QUALITY

ASSURANCE MANUAL
PRT-EG-QP-001

Masdar PRT
United Arab Emirates

20 June 2022
Document Control
Title Quality Assurance Plan
Version 001
Date Issued 20-June-2022
Document owner EIRE GULF INTERIOR DECORATION LLC
Creator name Noriza Villafuerte
Creator organisation name EIRE GULF INTERIOR DECORATION LLC

Review and Approval

Action Name and Role Signature

Prepared by NORIZA VILLAFUERTE

Planner/Scheduler
Technical review by RAGURAMAN SANJEEVI
Project Manager
Assurance review by MOHAMED FOWZAN
Contract Manager
Approved by PATRICK DOWLING
Project Director

Revision History

Revision Description Date

1 First Issue 28 March 2021

Document Distribution / Stakeholders

Name Organization Date issued Action

P=Producer, C=Contributor, R=Reviewer, A=Authorizer, I=for information only

Contents

INTRODUCTION: 4

REFERENCES 4

DEFINITIONS 5

CONTEXT OF THE ORGANISATION 5

Organisational Context................................................................................................5
Relevant Interested Parties.........................................................................................6
Quality Management Systems.....................................................................................7
Quality Management Systems – Processes.................................................................8

LEADERSHIP 8
Leadership and Commitment:....................................................................................8
Organizational roles, responsibilities and authorities:...........................................12

PLANNING 12
Actions to address risks and opportunities:.............................................................12
Quality objectives and planning to achieve them:..................................................13
Planning for changes:................................................................................................13
 INTRODUCTION

Eire Gulf has developed and implemented a quality management system (QMS), which uses ISO
9001:2015 as a framework that allows our organisation to document and improve our practices in
order to better satisfy the needs and expectations of our customers, stakeholders and interested
parties.

This manual describes the quality management system, delineates authorities, inter relationships and
responsibilities of personnel operating within the management system. The manual also provides
references to procedures and activities that also comprise our quality management system.

The manual is used to familiarise customers and other external Organisations or individuals with the
controls that have been implemented and to assure them that the integrity of our quality
management system is maintained and is focused on customer satisfaction and continual
improvement.

Our quality management system meets the requirements of ISO 9001:2015 and uses the Plan, Do,
Check and Act approach to process planning. Our QMS addresses and supports our strategies for the
supply of temporary, contract and permanent customers.

The following table identifies any ISO 9001:2015 requirements, from Section 8.0, that are not
applicable to our Organisation as well as providing a brief narrative to justify their omission from the
scope of our QMS

REFERENCES

In addition to ISO 9001:2015 we also make reference to other relevant British and/or
international standards as well as customer specifications appropriate to our
products and market.
Standard Description Title
BS EN
Quality Management Systems Fundamental and Vocabulary
ISO 9000:2015
BS EN Guidelines for performance
Quality Management Systems
ISO 9004:2000 improvements
BS EN
Auditing Management Systems Guidelines for Auditing
ISO 19011:2011
DEFINITIONS
This document does not introduce any new definitions but rather relies on the
following:

o Definitions typically used by our customers, stakeholders or marketplace.

o Terms typically used in standards and regulations as they relate to our QMS
or products
o Standard Business Terminology

CONTEXT OF THE ORGANISATION

Organisational Context
Eire Gulf has been in operation in the Middle East since 2009. In this time, we have
developed a deep understanding of the region and have witnessed many of the
significant developments that have taken place within the construction sector and
have been a contributor to many of them. We now employ over 30 full time
employees and have offices in Abu Dhabi, Dubai in the U.A.E. and Saudi Arabia and
have successfully delivered projects throughout the region.

We have the full complement of skills and operational capabilities necessary to

provide our customers with leading construction solutions at affordable cost and
delivered to the highest quality.

By partnering with leading international companies, we have been able to deliver

innovative solutions on behalf of our customers. We believe in working very closely
with our clients and are committed to assisting them in defining and implementing
their working space visions

Together with the skills of our highly qualified Design and Project Management
Team, we have the capability to provide full turnkey projects from initial design
through to commissioning, and maintenance support. We provide clients with a first-
class service and continue to develop our capabilities both in terms of geographical
reach, design and service portfolio. Eire Gulf has established an inviable reputation
within the Middle East region for delivering consistently high quality and excellent
levels of service which we believe set a benchmark for other organizations.

Relevant Interested Parties

Eire Gulf recognizes that we have a unique set of interested parties whose needs and
expectations change and develop over time, and furthermore; that only a limited set
of their respective needs and expectations are applicable to our operations or to our
quality management system.

Interested Parties Needs and Expectations

To
Customers Price, reliability, Quality and Value
Owners/Shareholders Profitability and Growth
Employees Shared Values, Growth, Security
Suppliers Beneficial Relationship
Regulatory & Statutory Standard Compliance
ensure that our products and processes continue to meet all relevant
requirements, we identify and assess the potential impact of any relevant needs and
expectations that may be elicited from the interested parties

Where appropriate, to ensure that our processes are aligned to deliver the
requirements of our interested parties; we convert relevant needs and expectations
in to requirements which become inputs to our Quality Management Systems.
Quality Management Systems

The scope of Eire Gulf Quality Management System is:

“to provide superior quality products & services in the field of Architecture,
Interior Design and Construction Services”

This document describes our quality management system, delineates authorities,

inter-relationships and responsibilities of process owners and personnel that operate
within the system. Although we recognise that ISO 9001:2015 does not require a
quality manual, we have decided to produce and update our quality manual, as our
employees, customers, suppliers and other stakeholders perceive it will add value to
our operations.
Quality Management Systems – Processes

LEADERSHIP

Leadership and Commitment:

General
EIRE GULF leadership is also responsible for implementing the QMS, which includes
the development and deployment of the quality policy, the quality objectives, and
product/project-specific plans that are customer focused
Top management is committed to implementing and developing the quality
management system and this commitment is defined by our corporate policies and
objectives.

We ensure that our policies are understood, implemented and maintained

throughout at all levels of the Organisation through printed distribution of our policy
statements and through periodic management review of the policy statements and
corporate level improvement objectives.
EIRE GULF communicates our vision and mission, policies, strategies and processes
to all employees in order to

 Create and sustain shared values of fairness and ethical behaviour;

 Establish a culture of trust and integrity.
 Encourage commitment to quality.
 Provide people with the required resources, training, and authority to act
with accountability.
 Inspire, encourage, and recognize people’s contribution

Customer Focus

Customer needs and expectations are determined by the company Sales and
Management staff and are documented in appropriate job instructions and
procedures

Policy

Establishing and communicating the quality policy:

The Quality Policy statement is communicated to employees and is regularly

reviewed to ensure its appropriateness to the purpose and goals of the organisation
The Quality Policy statement is a controlled document.
Quality Policy

EIRE GULF is committed to provide superior quality products & services in the
field of Communication Network Infrastructure and Services to our customers
by;

- Consistently meeting or exceeding our customers’ requirements, needs and

expectations for product quality and performance.

- Timely delivering of products and services to meet our customer’s

requirements.

- Continual improvement of our processes and QMS systems

- Ensuring our personnel are properly trained to be better able in serving our
customers.

- Monitoring Customers complaints and satisfaction.

- Provides a framework for establishing and reviewing Quality Objectives.

- Ensure to communicate within the organization.

- To achieve continuing stability this Quality Policy will be reviewed every

year.
Organizational roles, responsibilities and authorities:
Various functions and their interrelations are shown in organisation charts /
tabulated department-wise processes. Responsibilities for Quality Assurance are
defined in the relevant quality documents for the Company.

The Quality Council (refer Quality Council Chart) is responsible for the Quality
Assurance in EIRE GULF.

Reports showing performance of the system are appended to Quality Council Review
minutes and are communicated to All Council Members within in the organization.

Top Management has appointed Admin. & Process Manager as MR, who will be
responsible for the effective implementation of Quality Management Systems in EIRE
GULF.

The roles, responsibilities and authorities are mentioned briefly in EIRE GULF
Organisational Chart:

PLANNING

Actions to address risks and opportunities:

The overall aim of risk and opportunity management within EIRE GULF is to ensure
that organisational capabilities and resources are employed in an efficient and
effective manner to take advantage of opportunities and to mitigate risks
RISK AND OPPORTUNITIES

PLAN Create plans to address risk and opportunities.

Implement plans to
DO mitigate risks or to adopt opportunities

CHECK Monitor risk management plans using measurements and audits.

ACT Implement changes to the QMS and continually review.

Quality objectives and planning to achieve them:

EIRE GULF LLC has established a periodical Quality Objectives which will be reviewed
annually. Quality Objectives are detailed in Doc. EIRE GULF-104-R5

Planning for changes:

The quality management system is planned and implemented in order to meet our
corporate objectives and the requirements of ISO 9001:2015. The planning process
involves establishing and communicating our policies, objectives and associated
operational procedures.

This document constitutes our overall plan for establishing, maintaining and
improving the quality management system. For each instance of management
system planning, the output is documented and retained accordingly, and changes
are conducted in a controlled manner. The management review and the internal
audit processes ensure that the integrity of the QMS is maintained when significant
changes are planned which may affect key processes.

Whenever quality management system changes are planned, Top management

ensures that all personnel are made aware of any changes which affect their process,
and that subsequent monitoring is undertaken to ensure that QMS changes are
effectively implemented.