LIXIL PROPOSAL

BUILDING E-COMMERCE PLATFORM

01 FPT SOFTWARE
INTRODUCTION
 FPT Software – Powering Digital Transformation
FPT Software – The global leading IT services provider

Founded 1999

Revenue USD 513.6 Million (FY2020)

No. of Employees 18,000+ (including subsidiaries & affiliates)

22 areas, including:
Vietnam (HO);
Development
Asia (Japan, Singapore, Indonesia, Philippines, Myanmar, India);
Centers
Europe (Czech, Slovakia);
America (US, Canada, Columbia)

Global Presence 26 countries and regions

Clients 700+ clients with 83 Fortune 500s

Avg. Customer
Satisfactory Score 92.1/100
(CSS)

© Copyright FPT Software 2021

 FPT Software – Global Presence
America
• USA (California)
• USA (Colorado) Europe
• USA (Georgia) • Czech Republic
• USA (Michigan) • France Hanoi | Head Quarter
• USA (Texas) • Germany
• USA (Washington) • Slovakia
• Canada • United Kingdom

Da Nang

Qui Nhon

Hochiminh City
Can Tho

Asia Pacific • Vietnam (HO) • Myanmar

• Australia • Philippines
• China • Singapore
• Indonesia • South Korea
• Japan • Taiwan
• Hong Kong • Thailand
• Malaysia

© Copyright FPT Software 2021

 FPT Software – International Recognitions & Standards

INTERNATIONAL SECURITY CERTIFICATE

SOFTWARE
CERTIFICATE

INTERNATIONAL CERTIFICATE

© Copyright FPT Software 2021

 FPT Software – Our Partners

Trusted by Global Leadership Partners:

© Copyright FPT Software 2021

 FPT eCommerce Competency
Digital Services
Global Delivery: Japan, US, EU, APAC

Advanced
AI Big Data
analytics

500+ 150+ 100+ #3

Ecommerce
Cyber eCommerce eCommerce Clients ranking in
Blockchain Cloud/IoT developers projects
Security VN

Products & Solutions

Clients & Partners

eCommerce Platform / Digital Marketing

© Copyright FPT Software 2021

E-COMMERCE
PROPOSAL 02
 PROPOSAL – E-COMMERCE SYSTEM FOR LIXIL
Inquiry and Complain

SMS/Email/e-Invoice

Chatbot/ Financial
Report
Integration with OMS Support Staff

Shopping Fullfilment
Front-end Update Analytics Promotion
Pick&pack status Dashboard
Shopper Payment

Payment Deliver Send SMS/Email Lucky Code

Gateway API

Calculate & Product/Order

Deliver/Return choose Retailer Management

Retailer
© Copyright FPT Software 2021
 LIXIL FUNCTION LIST

M
O
Web frontend eCom backend Promotion UX/UI
customization

D
U
Deposit Chatbot Ticket
Flash Sales customization implementation management

L
E Integration
Preparation &
golive support
Product
Maintenance

© Copyright FPT Software 2021

 LIXIL FUNCTION LIST

WEB FRONTEND
FLOW MOBILE, TABLET LAYOUT
FUNCTION
(Follow website layout) (Create responsive for page)

Registration The functions are the same with web

Sign-up / Sign-in page layout
Login
Homepage Ordering/Purchasing
Collection/Category Page
Online Payment
Product Search, Product Detail
Cart
My Account
Checkout
My Account
Order History
Update Profile
Nearest store
News/ Blogs article

© Copyright FPT Software 2021

 LIXIL FUNCTION LIST
ECOMMERCE BACKEND
CALCULATE SALES CUSTOMER
DASHBOARD FUNCTION
DISTANCE MANAGEMENT MANAGEMENT

New Sales Orders Categories Get location from user Sales orders Customers
New Customers Products Calculate distance Shipments Customer roles/groups
Orders by Status Manufactors Score the store Returns Vendors/Suppliers

Top Selling Products Ratings/Comments Suggest wholesale store Gift cards

(by Rev/By Qty) Product Attributes Ratings/Comments

CONTENT SYSTEM CONFIGURATION

REPORTS
MANAGEMENT MANAGEMENT MANAGEMENT

Page content System infor General Settings Low stock report

News Logs Stores Bestsellers
Blogs Message queue Localization Product never purchase
Email templates Schedule jobs Payment Methods Customer reports
(by total/orders)
Shipping Methods
Fraud Control Rules
© Copyright FPT Software 2021
 LIXIL FUNCTION LIST

DESIGN LIXIL
DISCOUNTS
SYSTEM

Single discount

Buy X get Y
Frontend page
PROMOTION Buy X discount Y UX/UI
CUSTOMIZATION Payment gateway
promotion

Discount by Category /
Manufacture Backend page

Discount shipping fee

© Copyright FPT Software 2021

 LIXIL FUNCTION LIST

SYSTEM
DESIGN LIXIL SYSTEM
MANAGEMENT

• Order deposit:
• After a customer is provided
The system
with the above order
automatically sends a
information => the customer
confirmation of
will make a deposit transfer
successful deposit
FLASH receipt for orders, order
codes, and attached
DEPOSIT for the order. All deposits of
customers are required to
be transferred to a single
SALES bonus codes.
SYSTEM account of LIXIL
Bonus codes are
• The system needs to
automatically issued by
display the account
the system
information to receive the
deposit

© Copyright FPT Software 2021

 LIXIL FUNCTION LIST

CHATBOT SETUP AUTO ASSIGN TO SALESMAN

• Product consultancy support for

AUTO REPLY BY KEYWORDS customers:

• The company's consulting team

include about 30 members, using
• Send automatic greetings to customers & answer phone and computer to consult and
basic customer requests based on question bank
TICKET support customers.

• Notify consultants immediately in case the system
cannot give an answer.
• Allocate customers accurately to available
consultants
• Consultants connect with the
customer in a decentralized system,
and a consultant is notified when
requested by the customer.
• Update status after consultation is
complete.

© Copyright FPT Software 2021

 LIXIL FUNCTION LIST

INTEGRATION
• IF with payment gateway
•
•
IF with delivery partner
IF with SMS partner PRODUCT
MAINTENANCE
PREPATION & Yearly 15%
Note: If active Optional features, this fee will be

GOLIVE recalcucate

• UAT Support
• Pilot preparationy partner
• Train the Staff

© Copyright FPT Software 2021

 SOLUTION ARCHITECT
Market Place

API Gateway
API Gateway
Backend Service Backend Portal

E-Commerce Microservice Infras

Vendor
Brand Sites Identity Microservice eCom Admin

Backend API
Mobile API
Mobile Catalog Micro Customer Micro Cache
Browser VPN
Ordering Micro Basket Micro
Portal Web
eCom Vendor Browser Vendor
Coupon Micro Localize Micro Database
Brand 1

Integration API
Web API

Shipping Micro Payment Micro

Customer
Brand 2 Pricing Micro CMS Micro Msg Bus Vendor
Customer Service
… Inv Micro Address Micro

Vendor Micro Reports Micro

Webhook API

Web … DocDb Payment Service

Browser Giftcard Micro Site/Store Micro
…
Gamification Point Micro
Files

ERP BACKEND SYSTEM VPN

© Copyright FPT Software 2021

 INTEGRATION
Backend Portal Call Center Analytics Financial Service SAP

ç Dashboard ç ç
eCom Admin ç
Data
Warehouse
http(s)/socket Affiliate
http(s)/socket
http(s)
http(s)/file
pub/sub ç
XML Pull XML Push
Msg Bus

Integration
Pub/sub S/FPT Server
Engine/Middleware
http(s)
pub/sub Delivery System
http(s)

eCom Portal http(s) http(s)

ç
http(s) http(s)/smtp

Payment Service
Ordering Sites

Loyalty/Coupon Email/SMS E-Invoice

eCom Admin
ç
ç ç

© Copyright FPT Software 2021

 PROJECT APPROACH – DEVELOPMENT METHODOLOGY
Scoping & Requirement
Development Delivery UAT Rollout
Planning & Solution
Plan for Requirement • Code • QA (Test LV 2) • Round 1
development, design • Test (level 1) • UG & AVF • Round 2
UAT & Roll-out • Delivery • User Acceptance
Workshop

PMO.Mamt Team BA Team Development & QA Acceptance Team Roll-out team

Test Team & CM
Monitoring &
Controlling Process
Planning
Process Ü Rational Unified Process (RUP)
Ü CMMI Level 5
Enter Exit
Phase/Start
Initiating Closing
Phase/End Ü Software Development Project
Processes Processes
Project Project
Best Practices
Executin
Process

© Copyright FPT Software 2021

 PROJECT APPROACH – INTERATIVE APPROACH
Requirement
Definition

Design

Analysis & INTERATIVE PROCESS

Clarification

Code

End-to-End
Test

System Integration
Test

Lixil review &

UAT & Go live
Feedback

Warranty

© Copyright FPT Software 2021

 PROJECT APPROACH – INTERATIVE APPROACH
Lixil

Business Requirement UAT Go-live

Lixil office

Study existing systems

Clarify requirement SIT UAT Go-live
API Design
FPT office

Project Initiation Iterative Development UAT Warranty

Planning & Analysis & Code & Unit Integration UAT &
System Test Warranty
Definition Clarification Test Test Go live

© Copyright FPT Software 2021

 PROJECT TIMELINE

UX/UI Layout Flow

Test & fix bug
Function Flash Sale phase 1
PHASE
1 2
1 Sign
Promotion
up/Sign in 10/09 – 08/10/2021 09/10 – 15/10/2021
Order/ My
Purchase Account

Function/Page Beta Test

PHASE
PHASE 1 2
22 Flow
Online
Payment 16/10 – 08/11/2021 09/11 – 15/11/2021
My Order/
Account Purchase

Reports

© Copyright FPT Software 2021

THANK YOU