NAME: ABDULLAH SAJJAD ROLL NO.

191370192

Question:-

What types of Conflict Management Styles can be adopted to

manage the conflicts? Write a comprehensive note on it and
example your personal experience.

Answer:-

Conflict means disagreement, interference and negative

emotion. Conflict management is the process by which disputes are
resolved, where negative results are minimized and positive results
are prioritized.
Types:-

These two dimensions are used to define five conflict-handling modes.

 Avoiding
 Accommodating
 Compromising
 Competing
 Collaborating
1) Avoiding:-

This style aims to reduce conflict by ignoring it, removing the

conflicted parties, or evading it in some manner. Team members in
conflict can be removed from the project they are in conflict over,
deadlines are pushed, or people are even reassigned to other
departments.
Avoiding might take the form of diplomatically sidestepping an issue,
postponing an issue until a better time, or simply withdrawing from a
threatening situation.
Example:-

Nouman and Umar have been collaborating on the new OOP project
for weeks. The deadline is looming and they are increasingly unable to
agree on changes. The deadline is pushed back and they both are
given the day to work on other projects. The space to take a break
from each other, as well as the extra time to complete their project,
allows them to cool down and resume in a more collaborative mindset.
2) Accommodation:-

Accommodation is for situations where you don’t care as

strongly about the issue as the other person, if prolonging the conflict
is not worth your time, or if you think you might be wrong.
Accommodating might take the form of selfless generosity or charity,
obeying another person’s order when you would prefer not to, or
yielding to another’s point of view.
Example:-

If Umar were one to adopt the accommodating style, he might

look at Saman as a valued team player who really needs a break after
a couple of tough months. Without thought to the goal and the
outcome the company expects, he tells Saman to go ahead with the
direct mail program.
3) Compromise:-

This style is sometimes known as lose-lose, in that both parties

will have to give up a few things in order to agree on the larger issue.
This is used when there is a time crunch, or when a solution simply
needs to happen, rather than be perfect.
Compromising might mean splitting the difference, exchanging
concessions, or seeking a quick middle-ground position.
Example:-

Saman and Nouman are in charge of the advertising budget for

the next quarter. Saman wants to hire a full-time social media person,
while Nouman wants to increase targeted digital ads. A compromise is
reached by hiring a social media person to work part-time, with the
remainder of the budget being spent on digital advertising.
4) Competition:-

One party stands firm in what they think is the correct handling of
a situation, and does not back down until they get their way. This is
the “win-lose” approach. You act in a very assertive way to achieve
your goals.
Competing might mean standing up for your rights, defending a
position you believe is correct, or simply trying to win.
Example:-

 If Nosheen were to adopt the competing style of conflict

resolution, she might move forward with the plan to use direct mail
and ignore anything to do with Umar’s suggestion. She’d take her idea
to their boss and implement and run right over any objections Umar
had. As you might guess, this approach may exacerbate other
conflicts down the road!
5) Collaboration:-

Each party’s needs and wants are considered, and a win-win

solution is found so that everyone leaves satisfied. This often involves
all parties sitting down together, talking through the conflict and
negotiating a solution together.
Collaborating between two persons might take the form of exploring a
disagreement to learn from each other’s insights, resolving some
condition that would otherwise have them competing for resources, or
confronting and trying to find a creative solution to an interpersonal
problem.
Example:-

 Suqlain and Hifza would sit down, look at the possible

conversion rate of each of their planned marketing campaigns.
Perhaps they would find that a third option—online advertising—would
provide a more targeted audience at a discounted price. With this new
option that both parties could get behind, conflict is resolved and both
feel like the company’s goal will be satisfied.
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