E.

BANKING

DEFINITIONS

Electronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-andmortar institution.

There are different services provided under e-banking for example :- ONLINE BILL PAYMENT , FUND TRANSFER , SHOPPING,TICKET BOOKING , PRE PAID MOBILE RECHARGE,PERSONAL HOME PAGE , INVESTMENT SERVICES, ONLINE APPLICATIONS , PERSONAL UPDADATE , MARKET WATCH etc.

ICICI BANK INTERNET BANKING

SERVICES PROVIDED BY ICICI BANK THROUGH INTERNET

ONLINE BILL PAYMENT FUND TRANSFER SHOPPING TICKET BOOKING PREPAID MOBILE RECHARGE SHARE TRADING CHARITY

Corporate Banking services

ACCOUNT INFORMATION BANKING AT YOUR CONVENIENCE MARKET WATCH 1.Daily market report 2.Market pulse 3.Market strategy TRANSACTION BANKING REQUEST ( Following requests can be made online) 1.Registration for statements through e.mail 2.Stop of payment 3.cheque book replenishment 4.Opening a fixed deposit account 5.Opening a letter of credit.

HISTORY
ICICI was the first bank to initiate the Internet banking revolution in India as early as 1997 under the brand name 'Infinity'. ICICI Bank kicked off online banking way back in 1996 . But even for the Internet as a whole, 1996 to 1998 marked the adoption phase, while usage increased only in 1999due to lower ISP online charges, increased PC penetration and a tech-friendly atmosphere.

PRESENT STATE OF ICICI BANK IN E-BANKING

ICICI Bank pioneered Internet banking in India and today has the largest number of retail customers on the net. ICICI Bank has been following a multichannel multi-product retail strategy with Internet banking being an integral channel of customer interaction.

Contd..
The Bank services a growing customer base of more than 7 million customers and 6 million bondholder accounts through a multi-channel access network which includes about 450 branches, 1690 ATMs, call centres and Internet banking. Costs of banking service through the Internet amount to a fraction of the costs through conventional methods

"We are happy to be recognized for our efforts in Internet banking. Through Internet banking we have endeavoured to provide comprehensive and anytime banking facilities to our customers to enhance their overall banking experience. This has led to our registered internet banking base increasing to 4 million customers and over 10% of our banking transactions happening online. Ms CHANDA KOCHHAR , Executive Director ,ICICI BANK