In March 2019, the perpetrator of the Christchurch mosque shootings in New Zealand used

Facebook to stream live footage of the attack as it unfolded. Facebook took 29 minutes to detect the
livestreamed video, which was eight minutes longer than it took police to arrest the gunman. About
1.3m copies of the video were blocked from Facebook but 300,000 copies were published and
shared. Facebook has promised changes to its platform; spokesman Simon Dilner told Radio New
Zealand that it could have done a better job. Several companies, including the ANZ and ASB banks,
have stopped advertising on Facebook after the company was widely condemned by the public.
[152] Following the attack, Facebook began blocking white nationalist, white supremacist, and
white separatist content, saying that they could not be meaningfully separated. Previously,
Facebook had only blocked overtly supremacist content. The older policy had been condemned by
civil rights groups, who described these movements as functionally indistinct.[153][154] Further
bans were made in mid-April 2019, banning several British far-right organizations and associated
individuals from Facebook, and also banning praise or support for them.[155][156]

NTJ's member Moulavi Zahran Hashim, a radical Islamist imam believed to be the mastermind
behind the 2019 Sri Lanka Easter bombings, preached on a pro-ISIL Facebook account, known as
"Al-Ghuraba" media.[157][158]

Facebook CEO Mark Zuckerberg and Facebook executives with President Donald Trump in
September 2019
On May 2, 2019, at F8, the company announced its new vision with the tagline "the future is
private".[159] A redesign of the website and mobile app was introduced, dubbed as "FB5".[160]
The event also featured plans for improving groups,[161] a dating platform,[162] end-to-end
encryption on its platforms,[163] and allowing users on Messenger to communicate directly with
WhatsApp and Instagram users.[164][165]

On July 31, 2019, Facebook announced a partnership with University of California, San Francisco
to build a non-invasive, wearable device that lets people type by simply imagining themselves
talking.[166]

On August 13, 2019, it was revealed that Facebook had enlisted hundreds of contractors to create
and obtain transcripts of the audio messages of users.[167][168][169] This was especially common
of Facebook Messenger, where the contractors frequently listened to and transcribed voice
messages of users.[169] After this was first reported on by Bloomberg News, Facebook released a
statement confirming the report to be true,[168] but also stated that the monitoring program was
now suspended.[168]

On September 5, 2019, Facebook launched Facebook Dating in the United States. This new
application allows users to integrate their Instagram posts in their dating profile.[170]

Facebook News, which features selected stories from news organizations, was launched on October
25.[171] Facebook's decision to include far-right website Breitbart News as a "trusted source" was
negatively received.[172][173]

On November 17, 2019, the banking data for 29,000 Facebook employees was stolen from a payroll
worker's car. The data was stored on unencrypted hard drives and included bank account numbers,
employee names, the last four digits of their social security numbers, salaries, bonuses, and equity
details. The company didn't realize the hard drives were missing until November 20. Facebook
confirmed that the drives contained employee information on November 29. Employees weren't
notified of the break-in until December 13, 2019.[174]
On March 10, 2020, Facebook appointed two new directors Tracey Travis and Nancy Killefer to
their board of members.[175]

In June 2020, several major companies including Adidas, Aviva, Coca-Cola, Ford, HP,
InterContinental Hotels Group, Mars, Starbucks, Target, and Unilever, announced they would pause
adverts on Facebook for July in support of the Stop Hate For Profit campaign which claimed the
company was not doing enough to remove hateful content.[176] The BBC noted that this was
unlikely to affect the company as most of Facebook's advertising revenue comes from small- to
medium-sized businesses.[177]

On August 14, 2020, Facebook started integrating the direct messaging service of Instagram with its
own Messenger for both iOS and Android devices. After the update, an update screen is said to pop
up on Instagram's mobile app with the following message, "There's a New Way to Message on
Instagram" with a list of additional features. As part of the update, the regular DM icon on the top
right corner of Instagram will be replaced by the Facebook Messenger logo.[178]

On September 15, 2020, Facebook launched a climate science information centre to promote
authoritative voices on climate change and provide access of "factual and up-to-date" information
on climate science. It featured facts, figures and data from organizations, including the
Intergovernmental Panel on Climate Change (IPCC), Met Office, UN Environment Programme
(UNEP), National Oceanic and Atmospheric Administration (NOAA) and World Meteorological
Organization (WMO), with relevant news posts.[179]

After the 2020 U.S. presidential election, Facebook temporarily increased the weight of ecosystem
quality in its news feed algorithm.[180]