Assessment

Task 3
Facilitate continuous
improvement
BSBSTR502
 Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my work and I have not cheated
or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarized, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the right to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code

Student name

Student ID
number
Student Date
signature

Task Number

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 2

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:

 Meeting minutes in Task 3.1A

 Updated CI register in Task 3.1B
 Email to CEO in Task 3.1C

The student met with departmental managers in ☐ ☐ ☐

week 5 (Role-Play):

 Facilitated the meeting effectively

 Reviewed the feedback on CI
 Brainstormed actions to address the
feedback
 Apply problem-solving and decision-making
techniques
 Used communication techniques such as
active listening and questioning to confirm
understanding
 Engaged the managers in problem-solving
and decision-making processes
 Used the opportunity to reinforce the
importance of CI in the organisation

Feedback provided in Comments.

Demonstrated ability to: ☐ ☐ ☐
 Evaluate outcomes and identify
opportunities for improvement
 Seek feedback from relevant stakeholders
on systems and processes
 Identify other areas for improvement and
document feedback for future planning
 Identify and evaluate ways in which
planning and operations could be improved

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 3

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
This is evidenced by:
 Meeting minutes in Task 3.1A
 Updated CI register in Task 3.1B
 Email to CEO in Task 3.1C
Demonstrated ability to: ☐ ☐ ☐
 Make recommendations and communicate
strategies to relevant stakeholders

This is evidenced by:

 Email to CEO in Task 3.1C
Demonstrated ability to: ☐ ☐ ☐
 Confirm team progress, insights and
experiences are captured and accessible
using knowledge management systems

This is evidenced by:

 Meeting minutes in Task 3.1A
 Updated CI register in Task 3.1B
When collaborating with the group, the student ☐ ☐ ☐
has actively participated in group work with a
substantial contribution that can be assessed
individually for all the requirements of this task.

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name:

Assessor Name:

Assessor Signature:

Date:

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 4

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Table of Content

Student Declaration................................................................................................................................................2
Task 3 – Manage opportunities for further improvement.......................................................6
Task 3.1 Manage opportunities for further improvements......................................................................8
References................................................................................................................................................................10

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 5

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Task 3 – Manage opportunities for further improvement

Task summary and instructions

What is this This assessment task builds on Task 2.

assessment task
about? This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☐
o Case Study ☒
o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

 Evaluate outcomes and identify opportunities for improvement

 Seek feedback from relevant stakeholders on systems and
processes
 Identify other areas for improvement and document feedback for
future planning
 Identify and evaluate ways in which planning and operations
could be improved
 Make recommendations and communicate strategies to relevant
stakeholders
 Confirm team progress, insights and experiences are captured
and accessible using knowledge management systems

You are required to address the following:

 Task 3.1 Manage opportunities for further improvement
o Review and address feedback on CI
o Identify further opportunities for improvement

Although the assessment requires group collaboration to simulate a

What do I need to do
to complete this task
satisfactorily?
work environment, the assessment submission is individual, and it will
be marked as such.
 submit the completed assessment tasks, according to instructions,
 complete the tasks with sufficient detail and professionally present
them,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 6

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Task summary and instructions

assessment task you must satisfactorily address all of the

assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.

Specifications You must deliver/participate in:

 Review meeting with the managers in week 5 (Role-Play)

You must submit to GOALS

 Meeting minutes
 Updated CI register
 Email to CEO

Resources and • Computer with Internet access

equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Relevant policies and procedures as provided
• Templates as provided

Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor
before attempting this task if you do not understand any part of this
task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

Complete the following activities:

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 7
RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Task 3.1 Manage opportunities for further improvements

The departmental managers have now implemented CI initiatives to improve sustainable work
practices.

Consider the following data and information:

1 Overall satisfaction with the implementation:

 50% Fully satisfied
 50% Somewhat satisfied
2 You have received the following feedback:

 The CEO wants all reports printed out; this is against the paperless initiative
 It would be a good idea to provide selected staff with Ipads to facilitate paperless work
 Some team members still use disposable coffee cups when buying take away coffees
 All staff bring food from home using reusable containers
 Food is often left in the fridge for days, and it is always the same staff member who has
to empty the food containers and wash them
 When the order for LED light bulbs was placed, it was denied by the CFO. He thinks that
they are expensive.
 The advice to put computers in hibernation mode if taking a break or going to a meeting
was successful; however, sometimes staff still forget.
 It would be a good idea to introduce the use of brown bins to recycle food waste.
 The CI register is not regularly updated.
3 The CEO is impressed with the implementation of the CI initiatives and would like to explore
further improvements.
However, the Board of Directors does not quite understand sustainability, and they may think
that further improving sustainable work practices may come at a price.

A. Review Feedback

Meet with the departmental managers in week 5 of class and review the feedback received on
implementing CI initiatives.

In collaboration with the managers:

 Determine how to address the feedback

 Determine how the planning and operations of CI initiatives could be improved.
 Identify areas for further improvement.
For example, work arrangements to improve work-life balance, engagement with the community
to support non-for-profit work, reduce water consumption, consider how to improve the supply
BSBSTR502 - Facilitate continuous improvement V3 2021 Page 8
RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 chain to work with sustainable suppliers, change the procurement policy to only buy energy-
efficient products etc.…
 Identify key actions and assign responsibility for the implementation.

Complete the meeting minutes (Template 1).

Duration: 30-45 minutes.

The trainer and assessor will validate your participation in the meeting and provide feedback on the
Marking Sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer
and assessor to review the feedback and identify areas for further improvements.

Template 1 -Meeting Minutes

Date 08/03/2022
Location Meeting room
Participants Departmental managers and consultant
Review of Departmental managers implement the CIO initiative to encourage the
feedback employees to adopt sustainability practices or to establish a sustainable
environment. There is some constructive feedback that departmental
100-150 words managers provide to the consultant such as the CEO of the MMI need the
information in the form of the copy instead of digital form, some team
members still forgot to put the system in hibernation mode to save energy
cost of the organisations, some team member still uses the disposable cups
to drink the coffee, etc.
Improvement of Organisations must execute the sustainability policy and procedures in the
CI planning and organisation to improve their performance and also establish a sustainable
operations environment (Caradonna, 2014). 
Opportunities for 1. Company conduct the induction and education program to provide
further training rel;ated to new changes.
improvement 2. Company create an opportunity for the team member they share their
suggestion with the senior of the business with the help of the suggestion
(2-3 opportunities, 50-100 box.
words)
Action Items and 1. Implement the sustainability policy and procedures.
responsibility 2. Motivate the staff to use reusable cups instead of using disposable cups.
(6-8) 3. Motivate the CEO to accept the reports in digital form instead of paper
form (Caradonna, 2014). 
4. Motivate the team member that they must take out their food from the
freezer on regular basis.
5. Motivate the subordinate to put the system in hibernation mode during
lunch and meetings.
6. Motivate the team members to apprise the Continous improvement
register on regular basis.

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 9

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 B. CI register

Update the CI register adding the opportunities for further improvements.

Date Suggested CI Actions Timelin Responsibilit Complete

Improvemen Categor e y d Y/N
t y
08/03/202 Set the system Business Motivate the 2 days Consultant Y
2 in hibernation feedback staff to set
mode during the system
the meeting. in
hibernation
mode during
lunch and
meetings
(Mulligan,
2017).
10/03/202 Update the CI Business Encourage 3 days Consultant Y
2 register on feedback the
regular basis. employees
to adopt the
best
practices of
the
organisation
.
11/03/202 Implement the Business Encourage 2 days Consultant Y
2 sustainability feedback the
policy in the employees
organisation. to adopt the
implement
changes.
13/03/202 All the Business Motivate the 2 days Consultant Y
2 documents feedback CEO to
must be accept the
created in reports in
digital form. digital form
instead of
paper form.
14/03/202 Take out the Business Always take 1 day Consultant Y
2 food from the feedback food from
freezer. the freezer
to clean the
environment
(Mulligan,
2017).
BSBSTR502 - Facilitate continuous improvement V3 2021 Page 10
RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 C. Email to CEO

Write an email (Template 2) to the CEO addressing the following:

 Summarise the outcome of the meeting with the departmental managers

 Suggest opportunities for further improvements (as discussed with the managers)
 Suggest 2-3 talking points to positively influence the Board of Directors to further improve
sustainable work practices

(100-150 points)

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

Template 2 -Email

Email to the CEO

To: CEO
Cc:
Bcc:
Subject: Summary of meeting discussion
Date email is sent: 08/03/2022
Attachments:
Respected sir,
I hope this mail finds you well. I have held meeting with the departmental manager to converse the
constructive response related to sustainable practices such as some staff still not hitting their
system in hibernation mode, some staff still ususinghe disposable cups, team members not
updating the CI register on regular basis, etc. To overcome this problem, I provide some corrective
action that departmental managers such as motivating the staff to adopt the changes, motivating
the staff for optimum use of resources, etc. To deliver more details, I send a soft print of the
meeting minutes with this mail. Kindly please review it and give feedback for improvement.
Kind regards
Consultant manager

References

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 11

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 requirements for this assessment)

Caradonna, J. L. (2014). Sustainability: A history. Oxford University Press.

Dresner, S. (2012). The principles of sustainability. Routledge.

Mulligan, M. (2017). Introduction to Sustainability. Taylor & Francis.

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 12

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au