Role play 1 gathers information

To manage the problem in the scenario, the real estate Agent must use an efficient

communication technique. Mr. Leo, the client, wants to sell or rent his property, therefore he

came to the real estate firm to do so. Mr. Leo and the real estate Agent may have had the

following conversations when he came to visit the real estate agency.

When the door opens, an elderly gentleman enters the room.

Agent: Good morning, lady! How are you doing? Thank you for the invitation. It's a joy to serve

you.

Mr. Leo: Oh, my goodness! A happy morning to you as well; I'm OK; thank you for coming; I'm

looking forward to our meeting. Please take a seat.

Agent: By the way, let me introduce myself. I'm from Real Estate, and I was the one who

contacted you yesterday. Mam, may I ask your name?

Mr. Leo: My name is Azizi, and it's great to meet you!

*handshakes*

Agent: Thank you, sir, for your time and effort in making this appointment a success. Now, let

me get down to business.

Mr. Leo: I've come here to see if I can rent out my property or if I should sell it. I'm really

stumped as to what I should do.

Agent: Don't be concerned, sir. Trust us, and we'll take care of it.

Mr. Leo: I certainly hope so.

Where is your property located, Agent:

Mr. Leo: 10 Rawdon Hill Drive, Dandenong North, VIC 3175 is my address.

Agent: So, what's the deal with you selling your house?
Mr. Leo: I'd want to live in a house built in the 1950s.

Agent: Is there a specific reason for this? Is there a problem with the house?

Mr. Leo: No, there's nothing wrong with the house; I'm just looking for a change.

Agent: Okay, now let me ask you a few more questions so that I understand your needs and the

condition of the home you own.

Mr. Leo: Of course, it was purchased in 2010.

Agent: How is the house in terms of condition? Is it in need of renovation? Is there any risk of

harm?

Mr. Leo: It does need some work, but there is no damage.

Agent: Sir, please tell me about the building's construction, when it was built, and whether the

authorities engaged in the construction were lawful and liable or not.

Mr. Leo: Thank you, sir. This house was brand new when I acquired it, and the builders sold it

to me because they owned the property. They were well-known as a period of exceptional

construction and architecture.

What kind of architecture is this, Agent?

Mr. Leo: It has classic architecture with white finishes, giving it a traditional appearance and

aesthetics.

Would you like to provide any further information about the property, sir?

Mr. Leo: Sure, it's made of elevated brick veneer and tile-rendering. Views

3 bedrooms with built-in robes and hardwood floors The master bedroom is spacious and

includes a walk-in closet, two bathrooms, one of which is an ensuite. There is a bath and a

separate shower in the main bathroom. The house was built in 1970 on a 664m2 blocks with a

flat back yard. With stainless steel equipment and marble counter tops, this solid wood kitchen
overlooks the outdoor area. The M3 is easily accessible, and the Melbourne CBD is just 30

kilometers away. 2 × Split system air conditioners, gas ducted heating Second living area or

rumpus room with access to the patio area with a gas log heater in the living room and dining

room, There are hardwood flooring throughout the house. Swimming pool in the earth,

Photovoltaic panels, Garage with two locks, Smoke detectors meet all legal requirements. An

electrical safety switch is installed in the property. I brought this document with me so you could

look at it as well.

Agent: Sir, you have outstanding specifications. What is the difference between a council rate

and a water rate?

Mr. Leo: Thank you, sir. Council rates are around $1776.00 per annum, and water rates are

approximately $ 780.00 per annum plus use.

Agent: I've taken note of everything, sir, and I'll need some time to figure out which option is

best for you. By the way, sir, are there any energy sources that are sufficiently efficient?

Mr. Leo: Thank you, sir. There is a minor issue with gas. The majority of the time, it is not

available on weekends.

Agent: This is one of the primary difficulties that can lower the value of your home. Is there any

other danger or anything?

Mr. Leo: That's it, what am I going to do now?

Agent: I'll have to think about all of this and get back to you when the property appraisal is

completed. The report has been completed.

Mr. Leo: Okay, I think I'll depart now, have a nice day.

Agent: And you, sir, have a good day.