From: HCL Technologies Limited

Sent: Friday, March 25, 2022 2:21 PM

To: sumit_sinha@outlook.com
Subject: Walk-in Job | HCL is hiring For World's No.1 Search Engine!!!!

The sender of this email is registered with Naukri.com as HCL Technologies Limited . To respond back
directly to the Employer, please click on Reply button, or send an email to donotreply@naukri.com

Dear SUMIT KUMAR SINHA,

You are receiving this mail because the recruiter considers your profile to be suitable for the
following job opportunity posted on Naukri.com, and would like you to apply for the job.

Following are the job details:

APPLY NOW

Job Synopsis

HCL is hiring For World's No.1 Search Engine!!!!

Company: HCL Technologies Limited
Experience: 1 to 3 yrs
Salary: INR 2,00,000 - 4,50,000 P.A
Location: Faridabad,Gurgaon/Gurugram,Delhi / NCR
Walk-in details: Date- 26th March, Starting Time: 11.00 AM - 6.00 PM

Job Description

Greetings from HCL...!!

HCL Offers Great Opportunity to make a career, with American global corporation who is a leading
search engine worldwide.

Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) .

Designation:- Sr CSR/ Analyst - Only Immediate joiner

Salary - From 2 LPA to 4.50 LPA (as per experience and last withdrawn)
Required Work Experience:

 Good fluency of the English language, both written and spoken

 Minimum of 2 years experience in customer support, email support order management,
project management, KPO/BPO or customer service experience preferably in Order
management/Order fulfillment.
 Experience handling complaints; driven to deliver an excellent customer experience through
resolutions and adherence to response times
 Experience working and managing communications, with multiple cross-functional
teams/stakeholders.

Shifts - 24* 7

5 days working - 2 days off - Rotational offs.

Required Qualification:-

*Graduate / Post Graduate in any stream.

Work Location :

Client Site, DLF Cyber city, Gurgaon / Gurugram.

****Great work environment****

Must have:-

* Excellent Spoken & Written English.

Skill set Required :-

*Excellent English Written Communication Skills.

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail.

*Order Management experience is preferred.

Job Description -
● As an Order Management Specialist, you will be responsible for processing simple to complex
orders, and handling inquiries from the client with high accuracy and efficiency.

 You will use deductive reasoning to make sound business decisions.

 You will follow best practices and work cross-functionally with multiple teams to complete
the above tasks and other daily job functions.
 You will multi-task in between tools in maintaining client databases, validating order
information and verifying payment terms with high attention to detail and sense of urgency
 You will ensure compliance to all company and business policies, administer all open sales
orders, and ensure appropriate order flow.
 You will own and manage the internal order to cash processes for multiple products to
ensure it complies with organizational policies.
 You will learn and process all products offered in the logo..

Key Skills-

 Team oriented/team player

 Situational/contextual awareness with the ability to understand the impacts of ones work.
 Excellent critical and analytical thinking abilities
 High attention to detail, and high level of professionalism
 Proactive, self motivated, self starter, minimal supervision
 Excellent analytical skills and strong decision-making skills committed to resolution and
compliance
 Strong organizational, time and workflow management skills

*Interview Rounds-

HR Screening

Written Test related to Case Studies / Emails.

Operations / Client Interview.

IMPORTANT-

Everything will be recorded in the interview and as far as the online test is concern, do not use
google or take help while appear for the assessments.

You may appear for the online assessment before coming for the interview

Kindly Note :-
You would need a laptop with Camera, Speakers, Mic & a good internet connection.

Kindly note its a 2 hour assessment and you have to complete it in one seating.

Part 1 (One Hour) Weightage 45%

Comprises of 38 questions on Aptitude, logical reasoning and mathematical calculations.

Part 2 (One Hour) Weightage 55%

Email responses to the Cases

Study the email received, and case thoroughly.

While composing the email response please follow professional Email Format i.e. Salutation, Good
opening line, Empathy / Apology / Acknowledgement statements, Ownership statements, ,
Resolution, Way Further statement / further assistance statements & Signature.

Please make sure you use good grammar, soft skills & correct punctuation.

Click on the below link to start the test :-

https://pages.talview.com/hcl/663/index.html?c=12284fa

Venue Address:

HCL Technologies Limited,

A-8/9, Sector-60, Noida.

Kindly Note-

Kindly note you need to have a Covid-19 vaccination certificate (at least one dose), ID proof and
resume to enter HCL Premise.

Do not carry any laptop or Charger or data carrier for walk-in interviews.

Recruiters-

Somina Adlakha-9999811324
Atul Chopra-8800230028

Aman-9971899534

Salary: INR 2,00,000 - 4,50,000 P.A

Role: Customer Service
Role Category: Customer Success, Service & Operations - Other
Industry Type: BPO / Call Centre
Functional Area: Customer Success, Service & Operations
Keywords: BPO,HCL,Email Support,Customer Service,Customer
Support,CSR,Calling,KPO,Complaint Handling

Desired Candidate Profile

Education: (UG - Any Graduate)

Company Profile

HCL Technologies Limited

HCL Technologies

A 8/9 Sec 60 Noida

Regards,

HCL Technologies Limited

A 8/9 Sec 60 Noida

APPLY NOW

You are receiving this e-mail because your profile contained one or more of the following words
that the recruiter searched on: " Customer Care Executive ", " Customer Service "

Is this job relevant to you? Yes No

Your feedback would help us in sending you the most relevant job opportunities

Disclaimer:

The sender of this email is registered with naukri.com as HCL Technologies Limited (
somina.adlakha@hcl.com , A-10-11,,,Sector-3,NOIDA, NOIDA, Uttar Pradesh - 201301) using
Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies
with you.
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