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Quality Control and Quality Assurance
Quality Control and Quality Assurance
Overview.
As markets have become much more competitive quality has become widely regarded as a key ingredient for success in business. Today's business climate requires an exact interpretation of customer requirements coupled with effective and efficient processes to meet or exceed their requirements. Product or service quality is conformance with requirement, freedom from defects or contamination, or simply a degree of customer satisfaction.
Quality Assurance :
All those planned and systematic activities implemented to provide adequate confidence that an entity will fulfil requirements for quality.
QC activities include general methods such as accuracy checks on data acquisition and calculations and the use of approved standardised procedures for calculations, measurements, estimating uncertainties, archiving information and reporting.
Quality Control.
Problem Identification Problem Analysis Problem Correction Feedback to QA.
Check Sheets. Histograms. Pareto Charts. Cause and Effect Diagram(Ishikawa / Fishbone Diagram) Scatter Diagram. Control Charts.
vs.
Quality Control Based on Product. Reactive Process. Stress on Line Function. Finds Defect.
Examples : - Testing, Inspection, Checkpoint Review etc.
Quality Assurance Based on Process. Proactive Process. Stress on Staff Function. Prevents Defect.
Examples : - Quality Audit, Selection of Tools, Training etc.