Subject: Performance of domestic airlines for the year 2018.

Traffic data submitted by various domestic airlines has been analysed for the
month of May 2018. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-May 2018 were 571.58 lakhs
as against 465.87 lakhs during the corresponding period of previous year thereby
registering a growth of 22.69% (Ref Table 1).
1000.00 Growth: YoY = + 22.69 %
900.00 MoM = + 16.53 %
8%
800.00
Pax Carried (in Lakhs)

700.00
571.58
600.00
500.00 465.87 2017
400.00 2018
300.00
200.00 118.56
101.74
100.00
0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in May 2018
are as follows (Ref Table 2):
120.0
95.5
94.8

91.9
91.0

89.7
89.5
89.2

88.8
87.5

100.0
85.7
85.6

84.4
84.0

82.7
81.3

80.4

80.2

80.0

75.1
75.1
Pax Load Factor (%)

80.0
48.7

60.0
35.0

32.1

40.0
26.0

20.0

0.0
Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air
India Airways Air Deccan Odisha

Apr-18 May-18

1
 The passenger load factor in the month of May 2018 has shown increasing trend
compared to previous month primarily due to onset of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of May
2018 has been 0.70%.Airline-wise details of cancellations are as follows:
Air Odisha 42.22
Air Deccan 12.24
Zoom Air 9.14
Trujet 1.21
Air India 1.15
JetLite 0.82
Go Air 0.71
Vistara 0.51
Jet Airways 0.47
Spicejet 0.41
IndiGo 0.36
Air Asia 0.00
0.00 10.00 20.00 30.00 40.00 50.00
Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 3.8%

Technical 22.9%

Conse/Misc
44.6%

Weather 24.9%
Commercial 3.8%

2
Passenger Complaints during the month

During May 2018, a total of 724 passenger related complaints had been received
by the scheduled domestic airlines. The number of complaints per 10,000 passengers
carried for the month of May 2018 has been around 0.61. The airline-wise details are as
follows:

Air Odisha 34.6

Air Deccan 21.6
Air India (dom) 1.7
Jet Airways+Jetlite 1.2
Go Air 0.5
IndiGo 0.3
Spicejet 0.2
Trujet 0.2
Air Asia 0.2
Vistara 0.1
Zoom Air 0.0

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0

No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others Fare
Staff Catering
4.3% 1.2% Refund
Behaviour 0.1% 3.9%
6.5%
Disability
0.4%

Flight Problem
Customer 30.5%
Service
29.1%

Baggage
23.9%

3
 The reason for complaint as percentage compared to the previous month is as
follows:

40.0

33.6
35.0

30.5

29.1
28.3
27.2

27.2
30.0

23.9
23.6
21.0
25.0

20.0

15.0
8.1

10.0

6.5
5.5

5.1
5.0

4.9
4.8

4.3
3.9

3.5
5.0
1.2
1.1

0.5
0.4
0.4
0.1

0.1
0.0
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Mar-18 Apr-18 May-18

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of May

2018 is given in the following table. Zoom Air did not operate in CAT I routes for the
month of May 2018.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 96.8 1.40 29.9
Jet Airways + JetLite 50.4 1.13 16.9
Spicejet 99.2 1.46 40.7
Go Air 81.6 1.13 34.0
IndiGo 124.2 1.08 26.6
Vistara 35.3 1.11 18.4
Air Asia 177.2 3.79 78.1
Zoom Air - - -
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
 Category II - 10%
 Category IIA - 1%
 Category III - 35%
4
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of May 2018 is as follows:
OTP at Four Metro Airports
IndiGo 80.9

Spicejet 80.0

Vistara 76.7

Jet Airways+JetLite 74.6

Go Air 74.5

Air India (Dom) 69.8

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 84.1

DEL 75.0

HYD 73.3

BOM 54.8

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

5
 Jet Airways + JetLite

BLR 86.9

DEL 79.2

HYD 78.2

BOM 64.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

HYD 86.3

DEL 83.9

BLR 81.5

BOM 64.2

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

6
 Go Air

HYD 87.8

BLR 82.7

DEL 76.6

BOM 63.1

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

IndiGo

DEL 87.1

HYD 86.5

BLR 86.3

BOM 59.2

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

7
 Vistara

BLR 90.3

DEL 79.9

HYD 75.7

BOM 52.5

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Wx 2%
Airport
9%

Misc 2%
ATC 13%
Pax 2%

Ramp 1%
Reactionary 64% Tech 4%

Ops 3%

8
 10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
10.0%
15.0%
20.0%
25.0%

0.0%
5.0%
0.0%
5.0%
0.75% 0.25%
0.45% 0.17%
0.15% 0.03%
0.25% 0.07%
1.56% 0.51%
2.11% 0.54%
0.66% 0.16%
0.66% 0.24%
0.44% 0.15%
0.51% 0.13%
1.24% 0.32%
1.05% 0.27%
0.87% 0.31%
1.21% 0.36%
1.07% 0.27%
1.35% 0.31%
0.63% 0.34%

Apr-18
Apr-18
1.79% 0.63%
0.92% 0.14%
1.10% 0.10%
Air India

1.02% 0.58%

May-18
May-18
0.77% 0.23%
2.37% 0.45%
1.75% 0.42%
Revenue Earned& Seats Sold in Highest Fare Bucket

0.99% 0.27%
in the highest fare bucket on select 20 sectors is as follows:

1.14% 0.29%
2.64% 0.57%
1.68% 0.47%
% of Seats Sold in Highest fare bucket

6.25% 2.87%

% of Revenue Earned in Highest fare bucket

6.07% 3.01%
1.43% 1.16%
28.19% 20.31%
3.32% 0.80%
6.75% 1.56%
3.32% 1.02%
1.35% 0.43%
0.84% 0.14%
0.50% 0.10%

9
The revenue earned and the number of seats sold by scheduled private airlines
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.0%
1.0%
2.0%
3.0%
5.0%

4.0%
0.92% 0.71%
0.50% 0.37%
0.19% 0.15%
0.40% 0.12%
0.53% 0.40%
0.40% 0.33%
0.32% 0.26%
0.15% 0.12%
0.44% 0.37%
0.51% 0.38%
1.36% 0.65%
0.83% 0.34%
0.56% 0.35%
0.48% 0.30%
0.34% 0.22%
0.37% 0.18%
0.11% 0.08%

Apr-18
Apr-18
0.47% 0.14%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%

May-18
May-18
Jet Airways

0.70% 0.20%
0.49% 0.15%
0.38% 0.21%
0.39% 0.18%
0.39% 0.23%
0.41% 0.23%
% of Seats Sold in Highest fare bucket

2.14% 1.15%
% of Revenue Earned in Highest fare bucket
3.34% 1.72%
0.15% 0.16%
0.25% 0.13%
1.23% 0.66%
1.05% 0.47%
0.49% 0.22%
0.46% 0.16%
0.70% 0.20%
0.78% 0.26%

10
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.36% 0.08%
0.06% 0.01%
0.00% 0.00%
0.02% 0.01%
0.02% 0.00%
0.06% 0.01%
0.00% 0.00%
0.01% 0.00%
0.27% 0.05%
0.08% 0.02%
0.36% 0.05%
0.27% 0.04%
0.02% 0.03%
0.05% 0.01%
0.00% 0.00%

Apr-18
Apr-18
0.00% 0.00%
0.05% 0.01%
0.00% 0.00%
Indigo

0.10% 0.02%

May-18
May-18
0.81% 0.15%
0.02% 0.01%
0.04% 0.02%
0.04% 0.01%
0.30% 0.06%
0.05% 0.01%
% of Seats Sold in Highest fare bucket

0.08% 0.02%
0.05%
% of Revenue Earned in Highest fare bucket 0.01%
0.37% 0.07%
0.00% 0.00%
0.00% 0.00%
1.65% 0.32%
0.25% 0.05%
0.37% 0.08%
2.49% 0.61%

11
 10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
50.0%

0.0%
5.0%
45.0%

100.0%

10.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%

0.0%
20.0%
3.79%
9.69% 3.66%
8.58%
10.61%
18.44% 13.95%
27.84%
9.82%
18.14% 13.49%
21.65%
8.59%
16.65% 16.10%
25.56%
9.03% 3.86%
14.99% 7.37%

24.99% 17.53%
16.00% 13.28%

4.42% 1.96%
6.16% 2.81%

19.80% 8.25%
11.37% 4.05%

Apr-18
Apr-18
12.28% 6.39%
12.84% 8.06%

9.30% 5.21%
Go Air

16.97% 8.48%

May-18
May-18
11.23% 5.31%
16.86% 8.38%
37.93% 13.74%
34.67% 20.10%
11.96% 6.94%
17.91% 11.28%
% of Seats Sold in Highest fare bucket

6.78% 2.90%
15.45% 6.68%
18.52%
% of Revenue Earned in Highest fare bucket 7.35%
7.49% 3.53%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00% 46.15%
56.35%

12
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

12.0%
15.0%

0.0%
3.0%
6.0%
9.0%
0.20%
0.95% 0.14%
0.67%
0.01%
0.06% 0.01%
0.06%
0.04%
0.22% 0.29%
1.28%
0.01%
0.04% 0.01%
0.03%
0.49% 0.11%
1.33% 0.34%

0.55% 0.10%
0.39% 0.07%

0.08% 0.01%
1.53% 0.35%

0.07% 0.01%
0.02% 0.00%

0.51% 0.08%

Apr-18
Apr-18
1.26% 0.40%
0.41% 0.07%
0.21% 0.04%
0.04% 0.01%
Spicejet

0.00%

May-18
May-18
0.00%
0.09% 0.03%
0.00% 0.00%
0.27% 0.04%
1.45% 0.51%
1.61% 0.31%
1.58% 0.43%
% of Seats Sold in Highest fare bucket

0.51% 0.15%

% of Revenue Earned in Highest fare bucket

1.66% 0.52%
0.00% 0.00%
0.04% 0.01%
0.27% 0.04%
1.76% 0.61%
0.14% 0.02%
0.11% 0.02%
1.10% 0.93%
0.77% 0.18%

13
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

10.0%

0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
0.24%
0.66%
0.58%
1.61%

0.26%
0.60%
0.54%
0.85%

0.07%
0.11%
0.11% 0.13%

0.03% 0.04%
0.31% 0.22%

0.57% 0.23%
1.04% 0.36%

0.42%

Apr-18
Apr-18
0.90%
1.31% 0.75%

0.00% 0.06%
Vistara

0.08% 0.11%

May-18
May-18
0.29% 0.10%
1.81% 1.29%

0.00% 0.00%
0.00%
% of Seats Sold in Highest fare bucket

0.00%

% of Revenue Earned in Highest fare bucket

1.27% 0.26%
0.97% 0.46%

0.12% 0.05%
0.15% 0.17%

1.11% 0.26%
0.42% 0.13%

14
 Air Asia

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%

1.0%

0.36%

0.20%
0.07%

0.04%

0.04%

0.01%
0.0%
BLR-DEL DEL-GAU CCU-DEL

Apr-18 May-18

% of Revenue Earned in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
0.43%

1.0%
0.18%
0.17%
0.07%

0.07%

0.02%

0.0%
BLR-DEL DEL-GAU CCU-DEL

Apr-18 May-18

15
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. Status of No. Status of Facilities No. Status of
ofPax Facilities & ofPax & Compensation ofPax Facilities
Affected Compensation Affected Affected
 Refund  Refreshments
 Refunds
 Rebookedon  Refunds where
 Rescheduling
other flights pax desired
 Hotel 44408
Air India 1253  Hotel 3836  Rescheduling
accommodation
accommodation  Amount spent
 Compensation of Rs.
 Compensation of on facilitation of
18.82 lakhs
Rs. 45.26 lakhs Rs. 65.17 lakhs
 Refund
 Refunds
 Rebooked on  Refreshments
Jet  Rescheduling
other flights  Refunds where
Airways 2491  Hotel 1233
413  Hotel pax desired
and accommodation.
accommodation  Rescheduling
JetLite  Compensation of Rs.
 Compensation of
1.82 lakhs
Rs.31.12 lakhs
 Refreshments
 Refreshments  Transfer to other
3170  Rescheduling 29371 airlines
SpiceJet 168 9.13 lakhs
 Compensation of Rs.  Amount spent
25.54 lakhs on facilitation of
Rs.58.11 lakhs
 All pax given
refreshments
256  Refreshments 1722
Go Air Nil Nil  Refunds where
 Rescheduling
pax desired
 Rescheduling
Indigo 8 0.20 lakhs 3222 1.63 lakhs 100284  Refreshments
 Refreshments
 Rescheduling
Air Asia 36 0.91 lakhs 52 0.38 lakhs 8527  Amount spent on
facilitation of Rs
12.68 lakhs
 Refreshments
 Rescheduling
Vistara 21 0.94 lakhs 1556 11.54 lakhs 8888  Amount spent on
facilitation of Rs
17.11 lakhs
 Refreshments
 Rescheduling
TruJet Nil Nil 374 7.40 lakhs 150  Amount spent on
facilitation of Rs
0.39 lakhs
Zoom Air Nil Nil 12 Nil Nil Nil
Amount spent on
Air
Nil Nil 109 2.06 lakhs 50 facilitation of Rs
Deccan
0.05 lakhs
Air
Nil Nil 224 4.41 lakhs Nil Nil
Odisha

16
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs. 87.56 Rs. 73.61 lakhs Rs. 153.51
1899 lakhs 15302 compensation 194633 lakhs towards
compensation and facilities facilitation

17
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 15.29 99.36 114.65 86.7 13.3
Feb 14.23 93.21 107.44 86.8 13.2
Mar 15.53 100.27 115.80 86.6 13.4
Ist Quarter 45.06 292.84 337.90 86.7 13.3
Apr 15.31 99.82 115.13 86.7 13.3
May 15.18 103.38 118.56 87.2 12.8
Jun
IInd Quarter 30.49 203.19 233.69 87.0 13.0
Jul
Aug
Sep
IIIrd Quarter
Oct
Nov
Dec
IVth Quarter
Total 75.55 496.04 571.58 86.8 13.2

Percentage Share
Air India Private Total
Data of 2017 Private
(Domestic) Carriers Domestic Air India
Carriers
IstQtr 37.01 235.79 272.79 86.4 13.6
IIndQtr 25.03 168.05 193.08 87.0 13.0
IIIrdQtr
IVthQtr
Total 62.04 403.83 465.87 86.7 13.3
Growth (%) = +21.77 +22.83 +22.69
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Vistara Trujet Zoom Air Air
(Dom) Airways Jet Asia Air Deccan Odisha
Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3 -
Feb 86.7 90.4 90.3 96.3 90.4 91.8 88.0 91.2 77.0 84.2 68.0 29.3
Mar 83.6 86.2 87.1 95.0 88.0 89.0 82.0 88.2 72.4 70.4 53.1 26.0
Apr 84.0 85.6 84.4 95.5 89.5 91.9 87.5 88.8 80.0 75.1 35.0 26.0
May 81.3 80.4 80.2 94.8 89.2 91.0 89.7 85.7 82.7 75.1 48.7 32.1
Jun
Jul
Aug
Sep
Oct
Nov
Dec

19
 Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India
Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan Air Odisha
Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01 -
Jan
Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0 -
Pax Carried 14.23 15.72 2.32 13.32 10.21 42.90 4.56 3.84 0.03 0.31 0.01 0.00
Feb
Market Share 13.2 14.6 2.2 12.4 9.5 39.9 4.2 3.6 0.0 0.3 0.0 0.0
Pax Carried 15.53 17.43 1.84 14.74 10.40 45.76 5.24 4.42 0.01 0.43 0.00 0.00
Mar
Market Share 13.4 15.0 1.6 12.7 9.0 39.5 4.5 3.8 0.0 0.4 0.0 0.0
Pax Carried 45.06 49.52 6.79 42.53 31.56 134.23 14.69 12.36 0.07 1.06 0.02 0.00
IstQtr
Market Share 13.3 14.7 2.0 12.6 9.3 39.7 4.3 3.7 0.0 0.3 0.0 0.0
Pax Carried 15.31 16.94 1.73 14.27 10.10 45.80 5.79 4.63 0.02 0.53 0.00 0.01
Apr
Market Share 13.3 14.7 1.5 12.4 8.8 39.8 5.0 4.0 0.0 0.5 0.0 0.0
Pax Carried 15.18 16.26 1.82 14.59 10.34 48.53 6.48 4.71 0.05 0.57 0.01 0.01
May
Market Share 12.8 13.7 1.5 12.3 8.7 40.9 5.5 4.0 0.0 0.5 0.0 0.0
Pax Carried
Jun
Market Share
Pax Carried 30.49 33.20 3.56 28.86 20.44 94.33 12.27 9.34 0.07 1.10 0.02 0.02
IIndQtr
Market Share 13.0 14.2 1.5 12.3 8.7 40.4 5.2 4.0 0.0 0.5 0.0 0.0
Pax Carried
Jul
Market Share
Pax Carried
Aug
Market Share
Pax Carried
Sep
Market Share
IIIrdQtr Pax Carried
Market Share
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 75.55 82.72 10.35 71.39 52.00 228.56 26.96 21.70 0.14 2.16 0.04 0.02
Market Share 13.2 14.5 1.8 12.5 9.1 40.0 4.7 3.8 0.0 0.4 0.0 0.0
 Table 4

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Asia 10 0.2 10 0

Vistara 3 0.1 3 0

Go Air 47 0.5 0 0

Indigo 157 0.3 157 0

SpiceJet 29 0.2 29 0

Jet Airways + JetLite 213 1.2 213 0

Air India (Dom) 258 1.7 198 60

TruJet 1 0.2 1 0

Air Deccan 3 21.6 3 0

Zoom Air 0 0.0 0 0

Air Odisha 3 34.6 3 0

Total 724 0.61 664 60

21