Water Systems Monitoring and Inspection Guideline 04-07-2018

7/4/2018 Drinking Water Systems
Monitoring and
Inspection Guideline in
Dubai
Food Safety Department
Drinking Water Control Unit

DUBAI MUNICIPALITY
‫إدارة ﺳﻼﻣﺔ اﻟﻐﺬاء‬
Organization Unit: :‫اﻟﻮﺣﺪة اﻟﺘﻨﻈﻴﻤﻴﺔ‬
‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Form sheet title: :‫اﺳﻢ اﻟﻨﻤﻮذج‬
WATER SYSTEMS MONITORING AND INSPECTION GUIDELINE IN DUBAI
Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬
Contents
Introduction: ....................................................................................................................2
The purpose of the guideline: ..........................................................................................2
Scope of Implementation: ................................................................................................3
Regulations and Standards: ............................................................................................3
Definitions: ......................................................................................................................3
Roles and Responsibilities: .............................................................................................7
Water Tanks Classifications ............................................................................................9
Water Tanks Requirements: ............................................................................................9
Calculation of the water tank capacity: .......................................................................... 14
Tanks cleaning and disinfection: ................................................................................... 16
Treatments Requirements for Unbottled Drinking Water ............................................... 18
Treatment methods for unbottled drinking water............................................................ 19
Frequency of cleaning, disinfection and inspection of water systems ............................ 21
How to control unbottled drinking water and water systems in Dubai? .......................... 22
Maintenance, cleaning and disinfection requirements ............................................................ 23
Inspection requirements on drinking water systems ................................................................ 25
Reporting and documentation management ............................................................................ 25
Violations and Fines ...................................................................................................... 26
Appendices ...................................................................................................................28
Appendix 1: .............................................................................................................................. 28
Appendix 2: .............................................................................................................................. 38
Appendix 3:................................................................................................................................ 43
Appendix 4: .............................................................................................................................. 44
Appendix 5: .............................................................................................................................. 46
Appendix 6: .............................................................................................................................. 47
12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

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Date of Issue:12/06/2018 Version.No:1.1 Categorization: Internal Document

Introduction:
Drinking water is of utmost importance because of its great impact on human health
whether it is used for direct drinking or for the preparation of food and beverages.
In this regard, Food Safety Department has adopted an ambitious plan for comprehensive
control over drinking water of all kinds and sources in the Emirate of Dubai to ensure its
safety and quality and make it a strategic objective to achieve.
This guide has been prepared to clarify the requirements, conditions and procedures to
achieve this objective, which will ensure the safety of drinking water in the Emirate of
Dubai.
The purpose of the guideline:

1) Determining the roles and responsibilities of the concerned parties regarding the
safety of bottled and unbottled drinking water and they are:
- Owners of rented residential and commercial buildings or their agents or real
estate companies.
- Cleaning, sterilization and/or inspection companies for water systems approved
and officially registered with the Emirates International Accreditation Center
responsible for water systems’ cleaning and inspection in rented residential and
commercial buildings along with insuring safety and quality tests.
- Drinking Water Control Unit in Food Inspection Section under Food Safety
Department as a control body responsible for monitoring and ensuring the safety of
bottled and unbottled drinking water in the Emirate of Dubai.

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- Emirates International Center for Accreditation as an authority for approving

inspection bodies and Food Safety Department for approving water tanks
companies.
- Consumer.
- Water distributor.
- Building Management.
2) Clarification of the requirements for the safety of drinking water in the Emirate of Dubai and
related materials and products.
3) Clarification of the control procedures for drinking water within the scope of application from the
beginning of the occurrence under the supervision of the Food Safety Department and until it reaches
the consumer.
Scope of Implementation:
1- All residential and commercial buildings leased in the Emirate of Dubai, school
buildings, universities, government buildings, hospitals, mosques, public
buildings and factories with sources of unbottled water.
2- Cleaning companies of water tanks and water distribution networks in buildings.
Excluded from this guide are villas and private buildings.
Regulations and Standards:

1- Local Order No. (11) of 2003 Concerning Public Health and Safety of the
Society in the Emirate of Dubai
2- Administrative Resolution No. (30) of 2007
3- Food safety system of 2013
4- Unbottled drinking water standard 149:2014 (Technical Regulation)
5- Bottled drinking water standard 1025:2014
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6- Labeling for drinking water 2232:2012

7- ice for human consumption 384:1994
8- ‫ واﻟﻣواد ﻟﻠﺳﻠﻊ اﻟﻣﯾﻛروﺑﯾوﻟوﺟﯾﺔ اﻟﺣدود‬2017/1016 ‫اﻟﻐذاﺋﯾﺔ‬
9- ‫ اﻟﻐذاﺋﯾﺔ اﻟﻣواد ﺑطﺎﻗﺎت‬2017/9 ‫اﻟﻣﻌﺑﺄة‬
10- General requirements for the materials intended to come into contact with
food 2231:2012
11- – ‫ﻻﺋﺣﺔ اﻻﺷﺗراطﺎت اﻟﺻﺣﯾﺔ اﻟواﺟب ﺗواﻓرھﺎ ﻓﻲ ﺧزاﻧﺎت ﻣﯾﺎه اﻟﺷرب – وزارة اﻟﺷؤون اﻟﺑﻠدﯾﺔ واﻟﻘروﯾﺔ‬
‫اﻟﻣﻣﻠﻛﺔ اﻟﻌرﺑﯾﺔ اﻟﺳﻌودﯾﺔ‬
12- Water treatment manual: disinfection - environmental protection agency –
Ireland
13- Handbook on application for water supply (2016) –Singapore’s national water
agency
14- Code of practice for the inspection and cleaning of customer water storage -
Issued by The Regulation and Supervision Bureau for the water, wastewater
and electricity sector in the Emirate of Abu Dhabi
15- Dubai Electricity and Water Authority – Guidelines for New Development
Projects, 2016
Definitions:
Supervisory Authority: Food Safety Department - Dubai Municipality
Authorized Laboratory: Any laboratory accredited by the Emirates International Center
for accreditation in accordance with the requirements of ISO / IEC 17025 in the field of
drinking water testing.
Cleaning: Removal of dirt, sediments, algae, or other contaminants from consumer water
tanks in order to maintain the safety and quality of drinking water stored therein.

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Consumer: A person whose distribution company supplies water for domestic,

commercial, industrial and agricultural purposes.
Water Tank: Any tank that receives water after the point of delivery to the consumer
from DEWA's water distribution network for later use.
Ground Reservoir: A water collection tank located on the ground of the facility, designed
and implemented according to technical specifications, and its size complies with the
requirements of the population in this facility.
Upper reservoir: A tank to collect water located in the upper role of the facility followed
by the reservoir and designed and port according to technical specifications, and size
corresponds to the requirements of the population in this facility, or that the reservoir
separate from the building and at an appropriate height.
Reinforced Concrete Reservoir: A ground or overhead tank for collecting water from
reinforced concrete and implemented according to technical specifications.
Fiberglass Tank: A fiberglass water collection tank according to technical specifications.
Tin Tank: A tank to collect water made of sheet material and painted from outside and
inside with a stainless material and conform to technical specifications. It is either fixed
such as house cabinets and drinking water coolers in the streets or some public places or
moving like water tankers.
Plastic Tank: A water collection tank made of plastic material that is not harmful to human
health and conforms to technical specifications.
Public reservoirs: Water collection tanks used to supply water to cities, villages or
government agencies such as schools, universities, mosques, hospitals, etc., constructed
according to technical specifications, including reservoirs established in salinization
plants, water plants and food factories.
Private Reservoirs: Reservoirs that are built in homes, complexes or residential units.

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Inspection: The process of assessing the compliance of internal and external conditions
and storage conditions of drinking water to ensure that they are properly stored and
conform to the standard specifications.
Buildings: A project or parcel of land that includes buildings and any accessories on the
ground. The building may contain more than one property or dwelling and more than one
customer.
Cleaning and Inspection Company: The company or organization licensed to carry out
any operations or activities related to the cleaning and sterilization of drinking water
systems and all related to this process, in addition to inspection, including the virtual
inspection and sampling of the laboratory examination in the Emirate of Dubai.
Responsible person: Owner or person responsible for installation of water tanks for
consumers or water installations, including owners or managers of registered buildings or
agents.
Sampling: Collection of samples of water tanks and taps to be tested in a laboratory
according to the types of tests required.
Sediments: Any residue or dense material deposited in the consumer's water tank.
Inspection: Conducting the water sample analysis taken to determine whether it
conforms to the relevant standards or any specifications, standards or limits specified by
the municipality.
Wastewater: Water loaded with waste resulting from the cleaning and sterilization of
water tanks of consumers.
Water Distributor: represented by Dubai Electricity and Water Authority as a service
provider.
Water distribution network: Pipes and fittings, separators, valves, reverse flow
prevention devices and includes the water tank of the consumer, and water equipment

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must include pump and meter or any related equipment required to facilitate
arrangements to connect to the consumer.
Roles and Responsibilities:

Food Safety Management:
- Provide the requirements and conditions for the circulation of drinking water in
the places specified in the scope of application from the point of receiving the
water from the public network, including the type of water-related materials such
as tanks and water transport pipes and the requirements of installation and
maintenance to maintain the safety of drinking water.
- Setting the regulations for accrediting cleaning and inspection companies of
drinking water systems in buildings.
- Obtaining a list of cleaning from Food Safety Department and inspection
companies for drinking water systems, from Emirates International Accreditation
Center.
- Supervising and auditing the entities within the scope of application to ensure
compliance with requirements established by the Food Safety Department and
take legal action against violators
Owners of rented residential and commercial buildings or those responsible for
them or their representatives from agents or real estate companies or any agency
entrusted with the management of real estate:
These entities shall be responsible for maintaining the safety of drinking water that
reaches all the tenants and shall achieve that commitment by:

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- Contracting with an accredited company registered with the Emirates International

Accreditation Center for cleaning and inspection of water systems in buildings in
scope.
- Keep records of cleaning and inspection of water systems and submit them to the
Food Safety Inspector in routine inspection visits upon request.
- Carry out the necessary maintenance of reservoirs and pipes that affect water safety.
Companies responsible for the cleaning and inspection of water systems:
- The company must be certified as a cleaning company by the Food Safety Department
and a water systems inspection company from the Emirates International
Accreditation Center.
- Companies must comply with the cleaning and sterilization methods approved by the
Food Safety Department.
- The company shall keep the cleaning records, the chemicals used, the methods of
their use, the inspection reports and the related ones, and submit them upon request.
- The company must keep records of the training of cleaning staff and evaluate the
efficiency of their employees according to the requirements of the work.
- Companies should ensure the safety of workers to conduct activities related to the
cleaning, sterilization and inspection of water systems (Appendix 4).
- Inform the owner of the building or company responsible for the tank officially in the
event of any problems related to the safety of the tank or water, leakage or excess
flow or weakness in the flow and follow-up corrective actions for cases of compliance.
- Companies must contract with accredited laboratories to collect and inspect drinking
water samples.

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Water Tanks Classifications

Water tanks are classified into several types depending on their location, the nature of
their construction, the materials they are manufactured from, their use, and location.
- According to the location of the reservoir:
• Ground tank.
• Top tank.
- According to the materials made by the tank:
• Reinforced concrete.
• Fiber glass.
• Galvanized Sheet.
• Sanitary plastic.
- Reservoirs by nature of use:
• Special tanks include:
 House tanks.
 Reservoirs of complexes or residential units.
• General tanks include:
 Schools, mosques, hospitals, prisons, government departments, emergency,
etc.
 Food and water plants.
Water Tanks Requirements:
1) Taking the approval from the concerned authority on the location and size of the
public tanks.

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2) Special tanks shall be subject to the engineering design of the buildings and
according to the building permit.
3) The location of the reservoir should be clean and not exposed to water immersion
from any source and away from unpleasant odors, smoke, dust and pollutants,
and away from sewage water by not less than 10 m.
4) The location of the tank should be in an accessible place for maintenance and
cleaning.
5) The location of the water tanks shall be chosen as far as possible from the sewage
lines, the inspection rooms, the decomposition tanks and the cesspits. In all cases,
the drainage lines shall not be permitted above or next to the water tanks in the
case of reservoirs below the surface level.
6) Drinking water tanks shall have the following conditions:
- Made from durable, with light color at least inside the tank, not affected by heat
or humidity, rustproof or corrosion resistant and opaque not allowing light to pass
through, easy to clean from inside and outside, smooth interior surface limiting
the growth of algae and sedimentation.
- All the conditions stated in the following UAE standards according to the material
made of the tank:
1. Technical Regulation No. 588 for water tanks made of galvanized soft steel
plates.
2. Technical Regulation No. 459 for drinking water tanks made of polyester
resins and reinforced with glass fiber
3. The International Organization of Legal Metrology (OIML R71) for drinking
water tanks.

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7) No material shall be transferred from the tank’s body to the water that can affect
the physical or chemical properties of the water. There shall be no change in the
color, taste or odor of the water and shall not have any adverse effect on human
health.
8) The tanks shall be provided with suitable size openings that are suitable for double
seal type. These openings shall be sufficient for a person to conduct periodic
cleaning inside the tank, and shall be located in a clean area, away from direct
daily movement and from pollution sources and on a level higher than ground
floor.
9) The design of the tank should be not have sharp corners that cause accumulation
of dirt or germs or impede regular cleaning operations.
10) Tanks shall be provided with openings for water filling, distribution, drainage,
ventilation (vent pipe) and excess with suitable sizes that fits tank’s size. The
distribution slots shall be at least 10 cm above the bottom of the tank, the
drainage holes in the tank, the filling openings, the ventilation and excess in the
top part of the tank. The openings shall be equipped with the stopcock to control
the opening and closing. Ventilation’s stopcock’s shall be designed to prevent the
entry of any materials or insects that may contaminate the tank, and all of these
openings are sealed and connections are made of materials are rustproof and
have no adverse effects on human health. The distance between the top surface
of the tank and the water shall not be less than 30 cm.
11) In case the same tank which was used to supply water, was used also for
firefighting, the storage capacity of the tank should be increased and piping
system attached to the tank should be compliant with the regulations and
standards published by Civil Defense Department.

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12) Provide buoy to control the amount of water in the tank.

13) The tank shall be placed in a clean area far from sources of contamination. It shall
be mounted on pillars not less than (20 cm) from the floor and the tank shall be
installed in a manner that does not affect the insulation layers of the surfaces. It
is preferable to place the tank in a shaded place. The tank shall not hinder the
movement on the surface.
14) The tank shall be fully isolated and controlled to prevent any leakage of water that
might mix with other external sources and it shall be thermally insulated to
maintain the water temperature of the tank.
15) Treating iron or steel tank parts with a stainless material that is free from toxic
substances and does not affect the properties of water and eventually consumer
health.
16) Provide a source of lighting conforming to the safety requirements for use in
public tanks to control the monitoring process of the tank in the case it got
contaminated or any other failure happened with a running fans to suck and
replenish the internal air in the tank with a proportion to the size.
17) The tank shall be supplied with equipment that prevents, as far as possible, loss of
water by evaporation.
18) Water tanks must be cleaned at least once every six months, taking into
consideration that cleaning materials approved by the competent Department of
Dubai Municipality are not harmful to public health and must be strictly complied
with the methods of cleaning and sterilization approved by the Department.
19) Tanks must be filled with water from the public network or a known source that
proves its validity for human use based on laboratory analysis.

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20) Samples should be periodically taken from ground, top tanks and taps, as well as
samples from water sources feeding these reservoirs (from public network or
wells).
21) Ladders made of stainless and non-toxic materials are installed inside the water
tanks to facilitate access to and exit of the tanks for regular maintenance and
disinfection.
22) Ground water tanks shall be provided. The capacity of the water tanks shall be
calculated according to the actual needs of the building, as determined by the
competent administration, provided that the minimum total water stock is
sufficient for 1-1.5 days for all uses except firefighting and irrigation and not less
than one cubic meter of water.
23) The Inspector shall have the right to enter any building to inspect the water tanks
to ensure that they comply with the sanitary and technical conditions as per the
requirements of the competent department.
24) The water outlet openings shall be the excess water with a diameter greater than
the feeding diameter and at the same level
25) The tank shall have a collection area for the sediment, with the sediment drainage
system capable of discharging the water and the sediment, and the discharge
holes shall be at the bottom of the tank and at least equal to the disposal opening.
26) If the water is not sufficiently compressed, a pump (with an alternate path) must
be installed automatically.
27) A water lifting unit must be secured from the ground tank to the upper tank of at
least one working pump and a spare one. The discharge rate is sufficient to fill the
upper tank within one hour of automatic pumping or an hour and a half in towers.

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28) A water lifting unit must be secured from the ground reservoir to the upper
reservoir of at least one working pump and a spare one. The discharge rate is
sufficient to fill the upper reservoir within one hour of the pump or an hour and a
half in the towers.
29) The tank should be divided into two sections with appropriate fittings for washing
and maintenance without causing any problems in providing water, while
ensuring that the water does not stay in the tanks.
30) The tanks must be washed and disinfected after the completion works and before
the actual use of the tank, and it should be tested and provide a certificate to
prove its validity to store drinking water from the concerned body.
31) Pump room shall be with sufficient capacity for operation, maintenance, and
repairing different pumps with reinforced concrete bases, and proper drainage for
the pumps room by installing appropriate ground drainage and/or internal
collection hole with a pump to drain water waste, and any other requirement
regarding the location and level of pumps room.
Calculation of the water tank capacity:

o According to Buildings Department in Dubai Municipality, ground water tanks shall
have a capacity that is sufficient for the residents and that will be enough for (1 –
1.5 day) for all uses excluding firefighting and irrigation.
o Dubai Water and Electricity Authority (DEWA) shall calculate the capacity of the
tanks for each building according to the number of residents and the daily
consumption rate as shown in the following table:
The reservoir capacity is estimated on the following bases:

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o Sufficient storage capacity for water supply for at least 24 hours for population’s
consumption.

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Dubai Electricity and Water Authority, Guidelines for New Development Projects, 2016
Tanks cleaning and disinfection:

1. Tools used:
- Long-necked rubber boots.
- Brushes and vacuum cleaners for cleaning.
- Plastic bucket and the number is proportional to the size of the tank.
- A rope to pull the drawers that are filled with sediments and waste of the tank when
cleaning.
- Uniform for workers.
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- Clean towels for workers.

- Dilute solution of chlorine to sterilize the tools before use.
- Chlorine measuring device / tapes.
- Pump or device to withdraw the amount of water in the tank.
- Protective masks for workers and gloves for hands.
2. Materials used in the disinfection process:

- Chlorine:
It is considered as one of the most widely used disinfectant for drinking water, and it can
be in the following forms:
- Dry powder called chlorinated lime powder and the concentration of the active
ingredient is 33%.
- Calcium hypochlorite, in the form of crystals and the concentration of the active
ingredient is 70%.
- Chlorine solution which is obtained by dissolving one of the two previous types
in water, and it can be found as a ready solution (Sodium hypochlorite) and
can be used directly in water disinfection.
- Compressed chlorine gas in cylinders, which needs an injector for the chlorine
gas into water and it is used mainly in large water tank projects.
- The DPD4 or Ortho-toluidine to estimate the amount of residual chlorine in the water.
- Sodium thiosulfate for excess chlorine in water.

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Treatments Requirements for Unbottled Drinking Water
1- Water shall be from approved source by the relevant official bodies, after work and
analytical surveys to make sure it is fit for use.
2- Treatment method whether chemical, physical or heating, singly or in combination,
shall be sufficient to destroy the microbes. The treated unbottled drinking water shall
comply with biological and microbiological characteristics.
3- Residual free chlorine concentration in treated unbottled drinking water shall be
sufficient to kill all microbes therein, provided that the residual concentration free
chlorine shall be 0.5 ppm after at least 30 minutes contact time at pH < 8.0.
4- Concentration of chlorine shall be increased in case of epidemic or special
circumstances according to instructions of the Ministries of Health or the concerned
authorities.
5- Biological characteristics:
- Unbottled drinking water shall be completely free from algae, moulds, parasites
and insects, their eggs, larvae, vesicles protozoa (including amoeba) and insect
parts.
6- Microbiological characteristics:
- Unbottled drinking water shall be completely free from pathogenic and fecal
microbes and viruses, which may be hazardous to public health.
- Treated water entering the distribution system: It shall be free from total coliform
bacteria and E. coli or thermotolerant coliform bacteria in any 100 ml examined
sample.
- Treated water in the distribution system:
• It shall be free from E. coli or thermotolerant coliform bacteria in any 100 ml
examined sample.
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• It shall be free from total coliform bacteria in any 100 ml of examined sample,
in 95% of the samples examined throughout the year, in the case of large
supplies when sufficient samples are examined.
Treatment methods for unbottled drinking water
The main goal of water treatment is to remove disease-causing microorganisms to

prevent the spread of water-borne diseases. It is important that water treatment
methods are equipped in accordance with appropriate disinfection regulations, where
pathogens are eliminated by adding chemicals and other processes as the following:
1) Chemical treatment methods
- Chlorine
“Chlorine” is a generic term for the active chemical species - hypochlorous acid - that acts
as a disinfectant.
It is formed from several chemicals (elemental chlorine, sodium and calcium hypochlorite)
when they are dosed to water. “Chlorination” is the generic term for disinfection using
these chemicals. Globally, chlorine remains the most widely used disinfectant chemical in
drinking water treatment for both primary disinfection of treated water and for the
maintenance of a residual in distribution systems. It is also used commonly in the
oxidation and removal of iron and manganese in water treatment upstream of
disinfection.
- Monochloramine
Monochloramine is formed when ammonia and chlorine are dosed, and react, under well-
controlled conditions. The process is known generically as “Chloramination”. Good
process control is essential to prevent the formation of strong tastes and by-products.
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The disinfection capability of Monochloramine is poor compared with chlorine, and it is

generally used to provide a disinfectant residual or preservative, during distribution,
rather than being used for primary disinfection.
The key advantages of Monochloramine are:
- It does not form Trihalomethanes (THMs), or other chlorination by-products when
in the presence of organic matter;
- The taste threshold is typically much greater than for chlorine alone. As a result,
the introduction of chloramination can significantly reduce customer complaints
relating to chlorine tastes.
- Ozone
Ozone is a very powerful disinfectant compared with either chlorine or chlorine dioxide.
It is the only chemical that can provide effective inactivation of either Giardia or
Cryptosporidium at dose levels not much greater than those used routinely for water
treatment. This technology is primarily used as a pre-disinfection treatment process for
the destruction of organic micro-pollutants, particularly pesticides and taste and odor
compounds, and their removal, when used in conjunction with Granular Activated Carbon
(GAC) filtration.
Although such application simultaneously provides disinfection, chlorine is usually used

as a primary disinfectant after an Ozonation process on waters abstracted from surface
sources. However, ozone may be used as the primary disinfectant, in conjunction with a
suitable design of water tank to ensure an appropriate contact time is achieved.
- Chlorine dioxide
Chlorine dioxide is a more powerful disinfectant than chlorine, and the pure chemical
does not form THMs by reaction with humic substances. Chlorine dioxide is generated on

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demand, usually by reaction between sodium chlorite and hydrochloric acid; it can also
be made by reaction between sodium chlorite and chlorine, although careful control is
required to ensure by-product formation is small.
2) Non-chemical treatment methods

- Ultraviolet (UV) radiation
Effective primary disinfection can be provided by a suitable intensity and duration of UV
radiation to give a UV “dose” usually expressed in mJ/cm2 (= mWs/cm2, the product of UV
intensity in mW/cm2 and contact time in seconds). The target dose will depend on the
application, but a dose of 40 mJ/cm2 is commonly used for UV disinfection systems,
validated for the broad-spectrum inactivation of possible waterborne pathogens such as
bacteria, viruses and protozoan parasites such as Cryptosporidium.
Frequency of cleaning, disinfection and inspection of water systems
Due to the importance of the safety of drinking water tanks permanently and in the
interest of public health, drinking water tanks shall be cleaned in the following cases, in
addition to the above regarding the frequency of cleaning every six months at least, it
must be therefore:
- When using the tank for the first time (new tanks).
- To ensure the safety and cleanliness of the tank continuously (frequent washing).
- When the tank is contaminated due to one of the following reasons:
o The water in the tank or its source is polluted, whether it is from the public
network or through drinking water tankers.

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o There is no cover for the tank, or is not closed properly, or the presence of
openings around the cover, which will allows the entry of insects, dirt, or
contaminated water into the tank.
o Signs of contamination:
The following table is representing the contamination signs:
Contamination Signs
Algae growth, fungus, dusts, sands, foreign matters seen
by the naked eyes
The internal part of Microorganisms or oils
the tank
Dead animals, insects and birds
Rust inside the tank on a wide range
Oils, chemicals and sewage water leakage
The surrounding Uncovered openings
environment of the
Algae growth around tanks openings
tank
Dirt accumulation around the tank
- When the result of chemical and microbial tests of water samples is incompliant.
The inspection frequency shall be at least once a year and an inspection report shall be
prepared after each visit. A laboratory examination shall be carried out on one sample
collection from tank’s water, one sample of the tap water and a third sample from cooler’s
water if found.
Annex (1): List of laboratory tests for drinking water samples.
Annex (2): Steps to Clean and disinfect drinking water tanks.
How to control unbottled drinking water and water systems in

Dubai?
The regulatory authority will follow up with both cleaning and disinfection companies and
inspection bodies their coverage of Dubai buildings for both cleaning and inspection, with
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inspection bodies contracting with one of the accredited laboratories to collect water
samples from three different locations (tank / tap / cooler or another consumption area
such as used in cooking for example).
The accredited companies, which is authorized for a specific inspection area, shall
communicate with all buildings’ owners under specific business activity, except for private
buildings such as residential villas. The contract shall be mandatory and covers the
following:
- The company shall clean and disinfect the water systems every six months.
- The company shall inspect the water systems at least once a year.
- The company shall have a contract with an accredited laboratory to collect
representative samples of water tanks and water system in general.
- After completing the annual cleaning and disinfection process, the company shall
issue a report proving the fulfillment of the procedures as stated in this guideline.
- After conducting the inspection and getting the samples results, the company shall
issues a detailed inspection report.
- In case of any non-conformity, the company must direct the buildings’ owners and
setting a plan for corrective action.
• Annex 3 contains examples of expected corrective actions.
- Food Safety Department -as a regulatory authority- shall be able to access the
company’s inspection systems.
- The company must provide all reports when requested.
Maintenance, cleaning and disinfection requirements

- The cleaning and inspection company shall, after agreeing with the owner of the
building to clean and disinfect the tank, determine the date of the visit. The owner

Page | 23

of the building shall close the water entry valve in order to reduce the amount of
wasted water as much as possible and to facilitate the cleaning process.
- The owner of the building should put a clear sticker/label for the residents or users
of the building to stop using water for drinking or preparing food until the cleaning
and disinfection of the tank is over, and ensure that the water meets the
requirements.
- The building’s owner must inform the residents prior the cleaning of the tank at
least two days in advance to take the necessary precautions, and should
determine the duration that the water will be cut, and the cleaning company must
inform the residents of the appropriate time to use the water.
- Companies responsible for cleaning and disinfection should assess environment,
health and safety risks, to ensure that there are no health hazardous substances
and establish required control measures.
- If the health and safety evaluation has been completed and found that entering
the tank is dangerous to the worker, the cleaning process should be stopped until
the expected risks are eliminated.
- After the inspection, the building owners shall be informed of the inspection
results by providing them with the report including the violations and samples
results that do not comply with the drinking water quality and safety
requirements, and inform them with the appropriate corrective action that should
be taken within 48 hours from the date of receipt the inspection report.
- If the building’s owner has any doubts regarding the validity of the water after the
cleaning process, he may contact the regulatory authority to coordinate for
collection of water samples for laboratory testing to verify the quality and safety
of drinking water.

Page | 24

Inspection requirements on drinking water systems

As mentioned, the frequency of inspection process should be once a year for each water
system, and it shall include the following:
1) Physical inspection on water tanks
2) Inspection of pipes and fittings
3) Contracting with an accredited laboratory to collect samples from three different
locations
The inspection shall cover all aspects related to the safety and quality of drinking water
and the requirements mentioned in this guideline. For example, inspecting the materials
of the water tanks and pipes, so that it will not cause any microbial contamination of
drinking water by bacterial growth, or chemical contamination by migrating of the
chemicals from the walls of the tanks to water due to poor manufacturing, scratches or
any other reasons (Appendix 6).
Reporting and documentation management

Reporting requirements
- The Company shall document and report any case of non-compliance resulting from
the inspection or testing of water samples of consumers' water tanks to the
regulatory authority and to the building’s owner.
- The responsible company should document and report all environmental, health,
safety and accident risk assessments to the responsible person in the facility or
institution and the regulatory authority.
- The responsible person in the institution prepare and submit all reports by e-mail,
fax or letter to the regulatory authority when requested.
- Annex 5: Contents of the report.

Page | 25

Records and certificates

- The responsible person in institution shall keep all records of inspection and samples
reports submitted by the inspection company of the water tanks for five years.
- The Company shall keep all the records of the inspection and water samples reports,
the inspection checklists and the reports of the environment and health and safety
risk assessments submitted to the responsible person in the institution
electronically, and the data shall be shared with the regulatory authority.
- The responsible company must maintain appropriate records to train and evaluate
the competency of its staff. Food Safety Department of Dubai Municipality and the
Emirates International Accreditation Center will be checking these records.
Violations and Fines
If one of the parties was not complying with the guideline and fulfill its requirements, it
will be alerted to correct their situation within the specified time limit. Legal action will
be taken by Dubai Municipality against violating party if they did not take any corrective
action.
Violations and fines list:
# Violation Fine in Dirhams

Non-compliance with health requirements related to the safety
1 500
of drinking water or ice

2 1000

Page | 26

Non-compliance with health requirements related to water tanks

3 1000
cleaning

4 500
of water bottles
Non-compliance with health requirements related to transporting

5 1000
Non-compliance of establishments and companies working in

6 1000
water tanks cleaning with health requirements
Presence of sick employee working in the health establishment

7 1000
or related to public health or food
Non-compliance with the undertaking to meet the health
requirements of the institutions related to public health or other
8 20000
activity stipulated in the local order or its executive regulations
without a permit from the concerned department

Page | 27

Appendices
Appendix 1:
Unbottled Drinking Water Parameters
UAE.S GSO 149-2014-

Is the test
Characteristics Unit WHO E-Unbottled Drinking Notes Other Practices
Water
mandatory?
Range
Microbial Parameters
UAE.S 1016 :
2017
E.coli cfu/100ml <1 0 Microbiological Yes
criteria for
food stuffs
UAE.S 1016 :
2017
No./100
Coliforms - 0 Microbiological No
ml
criteria for
food stuffs
UAE.S 1016 :
2017
Pseudomonas No./250
- 0 Microbiological No
aeruginosa ml
criteria for
food stuffs
Not Detected UAE.S 1016 :
in 2017
Sulfite Reducing No./100
- Microbiological No
Clostridia ml
100 ml criteria for
food stuffs
Physical Parameters
Colour Hazen - Compliance No
(Environmental
Public Health in
Conductivity uS/cm - 89 – 435 No
Singapore,
2010)

Page | 28

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
(Environmental
Public Health in
Odour TON - Unobjectionable No
Singapore,
2010)
pH Value Units - 6.5 - 8 Yes
Total Dissolved Solid mg/L - 100 – 1000 mg/L Yes
(Environmental
Public Health in
Turbidity NTU 5 0.07-0.54 No
Singapore,
2010)
Radiological Parameters
(Environmental
Public Health in
Gross Alpha Bq/L 0.5 <0.017 – 0.107 No
Singapore,
2010)
(Environmental
Public Health in
Gross Beta Bq/L 1 <0.021 – 0.379 No
Singapore,
2010)
(Environmental
Public Health in
Radon 222 Bq/L - <0.6 No
Singapore,
2010)
Naturally occurring radioactive isotope that starts the uranium decay series
Uranium-238 Bq/L 3 No
Uranium-234 Bq/L 2.8 No
Thorium-230 Bq/L 0.7 No
Radium-226 Bq/L 0.5 No
Lead-210 Bq/L 0.2 No
Polonium-210 Bq/L 0.1 No
Naturally occurring radioactive isotope that starts the thorium decay series
Radium-228 Bq/L 0.2 No
Page | 29

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
Artificial radionuclides
Caesium-134 Bq/L 7.2 No
Caesium-137 Bq/L 10.5 No
Strontium-90 Bq/L 4.9 No
Iodine-131 Bq/L 6.2 No
Other radionuclide
Tritium Bq/L 7610 No
Carbon-14 Bq/L 236 No
Plutonium-239 Bq/L 0.5 No
Americium-241 Bq/L 0.7 No
Potassium-40 Bq/L 22 No
Chemical Parameters
• Chemicals exit naturally in water
o Inorganic o
Arsenic µg/L 10 10 µg/L – 0.01 mg/L No
Barium mg/L 1.3 700 µg/L – 0.7 mg/L No
2400 µg/L – 2.4
Boron mg/L 2.4 No
mg/L
Chromium mg/L 0.05 50 µg/L – 0.05 mg/L No
1500 µg/L – 1.5
Fluoride mg/L 1.5 No
mg/L
Manganese mg/L - 400 µg/L – 0.4 mg/L No
Molybdenum mg/L - 70 µg/L – 0.07 mg/L No
Selenium µg/L 40 40 µg/L – 0.04 mg/L No
Uranium µg/L 30 30 µg/L – 0.03 mg/L No
o Organic o
Microcystin-LR µg/L 1 1 µg/L – 0.001 mg/L No
• Chemical present in water from industrial sources and human dwellings •
o Inorganic substance o
Cadmium µg/L 3 3 µg/L – 0.003 mg/L No

Page | 30

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
Cyanide mg/L - 70 µg/L – 0.07 mg/L No
Mercury, in inorganic
µg/L 6 6 µg/L – 0.006 mg/L No
form
o Organic substance o
Benzene µg/L 10 10 µg/L – 0.01 mg/L No
Carbon Tetrachloride µg/L 4 4 µg/L – 0.004 mg/L No
Dichlorobenzene, 1,2- µg/L 1000 1000 µg/L – 1 mg/L No
Dichlorobenzene, 1,4- µg/L 300 300 µg/L – 0.3 mg/L No
Dichloroethane, 1,2- µg/L 30 30 µg/L – 0.03 mg/L No
Dichloroethene, 1,2- µg/L 50 50 µg/L – 0.05 mg/L No
Dichloromethane µg/L 20 20 µg/L – 0.02 mg/L No
Di(2-Ethylhexyl)
µg/L 8 8 µg/L – 0.008 mg/L No
phthalate
Dioxane, 1,4 µg/L 50 50 µg/L – 0.05 mg/L No
Edetic acid (EDTA-
Ethylene Diamine
µg/L 600 600 µg/L – 0.6 mg/L No
Tetraacetic Acid) in free
acid form
Ethylbenzene µg/L 300 300 µg/L – 0.3 mg/L No
0.6 µg/L – 0.0006
Hexachlorobutadiene µg/L 0.6 No
mg/L
Nitrilotriacetic acid
µg/L 200 200 µg/L – 0.2 mg/L No
(NTA)
Pentachlorophenol µg/L 9 9 µg/L – 0.009 mg/L No
Styrene µg/L 20 20 µg/L – 0.02 mg/L No
Tetrachloroethene µg/L 40 40 µg/L – 0.04 mg/L No
Toluene µg/L 700 700 µg/L – 0.7 mg/L No
Trichloroethene µg/L 20 20 µg/L – 0.02 mg/L No
Xylenes µg/L 500 500 µg/L – 0.5 mg/L No
• Chemical compounds from agricultural activities •
o Non pesticide substance o

Page | 31

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
50000 µg/L – 50
Nitrate (as N) mg/L 11 No
mg/L
Nitrite (as N) mg/L 0.9 3000 µg/L – 3mg/L No
Nitrate plus nitrite
Units 1 No
combined
o Pesticides used in agriculture o
Alachlor µg/L 20 20 µg/L – 0.02 mg/L No
Aldicarb µg/L 10 10 µg/L – 0.01 mg/L No
0.03 µg/L – 0.0003
Aldrin and Dieldrin µg/L 0.03 No
mg/L
Atrazine and its chloro-s-
µg/L 100 100 µg/L – 0.1 mg/L No
triazine metabolites
Carbofuran µg/L 7 7 µg/L – 0.007 mg/L No
Chlordane (total 0.2 µg/L – 0.0002
µg/L 0.2 No
isomers) mg/L
Chlorotoluron µg/L 30 30 µg/L – 0.03 mg/L No
Chlorpyrifos µg/L 30 30 µg/L – 0.03 mg/L No
0.6 µg/L – 0.0006
Cyanazine µg/L 0.6 No
mg/L
2,4-D (2,4-
dichlorophenoxyacetic µg/L 30 30 µg/L – 0.03 mg/L No
acid) in free acid form
2,4-DB [4-(2,4-
Dichlorophenoxy) µg/L 90 90 µg/L – 0.09 mg/L No
butyric acid]
1,2-Dibromo-3-
µg/L 1 1 µg/L – 0.001 mg/L No
Chloropropane (DBCP)
Dibromoethane
0.4 µg/L – 0.0004
(Ethylene Dibromide) µg/L 0.4 No
mg/L
1,2-
Dichloropropane, 1,2- µg/L 40 40 µg/L – 0.04 mg/L No
Dichloropropene, 1,3- µg/L 20 20 µg/L – 0.02 mg/L No
Dichlorprop µg/L 100 100 µg/L – 0.1 mg/L No

Page | 32

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
Dimethoate µg/L 6 6 µg/L – 0.006 mg/L No
0.6 µg/L – 0.006
Endrin µg/L 0.6 No
mg/L
Fenoprop (2,4,5-TP;
2,4,5-trichlorophenoxy µg/L 9 9 µg/L – 0.009 mg/L No
propionic acid)
Hydroxyatrazine µg/L 200 200 µg/L – 0.2 mg/L No
Isoproturon µg/L 9 9 µg/L – 0.009 mg/L No
Lindane µg/L 2 2 µg/L – 0.002 mg/L No
MCPA (4-Chloro-2-
methylphenoxyacetic µg/L - 2 µg/L – 0.002 mg/L No
acid)
Mecoprop (MCPP; [2(2-
methyl-chlorophenoxy) µg/L 10 10 µg/L – 0.01 mg/L No
propionicacid])
Methoxychlor µg/L 20 20 µg/L – 0.02 mg/L No
Metolachlor µg/L 10 10 µg/L – 0.01 mg/L No
Molinate µg/L 6 6 µg/L – 0.006 mg/L No
Pendimethalin µg/L 20 20 µg/L – 0.02 mg/L No
Simazine µg/L 2 2 µg/L - 0.002 mg/L No
2,4,5-T (2,4,5-
Trichlorophenoxyacetic µg/L 9 9 µg/L – 0.009 mg/L No
acid)
Terbuthylazine (TBA) µg/L 7 7 µg/L – 0.007 mg/L No
Trifluralin µg/L 20 20 µg/L – 0.02 mg/L No
• Chemicals compounds used in water treatment or come into direct contact with water •
o Disinfectants o
For effective
disinfection,
there
Chlorine mg/L 5 50000 µg/L – 5 mg/L Yes
should be a
residual
concentration
Page | 33

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
of free chlorine
of ≥ 0.5 mg/l
after at least 30
min contact
time at pH< 8.0.
A chlorine
residual should
be maintained
throughout the
distribution
system. At the
point of
delivery, the
minimum
residual
concentration
of free chlorine
should be 0.2
mg/l.
Monochloramine mg/L 3 3000 µg/L – 3 mg/L No
As Sodium
50000 µg/L – 50
µg/L - dichloroisocyan No
Sodium mg/L
urate
dichloroisocyanurate
40000 µg/L – 40
µg/L - As Cyanurate No
mg/L
o Disinfection by products o
Bromate mg/L 0.01 10 µg/L – 0.01 mg/L Yes
Bromodichloromethane µg/L 60 60 µg/L – 0.06 mg/L No
Bromoform µg/L 100 100 µg/L – 0.1 mg/L No
Chlorate mg/L 0.7 700 µg/L – 0.7 mg/L No
Chlorite mg/L 0.7 700 µg/L – 0.7 mg/L No
Chloroform µg/L 300 300 µg/L – 0.3 mg/L No
Cyanogen chloride (as
µg/L - 70 µg/L – 0.07 mg/L No
cyanide)

Page | 34

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
Dibromoacetonitrile µg/L 70 70 µg/L – 0.07 mg/L No
Dibromochloromethane µg/L 100 100 µg/L – 0.1 mg/L No
Dichloroacetate µg/L 50 50 µg/L – 0.05 mg/L No
Dichloroacetonitrile µg/L 20 20 µg/L – 0.02 mg/L No
Monochloroacetic acid
µg/L 20 20 µg/L – 0.02 mg/L No
(chloroacetic acid)
Nitrosodimethylamine 0.1 µg/L – 0.0001
ng/L 100 No
(NDMA) mg/L
Trichlorophenol 2,4,6- µg/L 200 200 µg/L – 0.2 mg/L No
Trichloroacetate µg/L 200 200 µg/L – 0.2 mg/L No
The sum of the
ratio of the
concentration
Total Trihalomethanes of each to its
units <1 <1 respective No
Ratio
guideline value
should
not exceed 1
o Contaminants from chemical treatments o
0.5 µg/L – 0.0005
Acrylamide µg/L 0.5 No
mg/L
0.4 µg/L – 0.0004
Epichlorohydrin µg/L 0.4 No
mg/L
o Contaminants from pipes and fittings o
Atrazine
Antimony µg/L 20 20 µg/L – 0.02 mg/L No
metabolite
0.7 µg/L – 0.0007
Benzo[a]pyrene µg/L 0.7 No
mg/L
Staining of
laundry and
sanitary No
Copper mg/L 2 2000 µg/L – 2 mg/L Ware may occur
below guideline
value
Page | 35

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
Lead µg/L 10 10 µg/L – 0.01 mg/L No
Nickel mg/L 0.07 70 µg/L – 0.07 mg/L No
0.3 µg/L – 0.0003
Vinyl Chloride µg/L 0.3 No
mg/L
• Pesticides residue for public health purposes 

DDT and metabolites µg/L 1 1 µg/L – 0.001 mg/L No
• Others Parameters 
(Environmental
Public Health in
Aluminum mg/L - 0.1 – 0.2 No
Singapore,
2010)
(Environmental
Public Health in
Chloride µg/L - 6 – 80 No
Singapore,
2010)
(Environmental
Public Health in
Iron mg/L - <0.003 – 0.025 No
Singapore,
2010)
Perchlorate µg/L 70 No
(Environmental
Permethrin, where used
Public Health in
as a larvicide for public µg/L - 300 No
Singapore,
health purposes
2010)
(Environmental
Public Health in
Pyriproxyfen µg/L - 300 No
Singapore,
2010)
(Environmental
Public Health in
Sulphate mg/L - 14 – 154 No
Singapore,
2010)
(Environmental
Silica (as SiO2) mg/L - 0.45 – 8.42 No
Public Health in

Page | 36

UAE.S GSO 149-2014-

Is the test
Water
mandatory?
Singapore,
2010)
(Environmental
Total Organic Carbon Public Health in
mg/L - 0.6 – 3.0 No
(TOC) Singapore,
2010)
(Environmental
Total Alkalinity (as Public Health in
mg/L - 6 – 41 No
CaCO3) Singapore,
2010)
(Environmental
Total Hardness (as Public Health in
mg/L - 32 – 134 No
CaCO3) Singapore,
2010)
(Environmental
Public Health in
Total Phosphorous (as P) mg/L - <0.003 – 0.039 No
Singapore,
2010)

Page | 37

Appendix 2:
Water tanks cleaning and disinfection steps
1. Cleaning of new ground and top tanks:

- The network valve should be closed, and if there is water inside the tank, it is
withdrawn to the public sewage or drainage network in the absence of a public
sewage network.
- Remove the waste inside tank, whether sand, dust, algae, sediments, grass, etc., and
the walls of the reservoir to be checked for safety and free of cracks.
- A concentrated solution of chlorine is performed as described in the next step.
2. Method of chlorine solution

- To wash the tanks, the chlorine shall be at a concentration of at least 50 ppm (50 mg
/ L) and the amount of solution shall be sufficient to wash the walls and roof of the
tank.
- The worker wash the walls and roof of the tank by a brush to remove any plankton or
algae by spraying chlorine solution first on the walls and then use the brush.
- The washing water is withdrawn to the sewerage system and then the tank is filled
with clean water at a height of half a meter to be used for washing the walls and roof
by spraying it with the pots to remove any traces of chlorine or sediment and then
withdraw to the sewer network.
- Fill the tank with clean water and sterilize as described in the next step.
3. Method of sterilization tank

Page | 38

- Cover the tank and make sure to close it with a note to raise the level of the opening
of the tank’s ground floor level of about 15 cm with the absence of cracks or openings
next to the opening of the tank.
- The sterilized water is removed from lower tank (ground) to the upper tank (top), after
the washing process as mentioned above for the ground tank has finished.
- After about an hour of filling the upper tank water is withdrawn from it by opening all
taps of the house to wash and clean the home network. During this process, chlorine
is measured in the water to be between 0.2-0.5 ppm.
- After completion of this washing process, the water of the lower tank (ground) shall
be completed and the chlorine ratio shall be adjusted to be within (1) ppm.
• Periodic cleaning of non-contaminated tanks:

- Lock the valve leading to the network and withdraw all the water in the tank and
inspect walls and ceiling to ensure their safety and that it is free of cracks and defects.
- In the case there is any residue, it should be removed and walls and bottom of the
tank should be washed with chlorine solution at a concentration of at least 50 ppm
using a brush.
- Pull the washing water to the sewerage network and carry out the same steps
mentioned above to clean the new ground and top tanks.
• Cleaning contaminated tanks:

- An external inspection of the tank shall be carried out to look for the causes and
sources of pollution by ensuring that there are no cracks in the roof and walls of the
tank or openings in the area surrounding the tank nozzle and the presence of a lid that
prevents the leakage of water into the tank.

Page | 39

- All the water in the tank is cleared and emptied to the sewerage system. The walls
and roof are exposed from the inside to detect any cracks or defects and treat them
according to technical standards.
- Leave the tank empty for 24 hours to detect any new leakage of water into the tank.
- After the discovery of the causes of the pollution is to be removed and avoid future
occurrence in accordance with the technical principles followed.
o The tank shall be washed as mentioned above for cleaning the new ground and
top tanks.
a. Cleaning new ground and top tanks

- If it is discovered that the pollution is caused by the contamination of the
well water that feeds the tank, the well is replaced by another well.
- Sterilization:
b. For the sterilization process it is necessary to know the concentration of
free chlorine in the compound from which the solution will be made. It is
also necessary to know how much water will be sterilized in the tank. For
example, a 15 m3 tank wash needs about 1 m3 of concentrated chlorine
solution (50 mg / L). To know the efficiency of sterilization, a sample of
water is taken for examination after the sterilization process. If the result
of the test is not identical, the sterilization is repeated in the same way
with a new sample being re-examined after sterilization.
4. How chlorine solution works to wash tanks:
- The amount of chlorine containing material that will be dissolved in water is
calculated to obtain the amount of free chlorine scheduled for the washing process
(50 mg / L) as follows:

Page | 40

If the substance contains free chlorine at a concentration of 30-33%, every 4 grams

of this substance, it can be obtained with about 1 g of free chlorine. For chlorine
solution at a concentration of 50 mg / L it is necessary to dissolve 50 g free chlorine
at 1 m3 pure water (unsaturated). This amount can be obtained from 200 g of the
substance containing chlorine at a concentration of 30-33%.
If the substance contains chlorine at a concentration of 65-70%, each 1.5 g of this
substance can be obtained with about 1 gm of free chlorine. For 50 g of free
chlorine, 75 gm is required.
- A plastic bucket is brought and filled up to the middle with water and then added
to it in batches of chlorine, which has been estimated as above.
- The flake is well flattened by a clean piece of wood during and after the addition
of the chlorine-containing material until all chlorine is dissolved in the water.
- After the flipping is done, wait until all the impurities are precipitate in the
bottom of the bucket. Then the only clear water containing free chlorine will be
poured on the amount of water to be washed by the walls and ceiling. Thus,
chlorine solution is obtained at is 50 mg / L (50 ppm).
- Residues are disposed in waste containers because they are not needed.
- The better the flipping is when the chlorine found in the solvent is recovered.
5. Method of water tanks sterilization:
- To perform sterilization, it is necessary to know the volume of water intended for
sterilization and is known as follows:
• For rectangular or square tanks: Volume = base area x height
• To know the size of the water multiply the length of the tank from the
inside × width of the tank from the inside.
• The height of the tank or the height of the water inside the reservoir.
• For round tanks: Volume = square (length of radius) × height.
Page | 41

• For the water size, multiply 3.14 x square radius of the inside tank × (height
of tank or height of water inside tank).
• Water is sterilized with 1 g of free chlorine per 1 m3 of water. Therefore,
the free chlorine weight required for sterilization in the mass is equal to
the volume of water in the tank (m3)
6. The amount of chlorine-containing material that will be dissolved to obtain the
amount of chlorine free shall be calculated as follows:
- If the substance contains chlorine concentration of up to 33%, the weight of the
substance in grams is equal to the volume of water in the tank m3 × 4.
- If the substance contains chlorine concentration of up to 70%, the weight of the
substance in grams is equal to the volume of water in the tank m3 × 1.5.
- The quantity of the material that is estimated is dissolved in a small amount of
water.
- The only pure chlorine-free water is poured into the tank and then wait for 30
minutes to prevent pouring of water or withdrawing water from the tank.
- After 30 minutes, the total residual chlorine in the tank water is measured using
paline capsule for chlorine testing using the DPD “4”.
- If the total amount of chlorine remaining in the reservoir water is less than (1)
ppm, a new chlorine solution is added so that the residual chlorine amount is
within 1 ppm. The amount of material needed for this solution can be calculated
as follows:
- The volume of water in the tank m3 × the amount of residual chlorine deficiency
(1.00 - reading × m3) x (4 or 1.5) depending on the degree of concentration.

Page | 42

- Wait for 15 minutes after the addition of the second solution and then measure
the amount of chlorine remaining to ensure that it is within (1) ppm and then use
water for drinking and household purposes.
Appendix 3:
Examples of corrective actions in the field
Incompliant practices Corrective actions

Clean and disinfect the whole water system as rapid
Incompliant laboratory test report for
preventive procedure.
specific type of bacteria
Search for the main cause of contamination.
Physical re-inspection on the tank and piping system
Algae continuous growth inside the should be done and type of plastic should investigated
tank even with routine cleaning and further, because it might be not from a good quality.
disinfection. Search for the main cause of algae growth.

Page | 43

Appendix 4:
Health requirements for tank cleaners
1. General requirements:
- Obtain valid health certificates for workers to prove that they are free from infectious
diseases.
- Immunization of all workers against typhoid, schizophrenia and any other immunizations
deemed by competent health authorities.
- All employees should be well-groomed with full attention to cleanliness of their bodies.
- Trim nails and hair.
- Wear uniform clean working time.
- Removal of any worker who has symptoms or appears in his hands blisters, wounds or
skin ulcers or it is clear that he is infected with infectious disease, and the person
responsible for the work should inform the competent health authorities in the event of
the emergence of any infectious diseases to any worker.
- The competent authorities may remove any worker from work if it is deemed to be a
danger to public health.
- Prevent smoking in the workplace and workers should stay away from bad habits.
1. Health certificates:
The health certificates of the workers are issued after conducting some medical
examinations on the worker and then given some vaccinations against some diseases as
follows:
Required tests:
• Clinical examination on the worker (chest - abdomen - skin diseases).
Laboratory tests required:
Page | 44

• Blood and hepatitis.

• Fecal examination of parasites.
• Stool culture for Salmonella and Shigella.
• Anal Cum Swaps for Cholera infection.
• A swab of the nose and throat (diphtheria).
• Chest rays.
These tests, whether clinical or laboratory tests, can be carried out in health units, health
centers and hospitals affiliated to the Ministry of Health, or in clinics, public and private
hospitals authorized by the Ministry of Health or Health Care Authorities.
2. Immunizations:
 It is carried out in health centers or hospitals affiliated to the Health Authority in Dubai
only:
 Immunization against bronchial fever every two years.
 Immunization against typhoid is dosed twice with at least one week between them
every two years.
 Any other immunizations considered by the competent health authorities.
3. Period of validity of health certificates:
• The validity of the certificate of health one year.

Page | 45

Appendix 5:
The content of the report
The report that is issued by the inspection body should include the following details:
Date Time
Owner of the Building/ Manager of the Contact Details with Building Owner or
Building Building Manager
Area Time in and Time out
Classification of the Building
Building Address
Private/ Commercial
Type of the building
Name of the Building
School /Mosque /Long /Villa
The coordinates of the site Number of Tanks in the Location
Address of the Company and Contact
Makani Number
Details
Laboratory that Collected the
Inspector’s name and contact information
Samples/ Contact Information
Name of the Analyst who Collected
Purpose of the Visit
the Sample/ Contact Information
Inspection Report Details Classification of the Visit
Testing Report Details

Page | 46

Appendix 6:
Inspection and sampling list for consumer water tanks
Time Date
Contact Details with Building Owner or Building Owner or Building Manager
Building Manager
Time in and Time out Area
Classification of the Building Building Address
Residential/ Commercial
Name of the Building Type of the building

School /Mosque /Long /Villa
Number of Tanks The coordinates of the site
Inspection and Sampling Details
Company Name and Contact Inspection Company
Information
Inspector Name Contact Information Inspector Name
Inspection Results and Corrective Actions

Suggested Other Inspection Results (mark any Location of Coding of the
Corrective Actions Notes contamination area inside the tank) the tank tank
o Sediments
o Growth of algae
o Microbiology or oils
o Dead animals
o Rust
o Other contaminants -------
Conformation of
Corrective Actions Other Inspection Results (mark any Location of Coding of the
Implemented Notes contamination area inside the tank) the tank tank
o Sediments
o Growth of algae
Page | 47

o Microbiology or oils
o Dead animals
o rust
o Other contaminants

Page | 48

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7/4/2018 Drinking Water Systems

Drinking Water Control Unit

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

The purpose of the guideline:

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

- Emirates International Center for Accreditation as an authority for approving

Regulations and Standards:

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

6- Labeling for drinking water 2232:2012

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

Consumer: A person whose distribution company supplies water for domestic,

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

Roles and Responsibilities:

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

- Contracting with an accredited company registered with the Emirates International

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

Water Tanks Classifications

Water Tanks Requirements:

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12) Provide buoy to control the amount of water in the tank.

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

Calculation of the water tank capacity:

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬

‫دﻟﻴﻞ اﻟﺮﻗﺎﺑﺔ ﻋ�ى ﻣﻴﺎه اﻟﺸﺮب ﻓي إﻣﺎرة دﺑي‬

Doc Ref. DM-FSD-GU17 :‫رﻗﻢ اﻟﻨﻤﻮذج‬

12/06/2018 : ‫ﺗﺎرﯾﺦ اﻹﺻدار‬ 1.1 :‫رﻗم اﻹﺻدار‬ ‫ داﺧﻠﻲ‬: ‫اﻟﺗﺻﻧﯾف‬