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How To Develop An Inclusive Work Culture
How To Develop An Inclusive Work Culture
https://www.humanrightscareers.com/skills/inclusive-work-environment/
Diversity is an important issue for any modern business. But it’s not enough to hire people of
different nationalities, races, genders and sexual orientations – everyone needs to feel like
they are truly welcome, safe and free to be themselves in the workplace.
As with any facet of company culture, creating and encouraging a sense of belonging in your
workplace begins at the leadership level. The company’s founders and executive team need to
have a desire to build a diverse culture and hire people who are open to working with people
of all different nationalities, skin colors, genders and sexual orientations, said Eloise Bune,
co-founder of Tentrr and former CEO of ScribbleChat.
“If diversity is not a company goal … it just won’t happen,” she said. “People tend to hire
people like them so they are comfortable and rarely challenged. It is human nature.”
Jason Beckerman, CEO of Unified, said a healthy business starts by having a healthy
company culture.
“We strive to provide all of our employees with the tools and skills necessary to shine, and
that starts with letting your employees know that yes, you can be exactly who you are here,”
Beckerman said.
Once your company’s leadership sets the tone, it’s easy to extend that attitude throughout the
organization.
“What is great about creating a culture of belonging is that it can be fostered peer-to-peer,
bottom-up and top-down,” said Ullmann.
Ullmann also recommends taking a close look at your company’s recruiting tactics to make
sure you’re approaching hiring with the goal of fostering diversity and inclusion.
“Make inclusive recruitment an integral part of your company’s DNA to amplify your
company’s future, cultivate your workforce and invest in the community as a whole,” he said.
Inclusive workplaces go the extra mile to consider the safety and comfortability of all
employees, especially those from marginalized groups. For example, gendered bathrooms
have the potential to make transgender and gender non-conforming employees
uncomfortable, especially in light of controversial bathroom bills in multiple states that could
or already do impact transgender rights. One easy way to signal a progressive, inclusive
workplace is to offer unisex bathrooms in your office, said Bune.
On a broader level, inclusive spaces can be created simply by spending time with one
another. Consider hosting team lunches and other informal events where employees can
casually connect with each other. If your company is bigger, creating an in-office support
group or network for diverse employees can help them connect with others who share their
experiences.
“Employee networks can provide a safe, open environment to spark conversations and
discuss the topics that are important to the community,” said Castro.
One of the best ways to signal to your employees that it’s OK to be themselves is to connect
with them on a personal level. Be transparent with them about your own life: “If you are real
with them chances are you will get the same in return,” said Bune.
Simple gestures like asking about “spouses” or “partners” (rather than assuming someone’s
sexual orientation and using gendered terms) can encourage LGBT employees to open up
about their personal lives and feel included in non-work discussions. However, it’s important
not to be insensitive about their identity.
“Be sure to treat LGBTQ employees like everyone else in the office and do not ask
inappropriate questions like, ‘How did you come out?’ unless you have a close relationship
with the person,” she said. “This is a very personal question.”
Ullmann advised giving employees an outlet for connecting with others and sharing their
stories.
“Whether it’s an employee survey, company all-hands discussions or campaigns, giving your
employees multiple ways to share their feedback, their perspective and their stories will
create an open dialogue that can lead to more positive outcomes,” he said.
“[A sense of] belonging … and inclusion should be a big focus for employers because it
ensures that all employees, regardless of their background and experiences, can be connected
with equal opportunity and create a healthier, more successful future together with their
employers,” Alexandre Ullmann, head of human resources at LinkedIn, LATAM, told
Business News Daily.
“When people are comfortable and can express themselves in an authentic way, they are
more likely to perform better, which increases engagement and contributes to the
organization as a whole,” said Miguel Castro, senior director and lead for the Diverse
Ecosystem, Global Diversity & Inclusion Office at SAP.
Having a diverse and inclusive workforce can help your company in terms of creativity and
innovation. When each team member’s distinctive background and experience is celebrated
and encouraged, employees are more likely to voice their unique perspectives. This can lead
to new business ideas, improved operations, and innovative solutions.
LinkedIn: LinkedIn has a global employee resource group called “out@in,” which offers
executive sponsors and a strong ally community for LGBT employees, said Ullmann. The
company’s #ProudAtWork campaign encouraged employees, executives and LinkedIn
Influencers to share their stories about belonging in the workplace.
SAP: Inclusion is a top priority at SAP, which offers a companywide virtual training program
called Focus on Insight, which educates employees about diversity and inclusion. According
to Castro, the company also encourages participation in employee-driven events like SAP’s
“We Are One” initiatives (focused on sharing diverse life experiences), and it
sponsors/participates in annual Pride parades across the globe.
Unified: Unified aims to foster “great people from all walks of life with impactful, inclusive
cultural programs including mentorship, executive town halls and peer awards,” said
Beckerman. For Pride Month, the company put together a few celebratory initiatives,
including an employee viewing of HBO’s documentary “The Trans List,” an informational
session hosted by the Ali Forney Center (a community center supporting LGBT homeless
youth), and treats from NYC’s famous Big Gay Ice Cream Truck. Unified also offers its
Leadership Empowerment And Development (LEAD) Program, an initiative to support and
educate strong female leaders in the workplace.
An inclusive culture is a work in progress, said Ullmann, and you should constantly be
revisiting your policies and programs to create a more tolerant, diverse environment.
“There is always something that can be improved upon,” he said. “Make it your company’s
priority to take action to close any gaps so that all employees feel like they belong and are
supported to thrive.”
Some sources were interviewed for a previous version of this article. Additional reporting by
Skye Schooley.
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But diversity isn’t the same as inclusivity. Think of inclusivity as the next step to
successfully supporting a diverse workforce: It’s all about creating an inclusive
environment that welcomes and includes each employee.
While inclusivity makes us feel good, inclusive workplace cultures offer far greater
benefits than a warm and fuzzy feeling. So they’re plain good business
sense. Deloitte reports that inclusive workplaces are 6X as likely to be innovative,
and have 2.3X the cash flow per employee over non-inclusive workplaces in a 3-year
period.
So, if you’re ready to launch your inclusivity initiatives, we’ve put together 15 tips to
help your employees flourish, regardless of sex, race, gender, age, religious
background, physical ability, or sexual orientation.
Educate your company’s leaders about the importance of inclusivity. This includes
offering diversity and inclusivity (D&I) training at the C-suite level. It also means
creating a safe space for your leaders to ask awkward or embarrassing questions
“behind the curtain” before leading inclusivity initiatives company-wide. Once
leadership is comfortable and on board, they’ll be fantastic resources for setting an
authentic, inclusive tone for all.
To get the most bang for your buck, ask for suggestions and feedback from
employees company-wide, especially if your leadership and HR teams
collectively aren’t very diverse. The additional perspectives may help fill in a blank
you’ve missed, and help you earn crucial top-to-bottom buy-in.
If your organization doesn’t already have a continuous feedback culture, read up!
It can work wonders for the employee experience.
If your organization hasn’t already created such a space, consider it. Think, too,
about other needs for privacy and safe spaces at work, such as lactation rooms for
new mothers, prayer or meditation spaces, and quiet workspaces for workers who
may be distracted or overstimulated by open floor plans.
Full remote? This extends to the remote space as well. Create digital safe
“spaces” by encouraging employees to add pronouns to their email signatures and
user names. Invite employees to reserve time for prayer and other personal needs
by blocking it out on the calendar. Honor introverts by making digital culture events
optional.
They’ll also be responsible for bringing new initiatives back to leadership and
working with you and other units within the company to implement and communicate
change. Be sure the task force itself is diverse, representing not only varying
social demographics, but also office location (if you’re multi-office), and job function.
But be respectful in how you solicit members. Never make anyone feel tokenized.
Take a look at your company’s holiday calendar. In addition to Christian and secular
holidays like Christmas and New Year’s, be sure to include holidays that
represent the religious beliefs of your company at large.
For Jewish employees, Rosh Hashanah and Yom Kippur are considered the major
high holy days. Chanukah is nice, but on the Jewish calendar, it’s — pardon the
latkes joke — small potatoes. For Muslims, include Eid-al-Fitr, Eid-al-
Adha, Ramadan, and Muharram. For Hindus, add Diwali, and Navrati.
If it’s not possible to make these company-wide holidays, at least acknowledge them
on the calendar to raise awareness and increase the sense of recognition and
belonging for practitioners.
If you’re rewarding the same behaviors consistently (i.e., top sales), consider the
signal this sends to your employees about the specific skills and talents your
company values. Think about other, less visible contributions, and how they help
your company, workers, and culture flourish, and queue them up for recognition in
the next quarter.
On top of that, make sure your organization’s activities promote and support diversity
as well. Who are you inviting to public-facing events? Which charitable causes does
your company support during volunteer days and fundraisers? All of these are great
opportunities to foster team-building and morale as you actively celebrate your
inclusive workplace culture.
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Finally, designate solitary spaces to work and eat so that these thoughtful, talented
workers can recharge and keep giving you their best.