Doha -Qatar

+97466054340
girisneha706@gmail.com

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals
and
job objectives within a contemporary and economical business setting.

Lakme West Bengal (India)

Beauty adviser – 1 year (2018 - 2019)

Job Responsibilities :
➢ Greets customers and helps them feel welcome
➢ Demonstrates the proper use of various beauty, hair, and skin care products
➢ Sells beauty, hair, and skin care products (including cosmetics, serums, and lotions) when
appropriate
➢ Identifies client needs and goals, and assists them in finding and selecting appropriate products
➢ Advises clients on proper skin and hair care
➢ Manages stock and presentation of products
➢ Handling door-to-door sales and meeting quotas and objectives.
➢ Handling administrative and clerical duties, such as ordering stock and maintaining customer
relationships through follow-up calls and mails.
➢ Responding to customer questions and complaints.

Apparel Group of Company (Doha – Qatar)

Customer Service Representative (2 Years 2019 - 2021)
Sales Associate
Hostess
Job Responsibilities :
➢ Manage large amounts of incoming phone calls
➢ Generate sales leads
➢ Identify and assess customers’ needs to achieve satisfaction
➢ Build sustainable relationships and trust with customer accounts through open and interactive
communication
➢ Meet personal/customer service team sales targets and call handling quotas
➢ Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution
➢ Keep records of customer interactions, process customer accounts and file documents
➢ Follow communication procedures, guidelines and policies
➢ Responding promptly to customer inquiries.
➢ Communicating with customers through various channels.
➢ Acknowledging and resolving customer complaints.
➢ Knowing our products inside and out so that you can answer questions.
➢ Processing orders, forms, applications, and requests.
➢ Keeping records of customer interactions, transactions, comments, and complaints.
➢ Communicating and coordinating with colleagues as necessary.
➢ Ensure customer satisfaction and provide professional customer support.
➢ Serves customers by providing product and service information and resolving product and service
problems.
➢ Attracts potential customers by answering product and service questions and suggesting information
about other products and services.
➢ Resolves product or service problems by clarifying the customer’s complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem, expediting correction
or adjustment, and following up to ensure resolution.

+12
2nd division
DCA Diploma in Computer Application 2018 -2017

➢ Work Ethic.
➢ Interpersonal Skills.
➢ Communication Skills.
➢ Problems solving
➢ Customer Service Skills.
➢ Interpersonal Skills.
➢ Attention to Detail & Business Awareness

➢ Hindi
➢ English
➢ Nepali
➢ Arabic

➢ Photoshop
➢ Listening music
➢ Participating in social activities