LEC.

GENERAL MAJOR/DEDICATED CONNECTION (MV/LV INSTALLATION) REQUEST

WORKFLOW
Finance/Warehouse

Material Aquisition

All Materials needed for the Customer

connection are requested by EMC
Manager through the Work & Resource
Section of T & D

Meter Activation &

Registration
Customer Application is
recieved by Customer Care
Commercial
Request complete
Contract Creation Contract Signing
After the meter has

Quotation Issuing/Billing Payment

along with supporting been installed the
Customer Care Customer signs a
documents Customer Care issues Customer Makes payment commercial
Creates account and mutual agreement
customer bill for connection based on the bill issued technical officer
contract for Customer with LEC
Service Order(SO) For activates the
Inspection is Generated installed meter then
4 5 6 7 closes the request
1
14

Post Assessment /
Material
M&E
Pre- Assessment Report Submission & Quotation Requisition
Calculation/Design Planning Team
Planning

Connection Inpector visits EMC Manager

premise of customer to
aquire connection
requirements
2
T & D (Operations)
visits the site to
Cost for Customer connection is makes request to
confirm contruction
generated based on design and stores for materials
was done as per the
Assessment visit based on the BOQ
design
3 8 12

Outage Request Work Completion &

Commisioning
Based on type of
Request an outage After the post
procedure is assessment is complete
conducted the work is turned over
to T & D for
11 commissioning
13

Construction task
CONSTRUCTION
CONTRACTORS

awarded

Work is assigned to
Contractor along with
all materials aquired
from stores

10