Student A Student B

Greet Greet
Ask if B knows Epson printer model WF- Respond: Yes
2750DWF

Ask about its print speed Respond: 33 pages per minute

Ask about its features Respond: print, copy, scan, fax
Ask about its dimensions Respond: 425 by 360 by 230mm
Ask about its weight Respond: 6,6 kg
Say thanks Respond and ask if A knows Microsoft
Surface Pro X tablet model QWZ-00001
Say yes Ask about its memory size
Respond: 250GB Ask about its battery life
Respond: 13 hours Ask about its weight
Respond: 771g Ask about its price
Respond: VND 27,5 million Say thanks
End the conversation End conversatiom
A; Good morning
B: Hello
A: Do you know Epson printer model WF-2750DWF?
B: Yes, I know some informations about it
A: How its print speed?
B: It can print 33 pages per minute
A: what are its features?
B: It can print, copy, scan and fax.
A: What is the size of the printer?
B: It is 425 by 360 by 230mm
A: What is its weight?
B: It is 6,6 kg
A: Thanks for your information
B: No problem. So, Do you know Microsoft Surface Pro X tablet model QWZ-00001
A: Yes, It is quite good.
B: How much is its memory size?
A: It is 250 GB
B: How is its battery life?
A: It is 13 hours
B: What is its weight?
A: It is 771g
B: How much does it cost?
A: It costs VND 27,5 million
B: Thanks for your help
A: you are welcome. Goodbye
B: Goodbye
 Company Viettel Nike

Foundation year 1989 1964

Products Mobile phone, telephone Sports equipment, sportswear
line,digital
telecommunication
Head office Hanoi, Vietnam Oregon, U.S
Number of employees 50,000(2019) 105,000(2019)
Annual revenue VND 30 trillion US$ 36.39 billion( 2019)
Target customers Customers of all ages Young clients
Competitors Vinaphone, mobiphone Adidas
Major market Nationwide Worldwide

A: Good morning, can I ask you some questions about viettel company / (Nike
company) ?
B: yes, of course.
A:when was it founded?
B: it was founded in 1989 /(in 1964)
A:what does the company specialize in?
B:it specializes in Mobile phone, telephone line,digital telecommunication
(it specializes inSports equipment, sportswear)
A:where is its head office?
B: it is in hanoi, vietnam
(it is inOregon, U.S)
A:how many employees does it have?
B:it has 50,000 employees in 2019.
(it has 105,000 employees in 2019.)
A: What was its annual revenue?/ (What was its revenue in 2019)
B: it was VND 30 trillion
(it was US$ 36.39 billion in 2019)
A:who are its target customers?
B:its target customers are Customers of all ages
(its target customers are young clients)
A:What are the company’s competitors?
B: they are Vinaphone, mobiphone / (adidas)
A: what is its major market?
B; its major market is in Nationwide /( worldwide)
A: thank you very much for your information
B: you are welcome.
Catering Service officer Customer

Greet and give the company’s name Greet. Identify yourself

Offer help Respond and ask about catering service

Respond and ask for more information Say the service required in details: food
and beverages, cleaning up after the
meeting
Ask for location Respond: Room 202A, 16th floor of
Vincom building, Ba Trieu street
Ask for room size Respond: 100 square meter

Ask for the time Respond: 11.30 am to 3 p.m om Sunday

and ask for the price
VND 200,000/ person and ask if the Decline and thanks
customers need any further help
End the conversation End the convetsations

A: Good morning, this is Catering Service speaking

B: Hello, I’m an administrative officer
A: oh, how can I help you?
B: I need to order your sevice because we are going to hold a meeting with business
partners
A: Can you give me more information?
B: I want some foods and beverages. I also need cleaning up after meeting
A: What is the location you need cleaning?
B: Room 202A, 16th floor of Vincom building, Ba Trieu street
A: What is the size of the room?
B:100 square meter
A: What time can we come?
B: You can come at 11.30 am to 3 p.m on Sunday. How much does it cost?
A: It costs VND 200,000/ person. Is there anything else I can do for you?
B: No, thanks. That’s all for now. Bye
A: Thank you very much. Goodbye

Card
Before After
Product Computer Photocopier
Model number HP465
Quantity 5 4
Place of delivery Office in da nang
Delivery date Monday morning, May 11th, Monday morning, May
2020 13th, 2020

A: Hello, how can I help you?

B: Well, I need to change the order
A: Yes, Of course. Let me make sure I’ve got everything
B: OK, Absolutely.
A: So, first. Could you tell me the order number?
B: Yes, It’s HP465.
A: Ok, Right. So What do you need to change?
B: I have 3 corrections. The first one is the product. It ought to be Photocopier, not
computer.
A: Photocopier, Ok. And the second change?
B: The second corrections is the quantity. It ought to be 4, not 5.
A: Ok, So the third change?
B: The third corrections is the delivery date. It is on Monday morning, May 13th, 2020;
not Monday morning, May 11th, 2020.
A: Oh, I’ll note the change.
B: Great. I really appreciate it. Thanks
A: Is there any thing else I can do for you?
B: No. That’s all for now. Bye
A: bye.

Card
Student a:
Topic Promotion program
Time
Venue Conference room 1
Chairperson
Attendees Board of directors and sales staff
Minutes taker
Agenda item 1 Discuss kinds of products in the program
Agenda item 2

Student b:
Topic
Time Thurday, april 30th, 2020
Venue
Chairperson Mr. johnson-the sales manager
Attendees
Minutes taker Ms.laura- the secretary
Agenda item 1
Agenda item 2 (che)

A: hello, can we exchange some information about the plans of the meeting?
B: yes, of course.
B: what is the topic of the meeting?
A: It’s about Promotion program.
A: when is the meeting going to take place?
B: The meeting is going to take place on (Thurday, april 30th, 2020)
B: Where is the meeting going to take place?
A: The meeting is going to take place at (Conference room 1)
A: Who is going to chair the meeting?
B: (Mr. johnson-the sales manager) is going to chair the meeting.
B: who are going to attend the meeting?
A: (Board of directors and sales staff) are going to attend the meeting
A: who is going to write the minutes?
B: (Ms.laura- the secretary) is going to write the minutes
B:What is going to be the first agenda item of the meeting ?
A:It is going to be discuss kinds of products in the program
A: What is going to be the second agenda item of the meeting?
B: it is going to be che
A: thank you very much for your information
B: you are welcome

Student A Student B
-Welcome attendees -Start two possible locations: Ha Noi city
-State the objective (choose a location for and Ho Chi Minh city
new store of Yankee Global Enterprises in
Vietnam)
-Start the meeting
-Give opinion: prefer Ho Chi Minh city
-Give reason: big size and more young
people
-Disagree
-Provide evidence from lastest report:
more purchases from Ho Chi Minh
residents
-Add one strong point of Ho Chi Minh
location: less competitors
Agree and say that costs of shipping is
quite low
-Ask for A’s opinion
-Disagree. Give reason: high price
-Talk about Ha Noi’s advantages: stable
market and more high income people
-Apologize for the interruption
-Agree partly, give a reason: short distance
from the supplier
-Agree strongly
-Offer to discuss the issue more after the
break

A: Good morning. It’s great to see everybody. Today we’re going to select a location for
the new store. Can we get started?
B: There are two available locations: Ha Noi city and Ho Chi Minh city. What do you
think?
A: No, I prefer Ho Chi Minh city. Because it is bigger than Ha Noi city. There are also
more young people in the HCM city
B: I’m afraid I can’t agree with you. Everything in HCM city is very expensive. The Ha
Noi city also has stable market and more high income people
A: I’m sorry, but I disagree. I think there are more purchases from Ho Chi Minh residents
and also less competitors
B: Sorry to interrupt you. I partly agree because HN location is short distance from the
supplier
A: That’s right. And that costs of shipping is quite low
B: I strongly agree. Shall we return to this discussion after the break?
A: OK. Thank you very much for the discussion
A: Hello. How can I help you?
B: Do you have any ink catridges?
A: Yes. How many ink catridges do you need?
B: Well, I need 10 ink catridges
A: Here you are. Do you need anything else?
B: Oh. I also need to buy 1 printer.
A: We have a wide range /reɪndʒ/ of brands /brænd/. Which type
of printer are you looking for?
B: Well, um. I just need a high quality one. Do you have
any suggestions?
A: There are some famous brands such as Canon,
Samsung and Espen,…
B: Can you compare /kəmˈper/ the price of Canon and
Samsung?
A: Sure. The printer of Canon and Samsung costs
3.189.000 VND and 4.350.000 VND respectively./rɪˈspek.tɪv.li/
B: Oh. I will take the first one.
A: Ok. I’ll take it for you. So 10 ink catridges costs
2.900.000 VND and 1 printer costs 3.189.000 VND. The
total price is 6.089.000 VND
B: Can I pay in credit card?
A: Yes, of course. Is there anything else I can do for you?
B: No, thanks. That’s all for now. Bye
A: Goodbye.