Dawan Travel Agency

Members:

Corton, Jenalee

Pareja, Lea Darlyn

Resane, Cristeanjen

Magdadaro, Marie danielle

Cando, Cassie Kaye

Malaza, Arjelle

Alemania, Alliah Rhyz

Justiniani, Alyssa
DOCUMENTARY
REQUIREMENTS
MISSION STATEMENT
To provide our guest’s needs and to exceed their expectations. To continue a proper

connection with our local tour service providers, our staff, managers, hotel

owners, and etc. To appreciate our guests and to supply their needs and offer

them the best experience. To meet our customer’s demands in an efficient manner

and effective service. To deliver overall satisfaction to our travelers.

VISION STATEMENT
To grow with our beloved guests, to become the Philippine’s top tour operator that deliver

first class and imaginative travel services to our customers. To rescue and

conserve our country’s inheritence wealth the best we know.

OBJECTIVES:

1.) Provide traveling services at very reasonable prices that

suitable for individuals seeking relaxing, comfortable and memorable

experiences in the hospitality and tourism industry.

2.) Establish a high degree of right business ethics and discipline among the members

3.) To provide the membership worthwhile education and training programs to further

enhance their competence in the industry.

4.) To work closely with Airlines, other tourism suppliers, and relevant government

agencies to promote tourism.

CORE VALUES

Honest & Integrity Professional Transparency

Sustainable
Quality Personal
tourism
COMPANY NAME

"Dawan Travel Agency"

COMPANY LOGO &
TAGLINE

“Friendly service with

a smile, with some

Dawan.”
TYPE OF OWNERSHIP

Sole
Proprietorship
COMPANY LOCATION
Mandaue City specifically in A.S Fortuna St. Bakilid Mandaue City Cebu,

Philippines.
AERIEL VIEW OF
OFFICE LAYOUT
ORGANIZATION
STRUCTURE
MANAGEMENT TEAM
Manager

Secretary

Bookkeeper

Cashier

Utility Personnel

Travel Counselor

Tour Guide

Executive Assistant
PERSONNEL PLAN In Dawan Travel Agency, we cater different kinds of tour

packages that fit the chosen itinerary. These packages are supervised by our

managers, travel councilors, administrative and operations department and

marketing and sales department. Dawan travel agency makes sure that our

customers are satisfied with the services given to our customers thus we hire

employees that are:

· College graduate
· Excellent communication skills (fluent in
English; multilingualism is a plus)

· Excellent knowledge of computer reservation

systems and e-travelling

· Strong sales skills and commercial awareness

· Ability to interact, communicate and negotiable
effectively

Employees benefits when hired:

· Social Security System (SSS)

· Philippine Health Insurance Corporation

(PhilHealth)

· Government Service Insurance scheme

 TRAINING

Employers always give some on-the-job training on the computer system

that are used in the industry. Trained to work with a reservation system

used by several airlines.

Attending and organizing several workshop and seminars.

Training on how answering the calls and the online reservations

Once hired, new agents will be under for up to one a year.

FEEDBACK &
CONTROL