Important Timeline

Salary & Reimbursement disbursement Last Banking Day of the month

Payroll Input cut of date By 15th of the month

Non recurring Payment, Reimbursement etc. By 15th of the month

Attendance By 13th of the month

New Joinee Salary (Subject to CTC updation in HRMS) By 12th of the month

Bank Account details on Digital HR By 24th of the month

PAN updation on EXL Smart Pay By 15th of the month

Payslip & IT Computation sheet available on EXL Smart Pay By 1st day of the subsequent month

Payroll related Re-imbursements on EXL Smart Pay Submit bills by 13th of every month

Non Payroll related Reimbursements on iExpense (ERP) Submit bills by 29th of every month

Tax Investment Declaration Submission on EXL Smart Pay From 5th to 19th of every month until Dec

Tax Investment proof Submission on EXL Smart Pay In a month of Jan

EXL Smart pay works After 1st Salary is credited

Important Points

- First Time Login Credentials on EXL System

CORP ID/ LAN ID / System Username: firstnamexxxxx

(emp id)
CORP Pass. / LAN Pass. / System Password: Exl@dob
(ddmmyyyy)

If you face any difficulty while first time login, please can call “0008000403455” to get the password. You need
to press 2 button for Connect with agent.
 - Things to be updated on Planet EXL (URL: https://planet.exlservice.com/Pages/Default.aspx)
i. ATLAS (after employee id creation)
Mark your back dated attendance by raising CCR on ATLAS portal. This will approve by your supervisor.
Planet EXLApplication HubATLASCalendar Change Request (CCR)

ii. AADHAR Card details

Planet EXLApplication HubDigital HRDigital ConnectEmployee BenefitsAADHAR

iii. Allowance Option Form (after 1st salary is credited)

Timeline to update the form is 1st -18th of subsequent month. Option will reopen in next financial year (from
1stApr till 18thApr).
Planet EXLApplication HubSmart payPayAllowance Option FormSubmit

iv. Bank Account Details (by 24th of the month)

Planet EXLApplication HubDigital HRPayrollUpdate

v. UAN No.
Planet EXLApplication HubDigital HRDigital ConnectEmployee BenefitsUAN

vi. Benevolent fund scheme

Planet EXLApplication HubDigital HRDigital ConnectEmployee BenefitsBenevolent Fund

vii. Payroll Self Service Login (Finance)

In EXL Network- Planet EXLApplication HubSmart Pay
Outside EXL Network - https://www.allsechro.com/Smartpay/UserAccount/Login.aspx
Company Code: EXL

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 FAQ’s
1. How will I get permanent employee id?
Once employee id is created, recruiter will connect with you. Otherwise, you can also check the status
from your recruiter.

2. How do I get photo id and access card?

Once you receive your employee id, you need to connect with IBMS Team.
Location Floor Timings
Gurugram C-38, C-39 th
C-38, 4 Floor 4:30 PM – 7:30 PM
Noida C-15 Ground Floor 5:00 PM – 7:00 PM
Bangalore C-18 th
5 Floor 1:00 PM & 7:00 PM

3. How will I get my appointment letter?

Once joining formalities are completed, recruiter will provide your appointment letter.

4. Who will be my supervisor?

Recruiter will help to introduce you to your supervisor.

5. What will be my shift timings?

Shift timings varies from project to project. However, your general shift timings are 12.00PM-9:00PM/
1:00PM-10:00PM.

6. Will I get the Cab facility?

We provide the drop facility if your residence comes under the hiring zone. You have to manage one
side commute on your own. Drop will be provided to you once you enrolled yourself for cab roster. You
can check from the facilities team during the session on the day of joining during the Induction
regarding the hiring zone.

7. How can I claim Medical Insurance? What’s the procedure?

An employee needs to showcase the EXL I-Card and declare the Policy number to avail the cashless facility
at any Network Hospital. You can check policy number on Digital HR Tab (Planet EXL portal). You can get
the latest network hospital detail go through the below steps:
Step 1: Go to https://fhpl.net/ or download FHPL Sparrow app.
Step 2: Click on hospital Search
Step 3: Select Insurance Co. name “National Insurance Company Ltd”
Step 4: Select State & City or Hospital Name (for individual hospital)
Step 5: Click on Show Info.
Insurance Co.: National Insurance Co. Ltd.
TPA: Family Health Plan Insurance TPA Limited (FHPL)
For any further clarification, employees are advised to raise the ticket for their ‘Mediclaim’ query on Digital
connect under “employee benefits – Group Mediclaim section”. For any questions please reach out to
Digital HR Operation Team, Voice net (Internal): 55540, Voice Net (External): 08000402089. You may also
reach out to TPA/EXL SPOC (details mentioned in the table above).

Please Note – Raise your request on HR helpdesk for any HR queries on payroll, letters, attendance, policy, or any
other information > Global HR Contact Center - India : 0008000402089

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 WFH FAQ’s
8. How can I mark my attendance?
Once you have excess of EXL device, you can mark your attendance through ATLAS portal as explained in
the onboarding process. Till the time you won’t have access of EXL device, you can get in touch with
your supervisor for marking attendance.

9. How to know the status of my EXL laptop?

You can connect with your POC/ buddy assigned to you from your team.

10. Are there any specific training/s to be completed after Joining?

Yes - EXL's online ISG training is mandatory. In addition, you will be required to share the screenshot of
Completion of ISG Training with your recruiter.

11. I am unable to login on TYDY using my personal mail id. How can I login on TYDY by using my corporate
mail id as a username?
Since now you are EXL employee you would need to use your company credentials to login. Please
follow the below steps.

We would love to hear your experience on LinkedIn. You can follow us on different social media platforms.

LinkedIn – https://www.linkedin.com/company/exl-service

Facebook – https://www.facebook.com/ExlService/

Twitter – https://twitter.com/exl_service

YouTube – https://www.youtube.com/user/EXL