Sahakar Maharshi Shankarrao Mohite - Patil Institute of Technology and Research, Akluj

Department of Mechanical Engineering

Class : T.Y. INDUSTRIAL AND QUALITY MANAGEMENT Semester : VI

MCQ

When a manager monitors the work performance of

workers in his department to determine if the quality of
1 a) Leading b) Planning c) Organizing d) Controlling d
their work is 'up to standard', this manager is engaging
in which function?

d) planning,
a) organising, b) organising, c) planning,
In what order do managers typically perform the organising,
2 planning, leading, planning, organising, leading, c
managerial functions? controlling,
controlling, leading controlling controlling
leading

c) Director, d) Communicator,
a) Figurehead, b) Spokesperson,
3 What are the three interpersonal roles of managers? coordinator, organiser, a
leader and liaison leader, coordinator
disseminator spokesperson

d) Managing the
Which of these is not part of the recognised challenges a) Micro-managing b) Managing
4 c) Managing change learning a
for modern managers? the workforce communications
organisation

Who gives the following definition of Management?

d) Mary Parker
5 “Management is an art of knowing what to do when to a) Henri Fayol b) F.W Taylor c) George R. Terry b
Follett
do and see that it is done in the best and cheapest way.”

c) science as well as an
6 Management is_________________ a) a science. b) an art. d) a commerce c
art.
 a) Chief Execution b) Chief Executive d) Chief Extreme
7 Full form of CEO is : c) Chief Excise Officer b
Officer Officer Officer

Which one is not a recognized key skill of

8 a) Conceptual skills b) Human skills c) Technical skills d) Writing skills d
management?

9 Management is a creative and________process. a) systematic b) long c) continuous d) none of these c

10 Management exists at the ___ level of the organization. a)Lower b)Middle c)Top d)All of the above d

a)goals of b)functions of c)results of

11 Planning, organizing, directing and controlling are the: d)all of the above. b
management. management. management.

12 Which of the following is a function of management? a) Doing b) Staffing c) Sampling d) Maintaining b

Managers who direct the work of the rank and file b) First Line
13 a) Top Managers. c) Middle Managers. d) Operative. b
employees are known as: Managers.

d) Risk taking
a) Attitude of b) Behavior of c) Performance of
14 Managers cannot evaluate: characteristics of a
employee. employee. employee.
employee.

Guiding and supervising the efforts of subordinates

15 towards the attainment of the organization 's goals a) planning b) organizing c) directing d) controlling c
describes the function of :
 c) guiding and
Directing function of management embraces activities a) issuing orders to b) supervising
16 teaching the d) all of these d
of : subordinates subordinates
subordinates

Establishing standards,comparing actual results with

17 standards and taking corrective actions are the steps a) planning b) controlling c) directing d) organizing b
included in the process of

Control function of management cannot be performed

18 a) planning b) organizing c) staffing d) motivation a
without:

Successful coordination of activities results from

19 a) planning b) organizing c) staffing d) all of these d
effectively carrying out the function:

Which part of the management process includes

20 measuring results, comparing results to expectations, a) planning b) organizing c) leading d) controlling d
and taking corrective action to bring results in to line?

A manager who possesses knowledge of the processes,

21 equipment, and potential problems of an industry would a) technical b) administrative c) interpersonal d) organizational a
possess what type of managerial skill?

Which management function involves setting goals and

22 objectives and creating specific plans for completing a) planning b) organizing c) controlling d) leading a
them?

Which function of management is concerned with

23 filling and keeping filled the positions in organization a) planning b) organizing c) staffing d) controlling c
structure

Which function of management is concerned with

24 obtaining, utilizing and maintaining a satisfactory a) planning b) organizing c) staffing d) controlling c
workforce?
 Name the process which co-ordinates human efforts,
25 assembles resources and integrates both into a unified a) Management b) planning c) organizing d) Directing c
whole to be utilized for achieving specified objectives.

b) Goal, Long d)Task, Long

Managers should know and use the three types of a) Emergency, Task, c) Short range, Long
26 range, & range, & c
planning. These are: & Contingency. range, & Contingency.
Contingency. Emergency.

b) Ad hoc c) Business level d) Scenario

27 What is another name for contingency planning? a) Synergy planning d
planning planning planning

Which of the following is not a recognised type of

28 a) Business b) Succession c) Ad hoc d) Financial c
plan?

d) Unspecified
29 To what time-frame do strategic plans relate? a) Long-term b) Medium-term c) Short-term time it takes to a
achieve an aim

Which is not a recognised form of business continuity a) Contingency b) Scenario d) Building

30 c) Financial planning d
planning? planning planning planning

a) An imagined b) An
What is the definition of a scenario in scenario d) An unplanned
31 sequence of future unpredictable c) A planned for event a
planning? for event
events event
a) Dismissing an b) A formal d) The formal
c) A vote of no
employee for a process of process of
32 What is a succession plan? confidence in a board b
more favourable planning to fill a acquiring a new
member
employee role that will staff member

What one of the following is not a key management b) Analytical c) IT and computing d) Communication
33 a) Conceptual skills c
skill in planning? skills skills skills
 a) top managers of b) middle c) supervisory d) non supervisory
34 Strategic planning is done by: a
the firm. managers. managers. employees.

____________ refers to the process of developing

b) tactical c) contingency d) none of the
35 detailed, short term strategies about what is the be a) strategic planning b
planning planning above
done, who is to do it, and how it is to be done.
b) Removes
c) Creates an
a) Establishes order conflict among
36 Organizing is a process by which the manager environment suitable d) All of the above d
out of chaos people over work
for teamwork
or responsibility

It is defined as the framework within which managerial a) Span of b) Organizational c) Informal d) None of the
37 b
and operating tasks are performed. management structure organisation above

It refers to the number of subordinates that can be a) Organizational b) Informal c) Span of d) None of the
38 c
effectively managed by a superior, structure organisation management above

As the span of management increases in an

d) None of the
39 organisation, the number of levels of management in a) Increases b) Decreases c) Remains unaffected b
above
the organisation
Uranus Limited is a company dealing in metal products.
The work is mainly divided into functions including a) Functional b) Relational d) None of the
40 c) Divisional structure a
production, purchase, marketing, accounts and structure structure above
personnel. Identify the type of organizational structure

1. Identify the type of organizational structure which a) Functional b) Horizontal d) Divisional

41 c) Network structure a
facilitates occupational specialization, structure structure structure

Identify the type of organizational structure which

a) Network b) Divisional
42 makes training of employees easier, as the focus is only c) Functional structure d) Matrix structure c
structure structure
on a limited range of skills.
 This type of organizational structure is most suitable
when the size of the organisation is large, has a) Divisional b) Functional
43 c) Network structure d) Matrix structure b
diversified activities and operations require a high structure structure
degree of specialization,
Under this type of organizational structure, manpower
a) Divisional b) Functional
44 is grouped on the basis of different products c) Network structure d) Matrix structure a
structure structure
manufactured.

Process of entrusting responsibility & authority &

d) Informal
45 creating accountability of person who work has been a) Delegation b) Centralization c) Decentralization a
organization
given:-

a) Deliberately
Which of the following is not true about formal b) Stable & c) Violation of rules d) Leaders are
46 planned & created d
organization:- predictable may lead to penalties chosen
by management

b) Assignment of d) Decision
47 Which of the following is not a process of organising:- a) Division of work c) Grouping jobs d
duties making

b) Establishing
a) Identifying &
productive d) None of the
48 Organising can be defined as:- grouping various c) Both a) & b) c
relations for the above
activities
achievement of

49 Which of the following is not concerned with staffing? a) Recruitment b) Selection c) Training d) Publicity d

a) Manpower b) Placement &

50 Which of the following is not a process of selection? c) Separation d) Initiate action d
planning orientation

b) Checking d) Medical
51 Which of the following is not a process of selection? a) Testing c) Attitude formation c
references examination
 Which of the following is not an external source of a) Campus d) Direct
52 b) Promotion c) Casual callers b
recruitment recruitment recruitment

It is the process of introducing the selected employee to

53 other employees and familiarising him with the rules a) Orientation b) Selection c) Training d) Recruitment a
and policies of the organisation.

It refers to the employee occupying the position or post

54 a) Orientation b) Selection c) Placement d) Recruitment c
for which the person has been selected.

55 The important aspects of staffing include a) Selection b) Training c) Recruitment d) All of the above d

a) Identification and
b) Selecting the c) Inviting applications
The various activities involved in the process of assessment of the
56 most suitable from the prospective d) All of the above d
recruitment include different sources of
source or sources candidates
recruitment
a) Shifting an b) Entrusting
57 Promotion leads to employee to a higher c) Increase in status d) All of the above d
higher position responsibilities
d) Placement
It is suitable for filling casual vacancies when work
a) Direct b) Labour c) Advertising on agencies and
58 load is high or when certain number of permanent a
recruitment contractors television management
workers are absent.
consultants
Under this method of recruitment, an organisation
a) Direct d) Advertising on
59 maintains a database of unsolicited applicants in their b) Casual callers c) Labour contractors b
recruitment television
offices.
d) Placement
This source of recruitment basically specialises in
a) Direct b) Labour c) Advertising on agencies and
60 filling up the vacancies at the middle level and top level d
recruitment contractors television management
management.
consultants
 This test is an indicator of a person’s learning ability
61 a) Trade test b) Personality test c) Intelligence test d) Aptitude test c
or the ability to make decisions and judgements.

It is a measure of an individual’s potential for learning

62 a) Trade test b) Personality test c) Intelligence test d) Aptitude test d
new skills.

b) Ensuring
a) Formulating c) Creating provision
Which of the following activities lie within the scope of healthy labour
63 compensation and for social security and d) All of the above d
Human Resource Department? relations and
incentive plans welfare of employees
union
a)Medical b) Reference and c) Job Offer, d) Reference and
Identify the correct sequence of the steps involved in Examination, Background Reference and Background
64 d
the selection process Contract of checking, Background checking, checking,
Employment, Selection Selection Decision, Selection
a) Suitable division b) Developing
Which one of the following is not an importance of c) Employee d) Efficient use of
65 of work among skills in a
staffing? satisfaction human resources
employees employees

d) Medium or
66 Time perspective in training is ___ a) Short term b) Long term c) Medium term a
Long term

67 Web publishing is a/an ___ source of recruitment. a) External b) Internal c) Campus d) Both b) and c) a

68 Which of the following is not concerned with staffing? a) Recruitment b) Selection c) Training d) Publicity d

d) Getting others
69 ___________ is increasing Leadership rapidly: a) Strategy b) Command c) Control d
to follow
 a) Leadership does b) When people
not necessarily take operate as leaders c) Not every leader is a
70 Regarding leadership, which statement is false? d) All of the above b
place within a their role is manager
hierarchical always clearly
__________ are the approaches to the study of
a) Contingency d) Inspirational
71 leadership which emphasise the personality of the b) Group theories c) Trait theories c
theories theories
leader:
a) Leaders focus onb) Leader focus on c) Leaders focus on
Which of the following statements best captures the
budgeting, aligningsetting direction, motivating people,
72 nature of leadership as it should be for yourbusiness to d) None of These b
people with a align people with planning and
ensure your continued future success?
shared vision and a shared vision organizing and staffing
a) “We can go to the
b) “I need your
Which of the below is an example of democratic zoo or bird park for
feedback before I c) “Everybody will fall
73 d) None of These b
leadership? this outing. I am OK
make decision. in at 1400 hour sharp.”
with anything.” Please speak out.”
b) always make c) remove those who
a) always lead with
decisions that are do not support his
74 A leader must.. the objectives in d) None of These a
popular to his ideas or hinder his
mind.
people. plans.

A leader who is honest in speech and upright in

75 a) Patience. b) Servanthood. c) Integrity. d) None of These c
character exhibits

a) “We can go to the b) “I need your

Which of the below is an example of laissez-faire zoo or bird park for feedback before I c) “Everybody will fall
76 d) None of These a
leadership? this outing. I am OK make decision. in at 1400 hour sharp.”
with anything.” Please speak out.”
 a) It is the words b) It is the
c) It is your body
and sentence loudness and
77 What is verbal impact? improvement and d) None of These a
constructions used clarity of your
posture.
in your speech. speech.

a) the ability to b) the ability to

motivate people to command people c) the ability to
78 Leadership may be defined as… d) None of These a
work towards a to work towards a discipline people
common goal. common goal

a) are the b) will earn you

Good communication skills and motivation c) are helpful to your
79 foundation of respect from d) None of These c
techniques… leadership.
leadership. people.

b) magnify his c) receive

80 A leader should not… a) be confident. d) None of These b
achievement. encouragement.

a) this will keep his

b) without c) this is how
team motivated and
81 A leader must know how to lead because… challenges, people leadership potential d) None of These a
effective by meeting
will feel bored. can be measured.
their objectives.
b) Make sure that c) Encourage new
a) Take time to plan
As a team leader, what can you do to encourage each leader has leaders to use their
82 when you can all d) All the above d
leadership potential in your fellow Guiders ? the necessary own talents and skills
meet together.
books and to enrich your

The capacity to influence people and accomplish

83 a) power. b) leadership. c) authority. d) status. b
desired objectives is called:

b) Choose key
a) Allocate
84 What is the first step in a control process? personnel for the c) Select a strategy d) Set standards d
resources
task
 d) Responsibility
85 Budgetary control requires the preparation of a) Training schedule b) Budgets c) Network diagram b
centres

86 Controlling is needed at which level of management? a) Top level b) Middle level c) Lower level d) All level d

87 Controlling is related to: a) Results b) Individuals c)Things d) Managers a

d) Measurement
a) Taking corrective b) Analysing the c) Determining
88 First step in controlling process is: of actual c
action deviations standards
performance.

A. Increase in
D. None of the
89 Effective quality control results in: customer B. Lower cost C. Both a and b c
above
satisfaction

90 Quality is ______ variability. a) opposite of b) proportional to c) reciprocal of d) synonym of c

d) whether the
a) how long the b) how easy it is to c) how often the product is capable
91 Performance of a product is _____ d
product lasts repair the product product fails of doing the
intended job

c) Acceptance
92 Which one of these is not a component of quality? a) Reliability b) Durability d) Serviceability c
sampling

Quality characteristics are classified into variables and

93 a) constants b) attributes c) standards d) specifications b
________
 Degree to which design specifications are followed in b) Quality of d) None of the
94 a) Quality Control c) Quality Assurance b
manufacturing the product is called conformance mentioned

Which of the following is not included in External b) help line d) complaint

95 a) testing c) warranty work a
failure costs? support resolution

d) equipment
b) formal
96 What is not included in prevention costs? a) quality planning c) test equipment calibration and d
technical reviews
maintenance

Quality also can be looked at in terms of user a) A compliant b) Good quality c) Delivery within d) All of the
97 d
satisfaction which includes product output budget and schedule mentioned

Inspections and testing are what kinds of Quality

98 a) Prevention b) Internal Failure c) External Failure d) Appraisal a
Costs?

What kind of quality cost is incurred when an error is

99 a) Prevention b) Internal Failure c) External Failure d) Appraisal b
detected in a product prior to shipment?

C. Internal failure
D. All of the
100 Identify the types of quality-related costs: A. Prevention cost B. Appraisal costs costs and external d
above
failure costs

A. Cost of B. Cost of quality C. The costs arising

D. All of the
101 Prevention costs are: preventing defects inspection and from a failure to meet a
above
before they occur testing quality standards

A. Cost of B. Cost of quality C. The costs arising

D. All of the
102 Appraisal costs are: preventing defects inspection and from a failure to meet b
above
before they occur testing quality standards
 a) Manufacturing b) Service c) Manufacturing and d) Government
103 Benchmarking is used extensively in __________ c
organizations only organizations only service organizations institutions only

Company A manufactures 10 defective products on an

d) Concept of
average out of 1000 products manufactured. Company b) A should
a) B should choose c) Both are equally benchmarking is
104 B manufactures 5 defective products on an average out choose B as b
A as benchmark efficient not applicable
of 1000 products manufactured. Which company must benchmark
here
be chosen for benchmarking and by whom?

Benchmarking involves ________ between the

a) Increasing the b) Reducing the d) Broadening the
105 performance level of the organization with its c) Opening the gap b
gap gap gap
benchmark.

Benchmarking is used by organizations as a ________ a) Intermittent b) Discontinuous c) Continuous d) Sporadic

106 c
tool. improvement improvement improvement improvement

d) Systematic
b) Systematic c) Systematic search
a) Systematic search search for
107 What is not benchmarking? search for for highly effective d
for best practices imitating
innovative ideas operating procedures
competitors
b) Products or
Which of the following must not be a characteristic of a a) It must be well- services actually c) Emphasis on d) It must be
108 d
quality system? understood do satisfy problem prevention ineffective
customer

109 Which of the following represents India in ISO? a) PFRDA b) FSSAI c) BIS d) BCCI c
 d) Organizing
b) Improving the
Which of the following is/are the advantage(s) of using a) Organizing c) Continuous processes,
110 efficiency of d
the ISO 9001 standard? processes improvement improving the
processes
efficiency of

___ is a series of standards dealing with quality

111 (A) ISO 9000 (B) ISO 9001 (C) ISO 9002 (D) ISO 9003 a
management systems.

The following standard is for Environmental

112 Management System Guidelines for Principles, (A) ISO 9001 (B) QS 9000 (C) TS 9000 (D) ISO 14001 d
Systems, and Supporting Techniques.

Following is (are) the benefit(s) of ISO 9000 (A) Greater quality (B) Increased (D) All of the
113 (C) Reduced costs d
Certification. awareness market share above

114 ISO 9001 has ___ clauses. (A) five (B) six (C) seven (D) eight d

a) Quality b) Environmental
115 ISO 14000 standards are for the _________ Management Management c) Administration d) Supply chain b
System System

d) Quality
Which one of the following is not within the purview a) Environmental b) Environment c) Life-cycle
116 management d
of ISO 14000 family of standards? management system auditing assessment
system

Which one of the following does not belong to the area c) Environmental d) Environmental
a) Environmental b) Environmental
117 of Organization Evaluation Standards in ISO 14000 performance labels and d
management system auditing
series? evaluation declarations
 Total quality management (TQM) is the continuous
improvement in ___________ obtained by establishing D. All of the
118 A. Quality B. Productivity C. Effectiveness d
management responsibility for processes as well as above
output.

A. continuous B. Just-in-time D. setting

119 Kaizen is a Japanese term meaning ______________ C. a fishbone diagram a
improvement (JIT) standards

____________involves the introduction of new

120 employees to the enterprise, its function, tasks and A) Planning B) Orienting C) Probation D) Acclimatization b
people.
Machinery, material handling equipment, tools, jigs, B) Machinery
121 A) Working capital C) Fixed capital D) Variable capital c
fixtures comes under ____________ capital

The amount of working capital

122 A) directly B) inversely C) twice D) no relation a
depends____________upon the volume of business.

________funds are required to meet the working capital

123 needs like investment in the Inventories, debtors, bank A) Long term B) Short term C) Middle term D) Fixed b
balance, cash on hand, marketable security etc.
_________management called country club
124 A) 9.1 B) 9.9 C) 5.5 D) 1.9 d
management.
Planning and Marketing Services, Physical Distribution, A) Marketing B) Production
125 C) General Manager D) Plant Manager a
Selling are basic functions of _____________ Manager Manager

In double sampling plan second sample is taken when A) exceeds c1 but B) doesn’t C) exceeds both c1 and
126 D) exceeds c2 a
the number of defective doesn’t exceeds c2 exceeds c1 c2
a. Single sampling b. Double d. Sequential
127 Which of the following is not a sampling plan? c. Triple sampling plan c
plan sampling plan sampling plan
a. Monitoring and b. Quality c. Rejection and
128 Costs of failure includes d. All of the above c
control planning rework
a. Monitoring and b. Quality c. Rejection and
129 Costs of appraisal includes d. All of the above a
control planning rework
 b. Cost of
130 Which of the following includes in cost of quality? a. Cost of appraisal c. Cost of failure d. All of the above d
prevention

In double sampling plan, if the numbers of defects is in

131 a. Accept the lot b. Reject the lot c. Take another sample d. None of these c
between the two cut off numbers C1 and C2 then

In acceptance sampling, when there is a finite

132 probability that the lot may be rejected even if the a. Consumer’s risk b. Producer’s risk c. Operator’s risk d. Owner’s risk b
quality is actually good, is called
In acceptance sampling, when there is a finite
133 probability that the lot may be accepted even if the a. Consumer’s risk b. Producer’s risk c. Operator’s risk d. Owner’s risk a
quality is not really good, is called
134 The producers risk is denoted by _________ ρ β α δ c
A.average quality B. acceptable C. acceptable quantity D. average
135 AQL stands for? b
limit quality limit limit quantity limit
a. rejectable quality b. acceptance c. indifferent quality
136 Lot Tolerance Percent Defective is also known as? d. all of the above a
level quality level level
On operating characteristics curve, consumers risk is
137 α β γ d. None of these b
denoted by
In any sampling plan if ‘c’ is the acceptance number
138 A) c B) c – 1 C) c + 2 D) c + 1 d
then the rejection number is
139 Quality is defined as for use. A) Fitness B) Standard C) Requirement D) Availability a
In a sampling plan N = 500, n1 = 10, n2 = 8, c1 = 1, c2 B) take a second
140 = 4, if the number of defectives in the 1st sample are 3, A) no rejection sample and C) go with production D) lot ok b
then the decision will be inspect
Cost associated with defective products being shipped A) Cost of B) Total cost of D) Cost of
141 C) Rejection cost d
to the customers are called as internal failure failure external failure
In ____________ concept customer satisfaction is of
142 A) Selling B) Manufacturing C) Marketing D) Business d
prime importance.
The larger the sample size and acceptance number is
143 A) Straight B) Curve C) Steeper D) Horizontal c
the slope of OC curve.
The success of sampling inspection depends C) Acceptance
144 A) Lot size B) Sample size D) All d
upon_________ number
The producer can decrease his risk by submitting the B) better than
145 A) same as AQL C) less than AQL D) only AQL b
lots of ____________ AQL
 d) None of the
146 An X-bar chart is best suited for this type of data a) Count b) Attribute c) Measurement c
above
a) Before b) During c) After production
147 Process control is carried out d) All of the above b
production production control
b) Little d) 100%
148 Low cost, higher volume items requires a) No inspection c) Intensive inspection b
inspection inspection
d. 100%
149 High cost, low volume items requires a. no inspection b. little inspection c. intensive inspection c
inspection
a) Less than mean b) More than
c) Equal to mean of d) None of the
150 The mean of sampling distribution is of process mean of process c
process distribution above
distribution distribution
The percent of the sample means will have values that
151 are within ± 3 standard deviations of the distribution a) 95.5 b) 96.7 c) 97.6 d) 99.7 d
mean is
The dividing lines between random and non random a. upper control b. lower control d. two sigma
152 c. control limits c
deviations from mean of the distribution are known as limit limit limits
153 The chart used to monitor variable is a. Range chart b. p-chart c. c-chart d. All of the above a

154 The chart used to monitor attributes is a. Range chart b. Mean chart c. p-chart d. All of the above c
The control chart used for the fraction of defective
155 a. Range chart b. Mean chart c. p-chart d. c-chart c
items in a sample is
The control chart used for the number of defects per
156 a. Range chart b. Mean chart c. p-chart d. c-chart d
unit is
157 The process capability is calculated as a. (USL-LSL)/3σ b. (USL+LSL)/3σ c. (USL-LSL)/6σ d. (USL+LSL)/6σ c
A six sigma process has defect level below ____
158 a. 3.4 b. 4.5 c. 5.6 d. 6.7 a
defects per million opportunities.
_________is any paid form of non personal
d) None of the
159 presentation and promotion of goods and services or a) Marketing b) Selling c) Advertising c
above
ideas by an identified sponsored.
 Match the following Group 1 (charts) with Group 2
(use) and select the correct option.
Group 1 Group 2
1) R chart A. study the number of defects
per unit a. 1 – A, 2 – B, 3 – b. 1 – C, 2 – D, 3 c. 1 – A, 2 – D, 3 – B, d. 1 – C, 2 – A, 3
160 d
2) C chart B. size of variable is studied D, 4 - C – B, 4 - A 4-C – D, 4 - B
3) P chart C. dispersion of measured data
4) X chart D. defective units produced per
subgroup

The distribution of measured data can be studied by d. None of the

161 a.X chart b. R chart c. both X and R chart c
using above