S. P. Mandali’s Prin. L. N.

Welingkar Institute of
Management Development and Research, Mumbai

Business Research Methods & Marketing Research

PGDM – RBA 2 (2021-23)

A Project report on

“A STUDY AND ANALYSIS OF E-LOGISTICS IN SUPPLY CHAIN

OPERATIONS”

Group No. 4 Roll No.

1. Aradana Mishra 072
2. Anjali Adlakha 069
3. Saurabh Ninave 107
4. Kartik Gundawar 090
5. Tushar Sharma 116
6. Aditya Bagdare 064

Guided By - Prof. Dr. Vijayalakshmi R.

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 TABLE OF CONTENTS

Chapters Particulars Page No.

1 Abstract 3

2 Introduction 4

3 Comparison between traditional logistics and e-logistics 8

4 Objectives 9

5 Sector Profile 10-19

6 Research Methodology 20

7 Analysis of findings 21-22

8 Observations 23

9 Limitations 24

10 Scope for further research 24

11 Conclusions 25

12 Reference 26

ABSTRACT
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The interrelation of logistics and supply chain management has become the focal point of discussions these
days, and more so in the COVID-19 pandemic. After thorough scrutiny of recent research literatures and
case studies, it can be said that logistics oversees local functions for proper execution of the flow of material
streams in the supply chain, while SCM deals with the value adding chain in general and primarily focuses
on the local functions for carrying out the change in the flow of inbound and outbound materials. 

Logistics organizes the capacity and delivery of products across the inventory network. It guarantees to
make the products and services available on time at a cutthroat cost to the customers. While the model of
logistics has been well-established, in the new economy, which is depicted by globalization and data, the
focus has been on core competencies so as to provide real-time data, globalize service demand, identify key
performance indicators, work together in supply chain operations, thereby creating an E-logistics system. E-
logistics intends to offer logistics services at competitive prices along with contract warehousing, public
warehousing, distribution management, transportation management, and freight consolidation. This exhibits
the significance of data from various sources across the logistics value chain. Under such circumstances, the
job of information technology such as the Web, Internet (WWW), and Electronic Data Interchange (EDI) in
providing collaborative platforms to gather data under 1 single roof in order to increase the efficiency of E-
logistics, is huge. 

The study was conducted with the purpose to analyze the current scenario of E-logistics in India and its
potential in the Indian market. Here, we used qualitative research design for which supporting data were
majorly collected from various journals and research papers, articles, websites, industry reports, etc.
Accordingly, the findings from the collected data have been analyzed to provide an overview of the
challenges that the Indian E-logistics market are currently facing. Subsequently, certain observations have
been made with their associated limitations and scope for further research. Thus, the report has been
concluded by providing certain suggestions based on our findings. 

INTRODUCTION

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Logistics oversees the managing of resources, procurement, distribution, and shipment. The term was at first
used to depict the development of strategies and equipment, but today, logistics has become an integral part
of the global supply chain network. Producers rely upon logistics to keep up with their inventory and reduce
operational costs, ensuring that the expectations of their customers are always met. Because of the quality of
E-commerce organizations such as Amazon, logistics consists of more than just the flow of materials in the
supply chain. Perhaps, logistics could be insinuated as the means to increase customer loyalty.
As technology keeps on developing quickly, its impact on logistics will be remarkable. These technological
advancements will ensure that the organizations change quickly and effortlessly to cater to the demands of
their customers.  

Figure 1: Logistics overview

During the 1960s, the supply chain was redefined when IBM developed the world's first automated
inventory management and forecasting system to track their orders, inventory, and distribution. Thereafter,
the way businesses operate has been significantly advanced into the future, defining new ways of trading
goods on a global level. Today, the operations domain has been tremendously impacted by emerging
technologies such as artificial intelligence and machine learning, which is used by several organizations to
attain better forecasting results and improvise order management. With these rapid technological advances,
the supply chain has been allowed the opportunity to flourish around the world. 
 
Given the rise of e-commerce and the rapid development of online ordering, logistics has become one of the
world's quickest developing enterprises. Numerous associations have emerged in response to logistics’
persistent change, devoted to upgrade the supply chain unimaginably. Maybe the most notable logistics
pioneer, to have emerged in recent many years, is e-commerce giant, Amazon. While Amazon was initially

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established as an online commercial center for books, the organization has become a household name across
the globe, modifying how items are transported and delivered to consumers. 

Figure 2: Supply Chain and Logistics

Logistics management comprises a wide range of components. These parts incorporate the planning,
procurement and coordination of manufacturing materials, planning the improvement of a product and
recovering materials and supplies associated with the manufacturing of a product. For logistics supervisors,
monitoring a wide range of parts of a supply chain can be unimaginable. Fortunately, technology has
effectively reshaped the logistics business, transforming it into a strong area filled by the ascent of
innovative and new technologies.  

Continuous visibility software suppliers like FourKites, project44 and FreightVerify connect with supply
chain administrators to recognize issues and quickly sort them out, saving the associations time which can
be utilised to focus on different parts of the logistics process. Similarly, fleet management company,
KeepTruckin has made it simpler to track cargo and drivers while further developing proficiency and
wellbeing along the supply chain. 

Thinking about the entirety of the work that goes into Amazon's online business administrations, it might
shock anyone that the organization depends entirely on the recent innovation to achieve its consumer
delivery objectives. Amazon has been utilizing AI to control its product recommendations for quite a long
time, and even more as of late. The organization incorporated ML to fabricate the handheld virtual assistant,
Amazon Echo. 

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 Figure 3: Amazon Echo technology

Recently, the warehouse automation space has evolved massively and turned out to be more important over
the long haul. The development of this area is dedicated to a great extent to the consistent ascent of online
business, which has lighted the need to send items out rapidly while bringing down operational costs. The
popularity of online shopping for food specifically has supported the development of warehouse automation,
as online grocery retailers have been compelled to satisfy consumers' consistently expanding needs while
contending with physical stores.  

As warehouse automation keeps on infiltrating the logistics business, autonomous vehicles are turning into a
supply chain essential. For organizations like Amazon, self-driving vehicles not only serve the purpose
inside the warehouse but also harbor the possibility to make quicker on-street delivery. Many San Francisco-
based organizations like Starship Technologies and Turo are creating better and progressive approaches to
autonomously transport goods, accordingly releasing additional opportunities inside the logistics domains. 

The development of logistics and Supply Chain Management (SCM) during the 1990s can be followed back
to ‘physical distribution management’ during the 1970s. Back then, there was the different functions of an
association used to have difference in their opinions and was focused to achieve their individual goals. This
myopic approach was then, at that point changed into ‘integrated logistics management’ during the 1980s
incorporating different functions to accomplish a system-wide target. Supply Chain Management (SCM)
further augments this degree by including the suppliers and customers into the hierarchical crease, along
with acquiring and organizing the raw materials leading to the consumption of finished goods. 

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 Figure 4: Warehouse Management System (WMS)

Nonetheless, to decrease the cost, the organizations are shaping new management strategies like supply
chain management and e-logistics. E-logistics implies applying the idea of logistics electronically through
the web to direct the business electronically. 

Figure 5: Integrated Logistics System (ILS)

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2. COMPARISON BETWEEN TRADITIONAL LOGISTICS AND E-LOGISTICS

 In case of traditional logistics, the volume is exceptionally low since a lot many goods are
delivered to locations like retail stores being proficient and economical. In case of e-logistics, the
lesser number of materials are delivered to numerous customers rapidly meeting customer
expectations.  
 Data in traditional logistics was accumulated through fax, paperwork and Management
Information System (MIS) but in e-logistics, the data is collected through Internet, Electronic
Data Interchange (EDI), Radio Frequency Identification (RFID) and Integrated IS. Thus, E-
logistics is more dependable and quicker than traditional logistics. 
 While traditional logistics had by far been focusing on efficient and cost-effective supply
chain process, e-logistics focusses on to meet the customer expectation along with maintaining
the velocity. 

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 3. OBJECTIVES

The study was conducted with the intention:

a. To establish an e-logistics prototype.

b. To analyze the current E-logistics market.
c. To determine the factors affecting the implementation of e-logistics in supply chain

operations.

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 4. SECTOR PROFILE

Global competition in the twenty-first century is forcing enterprises all over the world to rethink their
logistics operations and frameworks to reduce costs and improve customer service. Integration of IT with
logistics management is a critical component of effective logistics management. With an increase in
adaptability, disintermediation will provide high leverage potential for the logistics function. As a result,
improving E-Logistics is critical to achieving success in global supply chain operations.

Integration of Internet in Logistics

E-Logistics comprises of four significant parts:

(i) One-stop value-added administrations,

(ii) Administering the electronic data,
(iii) A transportation networks
(iv) Automation in warehousing tasks.

Online logistics data platforms have several advantages, including the absence of human intervention. As a
result, there are fewer errors when transmitting data, allowing for more dynamic work. Real-time inventory
data, single data entry to prevent human intervention because reentering data can lead to errors, real-time
online ordering operations, and multi-level passwords to ensure various access levels managed by authorized
persons are just a few of the advantages.

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 REVOLUTION OF E-LOGISTICS IN VARIOUS PHASES

In the long run, the e-commerce business module has progressed. It has not only had an impact on the
economy, but it has also allowed for the development of several logistical industries.

1. In the 1970s, distinct retail stores were phased out, and suppliers and wholesalers took over direct
delivery.

2. In 1980, several merchants decided to streamline their shop deliveries by establishing their
distribution hubs.

3. Later in 1990, these stores began dispatching nonfood commodities, resulting in the foundation of
global sourcing. As a result, numerous retailers were able to build up their import and distribution hubs
and trade goods more smoothly

Since then, these logistics are sprouting at an equivalent speed as that of e-commerce and they are not easing
back down. The sales and purchase ratio has expanded greatly and these e-logistics are filling the perfect
need to make the entire idea conceivable.

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 UNDERSTANDING THE E-LOGISTICS MARKET FROM AN INDIAN PERSPECTIVE

The passion for e-logistics in India has grown even more as a result of technical improvement and
digitization. Various e-commerce companies are utilizing the concept of e-logistics in both local and
international manufacturing and distribution. The supply chain process may now be easily monitored thanks
to e-logistics.

The Indian online retail market has grown rapidly from its infancy in the mid-2000s to its current size of
USD19.5 billion in gross transactions before returns and dismissals. Solid government initiatives, combined
with lower smartphone and data plan prices from telecom service providers, have resulted in an increase in
internet adoption among new users. Consumer behavior has progressed as well, where online business was
once thought to be a one-way street.

ADVANCEMENT OF E-LOGISTICS ARRANGEMENT IN DEVELOPED MARKETS

E-commerce growth has been widely observed in the realms of fashion, electronic goods, decorative items,
and, shockingly, the food industry. This tidal wave has enabled many shipping partners in India to create a
centralized distribution center for a variety of demands.

Technological advancements have not only created a main impetus for the entire logistics and e-commerce
industry, but they have also changed the way people live. These integrated supply chains enable businesses
to build their online presence and reach out to customers all over the world. These logistics are providing
services all over the world by collaborating on numerous domains such as transportation, storage, and
management. These logistics bring forth all of the most modern technology by combining them.

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The relationship and activities between enterprises and customers have been transformed as a result of this.
Information Communication and Technology (ICT) has long been seen as a driver of efficiency in both the
manufacturing and service sectors. Information and communication technology (ICT) has recently gained
greater prominence and benefit in a variety of fields, spurring growth by providing firms with a vital

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competitive advantage in consumer interactions. Development is concerned with the recognition of such
breakthroughs and is unquestionably necessary for high productivity in businesses.

IOT IN LOGISTICS

Organizations will be able to guarantee secure storage of goods and will surely find the items required with
the use of IoT in inventory management and tracking. Currently, all logistics companies have successfully
implemented IoT technologies in their operations. The Internet of Things also allows for the reduction of
human errors.

(ii) IoT collects a lot of data through gadgets and sends it to the central framework for further analysis. IoT
and predictive analytics technologies can be used to improve delivery routes and the planning of various
projects before something goes wrong. This allows for the immediate mitigation of risks and errors, as well
as the replacement of damaged machinery parts and vehicle maintenance.

(iii) The combination of blockchain and IoT can handle a variety of difficulties.

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 IMPLEMENTATION OF IOT IN SUPPLY CHAIN OPERATIONS LEADING TO EFFECTIVE
GROWTH IN THE FUTURE AND SHAPING E-LOGISTICS INDUSTRY

As the business has accepted the essential innovation, the Internet of Things for logistics and supply chain
management is developing. Technology also provides numerous advantages and opportunities for supply
chain monitoring, vehicle tracking, inventory management, safe transportation, and process automation.

FUTURE OF E-LOGISTICS IN INDIA

The idea of e-logistics in India is improving customer services, reducing cost barriers, and additionally
assisting with controlling inventory through online frameworks. The Indian e-commerce logistics market is
prospering because of expansion on the internet, increased number of smartphone users, great
socioeconomics, the surge in online payment acceptance and facilities, and the development of a few new e-
commerce business players on social media platforms.

According to a report published at ResearchandMarkets.com, the Indian E-commerce logistics market is

estimated to arrive at US$ 11.48 billion by 2027 from US$ 2.93 billion of every 2019; it is assessed to
develop at a CAGR of 18.8% from 2020 to 2027.

The Indian e-commerce logistics market is fragmented into service type, operational area, and end-user.
Given service type, the market is segregated into transportation, warehousing, and worth-added services.

As far as functional area is concerned, the market is divided into domestic and international.

From the perspective of end-users, the market is bifurcated into B2B and B2C. The B2C segment
contributed a considera3ble share to the market in 2019.

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 E-COMMERCE LOGISTICS POST COVID-19 IN INDIA

The COVID-19 pandemic has fueled the e-commerce segment. E-commerce players are looking for
alternative warehouses to get their businesses going, along with resolving issues of delayed deliveries. E-
commerce logistics players are utilizing options like zero-contact delivery, to overcome the risk of
contamination and boost the interest in online sales.

As indicated in a report published by Uni-commerce named - E-commerce Trends Report 2020, as of June
2020, India's e-commerce industry saw an overall order-volume development of 17% post the outbreak of
COVID-19.

BLOOMING E-LOGISTICS COMPANIES IN INDIA

The graph of Logistics organizations in India has grown incrementally. They are expected to contribute 30%
of the income for the whole logistics industry by 2025.

Without logistics organizations to take care of delivery, e-commerce organizations would have been
compelled to make and deal with their infrastructure for delivering the orders, which is not only costly but
also time-consuming. This implies that e-commerce organizations are vigorously dependent on logistics
organizations.

E-LOGISTICS GIANTS IN INDIA

Considering that more than 100 million Indians utilize online business, e-commerce logistics companies
have needed to up their game and work on the quality and range of services they provide.

Following mentioned are some of the logistics giants helping e-commerce businesses in India:

 BlueDart Logistics Services:

BlueDart is a global carrier with an enormous network of resources in India as well as abroad. They allow
the customers the option to choose their favored delivery date and time through scheduled and slot-based
delivery. With regards to delivery payments, they offer COD, online payment (both prepaid and postpaid) as
well as other wallet alternatives.

 Delivery e-commerce Logistics:

Delivery is an Indian logistics organization and one of the biggest and generally mainstream in operations.
They handle logistics for 7,500+ e-commerce organizations across India. They are notable for their on-
demand delivery, including both next-day and same-day delivery benefits as well as scheduled deliveries.
Delivery offers COD services in addition to reverse and exchange logistics.

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  E-com Express Logistics Service Provider:

E-com is another logistics organization that offers end-to-end e-commerce logistics services for some major
online businesses in India. They are a top choice for organizations that deal with high-end products like
jewelry as they offer additional security and surveillance services. E-com Express is functional on all seven
days and public occasions. They assure that express shipment orders will be delivered within 72 hours from
the placing of orders. With regards to returned items and reverse logistics, they offer the service of doorstep
QC (quality checks).

 DHL Logistics Company:

DHL is another established international logistics organization that works expansively across India. They
have a very wide distribution network to upgrade supply chain and logistics solutions both locally and
around the world. This organization is popular among SMEs for its warehousing services.

 E-kart Logistics:

E-kart was initially made as a Flipkart drive and has been developed to give logistics solutions for a large
number of other e-commerce organizations. They have become particularly well known due to their low
rates and give express deliveries in specific regions. Same-day delivery is empowered in 13 urban cities in
India, while 24-hours delivery is accessible in 50 cities. E-kart Logistics likewise helps with giving smooth
reverse logistics and returns management.

 DTDC Logistics Company:

DTDC is among the top logistics startups in India, established in Bangalore in 1990. It as of now obliges
10,000+ customers across 17,500+ pin codes, and 75% of its client base is comprised of major e-commerce
organizations. DTDC gives both warehousing and COD (cash-on-delivery) services. DTDC has a
commendable ability to deal with a more extensive variety of items including high-esteem products,
heavyweight merchandise, and even dangerous or hazardous materials (HAZMAT).

 Dunzo

New Delhi-based logistics organization Dunzo was first fused in 2014 and continues to be a top-ranked in
the field of end-to-end logistics. It is a major top choice among some large name e-commerce brands like
Titan Eye-Plus and Zivame

Dunzo offers a higher safety standard for mid-to-heavyweight shipments and provides doorstep QC (quality
checks) for return orders.

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BENEFITS OF E-LOGISTICS

Organizations consider e-logistics as a smooth channel to run their business by reducing expenses, and as a
tool to deliver products to a new region.

 E-logistics lowers down marketing costs and research by working with collection analysis and
dispersal of significant data to customers through e-logistics and information technology channels in
general.
 E-logistics can viably be used by producing and putting away information on buying patterns of
customers and the capacity to accumulate significant data from investigation and utilizing such data
to make informed business decisions.
 E-logistic can work with associations to exchange products worldwide. Organizations that would not
have been able to arrive at worldwide business sectors because of limited resources are offered
freedom to exchange such business sectors by ICT.
 E-logistics offers organizations a chance to reach out to customers anyplace at any time. Other than
reducing operational expenses, e-logistics offers the organizations an opportunity to arrive at open
new market regions.

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 CHALLENGES FACED BY E-LOGISTICS

The challenges faced by the sector are issues of trust by customers with data, absence of market readiness as
well as technology standardization which have all the earmarks of obstructing the adoption of information
technology. A portion of the challenges are summed up below:

 Absence of technical know-how of developing and keeping up with e-logistics frameworks, deficient
telecommunication bandwidth, and ever-changing software for growing such frameworks has been
an extraordinary test across many firms.
 Trust issues have consistently become possibly the most important factor at whatever point
customers are cooperating with organizations. In many cases, significant data such as personal phone
numbers might be required and a few customers may not share such. This is a step back as numerous
clients would prefer to get services without sharing such data.
 E-logistics is fit for connecting various societies across the globe. Tragically, the adoption of this
platform among other technology platforms is influenced by the capability of such business sectors.

Hence, implementation of the e-logistics techniques in an organization is to a great extent relied upon e-
preparation at strategic, natural, and organizational contexts of such companies. Reduced level of technology
distribution in an economy can likewise hinder the degree of e-logistics information, a characteristic
frequently taken by strategy creators in developed nations.

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 RESEARCH METHODOLOGY

Research methodology defines the steps as to how a study was designed by the researcher(s) to achieve the
aims and objectives of the study. In the current scenario where the world has become highly dependent on
technology, digital transformations have been reshaping businesses around the world, allowing them to
become more efficient in their business operations and increasing profitability. The adoption of technologies
in the logistics domain has ensured a smooth flow of data information among the stakeholders. The high-
tech digital solutions are most likely to benefit the E-commerce sector, which relies heavily on logistics to
cater to the demands of its customers.

RESEARCH DESIGN

Research design is the framework of research strategies and techniques laid out by the researcher(s). This
design then allows the researcher(s) to emphasize the research techniques that will assist them in achieving
their study goals. The current study is a qualitative research work as the primary objective is to analyze the
various benefits and challenges faced in the adoption of E-logistics in the Indian supply chain system.
Furthermore, this research aims to provide comprehensive knowledge about the various technologies used in
the E-logistics system in addition to the impact of this digital transformation in the organizations, with a
preliminary focus on the Indian supply chain network.

TOOLS USED FOR DATA COLLECTION

Secondary Data

To conduct this research, we have gathered information from various research papers relevant to our study
objective in addition to collecting secondary data from journal articles, hypothetical models, web-references,
industry reports, and white papers. After carefully analyzing the data from the aforementioned information
sources, we made our inferences and arrived at the conclusions, which have been presented in graphical
formats for better understanding by our readers.

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 ANALYSIS OF FINDINGS

Use-case diagram

Set up
access
Open
system

Add and
delete
Request
Create tariff quotes
zones

View service Enter

reports customer
Organization data Customer

Check
audit

Figure 14: E-logistics prototype

The e-logistics prototype may be accessible online, and it will give consumers shipping prices once they
enter the specifics of their shipments, including the origin, weight, and destination. When a customer
provides the shipment's origin, destination, and weight, the framework generates a service quote. If the
customer agrees with the price, they will proceed to give shipment information, shipper information, and
recipient information. After that, the framework will direct the customer to a payment module. A receipt will
be generated and an email message will be sent to the pertinent logistics business to commence the service
completion after the installment details have been received.

Analyzing the current e-logistics market we got to understand that the rapid adoption of technology in the
logistics sector is propelling the industry forward. Adopting smart logistics necessitates a high level of
awareness. Employees should receive proper training to cope with technological aspects.

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While determining the factors affecting the implementation of e-logistics in Indian Supply Chain Operations
we came across a few points

1. Conventional ways of operations

the conventional pen-paper framework has dominated the logistics area in India, which has been
primitive, unstructured, and dominated by the traditional pen-paper framework. Change management
is the most difficult challenge that new firms face during client acquisition. While technology can
appear to the end-user as a black box, gaining trust and demonstrating value before wide-scale
adoption can be difficult.
2. Cultural barrier
most firms considering implementing E-logistics confront the difficulty of dealing with numerous
social obstacles, which has an impact on all levels of the company. As a result, they must implement
strategies to deal with foreign direct orders.
3. Last-mile Delivery
Last-mile delivery remains one of the most challenging aspects of logistics. Even though e-
commerce has caused a significant shift in resource delivery, a lack of competition among logistics
firms have slowed progress. As a result, simply adding a layer of technology to existing procedures
is insufficient to address issues such as weak infrastructure and disorganized vehicle ownership.
There are different methods for delivering packages, however, the human psyche's ability to
comprehend issues such as traffic and order density may prove inefficient and affect customer
happiness.

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 OBSERVATION OF THE REPORT

According to the findings of the research, there is a low rate of Information Technology and Communication
(ICT) investment since only a small proportion of enterprises have an organized innovation development
setup. It is being suggested that those organizations that have embarked on planned programs to improve
customer service delivery will, in general, make use of technology as needed. Organizations with a long-
term perspective on using technology as a source of influence must invest more in their technology
departments in this unique scenario.

On the other hand, the study discovered that many firms, particularly those operating locally, do not
perceive the value in how new technology might help them improve their business delivery arrangements.
Also, technology isn't seen as a pressing issue.

A big stumbling block to e-logistics implementation is a lack of technical expertise or a lack of training
among workers and decision-makers. To improve e-logistics adoption, directors of logistics service
providers should devote more resources to staff training. Significant costs, a lack of suitable staff interest in
learning new technologies, and a lack of knowledge on the ICT benefits were identified as impediments to e-
logistics implementation. The amount of knowledge and training required to work in an e-logistics
environment should also be reviewed so that the proper skills can be made available for effectively
managing e-logistics systems.

Firms that are focused on business development in both local and worldwide organizations have a higher
level of e-logistics implementation techniques aimed at enhancing the organization's ability to provide
services both locally and internationally.

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 LIMITATIONS

 This study was limited up to relying on the secondary information available on the internet.
 Owing to physical constraints, the data could not be collected from actual sources or from the
business entities facing the issue to implement the e-logistics framework in the Indian market.
 The report was made based on the sole understanding of the researcher depending on the available
facts and previous studies made in the same field.
 The time allotted to finish up the research project was limited. Thusly, intense investigation and
stability of the outcomes are constrained by time bindings.

SCOPE FOR FURTHER RESEARCH

 There is a scope of data to be collected physically for more precise information.

 This research has opened up numerous roads for additional exploration to contemplate the theoretical
structure with more experimental proof from organizations.
 Since the topic of the research project is an ongoing trend in the Indian logistics market, the research has
an immense scope to prove its potential.
 Further research regarding the implementation of E-logistics, can be conducted with the Logistics and
Industry experts in India to derive their valuable feedback, and henceforth, a more structured conclusion
can be drawn.

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 CONCLUSION

 Partnership formation is no new matter to consider in this regard yet E-logistics requires an alternate
arrangement of criteria in choosing the partners including the geographical area of the organization,
technological framework, and expertise available along with the organizational choice of logistics
productivity and competitive performance objectives.
 Many issues ought to be tended to with suitable scientific and analytical models for enhancing the
logistics framework configuration given the ramifications of online logistics data frameworks.
 Strategic Planning has been considered vital in dealing with any framework including E-Logistics.
Notwithstanding, this poses a huge challenge for choosing the ideal strategic decisions considering the
corporate targets/objectives.
 E-Logistics will continue to grow steadily in the future and this improvement will radically influence
pricing and charging strategies adopted by various industries.
 It’s been evident that e-commerce is the impetus across supply chain networks. From our literature and
article reviews, it is clear that e-commerce massively affects the performance of logistics systems. It
changes and rethinks some conventional roles in a logistics system from ordering goods, invoicing, to
global cargo tracking, checking, and so on.
 Post COVID-19, most organizations are trying to grow zero contact operations and deliveries and
accordingly sharing updates and necessary documents online. This, in turn, makes the operational tasks
more seamless and faster.
 Technology, in the form of applications, AI, and other forms of devices like drones, electric vehicles, etc.
would play a crucial role in the coming future making the management systems much more efficient and
easier for the logistics companies and customers as well.

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 REFERENCE

Research Papers

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https://www.sciencedirect.com/science/article/pii/S2212827116308447

Websites/Articles

1) https://builtin.com/logistics
2) https://www.how.fm/library/6-emerging-logistics-and-supply-chain-trends-in-2021/
3) Evolution of Logistics and Supply Chain Management (SCM) - MBA Knowledge Base
(mbaknol.com)
4) https://www.octalsoftware.com/blog/role-of-inventory-management-software-in-the-warehouse
5) The Benefits And Challenges Of Logistics (ukessays.com)
6) https://www.globaltranz.com/trends-in-e-commerce-logistics/
7) https://www.shiprocket.in/blog/state-of-e-logistics-in-india/
8) Evolution of E-commerce Logistics & Supply Chain Management (ithinklogistics.com)
9) https://assets.kpmg/content/dam/kpmg/in/pdf/2018/05/e-commerce-retail-logistics.pdf
10) https://www.businesswire.com/news/home/20210114005529/en/E-commerce-Logistics-Indian-
Industry-to-2027---Growing-Number-of-E-commerce-Players-Presents-Opportunities---
ResearchAndMarkets.com
11) https://www.clickpost.ai/blog/logistics-companies-india
12) https://www.opentextbooks.org.hk/ditatopic/7025

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