Desired Outcome Framework

PARTICIPANT GUIDE

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Desired Outcome Framework
Participant Guide

Think about a time when…

Everyone on the team invested a lot of energy in a project, but the outcomes
didn’t reflect what everyone thought was the intended goal.

What happened?

What was the outcome for you personally?

For the company/project?

Notes

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The Classic Problem

Learning Objectives

By the end of this class you will be able to:

• Identify the 7 core questions that make up the Desired Outcome Framework to gain more
clarity around stakeholder requests or other business partner communications.

• Apply the Desired Outcome Framework to conversations to maximize alignment with

stakeholders or other business partner communications

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What is the Desired Outcome Framework?

Notes

Type your answer here…

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The Desired Outcome Framework

Notes

Type your answer here…

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 Best Practices

Notes

Type your answer here…

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 Considerations

 In groups, have two facilitators when possible (One to lead the conversation, one to
take notes)
 If possible, interview one set of stakeholders at a time (one “who” at a time)
 Practice! Memorize questions and let the conversation flow
 Send an invite or email ahead of time with agenda or planned questions. This allows
time for thinking and preparation before the interview happens
 This is going to take time. Be prepared for at least an hour per person and don’t
rush this process. Communication is key to maintaining the project mission.
 During the interview, ask if they want updates and how they want that to look (weekly
emails, shared drive access, Zoom call updates, etc.…)

Breakout Room Sessions – Let’s Practice

How it Works:

You will be put into groups of three

• Interviewer

• Interviewee

• Observer

The Interviewer will ask the Interviewee questions from the Desired Outcome Framework to

clarify the want, while the Observer takes notes.

Once you have completed the Desired Outcome Framework, the Observer will share their
observations.

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What to talk about?

Interviewee: Think about anything you have wanted to work on; a work project, a passion
project, something around your house or for someone in your life.

Interviewer: Use the Desired Outcomes Framework to clarify the want of the person you are
interviewing. Be sure to use best practices to include open, detailed and closed questions.

Observer: Take this time to observe the interaction and how well the communication went. Did
the interviewer clearly ask questions that the interviewee could answer? Did the interviewee
make sense with the answers they provided?

Breakout Room Sessions – Notes

Who wants it?

What’s wanted?

What does it get them?

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How will you know when you have it? (Need to have / Nice to Have)

What stops you from having it?

What negative impacts could achieving it have?

What are the next steps?

Notes

Want More?

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