MINI PAPER

CAROLIN PUTRI ESTETIKA DAYA

NIM : 182108017
Class / Semester : A/ III
Subject : Business Communication

Lecturer :
Oktriani Telaumbanua M.Pd

INSTITUTE OF TEACHER TRAINING AND EDUCATION OF

GUNUNGSITOLI FACULTY OF EDUCATION OF LANGUAGES AND ARTS
ENGLISH EDUCATION STUDY PROGRAM ACADEMIC YEAR 2021
 TABLE OF CONTENTS

TABLE OF CONTENTS

CHAPTER I PRELIMINARY .................................................................1

A. Background..........................................................................................1
B. Formulation of the Problem...................................................................1
C. Purpose................................................................................................1

CHAPTER II DISCUSSION (BUSINESS COMMUNICATION)...............2

A. Defenition of Business Communication...................................................2

B. Types of Business Communication..........................................................2
C. Business Communication Method...........................................................3

CHAPTER III CONCLUSION AND SUGGESTION.................................5

Conclusion.................................................................................................5

Suggestion.................................................................................................5

REFERENCES.........................................................................................6
 CHAPTER I

PRELIMINARY

A. Background

Communication is an essential element in the success of any business. The

process of transferring information from one person to another, within and outside the
business environment, is termed as Business Communication. The term ‘Business
Communication’ is derived from general communication which is associated with
business activities. In other terms, communication between business parties or people
for business-related tasks is considered as Business Communication.

The preparation of this mini paper is based on the many problems in business
communication, so this mini paper is made to provide knowledge or information about
definitions, types of business communication and business communication method. So
students are able to improve business communication.

B. Formulation of the Problem

1. What is the definition of business communication?

2. What is the types of business communication?

3. What the method of business communication

C. Purpose
- To provide information about the business communication.
- Give a definition of business communication..
- Explain the types of business communication.
- Explain business communication method
 CHAPTER II DISCUSSION

BUSINESS COMMUNICATION

A. Defenition of Business Communication

According to Ricks and Gow defined Business Communication as a system that

is responsible to affect change throughout the whole organization. According to
W.H. Business Communication is exchanging business-related different views, ideas,
and news within the related parties. Prof. J. Haste stated that when the communication
occurs between either two or more than two business people for the purpose of effective
organization and administration of business then it is considered as Business
Communication.

Effective business communication is the way employees and management

communicate to achieve organizational goals. The objective is to improve
organizational efficiency by reducing mistakes. Business Communication includes
different aspects like marketing, public relations, customer relations, corporate and
interpersonal communication, etc.

B. Types of Business Communication

There are some types of Business Communication :
1. Internal Business Communication, Internal Business Communication means
communication that occurs within the members of the organization. This
communication includes both formal and informal communication. Also, different
departments that transmit communication by different means to employees come
under internal communication. Internal communication should be effective as it is a
vital source of viewing and representing organizational issues. Effective internal
business communication may increase job satisfaction level, productivity, the
efficiency of employees by decreasing their turnover and grievances and helps in
increasing profits.
2. Horizontal/Lateral Business Communication, Lateral or horizontal
communication is related to communication among co-workers i.e. either verbal
communication or written communication. This may include inter-departmental
communication or communication between cross-departments and can be between
people of the same or similar rank in a company. This is a crucial communication to
achieve the desired results. So, this communication happens among employees
having an equal hierarchy level. To achieve the functional effectiveness of different
organizational units, horizontal or lateral communication is required for seeking
mutual cooperation and mutual help.
3. External Business Communication, Communication with people who are external
to the organization is known as external business communication. These people can
be customers or shareholders or suppliers or partners or regulatory bodies, etc.

C. Business Communiation Method

There are some of Business Communication method :

1. In-person (Face-to-Face) Business Communication: In-person communication is

the most common and preferred method of business communication. As it is
generally in the form of meetings or conferences which is face to face
communication format. This requires refined in-person skills. This method also
includes non-verbal communication i.e. body language. While having a conversation
between two or more people in business, body language like gestures, facial
expression, etc. also play a vital role in communicating a person’s attitude towards
others. Good listening skills are also an element in better in-person communication.
Most of the business communication includes listening skills to understand fast
discussions.
2. Communication by email system: An e-mail has become the most widely used
communication system in any business. Due to its feature of sending and receiving
mass or multiple messages at a time, email is considered as one of the preferred
methods in business communication. It also increases efficiency as emails can be
 sent and responded in fast mode. The conversation through email can be among two
or more than two people and is the best substitute for formal face to face meetings as
discussions can be done in an email system.
3. Web conferencing: In the web conferencing method of business communication,
the internet is being used for communication in meetings, conferences,
presentations, seminars, and imparting training. It includes features like sharing of
files, screens, real-time chatting, recording, etc. This can be considered as the most
effective way of interacting with people sitting at different locations. Web
conferencing is done by using the phone (teleconferencing) or video equipment
(videoconferencing).
4. Written communication: Written business communication is a formal and detailed
form of communication than other methods. Different written communication tools
include formal letters, brochures, posters, etc.
5. Other methods: There are other business communication methods like an instant
messaging system. This technology is easy to use as one can easily connect with
people while working offsite and have conversations without waiting so long.
 CHAPTER III

CONCLUSION AND SUGGESTION

Conclusion

Business Communication is communicatio two people or more that talk about

business-related different views, ideas, and news within the related parties. In Business
communication there are some parts to provide the knowledge of business
communication such as defenition of business communication, types and business
communication method.

Suggestion

By knowing matters relating to business communication, students are expected

to be able to use business communication with well. Introduce the defenition of
business communication and relating for it. The provide the information about types and
method of business communication. So, the student able to know how to
communication in business field better.
 REFERENCES

StudiosGuy. Business Communication: Definition, Types, Examples, Importance,

Methods, Functions. accessed May, 27 2021. From https:studiosguy.com

Priyali, Sharma. Business Communication: Meaning, Elements and Features (With

Diagram). accessed May, 27 2021. From https://www.yourarticlelibrary.com/