JEFFERSON B.

BANARIA BSBA MM 1 - M

Activity 7
As a customer, how will you know that there is a service defect?

1 (Knowing that service

output is not usually a tangible, physical item) Please cite an example.

Benchmark is defined as the “best” level of quality achievement in

2 one company that other companies seek to achieve. In one’s

company, is it a disadvantage or advantage? Why do you think so?

1. Based on my experience, I experienced the defect

of my mobile phone because I couldn't use it well
after Oppo announced the launch of Android 12. My
phone runs slowly and when I use my camera, my
phone suddenly then turns off by itself afterward.
Customer service can provide well about
information but when it comes to the physical
stores, it costs me more time of waiting due to their
slow service.
2. For me, it is an advantage. Because people are
often looking for the best product or service that
they want. If one's company has the best level of
quality achievement, people can easily recognize
the product, they will rely upon the service of the
company and expect the best satisfaction through
their service.