JW MARRIOTT KOLKATA

NAME: BISWAJIT MAHATA.

REGISTRATION NUMBER: 20234030511.
BATCH : 2020-2023.

INDEX:
1. ACKNOWLEDGEMENT
2. HISTORY OF MARRIOTT
INTERNATIONAL.

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3. ABOUT JW MARRIOTT KOLKATA
4. HOTEL OVERVIEW.
5. MAJOR DEPARTMENT OF HOTEL:
a. HOUSEKEEPING.
b. FOOD AND BEVERAGE SERVICE.
d. FRONT OFFICE
e. FOOD PRODUCTION.
6. CONCLUSION.
7. LOG SHEETS AND CERTIFICATES.

ACKNOWLEDGEMENT
My experience of the industrial exposure training at JW
Marriott Kolkata was really amazing , it helped me to grow
both professionally and personally, however my training
would have remained incomplete without the help of some
generous mentors in this journey and I would like to take a
moment to thank my mentors in this acknowledgement note.

I would like to thank Ms. Tvisha Saini(Training manager),

Mr.Rahul Sharma ( Restaurant
Manager,Vintage Asia),Ms. Ruby Ghatak( Front Office
Manager),Mr. Subrata Sardar( Chef De Partie, Banquet

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Kitchen) , Mr. Sumeet Suri( General Manager, JW Marriott
Kolkata) and all the supervisors and the associates who have
helped me and guided me during my IT. I would especially
like to thank Ms. Manideepa Dutt(Manager training and
Student Liason) for guiding me and helping me out to choose
this luxurious property.

Lastly I would like to thank everyone who have supported me

throughout this journey of 4 and a half-months and have
made sure that I can successfully complete my IET and this
project without any problem.

HISTORY OF MARRIOTT INTERNATIONAL

Marriott International, Inc. is an American multinational

company that operates, franchises, and licenses lodging
including hotel, residential, and timeshare properties. It is
headquartered in Bethesda, Maryland. The company was
founded by J. Willard Marriott and his wife Alice Marriott.

1
Marriott Corporation was founded by John Willard Marriott in
1927 when he and his wife, Alice Marriott, opened a root beer stand
in Washington, D.C. As Mormon missionaries in the humid summers
in Washington, D.C., the Marriotts were convinced that what
residents of the city needed was a place to get a cool drink. The
Marriotts later expanded their enterprise into a chain of Hot
Shoppes restaurants. In 1953, Hot Shoppes, Inc. became a public
company via an initial public offering.
The company opened its first hotel, the Twin Bridges Motor Hotel, in
Arlington, Virginia, on January 16, 1957. It cost $9 per night, plus an
extra $1 for every person that was in the car.[11] Its second hotel, the
Key Bridge Marriott in Rosslyn, Arlington, Virginia, was opened in
1959 and is Marriott International's longest continuously operating
hotel.
Hot Shoppes, Inc. was renamed the Marriott Corporation in 1967.
In 1976, the company opened two theme parks: California's
Great America and Six Flags Great America.
Currently more than 30 brands are owned by Marriott
International and it is the 3rd largest hotel chain in the world.
Marriot Brands:-
As of September 23, 2016, Marriott operates 30 brands
internationally. Classic Luxury

• JW Marriott
• Ritz-Car ton
• St. Regis

Distinctive luxury

• Bu gari Hotels& Resorts

• Edition Hotels
• The Luxury Collection
• W Hotels

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Classic Premium

• Delta Hotels
• Marriott
• Marriott Vacation Club (MVCl)
• Sheraton

Distinctive Premium

• Autograph Collection
• Design Hotels
• Gaylord Hotels
• Le Méridien
• Renaissance Hotels
• Tribute Porto io
• Westin

Classic Select

• Courtyard by Marriott
• Fairfield Inn by Marriott
• Four Points by Sheraton
• Protea Hotels by Marriott
• Spring Hi Suites by Marriott

Distinctive Select

• AC Hotels
• Aloft Hotels
• Moxy Hotels

Classic Long stays

• Marriott Executive Apartments

• Residence Inn by Marriott
BRANDS OWNED BY MARRIOTT
 INTERNATIONAL AS OF CURRENT
DATE

MARRIOTT IN INDIA
• JW MARRIOTT HOTEL KOLKATA
• FAIR FIELD BY MARRIOTT BENGALURU
• COURT YARD BY MARRIOTT AGRA

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• COURT YARD BY MARRIOTT AHMEDABAD
• JW MARRIOTT HOTEL CHANDIGARH
• COURTYARD BY MARRIOT CHENNAI
• JW MARRIOTT HOTEL BENGALURU
• JAIPUR MARRIOTT HOTEL
• CORT YARD BY MARRIOTT GURU GRAMDOWN TOWN
• BENGALURU MARRRIOTT HOTEL WHITEFIELD
• COURTYARD BY MARRIOTT BILASPUR
• KOCHI MARRIOTT HOTEL
• HYDERABAD MARRIOTT HOTEL AND CONVENTON CENTRE
• JW MARIOTT HOTEL PUNE
• JW MARRIOTT MUMBAI JUHU
• GOA MARRIOTT RESORT AND SPA
• COURTYARD BY MARRIOTT HYDERABAD
• JAISALMER MARRIOTT RESORT AND SPA
• FAIRFIELD BY MARRIOTT BELAGAVI
• COURTYARD BY MARRIOTT KOCHI AIRPORT
• JW MARRIOTT HOTEL NEWDELHI AEROCITY
• FAIRFIELD BY MARRIOTT LUCKNOW
• COURTYARD BY MARRIOTT MUMBAI INTERNATIONAL AIRPORT
• COURTYARD BY MARRIOTT PUNE HINJEWADI
• COURT YARD BY MARRIOTT SURAT
• JW MARRIOTT MUMBAI SAHAR
• FAIRFIELD BY MARRIOTT AMRITSAR
• MARRIOTT SUITES PUNE
• COURTYARD BY MARRIOTT PUNE CHAKAN
• INDORE MARRIOTT HOTEL FAIRFIELD BY MARRIOTT INDORE
• COURTYARD BY MARRIOTT SILIGURI

ABOUT JW MARRIOTT KOLKATA

 ABOUT JW MARRIOTT KOLKATA

JW Marriott Hotel Kolkata, a 5-star accommodation with understated elegance

and sophistication. Located 16 kilometres from Netaji Subhash Chandra Bose
Airport, our hotel is almost equidistant from the airport and the city's old
business district. Well-appointed rooms and suites are spacious and offer
premium amenities. Six distinctive dining options include an inspired Asian
restaurant and an edgy discotheque offering vibrant nightlife. The holistic Spa by
JW offers a host of therapies to help you relax. Renowned JW personalized
service, coupled with one of the largest ballrooms in the city, make our hotel an
ideal destination for weddings, corporate and social events. Expansive indoor and
intimate outdoor event space includes a distinctive boardroom with modern
facilities, five lavish studios and an elegant bridal room that offers the perfect
place to don bridal finery. Intuitive service and luxurious surroundings ensure a
memorable stay at JW Marriott Hotel Kolkata in India.
Key Amenities

• Full-service spa
• Fitness centre
• Pool
• Meeting event space
Highlights

• The Spa by JW offers an array of spa treatments to help one relax

and rejuvenate.
• In addition to Oriental & Thai cuisine and an international buffet,
the hotel features a nightclub and a lounge, as well as a relaxed pool
bar
• From magnificent wedding celebrations to productive conferences,
events of all sizes and types come to life in the hotel's expansive
venue spaces.

Guest Rooms

Discover luxury without limits in J. W. Marriott’s Kolkata

accommodation

• Deluxe
Guest room, 1 King or 1 Double, City view
• Executive Room
Guest room, 1 King or 1 Double, City view, High floor
• Deluxe Suite
1 Bedroom Smaller Suite, 1 King, City view
• Experience refined luxury and modern comfort in the brand-new hotel
accommodation here in Kolkata.
• Spacious rooms are beautifully appointed with warm, neutral hues and a
range of impeccable amenities.
• Make onset at home in one’s hotel accommodation, with modern perks
including touch-screen controls.
• High-speed internet keeps one connected, while a luxury featherbed mattress
encourages relaxation.
• Marble bathrooms boast robes and sippers, as we as lighted makeup mirrors
and premium products.
 OVERVIEW OF THE HOTEL

Address: 4A, JBS Haldane Ave, Tangra, Kolkata, West Bengal 700105.

Phone: 033 6633 0000.(available 24 hrs) Hotel Highlights:

1. Located just 16 kms from the city airport and 5kms away from the city’s IT hub.
2. Six Dine-in Restaurants.
3. Total 12 event halls.
4. Fitness centre, spa and pool facility available.
5. Boardroom facility is also available.
6. Exclusive offers on the Marriott Bonvoy application for its customers.
Hotel Policies-
Check-in time: 1400 hrs
Check-out time : 1200 hrs
Early Check-in and Check-out on request.

We accept American Express ,Diner’s Club, Debit, Visa, Mastercard and Credit Card.
Airport/Station Drop and Pick-up @ Rs.1900 INR.
Local Run @Rs600 INR per hour.

FACT FILE
Rated As: 5 Star Deluxe

Rooms:170rooms, 21 suites In Room Facilities:

General Room Amenities

Air conditioning
Alarm cock
•
Bottled water: Complimentary
•
Coffee maker / tea service
•
Crib/Play Yard: Traditional crib Complimentary
•
Electrical adapters
•
Individua climate control
•
Iron and ironing board
•
Luxurious bedding - down comforters, custom duvets, cotton-rich linens
•
Mini fridge
•
Pillows: down/feather
•
Pillows: foam
•
Roadway bed: 1500.00 INR Per Room Daily
•
Safe
• Trouser press

Bathroom Amenities

• Bathrobe
• Bathtub with spray jets
• Hair dryer

Room Entertainment

• Cabe channel: CNN

• Cabe channel: ESPN
• Cabe channel : HBO
• Cabe/sate lite TV
• Colour TV
• Internet TV
 • Mini-bar: a room, beverages and/or snacks for a fee
• Movies/videos, pay-per-view
Kitchen Amenities

• Table and chairs

Hotel Amenities:
Cash machine/ATM, Concierge Desk, Evening Turn Down Service, Housekeeping
Service Daily, Laundry on –Site, Newspaper Delivered to Room, Newspaper in
Lobby,24 Hours Room Service, Safe Deposit Boxes, Front Desk, Valet Dry-
Cleaning, Shopping, Florist.
Must Enjoy: Some quality time in the infinity pool, the one of its kind in the city.
Recreational Facilities:

Fitness

• Fitness Centre

Swimming

• JW Infinity Pool
• Whir pool

Spa

• Spa by JW
Appointment required

Golf

• Royal Calcutta Golf Cub 6.8 miles RCGC

• Tolygunge Golf Cub 7.2 miles Tolygunge Golf Club
• Calcutta Ladies Golf Cub 5 miles Calcutta Ladies Golf Club
Activities
 • Bike rentals 3.2 miles
• Boating 6.6 miles
• Bowling 2.5 miles
Horseback riding 7.3 miles
Miniature golf 7.3 miles
Sauna
• Squash 3 miles
• Tab e tennis 3.4 miles
• Volley ball 6.2 miles
• Tennis 2.4 miles

Dining:

JW Kitchen

International
Reservations required
Enjoy delicious a -day dining at this relaxed international restaurant, which
features both buffet and al a carte option. Start your morning here with us, or stop
by for dinner after a busy afternoon in Kolkata.
• Open for breakfast, lunch and dinner

• Dress code: Casual

• Phone: +91 033 66330000

JW Lounge

International
With a full bar and exquisite pastries, the JW Lounge is the perfect spot in which
to relax with a cocktail , or to nibble on a fresh-baked treat.
• Dress code: Casual

Vintage Asia

Asian
Vintage Asia showcases innovative Thai and Chinese cuisine in a relaxed yet
stylish restaurant atmosphere. Treat yourself to an authentic taste of Asia right
here in Kolkata.
• Dress code: Casual

Pool Bar
Bar-B-Q
Reax by the water and soak up the sun as you dine on flavourful barbecue and
grilled items at this aid-back poo bar.
• Dress code: Casual
• Phone: +91 033 33660000

Gold

Other
Go d is destined to become one of Ko kata's most popular nightclub destinations,
with buzzworthy live entertainment and superb cocktails.
• Dress code: Casual
• Phone: +91 033 33660000
Must Try: Mouth-watering and tantalising authentic Thai and Chinese cuisines at
Vintage Asia, the one of its kind pan Asian restaurants in the city.
Conference Facility:
• I3 event rooms; 40,123 sq. ft. of total event space; 2,000, capacity of
largest event space.
 • Conduct business meetings with ease at the contemporary new hotel
here in the heart of Kolkata
• Explore the spacious meeting rooms, the largest of which can seat
up to 1,400 conference attendees
• Impress guests with the state-of-the-art, 32x18-foot video wall ,
which offers multiple LED panels
• Energize guests with a customized meeting menu, tailored to meet
exact specifications
• The dedicated events team with assist one with everything from
meeting room setup to group rates

• One’s business colleagues with appreciate our modern amenities

and prime hotel location in Kolkata

Business Services:
• Copy service
• Fax service
Fee for each additional page of outgoing fax
Network/ Internet printing Overnight delivery/pickup

Getting There: Netaji Subhas Chandra Bose International Airport - CCU

Airport Phone: +91 33 25118036

Hotel direction: 11.7 miles SW

Ap ace on earth that can be said as next to heaven the J.W. Marriott Hotel Kolkata
soaring over the J.B. S. Ha Dane Avenue, this place offers the magnificent view of
the city of Kolkata. J.W. Marriott Hotel is situated on 3.57 acres of and is a home
to largest banquet space in the city has become one of the important business and
culture centres of Indian.

JW Marriot Best among The Peers

The JW Marriott is the most famous over the country for its location, rooms,
advanced technology, openness and much more. It is to be noted that beside a
hotel it is the most important place for the business tourists, who visit the city to
organize seminars conferences, meetings and other function. The 13-meeting
room constitute the 40,123squre feet of the total meeting space. The state – of –
art technology and the facilities make it the perfect place to arrange your
meetings. The internet connectivity, colour photo copier, fax, laptops,
multimedia computers are a way there beyond this there this there is a so video
conferencing facility available on request. This hotel has15 floors (11
operational so far and 170 rooms and 21 suites a we designed to give the guests
a sense of openness and space that revitalizes and re-energizes you. There is a
so one eve concierge. Visit this hotel and indulge in business or simply get
engulfed by the natures charm and the JW Marriott’s appeal.
JW Marriott Kolkata, if you want to taste something new, definitely you should
visit the restaurants where you have to of options of the international cuisine. The
Vintage Asia, JW Kitchen, JW Lounge, Pool Bar and Gold are the restaurant,
lounge and bar where you can taste the dishes from Chinese from to
Mediterranean Indian specially the north Indian and Italian and in general.

MEMBERS OF JW MARRIOTT KOKATA FAMILY

NAME DESIGNATION

Mr. Sumeet Suri General Manager

Mr. Manuj Sahney Food and Beverage HOD
Mr. Vinay Joshi Food and Beverage Director
Mr. Nishant Kumar Executive Housekeeper
Mr. Pronab Biswas Assistant Housekeeping Manager
Mr. Prakash Chettiyar Executive Chef
Mr. Manjeet Singh Lost and Prevention Manager
Ms. Ruby Ghatak Front Office Manager
Mr. Amit Mondal Sous Chef
Mr. Ganesh Singh Sous Chef
Mr. Rahul Sharma Restaurant Manager(Vintage
Asia)
Mr. Manjeet Sen Banquet Manager
Ms. Tvisha Saini Training Manager
Mr. Arpan Roy G.S.A( F&B)
Mr. Niladri Goswami G.S.A(F&B)
Mr. Rohit Singh G.S.A ( Front Office)
Mr. Amjad Khan Commi Chef
Mr. Pradip Maity Commi Chef
Mr. Tanmoy Biswas Room Attendant

DESCRIPTION OF THE MAJOR DEPARTMENTS

HOUSEKEEPING DEPARTMENT
Housekeeping Department Hierarchy
EXECUTIVE HOUSEKEEP
ER

ASSISTANT HOUSEKEEPING
MANAGER

HOUSEKEEPING SUPERVISOR HOUSEKEEPING EXECUTIVE

ROOMATTENDANT/G.S.A
.

TRAINEES

Housekeeping department is the most important department of the hotel which

deals with the cleanliness and hygiene of the property and especially during the
covid times the importance of this department. The Housekeeping Department
not only cleans the room and prepares it on timely basis but also cleans and
maintain everything in the property so that the property looks neat and
attractive.
JW Marriott Kolkata is a 281 room property that includes 87 suite rooms and 1
presidential suite room with state of the art facilities. The Amenities of the rooms
include wireless internet access, iron board, safe locker ,Television with
International channels, tea-coffee making machines and a mini bar. Due to the
covid 19 Pandemic there are a few changes brought in the room amenities section
like there are contact less IRD menu with QR code, holy books and stationeries
are provided only on guest requests and minimum number of towels are
provided. All these steps are taken to maintain the safety and security of the guest
during this pandemic era.
ROOM TYPES
DELUXEROOM:

Guest room, 1 King or 1 Double, City

view.
Room Features
• 428sqft/39sqm
• Air-conditioned
• Connecting rooms are
available (for some rooms)
• Windows, sound proof
Accessible Room Features
• This room type offers mobility accessible rooms
• This room type offers accessible rooms with roll in showers
• This room type offers hearing accessible rooms with visual arms and
visual notification devices for door and phone
Hospitality Services
• Evening turndown service
• Butler service
• Newspaper delivered to room on request
Bedstand Bedding
• Maximum Occupancy:3
• 1 King or 1 Double
• Rodway beds permitted: 1 at 1,500.00 INR per night
 • Cribs permitted: 1
• Maximum cribs/roll away beds
permitted: 1
• Featherbed, and Duvet
Bath and Bathroom Features
• Marble bathroom
• Shower/Tub combination
• Bathtub with spray jets
• Lighted makeup mirror
• Bathroom amenities (Aromatherapy Associates)
• Hair dryer
• Robe
• Sippers
Furniture and Furnishings
• Sofa
• Chair, oversized with ottoman
• Touch-screen control sin room
• Alarm Clock
• Safe, in room, for alee
• Tab e with seating for 1
• Desk, ergonomic, with ergonomic chair, and electrical outlet
• Iron and ironing board
• Trouser press
Food & Beverages
• Room service, 24-Hour
• Bott ed water, complimentary
• Coffee maker / tea service
• Instant hot water
 • Mini-bar, for alee
Kitchen features
• Mini-refrigerator
Internet and Phones
Phones: 3
•
Phone features: voicemail, and phone lines (2l
High speed Internet, for alee
Wired Internet, for alee
• Wireless Internet, for alee
Entertainment
• TV features: remote control, 49in/124cm, and LED screen
• Premium movie channels
• Cabe/satellite
• International cable/satellite
• CNN, ESPN, and HBO
• Movies, pay-per-view
• Radio
• iPod dock

EXECUTIVEROOM:
Guest room, 1 King or 1 Double, City view, High floor
Special Benefits
• This room features lounge access
• Open: Sun-Sat, Open: 07:00 AM
to 11:30PM
• Private access floor
• Complimentary non-alcoholic
beverages
 • Business services, for alee
• Lounge facilities can be availed at the
• JW Lounge at the lobby eve.
• Includes one way airport transfer.
Room Features
• 428sqft/39sqm
• Air-conditioned
• Connecting rooms are available (for some rooms)
• Windows, soundproof
Accessible Room Features
• This room type does not offer mobility accessible rooms
• This room type offers accessible rooms with roll in showers
• This room type does not offer hearing accessible rooms
Hospitality Services
• Evening turndown service
• But er service
• Newspaper delivered to room on request
Bedstand Bedding
• Maximum Occupancy:3
• 1 King or 1 Double
• roadway beds permitted: 1 at 1,500.00 INR per night
• Cribs permitted: 1
• Maximum cribs/roll away beds permitted: 1
• Featherbed, and Duvet
Bath and Bathroom Features
• Marble bathroom
• Shower/Tub combination
• Bathtub with spray jets
• Lighted makeup mirror
• Bathroom amenities (Aromatherapy Associates)
• Hair dryer
• Robe
• Sippers
Furniture and Furnishings
• Sofa
• Chair, oversized with ottoman
• Touch-screen control sin room
Alarm Cock
Safe, in room, for alee
Tab e with seating for 1
• Desk, ergonomic, with ergonomic chair, and e ectrica outlet
• Iron and ironing board
• Trouser press
Food & Beverages
• Room service, 24-Hour
• Bott ed water, complimentary
• Coffee maker / tea service
• Instant hot water
• Mini-bar, for alee
Kitchen features
• Mini-refrigerator
Internet and Phones
• Phones: 3
• Phone features: voicemail, and phone lines (2l
• High speed Internet, for alee
• Wired Internet, for alee
• Wireless Internet, for alee
Entertainment
• TV features: remote control, 49in/124cm, and LED screen
• Premium movie channels
• Cabe/satellite
• International cab e/satellite
• CNN, ESPN, and HBO
• Movies, pay-per-view
• Radio
iPod dock

DELUXESUITE:
Bedroom Smaller Suite, 1 King, City view

Special Benefits
• This room features lounge access
• Open: Sun-Sat, Open: 7:00 AM to 11:30PM
• Private access floor
• Complimentary non-alcoholic beverages
• Business services, for alee
• Lounge facilities can be availed at the
• JW Lounge at the lobby eve.
• Includes two-way airport transfer.
Room Features
• 642sqft/58sqm
• Air-conditioned
• Connecting rooms are available (for some rooms)
• Living/sitting area
• Living room is separated
• Windows, soundproof
Accessible Room Features
• This room type does not offer mobility accessible rooms
• This room type offers accessible rooms with roll in showers
• This room type does not offer hearing accessible rooms
Hospitality Services
• Evening turndown service
• But er service
• Newspaper delivered to room on request
Bedstand Bedding
Maximum Occupancy:4
1 King
Roadway beds permitted: 1 at 1,500.00 INR per night
• Cribs permitted: 1
• Maximum cribs/roll away beds permitted: 1
• Featherbed, and Duvet
Bath and Bathroom Features
• Marble bathroom
• Shower/Tub combination
• Bathtub with spray jets
• Lighted makeup mirror
• Bathroom amenities (Aromatherapy Associates)
• Hair dryer
• Robe
• Sippers
Furniture and Furnishings
• Sofa
• Chair, oversized with ottoman
• Touch-screen control sin room
• Alarm Cock
• Safe, in room, for alee
• Tab e with seating for 1
• Desk, ergonomic, with ergonomic chair, and electrica outlet
• Iron and ironing board
• Trouser press
Food & Beverages
• Room service, 24-Hour
• Bott ed water, complimentary
Coffee maker / tea service
Instant hot water
Mini-bar, for alee
Kitchen features
• Mini-refrigerator

Internet and Phones

• Phones: 3
• Phone features: voicemail, and phone lines (2l
• High speed Internet, for alee
• Wired Internet, for alee
• Wireless Internet, for alee
 • Entertainment
• TV features: remote control, 49in/124cm, and LED screen
• Premium movie channels
• Cabe/satellite
• International cab e/satellite
• CNN, ESPN, and HBO
• Movies, pay-per-view
• Radio
• iPod dock

EXECUTIVESUITE:
1 Bedroom Larger Suite, 1 King, Bathrooms: 2, City view
Special Benefits
• This room features lounge access
• Open: Sun-Sat, Open: 07:00 AM to 11:30PM
• Private access floor
• Complimentary non-alcoholic beverages
• Business services, for alee
Lounge facilities can be availed at the JW Lounge at the lobby eve.

Includes two way airport transfer.

Room Features
• 856sqft/77sqm
• Air-conditioned
• Connecting rooms are available (for some rooms)
• Living/sitting area
Living room is separated
• Windows, soundproof
Accessible Room Features
• This room type does not offer mobility accessible rooms
• This room type offers accessible rooms with roll in showers
• This room type does not offer hearing accessible rooms
Hospitality Services
• Evening turndown service
• Butler service
• Newspaper delivered to room on request
Bedstand Bedding
• Maximum Occupancy:4
• 1 King
• roadway beds permitted: 1 at 1,500.00 INR per night
• Cribs permitted: 1
• Maximum cribs/roll away beds permitted: 1
• Featherbed, and Duvet
Bath and Bathroom Features
• Bathrooms: 2
• Marble bathroom Shower/ Tub
combination Bathtub with spray jets

Lighted makeup mirror

• Bathroom amenities
(Aromatherapy Associates)
• Hair dryer
• Robe
• Sippers
Furniture and Furnishings
• Sofa
• Chair, oversized with ottoman
• Touch-screen control sin room
• Alarm Cock
• Safe, in room, for alee
• Table with seating for 1
• Desk, ergonomic, with ergonomic chair, and electrical outlet
• Iron and ironing board
• Trouser press
Food & Beverages
• Room service, 24-Hour
• Bott ed water,
complimentary
• Coffee maker / tea
service
• Instant hot water
• Mini-bar, for alee
Kitchen features
• Mini-refrigerator
Internet and Phones
• Phones: 3
• Phone features: voicemail, and phone lines (2l
• High speed Internet, for alee
• Wired Internet, for alee
Wireless Internet, for alee
Entertainment
• TV features: remote control, 49in/124cm, and LED screen
• Premium movie channels
• Cabe/satellite
• International cable /satellite
• CNN, ESPN, and HBO
• Movies, pay-per-view
• Radio
iPod dock
JOBS RESPONSIBILITIES GIVEN TO ME;
1.Vaccum Cleaning of the corridors.
2.Dry Mopping and Wet mopping of the Public Area.
3. Dusting.
4.Bed Making.
5. Cleaning the washrooms of the public area and the rooms.
6.Cleaning the WC.
7.Setting up of the Chamber-maid trolley.
8. Setting up of the Floor Pantry.
INDICATIONS USED:
1. O.O.O- OUT OF ORDER ROOMS.
2. D.N.D - DO NOT DISTURB.
3. V.C. – VACANT CLEAN.
4. V.D. -VACANT DIRTY.
5. I.P.- INSPECTED ROOM.

TASKI PRODUCTS USED IN THE HOTEL:

TASKI R1 - Bathroom Cleaner.
TASKI R2 – Hard Surface Cleaner.
TASKI R3 – Glass Cleaner.
TASKI R4 – Furniture polish.
TASKI R5 – Air Freshener.
TASKI R6 - Used for Cleaning WC and Urinals.
TASKI R7- Floor Cleaner.
TASKI R8 – Used for Cleaning Kitchen Equipment.
TASKI R9 - Cleaning the fittings and the walls.

REGISTERS MAINTAINED:
1. FLOOR MASTER KEY REGISTER.
2. ATTENDANCE REGSISTER.
3. LAUNDRY REGISTER.
4. PEST CONTROL REGISTER.
5. ALLOCATION REGISTER.
 FOOD AND BEVERAGE SERVICE

FOOD AND BEVERAGE SERVICE HIEARCHY

FOOD AND BEVERAGE HOD

FOOD AND BEVERAGE DIRECTOR

RESTAURANT MANAGER BAR MANAGER BANQUET MANAGER

F&B SUPERVISOR

F&B EXECUTIVE

G.S.A.

TRAINEES

Food and Beverage Service department is mainly concerned with the

delivery and plating of the food to the guest’s table once it is
prepared by the food production team. This department is also
responsible for the preparation of different kind of mocktails and
cocktails. There are in total 6 Dine-in Outlets at JW Marriott
Kolkata.
They are:
JW KITCHEN:

JW Kitchen is the all-day dinning restaurant of our hotel. It serves

variety of cuisine like the Indian , Continental, Chinese and
European cuisine. It is a 180 cover coffee shop.This restaurant have
also got small bar attached to it. The current outlet manager of JW
Kitchen is Mr. Bijayan Bose.
Restaurant Timings- 8000 hrs to 2300hrs.
Average monthly sale of the restaurant = 35 lakhs INR.
Highest Selling main course dish- Biryani(veg/chicken/mutton)
Highest Selling Dessert- Blue Berry Cheesecake and Gulab Jamun.
Some famous brands of alcohol sold: Johnnie Walker, Chivas Regal,
Bombay Sapphire, Grey Goose , Absolut , Bacardi, Jim Beam.
Dress Code: Casual. Buffet Price = @2400INR + Taxes.(per person
including alcohol).
Type of Service: Buffet and A la Carte Service.
 VINTAGE ASIA:

Vintage Asia is the speciality restaurant of our hotel. It serves a

variety of Asian and Chinese Delicacies especially dimsums. It is a 80
cover Restaurant and also have got a dedicated bar attached to it.
The current outlet manager of this restaurant is Mr. Rahul Sharma.
This outlet also consists of a P.D.R.
Restaurant Timings- 1100 hrs to 2300hrs.
Average monthly sale of the restaurant = 20 lakhs INR.
Highest selling starter- Dimsums ( Chicken/Veg)
Highest Selling main course dish- Hakka Noodles,Kung pao Chicken.
Highest Selling Dessert- Mango Saothome and Tab tim Crab.
Some famous brands of alcohol sold: Johnnie Walker, Chivas Regal,
Bombay Sapphire, Grey Goose , Absolut , Bacardi, Jim Beam.
Dress Code: Casual Type of Service: A la Carte Service.
JW LOUNGE :

This is a 45 seater restaurant for finger-bite food/snacks and a

variety of café and craft cocktails.The current manager of this outlet
is Mr. Rahul Yadav.
. Outlet Timings- 1200 hrs to 2300hrs.
Average monthly sale of the restaurant = 10 lakhs INR.
Highest Selling Snack : Club Sanwiches and Kathi Rolls
Some famous brands of alcohol sold: Johnnie Walker, Chivas Regal,
Bombay Sapphire, Grey Goose , Absolut , Bacardi, Jim Beam.
Dress Code: Casual.
Type of Service: A la Carte Service
GOLD:

It is the nightclub of our hotel. It have got a dedicated dancefloor

along with live DJ and live bands and a bar which serves exclusive
variety of signature cocktails and mocktails. The Current manager of
this outlet is Mr. Partho Bose.

Outlet Timings- 1400 hrs to 0100hrs.

Average monthly sale of the restaurant = 28 lakhs INR.
Highest Selling Snack : Kathi Rolls and Chengdu Chicken and
Pasta(both white sauce and Red Sauce) Highest Selling Dessert-
Rum Brownie.
Some famous brands of alcohol sold: Johnnie Walker, Chivas Regal,
Bombay Sapphire, Grey Goose , Absolut , Bacardi, Jim Beam.
Dress Code: Casual.
Type of Service: Buffet Service.
INFINITY POOL BAR:

Our Hotel have also got a bar in the poolside. This bar serves an
exclusive range of cocktails and mocktails.
Outlet Timings : 1000hrs to 2000hrs.
Some famous brands of alcohol sold: Johnnie Walker, Chivas Regal,
Bombay Sapphire, Grey Goose , Absolut , Bacardi, Jim Beam.
 ANGAAR BY ALFRESCO:

It is a seasonal outlet which serves exclusive varieties of kebabs and

tandoor items along with it, this outlet have also got a dedicated bar
which serves an exclusive range of signature cocktails.It is 35 cover
outlet. The current manager of this outlet is Mr. Mrityunjoy Hati.

Outlet Timings- 1800 hrs to 2200hrs.

Average monthly sale of the restaurant = 4.5 lakhs INR.
Highest Selling Item : Galauti Kebab and Afghani Murgh Tikka.
Some famous brands of alcohol sold: Johnnie Walker, Chivas Regal,
Bombay Sapphire, Grey Goose , Absolut , Bacardi, Jim Beam.
Dress Code: Casual.
Type of Service: A La Carte.
JOB RESPONSIBILITIES GIVEN TO ME:
1.Wiping of cutlery,crockery and glassware.
2. Restaurant Set Up.
3. Taking Orders from the table.
4. Bar Set up.
5.Closing of the Restaurant and bar once the service is over.
6.Clearance of plates.
7. Wiping of table and the table mats.
8. Service of water, beer, mocktails and sparkling water on the table.
9.Plating the amouse-bouche and placing it on the guest table.
10. Store Pick-up for the Restaurant.
11.Food Delivery to different location of the city.
12. Cleaning of the Store room.
BANQUET SERVICE

Banquet halls at JW Marriott Kolkata-

 1. The Grand Ballroom which consists of 3 banquet halls named
Ganga, Yamuna, Saraswati and Indus.(have got a total capacity
to handle 4000 pax at once.
2. Studio-I,II,III,IV
3. Executive Lounge at 23rd floor.
4. JW Lawn side.
5. Poolside for open-air events.

Types Of Set-up in Banquet Events:

1.Round table set up.
2.Cluster set-up for corporate events.
3.Crescent Table Set-Up.
4. Board-room Set-up.

JOB RESPONSIBILITIES GIVEN TO ME:

1.Wiping of Cutleries, Crockeries and Glassware.
2. Setting up of mocktail and tea counter.
3. Clearance of plates.
4. Food Pick-up from the banquet kitchen.
5. Setting up of the Starter Counter.
6.Butler Service for a few VIP Guests.
7. Napkin Folding.
8. Store Pick up for Banquet.

BRAND OF CROCKERY USED IN THE HOTEL - ARIANE.

BRAND OF CUTLERY USED IN THE HOTEL - SAMBONET.
BRAND OF GLASSWARE USED IN THE HOTEL - CASA.
 FRONT OFFICE AND CONCIERGE

Front office deals in accommodating guest in the hotel and is a

very important department. It is an essential because it deals with
a location of room, which is a major income of hotel. The way in
which a receptionist deals with the guest has d direct impact on
the guest. Front Office is one department, which deals with guest
directly. A receptionist, with his/her salesmanship can induce the
guest to stay at the hotel and in this way, it increases the revenue
the of the hotel.
The FRONT OFFICE as the name signifies deals with the
activities of the “Front of the House”. As the Front Offices is the
first department that the guest comes into contact with, so it is
through this department that the guest forms his/her opinion
about the hotel. So, the staff should be aways on their very best
when dealing with the guest.
The front office department consists of group of brilliant, efficient
and ever smiling staff that resemble and focus the organization in
the initial seconds of the guest contact, giving him the feeling of
the best in the Hospitality
movement that have
engulfed the modern human
Generation. The front office
department motivated
workforce strives to achieve
the highest eve of
performance in meeting the
need of the guests.

With their traditional

commitment to serve, the staff strives endlessly to ensure total
guest satisfaction and loyalty. Sothis is the feelings which make a
whole world of difference.
The person at the reception carries the perpetuation of the hotel
with him. They take down the Check INS of the guests and
groups. They hand over the keys to the guest too. The first thing
done by an assistant is to check whether the guest has a
reservation or not. In case he is not shown any reservation and
the guest is a walk in then the guest can be straight away refused
in case he is suspected of any untoward thing. In case the guest
has a booking then a registration card is given to him to f up
boards. The require details. (The card attached along with the
page for every details. Then the guest is handed over the key to
his room, which the assistant checks on his room, which the
assistant checks on his computer and allots.
The bellboy then leads the guest away to his room. Then the
assistant enters the details of the card into his computer. An
identification number is given to the guest who is written down on
the registration card. Then the rate is checked in the computer
and after everything is ascertained then the entry is made in the
guest arrival register.
‘First Impression is the last impression.’ The first department
with guest comes in contact. Front office department is just one of
the departments, working towards the satisfaction of the guest.
For a hotel ‘Room Sold Revenue’. Room is the major operating
revenue producing department. It covers 80-85) of hotel revenue
& amp; does not need investment frequently.

CONCIERGE / BELLDESK/ TRAVELDESK/

INFORMATION:
The major function of this section is to take care of the guest’s luggage

and their belongings and guide the guest to their respective rooms

carrying their baggage, coats etc. till guest room. They are responsible

for the guest luggage during check-in and check-out and are a so

responsible for providing newspaper in the morning.

This section is a way in the public eye and usually are the first line

of customer service for a lodging property. Their attitude and

behaviour greatly influence the public's impression of the

establishment. Luggage is one of its prime concerns. The section

performs a variety of duties: carrying guests' items to and from

automobiles, loading and navigating a luggage cart, escorting guests to

their rooms and explaining rooms' features, organizing and storing

luggage in the rooms' designated areas, answering questions and

offering assistance.
Not only this, this particular section has the information regarding the
hotel and hotel policies. Any information that comes via mail or any
other source is thoroughly checked by the department. As we
informed concierge staff will keep the guests happy, and that will
bring back repeat business. It will a so encourage guests to refer their
friends which helps the business grow. When the businesses that the
concierge uses are happy, they will a so refer their clients and bring in
even more guests to the hotel. It's a win-win situation a around.
he basic task of a concierge is to serve as the guest’s liaison with both
hotel and non-hotel services. In a sense, the function of a concierge is
an extension of the function of a front desk agent A concierge must be
resourceful and knowledgeable about the hotel and the surrounding
community. Regardless of whether concern in-hotel or of premises
attractions, facilities, services, or activities, a concierge specializes in
providing assistance to guests

HIERARCHY OF THE FRONT OFFICE DEPARTMENT

FRONT OFFICE MANAGER

ASSISTANT FRONT OFFICE

MANAGER/DUTY MANAGER

F.O. EXECUTIVE F.O. SUPERVISOR

GUEST SERVICE ASSOCIATE

TRAINEES

FRONT OFFICE DEPARTMENT INCLUDES:

1.FRONT DESK.
2. RECEPTION. 3.CONCIERGE.
4. CASHIER .
5.BELL DESK/TRAVEL DESK.
6.LEFT LUGGAGE ROOM -for left and lost luggage’s(back area)

CO-ORDINATION WITH OTHER

DEPARTMENTS

 HOUEKEEPING - Both Front office and Housekeeping are

concerned with rooms. The form with letting the rooms &
atter with preparation of room. For this is to be done efficiently
department. The housekeeping informs the front office about the
occupancy thrice a day. It a so informs about room change being
done out of order rooms, rooms taken for re-decoration. Which
helps in smooth functioning of Front office and sale of room
without delay.
 SECURITY - Co-operation here is mainly concerned with
prevention of free theft and safe keeping the property.
 TELEPHONE - Reception and information assistant after
receiving any request for wake up call, pass is on to telephone
operator department keeps the Front Office posted with the
information regarding any STD, ISD or personal case made by the
guests of various rooms so that the Front office cashier can do the
posting the guest genera accounts.
 ACCOUNTS - There is a close co-operation between Front
Office cashier and lobby staff. The receptionist informs
cashier about walk-in or scanty baggage and ask him to take
an imprint of credit card of cash in advance. Be caption fees
cashier about our so the he can prepare the bill for
presentation.
 SALES - Sales & Front Office department co-ordinate on
management eve in improving the rooms sale on earn
occupancy days. Sales department sets the rates corporate
 companies that are corporate and the meal plan rates, which
is sent to the reservations.
 OTHER F&; B OUTLET Front office sends information to
different F & B outlet about the group arrival in advance.
So, that they can prepare themselves in advance.

JOB RESPONSIBILITIES GIVEN TO ME:

1. Carrying of Luggages.
2. Tagging Luggages.
3. Updating Reg. Card.
4. Bill Settlement.
5. Filling Reg. Cards.
6. Making A forms 7. Making key Cards.
8. Print and scan important Documents
9. Recommending activities and services to the guest.
10.Making Duty Slips for Car Requests 11. Printing Boarding Pass for the
guests.
11. Room Move.

FRONT OFFICE SHIFT TIMINGS

Morning Shift – 0700 hrs to 1600hrs

General Shift – 0900 hrs to 1800 hrs

Receiver Shift – 1100 hrs to 2000 hrs

Afternoon Shift – 1300 hrs to 2100hrs

Night Shift – 2100 hrs to 0700hrs

 FOOD PRODUCTION

This is the most important department because it produces food not

only for guests but also for the staffs, without this department the
hotel can never run successfully.
JW Marriott Kolkata have got three kitchens in total i.e.,
1.Banquet Kitchen.
2. Vintage Asia Kitchen
3. Coffee shop Kitchen.
 HIERARCHY OF THE DEPARTMENT

EXECUTUIVE CHEF

CHEF DE CUISINE

SOUS CHEF

CHEF DE PARTIE

COMMI

APPRENTICE

There are several section in the culinary department like:

1.Continental Section- It mainly deals with the continental cuisine like white
breads,multi-grain breads , pasta , pizza etc.
2.Chinese Section- This section mainly deals with the production of Chinese food
like Veg manchow soup,chilli paneer etc.
3.Indian Section- This section mainly deals with the production of Indian food
like Yellow dal, Dal Tadka , Biryani etc.
4. Tandoor Section- This section mainly deals with the tandoori items like
tandoori breads, tandoori chicken et6c
5.Halwai Section- This section mainly deals with the making of sweets like gulab
jamun, gajar ka halwa etc.
6. Garde manger- This is the cold kitchen which deals with the production of
salad items, humus etc.
7.Bakery: This section deals with the confectionary items like pastries, puff
cakes etc.
DUTIES & RESPONSIBILITIES
EXECUTIVE CHEF/ CHEF DE CUISINE:
 He is responsible for overall smooth and efficient functioning
of the kitchen as a whole.
 Ensures that prescribed recipes and standards are followed.
 Responsible for quality control, improving standards and
innovation.
 Co- ordination with the departments and section of the
kitchen.
 Attend the morning meetings and perform administrative
duties for the section.
 Prepare the duty roasters.
 Authorizers the formats.
 He is a so authorized for granting eave to personnel in his
own section.

EXECUTIVE/JUNIORSOUSCHEF:
 The sous chef is responsible for his particular department
which may very e.g., pastry, garden manger.
 He issues a duty register for his department and hands over
duty sand responsibilities for the staff working under him.
 The sous chef is answerable to the executive chef and Human
Resource has to keep the functioning of his particular up to
date.
 He sanctions overtime and eave for the personnel in his
department.

CHEFDEPARTE:
 Ensures that the food items are picked up time y and checks
portion control.
 Takes over the duties of jr. sous chef in his absence.
  Prepare the storeroom requisition.
 Ensure the proper storage of raw materials.
 Ensure correct maintenance and usage of equipment.
 Supervise the wastage control and mis-en-place.

COMMIS:
Maintain overall cleanliness.
 Prepares the food dishes.
 Responsible for proper usage of raw material sand
equipment’s.
 Ensures proper storages of raw materials.
 Ensures the store pick- up is proper.
TRAINEES:
 The trainees are on the induction eve as they have to develop
their knowledge about the basics of cookery.
 As trainees, their main objective is to help out, earn and be
observant at a times.
Most of the times, they are handed over with task like cleaning,
cutting and doing mis-en-place.

SUMMARY
It all started with the interviews. This was a very tough period for me, as I
was going to undergo interviews for the first time in my life. I sat for JW
MARRIOTT KOLKATA and fortunately I got selected at the particular
hotel. But as JW MARRIOTT was close to my city, I chose it. My training
schedule was from 4th October 2021 to 23rd January, 2022, overall, 4
months. The initial training period was tough and difficult to get adjusted
to the work scenario. After some days I got addicted to work. I experienced
many new things in life. The training period was a turning point in my
life where I got to earn many new things in life. I got to earn most of
the things of the departments, types of services which are availed in
 hotel and a lot many things. Working with new people was not so
difficult I got friendly with them and earned a lot many new things.
During these 4 months I completely changed me to be a hotelier and a
so gained a lot of confidence. I got to know the meaning of hard work.
My whole training period was wonderful. I got to deal with skilled and
experienced staff members who were very supportive both in getting
the work done and providing information. Working with experienced
staff has helped me a lot in earning how to get the maximum work done
in short period of time. Working with them even made me value
manpower and time. My whole training period has made me more
confident about my communication skills as I was in constant contact
with the guest, seniors and other staff members.
This training has made me see the Hotel Industry in its true light. It
has made me realize that Hotel Industry is much more than just fun &
pleasure; it’s a lot of hard work. Once again I would like to thank a the
people who gave me an opportunity to fee the Hotel Industry so closely
and even those who helped me through my whole training period.

CONCLUSION
My training at JW Marriott Kolkata have completely changed my life, it have
helped me to grow personally as well as professionally but more than that this
training period have made me more disciplined, perseverant and patient
towards my life.
I enjoyed a lot while learning and gaining knowledge about the industry in this
time span. I felt independent, matured , responsible and realized my decision
making power.
The aim of my training was to get as much as industry knowledge in this short
span of time and I believe that JW Marriott Kolkata have helped me the most to
gain the practical knowledge about this industry.
I would like to end my SWE project with a big thank you to all of my mentors
who have helped me so much in this period of 4 and a half months and helped
me to complete my first step as a hotelier.

I HAVE COLLECTED THE FOLLOWING INFORMATION FROM-

https://www.marriott.com/hotels/travel/ccujw-jw-marriott-hotel-kolkata/
https://en.wikipedia.org/wiki/JW_Marriott_Hotels
htp://www.marriot.com/hotels/hotel-photos/ccujw-jw-marriot-hotel-kolkata

htp://www.marriot.com/hotels/hotel-rooms/ccujw-jw-marriot-hotel-kolkata/

htp://www.marriot.com/hotels/hotel-informaton/ftness-spa-services/ccujw- jw-marriot-hotel-
kolkata/

htp://www.marriot.com/hotels/hotel -informaton/restaurant/ccujw-jw- marriot-hotel-kolkata/

 htp://www.marriot.com/hotels/event-planning/business-meetng/ccujw-jw- marriot-hotel-
kolkata/

htp://www.marriot.com/hotels/event-planning/wedding-planning/ccujw-jw- marriot-hotel-
kolkata/