop layout conforms with the 
components of a CBT workshop
2. Number of CBLM is sufficient

3. Objectives of every training session is well
explained
HOUSEKEEPING NC II
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
4. Expected activities/ outputs are clarified

DESIGN AND DELIVERY 1 2 3 4 5
1. Course contents are sufficient to attain
objectives 
2. CBLM are logically organized and presented

3. Information Sheet are comprehensive in
providing the required knowledge 
4. Examples, illustrations, and demonstrations
help you learn 
5. Practice exercises like Task/Job Sheets are
sufficient to learn required skills 
6. Valuable knowledge are learned through the
contents of the course 
7. Training Methodologies are effective

8. Assessment Methods and evaluation system
are suitable for the trainees and the 
competency
9. Recording of achievements and competencies
acquired is prompt and comprehensive 
10. Feedback about the performance of
learners are given immediately 
TRAINING FACILITIES/RESOURCES 1 2 3 4 5
1. Training Resources are adequate

2. Training Venue is conducive and appropriate

3. Equipment, Supplies and Materials are
Sufficient 
4. Equipment, Supplies and Materials are
HOUSEKEEPING NC II
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suitable and appropriate 
5. Promptness in providing Supplies and

Materials 
SUPPORT STAFF 1 2 3 4 5
1. Support Staff are accommodating

SUPERVISED INDUSTRY TRAINING OR ON THE JOB TRAINING

EVALUATION FORM
Dear Trainees:
The following questionnaire is designed to evaluate the effectiveness of the
Supervised Industry Training (SIT) or On the Job Training (OJT) you had
with the Industry Partners of (your institution). Please check the
appropriate box corresponding to your rating of each question asked. The
results of this evaluation shall serve as a basis for improving the design and
management of the SIT in SICAT to maximize the benefits of the said
Program. Thank you for your cooperation.
Legend:
5 – Outstanding
4 – Very Good/ Very Satisfactory
3 – Good/ Adequate
2 – Fair/ Satisfactory
1 – Poor/ Unsatisfactory
NA – Not Applicable
Item
Question Ratings
No.
Institutional Evaluation 1 2 3 4 5 NA
Has THE INSTITUTION conducted an
orientation about the SIT/OJT program, 
1
the requirements and preparations
needed and its expectations?
Has THE INSTITUTION the provided
necessary assistance such as referrals or 
2
recommendations in finding the company
for your OJT?
3 Has THE INSTITUTION showed 
coordination with the Industry Partner in
HOUSEKEEPING NC II
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the design and supervision of your
SIT/OJT?
Has your in-school training adequate to
4 undertake Industry partner assignment 
and its challenges
Has THE INSTITUTION monitored your
5 progress in the Industry? 
Has the supervision been effective in
6 achieving you OJT objectives and 
providing feedbacks when necessary?
Did THE INSTITUTION conduct
7 assessment of your SIT/OJT program 
upon completion?
Were you provided with the results of the
8 Industry and SAMS’s assessment of your 
OJT?
Comments/Suggestions:
The Institution should find and give more referrals in finding company to
conduct OJT for the trainees.
HOUSEKEEPING NC II
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Item
Question Ratings
No.
INDUSTRY PARTNER 1 2 3 4 5 NA
Was the industry partner appropriate for
the type of training required and/or 
1
desired?
Has the industry partner designed the

2 training to meet your objectives and 
expectations?
Has the industry partner showed
3 coordination with (your institution) in the 
design and supervision of the SIT/OJT?
Has the Industry Partner and its staff
4 welcomed you and treated you with 
respect and understanding?
Has the industry partner facilitated the
training, including the provision of 
5 necessary resources such as facilities and
equipment needed to achieve your OJT
objectives?
Has the Industry Partner assigned a
6 supervisor to oversee your work or 
training?
Was the supervisor effective in supervising
7 you through regular meetings, 
consultations, and advise?
Has the training provided you with the
necessary technical and administrative 
8
exposure of real world problems and
practices?
Has the training program allowed you to
9 develop self-confidence, self-motivation 
and positive attitude towards work?
Has the experience improved your
10 personal skills and human relations? 
Are you satisfied with your training in the
11 Industry? 
HOUSEKEEPING NC II
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Comments and Suggestions:
The industry provide enough training programs allowing the trainees to
develop self- confidence, self- motivation and positive attitude towards
work.
Signature:_____________________________
HOUSEKEEPING NC II
Developed by:
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HKS Rolando Santos

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ROLANDO N. SANTOS JR.

Qualification Title: HOUSEKEEPING NC II

Unit of Competency: PROVIDE VALET/BUTLER SERVICE

Module Title: PROVIDING VALET/BUTLER SERVICE

Language, Average grade in: Average grade in:

Cultural and Ethnicity/culture:

Education & Highest Educational Attainment:

Previous List down trainings related to Housekeeping

Special courses Other courses related to HOUSEKEEPING

Learning styles a. Visual - The visual learner takes mental

with concentration issues.

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

1. Participate in workplace communication

1.2Speak English at a basic operational level 

1.3 Participate in workplace meeting and discussion 

1.4 Complete relevant work related documents 

2. Work in team environment

2.3Work effectively with colleagues 

2.4 Work in socially diverse environment 

3.Practice career professionalism

3.2Set and meet work priorities 

3.3Maintain professional growth and development 

4.Practice occupational health and safety procedures

4.1Evaluate hazard and risks 

4.2Control hazards and risks 

4.3Maintain occupational health and safety awareness 

4.4Perform basic first-aid procedures 

1. Develop and update industry knowledge

1.2 Update continuously relevant industry knowledge 

1.3 Develop and update local knowledge 

1.4 Promote products and services to customers 

2. Observe workplace hygiene procedures

2.2 Identify and prevent hygiene risk 

3. Perform computer operations

3.2 Input data into a computer 

3.3 Assess information using computer 

3.4 Produce/ output data using computer system 

3.5 Maintain computer system 

4.Perform workplace and safety practices

4.3Observe and monitor people 

4.4Deal with emergency situations 

4.5Maintain safe personal presentation standards 

4.6Maintain a safe and secure workplace 

5. Provide effective customer service

5.2 Identify customer needs 

5.3 Deliver service to customer 

5.4 Handle queries through use of common business tools 

1.1 Receive housekeeping requests 

1.2 Provide/Service housekeeping requests 

1.3 Provide advice to guest 

1.4 Liaise with other departments 

2. Clean and Prepare rooms for incoming guests

2.2 Access rooms for servicing 

2.3 Make up beds 

2.4 Clean and clear rooms 

2.5 Clean and store trolleys and equipment 

3. Provide Valet/ Butler Service

3.2 Display professional valet standards 

3.3 Care for guest property 

4. Laundry Linen and Guest Clothes

4.2 Perform laundering functions 

4.3 Process laundered item 