Name:

RahmaNur
ani

Cl
ass:
AB2019C

Answer:

1.BusinessCorr
espondenceIsacommuni cat
ionbet
ween2organi
zati
onorBusinessvi
a
l
etter.andi
nthatlet
tert
alki
ngabouti
nformati
oninawri
tt
enformatfort
heprocessof
businessact
ivi
ti
es

2.Abusi nesscorr
espondensepurposeisusinesslet
teri
sexchangi
ngv ar
iousbusi
ness-
rel
atedissuesandinfor
mation.Personall
etteri
sexchangi
ngpersonalorfami
lyr
elated
aff
airsandinformati
on.
apersonallett
er,
especiall
yonetoaclosefr
iend.

3.Ithi
nkthecor r
espondencei sv
eryimport
anti
nmybusi nessbecausecorrespondenceis
oneofmet hodhowt ocommuni catef
ort
heprocessofbusinessacti
vi
ti
esandal sowe
canexchangeouri deassuchasI thel
psi
nmaintai
ningproperrel
ati
onship,I
tis
i
nexpensi
veandconv enientmodeofcommunicati
on,Itcr
eatesandmai ntai
ngoodwill
,I
t
serv
esasev idence,I
thelpsinexpansi
onofbusi
ness.

4.Theessent
ial
qual
i
tiesofaBusi
nessl
ett
erar
e:

I
nnerQual
i
ties Out
erqual
i
ties

Si
mpl
i
cit
y Qual
i
tyofpaper

Cl
ari
ty Col
ouroft
hepaper

Accur
acy
. Si
zeoft
hepaper

Compl
eteness Fol
dingofl
ett
er

Rel
evance Env
elope

Cour
tesy

Neat
ness

5.Inqui
ryLetteri
sal et
terwrit
tentorequestinfor
mationand/orascer
tai
nitsaut
hent
ici
ty.A
l
etterofinquir
ydealswi t
hvariousmattersli
kejobvacanci
es,fundi
ng,gr
ants,
scholar
ships,proj
ects,sal
es,pre-
proposalsandothers.

Poi
ntst
obekepti
nmi
ndwhi
l
ewr
it
ingl
ett
ersofenqui
ry-
 a.Lett
ersofenquir
yshouldcl
ear
lystat
ethei
nfor
mat
ionr
equi
red,
whi
chmaybe
aski
ngforapriceli
storasample.

b.Wri
tespeci
fi
cal
lyaboutt
hedesi
gn,si
ze,
quanti
ty,
qual
i
ty,
etc.aboutt
he
pr
oductorser
vicei
nwhicht
hebuyerisi
nter
est
ed.

c. Theperi
odort
hedat
e,t
il
lwhi
chi
nfor
mat
ioni
srequi
red,
mayal
sobe
menti
oned.

6.Thev
ari
oust
ypesofl
ett
ersar
e:

a.Let
terofenqui
ry

b.Quot
ati
onl
ett
er

c. Or
derl
ett
er

d.Let
terofcompl
aint

e. Let
terofr
ecov
ery

7.Quotat
ionLetter
sisThesel
ett
ersarewri
tt
enkeepi
ngi
nvi
ewt heinfor
mati
onaskedfor
l
ikepri
celist
,modeofpayment,di
scountt
obeall
owedet
c.Businessmanshoul
drepl
yto
t
heinquir
iescareful
l
yandpromptl
y.

AnInqui
ryisarequestf
rom acust
omert
oav
endorf
orsal
esi
nfor
mat
ion:
pri
ce,
av
ailabi
l
ity
,del
i
v er
ydateandetc.

AQuotati
onisanof
fert
othecust
omerwhi
chneedst
hecust
omerappr
oval
tobe
pr
ocessedint
oanorder
.

8.Recover
yLetteri
sThel et
terwri
ttenbythesellerforcol
lecti
onofmoneyfort
hegoods
suppl
i
edt othebuyer,Thelet
tershouldincl
udei nfor
mat i
onregar
dingt
heamountof
arr
ear
sar gumentforpayment,andlastdateforpay ment.

9.Orderl
ett
eri
stheLet
ter
swr
it
tenbyabuy
ert
othesel
l
ergi
vi
ngt
heor
dert
opur
chaset
he
goods

Thespeci
menofor
derl
ett
eri
ntheot
herdocument
.

10.Acomplaintl
ett
eri
swritt
enwhenthepur
chaserdoesnotfi
ndt hegoodsupt
ohis
sat
isf
act
ion.Thesi
tuat
ionIti
snor
mall
ywrit
tenbythepurchaserwhenherecei
ves
 wr
ong,
def
ect
iveordamagedgoodsorr
ecei
vesi
ncor
rectquant
it
yofgoods.

11.Poi
ntst
obeconsi
der
edwhi
l
ewr
it
ingacompl
aintl
ett
er-

1.Compl
aintl
ett
ersshoul
dbewr
it
teni
mmedi
atel
yaf
terr
ecei
vi
ngt
hedef
ect
ivegoods.

2.Mi
stakesaswel
lasdi
ff
icul
tyduet
omi
stakeshoul
dbement
ionedcl
ear
ly

3.Pr
oposal
tocor
rectt
hemi
stakesshoul
dbemade

4.Suggest
ionsonhowt hecompl ai
ntshoul
dbement
ionofcompensat
ion,
repl
acement
,
di
scount,cancel
l
ati
onetc,shouldbemade.

5.Ment
ionper
iodi
nwhi
cht
hecor
rect
iveact
ionshoul
dbet
aken

6.Requestt
obecar
eful
inf
utur
e.