HKS Edna Geronimo Coc3

EDNA D.
GERONIMO
PORTFOLIO
Sector : TOURISM
Qualification Title: HOUSEKEEPING NC II
Unit of Competency: PROVIDE VALET/BUTLER SERVICE
Module Title: PROVIDING VALET/BUTLER SERVICE
RIZAL MEMORIAL COLLEGE

Palayan Business Hub, Palayan City, Nueva Ecija
Plan
Training
Session
Date Developed:
HOUSEKEEPING OCTOBER 2017
NC II
Developed by: Page 2 of 137
EDNA D. GERONIMO
PORTFOLIO
Sample Data Gathering Instrument for Trainee’s
Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners
Language, Average grade in: Average grade in:

literacy and English Math
numeracy (LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79
Cultural and Ethnicity/culture:

language a. Tagalog
background
b. Ilocano
c. Others( please specify)_____________
Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. Female
Age Your age: 18
Physical ability 1. Disabilities(if any)_____________________
2. Existing Health Conditions (Existing illness
if any)
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a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Previous Certificates
experience with a. Housekeeping
the topic b. Food and Beverages
c. Bartending
Number of years as a competency trainer __2__
Previous List down trainings related to Housekeeping

learning ___________________________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
Special courses Other courses related to HOUSEKEEPING

NCII
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental

pictures of information given, so in order
for this kind of learner to retain
information, oral or written, presentations
of new information must contain diagrams
and drawings, preferably in color. The
visual learner can't concentrate with a lot
of activity around him and will focus better
and learn faster in a quiet study
environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
Date Developed:
NC II
EDNA D. GERONIMO
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often referred to as hyperactive students

with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then
review what has happened.
f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________
Date Developed:
NC II
EDNA D. GERONIMO
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FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YE NO
1. Participate in workplace communication

1.1Obtain and convey workplace information 
1.2Speak English at a basic operational level 
1.3 Participate in workplace meeting and discussion 
1.4 Complete relevant work related documents 
2. Work in team environment

2.1Describe and identify team role and responsibility in a 
team
2.2Describe work as a team member 
2.3Work effectively with colleagues 
2.4 Work in socially diverse environment 
3.Practice career professionalism

3.1integrated personal objectives with organizational goals 
3.2Set and meet work priorities 
3.3Maintain professional growth and development 
4.Practice occupational health and safety procedures
Date Developed:
NC II
EDNA D. GERONIMO
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BASIC COMPETENCIES
CAN I…? YE NO
4.1Evaluate hazard and risks 
4.2Control hazards and risks 
4.3Maintain occupational health and safety awareness 
4.4Perform basic first-aid procedures 
COMMON COMPETENCIES
CAN I…? YE NO
1. Develop and update industry knowledge

1.1 Seek information on the industry 
1.2 Update continuously relevant industry knowledge 
1.3 Develop and update local knowledge 
1.4 Promote products and services to customers 
2. Observe workplace hygiene procedures

2.1 Follow hygiene procedures 
2.2 Identify and prevent hygiene risk 
3. Perform computer operations

3.1Plan and prepare task to be undertaken 
3.2 Input data into a computer 
Date Developed:
NC II
EDNA D. GERONIMO
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COMMON COMPETENCIES
CAN I…? YE NO
3.3 Assess information using computer 
3.4 Produce/ output data using computer system 
3.5 Maintain computer system 
4.Perform workplace and safety practices

4.1Practice workplace procedures for health, safety and 
security practices
4.2Perform child protection duties relevant to the tourism 
industry
4.3Observe and monitor people 
4.4Deal with emergency situations 
4.5Maintain safe personal presentation standards 
4.6Maintain a safe and secure workplace 
5. Provide effective customer service

5.1 Greet customers 
5.2 Identify customer needs 
5.3 Deliver service to customer 
5.4 Handle queries through use of common business tools 

and technology
5.5 Handle complaints/conflict situations, evaluation and 
recommendations
Date Developed:
NC II
EDNA D. GERONIMO
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CORE COMPETENCIES
CAN I…? YE NO
S
1.Providing housekeeping services to guest
1.1 Receive housekeeping requests 
1.2 Provide/Service housekeeping requests 
1.3 Provide advice to guest 
1.4 Liaise with other departments 
2. Clean and Prepare rooms for incoming guests

2.1 Set up equipment and trolleys 
2.2 Access rooms for servicing 
2.3 Make up beds 
2.4 Clean and clear rooms 
2.5 Clean and store trolleys and equipment 
3. Provide Valet/ Butler Service

3.1 Provide valet services to guests 
3.2 Display professional valet standards 
3.3 Care for guest property 
4. Laundry Linen and Guest Clothes

4.1 Collect laundry for laundering functions 
4.2 Perform laundering functions 
4.3 Process laundered item 
Date Developed:
NC II
EDNA D. GERONIMO
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CORE COMPETENCIES
CAN I…? YE NO
S
4.4 Return laundered item 
5. Clean public areas, facilities and equipment

5.1 Select and set up equipment and materials 
5.2 Apply cleaning technique 
5.3 Clean dry and wet areas 
5.4 Maintain and store cleaning equipment and 

chemicals
6. Deal with/ handle intoxicated guests
6.1 Determine the level of intoxication 
6.2 Apply appropriate procedures 
6.3 Comply with legislation 
Date Developed:
NC II
EDNA D. GERONIMO
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Evidences/Proof of Current Competencies
Current
Proof/Evidence Means of validating
competencies
Providing Employment Evaluate the authenticity
housekeeping certificate/ Training and validity of documents
services to guest certificate
Clean and
Prepare rooms
for incoming
guests demonstration Evaluate performance using
criteria checklist
Laundry Linen
and Guest
Clothes
Clean public
areas, facilities
and equipment
Deal with/
handle
intoxicated
guests
Date Developed:
NC II
EDNA D. GERONIMO
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Identifying Training Gaps
Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
1.Providing housekeeping services to guest
1.1 Receive housekeeping 1.1 Receive
requests housekeeping
requests
1.2 Provide/Service 1.2
housekeeping requests Provide/Service
housekeeping
requests
1.3 Provide advice to guest 1.3 Provide advice
to guest
1.4 Liaise with other 1.4 Liaise with
departments other departments
2. Clean and Prepare rooms for incoming guests
2.1Set up equipment and 2.1Set up
trolleys equipment and
trolleys
2.2 Access rooms for 2.2 Access rooms
servicing for servicing
2.3 Make up beds 2.3 Make up beds
2.4 Clean and clear rooms 2.4 Clean and
clear rooms
2.5 Clean and store 2.5 Clean and
trolleys and equipment store trolleys and
equipment
3.Provide Valet/ Butler Service
3.1 Provide valet services 3.1 Provide valet
to guests services to
3.2 Display professional 3.2 Display
valet standards professional valet
standards
3.3 Care for guest property 3.3 Care for guest
property
Date Developed:
NC II
EDNA D. GERONIMO
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4.Laundry Linen and Guest Clothes
4.1 Collect laundry for 4.1 Collect
laundering functions laundry for
laundering
functions
4.2 Perform laundering 4.2 Perform
functions laundering
functions
4.3 Process laundered 4.3 Process
item laundered item
4.4 Return laundered item 4.4 Return
laundered item
5.Clean public areas, facilities and equipment
5.1 Select and set up 5.1 Select and set
equipment and materials up equipment and
materials
5.2 Apply cleaning 5.2 Apply cleaning
technique technique
5.3 Clean dry and wet 5.3 Clean dry and
areas wet areas
5.4 Maintain and store 5.4 Maintain and
cleaning equipment and store cleaning
chemicals equipment and
chemicals
6.Deal with/ handle intoxicated guests
6.1 Determine the level of 6.1 Determine the
intoxication level of
intoxication
6.2 Apply appropriate 6.2 Apply
procedures appropriate
procedures
6.3 Comply with 6.3 Comply with
legislation legislation
Date Developed:
NC II
EDNA D. GERONIMO
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Training Needs
Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
3.1 Provide valet services to 3.Providing Valet/ Butler
Service
3.2 Display professional valet standards
3.3 Care for guest property
Date Developed:
NC II
EDNA D. GERONIMO
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SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : Provide Valet/ Butler Service
Module Title : Providing Valet/ Butler Service
Learning Outcomes: 3.1 Provide valet services to guests
3.2 Display professional valet standards
3.3 Care for guest property
A. INTRODUCTION This unit of competency deals with the skills and knowledge required to provide valet/butler
services in a commercial accommodation establishment. This role would generally be undertaken by staff members
with sound organizational and interpersonal skills within limit of responsibility
B. LEARNING ACTIVITIES
LO 1: Provide valet services to guests
Learning Content Methods Presentation Practice Feedback Resources Time
1. Basic roles of Self-paced Read information Answer self- Check CBLM/ 1hr.
valet service instruction sheet 3.1-1 “Basic check 3.1-1 answers Information
within roles of valet using sheet 3.1-1
Philippine service within answer key
hospitality Philippine 3.1-1
industry. hospitality
industry.
2. Building guest Group View power point Perform and Evaluate - LCD 3hrs.
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
PORTFOLIO EDNA D. GERONIMO
rapport through discussion presentation 3.1-2 practice task
performance Projector
oral and written using “Building guest sheet 3.1-2 using - Laptop
communication PowerPoint rapport through “How to build
criteria - Guest
presentation / oral and written guest rapport
check list Uniform
Role Playing communication” through oral3.1-2 -
and written Housekeeping
communication” request form
- telephone
3. Procedures in Group Watch video Answer Self Check LCD 5hrs.
performing valet discussion presentation: Check 3.1-3 answers Projector
services: using Video “procedures in using laptop
a. Picking- up Presentation performing valet Answers
laundry services” Key3.1-3
b. Checking
laundry for
possible Observe Actual Return Evaluate - Laundry
damages Demonstration on: Demonstration performance form
c. Sorting, Demonstration Procedures in using Job sheet using - laundry
endorsing and performing valet 3.1-3: : “How to criteria basket
delivery of services perform valet check list - labeler
laundry services” 3.1-3 - luggage
carrier
- sorting
shelves
- guest clothes
4. Procedures in Group View power point Perform and Evaluate - LCD 3hrs.
keeping laundry discussion presentation 3.1-4 practice task performance projector
area clean in using Power “Procedures in sheet 3.1-4 using Laptop
accordance with point keeping laundry “How to keep criteria
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
establishment Presentation / area clean in laundry area checklist -
standards. Demonstration accordance with clean in 3.1- Housekeeping
establishment accordance with checklist
standards” establishment - Cleaning
standards. Materials
(mop, broom,
dust pan,
detergent,
brush, sponge)
LO 2: Display professional standards
1. Organizational Self-paced Read information Answer self- Check Information 1hr.
chart of the Instruction sheet 3.2-1 check 3.2-1 answers sheet 3.2-1
housekeeping “Organizational using
department chart of the answer key
housekeeping 3.2-1
department”
2. Prepare reports Group View power point Answer self- Check LCD 3
and discussion presentation on check 3.2-2 answers Projector hrs.
endorsements of using how to prepare using laptop
valet service PowerPoint reports and answer key
provider Presentation endorsements of 3.2-2
valet service
provider
Return Computer
Demonstration Observe Actual demonstration Evaluate Printer
Demonstration on: using Task performance Sample forms
Procedures in Sheet 3.2-2: using pen
preparing reports “How to prepare criteria paper
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
and endorsements reports and checklist
of valet service endorsements 3.2-2
provider of valet service
provider”
3. Procedure of Group Watch video Perform and Evaluate - LCD 3hrs.
sorting and discussion presentation: practice task performance Projector
marking of using video “Procedure of sheet 3.2-3: using - laptop
laundry items. presentation / sorting and “How to sort criteria
Demonstration marking of laundry and mark check list - Laundry
items.” laundry items” 3.2-3 basket
- Labeler
- sorting
shelves
- laundry
supplies
- laundry
items
- laundry
report forms
4. Checking laundry Demonstration Observe Actual Return demo Evaluate - Hanger 2hrs
condition Demonstration on: using task performance - laundry
Checking laundry sheet 3.2-4 using - laundry
condition “how to check criteria basket
laundry check list - laundry
condition” 3.2-4 report forms
5. Delivery of Video View Video Perform and Evaluate - LCD 2hrs

laundry and Presentation/ presentation on practice task performance Projector
luggage to guest Demonstration “how to deliver sheet 3.2-5 using - laptop
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
room laundry and “How to deliver criteria - laundry
luggage to guest laundry and check list supplies
luggage to guest 3.2-5 - laundry
room items
- laundry
report forms
- guest luggage
- trolley
LO 3. Care for guest property
1. Procedure in Demonstration Observe actual Return Evaluate - Luggage bag 3hrs
unpacking, demonstration on: Demonstration performance - Zip lock bags
storing and The procedures in using task using - Clothes
packing of guest unpacking, storing sheet 3.3.1 criteria (clean/ dirty)
luggage in and packing of “how to unpack, check lists - Toiletries
accordance with guest luggage in store and pack 3.3-1 - Shoes/
guest accordance with guest luggage in slippers
instructions. guest instructions. accordance with - Name tag
guest - Mesh bag
instructions. - hanger
2. Procedure in Observe actual Return Evaluate - flat iron 4hrs

pressing and Demonstration demonstration on demonstration performance - steam
presenting the using job sheet using pressers
guest’s clothes Procedure in 3.3-2 “how to criteria - ironing board
ready for use. pressing and perform the checklist - guest clothes
presenting guest’s pressing 3.3-2 - laundry form
clothes ready for procedure and - Hanger
use. presenting - zip lock bags
guest’s clothes
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
ready for use
3. Identify cleaning Power Point View power point- Answer self- Check - LCD 1
materials and Presentation presentation: check 3.3-3 answers Projector and
supplies Identify cleaning using - Laptop ½ hr
appropriate for materials and answer key - paper
shoes based on supplies 3.3-3 - pen
material of shoes. appropriate for
shoes based on
material of shoes.
4. Cleaning and Demonstration Observe actual Return demo Evaluate - Different 3hrs
preparing guest’s demonstration on: using Job sheet performance colours of
shoes in Cleaning and 3.3-4 “how to using polish/wax
accordance with preparing guest’s clean and criteria - Polishing
establishment shoes in prepare guest’s checklist brushes
standards accordance with shoes in 3.3-4 - Polishing
establishment accordance with cloths
standards establishment - Cleaning
standards” brushes
- Cleaning
cloth
- Shoe horn
- Shoes
- Shoetrees
- Gloves
- Good
morning
towel/
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
newspaper
5. Basic darning Demonstration Observe actual Return Evaluate - needles and 3

and mending for demonstration on demonstration performance threads and
clothing and the Basic darning using task using - linen ½
linen and repair and mending for sheet 3.3-5 criteria - guest clothes hrs
of other clothing and linen “how to darn checklist - hanger
accessories. and repair of other and mend for 3.3-5
accessories. clothing and
linen and repair
of other
accessories
6. Protocols for Self-paced Read information Answer self- Check CBLM/ 1hr
ensuring instruction sheet 3.3-6 check 3.3-6 answers Information
optimum privacy “Protocols for using sheet 3.3-6
and ensuring optimum answer key
confidentiality for privacy and 3.3-6
all guests. confidentiality for
all guests.”
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
COMPETENCY-BASED LEARNING MATERIALS
Sector : TOURISM
Qualification Title: HOUSEKEEPING NC II
Unit of Competency: PROVIDE VALET/BUTLER SERVICE
Module Title: PROVIDING VALET/BUTLER SERVICE
.
RIZAL MEMORIAL COLLEGE
Palayan Business Hub, Palayan City, Nueva Ecija
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
How to use this CBLM
Welcome to the Module “Providing valet/butler services’’. This module
contains training materials and activities for you to complete.
The unit of competency “Provide valet/butler services” contains the

knowledge, skills and attitude required for Housekeeping course to obtain
the National Certificate (NC) level II.
You are required to go through a series of learning activities in order

to complete each of the learning outcomes of the module. In each learning
outcome there are Information Sheet, Job Sheet, Operation Sheet, and
Activity Sheet. Follow these activities on your own and answer the Self-
Check at the end of each learning activity.
If you have questions, do not hesitate to ask your teacher for

assistance.
Recognition of Prior Learning (RPL)
You have already some basic knowledge and skills covered in this
module. If you can demonstrate competence to your teacher in a particular
skill, task to him/her so you did not have to undergo the same training
again. If you have a qualification or Certificate of Competency from previous
training show it to him/her. If the skills you required are consistent with
and relevant to this module, they become part of the evidence. You can
present this RPL. If you are not sure about your competence skills, discuss
this with your teacher.
After completing this module, ask your teacher to assess your

competence. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your
own pace.
In this module, you will find the activities for you to accomplish and
relevant information sheets for each learning outcome. Each learning
outcome may have more than one learning activity.
This module is prepared to help you achieve the required competency

in receiving and relaying information. This will be the source of information
that will enable you to acquire the knowledge and skills in HOUSEKEEPING
NCII independently at your own pace with minimum supervision from your
trainer.
Date Developed:
NC II
EDNA D. GERONIMO
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Date Developed:
NC II
EDNA D. GERONIMO
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List of Competencies
No. Unit of Module Title

Code
Competency
Provide Providing
housekeeping housekeeping TRS5123111
1.
services to services to
guests guests
Clean and Cleaning and

prepare preparing
TRS5123112
2. rooms for rooms for
incoming incoming
guests guests
Provide Providing
TRS5123113
3. valet/butler valet/butler
service service
Laundry linen Laundering

TRS5123114
4. and guest linen and
clothes guest clothes
Clean public Cleaning

areas, public areas, TRS5123115
5.
facilities and facilities and
equipment equipment
Deal Dealing
with/Handle with/Handle TRS5123122
6.
intoxicated intoxicated
guests guests
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
MODULE CONTENT
UNIT OF COMPETENCY: PROVIDE VALET/BUTLER SERVICE
MODULE TITLE: PROVIDING VALET/BUTLER SERVICE
MODULE DESCRIPTOR:
This unit of competency deals with the skills and knowledge

required to provide valet/butler services in a commercial accommodation
establishment. This role would generally be undertaken by staff members
with sound organizational and interpersonal skills within limit of
responsibility.
NOMINAL DURATION: 66hrs
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Provide valet services to guests
2. Display professional standards
3. Care for guest property
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
LEARNING OUTCOME NO. 1
Provide valet services to guests
Contents:
1. Basic roles of valet service within Philippine hospitality industry.

2. Building guest rapport through oral and written communication
3. Procedures in performing valet services:
a. Picking- up laundry
b. Checking laundry for possible damages
c. Sorting, endorsing and delivery of laundry
4. Procedures in keeping laundry area clean in accordance with
establishment standards
Assessment Criteria
1. Role of valet is defined in accordance with enterprise policy

2. Valet services are prepared to be delivered
3. Valet services is delivered within limit of responsibility
4. Valet services is recorded
Conditions
The participants will have access to:
1. Tools
2. Equipment
3. Materials and supplies
Assessment Method:
1. Observation
2. Interview
3. Written examination
4. Demonstration of practical skills
5. Third party report
Date Developed:
NC II
EDNA D. GERONIMO
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Learning Experiences
Learning Outcome 1
Provide valet services to guests
Learning Activities Special Instructions

Read information sheet 3.1-1 “Basic If you didn’t get the perfect score in
roles of valet service within the self-check, read again the
Philippine hospitality industry” information sheet for further
Answer self- check 3.1-1 understanding.
Check answers using answer key

3.1-1
View power point presentation 3.1-2
“Building guest rapport through oral
and written communication”
Perform and practice task sheet 3.1-
2 “How to build guest rapport
through oral and written
communication”
Watch video presentation on
“procedures in performing valet
services”
Answer self- check 3.1-3
Check answers using answer key

3.1-3
Observe Actual Demonstration on:
Perform and practice job sheet 3.1-3: Procedures in performing valet
: “How to perform valet services” services before doing Job Sheet
3.1-3
Evaluate performance using criteria
check list 3.1-3
View power point presentation 3.1-
4
“Procedures in keeping laundry area
clean in accordance with
establishment standards”
Perform and practice task sheet 3.1-
4
Master the skills before asking your
“How to keep laundry area clean in
trainer’s approval to move to the
accordance with establishment
next activity.
standards.
Evaluate performance using criteria
Date Developed:
NC II
EDNA D. GERONIMO
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checklist 3.1.4
Date Developed:
NC II
EDNA D. GERONIMO
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Information Sheet 3.1-1
“Basic roles of valet service within Philippine hospitality industry”
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the valet service.
2. Explain the importance of valet service.
3. Enumerate duties and responsibilities of a valet.
A valet, sometimes also known as a 'butler', is employed by a hotel to

provide a personalized and specialist service to guests for the duration of
their stay. They add a degree of service, class and style many people
associate with indulgence and opulence. Valet services are not common.
Certainly not all establishments provide valet service and the position may
not exist in some countries. Many hotels will only supply a “valet parking‟
service. However international guests may have very high levels of
expectation in relation to the service provided by valets, especially American
and Japanese guests. Many expect the same level of service provided by
other up-market hotels around the world.
The many roles of a valet
Many regard the valet as providing a combination of roles each with

its own demanding level of personalized and individualized services.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
The various roles include:
Housekeeper – performing a range

of services normally provided by
room attendants in other rooms
Confidant – being a trusted person

whom the guest can confide in
when they need to talk or share an
idea, experience or opinion
Guide – informing the guest of what is available

both within and outside the venue, when it is
available, how to get there and how to obtain entry,
tickets, preferential treatment
Concierge – while all valets work together

with the concierge in a venue, many
valets often take the role of concierge for
the guests they are looking after
Organizer – organizing activities

including reservations, tickets to
shows, entry to events, meetings
with people, daily schedules, on
behalf of and under the direction
of the guest
Date Developed:
NC II
EDNA D. GERONIMO
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Supervisor – overseeing the work of other
people (venue employees and outside
workers) who provide products and service to
the guest
Guest relations – ensuring the guest has

a pleasant stay in the venue, ensuring
their expectations are met and dealing
with any problems that arise during the
stay.
It is true that a valet may be all these and more. Exactly what a valet
is or the services they provide, depends greatly on the needs of the
individual guest. There is a special relationship between the valet and the
concierge, especially the nature of the working relationship between them
that demands instant responses to guest needs, quick supply of
information, and general professional support.
The valet must be able to respond immediately and appropriately to

the needs of individual guests who may all have widely diverse demands. It
is definitely a challenging position but, without doubt, an extremely
rewarding one.
The role of valet would generally be undertaken by experienced staff

members or other people with sound organizational and interpersonal skills.
Depending on the organizational structure of the venue, “valet” may

be located in Housekeeping, Front Office or another appropriate department
such as Finance or Sales and Marketing.
The valet is always:
A front-of-house member of staff – they are not ‘back of house’ staff who
work ‘behind the scenes’
A guest contact staff member – as opposed to a manager or administration

officer
A service provider – while they perform some liaison and supervision duties
their primary role is one of service provision.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
The main duties of a valet
The main duties of a valet refer to the services they provide to their guests.
The Position Description for “valet” at your venue will provide a good starting
point regarding what they are expected to do.
The nature and extent of these services will vary between guests with some
guests demanding constant attention and others requiring little in the way
of valet service.
Services can include, but are not limited

to:
 Professionally and confidentially
communicating – with the guest and
on behalf of the guest
 Unpacking and storing guest luggage
 Preparing guest clothes and footwear
– ready for use
 Light pressing of garments – as
required or requested
 Packing guest luggage – for their
departure
 Cleaning and polishing shoes – as
required or requested
 Repairing, or organizing the repair
of, clothes and other guest
belongings
 Providing assistance in relation to
organization of guest needs and
requests including wake up calls,
newspaper, coffee and tea
 Monitoring the provision of establishment services to the guest – both
in-room and throughout the venue.
This may include:
Arranging and supervising the provision of room service for meals,
snacks, parties and drinks
Organization and implementation of functions for the guest in their
room or in a function room at the venue
 Recording services that have been delivered – for quality control and
accounting procedures
 Preparing room before guest arrives – by providing various items such
as fruit bowls, complimentary gifts, bathrobes, chocolates or flowers
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
 Looking after guest laundry and dry cleaning needs – on an ongoing
basis for the duration of their stay
 Organizing and processing
secretarial duties upon request – such as
messages, faxes, packages, translation,
postage, and use of the business facilities
at the property
 Arranging restaurant bookings,
car hire, tours, specified purchases of
gifts or other items
 Organizing activities to meet
guest needs – such as arranging special functions in the venue,
booking local excursions and tours, and making reservations for the
theatre, shows, dining and special events
 Provision of local advice (the “concierge‟ function) including:
 Recommendations for dining and shopping
 Suggestions for transport and sight-seeing
 Options for tourism and leisure activities
 Acquisition of personal services
 Making, altering or confirming travel arrangements.
Prior to guest arrival the valet must:
 Investigate background information and knowledge about guest
preferences and previous history with the establishment
 Take action to ensure promises made to the guest are met when the
guest arrives.
On guest departure the valet must:
 Record and process guest charges and accounts – for billing and
payment
 Assist in the maintenance of guest history file – to provide relevant
and up-to-date information about the guest/VIP
 De-brief with management – to identify lessons learned, determine
changes needing to be made to SOPs and whether or not
management needs to contact the guest to make an apology.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Self- Check 3.1-1
TEST I
Direction: Write T if the statement is true and F if the statement is
false. Write your answer on the space provided before the number.
________1. The valet must be able to respond immediately and appropriately

to the needs of individual guests who may all have widely diverse
demands.
________2. A valet, sometimes also known as a 'butler', is employed by a

hotel to provide a personalized and specialist service to guests
for the duration of their stay.
________3. Valet is not a service provider. Its primary role is to record and
process guest charges and accounts.
________4. Valet or butler can recommend and suggest dining, shopping and
leisure activities to guest.
________5. The role of valet would generally be undertaken by unexperienced

staff members or other people with sound organizational and
interpersonal skills.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
ANSWER KEY 3.1-1
Test I
1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. FALSE
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TASK SHEET 3.1-2
Title: How to build guest rapport through oral and written
communication
Performance Objective:
At the end of the activity, you must be able to demonstrate the
correct procedure in establishing good rapport with the guest.
Supplies/Materials: UNIFORM
PEN AND PAPER
HOUSEKEEPING REQUEST FORM
Equipment : LAPTOP and TELEPHONE
Steps/Procedure:
Note : Always observe safety procedures at all times
Welcome incoming guest
The guest and the valet runner meet at the lobby or outside the
guestroom.
1. Must greet the guest warmly and with a smile
2. Use the name of the guest when talking to him/her
3. Personally take care of the guest's needs
4. Open the door for the guest
5. Make suggestions to help the guest enjoy his stay
6. Offer additional help
7. Bid the guest goodbye
Receiving a Telephone Call

The human factor in all types of communication and customer service
makes the difference. Customers need to feel taken care of. In customer
service, the telephone is important. The difference between a positive and
negative experience with a phone call is you.
1. When the telephone rings, answer it on or before the third ring
2. Make the standard greetings warmly and cheerfully
a. Identify your department then identify yourself.
a. Adding phrases such as “good morning”, “how may I help
you”
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
3. Have a pencil and a paper ready
4. Listen attentively, focus your attention on the caller
5. Write down immediately the caller’s name and room number,
time of request, special request and/or instruction.
6. Answer the inquiries of the guest
7. Repeat all details such as the name and room number, special
request and/or instruction of the guest.
8. Bid the guest goodbye with some pleasantry
9. Put down the telephone upon hearing the click from the other
end.
Assessment Method: demonstration with oral interview
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Performance Criteria Checklist 3.1-2
Trainee Name _____________________________ Date: _________
CRITERIA
YES NO
Did you….
1. Greet the guest warmly and with a smile?
2. Use the name of the guest when talking to him/ her?
3. Personally take care of the guest’s needs?
4. Open the door for the guest?
5. Make suggestions to help the guest enjoy his stay?
6. Bid the guest goodbye upon leaving?
7. Follow the correct procedures in receiving phone call?
8. Follow the set of rules involved in answering the

telephone?
9. Demonstrate actual procedure in answering the phone?
Trainer Name _______________________ Date ________________
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
JOB SHEET 3.1-3
Title: How to collect and handle laundry items
At the end of this activity, you must be able to perform the
appropriate and correct procedures in collecting and handling laundry
items
Supplies/Materials : Laundry form
laundry basket
labeler
luggage carrier
sorting shelves
guest clothes
Steps/Procedure:
Note: Always follow the safety procedures in doing the activity
1. Fill in the laundry list found inside the cabinet
a. Name and room number of the guest
b. Type of service to be done on the item
b. Number of items
c. Type of items
d. Special instruction/s of the guest
2. Ask the guest to sign the laundry list for confirmation
3. Ask the guest if they still need further assistance
5. Take the guest's items to the laundry's receiving area.
6. Sort the items according to:
a. Number of items to be laundered
b. Types of fabric
c. Washing procedure needed by the fabric
d. Stain
e. Colors
e. Sizes, etc.,
7. Ensure that the correct laundry documentation is filled out
a. Guest details are recorded (date, room number, guest name, time)
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
b. Numbers of items correspond with the laundry list,
c. And note any discrepancies, damage or stains.
8. Endorse the laundry item to the right laundry personnel involved in
performing the tasks
9. Report any discrepancies to your supervisor, e.g. shortage of items to
documentation, damaged items, guest's special requests.
10. Collect guest's clothes from the laundry
11. Deliver guest's clothes
12. Knock on the guestroom door and announce, “Valet Service”
13. Enter the room discreetly
14. Greet the guest and let the guest know your purpose
15. Ask the guest were you can place the laundered items
16. Ask the guest to sign the delivery form
17. Ask the guest if they still need assistance
19. Close the guestroom door carefully
Assessment Method: demonstration with oral interview
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Trainee Name ________________________________ Date _________
CRITERIA
YES NO
Did you….?
1. Perform the correct procedure in handling
laundry items
2. Record the guest details
3. Fill the laundry list found inside the cabinet
4. Ask the guest to sign the laundry list for
confirmation
5. Ask the guest if they need further assistance.
7. Take the guest's items to the laundry's receiving
area.
8. Sort the linen accordingly
9. Ensure that the correct laundry documents are
filled out
10. Endorse laundry item to the right laundry
personnel involved in performing the tasks
11. Report and note any discrepancies damage or
stains
12. Collect guest's clothes from the laundry
13. Deliver guest's clothes
14. Enter the room discreetly
15. Greet the guest and let the guest know your
purpose
16. Ask the guest were you can place the laundered
items
17. Ask the guest to sign the delivery form
19. Ask the guest if they still need further
assistance
20. Close the guestroom door carefully
Trainer Name ________________________________ Date ____________
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TASK SHEET 3.1-4
Title: How to keep laundry area clean in accordance with
establishment standards
At the end of this activity you must able to follow and
demonstrate the procedure in keeping and maintaining the laundry area
clean in accordance with establishment standards.
Supplies/Materials :
 Laundry basket
 Step stool
 An empty basket or bin to hold items that don’t belong in
the room
 Microfiber Cloths (these will bring up dirt and hold on to
dust much better than standard cloths)
 All-purpose spray
 Dish soap
 Soft scrub brush
Equipment: vacuum cleaner, laundry hamper
Steps/Procedure:
Note: Always follow OH and S procedures in doing the activity.
1. Gather and organize all supplies in cleaning laundry area
2. Sort through all laundry items. Fold and place clean clothes in
the laundry basket (to be put away later) and place dirty items
into the laundry hamper.
3. Using a dust cloth or vacuum attachment, remove any cobwebs
from the corners of the room. Dust and wipe down any light
fixtures.
4. Using a microfiber cloth and an all-purpose cleaner, wipe down
any cupboard doors, shelving and countertops, as well as the
outside of the washer and dryer (including knobs and buttons).
Check the walls to see if there are any splatters from detergent
or other marks that require cleaning. As you move through the
room, clean from top to bottom and left to right to minimize
your cleaning time.
5. Fill the sink with water and some dish soap. Remove any
remaining lint from the dryer lint trap (you should get in the
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
habit of doing this after every load) and wash the trap in the
sink using a soft scrub brush or toothbrush. Using the narrow
attachment on your vacuum, vacuum up any lint or debris that
may have gone down the vent where the lint trap goes. Dry and
replace the lint trap.
6. Run a slightly damp microfiber cloth along the baseboards to
pick up any dust and dirt.
7. Sweep or vacuum the floor.
Assessment Method: demonstration
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Trainee Name _____________________________ Date _______
CRITERIA
YES NO
Did you….?
1. Follow the standard procedures in keeping
laundry area clean
2. Gather and organize all supplies in cleaning
laundry area
3. Dust and wipe fixtures and remove cobwebs
4. Fold and place clean cloth in laundry basket
5. Check the walls and ceiling if there are splatters
from detergent or dust
6. Remove any maintaining lint from dryer lint trap
and clean the washing machine
7. Sweep and vacuum the floor
8. Wash the trap in the sink using a soft scrub
brush or toothbrush
9. Run a slightly damp microfiber cloth along the
baseboards to pick up any dust and dirt
Trainer Name _________________________ Date ___________
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
SAMPLE
INSTITUTIONAL
ASSESSMENT
TOOLS
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Evidence Plan
Competency PROVIDE VALET/ BUTLER SERVICES
standard:
Unit of PROVIDING VALET/ BUTLER SERVICES
competency:
Ways in which evidence will be collected:
Third party Report

[tick the column]
Demonstration &
Observation &
Questioning
Questioning
Portfolio
Written
The evidence must show that the trainee…
 Demonstrated ability to explain the current
role of valet service within the hospitality 
industry*
 Demonstrated ability to care for guest
 
property*
 Demonstrated exemplary personal
 
presentation and communication standards*
 Established rapport and enhanced feelings

of goodwill between the guest within limit of  
responsibility
 Delivered valet services within limit of 
 
responsibility
 Accessed and utilized knowledge of
individual guest’s records to provide 
personalized and quality services based on
guest instructions and enterprise policy
NOTE: *Critical aspects of competency
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TABLE OF SPECIFICATION
# of
Objectives/Content
Knowledge Comprehension Application Synthesis items/
area/Topics
% of test
Provide valet
3 3 3 2 11/ 55%
services to guests
Display
professional valet 2 1 1 1 5/ 25%
standards
Care for guest

1 2 1 4/ 20%
property
20/
Total 6 6 5 3
100%
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Written Exam
TEST I
Direction: Write T if the statement is correct and F if the statement is
not correct. Write your answer on the space provided before the
number.
________1. The valet must not be able to respond immediately and

appropriately to the needs of individual guests who may all have
widely diverse demands.
________2. A valet, sometimes also known as a 'butler', is employed by a

hotel to provide a personalized and specialist service to guests
for the duration of their stay.
________3. Valet services are common in all hotels.
________4. Valet may be located in Housekeeping, Front Office or another

appropriate department such as Finance or Sales and
Marketing.
________5. Valet organize activities including reservations, tickets to shows,

entry to events, meeting with people, daily schedules, on behalf
of and under the direction of the guest.
________6. Valet service add a degree of service, class and style many people
associate with indulgence and opulence.
________7. Valet is not a service provider, their primary role is to record and
process guest charges and accounts.
________8. Valet or butler can recommend and suggest dining, shopping

and leisure activities to guest.
________9. Valet is always in the back of the house who work behind the
scenes.
________10. Valet can also work together with the concierge.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
________11. The role of valet would generally be undertaken by
unexperienced staff members or other people with sound
organizational and interpersonal skills.
________12. The service that provides by a valet are packing guest luggage,
cleaning and polishing shoes and light pressing of garments.
________13. There is a special relationship between the valet and the

maintenance department, especially the nature of the working relationship
between them that demands instant responses to guest needs, quick supply
of information, and general professional support.
________14. Valet maintains good relationship with guest to ensure that the
guest has a pleasant stay in the hotel and meet guest expectation and
satisfaction.
________15. One of the roles of valet is to be a trusted person whom the

guest can confide in when they need to talk or share an idea, experience or
opinion
TEST II
Direction: the questions below are valet job description, find valet role
inside the box and write the correct letter on the space provided before
the number.
a. Housekeeping e. organizer
b. Confidant f. supervisor
c. Guide g. guest relations
d. concierge
____1. Ensuring the guest has a pleasant stay in the venue, ensuring their
expectations are met and dealing with any problems that arise during the
stay.
____2. Organizing activities including reservations, tickets to shows, entry to
events, meetings with people, daily schedules, on behalf of and under the
direction of the guest
____3. Informing the guest of what is available both within and outside the
venue, when it is available, how to get there and how to obtain entry,
tickets, preferential treatment
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
____4. Performing a range of services normally provided by room attendants
in other rooms
____5. Being a trusted person whom the guest can confide in when they
need to talk or share an idea, experience or opinion
ANSWER KEY 3.1-1
Test I
1. FALSE
2. TRUE
3. FALSE
4. TRUE
5. TRUE
6. TRUE
7. FALSE
8. TRUE
9. FALSE
10. TRUE
11. FALSE
12. TRUE
13. FALSE
14. TRUE
15. TRUE
Test II
1. G
2. E
3. C
4. A
5. B
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Performance Test
Specific Instruction for the Candidate
Qualification HOUSEKEEPING NC II
Unit of Competency Covered PROVIDE BUTLER/VALET

SERVICE
General Instruction:
Given the necessary tools, materials and equipment, you are required
to perform valet servicing such as welcoming the guest, shoe polishing and
packing of guest clothes within 1 hour.
Specific Instruction:
1. Gather relevant supplies and materials for cleaning and sanitizing
2. Prepare sanitizing solutions (vinegar/ hydrogen peroxide/ bleach)
3. Apply prepared sanitizing solutions in the kitchen premises
4. Clean and store cleaning equipment and materials
LIST OF EQUIPMENT, TOOLS AND MATERIALS

EQUIPMENT
QTY Description
1 pc caddy/ trolley
1 pc luggage carrier
TOOLS
1 pc shoe brush/ sponge
3 pcs cleaning rags
SUPPLIES AND MATERIALS
2 Cleaning agents
bottles
1 Shoe polish
bottle
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
DEMONSTRATION
Candidate Name:
Assessor Name: Annaliza Cayco
Qualification: Cookery (NC II)
Date of assessment: March 10, 2017
Time of assessment: 8:00 am
Instructions for demonstration
Given the necessary materials, tools and equipment, the candidate must
be able to show the procedures in cleaning and sanitizing kitchen premises in
accordance with institution/ industry standard within 1 and 1/2 hour.
Materials and equipment:
LIST OF EQUIPMENT, TOOLS AND MATERIALS

EQUIPMENT
QTY Description
1 pc broom
1 pc dust pan
1 pc mop
1 pc pail/ bucket
SUPPLIES AND MATERIALS
5 pcs rags or cloth
1 bottle Liquid detergent
1 bottle bleach (or vinegar/ hydrogen peroxide)
3 pcs sponge/ brush
OBSERVATION √ to show if evidence
is demonstrated
During the demonstration of skills, did the Yes No N/A
candidate:
Perform safe work procedures in cleaning and sanitizing
kitchen premises
Demonstrate occupational health and safety practices in

using and storing cleaning and sanitizing agents
Demonstrate proper waste management and disposal of
waste
Clean and/ or sanitized walls, floors, shelves and

working surfaces without causing damage to health or
property
The candidate’s demonstration was:
Satisfactory ____ Not Satisfactory ____
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response
Extension/Reflection Questions Yes No
1. What are the roles of valet/butler?  
2. Discuss the proper procedures in handling laundry items.  
3. Ensuring the guest has a pleasant stay in the venue.  
4. Organizing activities including reservations, tickets to shows,
entry to events.  
5. Informing the guest of what is available both within and  

outside the venue
6. Performing a range of services normally provided by room  
attendants in other rooms
7. Valet maintain good relationship with guest  
8. The service that provides by a valet are packing guest  
luggage
9. Valet can also work together with the concierge.  
10. Valet service add a degree of service  
11. Valet services are common in all hotels.  
The candidate’s underpinning  Satisfactory  Not
knowledge was: Satisfactory
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Templates for Inventory of Training Resources
Resources for presenting instruction
 Print Resources As per TR As per Remarks
Inventory
CBLM 5 5
BOOKS 10 10
 Non Print Resources As per TR As per Remarks
Inventory
CD 25 25
USB/FLASH DRIVE 25 25
Resources for Skills practice of Competency #1
______________________________
 Supplies and Materials As per TR As per Remark
Inventory s
Shoe polish 25 25
brush 25 25
cotton 25 25
gloves 25 25
 Tools As per TR As per Remark
Inventory s
Sorting Baskets/ Laundry Baskets 5 pcs. 5
Variety of linen and clothing items 5 for each 5
and fabrics items
Gloves 25 pcs. 25
 Equipment As per TR As per Remark
Inventory s
Trolley 1 pc 1
Drying cleaning machine 1 unit 1
Washers 1 unit 1
Dryer 1 unit 1
Steam pressers 1 pc. 1
Ironing Board 1 pc. 1
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Maintain
Training
Facilities
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
SHOP LAYOUT
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
HOUSEKEEPING SCHEDULE
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Qualification HOUSEKEEPING NCII
Area/Section Practical Work Area ( Laundry Area)
In-Charge EDNA D. GERONIMO
Schedule for the ___Semester,________
Responsib Every Ever
ACTIVITIE le
S Dail other Weekl y Mont Remar
Person y Day y 15th hly ks
Day
1. Keep Trainees X
products in
original
containers,
with labels
intact.
2. Clean Trainees x
and check
equipment
from dust;
dry,
secured
and stable.
3. Clean Trainees X
and
arrange
trolleys and
sorting
shelves
according
to floor
plan/lay-
out; check
stability.
4. Clean Trainees X
and check
floor, walls,
windows,
ceilings;
graffiti/dus
t/rust,
cobwebs
and
outdated/u
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
nnecessary
objects/ite
ms,
obstruction
s, any used
materials/s
craps( slugs
, stubs)
spilled
liquid, open
cracks
(floor)
5. Clean, Trainees X
inspect
faucet
(check for
leaks),
check
drainage is
OK
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
EQUIPMENT MAINTENANCE SCHEDULE
EQUIPMENT TYPE Washing Machine
EQUIPMENT CODE W201
LOCATION Practical Work Area
Schedule for the Month of October 2016

ACTIVITIE MANPOWE
Dail Ever Weekl Ever Monthl Remark
S R
y y y y y s
Othe 15th
r Day
Day
1. Exami Trainees x Every

ne the cord time of
if there’s using
any open
wires and
be sure it
is always
plug into
standard
electrical
outlet.
2. Clean Trainees x Activity

the AC is done
drive box before
and
after
using
the unit
3. Check Trainees x Activity

V-belts for is done
uneven before
wear and and
frayed after
edges using
the unit
4. Verify Trainees x Activity

that V- is done
belts are before
properly and
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
aligned by after
checking using
pulley the unit
alignment
5. Remov Trainees x Activity

e back is done
panel and before
check and
overflow after
hose and using
drain hose the unit
for leaks
6. Clean Trainees x Activity

inlet hose is done
filter before
screen and
after
using
the unit
7. Check x
the supply
dispenser
hoses for
leaks.
8. Use x
compresse
d air to
clean lint
from
motor.
9. Clean x
interior of
machine,
both
basket and
shell, by
wiping
with a
water-
soaked
sponge or
cloth
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
10. Use x
compresse
d air to
ensure
that all
electrical
component
s are free
of moisture
and dust.
11. Verify x
that
insulation
is intact on
all external
wires and
that all
connection
s are
secure
12. Check x
the bearing
housing's
mounting
bolts
13. Check x
the shock
absorber's
mounting
bolts
Special Instructions:
Trainer: EDNA D. GERONIMO
HOUSEKEEPING INSPECTION CHECKLIST

Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Area/Section Practical Work Area
YES NO INSPECTION ITEMS
X 1. Did you keep products in original containers, with

labels intact?
X 2. Did you clean and check equipment from dust; dry,

secured and stable.
X 3. Did you clean and arrange trolleys and sorting shelves

according to floor plan/lay-out; check stability.
X 4. Did you clean and check floor, walls, windows,

ceilings; graffiti/dust/rust, cobwebs and
outdated/unnecessary objects/items, obstructions,
any used materials/scraps( slugs, stubs) spilled liquid,
open cracks (floor)
X 5. Clean, inspect faucet (check for leaks), check drainage
is OK
X 6. Did you clean and check wash area;
 Walls/ floors-free from oils, molds, broken
tiles,gums stains or graffiti
 Drainage system is functiona
 Water system functional; no dripping faucets or
leaking pipes
 Free from unnecessary objects (mops, rags)
X 7. Did you clean and maintain work shop surroundings
by sweeping/ removing fallen leaves branches, debris
and other refuse, impounded water, clearing pathways
of obstructions.
X 8. Did you disposed properly waste materials (follow
waste segregation system)
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
EQUIPMENT MAINTENANCE INSPECTION CHECKLIST
Equipment Type : Washing Machine

Property Code/Number :MGD101
Location : Practical Work Area
Trainer-In-Charge : EDNA D. GERONIMO
YES NO INSPECTION ITEMS
1. Did you examine the cord if there’s any open wires and
X
be sure it is always plug into standard electrical outlet.
X 2. Did you check and clean the AC drive box.
X 3. Check V-belts for uneven wear and frayed edges
4. Verify that V-belts are properly aligned by checking

X
pulley alignment.
5. Remove back panel and check overflow hose and drain

X
hose for leaks.
X 6. Clean inlet hose filter screen
X 7. Check the supply dispenser hoses for leaks.
X 8. Use compressed air to clean lint from motor.
X 9. Clean interior of machine, both basket and shell, by

wiping with a water-soaked sponge or cloth
X 10. Use compressed air to ensure that all electrical

components are free of moisture and dust
X 11. Verify that insulation is intact on all external wires and

that all connections are secure
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
X 12. Check the bearing housing's mounting bolts
X 13. Check the shock absorber's mounting bolts
Remarks:
Inspected by: Trainer: EDNA D. GERONIMO Date: October

2015
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TAG-OUT INDEX CARD
LOG DATE TYPE DESCRIPTION
SERIAL ISSUED (Danger/Caution) (System Components, Test
Reference, etc.
2016- January Danger/
001 2016 Grounded handle Washing Machine
(for repair)
BREAKDOWN / REPAIR REPORT
Property ID Number SI001
Property Name Washing Machine
Location Practical Work Area
Findings Recommendation
Grounded handle For repair
Inspected by: EDNA D. Reported to: Redentor Pascual

GERONIMO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date: July 6, 2016 Date: July 7, 2016
Subsequent Action Taken: Recommendation: For repair

Immediate inspections of
defective items
By Technician Reported to: Mrs. Laarnie Santos
Redentor Pascual
Date:07-06, 2016 Date: 07-07,2016
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
WASTE SEGREGATION LIST
Area/Section Practical Work Area
General/ Accumulated Waste Segregation Method

Wastes
Recycle Compose Dispose
1.Empty Bottles x
2. Used papers x
3. Used Bulbs x
4. Broken glass x
5. Old decor x
6. Old linens x
7. Old Tables with x

discoloration of paints
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
WORK REQUEST
Unit No.
Description: Washing Machine
MGD101
Observation/s: Date Reported:
Grounded Handle 07-06-2016

Activity: Reported by:
Replacement of power cord. EDNA D. GERONIMO
Date completed:
07-20-2016
Signature:
Spare parts used:

Power cord
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
EQUIPMENT PURCHASE REQUEST FORM
Date: August 8, 2016

Name : EDNA D. GERONIMO
Purpose of Request: Replacement of broken equipment
Please order the following items:
Qty Unit Model Description Unit cost Amount
1 unit Flat Iron Imarflex IRS-340S Steam Flat Iron P3, 550.00 P3, 550.00
Date Required: 09-10-16 Total Cost: P3, 550.00
I certify that the supplies requisition above are necessary and will be used for purpose stated.
Requested by: Approved by:
EDNA D. GERONIMO Mrs. Maricris A. Bautista

Trainer Head Purchasing Officer
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
SALVAGE REPORT
AREA/ SECTION
Practical Work Area
IN-CHARGE
EDNA D. GERONIMO
FACILITY TYPE PART ID RECOMMENDATION
Trolley T105 Store as Back up for other area.
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
EQUIPMENT RECORD
No. Location Equipment Qty Title Description Purchase Drawing Ref.

No. Order No.
1 Practical Work VC105 1 Vacuum Lotus Wet/Dry 2015-001
Area Cleaner Vacuum
2 Practical Work WM101 1 Washer Digital Washing 2015-002

Area Machine
3 Practical Work WMD101 1 Washer/Dryer Front load 2016-003

Area washer/dryer
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Practical Work
Area
4 Practical Work TR103 1 Trolley Metal 2015-005
Area
4 Practical Work L106 1 Ironing Mat White/Blue 2015-006

Area
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
INSPECTION REPORT
Area/ Section Practical work area
FACILITY TYPE
INCIDENT ACTION TAKEN PROGRESS / REMARKS
Not working For replacement For purchase
Steam Flat Iron
Reported by:
Date:07-06-2016
EDNA D. GERONIMO
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
WASTE MANAGEMENT PLAN
The primary goal of pre-incident waste management planning is to prepare a

community to effectively manage waste, debris and materials generated by a
homeland security incident, including reducing the potential amount of
waste generated at the outset. Communities can follow EPA’s comprehensive
Pre-incident All-Hazards Four Step Waste Management (WM) Planning
Process or, if resources and time are limited, can focus on one or more pre-
incident planning activities at a time.
Benefits of Pre-incident Waste Management Planning

Nearly all incidents generate waste, debris and materials. While the amount
of waste varies between incidents, the generated waste is often greater than
the amount of waste many communities handle each year. Additionally,
homeland security incidents may generate waste streams, such as chemical,
biological and radiological-contaminated wastes, that typically are not
handled by communities or waste management facilities. In addition to
helping the whole community prepare for these potential wastes, pre-
incident planning encompasses source reduction and hazard mitigation
activities aimed at reducing the total amount of waste generated by an
incident, especially for a large-scale natural disaster. While this pre-incident
planning should be documented in a Waste Management Plan (WMP), the
community’s preparation provides the most benefits, such as:
 Saves valuable time and resources during an incident
 Allows more efficient and effective waste management decision-making
during an incident
 Encourages stakeholders (e.g., state, local, tribal and territorial
governments, owners of private storage, treatment and disposal
facilities, residents) to work together before an incident occurs
 Boosts the community’s resiliency, resulting in a quicker and less
costly recovery to its pre-incident state
 Enhances communities’ adaptation to the waste-related impacts of
climate change
 Minimally detracts from, or otherwise impacts, the broader response
and recovery efforts due to the efficient implementation of waste
management activities
Planning with Limited Time and Resources

Pre-incident planning can be done in stages. Below is a list of waste
management planning activities that may provide the greatest benefit for a
community that has limited resources and time to devote to planning. Small
but significant steps taken prior to an incident can have a big impact on the
efficiency and effectiveness of post-incident waste management decision-
making.
For example, few facilities are able to accept radiological-contaminated
waste. Knowing where radiological-contaminated waste can be takenEXIT
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
and if it will be accepted by the facility before a radiological incident occurs
means that the site can be cleaned up faster (e.g., contaminated waste
immediately can begin to be transported off-site to a permitted facility),
limiting the possible spread of contamination (e.g., minimizes opportunities
for radiation to spread into the surrounding environment due to weather
and other factors). Even if a radiological incident is unlikely to occur in a
particular community, planning for radiological contaminated waste has
value beyond radiological incidents. For example, a large-scale natural
disaster may damage hospitals and generate mixed wasted (i.e., waste
containing both radioactive and hazardous waste components) that would
need to be managed at an appropriate facility. Further ideas on planning
activities can be found in the Pre-incident All-Hazards Four Step Waste
Management (WM) Planning Process section.
1. Consult with interested stakeholders

o Which people in your community have information or resources
related to various waste management-related activities (e.g.,
transportation, sanitation, emergency response, environmental
health, public health, public works, zoning, key industry and
business leaders)?
o What is each stakeholder’s role and/or authority to act during
an incident (e.g., issue emergency declarations, issue permit
waivers)?
2. Identify potential waste streams
o What are the possible waste streams that an incident may
generate in your community, considering the industrial,
agricultural, residential and commercial aspects of the
community?
o Do any federal or local laws or regulations apply to the potential
waste streams?
o How much waste is expected to be generated by each waste
stream EXIT, in relative terms?
o Can the amount of potentially generated waste be reduced by
means of source reduction (e.g., updating building codes for
resilient building design and construction) or hazard mitigation
(e.g., eliminating potential problematic wastes, such as
retrofitting PCB transformers to reduce PCB-contaminated
wastes) activities?
3. Evaluate the reuse and recycling program
o What reuse and recycling options (e.g., recycling facilities, end
markets for reused and recycled products) currently are
available to your community within and/or across jurisdictional
lines?
o Can the existing reuse and recycling program be scaled up to
handle disaster-related wastes?
o Does your community have green building programs, local
waste management ordinances and/or building code
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
requirements that encourage the creation and help maintain a
robust reuse and recycling infrastructure?
4. Consider waste collection strategies
o How may the waste be separated into different waste streams
before being removed from the site of the incident?
o Can the volume of the waste be reduced?
o How may the waste be collected and transported off-site after an
incident?
5. Determine locations or criteria for waste management sites
o What locations are suitable for waste staging, storage and
decontamination activities?
o Are contracts pre-negotiated for those sites?
o What criteria should be used for selecting appropriate sites for
different waste streams, if locations cannot be pre-determined?
6. Select potential waste management facilities

o What reuse, composting, recycling, treatment and disposal
options currently are available in your community, state or
region EXIT?
o Which waste streams may each waste management facility
accept?
o How much of each waste stream can each facility receive?
o Under what conditions, if at all, will specific facilities
accept the waste?
o Are contracts pre-negotiated with these facilities, as well as
with neighboring communities?
7. Create a waste management-focused community outreach
plan
o How may your community be informed of waste
management-related information, including transportation
and management of incident-related wastes in or near the
community?
o What are the most effective methods of notifying your
community about the risks that each waste stream may
present to human health and the environment?
o Which people or groups in your community can help you
spread important information?
o What are possible ways to increase public understanding
and acceptance of decontaminated wastes, reused
materials and recycled products made from incident-
related wastes?
8. Address health and safety considerations for waste
management operations
o What are the risks associated with the potential waste
streams and the use of decontamination technologies?
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
o Do emergency personnel have appropriate training
regarding waste handling and management?
o Is personal protective equipment (PPE) available should an
incident occur?
Pre-incident All-Hazards Waste Management

Planning Process
EPA’s pre-incident waste management planning process is designed to
help communities prepare for an incident’s waste management needs,
regardless of the hazard. This recommended process guides emergency
managers and planners through four steps that cover the initiation,
creation, updating and implementation of a waste management plan.
The waste management planning process does not have to be
completed at one time or by one person.
9. Step 1: Conducting Pre-planning Activities

o Prioritize plan development
1. Conduct a community-specific hazard assessment
that looks at realistic worst-case scenarios and
hazards, their likelihood and the volumes and masses
of wastes (including debris and materials) generated.
2. Consider whether you want a single plan that
addresses all-hazards or separate, scenario-specific
plans. EPA recommends a single all-hazards plan
Date Developed:
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EDNA D. GERONIMO
PORTFOLIO
because much of the planning would apply to all
scenarios.
o Identify and engage with individuals and groups who
should be involved in the planning process, as appropriate
1. Consult individuals or groups who represent
transportation, sanitation, emergency response,
environmental health, public health, public works,
zoning, industry and business, among others.
o Identify and review national, regional, state, local, tribal,
territorial and any organization-specific plans and mutual
aid agreements
1. Include plans of bordering localities, as well as
bordering states and countries, if applicable.
o Enhance community resiliency
1. Identify opportunities for source reduction (e.g.,
updating building codes for resilient building design
and construction), hazard mitigation (e.g., eliminating
potential problematic wastes, such as retrofitting
polychlorinated biphenyl (PCB) transformers to
reduce PCB-contaminated wastes) and increasing
reuse and recycling.
o Determine legal and regulatory waste management
requirements, issues and considerations (e.g., law
enforcement concerns if incident is man-made)
o Determine Federal Emergency Management Agency’s
(FEMA) cost reimbursement requirements, if appropriate
o Identify unique, local circumstances and issues that may
affect waste management during an incident (e.g., union
concerns, geography, sensitive populations)
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Supervise
Work-Based
Learning
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TRAINING PLAN
Qualification: HOUSEKEEPING NC II
Trainees’ Facilities/
Training Mode of Staff/ Assessment Date and
Training Tools and Venue
Activity/Task Training Name Method Time
Requirements Equipment
1. PROVIDE Receiving On-the-Job Elena •Telephone Blue Written November
HOUSEKEEPING housekeeping Training Ortega/ •Computer Diamon exam 4-6,2016
SERVICES TO requests Housekee •Pen and paper d hotel
GUEST ping •Housekeeping/ (main
Supervisor FO forms Performance
lobby) Test
Providing/ On-the-Job Gina •Pen and paper Blue Performance November
Servicing Training Vera/ •Housekeeping/ Diamon test 7-8,2016
housekeeping Housekee FO forms d hotel
requests ping Staff •operating (guest Oral
manuals room)
•room supplies Interview
and amenities
•brochures and
rates
Providing On-the-Job Elena •Telephone Blue Interviews/ November
advice to guest Training Ortega/ •Computer Diamon questioning 9-
Housekee •guest room d hotel 12,2016
ping (complete and
supervisor operational Performance
laboratory) (Recepti Test
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
•Pen and paper on Hall)
•Housekeeping/ Written
FO forms Exam
•operating
manuals
Liaising with On-the-Job Elena •Pen and paper Blue Performance November
other Training Ortega/ •Housekeeping/ Diamon test 13-
departments Housekee FO forms d hotel 14,2016
ping •operating
Supervisor manuals Oral
•room supplies Interview
and amenities
2. CLEAN AND Setting-up On-the-Job Jim •room supplies Microtel Performance November
PREPARE ROOMS equipment Training Domingo/ and amenities test 15-
FOR INCOMING and trolleys Butler •sorting baskets 18,2016
GUESTS •garbage bags
•vacuum Oral
cleaners Interview
•caddy/ trolley
•carpet sweeper
Accessing On-the-Job Kyla •Housekeeping Microtel •Interviews/ November
rooms for Training Padilla/ reports and questioning 19,2016
servicing Hotel endorsements
Supervisor •Telephone
•Computer Performance
•Pen and paper Test
Making–up On-the-Job Gina •pillows Microtel Performance November
beds Training Vera/ •pillow cases test 20-
Housekee •bed sheets 21,2016
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
ping staff •blankets
•bed cover Oral
•linens Interview
•bed
Cleaning and On-the-Job Hotel Staff •room supplies Microtel Performance November
clearing rooms Training and amenities test 22-
•vacuum 23,2016
cleaners
•carpet sweeper Oral
•rugs for Interview
various
purposes
•squeegees
•cleaning
chemicals
Cleaning and On-the-Job Butler •room supplies Microtel Performance November
storing trolleys Training and amenities test 26-
and •caddy/ trolley 27,2016
equipment •cleaning
chemicals Oral
•rugs for Interview
various
purposes
3. PROVIDE Providing valet On-the-Job Hill •pen and paper Harvest Performance November
VALET/BUTLER services to Training Portes/ •tags Hotel test 28-29-30,
SERVICE guests Floor •housekeeping 2016
Manager forms
•Caddy/ trolley Oral
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
•laundry basket Interview
•labeler
•luggage carrier
•sorting shelves
Displaying On-the-Job Floor •pen and paper Harvest Written December
professional Training Manager •tags Hotel exam 2-3, 2016
standards •housekeeping
forms
•organizational
chart
•laundry
supplies
•laundry report
forms
Caring for On-the-Job Jim •cleaning Harvest Performance December
guest property Training Domingo/ agents Hotel test 4-5-6,
Butler •needles and 2016
threads
•pen and paper Oral
•guest folio Interview
•luggage carrier
•flat iron
•steam pressers
•ironing board
•cabinets
•shoe brush
•cleaning rags
4.LAUNDRY Identifying On-the-Job Dina •Detergent Harvest Performance December
LINEN AND types of fabric Training Surla/ •Waterproof Hotel test 9-10,
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
GUEST CLOTHES and laundry Linen & clothing and 2016
equipment Room footwear Oral
Supervisor •Headwear Interview
•Linen
•Fabric
•Washing
machine
•Stain Remover
Observing On-the-Job Linen & •Detergent Harvest Performance December
safety Training Room •Waterproof Hotel test 11-12,
practices in Supervisor clothing and 2016
handling footwear Oral
laundry •Headwear Interview
equipment •Linen
and chemicals •Fabric Written Test
•Washing
machine
•Stain Remover
•Flat Iron
•Ironing board
•Bucket
•Laundry
Basket
•Hanger
•Sorting shelves
•Labeler
Packaging and On-the-Job Linen & •Detergent Harvest Performance December

store laundry Training Room •Waterproof Hotel test 13-16,
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
items Supervisor clothing and 2016
footwear Oral
•Headwear Interview
•Linen
•Fabric
•Washing
machine
•Stain Remover
•Flat Iron
•Ironing board
•Bucket
•Laundry
Basket
•Hanger
•Sorting shelves
•Labeler
5. CLEAN Selecting and On-the-Job Dianne •Operating Harvest Written December

PUBLIC AREAS, setting up Training Nova/ manuals and Hotel exam 19-20,
FACILITIES AND equipment Public brochures 2016
EQUIPMENT and materials Area •bleaching
Supervisor agent Performance
•stain removing Test
agent
Boy •fabric
Marcos/ softeners Oral
Janitor •sanitizing Interview
agent
•All-purpose
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
cleaning agent
•cleaning
solution
•detergents
(liquid, powder)
•report forms
•fiber/ fabric
samples
•different linens
and laundry
items
•labeler
•hangers
•laundry
baskets
•wash basin
Applying On-the-Job Public •Mops Harvest Performance January

cleaning Training Area Hotel test 3-4, 2017
technique Supervisor 
Brushes
Oral
 Brooms Interview
 Buckets
 Dust
Pans
 Garbage
Receptacles
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
•sanitizing
agent
•All-purpose
cleaning agent
•cleaning
solution
•detergents
(liquid, powder
Cleaning dry On-the-Job Janitor • Mops Harvest Performance January
and wet areas Training • Brushes Hotel test 5-6, 2017
• Brooms
• Buckets
• Dust Pans Oral
• Garbage Interview
Receptacles
•sanitizing
agent
•All-purpose
cleaning agent
•cleaning
solution
•detergents
(liquid, powder
Scrubbing
Foam
Dish Sponges
Spray Bottles
Anti-Static
Dusters
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Gloves
Maintaining On-the-Job Public • Mops Harvest Written January
and storing Training Area • Brushes Hotel exam 7-10,
cleaning Supervisor • Brooms 2017
equipment • Buckets
and chemicals • Dust Pans Performance
• Garbage Test
Receptacles
•sanitizing
agent Oral
•All-purpose Interview
cleaning agent
•cleaning
solution
•detergents
(liquid, powder
Mop Squeezer
6.DEAL Determining On-the-Job Housekee First Aid kit Astoria Written January
WITH/HANDLE the level of Training ping Plaza exam 11-13,
INTOXICATED intoxication Supervisor Performance 2017
GUESTS Test
Applying On-the-Job Housekee First Aid kit Astoria •Interviews/January
appropriate Training ping Plaza questioning 14-
procedures Supervisor Performance 18,2017
Test
Oral
Interview
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Complying On-the-Job Housekee First Aid kit Astoria •Interviews/ January
with Training ping Plaza questioning 19-21,
legislation Supervisor 2017
Technical Education and Skills Development Authority

RIZAL MEMORIAL COLLEGES
TRAINEE’S RECORD BOOK
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
The Trainees’ Record Book contains all the required
competencies in your chosen qualification. All you have to
do is to fill in the column “Task required” and “Date
Accomplished” with all the activities in accordance with the
training program and to be taken up in the school and
with the guidance of the instructor. The instructor will
likewise indicate his/her remarks on the “Instructors
Remarks” column regarding the outcome of the task
accomplished by the trainees. Be sure that the trainee will
Trainee No.HKS-2016-134
personally accomplish the task and confirmed by the
instructor.
NAME: JENNIFER F. CRUZ It is of great importance that the content should be
QUALIFICATION: HOUSEKEEPING NCII written legibly on ink. Avoid any corrections or erasures
and maintain the cleanliness of this record.
TRAINING DURATION: 400 HOURS
This will be collected by your trainer and submit the
TRAINER: EDNA D. GERONIMO same to the Vocational Instruction Supervisor (VIS) and
shall form part of the permanent trainee’s document on
file.
THANK YOU.
NOTES:
Instructions:
This Trainees’ Record Book (TRB) is intended to
serve as record of all accomplishment/task/activities while She is well-mannered, honest and industrious. She
undergoing training in the industry. It will eventually is very organized and dedicated in learning the industry
become evidence that can be submitted for portfolio work. Well done!
assessment and for whatever purpose it will serve you. It is
therefore important that all its contents are viably entered
by both the trainees and instructor.
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Unit of Competency: 1 Provide housekeeping services to Unit of Competency: 2 Clean and Prepare rooms for
guest incoming guests
NC Level II NC Level II
Learning Task/Activity Date Instructo Learning Task/Activity Date Instructors
Outcome Required Accomplish rs Outcome Required Accomplishe Remarks
ed Remarks d
Receive Receiving November Compete Set up Setting up November Competent
housekeepin housekeeping 6,2016 nt equipment equipment 18,2016
g requests requests and and trolleys
trolleys
Provide/ Providing/ November Compete
Service Servicing 8,2016 nt Access Accessing November Competent
housekeepin housekeeping rooms for rooms for 19,2016
g requests requests servicing servicing
Provide Providing advice November Compete Make up Making up November Competent
advice to to guest 12,2016 nt beds beds 21,2016
guest
Clean and Cleaning and November Competent
Liaise with Liaising with November Compete clear clearing rooms 23,2016
other other 14,2016 nt rooms
departments departments
Clean and Cleaning and November Competent
store storing 27,2016
trolleys trolleys and
__________________ ___________________
and equipment
Trainee’s Signature Trainer’s Signature equipment
____________________ ______________________
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Trainee’s Signature Trainer’s Signature
Unit of Competency: 3 PROVIDE VALET SERVICE Unit of Competency: 4 Laundry Linen and Guest Clothes
NC Level I
NC Level II
Learning Task/Activity Date Instructors
Learning Task/Activity Date Instructors Outcome Required Accomplished Remarks
Outcome Required Accomplishe Remarks
d Identify types Identifying December 10, Competent
of fabric and types of 2016
Provide Providing November 30, Competent laundry fabric and
valet valet services 2016 equipment laundry
services to to guests equipment
guests
Observe Observing December 12, Competent
Display Displaying December 3, Competent safety safety 2016
professional professional 2016 practices in practices in
valet valet handling handling
standards standards laundry laundry
Care for Caring for December 6, Competent equipment equipment
guest guest 2016 and and
property property chemicals chemicals
Package and Packaging December 16, Competent
store laundry and store 2016
_____________________ ______________________ items laundry
Trainee’s Signature Trainer’s Signature items
_____________________ ____________________
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Unit of Competency: 5 Clean public areas, facilities and
equipment Unit of Competency: 6 Deal with/ handle intoxicated
NC Level II guests
Learning Task/Activity Date Instructors NC Level II
Outcome Required Accomplishe Remarks Learning Task/Activity Date Instructors
d Outcome Required Accomplishe Remarks
Select and Selecting and December Competent d
set up setting up 20, 2016 Determine Determining January 13, Competent
equipment equipment the level of the level of 2017
and and materials intoxication intoxication
materials
Apply Applying January 4, Competent Apply Applying January Competent
cleaning cleaning 2017 appropriate appropriate 18,2017
technique technique procedures procedures
Clean dry Cleaning dry January 6, Competent Comply Complying January 21, Competent
and wet and wet areas 2017 with with 2017
areas legislation legislation
Maintain Maintaining January 10, Competent
and store and store 2017
cleaning cleaning
equipment equipment ______________________ ____________________
and and chemicals
chemicals
______________________ ____________________
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
TRAINEE’S PROGRESS SHEET
Name : JENNIFER CRUZ Trainer : EDNA D. GERONIMO

Nominal
Qualification : HOUSEKEEPING NCII : 400HOURS
Duration
Training Training Date Date Trainee’s Supervisor’s
Units of Competency Rating
Activity Duration Started Finished Initial Initial
Provide housekeeping Receiving 25 hrs November November Competent
services to guest housekeeping 4,2016 6,2016
requests
Providing/ 25 hrs November November Competent
Servicing 7,2016 9,2016
housekeeping
requests
Providing 25 hrs November November Competent
advice to guest 10,2016 12,2016
Liaising with 25 hrs November November Competent
other 13,2016 15,2016
departments
Total 100HRS
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Clean and Prepare rooms Setting-up 20hrs. November November Competent
for incoming guests equipment and 16,2016 18,2016
trolleys
Accessing 16hrs. November November Competent
rooms for 19,2016 21,2016
servicing
Making–up 8hrs. November November Competent
beds 21,2016 21,2016
Cleaning and 16hrs. November November Competent
clearing rooms 22,2016 23,2016
Cleaning and 20hrs. November November Competent
storing trolleys 26,2016 28,2016
and equipment
Total 80HRS
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
PROVIDE VALET Providing valet 30hrs. November December Competent
SERVICE services to 29, 2016 2, 2016
guests
Displaying 24hrs. December December Competent
professional 3, 2016 5 2016
valet standards
Caring for 26hrs. December December Competent
guest property 6, 2016 9, 2016
Total 80HRS
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Training Date Date Trainee’s Supervisor’s
Units of Competency Training Activity Rating
Duration Started Finished Initial Initial
Laundry Linen and Identifying types 30hrs. December December Competent
Guest Clothes of fabric and 10, 2016 12, 2016
laundry
equipment
Observing safety 26hrs. December December Competent
practices in 13, 2016 15, 2016
handling laundry
equipment and
chemicals
Packaging and 24hrs. December December Competent
store laundry 16, 2016 18, 2016
items
Total 80HRS
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Training Date Date Trainee’s Supervisor’s
Units of Competency Training Activity Rating
Duration Started Finished Initial Initial
Clean public areas, Selecting and 20hrs. December December Competent
facilities and setting up 19, 2016 21, 2016
equipment equipment and
materials
Applying 20hrs. January January Competent
cleaning 3, 2017 5, 2017
technique
Cleaning dry and 20hrs. January January Competent
wet areas 6, 2017 8, 2017
Maintaining and 20hrs. January January Competent
store cleaning 9, 2017 11, 2017
equipment and
chemicals
Total 80HRS
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Deal with/ handle Determining 30hrs. January January Competent
intoxicated guests the level of 12, 14, 2017
intoxication 2017
Applying 26hrs. January January Competent
appropriate 15,2017 18,2017
procedures
Complying 24hrs. January January Competent
with legislation 19, 21, 2017
2017
Total 80 HRS
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Training Activity Matrix
Facilities/ Venue
Training Date &
Trainee Tools and Remarks
Activity (Workstation Time
Equipment
/ Area)
Prayer
Recap of

Activities 8:00 AM
Unfreezing to 8:30
All trainees
Activities AM

Feedback of

Training

Rejoinder/

Motivation
Provide housekeeping services to guest

Receiving Caballero, • Tables Learning Septemb All the
housekeepi Marra R. Resource er 4-6, trainees
 Chairs
were very
ng requests Carpio,  computer Area/ 2016 cooperativ
Christian  telephone Practical e
S.  logbook Work Area
Damian,  pen (Workstatio
Ronn  paper n 1)
Kenndey B.  sample
Dayao, request
Allysa A. forms
Dela Cruz,
Joana B.
Providing/ dela Cruz, •Pen and Practical Septemb All the
Servicing Rhone paper Work Area er 7-8, trainees
housekeepi Alvin DC •Housekeepi (Work 2016 perform
ng requests Flores, ng/ FO station 1) ed well
Jennalyn forms
B. •operating
Gonzales, manuals
Maricar P. •room
Hipolito, supplies and
Jeremy Y. amenities
Ibarra, •brochures
Cheryll S.
Providing Lacsina, • Computer E- Learning Septemb All the
advice to Genesis C.  LCD Area/ er 9-12, trainees
guest Linsangan, Projector Practical 2016 were
Rochelle S.  tables Work Area quite
Maglalang,  Chairs (Workstatio hesitant
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Rhodelle M.  Telephone n 1) at first
Mijares,  Paper but after
Makielyn  pen several
Miranda,  Logbook practice
Jessa T.  Sample s, they
request were
forms able to
perform
the
given
task
Liaising Miranda, •LCD E-learning Septemb All the
with other Roquel S. projector area/ er 13-14, trainees
department Ocampo, •Computer Contextual 2016 exhibit
s Jewel I. •operating Learning interest
Paguinto, manuals Area to learn
Jorry P.  Books/
Pantalunan References
, Jhanzen
A.
Portillo,
May Gielyn
Rodriguez,
John Paulo
G.
Clean and Prepare rooms for incoming guests
Setting-up Rodriguez, •room Practical Work Sept All the
equipment Mylenne V. supplies and Area (Work emb trainees
and trolleys Sanguyo, amenities station 2 er perform
Rhealyn S. •sorting 15- ed well
Santos, baskets 18,
John •garbage 2016
Bernard T. bags
Trinidad, •vacuum
Angelo cleaners
•caddy/
trolley
•carpet
sweeper
Accessing dela Cruz, •Housekeepi Practical Work Sept All the
rooms for Rhone ng reports Area (Work emb trainees
servicing Alvin DC and station 2 er exhibit
Flores, endorsement 19, interest
Jennalyn s 2016 to learn
B. •Telephone
Gonzales,  Room keys
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Maricar P. •Computer
Hipolito, •Pen and
Jeremy Y. paper
Ibarra,  Cleaning
Cheryll S. materials
 mops
 Broom
Making–up Caballero, •pillows Practical Work Sept All the

beds Marra R. •pillow cases Area emb trainees
Carpio, •bed sheets (Workstation 2) er perform
Christian •blankets 20- ed well
S. •bed cover 21,
Damian, •linens 2016
Ronn •bed
Kenndey B.
Dayao,
Allysa A.
Dela Cruz,
Joana B
Cleaning Rodriguez, •room Practical Work Sept All the
and Mylenne V. supplies and Area emb trainees
clearing Sanguyo, amenities (Workstation 2) er perform
rooms Rhealyn S. •caddy/ 22- ed well
Santos, trolley 23,
John •cleaning 2016
Bernard T. chemicals
Trinidad, •rugs for
Angelo various
purposes
Cleaning Lacsina, •room Institutional Sept All
and storing Genesis C. supplies and Assessment emb trainees
trolleys and Linsangan, amenities Area er passed
equipment Rochelle S. •caddy/ 26-
Maglalang, trolley 27,2
Rhodelle M. •cleaning 016
Mijares, chemicals
Makielyn •rugs for
Miranda, various
Jessa T. purposes
Provide valet service
Providing dela Cruz, •pen and E-learning Sept All the

valet Rhone paper Area/ Practical emb trainees
services to Alvin DC •tags Work Area er perform
guests Flores, •housekeepi (Workstation 3) 28- ed well
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
ng forms 29-
•Caddy/ 30,
trolley 2016
Jennalyn
•laundry
B.
basket
Gonzales,
•labeler
Maricar P.
•luggage
Hipolito,
carrier
Jeremy Y.
•sorting
Ibarra,
shelves
Cheryll S.
 computer
 LCD
projector
Displaying Lacsina, •pen and Learning Octo All the
professional Genesis C. paper Resource Area ber trainees
valet Linsangan, •tables 1-3, perform
standards Rochelle S. •chairs 2016 ed well
Maglalang,
Rhodelle M.
Mijares,
Makielyn
Miranda,
Jessa T.
Caring for •cleaning Institutional Octo All the
guest agents Assessment ber trainees
property •needles and Area 4-5- passed
threads 6,
•pen and 2016
Rodriguez,
paper
Mylenne V.
•guest folio
Sanguyo,
•luggage
Rhealyn S.
carrier
Santos,
•flat iron
John
•steam
Bernard T.
pressers
Trinidad,
•ironing
Angelo
board
•cabinets
•shoe brush
•cleaning
rags
Laundry Linen and Guest Clothes
Identifying Caballero, •Detergent Learning Octo All the
types of Marra R. •Waterproof Resource Area/ ber trainees
fabric and Carpio, clothing and Practical Work 7-9, perform
laundry Christian footwear Area ed well
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
equipment •Headwear (Workstation 4) 2016
S.
•Linen
Damian,
•Fabric
Ronn
•Washing
Kenndey B.
machine
Dayao,
•Stain
Allysa A.
Remover
Dela Cruz,
 Tables
Joana B
 Chairs
Observing Lacsina, •Detergent Practical Work Octo All the
safety Genesis C. •Waterproof Area ber trainees
practices in Linsangan, clothing and (Workstation 4) 10- perform
handling Rochelle S. footwear 12, ed well
laundry Maglalang, •Headwear 2016
equipment Rhodelle M. •Linen
and Mijares, •Fabric
chemicals Makielyn •Washing
Miranda, machine
Jessa T. •Stain
Remover
•Flat Iron
•Ironing
board
•Bucket
•Laundry
Basket
•Hanger
•Sorting
shelves
•Labeler
Packaging dela Cruz, •Detergent Institutional Octo All the
and store Rhone •Waterproof Assessment ber trainees
laundry Alvin DC clothing and Area 13- passed
items Flores, footwear 15,
Jennalyn •Headwear 2016
B. •Linen
Gonzales, •Fabric
Maricar P. •Washing
Hipolito, machine
Jeremy Y. •Stain
Ibarra, Remover
Cheryll S. •Flat Iron
•Ironing
board
•Bucket
•Laundry
Basket
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
•Hanger
•Sorting
shelves
•Labeler
Clean public areas, facilities and equipment
Selecting Rodriguez, •Computer E-learning Octo All the
and setting Mylenne V. •LCD Area/ ber trainees
up Sanguyo, projector Contextual 16- perform
equipment Rhealyn S. •Books Learning Area 18, ed well
and Santos, •Magazines 2016
materials John
Bernard T.
Trinidad,
Angelo
Applying Caballero, •Mops Practical Work Octo All the
cleaning Marra R.  Brushes Area ber trainees
technique Carpio,  Brooms (Workstation 5) 19- perform
Christian  Buckets 21, ed well
S.  Dust Pans 2016
Damian,  Garbage
Ronn Receptacles
Kenndey B. •sanitizing
Dayao, agent
Allysa A. •All-purpose
Dela Cruz, cleaning
Joana B agent
•cleaning
solution
•detergents
(liquid,
powder
Cleaning dela Cruz, • Mops Practical Work Octo All the
dry and wet Rhone • Brushes Area ber trainees
areas Alvin DC • Brooms (Workstation 5) 22- perform
Flores, • Buckets 24, ed well
Jennalyn • Dust Pans 2016
B. • Garbage
Gonzales, Receptacles
Maricar P. •sanitizing
Hipolito, agent
Jeremy Y. •All-purpose
Ibarra, cleaning
Cheryll S. agent
•cleaning
solution
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
•detergents
(liquid,
powder
Scrubbing
Foam
Dish
Sponges
Spray Bottles
Anti-Static
Dusters
Gloves
Maintaining Rodriguez, • Mops Institutional Octo All

and store Mylenne V. • Brushes Assessment ber trainees
cleaning Sanguyo, • Brooms Area 25- passed
equipment Rhealyn S. • Buckets 27, the
assessme
and Santos, • Dust Pans 2016
nt
chemicals John • Garbage
Bernard T. Receptacles
Trinidad, •sanitizing
Angelo agent
•All-purpose
cleaning
agent
•cleaning
solution
•detergents
(liquid,
powder
Mop
Squeezer
Deal with/ handle intoxicated guests

Determinin Caballero, Computer E-Learning Area Octo All the
g the level Marra R. LCD ber trainees
of Carpio, projector 28- perform
intoxication Christian 29, ed well
S. 2016
Damian,
Ronn
Kenndey B.
Dayao,
Allysa A.
Dela Cruz,
Joana B
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Applying dela Cruz, First Aid kit Practical Work Octo All the
appropriate Rhone Area ber trainees
procedures Alvin DC (Workstation 6) 30 – perform
Flores, Nove ed well
Jennalyn mber
B. 1,20
Gonzales, 16
Maricar P.
Hipolito,
Jeremy Y.
Ibarra,
Cheryll S.
Complying Rodriguez, Tables Learning Nove All the
with Mylenne V. Resource Area mber trainees
Chairs
legislation Sanguyo, 2-3, perform
Rhealyn S. CBLM 2016 ed well
Santos,
John
Bernard T.
Trinidad,
Angelo
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
PROGRESS CHART
Name of Trainee
1 Caballero, Marra R. / / / / / / / / / / / / / / / / / / / / / / /
2 Carpio, Christian S. / / / / / / / / / / / / / / / / / / / / / / /
3 Damian, Ronn kenndey B. / / / / / / / / / / / / / / / / / / / / / / /
4 Dayao, Allyza A. / / / / / / / / / / / / / / / / / / / / / / /
5 Dela Cruz, Joana B. / / / / / / / / / / / / / / / / / / / / / / /
6 Dela Cruz, Rhone A. / / / / / / / / / / / / / / / / / / / / / / /
7 Flores, Jennaly B. / / / / / / / / / / / / / / / / / / / / / / /
8 Gonzales, Maricar P. / / / / / / / / / / / / / / / / / / / / / / /
9 Hipolito, Jeremy Y. / / / / / / / / / / / / / / / / / / / / / / /
10 Ibarra, Cheryll S. / / / / / / / / / / / / / / / / / / / / / / /
11 Lacsina Genisis C. / / / / / / / / / / / / / / / / / / / / / / /
12 Linsangan, Rochelle S. / / / / / / / / / / / / / / / / / / / / / / /
13 Maglalang, Rhodell M. / / / / / / / / / / / / / / / / / / / / / / /
14 Mijarez, makiely N. / / / / / / / / / / / / / / / / / / / / / / /
15 Miranda, Jessa T. / / / / / / / / / / / / / / / / / / / / / / /
16 Miranda, Roquel S. / / / / / / / / / / / / / / / / / / / / / / /
17 Ocampo, Jewel I. / / / / / / / / / / / / / / / / / / / / / / /
18 Paguinto, Jorry P. / / / / / / / / / / / / / / / / / / / / / / /
19 Pantalunan, Jhanzen A. / / / / / / / / / / / / / / / / / / / / / / /
20 Portillo, May Gielyn B. / / / / / / / / / / / / / / / / / / / / / / /
21 Rodriguez, John Paulo G. / / / / / / / / / / / / / / / / / / / / / / /
22 Rodriguez, Mylene V. / / / / / / / / / / / / / / / / / / / / / / /
23 Sanguyo, Rhealyn S. / / / / / / / / / / / / / / / / / / / / / / /
24 Santos, John Bernard T.. / / / / / / / / / / / / / / / / / / / / / / /
25 Trinidad, Angelo G. / / / / / / / / / / / / / / / / / / / / / / /
Trainer: Date Started: Legend: -Competent
-Not Yet Competent
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Name of Trainee
1 Caballero, Marra R. / / / / / / / / / / / / / / / / / / / / / / /
2 Carpio, Christian S. / / / / / / / / / / / / / / / / / / / / / / /
3 Damian, Ronn kenndey B. / / / / / / / / / / / / / / / / / / / / / / /
4 Dayao, Allyza A. / / / / / / / / / / / / / / / / / / / / / / /
5 Dela Cruz, Joana B. / / / / / / / / / / / / / / / / / / / / / / /
6 Dela Cruz, Rhone A. / / / / / / / / / / / / / / / / / / / / / / /
7 Flores, Jennaly B. / / / / / / / / / / / / / / / / / / / / / / /
8 Gonzales, Maricar P. / / / / / / / / / / / / / / / / / / / / / / /
9 Hipolito, Jeremy Y. / / / / / / / / / / / / / / / / / / / / / / /
10 Ibarra, Cheryll S. / / / / / / / / / / / / / / / / / / / / / / /
11 Lacsina Genisis C. / / / / / / / / / / / / / / / / / / / / / / /
12 Linsangan, Rochelle S. / / / / / / / / / / / / / / / / / / / / / / /
13 Maglalang, Rhodell M. / / / / / / / / / / / / / / / / / / / / / / /
14 Mijarez, makiely N. / / / / / / / / / / / / / / / / / / / / / / /
15 Miranda, Jessa T. / / / / / / / / / / / / / / / / / / / / / / /
16 Miranda, Roquel S. / / / / / / / / / / / / / / / / / / / / / / /
17 Ocampo, Jewel I. / / / / / / / / / / / / / / / / / / / / / / /
18 Paguinto, Jorry P. / / / / / / / / / / / / / / / / / / / / / / /
19 Pantalunan, Jhanzen A. / / / / / / / / / / / / / / / / / / / / / / /
20 Portillo, May Gielyn B. / / / / / / / / / / / / / / / / / / / / / / /
21 Rodriguez, John Paulo G. / / / / / / / / / / / / / / / / / / / / / / /
22 Rodriguez, Mylene V. / / / / / / / / / / / / / / / / / / / / / / /
23 Sanguyo, Rhealyn S. / / / / / / / / / / / / / / / / / / / / / / /
24 Santos, John Bernard T.. / / / / / / / / / / / / / / / / / / / / / / /
25 Trinidad, Angelo G. / / / / / / / / / / / / / / / / / / / / / / /
Trainer: Date Started: Legend: -Competent/Not Yet Competent
Date Developed:
OCTOBER 2017
HOUSEKEEPING NC II
Minutes of the Meeting
Focus Group Discussion
Date: September 30, 2017

Agenda: Facilitatig Training Session
MEMBERS:
1. Mrs. Jennie B. Fernandez

2. Mr. Jonathan Arista
3. Mr. Christopher Ariola
CBT Concerns Discussions Resolutions/Agreement
1. CBT Layout Safety; Accessible; Assurance Safety;
Complete Accessible; Complete
components; components; Aligned
Aligned with the with the competencies of
competencies of qualification; Well-
qualification; Well- sequenced layout.
sequenced.
2. Monitoring of Prompt and regular in Monitor if the
Attendance attendance. trainer/trainee’s is have
regular attendance.
3. Utilization of work Proper utilization of Making practical and
area work area. effective use of work area.
4. Orientation Orientation includes Proper orientation after
a. CBT on the units of student enters the program.
b. Roles competencies to be Trainees accomplish forms,
c. TR complete. trainers provides guidance
d. CBLM Trainer / trainees role and support.
e. Facilities
f. Evaluation system Following the TR Penalties when they not
follow the TR.
Demonstration;
Written and oral
questioning
5. RPL Recognition of prior Administering Recognition of
learning prior learning
6. Teaching methods Encouraging student The class become a dynamic
and technique to prepare for the environment in which
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
lesson before class. standards elaborate on what
they already studied.
Self-learning
Resolving real life cases
Design Thinking
using Group Analysis; Brain
Utilized social media storming; Innovation;
in the Classroom creatives thinking.
7. Monitoring of Monitoring of Regular monitoring of
learning activities learning activities learning activities.
a. Achievement Achievement chart
chart Progress chart
b. Progress chart
8. Feedback Giving feedback after Immediate and constructive
the trainees master feedback when the trainees
the skills. master the skills.
9. Slow learners Priorities the slow Giving additional time
learner. teaching the slow learner.
10. Other concerns N/A N/A
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Training Evaluation Report
1. Title of the Report: Housekeeping NCII
2. Executive summary:
This training evaluation would like to bring out the perception of the
trainees about the effectiveness of the school’s training program, their
rating on the skills that they have gained and also their rating on the
work attitudes they executed as a result of the training they have
undergone from the institution. Out of the 25 trainees, 5 are
outstanding, 16 are very satisfactory and 4 satisfactory.
From the result of the evaluation, it is evident that the training
program was rated with an overall mean of 4.21 described as very
satisfactory. The orientation about the SIT/OJT program, the
requirements and preparations needed and its expectations got the
highest mean score of 4.9 while the supervisor’s effectiveness in
supervising through regular meetings, consultations and advice got the
lowest average mean score of 3.5. Nevertheless, both indicators together
with the others received descriptive ratings of very satisfactory.
3. Rationale:
The purpose of having this training evaluation is to look into the
strengths of the program that need to be polished and most especially the
program’s weak points that need to be changed or revised.
4. Objectives:
The training evaluation was made to gather information from the
trainees about the training program of the institution.
Specifically it aims to;
1. assess the perception of the trainees on the program
component of the training.
2. determine the trainees acquired skills from the
training.
3. evaluate the trainees attitude towards work as a
result from the experiences they gained from the training.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
5. Methodology
The survey questionnaire method was used in the training
evaluation to assess the effectiveness of the given training.
The Likert’s Scale was used to interpret the result of the
evaluation.
6. Results and discussion

Table 6.1: Institutional Evaluation
Item
Question
No.
Average
INSTITUTIONAL EVALUATION
Rating
Has (your school) conducted an orientation about
1 the SIT/OJT program, the requirements and 4.9
preparations needed and its expectations?
Has (your school) provided the necessary 4.6
2 assistance such as referrals or recommendations
in finding the company for your OJT?
Has (your school) showed coordination with the 4.2
3 industry partner in the design and supervision of
your SIT/OJT?
Has your in-school training adequate to 4.3
4 undertake Industry Partner assignment and its
challenges?
Has (your school) monitored your progress in 4.1
5
the industry?
Has the supervision been effective in achieving
6 your OJT objectives and providing feedbacks 4.3
when necessary?
Did (your school) conduct assessment of your 4.2
7
SIT/OJT program upon completion?
Were you provided with the results of the 4.52
8 Industry and (your school) assessment of your
OJT?
Average 4.40
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Table 6.2: Industry Evaluation
Item Question Average
Rating
No.
INDUSTRY PARTNER
1 Was the Industry partner appropriate for
your type of training required and/or 4
desired?
2 Has the industry partner designed the 4
training to meet your objectives and
expectations?
3 Has the industry partner showed 3.9
coordination with (your institution) in the
design and supervision of the SIT/OJT?
4 Has the industry Partner and its staff
welcomed you and treated you with 3.9
respect and understanding?
5 Has the industry partner facilitated the 3.9
training, including the provision of the
necessary resources such as facilities and
equipment needed to achieve your OJT
objectives?
6 Has the industry partner assigned a 3.6
supervisor to oversee your work or
training?
7 Was the supervisor effective in supervising 3.5
you through regular meetings,
consultations and advise?
8 Has the training provided you with the
necessary technical and administrative
4.4
exposure of real world problems and
practices?
9 Has the training program allowed you to 4.2
develop self-confidence, self-motivation
and positive attitude towards work?
10 Has the experience improved your 4.4
personal skills and human relations?
11 Are you satisfied with your training in the 4.5
industry?
Average 4.03
Based on table 6.1: Institutional Evaluation, it shows that the

Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
mean is 4.40 which implies that the institutional evaluation is very
satisfactory while in table 6.2: Industry Evaluation it has a mean of 4.03
interpreted also as very satisfactory.
It is therefore concluded that the training is very important to the
trainees for the mastery of the competencies needed in the assessment in
Housekeeping NCII.
7. Recommendation
Although the raters rated the program as very satisfactory, there
are still weak points that need to be improved specially in the provision of
supervisor to the trainees to assist and guide them in the course of the
training.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
COMPETENCY EVALUATION RESULT SUMMARY
TRAINEES NAME
FACILITATORS NAME EDNA D. GERONIMO
QUALIFICATION HOUSEKEEPING NC II
DATE OF EVALUATION
TIME OF EVALUATION
The Performance of the Trainee in the following
assessment methods Not
[ Please Tick appropriate box] Satisfactory Satisfactory
Did the trainees overall performance meet the

required evidences/standards?
Recommendation
For re-evaluation ________________________________
Qualified to take the Next Competency
General comments [Strengths/Improvement Needed]
Trainee’s Signature Date:
Facilitator’s Signature: Date:
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TRAINING EVALUATION FORM
Dear Trainees:
The following questionnaire is designed to evaluate the effectiveness of the
Supervised Industry Training (SIT) or On the Job Training (OJT) you had with
the Industry Partners of (your institution). Please check (√) the appropriate box
corresponding to your rating for each question asked. The results of this
evaluation shall serve as a basis for improving the design and management of
the SIT in SICAT to maximize the benefits of the said Program. Thank you for
your cooperation.
Legend:
5- Outstanding
4- Very Good/ Very Satisfactory
3- Good/ Adequate
2- Fair/ Satisfactory
1- Poor/ Satisfactory
NA- not applicable
Item
Question Ratings
No.
INSTITUTIONAL EVALUATION 1 2 3 4 5 NA
Has (your school) conducted an orientation /
1 about the SIT/OJT program, the requirements
and preparations needed and its expectations?
Has (your school) provided the necessary /
assistance such as referrals or
2
recommendations in finding the company for
your OJT?
Has (your school) showed coordination with /
3 the industry partner in the design and
supervision of your SIT/OJT?
Has your in-school training adequate to /
4 undertake Industry Partner assignment and
its challenges?
Has (your school) monitored your progress /
5
in the industry?
Has the supervision been effective in achieving /
6 your OJT objectives and providing feedbacks
when necessary?
7 Did (your school) conduct assessment of /
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
your SIT/OJT program upon completion?
Were you provided with the results of the /
8 Industry and (your school) assessment of
your OJT?
Comments/ Suggestions:
INDUSTRY EVALUATION FORM

Item Question Rating
No.
INDUSTRY PARTNER 1 2 3 4 5 NA
1 Was the Industry partner appropriate /
for your type of training required
and/or desired?
2 Has the industry partner designed the /
training to meet your objectives and
expectations?
3 Has the industry partner showed /
coordination with (your institution) in
the design and supervision of the
SIT/OJT?
4 Has the industry Partner and its staff /
welcomed you and treated you with
respect and understanding?
5 Has the industry partner facilitated the /
training, including the provision of the
necessary resources such as facilities
and equipment needed to achieve your
OJT objectives?
6 Has the industry partner assigned a /
supervisor to oversee your work or
training?
7 Was the supervisor effective in /
supervising you through regular
meetings, consultations and advise?
8 Has the training provided you with the /
necessary technical and administrative
exposure of real world problems and
practices?
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Average Ratings
9 Has the training program allowed you /
to develop self-confidence, self
motivation and positive attitude
towards work?
10 Has the experience improved your /
personal skills and human relations?
11 Are you satisfied with your training in /
the industry?
Comments/Suggestions:
Signature: _____________________
Printed Name: Kimberly Buligon Qualification: Housekeeping NCII
Host Industry Partner: ABC Hotel Supervisor: Juliet B. Natividad
Period of Training: Dec. 1 – 20, 2017 Instructor: EDNA D. GERONIMO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
PREPARATION Average
1. Institutional Evaluation 4.40
2. Industry Evaluation 4.03
General Average 4.21
Range:
0.00-1.40 = Poor / Unsatisfactory

1.50-2.49=Fair/Adequate
2.50-3.49=Good Satisfactory
3.50-4.49=Very good / Very Satisfactory
4.50-5.00=Outstanding
General Interpretation
Based on the gathered evidence the training has been delivered
effectively and the t
Recommendation
Rearrange the workshop lay-out so that the components of CBT are
well-defined to the trainees.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
SELF
EVALUATION
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Self-Evaluation
The training shall design self-questionnaire that he/she shall answer

after the conduct of the training. This shall be serve as a checklist of what
he/she must do.
During the session, did I? Yes No

1. Achieve the learning objectives? 
2. Encourage participation of the trainers? 
3. Consider feedback of trainees? 
4. Assist the trainees when they needed assistance? 
5. Provide opportunities for practice? 
Sample questions that the trainer could answer.
1. Did any unexpected problem arise? Did I deal with them correctly?
Yes, I deal correctly with the expected problem that arises.
2. Did I become an effective trainer?

Yes, I am an effective trainer with the proof that my trainees
pass their assessment.
3. Did I motivate and help my trainees on their difficulties?

Yes, I motivated and helped my students on their difficulties by
giving them support and guidance. By encouraging and giving
motivation that can help the trainees deal with their difficulties.
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
THIRD
PARTY
CERTIFICATE
Date Developed:
YOUR NC
PORTFOLIO Page 131 of 137
Developed by:
RELEVANT
TRAINING
CERTIFICATE
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
NATIONAL
CERTIFICATE
LEVEL
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
TM-I
CERTIFICATION
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
OTHER
RELEVANT
CERTIFICATE
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
CERTIFICATE OF
EMPLOYMENT
INDICATING
YEARS OF
TEACHING
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO
Date Developed:
NC II
EDNA D. GERONIMO
PORTFOLIO

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EDNA D.

Qualification Title: HOUSEKEEPING NC II

Unit of Competency: PROVIDE VALET/BUTLER SERVICE

Module Title: PROVIDING VALET/BUTLER SERVICE

RIZAL MEMORIAL COLLEGE

Language, Average grade in: Average grade in:

Cultural and Ethnicity/culture:

Education & Highest Educational Attainment:

Previous List down trainings related to Housekeeping

Special courses Other courses related to HOUSEKEEPING

Learning styles a. Visual - The visual learner takes mental

often referred to as hyperactive students

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

1. Participate in workplace communication

1.2Speak English at a basic operational level 

1.3 Participate in workplace meeting and discussion 

1.4 Complete relevant work related documents 

2. Work in team environment

2.3Work effectively with colleagues 

2.4 Work in socially diverse environment 

3.Practice career professionalism

3.2Set and meet work priorities 

3.3Maintain professional growth and development 

4.Practice occupational health and safety procedures

4.1Evaluate hazard and risks 

4.2Control hazards and risks 

4.3Maintain occupational health and safety awareness 

4.4Perform basic first-aid procedures 

1. Develop and update industry knowledge

1.2 Update continuously relevant industry knowledge 

1.3 Develop and update local knowledge 

1.4 Promote products and services to customers 

2. Observe workplace hygiene procedures

2.2 Identify and prevent hygiene risk 

3. Perform computer operations

3.2 Input data into a computer 

3.3 Assess information using computer 

3.4 Produce/ output data using computer system 

3.5 Maintain computer system 

4.Perform workplace and safety practices

4.3Observe and monitor people 

4.4Deal with emergency situations 

4.5Maintain safe personal presentation standards 

4.6Maintain a safe and secure workplace 

5. Provide effective customer service

5.2 Identify customer needs 

5.3 Deliver service to customer 

5.4 Handle queries through use of common business tools 

1.2 Provide/Service housekeeping requests 

1.3 Provide advice to guest 

1.4 Liaise with other departments 

2. Clean and Prepare rooms for incoming guests

2.2 Access rooms for servicing 

2.3 Make up beds 

2.4 Clean and clear rooms 

2.5 Clean and store trolleys and equipment 

3. Provide Valet/ Butler Service

Trainee Name _____________________ Date: _

Trainer Name _______ Date