Leading Forward Guide For People Managers - 7-17-2020

July 17, 2020
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WestRock Leading Forward Guide for People Managers
LEADING FORWARD GUIDE FOR PEOPLE MANAGERS
RETURNING TO THE NEXT NORMAL
The information in this document is being provided to all people managers. Please share this
information with your team members as appropriate.
The health and safety of all who enter our facilities is our number one priority. The information contained
in the Leading Forward Guide for People Managers is intended to assist us in returning to a new
normal way of operating with each other, our customers and our suppliers — safely.
The following information aligns with guidance from the Centers for Disease Control (CDC) and the World
Health Organization (WHO), as well as recommendations from known medical facilities and occupational
health organizations.
The conditions surrounding COVID-19 and how we return to work in a safe and healthy manner are
changing, and we will continue to provide regular updates to our people managers to assist you in guiding
your teams and responding to concerns and questions. We have marked the new elements of this
week’s update for easy reference.
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TABLE OF CONTENTS
Click each topic to jump to this area within the document.
BUSINESS OPERATIONS 4
WEEKLY SPOTLIGHTS AND SAFETY TIPS NEW 4
LEADING FORWARD 6
NEW NORMAL WORK ARRANGEMENTS 6
TEMPERATURE SCAN AND HEALTH SURVEY NEW 7
ELEVATOR GUIDELINES 8
SITE CLEANING AND SANITIZING 8
FACE COVERINGS OVER THE NOSE AND MOUTH NEW 8
MEETINGS 9
INTERNAL MEETINGS 9
CUSTOMER/SUPPLIER/VENDOR MEETINGS 9
TRAVEL NEW 10
HIGH-RISK TEAM MEMBERS 11
HYGIENE 11
PERSONAL HYGIENE 11
WORKPLACE HYGIENE 12
FACILITY SUPPLIES 12
CONNECTING 13
LEADING REMOTE TEAM MEMBERS 13
SOCIAL MEDIA 13
MANAGING COVID-19 14
QUARANTINE GUIDELINES NEW 14
TESTING 14
CONTACT TRACING 15
COMMUNICATIONS 15
CHILD CARE 15
INFORMATION SYSTEMS & TECHNOLOGY SUPPORT 16
CYBERSECURITY 16
TEMPORARY STAFF (AGENCIES)/CONTRACTORS 16
PANDEMIC RESPONSE PLANNING 17
CONFIDENTIALITY 17
RESOURCES 17
MANAGER TALKING POINTS BY SCENARIO 19
MANAGER TALKING POINTS FOR TEAM MEETING 20
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BUSINESS OPERATIONS
The virus is still with us, and there is no vaccine as of yet. We must remain vigilant and retain the safe
practices we have in place, so our team members are as safe as possible when at work.
Please remind your team members about the importance of being safe outside of the work environment
and to continue practicing good hygiene and social distancing when away from work. Just as we have
experienced in maintaining a safe workplace, if we can reduce exposure, we can reduce the risk of
contracting the COVID-19 virus. To reduce exposure:
• Watch your distance – maintain six feet distance whenever possible.
• Wear a face covering or mask – protect you and others from the spread of the virus.
• Wash your hands – practice good hygiene always. Disinfect work areas, cell phones, etc.,
regularly.
Click here to download the poster spotlighting Watch, Wear and Wash.
As the CDC and other health organizations learn more about COVID-19, and as country, state, provincial
and city governments issue executive directives, WestRock will evaluate the actions that we need to take
to ensure our team members are safe and healthy.
Thank you for your ongoing leadership and care for your teams.
WEEKLY SPOTLIGHTS AND SAFETY TIPS

Remember:
 If a team member feels ill and has symptoms (fever, dry/hard cough, shortness of breath, severe
chills and/or fatigue, and complete loss of taste and smell), they should not come to work. They
should stay home, call their local medical facility, explain their symptoms and follow the treatment
prescribed, up to and including testing.
 If a team member is awaiting test results, they should not come back to work until they receive a
negative test result or complete the quarantine period and have no symptoms.
 If a team member tests positive for the coronavirus, the team member must remain at home until they
‒ are well and able to return to work (minimum of 14 days), and
‒ are symptom-free (without the aid of medication, including acetaminophen or ibuprofen)
for a full 72 hours before returning to work.
• If a team member is exposed to or tests positive for COVID-19 a second time, a second quarantine
will be required, and the employee will be paid during quarantine and testing periods.
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U.S. State Legislation
Several states within the U.S. are adopting quarantine requirements for individuals who travel outside of
the state to one of the designated states with a high rate of COVID positives. The following guidelines
should be used under these circumstances.
If the team member lives or works in a state with specific quarantine requirements in place (e.g., New
York, New Jersey, Connecticut, Massachusetts, etc.) and
• travels to a designated high-positive state for business reasons, the required quarantine period will be
paid for team members who are unable to work from home.
• had previously booked and paid for personal travel to a state that is subsequently identified as a high-
positive state and is unable to cancel the trip and receive refunds for deposits, site GMs and HR
leads can approve pay for the required quarantine period if the team member is unable to work from
home.
• booked personal travel to a state that had already been designated a high-positive state at the time of
booking, any required quarantine period will not be compensated if the team member is unable to
work from home.
• is required by court order to appear in person to a hearing in a designated high-positive state, site
GMs and HR leads can approve pay for the required quarantine period if the team member is unable
to work from home.
Initiating non-essential travel to a state or country where there is a high rate of COVID positives could
result in added exposure and risk for the team member, their family and their co-workers. Ensure team
members are aware of the risks.
Government-Required Facial Coverings

Many governments, states and cities are requiring facial coverings when social distancing is not
guaranteed. We expect all WestRock team members to adhere to these and other local requirements.
Our mental health is as important as our physical health during this time. As team members become
stressed and weary over the COVID-19 and its impact on lifestyle, health and connections, remind your
teams — in creative ways — of the actions they can take to reduce or manage their stress and anxiety:
 Exercise – Join a virtual exercise or dance class, take a long walk.

 Nutrition – Eat a healthy, balanced diet containing fruit and vegetables to help maintain your immune
system.
 Time – Set aside time to pursue an interest, prioritize those items that matter most and always seem
to slip away. Practice one a day, one a week.
 Relax – Meditate, garden, paint, or read. Give yourself a little grace.
CDC: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html
To access the Employee Assistance Program, please click the following link ComPsych - Your Employee
Assistance Program or you may contact your local operator to place a collect (no charge) call to 1-312-
595-0074 for immediate assistance.
The messages from our CEO Steve Voorhees spotlighting our teammates and reinforcing safety are
available for download to post on the digital signage at your facility here. (Note: translations appear about
a week after messages are released)
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LEADING FORWARD
NEW NORMAL WORK ARRANGEMENTS
WestRock will take a phased and gradual approach to transitioning to a new normal. Effective June 1,
2020, through September 8, 2020, the following workplace guidelines will be in place. The guidelines
are designed to gradually increase participation in the work site on a required basis, ensure the health
and safety of our team members and reduce the transmission of COVID-19:
 Business and function leaders; general managers of mills and converting, print and machinery sites;
and sales leaders should continue to support flexible work schedules to minimize exposure and
ensure that we are operational and able to serve our customers.
 For our Home Office locations (Atlanta, Richmond, Creve Coeur, Jacksonville and New York City),
there should be no more than 30% occupancy effective July through September 8,2020.
 Leaders should work with their teams to ensure that only a maximum of 30% of office team members
are in the building during the week. Recognize the needs of your team members when setting the
work schedule to create a productive and satisfying work experience. Team members with small
children or pre-teens will have different needs. Team members who may be more introverted or
extroverted will have different work styles. Talk with your team and determine an approach that works
for your team members and results in no more than 30% occupancy in our portion of the building on
any day. Your HR partner is prepared to work with you and help create a schedule that works for your
business and team.
 Options include:
‒ Option: Divide teams into four groups — teams A, B, C and D. (Note: Smaller groups
may only have an A and B teams.)
o Week 1: Team A works in the office Monday – Tuesday; Team B works in the
office Wednesday – Thursday; Friday everyone works from home
o Week 2: Team C works in the office Monday – Tuesday; Team D works in the
o Week 3: Team B works in the office Monday – Tuesday; Team A works in the
o Week 4: Team D works in the office Monday – Tuesday; Team C works in the
office Wednesday– Thursday; Friday everyone works from home
‒ Option: Divide your team into four groups. Team A will go into the office Monday –
Thursday the first week, then will work from home the next two weeks (14 days at home
in case of infection). Team B will complete their week in the office, then be home for two
weeks, followed by Teams C and D.
‒ Option: Select a variation that works for your team that includes encouraging team
members to alternate Monday and Friday working from home.
 For our manufacturing and operating facilities, we encourage work schedules for office team
members that emulate the spirit of having as few team members in the office as possible.
 For team members who work in our manufacturing and operations facilities, continue to stagger
breaks, provide walking paths that promote distancing and manage shift cutover and punch in/out
practices to create distancing.
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 Minimizing the amount of team members who are onsite will help protect those who need to work
onsite, as well as those who are able to adopt an alternative work arrangement.
TEMPERATURE SCAN AND HEALTH SURVEY

It is expected that the COVID-19 virus will continue through 2020 and well into 2021. As a result,
temperature scans and health questionnaires will be required for entering our facilities in the U.S.,
Canada and Brazil. For the remainder of our facilities around the globe, we are working to develop and
implement similar processes that meet local requirements.
 WestRock sites in the U.S., Canada and Brazil should conduct temperature scans daily (with three
times per week initially as the minimum) and require teammates to complete the health questionnaire
daily.
 Please make temporary labor, customers and suppliers who come on site aware of our practices in
advance of their visit.
 Temperature screening and health questionnaire Implementation Materials are available from your
HR lead and Safety manager.
 We strongly encourage our teammates to use the mobile phone electronic health questionnaire since
it is regularly updated. You can access posters with the QR code displayed through the Coronavirus
Resource Center. If you use the paper version of the questionnaire at your site, please access the
updated version on a regular basis from the Coronavirus Resource Center site. Note: The
questionnaire is updated regularly as knowledge of the virus changes.
 Online screener training is available through the Learning Management System (LMS) in three
languages – English, French and Spanish.
 Updated temperature screening guidelines that include pre-approved WestRock screening solutions
and equipment, along with FAQs, can be accessed here. You can order approved devices via
ServiceNow. (Note: This information pertains to U.S. facilities only at this time.)
 If your facility purchased a thermal device within the last few weeks (prior to the release of these
guidelines) and in advance of this update, please email Rosa Cardenas to ensure equipment
compliance and that necessary requirements have been met.
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ELEVATOR GUIDELINES
 When using elevators in our offices, maintain six feet distance between you and other people in the
elevator, even if it means only two individuals may ride in the elevator at a time.
 If the elevator is full (two people), politely ask those waiting to take the next elevator.
Note: This is a good practice outside of work as well.
SITE CLEANING AND SANITIZING

 All sites/buildings must be professionally cleaned regularly and deep cleaned/sanitized at a minimum
after each positive test.
 Site leaders may elect to schedule deep cleaning/sanitizing on a more regular frequency to meet their
safety needs, particularly if located in a community with an increasing number of positive test results.
‒ For Home Office locations, the Facilities team is responsible for managing cleaning
arrangements.
 Equipment, controls and desks must be wiped down after each employee uses them.
 Common areas, such as breakrooms, lobby’s and restrooms, should be cleaned throughout the day.
 There is a list of cleaning services approved by Procurement on the Coronavirus Resource Center
here.
FACE COVERINGS OVER THE NOSE AND MOUTH
 The CDC and other health organizations are raising their guidance on the importance of face
coverings in slowing the spread of the coronavirus. As leaders, we play an important role in
setting an example for our teams and modeling the safety actions that are important. Leaders
are expected to wear face coverings when walking around the plant floor and when in
common areas in WestRock buildings.
 Team members are required to wear face coverings in countries, states, counties and cities where
executive orders are in place.
 Team members are expected to wear face coverings over the nose and mouth in our operating
facilities to slow the unintended spread of the coronavirus.
 However, if work requires team members to be in close proximity for long periods of time (within six
feet for 15 minutes or longer), face masks are required.
 It is recommended that site leaders require face coverings if the work requires team members to be
in close contact for less than 15 minutes (e.g., for five minutes at a time) for 15-30 times per shift
(e.g., threading winders, cutting reel samples, taping cores).
 Team members are strongly encouraged to wear face coverings in public places where social
distancing is not possible (streets, elevators, etc.).
 For sites that are located in and near hot spots (high positive tests) or are experiencing a rise in
positive tests within the site, management may elect to require face coverings to provide increased
protection against the spread of the virus.
 Ensure face coverings are safe and do not interrupt work or pose any work hazards.
 Tips for minimizing foggy goggles/glasses include:

‒ Use a defogging spray. Several are available for purchase. Remember: these sprays
contain chemicals, so read the reviews carefully before buying them.
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‒ Wash your glasses with soapy water. Then, shake off the excess and let them air dry, or
gently dry them with a soft tissue. This technique leaves a thin film that reduces surface
tension that builds up from your breath, causing the water molecules to spread out evenly
into a transparent layer that defogs your glasses. Shaving cream can also work.
‒ Hex Armor goggles can prevent fogging when wearing a face mask.
 The WestRock Company Store has several different styles of masks available to order. To order, go
to the WestRock Connect Homepage  Resources  Systems & Tools  See all Tools  find
‘WestRock Company Store.
MEETINGS
INTERNAL MEETINGS
 Effective June 1, 2020, through September 8, 2020, essential meetings where face-to-face
interaction is required should only occur with Business President, EVP or Function Leader approval.
 Structure the meeting so participants who must attend in person are few (for example, no more than
30%), and remaining participants attend virtually.
‒ Leverage technology to create a visual connection for those in the meeting room and on
teleconferencing.
‒ Take structured and timed breaks, so everyone can start and stop together.
‒ Instructions for the use of the appropriate online conferencing service are available
here and are posted on the Coronavirus Resource Center.
 Non-essential meetings through September 8, 2020, requiring travel must be held via online
conferencing.
CUSTOMER/SUPPLIER/VENDOR MEETINGS
As we continue to monitor the re-opening of businesses, including our customers, along with updates
provided by the CDC, WHO and health organizations, we are advancing our guidance for how we
connect with our customers.
The use of virtual/digital engagement tools is encouraged as much as possible, and we recognize that
customer meetings are becoming more important as businesses re-open and begin their transition to a
new normal. Please use the following guidelines as you consider customer meetings with your team
members.
 Team members are encouraged to select the best method for meeting with customers and serving
their needs — face to face, video conference, etc. For customer meetings that occur in person at the
customer’s facility, please take hygiene precautions when traveling, follow all local government travel
restrictions, be aware and follow the safety expectations of the customer’s site (temperature
screening, face coverings etc.). All customer meetings using ground transportation must be approved
by the direct manager, and customer meetings using air travel must be approved by the
business/function VP.
 For customers who visit WestRock facilities, please ensure they are aware of our protocols —
temperature screening, heath questionnaire, etc., and ensure a safe meeting environment (social
distancing, availability of disinfectant wipes and hand sanitizer, etc.).
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 If a customer has had a team member test positive at a particular customer site, we will continue to
serve that site and will implement precautionary measures, such as using sanitizers, wipes and
gloves, for our team members. If a team member is uncomfortable going to a customer site where
there has been a positive test, the team member’s manager should assess the situation and make
alternate arrangements as needed.
Supplier/vendor meetings should take place via teleconference or video conference, wherever possible.
 For critical supplier/vendor meetings that must occur in person, please limit attendees as much as
possible, take hygiene precautions when traveling and follow all local government travel restrictions.
All critical supplier meetings using ground transportation must be approved by the site general
manager/business leader, and supplier meetings using air travel must be approved by the
business/function VP.
 All sites must implement a known sign-in and sign-out practice and recording at every facility. A form
for checking on the travel and health status of visitors is available on the Coronavirus Resource
Center.
TRAVEL
Travel restrictions are fluid. For a quick reference on the up-to-date changes in travel
requirements/restrictions, please click here for a helpful site.
Effective now through September 8, 2020, approvals for the following roles: Sales team members
traveling to customers, WestRock engineers/technical service traveling to customers to service/support
equipment, and WestRock engineers traveling to WestRock facilities to support capital equipment
installations and maintenance, are as follows:
 Ground travel (non-flight) requires direct manager approval

 Air travel requires VP (or higher) level approval
As VPs evaluate air travel requests, please consider (as you normally would), the purpose of the trip, the
value accrued to the customer and WestRock and the overall cost, ensuring there is a solid return for all
involved. Team members approved for travel are expected to practice the following do’s and don’ts. As a
leader, you will need to review the following with your team members and ensure they adhere to the
practices.
Note: All leadership travel approvals must be sent to travel@westrock.com prior to booking travel within
Concur, as each booking is approved manually. Concur approvals are granted Monday through Friday
during the hours of 8 a.m. and 5 p.m. EST. Concur Travel is closed after 5 p.m. EST on Fridays and re-
opens Monday at 8 a.m. EST. For after hour emergency en-route reservations, please call BCD
travel at 1-800-919-8987.
Do:
 Book on airlines that are screening passengers and ensuring social distancing like blocking center
seats (e.g. Delta).
 Be aware that airports are becoming more populated. Wear a face covering in public areas, regularly
wash your hands and practice distancing wherever possible.
 Book hotel rooms at Hilton or Marriott properties and use Enterprise or National for rental cars –
strong sanitizing practices in place.
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 Pack the recommended travel kit: cloth facial covering (which is expected), travel-size hand sanitizer,
disinfectant wipes, thermometer and nitrile gloves.
 Wipe down all commonly touched surfaces on planes, trains, rental cars and hotel rooms.
 Order and pick up food from drive-thru or curbside delivery restaurants.
 Know destination requirements (customer site expectations, travel restrictions, stay-at-home or
shelter-in-place orders, mandated quarantines upon arrival).
 Continue personal hygiene practices, social distancing and facial coverings in public areas.
 Print the ISOS travel card. Visit WestRock ISOS for a printable download. Contact ISOS if you
become ill while traveling.
Don’t:
 Travel if you feel ill or your temperature is 100.4F or higher (take your temperature at home).
 Dine in restaurants, go to public gyms or be where large crowds are present.
 Use hotel room cups or plates without washing them first.
HIGH-RISK TEAM MEMBERS

This includes team members who are high risk for COVID-19 — age 65+, team members who have heart
disease, diabetes, weakened immune systems and team members who are pregnant.
 If the team member is uncomfortable coming into the site/building, you may work with them to
develop an alternative work schedule that ensures their safety and productivity while working
remotely and connecting in person only when needed.
 However, if it is not possible for the work to be done remotely, then the team member can choose to
take vacation time or time off without pay. Managers have the flexibility to relax attendance points as
needed.
 Please work with your site HR leader to determine if short term disability benefits may apply.
HYGIENE
Please follow the hygiene guidelines below:
PERSONAL HYGIENE
 When in public, encourage team members to:
‒ wear masks when social distancing is not guaranteed
‒ practice good elevator etiquette (six feet distancing, catching the next elevator when full)
‒ use curbside services (groceries, restaurants)
‒ avoid large crowds (10 or more people) — such as large events, airports, malls and
restaurants
 Conduct frequent handwashing with soap and warm water, refrain from touching one’s face, and
cover coughs or sneezes with a tissue (or use a bent elbow), then throw the tissue in the trash.
 Where social distancing is not guaranteed, wear a face covering/mask to stop the spread of germs.
 Click here to download posters that share tips on how to stay safe outside of work. These can also be
posted near exits as a reminder.
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 Ensure all team members understand their responsibilities in maintaining safe practices outside of
work – for themselves and their families. Doing so will minimize the transmission of the virus in the
work setting.
WORKPLACE HYGIENE
 Practice social distancing (approximately six feet or more of separation between individuals).
 Adopt “handshake-free” practices. Respectful head nods are appropriate ways to greet others.
 Maintain distance on shift changes as much as possible.
 Stagger breaks and lunches to minimize exposure while adhering to labor agreements and local
legislation (your HR manager can help with this). Reinforce distancing in breakrooms and common
areas.
 Disinfect often; regularly clean common surfaces with disinfectant wipes (countertops, doorknobs,
tabletops, work surfaces, control panels, equipment interfaces, cell phones, steering wheels,
computer keyboard, mouse, etc.)
 Posters promoting these hygiene habits are available for use in our locations here.
FACILITY SUPPLIES
The WestRock Procurement team has secured suppliers for deep cleaning/sanitizing services. Please
refer to the Coronavirus Resource site for a list of providers. The Procurement team has also secured
supplies of sanitizer, bleach, gloves, etc., for our facilities. Please work with your safety lead to secure the
items you need for your site.
Time Recording – clock-in and clock-out procedures

 For sites that currently use touch screens or fingerprints for clock-in and clock-out procedures:
‒ We have temporarily transitioned from Touch ID attestation (time clock-in and clock-out
procedures) to the use of a stylus, Q-tip or card swipe.
 For sites that currently use a stylus, Q-Tip or card swipe for clock-in and clock-out procedures:
‒ There will be no change in how your team members clock in and clock out for time recording.
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CONNECTING
LEADING REMOTE TEAM MEMBERS
The following are simple tips that can help you lead remote team members, stay connected and generate
energy. In addition, to regular connections that focus on the work we do together, also consider adding
some of the following to your routines:
 Host virtual learning circles – Ask team leads to rotate the hosting of virtual learning circles; a set
time for learning new skills from one another.
 Casual communications – As you would do in the workplace, promote a sense of belonging by

discussing topics not work-related. Get to know your team in a new way.
 Team traditions – Have some fun; establish “wear your favorite jersey” day, share an online site that
provides a healthy laugh or dose of positivity, etc.
 Appreciate your team members – Regularly hold shoutouts for successes and big and little
accomplishments, send digital thank you notes.
 Run virtual open door – Set online hours when team members know you are available for a quick
call.
 Just chat – Use the chat feature (Microsoft Teams or Skype) to simply engage with your team or co-
workers in real time on simple questions/asks.
When using video conferencing to stay connected, consider the following video etiquette tips:
 Recognize that not all times are “camera-ready times”  – When you are not able to use your
video, have a picture posted, so team members can “see you without seeing you.”
 Be kind and show empathy – If a child or pet makes an appearance online, it is okay. If a team
member needs to tend to an interruption at home, that is okay, as well.
 Prevent video fatigue – Create time to do other work; resist filling your day with video calls. When
scheduling video conferences, normal practice should be 30-to-60-minute calls. If longer time is
required, consider scheduling breaks.
 Be engaged – Actively listen and engage on the call. When leading a video call/teleconference, build
in engagement strategies, like questions, sharing experiences, etc.
SOCIAL MEDIA
During the COVID-19 pandemic, along with the most recent events in the U.S., several team members
have used social media to share their personal views and interact with co-workers, family and friends.
Some of the posts are hurtful and can take away from our common goal of creating an environment
where all team members are valued and respected. It is important that leaders, managers and teammates
know that WestRock has a social media policy that we expect all team members to follow. View
WestRock’s social media policy here. Please ensure your team members are aware and familiar with this
policy.
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MANAGING COVID-19
QUARANTINE GUIDELINES
 If a team member feels ill and has symptoms (fever, cough, shortness of breath, severe chills and/or
fatigue, complete loss of taste and smell), they should not come to work.
‒ They should stay home, call their local medical facility, explain their symptoms and follow the
treatment prescribed, up to and including testing.
 If a team member believes they may have been directly exposed (within six feet regularly and for 15
minutes or longer at a time) through travel to CDC-designated level 2 and 3 impacted areas or direct
exposure to others who are awaiting test results, are presumed positive by a medical doctor or have
been confirmed with the coronavirus,
‒ They must request a self-imposed 14-day quarantine. Direct requests to the site HR
manager, business leader/site leader or site pandemic response coordinator for approval.
 If a WestRock team member has a member of their household exhibit symptoms and is awaiting a
test result:
‒ The team member should request approval for a self-quarantine for up to 14 days or wait for
a negative test result from the household member, whichever occurs first.
‒ If the household member receives a positive test, the WestRock team member should
request approval for a self-quarantine for up to 14 days. If symptoms develop, the WestRock
team member should contact their medical facility, explain their symptoms and circumstances
and follow the treatment prescribed.
 WestRock will provide up to 14 days of pay for a quarantine period (self-imposed and manager-
approved or government-required).
• If a team member has been exposed to or tests positive for COVID-19 a second time, a second
quarantine and testing period will be paid, except as set forth above under the section entitled “U.S.
State Legislation.”
TESTING
 If a team member tests positive for the coronavirus, the team member must remain at home until they
are well and able to return to work (minimum of 14 days) and are symptom-free for at least 72 hours.
‒ The team member does not have to have a negative test or a return to work notice from a doctor,
given the current high demand for care.
 WestRock will provide up to 30 days of pay for a quarantine period followed by a positive test (within
the context of your country/company benefits program). This time should be sufficient to enable
regular benefits to begin.
‒ U.S.: When a team member is determined by a medical facility/physician to be unable to work

due to the coronavirus, the team member will be eligible to receive short-term disability
according to the terms of the plan. Short-term disability claims should start on the date of
diagnosis, and quarantine pay will end on the date that short-term disability benefits begin, after
any applicable waiting period.
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‒ Outside U.S.: When a team member is determined by a medical facility/physician to be unable
to work due to the illness, normal sick pay rules apply. The team member should follow normal
absence reporting procedures for the remainder of the absence.
CONTACT TRACING
Contact tracing is an important part of supporting our teammates who may have been in close contact
with someone suspected of having COVID-19 or who have received a positive test result. Please follow
the steps below to contact trace if a positive test is confirmed:
• Talk with the team member who tested positive to help them recall everyone who they have been in
close contact with during the timeframe they may have been infectious.
• Notify the individuals of their potential exposure as quickly and sensitively as possible.
• Protect the privacy of the team member who tested positive. Contacts are only informed that they
may have been exposed to the virus.
• Encourage any contacts to stay home and maintain social distance from others (at least six feet) and
monitor their symptoms by checking their temperature twice daily and watching for symptoms, such
as cough or shortness of breath.
• Suggest if symptoms should develop, that the team member see a doctor or visit a local medical
facility for testing.
COMMUNICATIONS
Internal
 To help you communicate with your teams about the various scenarios that can and are occurring
locally, we have provided manager talking points as Attachment A.
Media/External Communications
 The Communications team will assist with any outreach from the local media at your location. Media
may also be directed to WestRock’s media line at 678-291-7679 or to mediainquiries@westrock.com.
Customer / Supplier Concerns

 Many customers are inquiring about WestRock’s access to raw materials and our ability to meet our
business commitments during this time. Responses to customers are being managed through our
Communications team to ensure that they receive consistent messages. Please contact John Pensec
at john.pensec@westrock.com for assistance with any customer or other external communications
related to coronavirus concerns.
 Additional talking points and materials are available for use in communicating with customers
following a site closure for cleaning due to an employee testing positive for coronavirus. The
Communications team will assist with the preparation of any additional customer communications
materials. Please email donna.cox@westrock.com for these materials.
CHILD CARE
For team members globally with children who are unable to attend school due to school closings, summer
camp closings and where there are no day care arrangements available, the following will apply:
 Business leaders/site leaders have the ability to relax the points/attendance options temporarily at
their sites to respond to the situation.
Page 15
 Business leaders/site leaders may also grant time off as needed to support team members and their
family situations.
 With business leader/site leader and local HR manager approval, WestRock will provide up to two
weeks of pay (10 working days) so that team members can stay home to care for their children –
provided there is no other social system in place and the team member is experiencing a hardship. If
more time away from work is required to care for children, the team member should request vacation
and/or unpaid days off. (Note: these 10 days are in addition to quarantine and testing periods).
 Other in-country benefits may be available (e.g., FMLA in the U.S.) to care for children that may have
a serious health condition.
 Contact your HR manager with any questions.
INFORMATION SYSTEMS & TECHNOLOGY SUPPORT

Teleconferencing and Support
 Skype, Microsoft Teams or teleconferencing services are available for use.
 Chatbot is available to provide support and save time with things like password resets. Chatbot helps
you easily enter a service request, check the status of a request, search knowledge articles for
information and more. Click here for more info.
 Service Desk support teams are ready to provide technical solutions and, if needed, take your
equipment requests.
CYBERSECURITY
 Protect yourself and the company by only using tools approved by WestRock. Do not download,
install or use any unapproved software or tools on your WestRock workstation.
 Cyber criminals are preying on fear of the coronavirus by utilizing malicious links, documents, and
phishing emails to spread discord, gain financial advantages or steal data. Phishing scams may
include emails, spoof links or attachments that look like announcements or news articles.
 Avoid clicking links in unsolicited emails and be wary of opening attachments.

‒ Do not provide personal or sensitive information in emails to unknown or untrusted sources.
‒ Do not respond to any emails that come from unknown or untrusted sources.
‒ Avoid using public and unsecured Wi-Fi networks
‒ Lock any WestRock-issued devices (laptops, iPads, or mobile phones) when stored and
unattended.
‒ Report suspicious emails using the “Report Phish” button in Outlook. If you do not see the
button, forward the email as an attachment to phishing@westrock.com.
 Please contact the Service Desk in the U.S. at 1-844-WST-ROCK (1-844-978-7625) for any support
needs or to report a security incident. Non-U.S. numbers are available here.
TEMPORARY STAFF (AGENCIES)/CONTRACTORS

 Business EVP/SVP or functional leader approval is required for all temporary staff brought on site. If
approved, temporary staff must follow WestRock safety procedures to include temperature scan,
health questionnaire, frequent hand washing, wipe down of work areas, etc.
Page 16
 The WestRock master agreement with BarPellam for temporary staff requires:
‒ the same time away from WestRock facilities for self-quarantine, exhibited symptoms and
a positive test. Temporary staff cannot return to WestRock facilities until the 14-day
period has been met or until the temporary staff member is well.
‒ the same background check process that we have in place for WestRock employees. A
link to this process is here.
 The BarPellam contract has been expanded to include RNs, LPNs, nurses assistants, EMTs or CPR-
trained individuals and non-medical skilled professionals – to support the temperature screen process
as needed. Please follow the instructions at the link here to connect with BarPellam on the needs you
may have.
 Globally, for groups/sites not using BarPellam, we have implemented the same agreement in place
for our local temporary staff and contractors.
PANDEMIC RESPONSE PLANNING

 WestRock’s senior leadership team currently meets 2x weekly to identify and respond to the most
critical team member, commercial and operational matters. Our goal is to ensure the safety of our
sites and team members and effectively guide the business during these challenging times and serve
our customers.
 All WestRock facilities have identified their pandemic site coordinator, their pandemic coordinator and
response team, and have completed their Pandemic Response plan.
CONFIDENTIALITY
WestRock has implemented confidential tracking of facilities where we have team members who are self-
quarantined or awaiting test results. This tracking is maintained, so we can appropriately clean and
sanitize facilities, care for our team members and ensure continuity of service to our customers. This
information is being collected and managed in compliance with privacy regulations, country legislation,
healthcare requirements and labor rules.
RESOURCES
 The Coronavirus Resource Center on WestRock Connect (intranet) contains the latest information
and resources, and team members may submit questions on this site.
 A question box is available within the Coronavirus Resource Center for all leaders and team
members, and daily responses are provided. To submit a question, email COVID-
19Response@westrock.com.
 For team members in the U.S., there is a 24/7 Nurse Line available, in conjunction with our company
medical plan. Feel free to call 1-800-700-9184 for health-related questions.
 U.S. team members also have access to LiveHealth Online - which offers video visits with a physician
without leaving your home. In addition, Anthem has rolled out a new mobile app called Sydney Care
that provides you with a telemedicine session that can be through a text session or LiveHealth Online.
Members get a free session on Sydney Care until June 14, 2020, additional sessions or session for
nonmembers will cost $19.
 For team members globally, our Employee Assistance Program, is available to respond to questions,
concerns on stress, anxiety, etc. To access the Employee Assistance Program, please click the
Page 17
following link ComPsych - Your Employee Assistance Program or you may contact your local
operator to place a collect (no charge) call to 1-312-595-0074 for immediate assistance.
 We encourage team members and managers to use the Centers for Disease Control (CDC) and
World Health Organization (WHO) sites for up-to-date information. The CDC and WHO are updating
the information on their sites daily. Links to these resources are available on the Coronavirus
Resource Center.
Thank you!
Thank you for your engagement and dedication to making WestRock a safe and healthy environment.
Page 18
Attachment A
MANAGER TALKING POINTS BY SCENARIO
SCENARIO 1 A team member has a confirmed Additional Comments:
positive test. A portion of the site, • Immediately clean and sanitize the work area.
shift or facility will be ceasing • Notify your leader and your HR manager to make them
operations temporarily for aware.
cleaning/sanitizing. • Identify and communicate with team members who had
direct exposure/contact with the individuals who tested
positive.
• Make arrangements for professional deep cleaning and
sanitizing.
• Prepare to communicate to employees using the
following script.
• Discuss with your GM/SVP and Corporate
Communications any customer communications, as
needed.
SCENARIO 2 Customer, supplier or visitor Additional Comments:
who previously visited the facility • Immediately clean and sanitize the area where the
has notified WestRock that they customer, supplier or visitor was located.
have tested positive or have a • Notify your leader and your HR manager to make them
presumptive positive test. aware.
• Identify and communicate with team members who had
direct exposure/contact with the individuals who tested
positive.
• Make arrangements for professional deep cleaning and
sanitizing.
following script.
SCENARIO 3 Multiple team members have Additional Comments:
received a positive or • Assess the situation; discuss with your business leader,
presumptive positive test. HR vice president and safety leader; and build a
Temporarily closing facility for recommendation plan.
<TBD> time. • Engage with WestRock business president, SVP
Finance, Chief HR Officer and Chief Communications
Officer to review assessment of the situation and
recommended plan.
following script.
SCENARIO 4 Following a team member with a Additional Comments:
positive test and the deep • Reach out to team members who called out directly
cleaning, several team members (email, phone), reinforce how important they are to the
call out at next shift. company.
• Be empathetic to their concerns.
• Share with them the deep cleaning process in detail
• Encourage them to return.
SCENARIO 5 Team member who tested Additional Comments:
positive for COVID-19 passes • Notify senior business leaders (President/EVP), VP HR.
away. • Schedule a site leadership team call.
• Use the guidance and talking points to plan your actions
and communications.
• Establish contact with the team member’s family.
Page 19
MANAGER TALKING POINTS FOR TEAM MEETING
For use by general manager or Human Resources
Scenario 1: A team member has a confirmed positive test. A portion of the site, shift or facility will
be ceasing operations temporarily for cleaning/sanitizing.
PREPARE FOR TEAM MEMBER COMMUNICATIONS
 Clean and sanitize work area immediately.

 Identify co-worker(s) who may have had direct exposure with the impacted team
member, meet with them to communicate the situation and place them on two-weeks
quarantine with pay
 Bring office team and/or shift team together in small groups to communicate — no
more than 10 at a time and ensure a minimum six-foot distance between people. (Use
talking points below)
TALKING POINTS
 As you all know, our priority is and continues to be safeguarding the health and wellbeing of our team
members and those with whom we come in contact, as well as ensuring that we continue meeting our
customers’ needs.
 We have learned that a team member in the <name> department has tested positive for COVID-19.
The team member followed proper protocols and advised their manager who notified Human
Resources. The team member is receiving the care and support they need.
 We immediately cleaned the area where the team member worked and followed the proper sanitation
protocols in the plant. We are committed to following guidelines recommended by the CDC.
 We identified the co-workers who came in contact with the team member, and we have spoken with
each of them. While none of them are exhibiting symptoms, out of caution and care, we have placed
co-workers on two-week quarantine.
 This evening, we will continue with our safety protocols and conduct a deep cleaning and sanitization
of <a portion of the facility or the facility>.The <work group or shift> will not be operational this
evening/today. We expect to be fully operational <fill in appropriate timing>.
 Everyone will be paid for tonight’s/today’s shift, and we would like you to come into work as
scheduled tomorrow morning/afternoon/night. If something changes, we will call you.
 This is a development we take very seriously, and we will continue to monitor the situation closely.
We must be vigilant, wash our hands often, use hand sanitizer, stay six feet from others and follow
our plant protocols.
 The risk of transmission is low for people who were not in close contact with this team member.
 If you are concerned about potential exposure to COVID-19, please reach out to your manager or
Human Resources. If you feel ill or are exhibiting the symptoms, such as fever, cough and shortness
of breath, please do not return to work. Go home and call your medical office.
 Does anyone have any questions before I let you go?
 Thank you and we will continue to provide updates as appropriate.
If a team member asks which team member tested positive, your response should be:
 Due to patient privacy laws, we cannot share any identifying information about the affected individual
but have taken measure to ensure the health and safety of our team members.
Page 20
For use by General Manager or Human Resources
Scenario 2: A customer, supplier or visitor who previously visited the facility has notified
WestRock that they have tested positive or have a presumptive positive test.

 Clean and sanitize the area immediately where the customer, supplier or visitor was located.
 Identify team members who may have had direct exposure with the customer, supplier or
visitor; meet with them to communicate the situation; and place them on two-weeks
quarantine with pay.
 Bring office team and/or shift team together in small groups to communicate — no more
than 10 at a time and ensure a minimum six-foot distance between people. (Use talking
points below)
 Ideally, gather employees before the beginning of a workday or shift.
TALKING POINTS
members and those with whom we come in contact, as well as ensuring that we continue meeting our
customers’ needs.
 We have learned that a customer/supplier/visitor who met at our facility has tested positive for
COVID-19.
 We immediately cleaned the area where the customer/supplier/visitor traveled/met and followed the
proper sanitation protocols in the plant. We are committed to following guidelines recommended by
the CDC.
 We identified the team members who had direct exposure with the customer/supplier/visitor, and we
have spoken with them. While none of them are exhibiting symptoms, out of caution and care, we
have placed our team members on two-week quarantine.
 This evening, we will continue with our safety protocols and conduct a deep cleaning and sanitization
of the facility. The <portion of the facility or shift> will not be operational this evening/today. We
expect to be fully operational tomorrow.
 Everyone will be paid for <timeframe where the facility will not be operational, if during working
hours>, and we would like you to come into work as scheduled tomorrow morning/afternoon/night. If
something changes, we will call you.
 This is a development we take very seriously, and we will continue to closely monitor the situation.
We must be vigilant, wash our hands often, use hand sanitizer, stay six feet from others and follow
our plant protocols.
 The risk of transmission is low for people who were not in close contact with the
customer/supplier/visitor.
 If you are concerned about potential exposure to COVID-19, please reach out to your manager or
Human Resources. If you feel ill or are exhibiting the symptoms, such as fever, cough and shortness
of breath, please do not return to work. Go home and call your medical office.
 Does anyone have any questions before I let you go?
 Thank you and we will continue to provide updates as appropriate.
If a team member asks which customer/supplier/visitor tested positive, your response should be:
Page 21

Scenario 3: Multiple team members have received a positive or presumptive positive test.
Temporarily closing the facility.

 Assess and discuss situation with your business leader, HR leader, safety leader.
 Determine a plan to contain the spread of the virus, provide for the safety of team
members, and alternatives for meeting customer needs.
 Engage with your WestRock business president, SVP Finance, HRVP & CHRO, Legal,
and Chief Communications Officer to review and finalize the plan.
 Once all are aligned, move forward with communications.
TALKING POINTS
members and those with whom we come in contact, as well as ensuring that we continue to be able
to meet our customers’ needs.
 We have learned that several team members in our facility have tested positive or presumptively
tested positive for the coronavirus.
 The team members followed proper protocols and advised their managers who notified Human
Resources. Our team members are receiving the care and support they need.
 However, this is a notable safety matter that we have taken very seriously.
 In discussions with senior leadership for our business and WestRock, overall, we have made the
decision to temporarily close our facility for <note timeframe> days.
 During this time, you will be <pay-related decision to be made by the company, at the time of
occurrence>.
 Your benefits will continue for you and your families.
 While our facility is temporarily closed, we will conduct a deep cleaning and sanitization of our entire
operation.
 We expect to be fully operational on <date>.
 Our customers and supply partners have been notified. Customers will be serviced from the following
sites, to the extent possible: <to be determined>.
 <Comment on critical elements of the plan>
 This is a development we take very seriously, and we will continue to closely monitor our team
members closely.
 Please take care of yourselves and your family members over the coming days and weeks.
 Over the next <note timeframe> days, we will communicate with you via <describe the via email, call
or connection tree >.
 If you are concerned about potential exposure to COVID-19, please reach out to your medical facility.
 Does anyone have any questions?
 Thank you – and we will continue to provide updates as appropriate.
If a team member asks which team members tested positive, your response should be:
Page 22

Scenario 4: Following a team member with a positive test and the deep cleaning, several team
members call out at next shift. What can we say and do to bring the workforce back?

 Assess and discuss situation with your business leader, HR leader and safety leader.
 Take time to understand the concerns of the team members who did not show up for
their shift or work.
 Establish an email connection or call tree to reach those who did not show up and share
the following messages with them.
 Talk with the team that did show up for their shift and share the following talking points
with them.
TALKING POINTS
(Following positive COVID-19 test in facility and a large call-off)
 Yesterday, we had a team member from this facility test positive for COVID-9. This team member
followed proper protocols and advised their supervisor who notified Human Resources immediately.
The individual last worked on <insert day and shift> and is now receiving the appropriate care and
support.
 We have identified the co-workers who came in contact with our sick team member, and we have
spoken with each of them. While none of them are exhibiting symptoms <include if correct>, out of
caution and care, we have placed them on a two-week quarantine.
but have taken appropriate measures to minimize the risk to others.
 The risk of transmission is low for people who were not in close contact with this team member;
however, anyone who feels they were inside of six feet from any <department name> team member
last <days of the week> please contact <HR Manager> at <contact information> or let your supervisor
know and we’ll contact you.
 <Include if correct for your site> During the past few weeks, we had already taken proactive
measures to ensure a clean and safe work environment. We not only have people disinfecting on
every shift but also have a third-party cleaning service assisting to keep our common areas and plant
clean. We have been following proper sanitation protocols in the plant and are confident that
procedures were followed in this instance.
 Immediately upon notification of a positive COVID-19 case, and out of an abundance of caution, we
temporarily closed the plant for deep cleaning. We brought in an outside service to “bomb,” wipe
down and “re-bomb” any areas potentially impacted.
 We worked safely and quickly to get our facility operational. As a critical part of the supply chain, it is
important that we serve our customers with <boxes, cartons for food and water, leaflets for
pharmaceutical needs>, so in turn, they can restock grocery stores and retailers in our community.
 I want to reassure you that your safety is and always will be our top priority.
 In addition to the items mentioned above, we also want to ensure you that;
‒ We have plenty of PPE (gloves, glasses, etc.). You should not be sharing PPE with others.
‒ We have ordered additional hand sanitizing stations to place throughout the plant
Page 23
‒ We will continue cleaning the plant after each shift and practicing social distancing
‒ We have cleaning materials and wipes located at the stations for the employees to do
additional cleaning as needed
 The plant is now operational, and we appreciate your support in making this happen. Our goal is to
continue to safely serve our customers, so food, water and medical supplies can be on the shelves to
serve our families and our communities.
 The cleaning of the plant included:
‒ The disinfecting of ALL areas of the plant was completed on <dates> by <company name>
This included the: <insert specifics for your site, examples include>
o Shipping area including shipping office
o Manufacturing floor, machines and workstations
o Common areas/break areas and bathrooms/locker rooms
o Supervisor office and upstairs office area
‒ The areas were fogged with a product called <name>. It is used in hospitals and schools to
completely kill germs and viruses. <name> is certified to kill Human Coronavirus in 60
seconds.
‒ We asked <company> to double the normal concentration of the product. They did this and
went over the affected areas two times.
‒ The fogging process is recommended instead of wiping clean because wiping can move the
virus around versus killing it. <Name> dissipates through evaporation leaving no residue. It is
safe for humans to be present after it dissipates.
‒ We will be utilizing <company> on a weekly basis to treat key areas of the plant.
 We must continue to be vigilant, wash our hands often, use hand sanitizer, stay six feet from others
and follow our plant protocols.
Page 24
Scenario 5: A team member passes away from COVID-19.
PREPARE FOR LEADERSHIP TEAM AND TEAM MEMBER COMMUNICATIONS

Do
 Notify the senior business leader (President/EVP), VP HR for the business.
 Schedule a site leadership team call. Brief the leadership team on what occurred and maintain
confidentiality. Consider customers and suppliers that may need to be informed after the site
communications are complete.
 Ensure that a key member of the site or business leadership team (e.g. general manager, HR leader)
speaks with a family member to offer support and provide contact information.
 Review site operational conditions (e.g., cleaning plans, number of employees in quarantine or positive
cases, operational requirements) and discuss operations of the site (e.g., close for a day, temporary
closure).
Business VP HR will notify the Chief Human Resources Officer, who in turn notifies Chief
Communications Officer; SVP, Health and Safety (notifies Environmental Officer); CEO; VP Total
TALKING POINTS:
Rewards (benefits).
 Leadership
Site Karen Poole (WestRock Benefits team) will develop the beneficiary communications package and
Team
benefits materials.
 Thank you for coming together <on this call or at this time>.
 I Make
have some sad newsfor
arrangements toWestRock
share withtoyou. Earlier
provide today or
flowers <insert correct
a donation astiming>, we by
requested learned that
the family.
<employee name> passed away. <Insert personal comments about the team member and the impact
 they
In the event
had that they
or what the team
were member who passed away was recently in the office for work, identify the co-
known for>.
 WestRock
worker(s) will
whobemayproviding <flowers,
have had donation,(within
direct exposure or x> tosixsupport
feet forthe
15family
minutesduring this time.
or longer at a time) with the
‒ impacted team member. Meet with them to communicate the situation and place them on two-week
quarantine
Weekend with pay.
or Evening Arrange to deep clean and sanitize the site as necessary.
Passing
If adeath occurs
Later today,during
we willthe
planweekend
to notify or
ourinteam
the evening:
members via a call tree and/or email.
 Please be prepared on <next business day> to connect with your teams, walk around the work areas
 Use call tree/email to notify all team members. Show empathy and be concise and direct.
and make sure our people are okay. Please support them and be present. It’s important to connect
 with Human
“I have some Resources if you
difficult news toneed
share.support. We haveaEmployee
This weekend, member ofAssistance available
our team passed for our
away, teamand
<name
members if needed.
role>. We will work with the family to determine the best way to honor <name>.
 Your
During thehealth and safety are our first concern. We will be closing the facility for x days to complete a deep
Day Passing
cleaning and expect to re-open on <date>.
 This afternoon, we will need to meet with our teams — maybe groups of 10 at a time and share the
 news.
Management team connects with their respective teams throughout the next business day.
 Please set aside time for this and simply connect with your team.
If death occurs during the business day:
****
Bring the office team and/or shift team together in small groups to communicate — no more than 10 at a time
and ensure a minimum six-foot distance between people. Use the talking points below.
 Considerations
Site HR manager to make for
EAP materials Honoring
available, Team
along with Member(s)
the call line number.
Who Lost Their Life
 GM to send written communications to all site employees with funeral specifics and what WestRock will
be doing
Note: The site(flowers, donation,
leadership etc.) for
team may wantthetofamily.
consider ways to honor the team member who passed
away. The following
 Reminder: are social
reinforce somedistancing
ideas, andasyou may
team use your
members willown
wantas
towell.
console one another.
Page 25
 Create a memory box or photo collage slideshow for the family.
 Arrange for a memorial moment at the site (with appropriate social distancing). Ask team members to
speak as appropriate.
 Display a large photo of the team member where others can write their sentiments. Provide this to the
family and display on site at the facility, as well as at the one-year anniversary of passing.
 Plant a tree on site with an engraved plaque.
 Volunteer as a team or make a donation to the team member’s favorite charity (once COVID-19
clears).
Page 26

Leading Forward Guide For People Managers - 7-17-2020

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July 17, 2020

WEEKLY SPOTLIGHTS AND SAFETY TIPS

Government-Required Facial Coverings

 Exercise – Join a virtual exercise or dance class, take a long walk.

TEMPERATURE SCAN AND HEALTH SURVEY

SITE CLEANING AND SANITIZING

 Tips for minimizing foggy goggles/glasses include:

 Ground travel (non-flight) requires direct manager approval

HIGH-RISK TEAM MEMBERS

 Maintain distance on shift changes as much as possible.

Time Recording – clock-in and clock-out procedures

 Casual communications – As you would do in the workplace, promote a sense of belonging by

‒ U.S.: When a team member is determined by a medical facility/physician to be unable to work

Customer / Supplier Concerns

INFORMATION SYSTEMS & TECHNOLOGY SUPPORT

 Avoid clicking links in unsolicited emails and be wary of opening attachments.

TEMPORARY STAFF (AGENCIES)/CONTRACTORS

PANDEMIC RESPONSE PLANNING

PREPARE FOR TEAM MEMBER COMMUNICATIONS

 Clean and sanitize work area immediately.

PREPARE FOR TEAM MEMBER COMMUNICATIONS

MANAGER TALKING POINTS FOR TEAM MEETING

PREPARE FOR TEAM MEMBER COMMUNICATIONS

MANAGER TALKING POINTS FOR TEAM MEETING

PREPARE FOR TEAM MEMBER COMMUNICATIONS

Scenario 5: A team member passes away from COVID-19.

PREPARE FOR LEADERSHIP TEAM AND TEAM MEMBER COMMUNICATIONS

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