Total Result 97 364.51546391753 90.9 8.7 21.9 3.8 4.4 51079.18

Data Bucket
Bucket Count Dial ConnSDC P2P OCC P2p K Colln BQ

BQ 6 351.66666666667 79.9 4.4 5.3 1.1 1.4 37364.49 NI
NI 11 359.54545454546 80.6 6.7 14.8 2.6 2.2 43428.1 MQ
MQ 21 354.85714285714 83.3 7.5 19.2 3.4 3.6 44494.48 EE
EE 40 376.275 92.9 9.0 22.6 4.0 4.4 53060.24 OS
OS 19 357.36842105263 ### 11.6 32.7 5.5 7.8 62946.88 Grand Tota
Total Result 97 364.51546391753 90.9 8.7 21.9 3.8 4.4 51079.18 Target
BQ Variation
NI Variation
MQ Variation
Data BQ Target
Bucet 2 Count Dial ConnSDC P2P OCC P2p K Colln 100% NI Target
Below MQ 17 356.76470588235 80.4 5.9 11.4 2.1 1.9 41288.01 (1.94% MQ Target
MQ 21 354.85714285714 83.3 7.5 19.2 3.4 3.6 44494.48 SC) EE Target
Above MQ 59 370.18644067797 96.7 9.9 25.9 4.5 5.5 56244.07 OS Target
Total Result 97 364.51546391753 90.9 8.7 21.9 3.8 4.4 51079.18 BQ Target
90% NI Target
(2.05% MQ Target
SC) EE Target
OS Target
BQ Target
80% NI Target
(2.30% MQ Target
SC) EE Target
OS Target
Bucket - all -
Data Conn % Conv

Rank Count Average of Oveall Dial Connt SDC P2P OCC P2p Kept Colln #VALUE! 14%
B1 9 135.9% 334 108.0 12.8 35.5 6.4 9.0 67483 24571% 14%
B2 10 116.1% 379 101.9 10.6 30.2 4.6 6.6 58864 32603% 11%
B3 10 104.5% 386 94.1 9.4 24.2 4.4 4.9 57348 36964% 9%
B4 10 101.7% 363 94.0 9.5 23.5 4.4 4.7 53361 35701% 9%
B5 10 96.7% 385 91.3 8.6 22.1 3.5 4.5 53594 39843% 8%
B6 9 92.0% 370 92.4 8.7 20.0 3.9 3.3 48174 40213% 8%
B7 9 88.4% 382 88.6 7.7 19.3 3.4 3.8 46401 43180% 7%
B8 10 84.0% 332 79.9 7.4 20.7 3.4 3.9 41689 39464% 8%
B9 10 77.8% 359 80.4 6.8 16.0 2.9 2.4 47816 46199% 6%
B10 10 61.6% 355 80.4 5.3 8.3 1.6 1.6 36943
Total Result 97 95.6% 365 90.9 8.7 21.9 3.8 4.4 51079
6% 51% 77% 76% 70% 17%
4% 25% 36% 43% 53% 4%
Count Count % Dial Connt SDC P2P OCC P2p Kept Colln
6.0 6% 352 79.9 4.4 5.3 1.1 1.4 37364
11.0 11% 360 80.6 6.7 14.8 2.6 2.2 43428
21.0 22% 355 83.3 7.5 19.2 3.4 3.6 44494
40.0 41% 376 92.9 9.0 22.6 4.0 4.4 53060
19.0 20% 357 104.8 11.6 32.7 5.5 7.8 62947
97.0 365 90.9 8.7 21.9 3.8 4.4 51079
375 93.75 8.9 23 4.6 4.6 45063
BQ Variation 23 14 4.5 17.7 3.5 3.2 7699
NI Variation 15 13 2.2 8.2 2.0 2.4 1635
MQ Variation 20 10 1.4 3.8 1.2 1.0 569 Colln
6.0 50.0% 363.3 6.6 14.2 2.8 3.0 38350.9 2.6%
11.0 50.0% 367.3 7.8 18.9 3.6 3.4 44245.6 1.9%
21.0 25.0% 359.9 7.9 20.1 3.7 3.8 44778.7 0.6%
40.0 10.0% 412.6 9.7 24.0 4.3 4.7 56895.3 7.2%
19.0 5.0% 375.7 12.0 33.7 5.7 7.9 65159.2 3.5%
6.0 45.0% 362.2 6.4 13.3 2.7 2.8 38252.3 2.4%
11.0 45.0% 366.5 7.7 18.5 3.5 3.3 44163.8 1.7%
21.0 22.5% 359.4 7.8 20.0 3.7 3.8 44622.4 0.3%
40.0 9.0% 409.0 9.6 23.9 4.3 4.6 56511.8 6.5%
19.0 4.5% 373.9 12.0 33.6 5.6 7.9 64937.9 3.2%
6.0 40.0% 361.0 6.2 12.4 2.5 2.7 38153.6 2.1%
11.0 40.0% 365.7 7.6 18.1 3.4 3.1 44082.1 1.5%
21.0 20.0% 358.9 7.8 20.0 3.6 3.8 44608.2 0.3%
40.0 8.0% 405.3 9.5 23.7 4.2 4.6 56128.3 5.8%
19.0 4.0% 372.1 11.9 33.5 5.6 7.9 64716.7 2.8%
Top
Bottom
15 20 10
15% 35% 35%
Dial Connt SDC OCC P2P Taken
100% OKR_Target 375 93.8 8.9 4.6 23.0
OJT/MQ 338 84.4 8.0 4.1 20.7
EE 394 98.4 9.8 5.1 25.3
TOP OS 413 103.1 10.7 5.5 27.6
TQ 412.5 11
BQ 319 79.7 7.6 3.9 19.6
Dial SDC P2P OCC P2p Kept May

3.3% 51.8% 166.6% 161.2% 117.1% Bucket
2.1% 16.7% 27.8% 38.1% 56.0% OKR_Targe
1.4% 4.5% 5.0% 9.0% 7.2% MQ
9.7% 7.4% 6.3% 7.1% 6.8% TQ
5.1% 3.3% 2.9% 3.3% 2.2%
3.0% 46.6% 150.0% 145.0% 105.4%
1.9% 15.0% 25.0% 34.3% 50.4%
1.3% 4.1% 4.5% 8.1% 6.5% Jun
8.7% 6.6% 5.6% 6.4% 6.1% Bucket
4.6% 3.0% 2.6% 3.0% 2.0% OKR_Targe
2.7% 41.4% 133.3% 128.9% 93.7% MQ
1.7% 13.3% 22.3% 30.5% 44.8% TQ
1.1% 3.6% 4.0% 7.2% 5.8%
7.7% 5.9% 5.0% 5.7% 5.5%
4.1% 2.7% 2.3% 2.6% 1.7%
15
35% 15%
P2p Kept Colln SC
4.6 45063
4.1 40557
5.1 49569
5.5 54076
7 65000
3.9 38304
20% 35% 35% 10%

Dial Connt SDC OCC P2P Taken P2p Kept Colln
375 93.8 8.9 4.6 23.0 4.6 45063
338 84.4 8.0 4.1 20.7 4.1 40557
412.5 - 11 - - 7 65000
20% 35% 35% 10%

Dial Connt SDC OCC P2P Taken P2p Kept Colln
413 103 9.4 4.6 26 4.8 49941 850000
372 92.7 8.5 4.1 23.4 4.3 44947 297500
430 - 12 - - 7.5 68000 49941
0.167869
413
9.4
103
4.8
26
552500
Actual
Team Agent Attendan Attendan Avg
Team Lead Name ce ce Dials/Day SDC Connects P2P OCC
Team_Su Suhail
hail_L1 Khan Lincy B 10 10 318 14.9 125.1 40.8 7.4
Mahesh
Team_Su Suhail Narayan
hail_L1 Khan Dash 11 11 366 14.0 130.9 40.9 6.6
Team_Ra S
jarajeshw Rajarajes Abhishek
ari_L1 hwari RV 11 11 378 11.4 94.5 37.5 5.4
Sushil
Team_Ku Amruth
shagra_L Kushagra Rao
1 Singh Paluri 9 9 326 15.1 122.2 24.0 7.4
Team_Sri Veronica
kanth_L1 Srikanth Nixon 9 9 387 12.7 97.4 32.6 7.8
Team_Ra S
jarajeshw Rajarajes Rayan
ari_L1 hwari Menezes 9.5 10 413 10.7 100.1112 43.1 5.5
Team_Sri Maria
kanth_L1 Srikanth Suzan 9.5 10 255 12.3 95.0 31.5 6.5
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Bhavya 10 10 278 11.9 104.3 36.8 5.1
Team_Sri Shreyas
kanth_L1 Srikanth Ch 10 10 284 12.4 102.4 32.7 6.0
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Savitha D 8 8 323 11.5 123.6 32.6 4.8
Team_Su Suhail Farhan
hail_L1 Khan Khan 9 9 383 11.2 99.3 32.3 4.7
Team_Ku
shagra_L Kushagra
1 Singh Neethu Y 9.5 10 400 9.8 92.76 38.9 4.1
Team_Su Suhail Anusha
hail_L1 Khan BK 8 8 444 10.5 98.0352 29.25 5.375
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Jitan Joe 11 11 289 11.7 97.2 27.7 5.1
Maria
Raffaella
Team_Su Suhail Veronica
hail_L1 Khan A 10 10 434 9.4 102.4674 26.6 4.9
Team_Sri Sandhya
kanth_L1 Srikanth A 9 9 363 9.888889 98.0463 34.22222 4.777778
Team_Sri Mary
kanth_L1 Srikanth Sheeba 7.5 8 414 9.5 98.118 28.75 4.25
Team_Sri Deepak
kanth_L1 Srikanth Swamu 11 11 266 12.4 107.9 24.1 4.6
Team_Sri
kanth_L1 Srikanth Dibin Das 8 9 469 9.777778 101.6792 27.11111 3.777778
Team_Ku
shagra_L Kushagra Khanitha
1 Singh Iram 9.5 10 266 10.2 105.2296 29.1 4.5
Team_Su Suhail Gagan
hail_L1 Khan Kariappa 10.5 11 392 9.090909 88.8664 22.36364 4.727273
Maria
Team_Su Suhail Samantha
hail_L1 Khan S 7 7 402 9.285714 97.0026 24.14286 4
Team_Su Suhail Reena
hail_L1 Khan Kumari 11 11 397 9.272727 85.5932 20.36364 4.363636
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Dinesh M 8 8 379 9.75 93.9162 25.875 3.25
Team_Su Suhail
hail_L1 Khan Bibi Hajira 9 9 440 9.555556 100.32 24.66667 4.777778
Team_Ku
shagra_L Kushagra Kiran
1 Singh Singh 10 10 403 8.6 95.5513 28.3 4
Team_Sri Deepika
kanth_L1 Srikanth Jairaj 11 11 448 8.545455 93.6768 24.45455 4.090909
Team_Sri Syed
kanth_L1 Srikanth Sufiyan 8 8 347 10.5 86.7847 19.375 6.125
Team_Ra S
jarajeshw Rajarajes Vimala
ari_L1 hwari Venkat 11 11 388 9.181818 93.7408 23.18182 4.181818
Team_Ku
shagra_L Kushagra Ishrath
1 Singh Fathima 3 3 131 12.0 118.4 34.0 6.0
Team_Su Suhail Vishal
hail_L1 Khan Jadhav 9 9 388 8.666667 78.2984 25.11111 4.111111
Team_Su Suhail Hemalath
hail_L1 Khan a 8 9 378 9 85.7304 26 3.555556
Team_Sri
kanth_L1 Srikanth Babu HB 8 8 388 10.25 95.1376 20.625 3.875
Team_Su Suhail Tejashrid
hail_L1 Khan evi A 10 10 377 9 88.6704 22 4.6
Team_Ra S
jarajeshw Rajarajes Jason
ari_L1 hwari Harry 10 10 396 9.2 96.03 22.2 4.1
Team_Ra S
jarajeshw Rajarajes Shrisha
ari_L1 hwari Shetty 9 9 363 10.11111 93.6177 19.22222 4.888889
Team_Ku
shagra_L Kushagra Pushpalat
1 Singh ha Dv 9.5 10 431 8.9 91.6306 19.3 4.3
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Kirthiga T 10 10 395 8.5 97.6835 27.3 4.2
Team_Sri Adarsh
kanth_L1 Srikanth Shetty 10 10 383 9.5 95.2138 19.1 4.2
Team_Ku
shagra_L Kushagra
1 Singh Swathi P 9.5 10 425 9.3 94.6475 12.6 5.1
Team_Sri Jovita
kanth_L1 Srikanth John J 8 8 411 9.25 98.8866 18.875 3.625
Team_Su Suhail Faza
hail_L1 Khan Aslam 8.5 9 353 8.333333 82.6726 26.88889 4.222222
Team_Ku
shagra_L Kushagra Sushmith
1 Singh a 10 10 442 8.7 98.5218 16.1 4
Abdul
Team_Sri Rehman
kanth_L1 Srikanth Baig 4.5 6 289 9.666667 70.4871 31 5
Team_Sri Maria
kanth_L1 Srikanth Nirosha 6 6 375 7.333333 89.925 35.66667 3
Adhira
L1_Settle Kushagra Viswanat
ment Singh han 10 10 413 9.3 99.4917 17.2 3.2
Team_Ra S
jarajeshw Rajarajes Daniel
ari_L1 hwari Joseph 10.5 12 371 9.5 91.4886 16.66667 3.333333
Team_Sri Shashi
kanth_L1 Srikanth Rekha 1 1 436 6 101.0212 20 1
Team_Ra S Aman
jarajeshw Rajarajes Vishwaka
ari_L1 hwari rma 5 5 336 8.4 85.7136 25.6 3
Team_Su Suhail
hail_L1 Khan Jack Paul 8 8 382 8.5 103.7512 25.75 4.375
Team_Ku
shagra_L Kushagra Thousif
1 Singh Pasha 6 6 467 8.5 96.4355 10.66667 4.5
Team_Ku
shagra_L Kushagra Afsha
1 Singh Banu 9 9 426 7.666667 95.0832 22.33333 2.888889
Team_Sri Mathew
kanth_L1 Srikanth Samuel 9 9 383 9.222222 85.1409 16.44444 3.222222
Team_Ra S
jarajeshw Rajarajes Sanketh
ari_L1 hwari PR 6.5 10 348 8.4 80.4228 22.5 3.9
Team_Ku
shagra_L Kushagra Mohamm
1 Singh ed Rayan 6.5 7 372 8.428571 86.5644 20.42857 4.571429
Team_Ra S
jarajeshw Rajarajes Sanaulla
ari_L1 hwari Khan 7.5 8 308 8.125 74.1356 26.75 3.625
Team_Su Suhail Wasim
hail_L1 Khan Pasha 9.5 10 291 11.6 116.3 11.5 5.0
Team_Ra S Deril
jarajeshw Rajarajes Fernande
ari_L1 hwari s 8 8 353 8.25 94.0392 24 3.125
Team_Ra S
jarajeshw Rajarajes owais
ari_L1 hwari khan 7 7 378 6.857143 89.5104 26.85714 2.285714
Team_Su Suhail
hail_L1 Khan Poovanna 8.5 9 363 8.444444 81.8202 21 4.111111
Team_Sri Basavaraj
kanth_L1 Srikanth CH 7.5 8 402 9.5 101.6658 10.25 4
Team_Ku
shagra_L Kushagra Nivedha
1 Singh M 9 9 421 7.333333 93.3357 18.33333 3.333333
Team_Ku
shagra_L Kushagra Surya
1 Singh Kiran 11.5 12 348 8.5 79.3092 21.41667 3.25
Team_Ku
shagra_L Kushagra Humera
1 Singh Begum 9 10 418 7.3 97.0178 18.4 2.8
Team_Ku Nayana
shagra_L Kushagra Natesan
1 Singh C 9 9 394 5.888889 90.4624 27.77778 2.444444
Team_Sri Mishal
kanth_L1 Srikanth Nirja 7.5 9 334 8 80.995 17 4.111111
Team_Ku
shagra_L Kushagra Syed
1 Singh Faizan 10 10 379 7.5 83.3042 13.1 3.9
Ranjeeth
Team_Sri Kumar
kanth_L1 Srikanth Pandey 10 10 345 7.7 82.9035 18.3 3.8
Team_Ra S
jarajeshw Rajarajes Pavan
ari_L1 hwari Kumar A 9 9 324 8.333333 80.352 22.55556 3.888889
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Nandini R 10 10 409 7.2 92.7203 12.9 2.7
Team_Ra S Nausheen
jarajeshw Rajarajes Taj
ari_L1 hwari Razack 9 9 235 8 57.81 24 4.666667
Team_Ra S
jarajeshw Rajarajes Tychicus
ari_L1 hwari Augustin 7.5 8 332 7.125 83.0996 24.5 3.25
Team_Ra S
jarajeshw Rajarajes Sherly
ari_L1 hwari Jensi 6.5 10 303 7.6 73.2048 20.5 2.8
Team_Ra S
jarajeshw Rajarajes Sharon
ari_L1 hwari Angela 8 8 355 8.125 91.3415 21 3.75
Team_Sri Deepanwi
kanth_L1 Srikanth ta Paul 9 10 306 7 70.6554 26.3 3
Team_Su Suhail Fahad
hail_L1 Khan Pasha 8 8 359 6.375 86.6267 20.125 2.5
Team_Su Suhail Shaik
hail_L1 Khan Naseer 8 8 347 6.75 80.7816 17 3.25
Team_Ku
shagra_L Kushagra Dhruva
1 Singh Narayan 9.5 10 351 7.1 82.4499 19.8 3.7
Team_Ra S Md
jarajeshw Rajarajes Shoaib
ari_L1 hwari Faisal 4 9 279 7.666667 66.7647 19.66667 3.666667
Team_Su Suhail
hail_L1 Khan Sathish B 10 10 448 6.8 92.8256 9.1 2.2
Team_Ku
shagra_L Kushagra
1 Singh Syed Irfan 9.5 10 350 6.6 82.88 31.4 2.1
Team_Sri Junaid
kanth_L1 Srikanth Ahmed V 6 6 337 7.5 74.3085 11.33333 3.833333
Mohamm
Team_Su Suhail ed
hail_L1 Khan Haqeeb 10 10 372 7.3 81.1704 11.9 3.8
Team_Su Suhail Kushala
hail_L1 Khan Gowda 7.5 8 360 7.75 83.628 6.125 3.25
Team_Sri
kanth_L1 Srikanth Priya M P 12 11 377 6.090909 79.1323 15.45455 2.363636
Team_Sri Abdul
kanth_L1 Srikanth Rehaman 9 9 274 5.666667 66.5272 25 2.444444
Team_Su Suhail Pramodh
hail_L1 Khan B Raj 11 11 444 5.545455 94.128 10.54545 1.181818
Team_Ku
shagra_L Kushagra Vinodh
1 Singh Kumar V 10 10 364 7.2 86.3408 14 2.2
Team_Su Suhail Sheeba
hail_L1 Khan Kousar 7 8 313 6.625 70.112 16.375 3.125
Team_Ku
shagra_L Kushagra Parveen
1 Singh Taj 9 9 379 6.444444 82.1672 14.33333 2.222222
Team_Ku
shagra_L Kushagra Rohit
1 Singh Biswas 9.5 10 385 6.7 86.1245 6.1 2.2
Team_Su Suhail
hail_L1 Khan Samuel K 11 11 399 6.363636 87.381 8.363636 1.545455
Team_Ku
shagra_L Kushagra Kavitha
1 Singh Karthik 9 9 434 5.222222 95.6536 8.555556 1.444444
Sonia
Team_Su Suhail Fernande
hail_L1 Khan z 9 9 448 4.333333 101.2928 7.555556 1.777778
Team_Ku
shagra_L Kushagra
1 Singh Rita Rani 8 8 470 4.75 108.053 0.375 0.625
Team_Sri Tabrez
kanth_L1 Srikanth Sharief 6.5 7 344 5.571429 87.3072 7 1.142857
Harshita
Team_Sri Mokkaral
kanth_L1 Srikanth a 0 1 15 0 0 0 0
P2p Kept Colln SDC Dials Connects P2P OCC P2p Kept Colln Oveall
10.9 78480.5 1.679633 0.839353 1.32047 1.790366 1.862418 1.913234 1.742733 154.0%
10.0 83900 1.578179 0.966047 1.382221 1.795153 1.670227 1.755261 1.863078 151.1%
12.1 66068.82 1.280989 0.997721 0.99812 1.647552 1.34991 2.12227 1.46712 139.9%
6.9 77350.22 1.703431 0.860468 1.290014 1.053157 1.873603 1.20918 1.717634 137.2%
8.3 55267 1.427876 1.021476 1.028014 1.428587 1.957496 1.462717 1.227256 136.4%
9.4 53450.7 1.206179 1.090103 1.056963 1.891294 1.384229 1.649945 1.186923 132.8%
9.3 60172.4 1.386543 0.673066 1.002599 1.382268 1.635907 1.632393 1.336185 126.5%
7.6 67353 1.341452 0.733774 1.101248 1.61484 1.283558 1.333998 1.495637 122.5%
6.8 65304.5 1.397815 0.749611 1.080639 1.434926 1.510068 1.193577 1.450148 122.5%
7.0 75542.63 1.296361 0.85255 1.305425 1.431635 1.195471 1.228683 1.677495 121.7%
7.9 50939.89 1.265048 1.010918 1.04812 1.418836 1.174498 1.384706 1.131168 121.2%
8.1 50635.4 1.104725 1.055789 0.97935 1.706991 1.03188 1.421761 1.124407 119.5%
6.375 50408.38 1.183634 1.171926 1.035045 1.283535 1.35277 1.118979 1.119365 119.1%
7.5 59185.82 1.321981 0.762808 1.026739 1.216715 1.28127 1.308467 1.314277 116.5%
6.8 61428.8 1.059634 1.145532 1.08184 1.167249 1.233222 1.193577 1.364084 116.0%
6.333333 53100.89 1.114745 0.958129 1.035162 1.501723 1.202462 1.111665 1.179155 112.9%
5.625 63073.63 1.070907 1.092742 1.035919 1.261594 1.069632 0.987334 1.400609 111.6%
6.0 63772.73 1.393716 0.7021 1.139368 1.057146 1.166871 1.053157 1.416133 111.6%
4.555556 60555.44 1.10222 1.237913 1.073518 1.189677 0.950784 0.799619 1.34469 110.9%
6.9 54027.2 1.149816 0.7021 1.111003 1.276952 1.132551 1.21113 1.199725 106.3%
4.909091 64709.64 1.024791 1.034674 0.938242 0.98135 1.189751 0.861674 1.436938 105.6%
5 62246.86 1.046751 1.061068 1.024143 1.059425 1.006712 0.87763 1.38225 105.6%
5.818182 55358.91 1.045287 1.047871 0.903684 0.893587 1.098232 1.021243 1.229296 105.1%
4.5 67953.63 1.099089 1.000361 0.991557 1.135434 0.817954 0.789867 1.508974 104.5%
2.333333 61588 1.077169 1.161368 1.059168 1.082411 1.202462 0.409561 1.367619 104.0%
5.4 51475.3 0.969453 1.063708 1.008821 1.241847 1.006712 0.947841 1.143057 103.8%
3.818182 63458.45 0.963304 1.182484 0.98903 1.073103 1.029592 0.670191 1.409154 103.6%
4.625 39191 1.183634 0.915897 0.916264 0.850205 1.541528 0.811808 0.870273 103.2%
5.272727 53471.09 1.035039 1.024116 0.989705 1.017254 1.052472 0.925501 1.187376 103.1%
6.3 31964 1.352724 0.345771 1.249755 1.491972 1.510068 1.111665 0.709791 103.0%
5.333333 56888.11 0.976968 1.024116 0.826666 1.101914 1.034676 0.936139 1.263254 103.0%
4.555556 64821.33 1.014543 0.997721 0.905133 1.14092 0.894855 0.799619 1.439419 102.1%
4.75 46924.63 1.155452 1.024116 1.004453 0.905056 0.975252 0.833749 1.042005 102.0%
5.3 51493 1.014543 0.995082 0.936173 0.965394 1.157719 0.930288 1.14345 101.9%
3.3 70098.2 1.037089 1.045232 1.013875 0.97417 1.03188 0.579236 1.556596 101.6%
4 53991.11 1.139796 0.958129 0.988406 0.8435 1.230426 0.702104 1.198923 101.4%
3.7 60686.7 1.003271 1.137613 0.967426 0.846913 1.082216 0.649447 1.347605 101.0%
4.2 56403.4 0.95818 1.042592 1.031332 1.197966 1.057048 0.73721 1.25249 100.9%
5.5 40340.7 1.070907 1.010918 1.005257 0.838137 1.057048 0.965394 0.895803 99.8%
2.9 63346.1 1.048361 1.121776 0.999278 0.552907 1.283558 0.509026 1.40666 99.6%
5 44412.5 1.042725 1.084824 1.044034 0.828264 0.912333 0.87763 0.986221 98.8%
5.666667 41726.78 0.939392 0.931734 0.872849 1.179925 1.062641 0.994648 0.926582 98.1%
3.2 59043.2 0.980725 1.166647 1.040183 0.706493 1.006712 0.561684 1.31111 97.3%
4.5 32408.5 1.089695 0.762808 0.744195 1.360327 1.25839 0.789867 0.719661 97.0%
5.5 39990.17 0.826665 0.989803 0.949419 1.565108 0.755034 0.965394 0.888019 96.1%
3.8 50273.1 1.048361 1.090103 1.050423 0.754762 0.80537 0.666999 1.116361 95.5%
3.75 57771.83 1.070907 0.979245 0.965927 0.731359 0.838927 0.658223 1.282878 95.0%
5 94961 0.676362 1.150811 1.066571 0.87763 0.251678 0.87763 2.108698 94.6%
5.2 52011.6 0.946907 0.886863 0.904955 1.123367 0.755034 0.912736 1.154966 94.6%
4.125 30383.25 0.95818 1.008279 1.095394 1.129949 1.101092 0.724045 0.674689 93.9%
1.666667 60231 0.95818 1.232634 1.018156 0.46807 1.132551 0.292543 1.337486 93.3%
3.888889 53454.56 0.864241 1.124416 1.003878 0.980021 0.72707 0.682601 1.187009 93.2%
2.555556 62888.56 1.039594 1.010918 0.898909 0.721607 0.810963 0.448567 1.396499 92.5%
4.3 44558.5 0.946907 0.918537 0.849095 0.987334 0.981544 0.754762 0.989463 92.3%
3.285714 40040 0.950128 0.981884 0.913938 0.896437 1.150528 0.576729 0.889126 91.1%
5 40095.38 0.915907 0.812958 0.782716 1.173831 0.912333 0.87763 0.890355 90.7%
0.5 60018.4 1.307634 0.768087 1.227403 0.504638 1.25839 0.087763 1.332765 90.7%
4.375 41892.75 0.929998 0.931734 0.992856 1.053157 0.786494 0.767927 0.930268 90.4%
5.428571 45811.14 0.772985 0.997721 0.945041 1.178532 0.575264 0.952856 1.017279 90.1%
3.444444 37219.44 0.951917 0.958129 0.863849 0.921512 1.034676 0.60459 0.826493 89.4%
2.125 44388.5 1.070907 1.061068 1.073377 0.449786 1.006712 0.372993 0.985688 88.7%
3.444444 47583.56 0.826665 1.111218 0.985428 0.804495 0.838927 0.60459 1.056637 88.6%
2.416667 56051.67 0.95818 0.918537 0.837338 0.939796 0.817954 0.424188 1.24468 88.1%
3.4 52297.7 0.822907 1.1033 1.024304 0.80742 0.704699 0.596789 1.161319 88.0%
5 47320.44 0.663837 1.039953 0.955092 1.218931 0.615213 0.87763 1.050795 87.9%
4.333333 42616.78 0.901816 0.881584 0.855137 0.745986 1.034676 0.760613 0.946346 87.8%
4.4 44320.8 0.845453 1.000361 0.879517 0.574848 0.981544 0.772315 0.984185 87.4%
4.8 35091.6 0.867998 0.910618 0.875286 0.803032 0.956377 0.842525 0.779242 86.8%
2.777778 39686.67 0.939392 0.855189 0.848348 0.989772 0.978748 0.487572 0.88128 85.4%
2.9 62257.2 0.811635 1.079545 0.978931 0.566072 0.679531 0.509026 1.38248 85.3%
5 32080.33 0.901816 0.620276 0.610352 1.053157 1.174498 0.87763 0.712374 85.1%
3.875 40681.25 0.80318 0.876305 0.877357 1.075097 0.817954 0.680164 0.903365 84.2%
3.5 59113.6 0.856726 0.799761 0.772889 0.899571 0.704699 0.614341 1.312673 84.1%
2.875 29039 0.915907 0.937013 0.964374 0.921512 0.943793 0.504638 0.644838 83.6%
4.6 37619.2 0.789089 0.807679 0.745972 1.154084 0.755034 0.80742 0.83537 83.4%
4.5 41309.5 0.718635 0.947571 0.914596 0.883116 0.629195 0.789867 0.917316 81.4%
4 40015.13 0.760908 0.915897 0.852884 0.745986 0.817954 0.702104 0.888573 80.8%

2.9 35515.7 0.800362 0.926455 0.870497 0.868854 0.931209 0.509026 0.788659 80.7%
3.333333 43746.11 0.864241 0.736413 0.704895 0.863003 0.92282 0.585087 0.971423 80.7%
1.3 66429.9 0.766544 1.182484 0.980043 0.399322 0.553692 0.228184 1.475138 80.3%
2.7 36700 0.743998 0.923816 0.875038 1.37788 0.528524 0.47392 0.814958 79.7%
2.333333 51187.67 0.845453 0.889503 0.784541 0.497324 0.964766 0.409561 1.13667 79.7%
1.6 41347.5 0.822907 0.981884 0.856989 0.52219 0.956377 0.280842 0.91816 77.4%
1 59595.25 0.873635 0.950211 0.882936 0.268774 0.817954 0.175526 1.323368 76.7%
2.181818 49295.73 0.68661 0.995082 0.83547 0.678169 0.594875 0.382966 1.094658 74.9%
4.777778 32262.56 0.638787 0.723216 0.702387 1.097038 0.615213 0.838625 0.71642 74.1%
1.454545 62077.82 0.625123 1.171926 0.993794 0.462751 0.297438 0.255311 1.378496 73.3%
2.3 26995.3 0.811635 0.960768 0.911577 0.614341 0.553692 0.40371 0.599456 72.1%
2.25 35514.88 0.746817 0.826155 0.740235 0.71856 0.786494 0.394934 0.788641 71.9%
1.777778 38424.56 0.726463 1.000361 0.867513 0.628969 0.559285 0.312046 0.853253 71.9%
1.5 44307.9 0.755271 1.016197 0.909293 0.267677 0.553692 0.263289 0.983898 70.1%
2.272727 37555.73 0.717354 1.05315 0.922559 0.367009 0.388957 0.398923 0.83396 69.7%
1.555556 47633.33 0.588686 1.145532 1.009901 0.375431 0.363535 0.273041 1.057743 68.4%
1 50835.33 0.488484 1.182484 1.069439 0.331549 0.447428 0.175526 1.128846 65.9%
0 48348.13 0.535453 1.240553 1.140812 0.016456 0.157299 0 1.073615 59.6%
1.428571 36166.43 0.628051 0.907979 0.92178 0.307171 0.287632 0.250752 0.803109 59.3%
2 3648 0 0.039592 0 0 0 0.351052 0.081007 7.1%

Bucet 2 Rank Bucket
Above MQB1 OS
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Above MQB1 OS
Above MQB1 OS
Above MQB1 OS
Above MQB1 OS
Above MQB1 OS
Above MQB1 OS
Above MQB1 OS
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Above MQB2 OS
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Above MQB3 EE
Above MQB3 EE
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MQ B7 MQ
MQ B7 MQ
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MQ B8 MQ
MQ B8 MQ
MQ B8 MQ
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MQ B9 MQ
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Below MQ B9 NI
Below MQ B9 NI
Below MQ B9 NI
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Below MQ B9 NI
Below MQ B9 NI
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Below MQ B10 NI
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Below MQ B10 NI
Below MQ B10 NI
Below MQ B10 BQ
Below MQ B10 BQ
Below MQ B10 BQ
Below MQ B10 BQ
Below MQ B10 BQ
Below MQ B10 BQ
Attendance
Actual Avg Avg

Team Agent Attendan Attendan Unpaid Avg Calls / Connect / Connects
Team Lead Name ce ce Leave Dials/Day Hour Day / Hr
Adhira
L1_Settle Kushagra Viswanat
ment Singh han 10 10 2 413 241 100
Team_Ku
shagra_L Kushagra Afsha
1 Singh Banu 9 9 3 426 378 95
Team_Ku
shagra_L Kushagra Dhruva
1 Singh Narayan 9.5 10 2 351 165 82
Team_Ku
shagra_L Kushagra Heena
1 Singh Kousar 0 0 12 0 0 0
Team_Ku
shagra_L Kushagra Humera
1 Singh Begum 9 10 2 418 278 97
Team_Ku
shagra_L Kushagra Ishrath
1 Singh Fathima 3 3 9 131 124 119
Team_Ku
shagra_L Kushagra Kavitha
1 Singh Karthik 9 9 3 434 388 96
Team_Ku
shagra_L Kushagra Khanitha
1 Singh Iram 9.5 10 2 266 148 105
Team_Ku
shagra_L Kushagra Kiran
1 Singh Singh 10 10 2 403 223 96
Team_Ku
shagra_L Kushagra Mohamm
1 Singh ed Rayan 6.5 7 2 372 228 87
Team_Ku Nayana
shagra_L Kushagra Natesan
1 Singh C 9 9 3 394 329 90
Team_Ku
shagra_L Kushagra
1 Singh Neethu Y 9.5 10 2 400 260 93
Team_Ku
shagra_L Kushagra Nivedha
1 Singh M 9 9 2 421 374 93
Team_Ku
shagra_L Kushagra Parveen
1 Singh Taj 9 9 2 379 2,354 82
Team_Ku
shagra_L Kushagra Pushpalat
1 Singh ha Dv 9.5 10 2 431 275 92
Team_Ku
shagra_L Kushagra
1 Singh Rita Rani 8 8 2 470 770 108
Team_Ku
shagra_L Kushagra Rohit
1 Singh Biswas 9.5 10 2 385 226 86
Team_Ku
shagra_L Kushagra Simran
1 Singh Banu 0 0 12 0 0 0
Team_Ku
shagra_L Kushagra Surya
1 Singh Kiran 11.5 12 0 348 575 79
Sushil
Team_Ku Amruth
shagra_L Kushagra Rao
1 Singh Paluri 9 9 2 326 320 122
Team_Ku
shagra_L Kushagra Sushmith
1 Singh a 10 10 2 442 223 99
Team_Ku
shagra_L Kushagra
1 Singh Swathi P 9.5 10 2 425 222 95
Team_Ku
shagra_L Kushagra Syed
1 Singh Faizan 10 10 2 379 1,590 83
Team_Ku
shagra_L Kushagra
1 Singh Syed Irfan 9.5 10 2 350 182 83
Team_Ku
shagra_L Kushagra Thousif
1 Singh Pasha 6 6 4 467 317 97
Team_Ku
shagra_L Kushagra Vinodh
1 Singh Kumar V 10 10 2 364 464 86
Team_Ku
shagra_L L1_Settle L1LeadSt
1 ment acker 0 0 0 0 0 0
Team_Ra S
jarajeshw Rajarajes Abhishek
ari_L1 hwari RV 11 11 1 378 788 95
Team_Ra S Aman
jarajeshw Rajarajes Vishwaka
ari_L1 hwari rma 5 5 5 336 77 86
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Bhavya 10 10 2 278 152 104
Team_Ra S
jarajeshw Rajarajes Daniel
ari_L1 hwari Joseph 10.5 12 0 371 1,324 92
Team_Ra S Deril
jarajeshw Rajarajes Fernande
ari_L1 hwari s 8 8 2 353 118 94
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Dinesh M 8 8 4 379 2,674 94
Team_Ra S
jarajeshw Rajarajes Jason
ari_L1 hwari Harry 10 10 1 396 219 96
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Jitan Joe 11 11 1 289 846 97
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Kirthiga T 10 10 2 395 195 98
Team_Ra S Md
jarajeshw Rajarajes Shoaib
ari_L1 hwari Faisal 4 9 3 279 157 67
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Nandini R 10 10 1 409 216 93
Team_Ra S Nausheen
jarajeshw Rajarajes Taj
ari_L1 hwari Razack 9 9 1 235 676 58
Team_Ra S
jarajeshw Rajarajes owais
ari_L1 hwari khan 7 7 5 378 174 89
Team_Ra S
jarajeshw Rajarajes Pavan
ari_L1 hwari Kumar A 9 9 2 324 148 80
Team_Ra S
jarajeshw Rajarajes Rayan
ari_L1 hwari Menezes 9.5 10 2 413 195 100
Team_Ra S
jarajeshw Rajarajes Sanaulla
ari_L1 hwari Khan 7.5 8 1 308 105 74
Team_Ra S
jarajeshw Rajarajes Sanketh
ari_L1 hwari PR 6.5 10 1 348 515 81
Team_Ra S
jarajeshw Rajarajes
ari_L1 hwari Savitha D 8 8 4 323 530 124
Team_Ra S
jarajeshw Rajarajes Seerath
ari_L1 hwari Jahan 0 0 3 0 0 0
Team_Ra S
jarajeshw Rajarajes Sharon
ari_L1 hwari Angela 8 8 2 355 1,309 91
Team_Ra S
jarajeshw Rajarajes Sherly
ari_L1 hwari Jensi 6.5 10 2 303 401 73
Team_Ra S
jarajeshw Rajarajes Shrisha
ari_L1 hwari Shetty 9 9 2 363 330 94
Team_Ra S
jarajeshw Rajarajes Tychicus
ari_L1 hwari Augustin 7.5 8 4 332 113 83
Team_Ra S
jarajeshw Rajarajes Vimala
ari_L1 hwari Venkat 11 11 1 388 427 94
Team_Sri Abdul
kanth_L1 Srikanth Rehaman 9 9 3 274 130 67
Abdul
Team_Sri Rehman
kanth_L1 Srikanth Baig 4.5 6 6 289 77 71
Team_Sri Adarsh
kanth_L1 Srikanth Shetty 10 10 2 383 208 95
Team_Sri Ashwini
kanth_L1 Srikanth Raj 0 0 6 0 0 0
Team_Sri
kanth_L1 Srikanth Babu HB 8 8 4 388 2,003 95
Team_Sri Basavaraj
kanth_L1 Srikanth CH 7.5 8 4 402 156 102
Team_Sri Deepak
kanth_L1 Srikanth Swamu 11 11 1 266 1,168 108
Team_Sri Deepanwi
kanth_L1 Srikanth ta Paul 9 10 1 306 301 71
Team_Sri Deepika
kanth_L1 Srikanth Jairaj 11 11 1 448 1,072 94
Team_Sri
kanth_L1 Srikanth Devina B 0 0 12 0 0 0
Team_Sri
kanth_L1 Srikanth Dibin Das 8 9 2 469 515 102
Harshita
Team_Sri Mokkaral
kanth_L1 Srikanth a 0 1 7 15 32 0
Team_Sri Jovita
kanth_L1 Srikanth John J 8 8 4 411 2,031 99
Team_Sri Junaid
kanth_L1 Srikanth Ahmed V 6 6 3 337 294 74
Team_Sri Maria
kanth_L1 Srikanth Nirosha 6 6 4 375 323 90
Team_Sri Maria
kanth_L1 Srikanth Suzan 9.5 10 2 255 155 95
Team_Sri Mary
kanth_L1 Srikanth Sheeba 7.5 8 4 414 24,810 98
Team_Sri Mathew
kanth_L1 Srikanth Samuel 9 9 1 383 255 85
Team_Sri Mishal
kanth_L1 Srikanth Nirja 7.5 9 2 334 5,153 81
Team_Sri
kanth_L1 Srikanth Priya M P 12 11 1 377 182 79
Ranjeeth
Team_Sri Kumar
kanth_L1 Srikanth Pandey 10 10 3 345 165 83
Team_Sri Sandhya
kanth_L1 Srikanth A 9 9 2 363 338 98
Team_Sri Shashi
kanth_L1 Srikanth Rekha 1 1 2 436 48 101
Team_Sri Shreyas
kanth_L1 Srikanth Ch 10 10 2 284 139 103
Team_Sri Syed
kanth_L1 Srikanth Sufiyan 8 8 4 347 744 87
Team_Sri Tabrez
kanth_L1 Srikanth Sharief 6.5 7 3 344 193 87
Team_Sri Veronica
kanth_L1 Srikanth Nixon 9 9 2 387 318 97
Team_Su Suhail Anusha
hail_L1 Khan BK 8 8 5 444 13,316 98
Team_Su Suhail
hail_L1 Khan Bibi Hajira 9 9 3 440 295 100
Team_Su Suhail Fahad
hail_L1 Khan Pasha 8 8 4 359 120 87
Team_Su Suhail Farhan
hail_L1 Khan Khan 9 9 3 383 301 99
Team_Su Suhail Faza
hail_L1 Khan Aslam 8.5 9 3 353 440 83
Team_Su Suhail Gagan
hail_L1 Khan Kariappa 10.5 11 1 392 180 89
Team_Su Suhail Hemalath
hail_L1 Khan a 8 9 3 378 2,957 86
Team_Su Suhail
hail_L1 Khan Jack Paul 8 8 5 382 4,366 104
Team_Su Suhail Kushala
hail_L1 Khan Gowda 7.5 8 2 360 748 84
Team_Su Suhail
hail_L1 Khan Lincy B 10 10 2 318 143 125
Mahesh
Team_Su Suhail Narayan
hail_L1 Khan Dash 11 11 1 366 381 131
Maria
Raffaella
Team_Su Suhail Veronica
hail_L1 Khan A 10 10 2 434 223 103
Maria
Team_Su Suhail Samantha
hail_L1 Khan S 7 7 4 402 175 97
Mohamm
Team_Su Suhail ed
hail_L1 Khan Haqeeb 10 10 2 372 201 81
Team_Su Suhail
hail_L1 Khan Poovanna 8.5 9 4 363 455 82
Team_Su Suhail Pramodh
hail_L1 Khan B Raj 11 11 1 444 910 94
Team_Su Suhail Reena
hail_L1 Khan Kumari 11 11 1 397 753 86
Team_Su Suhail
hail_L1 Khan Samuel K 11 11 2 399 931 87
Team_Su Suhail
hail_L1 Khan Sathish B 10 10 2 448 227 93
Team_Su Suhail Shaik
hail_L1 Khan Naseer 8 8 3 347 1,895 81
Team_Su Suhail Sheeba
hail_L1 Khan Kousar 7 8 4 313 120 70
Sonia
Team_Su Suhail Fernande
hail_L1 Khan z 9 9 2 448 380 101
Team_Su Suhail Tejashrid
hail_L1 Khan evi A 10 10 0 377 201 89
Team_Su Suhail Vishal
hail_L1 Khan Jadhav 9 9 2 388 335 78
Team_Su Suhail Wasim
hail_L1 Khan Pasha 9.5 10 2 291 203 116
Grand
Total 836 868 285 35,356 93,411 8,821
KPI
Unplanne Productiv
Dial Talk Time
d leaves e Hrs
SDC Connects P2P OCC P2p Kept Colln
9.3 99.5 17.2 3.2 3.8 50273 2 0 100 60
7.7 95.1 22.3 2.9 3.9 53455 3 0 100 100
7.1 82.4 19.8 3.7 2.9 35516 2 0 100 60
#DIV/0! 0.0 #DIV/0! #DIV/0! #DIV/0! #DIV/0! 12 0 0 0
7.3 97.0 18.4 2.8 3.4 52298 2 0 100 100
12.0 118.4 34.0 6.0 6.3 31964 9 0 0 100
5.2 95.7 8.6 1.4 1.6 47633 3 0 100 60
10.2 105.2 29.1 4.5 6.9 54027 2 0 30 100
8.6 95.6 28.3 4.0 5.4 51475 2 0 100 100
8.4 86.6 20.4 4.6 3.3 40040 2 0 100 80
5.9 90.5 27.8 2.4 5.0 47320 3 0 100 80
9.8 92.8 38.9 4.1 8.1 50635 2 0 100 100
7.3 93.3 18.3 3.3 3.4 47584 2 0 100 60

6.4 82.2 14.3 2.2 1.8 38425 2 0 100 80
8.9 91.6 19.3 4.3 3.7 60687 2 0 100 100
4.8 108.1 0.4 0.6 0.0 48348 2 0 100 0
6.7 86.1 6.1 2.2 1.5 44308 2 0 100 100
8.5 79.3 21.4 3.3 2.4 56052 0 0 80 80
15.1 122.2 24.0 7.4 6.9 77350 2 0 80 100
8.7 98.5 16.1 4.0 3.2 59043 2 0 100 100
9.3 94.6 12.6 5.1 2.9 63346 2 0 100 80
7.5 83.3 13.1 3.9 4.4 44321 2 0 100 100
6.6 82.9 31.4 2.1 2.7 36700 2 0 80 60
8.5 96.4 10.7 4.5 1.7 60231 4 0 100 100
7.2 86.3 14.0 2.2 2.3 26995 2 0 100 100
11.4 94.5 37.5 5.4 12.1 66069 1 0 100 100
8.4 85.7 25.6 3.0 5.2 52012 5 0 80 100
11.9 104.3 36.8 5.1 7.6 67353 2 0 60 100

9.5 91.5 16.7 3.3 3.8 57772 0 0 100 60
8.3 94.0 24.0 3.1 4.4 41893 2 0 100 30
9.8 93.9 25.9 3.3 4.5 67954 4 0 100 60
9.2 96.0 22.2 4.1 3.3 70098 1 0 100 80
11.7 97.2 27.7 5.1 7.5 59186 1 0 60 100
8.5 97.7 27.3 4.2 4.2 56403 2 0 100 100
7.7 66.8 19.7 3.7 3.3 43746 3 0 60 80
7.2 92.7 12.9 2.7 2.9 62257 1 0 100 60
8.0 57.8 24.0 4.7 5.0 32080 1 1 0 100
6.9 89.5 26.9 2.3 5.4 45811 5 0 100 60
8.3 80.4 22.6 3.9 2.8 39687 2 0 60 100
10.7 100.1 43.1 5.5 9.4 53451 2 0 100 100
8.1 74.1 26.8 3.6 5.0 40095 1 0 60 80
8.4 80.4 22.5 3.9 4.3 44559 1 0 80 100
11.5 123.6 32.6 4.8 7.0 75543 4 0 60 100
8.1 91.3 21.0 3.8 2.9 29039 2 0 100 80

7.6 73.2 20.5 2.8 3.5 59114 2 0 60 30
10.1 93.6 19.2 4.9 4.0 53991 2 0 100 100
7.1 83.1 24.5 3.3 3.9 40681 4 0 80 80
9.2 93.7 23.2 4.2 5.3 53471 1 0 100 80
5.7 66.5 25.0 2.4 4.8 32263 3 0 30 60
9.7 70.5 31.0 5.0 4.5 32409 6 0 60 100
9.5 95.2 19.1 4.2 5.5 40341 2 0 100 100
10.3 95.1 20.6 3.9 4.8 46925 4 0 100 100
9.5 101.7 10.3 4.0 2.1 44389 4 0 100 100
12.4 107.9 24.1 4.6 6.0 63773 1 0 30 100
7.0 70.7 26.3 3.0 4.6 37619 1 0 60 60
8.5 93.7 24.5 4.1 3.8 63458 1 0 100 80
9.8 101.7 27.1 3.8 4.6 60555 2 0 100 100
0.0 0.0 0.0 0.0 2.0 3648 7 0 0 0
9.3 98.9 18.9 3.6 5.0 44413 4 0 100 100
7.5 74.3 11.3 3.8 2.3 51188 3 0 80 100
7.3 89.9 35.7 3.0 5.5 39990 4 0 100 100
12.3 95.0 31.5 6.5 9.3 60172 2 0 30 100
9.5 98.1 28.8 4.3 5.6 63074 4 0 100 100
9.2 85.1 16.4 3.2 2.6 62889 1 0 100 80

8.0 81.0 17.0 4.1 4.3 42617 2 0 80 100
6.1 79.1 15.5 2.4 2.2 49296 1 0 100 60
7.7 82.9 18.3 3.8 4.8 35092 3 0 80 100
9.9 98.0 34.2 4.8 6.3 53101 2 0 100 100
6.0 101.0 20.0 1.0 5.0 94961 2 1 100 100
12.4 102.4 32.7 6.0 6.8 65305 2 0 60 100
10.5 86.8 19.4 6.1 4.6 39191 4 0 80 100
5.6 87.3 7.0 1.1 1.4 36166 3 0 80 30
12.7 97.4 32.6 7.8 8.3 55267 2 0 100 100
10.5 98.0 29.3 5.4 6.4 50408 5 0 100 100
9.6 100.3 24.7 4.8 2.3 61588 3 0 100 100
6.4 86.6 20.1 2.5 4.5 41310 4 0 100 60
11.2 99.3 32.3 4.7 7.9 50940 3 0 100 100
8.3 82.7 26.9 4.2 5.7 41727 3 0 100 100
9.1 88.9 22.4 4.7 4.9 64710 1 0 100 100
9.0 85.7 26.0 3.6 4.6 64821 3 0 100 80
8.5 103.8 25.8 4.4 4.1 30383 5 0 100 80
7.8 83.6 6.1 3.3 1.0 59595 2 0 100 30
14.9 125.1 40.8 7.4 10.9 78481 2 0 60 100
14.0 130.9 40.9 6.6 10.0 83900 1 0 100 100
9.4 102.5 26.6 4.9 6.8 61429 2 0 100 100
9.3 97.0 24.1 4.0 5.0 62247 4 0 100 100

7.3 81.2 11.9 3.8 1.6 41348 2 0 100 80
8.4 81.8 21.0 4.1 3.4 37219 4 0 100 80
5.5 94.1 10.5 1.2 1.5 62078 1 0 100 30
9.3 85.6 20.4 4.4 5.8 55359 1 0 100 100
6.4 87.4 8.4 1.5 2.3 37556 2 0 100 60
6.8 92.8 9.1 2.2 1.3 66430 2 0 100 60
6.8 80.8 17.0 3.3 4.0 40015 3 0 80 60
6.6 70.1 16.4 3.1 2.3 35515 4 0 60 80
4.3 101.3 7.6 1.8 1.0 50835 2 0 100 0
9.0 88.7 22.0 4.6 5.3 51493 0 0 100 100
8.7 78.3 25.1 4.1 5.3 56888 2 0 100 100
11.6 116.3 11.5 5.0 0.5 60018 2 0 60 100

KPI 8.870986 378.8634 94.71585 22.78863 3.97333
P2P Kept Quality Total

P2P OCC
% Score Score
SDC Dials Connects P2P OCC
30 0 30 1 1 1 0 0
80 0 0 0 1 1 0 0
60 0 30 0 0 0 0 0
0 0 0
30 0 0 0 1 1 0 0
100 0 60 1 0 1 1 1
0 0 0 0 1 1 0 0
100 0 30 1 0 1 1 1
100 0 30 0 1 1 1 1
60 0 30 0 0 0 0 1
100 0 0 0 1 0 1 0
100 0 30 1 1 0 1 1
60 0 30 0 1 0 0 0
0 0 0 0 1 0 0 0
60 0 30 1 1 0 0 1
0 0 0 0 1 1 0 0
0 0 0 0 1 0 0 0
0 0 0
60 0 30 0 0 0 0 0
60 0 80 1 0 1 1 1
30 0 30 0 1 1 0 1
0 0 60 1 1 0 0 1
0 0 30 0 1 0 0 0
100 0 0 0 0 0 1 0
0 0 30 0 1 1 0 1
0 0 0 0 0 0 0 0
0 0 0
100 0 60 1 0 0 1 1
100 0 30 0 0 0 1 0
100 0 60 1 0 1 1 1
30 0 30 1 0 0 0 0
80 0 30 0 0 0 1 0
100 0 30 1 1 0 1 0
80 0 30 1 1 1 0 1
100 0 60 1 0 1 1 1
100 0 30 0 1 1 1 1
60 0 30 0 0 0 0 0
0 0 0 0 1 0 0 0
60 0 30 0 0 0 1 1
100 0 0 0 0 0 1 0
80 0 30 0 0 0 0 0
100 0 60 1 1 1 1 1
100 0 30 0 0 0 1 0
80 0 30 0 0 0 0 0
100 0 30 1 0 1 1 1
0 0 0
60 0 30 0 0 0 0 0
60 0 0 0 0 0 0 0
60 0 30 1 0 0 0 1
80 0 30 0 0 0 1 0
80 0 30 1 1 0 1 1
80 0 0 0 0 0 1 0
100 0 60 1 0 0 1 1
60 0 30 1 1 1 0 1
0 0 0
60 0 30 1 1 1 0 0
0 0 30 1 1 1 0 1
80 0 30 1 0 1 1 1
100 0 30 0 0 0 1 0
80 0 30 0 1 0 1 1
0 0 0
100 0 30 1 1 1 1 0
0 0 0 0 0 0 0 0
60 0 30 1 1 1 0 0
0 0 30 0 0 0 0 0
100 0 30 0 0 0 1 0
100 0 60 1 0 1 1 1
100 0 30 1 1 1 1 1
30 0 30 1 1 0 0 0
30 0 30 0 0 0 0 1
30 0 0 0 0 0 0 0
60 0 30 0 0 0 0 0
100 0 30 1 0 1 1 1
60 0 0 0 1 1 0 0
100 0 60 1 0 1 1 1
60 0 60 1 0 0 0 1
0 0 0 0 0 0 0 0
100 0 80 1 1 1 1 1
100 0 60 1 1 1 1 1
80 0 30 1 1 1 1 1
60 0 0 0 0 0 0 0
100 0 30 1 1 1 1 1
100 0 30 0 0 0 1 1
80 0 30 1 1 0 0 1
100 0 30 1 0 0 1 0
80 0 30 0 1 1 1 1
0 0 30 0 0 0 0 0
100 0 80 1 0 1 1 1
100 0 60 1 0 1 1 1
100 0 30 1 1 1 1 1
80 0 30 1 1 1 1 1
0 0 30 0 0 0 0 0
60 0 30 0 0 0 0 1
0 0 0 0 1 0 0 0
60 0 30 1 1 0 0 1
0 0 0 0 1 0 0 0
0 0 0 0 1 0 0 0
30 0 30 0 0 0 0 0
30 0 30 0 0 0 0 0
0 0 0 0 1 1 0 0
60 0 30 1 0 0 0 1
80 0 30 0 1 0 1 1
0 0 60 1 0 1 0 1
Met 43 45 39 44 47
Not met 54 52 58 53 50
84.4 338 8.0 4.1 20.7 4.1 40557
30% 25% 10% 10% 15% 10%
5.697159 45033 8.870986 378.8634 94.71585 22.78863 3.97333 5.697159 45033
P2p Kept Colln SDC Dials Connects P2P OCC P2p Kept Colln Oveall
0 1 1.048361 1.090103 1.050423 0.754762 0.80537 0.666999 1.116361 95.5%
0 1 0.864241 1.124416 1.003878 0.980021 0.72707 0.682601 1.187009 93.2%
0 0 0.800362 0.926455 0.870497 0.868854 0.931209 0.509026 0.788659 80.7%
0.0%
0 1 0.822907 1.1033 1.024304 0.80742 0.704699 0.596789 1.161319 88.0%
1 0 1.352724 0.345771 1.249755 1.491972 1.510068 1.111665 0.709791 103.0%
0 1 0.588686 1.145532 1.009901 0.375431 0.363535 0.273041 1.057743 68.4%
1 1 1.149816 0.7021 1.111003 1.276952 1.132551 1.21113 1.199725 106.3%
0 1 0.969453 1.063708 1.008821 1.241847 1.006712 0.947841 1.143057 103.8%
0 0 0.950128 0.981884 0.913938 0.896437 1.150528 0.576729 0.889126 91.1%
0 1 0.663837 1.039953 0.955092 1.218931 0.615213 0.87763 1.050795 87.9%
1 1 1.104725 1.055789 0.97935 1.706991 1.03188 1.421761 1.124407 119.5%
0 1 0.826665 1.111218 0.985428 0.804495 0.838927 0.60459 1.056637 88.6%

0 0 0.726463 1.000361 0.867513 0.628969 0.559285 0.312046 0.853253 71.9%
0 1 1.003271 1.137613 0.967426 0.846913 1.082216 0.649447 1.347605 101.0%
0 1 0.535453 1.240553 1.140812 0.016456 0.157299 0 1.073615 59.6%
0 0 0.755271 1.016197 0.909293 0.267677 0.553692 0.263289 0.983898 70.1%
0.0%
0 1 0.95818 0.918537 0.837338 0.939796 0.817954 0.424188 1.24468 88.1%
1 1 1.703431 0.860468 1.290014 1.053157 1.873603 1.20918 1.717634 137.2%
0 1 0.980725 1.166647 1.040183 0.706493 1.006712 0.561684 1.31111 97.3%
0 1 1.048361 1.121776 0.999278 0.552907 1.283558 0.509026 1.40666 99.6%
0 0 0.845453 1.000361 0.879517 0.574848 0.981544 0.772315 0.984185 87.4%
0 0 0.743998 0.923816 0.875038 1.37788 0.528524 0.47392 0.814958 79.7%
0 1 0.95818 1.232634 1.018156 0.46807 1.132551 0.292543 1.337486 93.3%
0 0 0.811635 0.960768 0.911577 0.614341 0.553692 0.40371 0.599456 72.1%
0.0%
1 1 1.280989 0.997721 0.99812 1.647552 1.34991 2.12227 1.46712 139.9%
0 1 0.946907 0.886863 0.904955 1.123367 0.755034 0.912736 1.154966 94.6%
1 1 1.341452 0.733774 1.101248 1.61484 1.283558 1.333998 1.495637 122.5%

0 1 1.070907 0.979245 0.965927 0.731359 0.838927 0.658223 1.282878 95.0%
0 0 0.929998 0.931734 0.992856 1.053157 0.786494 0.767927 0.930268 90.4%
0 1 1.099089 1.000361 0.991557 1.135434 0.817954 0.789867 1.508974 104.5%
0 1 1.037089 1.045232 1.013875 0.97417 1.03188 0.579236 1.556596 101.6%
1 1 1.321981 0.762808 1.026739 1.216715 1.28127 1.308467 1.314277 116.5%
0 1 0.95818 1.042592 1.031332 1.197966 1.057048 0.73721 1.25249 100.9%
0 0 0.864241 0.736413 0.704895 0.863003 0.92282 0.585087 0.971423 80.7%
0 1 0.811635 1.079545 0.978931 0.566072 0.679531 0.509026 1.38248 85.3%
0 0 0.901816 0.620276 0.610352 1.053157 1.174498 0.87763 0.712374 85.1%
0 1 0.772985 0.997721 0.945041 1.178532 0.575264 0.952856 1.017279 90.1%
0 0 0.939392 0.855189 0.848348 0.989772 0.978748 0.487572 0.88128 85.4%
1 1 1.206179 1.090103 1.056963 1.891294 1.384229 1.649945 1.186923 132.8%
0 0 0.915907 0.812958 0.782716 1.173831 0.912333 0.87763 0.890355 90.7%
0 0 0.946907 0.918537 0.849095 0.987334 0.981544 0.754762 0.989463 92.3%
1 1 1.296361 0.85255 1.305425 1.431635 1.195471 1.228683 1.677495 121.7%
0.0%
0 0 0.915907 0.937013 0.964374 0.921512 0.943793 0.504638 0.644838 83.6%

0 1 0.856726 0.799761 0.772889 0.899571 0.704699 0.614341 1.312673 84.1%
0 1 1.139796 0.958129 0.988406 0.8435 1.230426 0.702104 1.198923 101.4%
0 0 0.80318 0.876305 0.877357 1.075097 0.817954 0.680164 0.903365 84.2%
0 1 1.035039 1.024116 0.989705 1.017254 1.052472 0.925501 1.187376 103.1%
0 0 0.638787 0.723216 0.702387 1.097038 0.615213 0.838625 0.71642 74.1%
0 0 1.089695 0.762808 0.744195 1.360327 1.25839 0.789867 0.719661 97.0%
0 0 1.070907 1.010918 1.005257 0.838137 1.057048 0.965394 0.895803 99.8%
0.0%
0 1 1.155452 1.024116 1.004453 0.905056 0.975252 0.833749 1.042005 102.0%
0 0 1.070907 1.061068 1.073377 0.449786 1.006712 0.372993 0.985688 88.7%
1 1 1.393716 0.7021 1.139368 1.057146 1.166871 1.053157 1.416133 111.6%
0 0 0.789089 0.807679 0.745972 1.154084 0.755034 0.80742 0.83537 83.4%
0 1 0.963304 1.182484 0.98903 1.073103 1.029592 0.670191 1.409154 103.6%
0.0%
0 1 1.10222 1.237913 1.073518 1.189677 0.950784 0.799619 1.34469 110.9%
0 0 0 0.039592 0 0 0 0.351052 0.081007 7.1%
0 0 1.042725 1.084824 1.044034 0.828264 0.912333 0.87763 0.986221 98.8%
0 1 0.845453 0.889503 0.784541 0.497324 0.964766 0.409561 1.13667 79.7%
0 0 0.826665 0.989803 0.949419 1.565108 0.755034 0.965394 0.888019 96.1%
1 1 1.386543 0.673066 1.002599 1.382268 1.635907 1.632393 1.336185 126.5%
0 1 1.070907 1.092742 1.035919 1.261594 1.069632 0.987334 1.400609 111.6%
0 1 1.039594 1.010918 0.898909 0.721607 0.810963 0.448567 1.396499 92.5%

0 0 0.901816 0.881584 0.855137 0.745986 1.034676 0.760613 0.946346 87.8%
0 1 0.68661 0.995082 0.83547 0.678169 0.594875 0.382966 1.094658 74.9%
0 0 0.867998 0.910618 0.875286 0.803032 0.956377 0.842525 0.779242 86.8%
1 1 1.114745 0.958129 1.035162 1.501723 1.202462 1.111665 1.179155 112.9%
0 1 0.676362 1.150811 1.066571 0.87763 0.251678 0.87763 2.108698 94.6%
1 1 1.397815 0.749611 1.080639 1.434926 1.510068 1.193577 1.450148 122.5%
0 0 1.183634 0.915897 0.916264 0.850205 1.541528 0.811808 0.870273 103.2%
0 0 0.628051 0.907979 0.92178 0.307171 0.287632 0.250752 0.803109 59.3%
1 1 1.427876 1.021476 1.028014 1.428587 1.957496 1.462717 1.227256 136.4%
1 1 1.183634 1.171926 1.035045 1.283535 1.35277 1.118979 1.119365 119.1%
0 1 1.077169 1.161368 1.059168 1.082411 1.202462 0.409561 1.367619 104.0%
0 0 0.718635 0.947571 0.914596 0.883116 0.629195 0.789867 0.917316 81.4%
1 1 1.265048 1.010918 1.04812 1.418836 1.174498 1.384706 1.131168 121.2%
0 0 0.939392 0.931734 0.872849 1.179925 1.062641 0.994648 0.926582 98.1%
0 1 1.024791 1.034674 0.938242 0.98135 1.189751 0.861674 1.436938 105.6%
0 1 1.014543 0.997721 0.905133 1.14092 0.894855 0.799619 1.439419 102.1%
0 0 0.95818 1.008279 1.095394 1.129949 1.101092 0.724045 0.674689 93.9%
0 1 0.873635 0.950211 0.882936 0.268774 0.817954 0.175526 1.323368 76.7%
1 1 1.679633 0.839353 1.32047 1.790366 1.862418 1.913234 1.742733 154.0%
1 1 1.578179 0.966047 1.382221 1.795153 1.670227 1.755261 1.863078 151.1%
1 1 1.059634 1.145532 1.08184 1.167249 1.233222 1.193577 1.364084 116.0%
0 1 1.046751 1.061068 1.024143 1.059425 1.006712 0.87763 1.38225 105.6%

0 0 0.822907 0.981884 0.856989 0.52219 0.956377 0.280842 0.91816 77.4%
0 0 0.951917 0.958129 0.863849 0.921512 1.034676 0.60459 0.826493 89.4%
0 1 0.625123 1.171926 0.993794 0.462751 0.297438 0.255311 1.378496 73.3%
1 1 1.045287 1.047871 0.903684 0.893587 1.098232 1.021243 1.229296 105.1%
0 0 0.717354 1.05315 0.922559 0.367009 0.388957 0.398923 0.83396 69.7%
0 1 0.766544 1.182484 0.980043 0.399322 0.553692 0.228184 1.475138 80.3%
0 0 0.760908 0.915897 0.852884 0.745986 0.817954 0.702104 0.888573 80.8%
0 0 0.746817 0.826155 0.740235 0.71856 0.786494 0.394934 0.788641 71.9%
0 1 0.488484 1.182484 1.069439 0.331549 0.447428 0.175526 1.128846 65.9%
0 1 1.014543 0.995082 0.936173 0.965394 1.157719 0.930288 1.14345 101.9%
0 1 0.976968 1.024116 0.826666 1.101914 1.034676 0.936139 1.263254 103.0%
0 1 1.307634 0.768087 1.227403 0.504638 1.25839 0.087763 1.332765 90.7%
20 61 0.975459 0.962129 0.960215 0.96063 0.963241 0.77755 1.134261

77 36
Bucket
BQ
NI
MQ
EE
OS
Overall
Avg Ach
20% 35% 35% 10%
338 8.0 4.1 40557
Bucket Dials SDC P2P kept Coll Sum
EE 0 0 1 0 1
EE 0 1 1 0 2
MQ 0 1 1 1 3
1 1
MQ 0 1 1 0 2
EE 1 0 0 1 2
BQ 0 1 1 0 2
EE 1 0 0 0 1
EE 0 0 0 0 0
EE 0 0 1 1 2
MQ 0 1 0 0 1
OS 0 0 0 0 0
MQ 0 1 1 0 2
NI 0 1 1 1 3
EE 0 0 1 0 1
BQ 0 1 1 0 2
NI 0 1 1 0 2
1 1
MQ 0 0 1 0 1
OS 1 0 0 0 1
EE 0 0 1 0 1
EE 0 0 1 0 1
MQ 0 1 0 0 1
NI 0 1 1 1 3
EE 0 0 1 0 1
NI 0 1 1 1 3
1 1
OS 0 0 0 0 0
EE 1 0 0 0 1
OS 1 0 0 0 1
EE 0 0 1 0 1
EE 0 0 0 0 0
EE 0 0 0 0 0
EE 0 0 1 0 1
OS 1 0 0 0 1
EE 0 0 0 0 0
MQ 1 1 1 0 3
MQ 0 1 1 0 2
MQ 1 1 0 1 3
EE 0 1 0 0 1
MQ 1 0 1 1 3
OS 0 0 0 0 0
EE 1 0 0 1 2
EE 0 0 0 0 0
OS 1 0 0 0 1
1 1
MQ 0 0 1 1 2
MQ 1 1 1 0 3
EE 0 0 1 0 1
MQ 1 1 1 0 3
EE 0 0 0 0 0
NI 1 1 0 1 3
EE 1 0 0 1 2
EE 0 0 0 1 1
1 1
EE 0 0 0 0 0
MQ 0 0 1 0 1
OS 1 0 0 0 1
MQ 1 1 0 1 3
EE 0 0 1 0 1
1 1
OS 0 0 0 0 0
BQ 1 1 1 1 4
EE 0 0 0 0 0
NI 1 1 1 0 3
EE 0 1 0 1 2
OS 1 0 0 0 1
OS 0 0 0 0 0
EE 0 0 1 0 1
MQ 1 1 0 0 2
NI 0 1 1 0 2
MQ 0 1 0 1 2
OS 0 0 0 0 0
EE 0 1 0 0 1
OS 1 0 0 0 1
EE 0 0 0 1 1
BQ 0 1 1 1 3
OS 0 0 0 0 0
OS 0 0 0 0 0
EE 0 0 1 0 1
MQ 0 1 0 0 1
OS 0 0 0 0 0
EE 0 0 0 0 0
EE 0 0 0 0 0
EE 0 0 0 0 0
EE 0 0 1 1 2
NI 0 1 1 0 2
OS 1 0 0 0 1
OS 0 0 0 0 0
OS 0 0 0 0 0
EE 0 0 0 0 0
NI 0 1 1 0 2
MQ 0 0 1 1 2
NI 0 1 1 0 2
EE 0 0 0 0 0
BQ 0 1 1 1 3
MQ 0 1 1 0 2
MQ 0 1 1 1 3
NI 1 1 1 1 4
BQ 0 1 1 0 2
EE 0 0 0 0 0
EE 0 0 0 0 0
EE 1 0 1 0 2
0 1 1 1 3
Count
6
11
21
40
19
97
95.60%
Dials P2P OCC
372 25 4.1
18% Payment From Non Connect - Dialed (Users)

82% Payment From Non Connect - Non Dialed(Users)
2774.388 Over All Collection
22% Payment From Non Connect - Dialed
62% Payment From Non Connect - Non Dialed
16% Connect VS Collected Amount
Attendence (As per Ops Team)
Connect %
Total User Connected
Total Dials
PTP%
Unique PTP to Payment Count %
2530.514 Connect VS Collected(Users)
2349.527 OCC
387.5151 6.530105 2349.527 Over All Collection(Users)
Logged in HC
Overall HC
Total Cost
Service Cost
Conn Colln vs dials
Colln P2P Kept Overall Colln HC
40191 16% 133970.98 245609004.1 97
1.90% 4656000
15 31
May Apr
7536 9.035971 12537 7 13%
34255 137570 83499 319430 87%
115944438 139022 242692488 135507 2527.099
25321577 30362 38615279 21561 16%
71499766 85731 170107438 94979 70%
19123095 22929 33969769 18967 14%
834 1791
25% 26%
78846 95 168344 94
316641 380 644027 360
24% 26%
20% 18%
7557 9.061151 14789 8 2296.962
4.15% 4.24% 2189.871
49348 110825 2189.871311 7.493745
75.81818182 85.285714
89.19786096 96.915584
2140748.663 4651948.1
1.85% 1.92%
0.023866145 0.0229633
HC Post Shrinkage
87.3
16%
84%
265074%
19%
66%
15.25%
25.52%
2414
4%
226970%
2.34%
Staffed HC 128.3 114.0 108.0
HC with Shrinkage 115.5 102.6 97.2
Logged in Count 101.6 90.3 85.6
Overall Collections amt 237290682 237290682 237290682
Performance (-10%) (-10%) (-5%)
Service Cost 2.30% 2.05% 1.94%
Overall Collections per agent 111218 125120 132071
Payment From Non Connect - Dialed (Users) 16% 6.6 7.5 7.9
Payment From Non Connect - Non Dialed(Users) 84% 36.1 40.6 42.9
Payment From Non Connect - Dialed 19% 20992.7 23616.8 24928.8
Payment From Non Connect - Non Dialed 66% 73269.7 82428.4 87007.7
Connect VS Collected 15% 16955.3 19074.8 20134.5
Over All Collection(Users) 2270 49.0 55.1 58.2
Connect VS Collected user 15% 7.5 8.4 8.9
Connect vs Dials 2.34% 319 359 379
Connects 25% 80 90 95
P2P taken 24% 19.2 21.6 22.8
OCC 4% 3.3 3.8 4.0
P2P Kept 25% 4.8 5.4 5.7
850000
Connects Dials
102.6 97.7 88.9 64 424
92.4 88.0 80.0
81.3 77.4 70.4
237290682 2.37E+08 2.37E+08
No change (+5%) (+10%)
1.84% 1.75% 1.59%
139022 145973 160571 65000
8.3 8.7 9.6 185714.3
45.2 47.4 52.2
26240.8 27552.9 30308.2 500
91587.1 96166.4 105783.1 1700
21194.2 22253.9 24479.3 850000 170000
61.3 64.3 70.7 93959.11 45063
9.3 9.8 10.8 11% 27%
399 419 461 139022.1
100 105 115
24.0 25.2 27.7
4.2 4.4 4.8
7.0 6.3 6.9 Salary 23000 27000
Support 10000 14000 2654.731
Utilities 10000 12000 384.2744 6.762162
Tools 5000 5000
48000 58000
P2P SDC Colln P2P Kept Overall Colln
14 2.2 40191 1 133971 2.46E+08
1.90%
15 31
May Apr
26% Payment From Non Connect - Dialed (Users) 1681 4.755304 2353 2.809552
74% Payment From Non Connect - Non Dialed(Users) 4715 28132 6234 37441
3115.449 Over All Collection 19926411 56369 25426460 30360
28% Payment From Non Connect - Dialed 5247861 14845 6323751 7551
57% Payment From Non Connect - Non Dialed 10872559 30757 15344560 18322
15% Connect VS Collected Amount Yesterday 2884364 8159 3758148 4487
Attendence (As per Ops Team) 353.5 837.5
Connect % 17% 17%
Total User Connected 78846 95 168344 94
Total Dials 128551 154 269969 151
PTP% 22% 21545.15 22%
Unique PTP to Payment Count % 12% 10%
2598.526 Connect VS Collected(Users) 1110 1.330935 1680 1
OCC 1.97% 1.66%
2654.731 Over All Collection(Users) 7506 10267 2476.523
Logged in HC 32.13636364 39.88095
Overall HC 41.58823529 51.61064
Total Cost 1206058.824 2477311
Service Cost 6.05% 9.74%
Conn Colln vs dials 0.86% 0.62%
HC HC Post Shrinkage
97 87.3 Staffed HC
4656000 HC with Shrinkage
Logged in Count
Overall Collections amt
Performance
Service Cost
27% 27% Overall Collections per agent
73% 73% Payment From Non Connect - Dialed (Users)
2961.041 43364.433 2961.041 3038.245 Payment From Non Connect - Non Dialed(Users)
25% 26% Payment From Non Connect - Dialed
60% 59% Payment From Non Connect - Non Dialed
15% 14.98% Connect VS Collected
Over All Collection(Users)
16.71% Connect VS Collected user
0.027336 0.0447944 Connect vs Dials
Connects
P2P taken
11% OCC
2236.993 2418 P2P Kept
2476.523 2%
6.11131 256563%
63657.5
0.74%
40.1 35.6 33.7 32.0 30.5 27.7
36.1 32.0 30.4 28.8 27.5 25.0
31.7 28.2 26.7 25.4 24.2 22.0
25426460 25426460 25426460 25426460 25426460 25426460
(-10%) (-10%) (-5%) No change (+5%) (+10%)
6.71% 5.96% 5.65% 5.37% 5.11% 4.65%
38161 42931 45316 47701 50086 55095
27% 2.3 2.6 4.1 2.9 3.0 3.3
73% 12.4 13.9 10.9 15.5 16.3 17.9
26% 7202.9 11265.9 11891.8 9003.7 9453.9 10399.3
59% 25140.1 25234.4 26636.3 31425.1 32996.4 36296.0
15% 5817.7 6430.5 6787.7 7272.1 7635.7 8399.3
2463 15.5 17.4 18.4 19.4 20.3 22.4
15% 2.3 2.6 2.8 2.9 3.0 3.4 SDC 2.2
0.73% 319 358 378 398 418 460 Dials/Agen 424 70.8292
17% 53 60 63 67 70 77 Connects/a 64 15.63909
22% 11.8 13.2 14.0 14.7 15.4 17.0 P2P taken/ 14 1.724991
2% 1.0 1.1 1.1 1.2 1.3 1.4
11% 1.3 1.5 1.5 1.6 1.7 1.9 P2P Kept 1
26460000
Data
Bucket Count Dials ConnecP2P Taken Kept OCC SDC Colln
BQ 11 371 50.76 8.4439394 0.69090909 0.6 1.47 11010.1
NI 5 364.8 50.83 9.6654545 0.81090909 0.86 2.28 13403.4
MQ 6 361.3333333 53.7 11.300529 1.17566138 1.05 2.23 15973.1
EE 6 343 52.71 11.727904 1.41119529 0.93 2.76 24548.9
OS 14 352.0714286 61.7 16.463853 2.4183725 1.58 4.65 34639.5
Total Result 42 358.5714286 55.11 12.139884 1.4531643 1.07 2.92 21814.6
Data
Bucket 2 Count Dials ConnecP2P Taken Kept OCC SDC Colln
Below MQ 16 369.0625 50.78 8.8256629 0.72840909 0.68 1.72 11758
MQ 6 361.3333333 53.7 11.300529 1.17566138 1.05 2.23 15973.1
Above MQ 20 349.35 59 15.043068 2.11621934 1.39 4.09 31612.3
Total Result 42 358.5714286 55.11 12.139884 1.4531643 1.07 2.92 21814.6
Data Conn %
B List Count Ach Dials Connects P2P Taken Kept OCC SDC Colln 18%
B1 5 190.2% 361.4 64.78342 20.0783333 3.64 1.85 5.39444 37201 18%
B2 5 138.4% 335.8 56.77976 13.3454545 1.96 1.5 4.56753 33772 17%
B3 4 118.5% 361 64.00875 15.84375 1.47 1.36 3.83125 32522 18%
B4 4 101.0% 357.5 54.468375 13.0577652 1.27 1.05 3.04766 27091 15%
B5 4 89.3% 338 52.4471 10.995202 1.47 0.94 2.27071 17362 16%
B6 4 81.3% 361 52.696325 10.4896825 1.14 0.98 2.16825 16330 15%
B7 4 74.3% 367 49.457675 10.2636364 0.92 0.74 2.10227 13541 13%
B8 4 67.7% 379 49.488375 7.24734848 0.79 0.82 1.825 12093 13%
B9 4 60.9% 334.5 46.02265 8.88888889 0.78 0.5 1.52778 11396 14%
B10 4 54.0% 395 58.1569 8.90277778 0.42 0.67 1.43056 10002 15%
Total Result 42 100.7% 359 55.114298 12.1398844 1.45 1.07 2.91961 21815
20% 35%
Bucket Dials Connects P2P Taken Kept OCC
100P OKR 378.3679 63.2 14.0 1.1 1.5
Good OJT/MQ 340.5 56.9 12.6 1.0 1.4
OutstandinOS 395.25 60.8 16.7 2.8 1.7
1.044618 2.439185
Conv %
34% Weightage 20% 35% 35% 10%
34% Owner/DP Performanc Target Dials SDC Kept Colln
26% 100P OKR 370 4.0 2.0 30000
27% Puja (DPD Good OJT/MQ 333 3.6 1.8 27000
26% 45) OutstandinTop 3/5 410 6.0 2.5 50000
23% OKR OKR 400 2.7 1.2 15000
22% Chandni Good OJT/MQ 360 2.4 1.1 13500
22% (DPD 60) OutstandinTop 3 430 4.1 1.5 25000
16% OKR OKR 410 2.0 1.0 12000
20% Thaseen Good OJT/MQ 369 1.8 0.9 10800
16% (DPD 75) OutstandinTop 2 450 3.0 1.3 20000
35% 10%
SDC Colln
2.8 18679.6
2.5 16811.6
5.0 35486.4
1.807079 1.899741
Attendance Allocation
Total Unique
Actual Total Count GMV
Team Agent Attendan Attendan Unpaid Pending_ GMV Assigned Assigned
Team Lead Name ce ce Leave Leads (LSQ) - users _Dialer
Team_Th John
aseen Thaseen Wesley 8 8 7 17,139 ### 14,339 ###
Team_Ch
andini Chandini Monisha 9 9 4 11,271 ### 7,857 ###
Team_Th Boni
aseen Thaseen suchitra 9 9 4 16,045 ### 13,238 ###
Team_Ch
andini Chandini Sarala 8 8 6 11,309 ### 7,933 ###
Team_Th
aseen Thaseen Shabraz 9 9 6 17,085 ### 14,447 ###
Team_Ch Shalom
andini Chandini Godwin 10 10 5 11,341 ### 8,011 ###
Team_Th Mohamm
aseen Thaseen ad Zuhaib 9 9 6 17,196 ### 14,354 ###
Team_Ch
andini Chandini Sanjay S 8 8 6 11,301 ### 7,919 ###
Sharathku
mar
Team_Th Budannav
aseen Thaseen ar R 11 11 4 16,982 ### 14,301 ###
Team_Ch Harshitha
andini Chandini B M 10 10 5 11,210 ### 7,815 ###
Team_Ch Ashwini B
andini Chandini K 10 10 5 11,149 ### 7,728 ###
Team_Th Archana
aseen Thaseen KM 11 11 4 17,199 ### 14,463 ###
Team_Puj Sajid
a Puja Raza 9 9 0 12,019 ### 9,797 ###
Team_Ch Vikas
andini Chandini Tiwari 9 9 5 11,418 ### 7,981 ###
Team_Ch Ryan
andini Chandini Phillips 9 9 5 11,261 ### 7,810 ###
Team_Ch
andini Chandini Karishma 9 9 5 11,191 ### 7,846 ###
Team_Ch
andini Chandini Preksha I 5 5 4 7,933 ### 6,653 ###
Team_Puj Mujahid
a Puja Akthar 10 10 4 11,896 ### 9,573 ###
Team_Th G
aseen Thaseen Rakshitha 5 5 7 16,039 ### 13,339 ###
Team_Th
aseen Thaseen Fouziya R 3 3 6 11,842 ### 9,487 ###
Team_Puj Carol
a Puja Margrate 1 1 5 5,894 ### 4,559 ###
Team_Puj
a Puja Nethra 11 11 2 11,598 ### 9,336 ###
Team_Puj
a Puja Sharath S 6 6 3 8,691 ### 7,030 ###
Team_Puj Awaiz
a Puja Fahd 9 9 6 11,896 ### 9,519 ###
Team_Puj Alwin
a Puja James 7 7 0 12,054 ### 9,846 ###
Nikhil
Johnson
Team_Puj Fernande
a Puja s 8 8 0 11,604 ### 9,301 ###
Team_Puj Kevin
a Puja Rodney 11 11 0 11,534 ### 9,195 ###
Team_Puj
a Puja Sindhu G 8 8 5 12,077 ### 9,802 ###
Team_Puj Himanshu
a Puja Rai 10 10 4 12,041 ### 9,748 ###
Team_Puj Manu
a Puja Infancia 8 8 5 11,942 ### 9,684 ###
Team_Puj Prathiba
a Puja S 10 10 3 11,711 ### 9,343 ###
Team_Puj Rhema
a Puja Koshy 8 8 4 11,957 ### 9,603 ###
Team_Puj Samarth
a Puja MS 11 11 4 11,745 ### 9,482 ###
Team_Puj Stephen
a Puja George 10 10 4 11,922 ### 9,735 ###
Team_Puj
a Puja Rahul R 11 11 3 12,016 ### 9,829 ###
Team_Puj Fathima
a Puja M 7 7 3 11,852 ### 9,453 ###
Team_Puj Mohamm
a Puja ed Yunus 11 11 3 11,931 ### 9,624 ###
Team_Puj Beenu
a Puja Magdilan 8 8 0 12,161 ### 9,809 ###
Team_Puj
a Puja Veena M 9 9 5 11,661 ### 9,320 ###
Team_Puj Jaspreet
a Puja Kaur 9 9 6 11,804 ### 9,479 ###
Team_Puj Sophie
a Puja Philips 8 8 5 11,597 ### 9,364 ###
Team_Puj Ashish
a Puja Ghosh 10 10 4 11,575 ### 9,226 ###
Grand
Total 362 362 172 514,089 ### 407,178 ###
Dial
Manual Whatsap
Total Progressi Offline Manual p Total Dial Unique Progressi
Dials ve Manual Calling SMS Sent Reachout % dials ve Manual
3,135 2,480 238 95 0 322 21.86% 3,129 2,480 236
3,302 3,016 36 0 0 250 42.03% 3,293 3,016 34
2,976 2,576 32 75 0 293 22.48% 2,974 2,576 30
3,232 2,805 102 76 0 249 40.74% 3,207 2,805 87
3,583 2,714 544 5 0 320 24.80% 3,524 2,714 487
4,095 3,637 134 11 0 313 51.12% 4,095 3,637 134
3,573 2,679 282 202 0 410 24.89% 3,552 2,679 266
3,190 2,899 42 1 0 248 40.28% 3,187 2,899 41
3,910 2,702 353 378 0 477 27.34% 3,889 2,702 338
3,692 3,200 177 44 0 271 47.24% 3,687 3,200 174
3,714 3,217 184 5 0 308 48.06% 3,694 3,217 165
4,401 3,294 277 267 0 563 30.43% 4,388 3,294 265
1,906 1,323 83 170 0 330 19.45% 1,899 1,323 81
3,354 3,019 0 108 0 227 42.02% 3,352 3,019 0
3,718 3,343 71 12 0 292 47.61% 3,714 3,343 71
3,724 3,255 197 0 0 272 47.46% 3,696 3,255 172
1,993 1,841 1 0 0 151 29.96% 1,992 1,841 1
3,291 1,081 0 1,310 0 900 34.38% 3,268 1,081 0
1,550 1,346 38 18 0 148 11.62% 1,545 1,346 35

1,060 722 182 39 0 117 11.17% 1,049 722 174
418 40 348 0 0 30 9.17% 399 40 329
4,379 3,810 16 221 0 332 46.90% 4,373 3,810 16
1,381 1,130 68 0 0 183 19.64% 1,375 1,130 62
2,781 2,562 12 12 0 195 29.22% 2,778 2,562 11
1,811 1,684 4 0 0 123 18.39% 1,811 1,684 4
2,984 2,721 12 6 0 245 32.08% 2,984 2,721 12
4,224 3,687 105 2 0 430 45.94% 4,222 3,687 103
2,909 2,658 9 0 0 242 29.68% 2,906 2,658 9
3,441 2,921 218 0 0 302 35.30% 3,432 2,921 210
2,841 2,511 0 0 0 330 29.34% 2,841 2,511 0
3,907 3,359 248 0 0 300 41.82% 3,904 3,359 245
2,825 2,518 0 98 0 209 29.42% 2,824 2,518 0
3,373 3,116 0 3 0 254 35.57% 3,366 3,116 0
3,873 3,484 102 0 0 287 39.78% 3,867 3,484 96
4,075 3,540 218 0 0 317 41.46% 4,069 3,540 215
2,194 2,011 31 13 0 139 23.21% 2,194 2,011 31
3,318 2,845 17 24 0 432 34.48% 3,307 2,845 15
3,164 2,854 57 0 0 253 32.26% 3,159 2,854 53
3,527 2,946 296 0 0 285 37.84% 3,505 2,946 275
2,446 2,298 3 0 0 145 25.80% 2,445 2,298 3
3,129 2,766 109 4 0 250 33.42% 3,127 2,766 108
3,561 3,148 108 10 0 295 38.60% 3,551 3,148 99
129,960 109,758 4,954 3,209 0 12,039 31.92% 129,573 109,758 4,687

Total
Manual Whatsap User <30 Sec Manual
Offline Manual p Unique Connecte Connecte Progressi Offline Manual
Calling SMS Sent Reachout Dial % d d ve Manual Calling SMS Sent
92 0 321 99.81% 367 209 314 44 3 0
0 0 243 99.73% 498 255 484 12 0 0
75 0 293 99.93% 444 198 402 7 27 0
71 0 244 99.23% 443 202 401 9 26 0
5 0 318 98.35% 466 197 336 101 1 0
11 0 313 100.00% 488 287 460 15 3 0
199 0 408 99.41% 366 190 332 10 16 0
1 0 246 99.91% 385 225 381 2 1 0
372 0 477 99.46% 620 176 355 59 55 0
44 0 269 99.86% 463 247 415 29 14 0
5 0 307 99.46% 539 235 462 39 4 0
266 0 563 99.70% 590 257 428 79 27 0
165 0 330 99.63% 380 99 258 28 66 0
107 0 226 99.94% 379 183 358 0 13 0
12 0 288 99.89% 494 296 475 17 2 0
0 0 269 99.25% 531 252 458 62 0 0
0 0 150 99.95% 309 167 308 1 0 0
1,290 0 897 99.30% 441 107 221 0 142 0
17 0 147 99.68% 262 117 235 10 7 0

39 0 114 98.96% 134 61 93 33 5 0
0 0 30 95.45% 76 45 20 55 0 0
216 0 331 99.86% 613 302 565 10 2 0
0 0 183 99.57% 256 126 233 16 0 0
11 0 194 99.89% 433 199 420 4 3 0
0 0 123 100.00% 363 154 357 2 0 0
6 0 245 100.00% 459 192 423 2 5 0
2 0 430 99.95% 544 218 464 25 2 0
0 0 239 99.90% 503 204 439 3 0 0
0 0 301 99.74% 614 261 524 54 0 0
0 0 330 100.00% 537 192 450 0 0 0
0 0 300 99.92% 689 303 553 83 0 0
98 0 208 99.96% 469 149 431 0 0 0
3 0 247 99.79% 583 218 531 0 0 0
0 0 287 99.85% 544 260 500 24 0 0
0 0 314 99.85% 634 290 567 44 0 0
13 0 139 100.00% 429 197 389 8 4 0
20 0 427 99.67% 634 189 487 6 14 0
0 0 252 99.84% 515 213 469 19 0 0
0 0 284 99.38% 724 293 527 120 0 0
0 0 144 99.96% 462 184 447 2 0 0
4 0 249 99.94% 541 195 459 25 1 0
10 0 294 99.72% 600 195 488 31 9 0
3,154 0 11,974 99.70% 19,821 8,539 16,919 1,090 452 0

Connect
Unique
Whatsap Progressi User Manual Whatsap
p Connect ve Manual Connecte Progressi Offline Manual p
Reachout % connect% connect% d ve Manual Calling SMS Sent Reachout
6 11.71% 10.02% 1.40% 367 314 44 3 0 0
2 15.08% 14.66% 0.36% 497 484 11 0 0 0
8 14.92% 13.51% 0.24% 444 402 7 27 0 0
7 13.71% 12.41% 0.28% 440 401 8 24 0 0
28 13.01% 9.38% 2.82% 465 336 100 1 0 0
10 11.92% 11.23% 0.37% 488 460 15 3 0 0
8 10.24% 9.29% 0.28% 366 332 10 16 0 0
1 12.07% 11.94% 0.06% 385 381 2 1 0 0
151 15.86% 9.08% 1.51% 618 355 58 54 0 0
5 12.54% 11.24% 0.79% 462 415 28 14 0 0
34 14.51% 12.44% 1.05% 536 462 36 4 0 0
56 13.41% 9.73% 1.80% 583 428 73 26 0 0
28 19.94% 13.54% 1.47% 375 258 27 62 0 0
8 11.30% 10.67% 0.00% 378 358 0 12 0 0
0 13.29% 12.78% 0.46% 494 475 17 2 0 0
11 14.26% 12.30% 1.66% 527 458 58 0 0 0
0 15.50% 15.45% 0.05% 309 308 1 0 0 0
78 13.40% 6.72% 0.00% 440 221 0 142 0 0
10 16.90% 15.16% 0.65% 260 235 8 7 0 0

3 12.64% 8.77% 3.11% 133 93 32 5 0 0
1 18.18% 4.78% 13.16% 76 20 55 0 0 0
36 14.00% 12.90% 0.23% 613 565 10 2 0 0
7 18.54% 16.87% 1.16% 256 233 16 0 0 0
6 15.57% 15.10% 0.14% 433 420 4 3 0 0
4 20.04% 19.71% 0.11% 363 357 2 0 0 0
29 15.38% 14.18% 0.07% 459 423 2 5 0 0
53 12.88% 10.98% 0.59% 544 464 25 2 0 0
61 17.29% 15.09% 0.10% 502 439 3 0 0 0
36 17.84% 15.23% 1.57% 610 524 50 0 0 0
87 18.90% 15.84% 0.00% 537 450 0 0 0 0
53 17.64% 14.15% 2.12% 686 553 80 0 0 0
38 16.60% 15.26% 0.00% 469 431 0 0 0 0
52 17.28% 15.74% 0.00% 583 531 0 0 0 0
20 14.05% 12.91% 0.62% 543 500 23 0 0 0
23 15.56% 13.91% 1.08% 633 567 43 0 0 0
28 19.55% 17.73% 0.36% 429 389 8 4 0 0
127 19.11% 14.68% 0.18% 630 487 6 12 0 0
27 16.28% 14.82% 0.60% 515 469 19 0 0 0
77 20.53% 14.94% 3.40% 718 527 114 0 0 0
13 18.89% 18.27% 0.08% 462 447 2 0 0 0
56 17.29% 14.67% 0.80% 541 459 25 1 0 0
72 16.85% 13.70% 0.87% 598 488 29 9 0 0
1,360 15.25% 13.02% 0.84% 19,767 16,919 1,051 441 0 0

P2P
Overall
PTP Unique Unique P2P Unique
Unique Count P2P P2P Unique PTP to Payment P2P
Connects Taken Taken progressi P2P Unique Payment Expected Expected
% PTP% Yesterday Yesterday ve Manual P2P % Count Yesterday Yesterday
100.00% 20.98% 77 77 53 14 100.00% 4 78 77
99.80% 18.27% 91 91 90 0 100.00% 5 103 103
100.00% 21.40% 95 92 61 6 96.84% 7 83 83
99.32% 16.03% 71 70 57 2 98.59% 5 76 76
99.79% 16.95% 79 79 49 17 100.00% 7 79 77
100.00% 13.93% 68 68 58 4 100.00% 6 74 74
100.00% 19.95% 73 70 40 2 95.89% 9 78 74
100.00% 17.14% 66 66 49 1 100.00% 7 69 69
99.68% 12.90% 80 80 34 8 100.00% 4 100 100
99.78% 20.52% 95 95 61 26 100.00% 12 105 105
99.44% 23.01% 124 124 79 26 100.00% 6 114 114
98.81% 21.36% 126 125 37 45 99.21% 12 123 122
98.68% 19.21% 73 73 57 4 100.00% 5 84 84
99.74% 22.16% 84 84 79 0 100.00% 12 98 98
100.00% 14.78% 73 73 65 2 100.00% 8 76 76
99.25% 19.40% 103 103 81 18 100.00% 8 105 102
100.00% 17.48% 54 54 50 1 100.00% 6 54 54
99.77% 17.46% 77 76 48 0 98.70% 8 80 80
99.24% 27.48% 72 69 34 23 95.83% 8 67 66

99.25% 14.93% 20 19 5 6 95.00% 4 33 31
100.00% 9.21% 7 7 2 4 100.00% 0 7 7
100.00% 13.70% 84 84 53 3 100.00% 17 85 85
100.00% 24.61% 63 59 40 12 93.65% 11 56 55
100.00% 25.64% 111 111 102 2 100.00% 10 118 118
100.00% 26.45% 96 96 91 1 100.00% 8 92 91
100.00% 22.22% 102 102 89 1 100.00% 9 103 103
100.00% 24.82% 135 135 94 7 100.00% 19 132 131
99.80% 23.66% 119 119 100 2 100.00% 9 121 120
99.35% 20.85% 128 127 71 36 99.22% 19 124 123
100.00% 23.65% 127 127 65 0 100.00% 11 117 117
99.56% 27.14% 187 184 109 53 98.40% 16 181 177
100.00% 27.29% 128 128 111 0 100.00% 8 128 128
100.00% 26.24% 153 153 109 0 100.00% 18 161 160
99.82% 23.90% 130 130 111 12 100.00% 19 124 123
99.84% 24.45% 155 152 107 20 98.06% 26 138 136
100.00% 14.69% 63 62 46 4 98.41% 12 69 68
99.37% 29.02% 184 181 69 3 98.37% 24 188 185
100.00% 26.80% 138 135 110 13 97.83% 21 143 140
99.17% 29.70% 215 193 105 55 89.77% 28 201 183
100.00% 32.68% 151 148 132 2 98.01% 45 139 137
100.00% 32.35% 175 173 138 25 98.86% 26 173 168
99.67% 34.33% 206 203 133 15 98.54% 42 188 178
99.73% 22.49% 4,458 4,397 3,074 475 98.63% 541 4,467 4,398
Payment
Payment From Non
Unique Connect From Non Connect -
PTP to Overall VS Connect - Non
Payment Collection Collected Dialed Dialed
Count % (Users) New Verified Prime (Users) OCC OCC% (Users) (Users)
5.19% 106 1 46 34 9 4 1.09% 20 77
4.85% 112 5 46 34 11 4 0.80% 39 62
8.43% 90 1 36 35 13 9 2.03% 14 63
6.58% 104 3 38 40 11 6 1.35% 19 74
9.09% 105 2 50 32 13 3 0.64% 18 74
8.11% 112 2 44 49 18 7 1.43% 45 49
12.16% 123 5 52 39 10 5 1.37% 22 91
10.14% 105 3 47 36 12 7 1.82% 23 70
4.00% 134 4 54 45 33 15 2.42% 24 77
11.43% 116 3 62 31 15 4 0.86% 36 65
5.26% 128 1 51 42 27 14 2.60% 37 64
9.84% 116 4 49 41 21 6 1.02% 25 70
5.95% 238 13 99 87 19 1 0.26% 34 185
12.24% 101 3 49 30 16 8 2.11% 35 50
10.53% 125 6 52 38 24 11 2.23% 31 70
7.84% 121 5 40 48 26 9 1.69% 34 61
11.11% 100 3 41 27 9 4 1.29% 23 68
10.00% 241 11 94 85 23 6 1.36% 43 175
12.12% 88 6 37 28 9 7 2.67% 13 66
12.90% 82 5 34 25 3 1 0.75% 6 73
0.00% 35 14 10 11 2 1 1.32% 1 32
20.00% 225 11 97 80 19 6 0.98% 71 135
20.00% 137 14 53 40 16 5 1.95% 11 110
8.47% 216 12 93 77 28 9 2.08% 47 141
8.79% 230 15 101 85 17 7 1.93% 24 189
8.74% 215 11 91 82 22 12 2.61% 54 139
14.50% 250 11 113 83 27 9 1.65% 74 149
7.50% 209 9 89 78 31 7 1.39% 35 143
15.45% 228 17 95 82 32 12 1.95% 46 150
9.40% 225 6 93 93 30 8 1.49% 54 141
9.04% 226 12 89 84 40 16 2.32% 55 131
6.25% 231 8 101 95 35 13 2.77% 52 144
11.25% 275 15 122 102 51 21 3.60% 76 148
15.45% 226 7 113 70 45 17 3.13% 61 120
19.12% 222 13 98 81 48 14 2.21% 72 102
17.65% 238 12 99 94 31 8 1.86% 53 154
12.97% 251 13 107 94 54 16 2.52% 55 142
15.00% 203 9 85 70 31 11 2.14% 61 111
15.30% 258 14 112 85 55 17 2.35% 60 143
32.85% 248 9 96 93 28 13 2.81% 55 165
15.48% 246 9 101 104 59 21 3.88% 52 135
23.60% 254 19 115 80 65 19 3.17% 57 132
12.30% 7,295 346 3,094 2,589 1,088 393 1.98% 1,667 4,540
Collections
Payment
Payment From Non
Same Day From Non Connect -
Overall Converssi Connect - Non Allocatio Dialed Connect
Collection New Verified Prime on Dialed Dialed n GMV GMV GMV
255,737 2,532 122,647 89,082 17,113 60,634 177,991 ### 9,353,805 991,074
271,395 13,301 108,581 108,215 32,987 103,328 135,079 ### 9,016,376 1,221,492
269,896 3,674 124,995 109,130 33,532 58,211 178,154 ### 8,875,028 1,113,763
254,614 11,822 90,452 111,998 25,239 49,538 179,838 ### 8,849,382 1,078,399
269,982 7,336 141,933 81,567 37,359 51,987 180,636 ### ### 1,182,817
301,225 6,089 148,317 122,656 44,434 144,761 112,030 ### ### 1,156,835
287,673 13,613 142,398 89,345 31,276 54,192 202,204 ### ### 851,671
243,615 8,845 121,305 90,069 25,403 58,840 159,372 ### 8,738,644 805,831
348,190 10,264 160,421 111,839 64,326 77,053 206,811 ### ### 1,398,471
320,136 7,352 206,023 70,453 28,066 98,857 193,213 ### 9,889,471 1,143,378
295,170 3,620 122,430 107,234 58,279 78,409 158,481 ### ### 1,259,183
273,597 12,577 138,483 89,323 45,567 62,969 165,060 ### ### 1,407,524
629,609 32,481 289,405 243,185 46,517 97,181 485,910 ### 5,840,877 1,012,250
280,889 9,513 147,987 86,131 41,564 107,084 132,241 ### 9,546,177 1,049,048
275,023 14,001 134,788 85,596 45,270 62,059 167,695 ### 9,750,320 1,168,886
306,727 17,587 123,868 115,554 70,498 86,724 149,504 ### 9,798,425 1,199,131
246,755 8,519 134,409 65,047 32,889 55,665 158,200 ### 5,526,401 820,176
622,133 30,455 299,962 217,727 65,093 114,271 442,769 ### 9,192,445 1,246,332
213,476 17,118 104,169 68,734 19,708 45,545 148,223 ### 4,597,346 641,903
207,278 15,933 98,193 66,091 2,773 15,430 189,075 ### 3,002,407 282,853
98,951 29,076 37,163 32,711 3,805 1,993 93,153 ### 840,525 128,197
623,053 31,732 312,881 220,398 39,054 280,988 303,011 ### ### 1,609,000
291,675 34,466 121,492 100,135 35,465 23,545 232,665 ### 3,485,843 520,150
582,755 30,258 282,604 216,440 80,015 155,793 346,948 ### 8,796,265 1,237,501
610,358 38,158 293,371 232,179 58,132 76,031 476,194 ### 5,534,154 935,618
560,380 27,638 279,848 209,748 40,830 170,774 348,776 ### 8,837,203 1,300,168
663,628 27,979 328,740 239,323 72,999 220,196 370,433 ### ### 1,576,418
557,911 21,343 278,530 209,947 106,691 125,774 325,445 ### 8,684,786 1,464,160
608,979 43,533 272,581 240,448 93,970 144,135 370,873 ### 9,839,133 1,455,986
617,204 13,645 293,802 252,823 87,564 196,758 332,883 ### 8,630,077 1,457,924
612,450 31,892 258,985 255,072 111,712 220,168 280,570 ### ### 1,642,693
676,621 23,216 305,772 302,639 117,637 182,769 376,215 ### 8,076,478 1,250,153
739,593 35,382 367,512 283,447 119,916 235,113 384,563 ### ### 1,614,844
607,543 18,928 310,267 222,318 100,480 211,396 295,667 ### ### 1,446,416
617,460 32,702 303,035 236,079 121,084 273,273 223,102 ### ### 1,749,709
643,087 32,321 293,317 264,710 86,760 159,877 396,450 ### 6,214,601 1,078,088
730,945 35,889 358,166 285,581 172,340 205,072 353,532 ### ### 1,644,015
557,584 25,177 259,420 208,918 93,331 190,120 274,133 ### 9,736,755 1,405,765
670,796 31,477 325,244 244,895 145,088 179,871 345,836 ### 9,406,572 1,787,490
704,231 24,137 295,184 303,411 92,118 188,448 423,665 ### 7,798,856 1,289,863
663,940 20,354 299,826 289,117 158,854 178,222 326,865 ### 8,612,202 1,322,418
697,587 46,730 347,729 251,401 222,524 189,075 285,987 ### ### 1,613,247
### 902,665 9,186,235 7,230,714 2,928,266 5,292,129 ### ### ### ###
Login Hrs Productive
Agent
Ring Time
Allocatio Dialed or Call
n GMV Vs GMV vs Connect Overall Merge
Dialed Connecte to Paid Collection (A1+A2+A Ready_H Customer Timetake
GMV d GMV GMV% % Login Hrs 3+A4+A5) ours (A1) Ring Time n Talktime
25.37% 10.60% 25.80% 0.00% 70:42:28 60:11:02 35:23:35 9:52:08 15:20:09 4:11:02
42.64% 13.55% 22.22% 0.00% 77:54:42 85:49:12 44:43:51 14:15:49 13:09:32 6:50:50
26.19% 12.55% 24.23% 0.00% 87:42:17 47:50:26 31:38:33 11:02:34 12:03:36 7:06:02
41.97% 12.19% 23.61% 0.00% 72:13:27 66:24:27 34:15:02 12:15:26 10:01:05 6:39:51
27.68% 11.30% 22.83% 0.00% 82:53:07 116:16:12 38:36:20 15:40:56 8:32:24 6:29:40
52.98% 10.20% 26.04% 0.00% 88:57:00 73:35:21 41:34:52 11:53:46 18:29:07 5:20:00
27.11% 8.45% 33.78% 0.00% 74:22:16 72:49:50 30:18:24 11:10:18 11:25:34 4:26:30
41.09% 9.22% 30.23% 0.00% 69:07:32 59:10:46 38:26:12 13:32:09 14:54:18 4:17:23
31.12% 12.24% 24.90% 0.00% 94:27:48 61:40:12 37:45:12 11:37:55 12:39:30 8:53:11
46.73% 11.56% 28.00% 0.00% 81:09:06 74:32:06 33:57:41 10:02:36 11:04:42 7:19:48
48.16% 12.20% 23.44% 0.00% 86:08:50 73:28:53 39:30:21 11:29:36 8:37:39 12:36:27
34.71% 10.61% 19.44% 0.00% 103:09:16 132:10:58 47:36:50 24:18:28 4:41:48 10:50:33
21.98% 17.33% 62.20% 0.00% 86:16:08 65:21:20 23:40:30 6:20:29 5:52:56 4:50:27
44.33% 10.99% 26.78% 0.00% 83:10:33 54:45:21 28:15:27 9:37:05 10:38:54 5:37:48
46.35% 11.99% 23.53% 0.00% 82:18:46 69:14:21 36:48:43 16:14:12 6:21:43 7:05:08
46.17% 12.24% 25.58% 0.00% 78:17:56 86:31:50 46:50:18 13:36:11 16:48:14 10:15:34
30.62% 14.84% 30.09% 0.00% 46:17:03 37:40:08 20:21:46 4:39:10 6:56:07 5:43:08
35.25% 13.56% 49.92% 0.00% 103:56:19 68:43:06 19:09:23 7:06:59 2:56:32 4:44:05
13.53% 13.96% 33.26% 0.00% 43:48:05 30:51:50 21:38:07 5:19:22 6:56:54 5:25:06
12.29% 9.42% 73.28% 0.00% 27:04:34 21:53:47 10:50:17 3:32:56 3:55:41 2:10:30
8.17% 15.25% 77.19% 0.00% 8:59:59 10:35:04 4:44:21 2:29:51 0:45:26 0:48:49
48.81% 12.96% 38.72% 0.00% 95:09:44 94:25:47 48:19:31 26:28:45 12:02:38 6:51:37
19.98% 14.92% 56.08% 0.00% 54:43:50 37:07:52 20:17:52 4:23:16 7:05:51 4:48:20
34.46% 14.07% 47.09% 0.00% 116:12:15 87:01:16 31:49:52 8:17:24 9:35:00 6:49:59
21.12% 16.91% 65.24% 0.00% 56:15:40 48:46:48 25:05:02 6:12:25 8:21:33 6:54:06
34.91% 14.71% 43.10% 0.00% 74:30:30 59:11:56 32:10:41 9:25:03 11:09:39 6:06:31
48.87% 12.78% 42.10% 0.00% 99:08:03 65:32:24 37:28:14 7:24:38 10:38:50 9:50:50
33.20% 16.86% 38.10% 0.00% 66:41:21 54:54:17 39:10:00 13:51:20 11:45:05 7:45:38
38.12% 14.80% 41.83% 0.00% 94:09:11 64:48:25 39:37:43 12:08:45 10:47:16 10:05:40
33.50% 16.89% 42.33% 0.00% 74:24:29 68:43:25 42:07:38 14:00:41 9:53:26 6:31:44
43.16% 15.44% 37.28% 0.00% 93:26:10 136:47:41 50:05:35 14:02:26 19:30:05 8:26:53
31.10% 15.48% 54.12% 0.00% 68:56:40 46:29:32 29:26:42 7:02:34 10:06:39 7:17:34
40.01% 15.90% 45.80% 0.00% 89:45:39 79:46:00 50:16:16 21:40:16 8:21:59 10:52:31
42.29% 12.89% 42.00% 0.00% 85:17:00 70:50:29 51:15:09 23:13:25 11:50:18 9:09:53
46.93% 14.06% 35.29% 0.00% 92:52:32 84:17:59 53:09:35 17:44:20 16:22:03 10:40:08
24.90% 17.35% 59.65% 0.00% 60:28:42 49:04:29 29:40:38 10:22:30 5:51:14 7:37:16
38.78% 16.41% 44.46% 0.00% 93:57:15 70:34:59 34:53:08 9:24:08 12:50:52 9:36:35
36.33% 14.44% 39.66% 0.00% 72:48:07 63:45:17 38:48:14 12:50:43 10:59:44 7:51:11
37.51% 19.00% 37.53% 0.00% 84:37:25 143:29:43 50:10:10 11:37:04 19:09:34 9:09:18
30.55% 16.54% 54.60% 0.00% 87:35:35 106:04:43 39:05:28 13:02:22 9:22:32 8:45:44
33.67% 15.36% 50.21% 0.00% 69:09:45 59:55:38 39:51:39 12:58:31 12:48:30 10:05:28
41.57% 15.42% 43.24% 0.00% 98:13:58 119:16:25 55:30:13 26:39:43 7:50:49 12:22:28
34.47% 13.55% 38.19% 1.78% 78:01:56 70:57:53 35:49:10 12:07:06 10:26:34 7:21:56
Productive_hours Non_Productive_hours
Non-
Operatio OneonOn Operatio
Wrapup_ nal Break Team_Me Audit_Fe e_Meetin IT related nal Break Lunch_Br Tea_Brea
Time (A2) eting Training edback g issues (A3) eak k
5:23:08 6:50:35 3:03:58 3:17:26 0:14:35 0:00:00 0:14:36 8:15:50 3:23:10 4:52:40
8:45:29 5:26:44 3:31:49 1:54:55 0:00:00 0:00:00 0:00:00 12:23:45 8:52:17 3:31:28
1:15:14 2:04:43 1:22:43 0:05:40 0:00:00 0:22:13 0:14:07 2:16:39 2:16:39 0:00:00
4:16:55 3:58:33 3:58:33 0:00:00 0:00:00 0:00:00 0:00:00 7:21:35 5:17:46 2:03:49
6:38:16 1:50:44 1:50:44 0:00:00 0:00:00 0:00:00 0:00:00 9:46:15 7:06:04 2:40:11
5:34:32 6:11:58 4:01:50 1:53:07 0:00:00 0:17:01 0:00:00 10:22:24 9:36:55 0:45:29
2:33:43 3:28:06 3:06:59 0:21:07 0:00:00 0:00:00 0:00:00 9:19:57 9:19:57 0:00:00
4:26:48 2:58:04 2:58:01 0:00:03 0:00:00 0:00:00 0:00:00 5:42:24 3:31:47 2:10:37
3:41:51 3:37:03 3:37:03 0:00:00 0:00:00 0:00:00 0:00:00 9:51:29 9:51:29 0:00:00
3:47:34 3:33:08 3:33:08 0:00:00 0:00:00 0:00:00 0:00:00 8:39:07 5:35:10 3:03:57
6:05:26 1:57:39 1:05:26 0:00:00 0:00:00 0:50:09 0:02:04 5:10:02 4:19:14 0:50:48
5:00:08 4:12:34 3:53:32 0:00:00 0:19:02 0:00:00 0:00:00 9:08:41 9:08:41 0:00:00
4:16:04 5:21:33 5:21:33 0:00:00 0:00:00 0:00:00 0:00:00 6:21:24 3:11:11 3:10:13
1:59:23 3:18:39 2:42:04 0:00:00 0:00:00 0:00:00 0:36:35 6:51:30 5:38:03 1:13:27
6:36:06 3:24:54 2:59:08 0:00:55 0:24:51 0:00:00 0:00:00 9:09:29 5:16:47 3:52:42
5:48:20 2:24:24 2:24:24 0:00:00 0:00:00 0:00:00 0:00:00 3:02:50 3:02:50 0:00:00
1:25:48 2:14:07 2:00:55 0:00:00 0:00:00 0:13:12 0:00:00 3:07:01 1:44:38 1:22:23
3:45:23 3:33:37 3:10:06 0:00:00 0:00:00 0:00:00 0:23:31 8:54:26 8:44:26 0:10:00
3:34:05 1:19:11 0:57:15 0:00:00 0:00:00 0:17:51 0:04:05 2:28:55 2:28:55 0:00:00
0:43:37 1:37:31 1:37:31 0:00:00 0:00:00 0:00:00 0:00:00 2:54:19 1:27:42 1:26:37
0:27:08 0:14:14 0:14:14 0:00:00 0:00:00 0:00:00 0:00:00 1:50:04 0:49:48 1:00:16
1:54:40 3:36:55 3:35:29 0:00:00 0:00:00 0:01:26 0:00:00 8:03:15 8:03:15 0:00:00
3:56:18 4:00:56 1:05:39 0:00:00 0:00:00 0:25:21 2:29:56 4:03:20 3:39:00 0:24:20
2:47:05 1:48:16 1:48:16 0:00:00 0:00:00 0:00:00 0:00:00 8:03:05 5:49:01 2:14:04
3:31:02 3:31:13 3:07:24 0:00:00 0:00:00 0:00:00 0:23:49 6:10:36 3:41:44 2:28:52
4:28:50 3:20:59 3:20:59 0:00:00 0:00:00 0:00:00 0:00:00 6:32:02 2:02:41 4:29:21
8:51:21 8:23:58 3:57:40 2:31:28 0:00:00 0:00:00 1:54:50 9:30:20 9:25:00 0:05:20
5:14:55 0:57:52 0:57:52 0:00:00 0:00:00 0:00:00 0:00:00 4:28:01 3:15:36 1:12:25
6:20:05 3:30:28 3:30:28 0:00:00 0:00:00 0:00:00 0:00:00 9:21:37 5:11:34 4:10:03
10:16:34 3:03:01 3:03:01 0:00:00 0:00:00 0:00:00 0:00:00 1:33:40 1:17:59 0:15:41
7:15:33 5:27:39 5:27:39 0:00:00 0:00:00 0:00:00 0:00:00 8:45:03 8:20:10 0:24:53
4:12:17 2:46:19 2:44:41 0:00:00 0:00:00 0:00:00 0:01:38 6:52:17 6:41:07 0:11:10
7:39:12 5:30:30 3:04:22 1:46:04 0:00:00 0:40:04 0:00:00 7:35:18 6:54:06 0:41:12
6:48:43 4:07:49 4:07:49 0:00:00 0:00:00 0:00:00 0:00:00 7:31:04 7:31:04 0:00:00
7:56:08 3:03:44 3:03:44 0:00:00 0:00:00 0:00:00 0:00:00 9:11:29 1:20:21 7:51:08
5:32:50 1:38:51 1:21:42 0:00:00 0:00:00 0:00:00 0:17:09 5:56:44 5:56:44 0:00:00
2:06:28 8:16:05 4:02:48 0:48:42 0:00:00 0:00:00 3:24:35 19:29:32 16:02:22 3:27:10
6:41:52 2:41:01 2:41:01 0:00:00 0:00:00 0:00:00 0:00:00 6:51:49 3:49:21 3:02:28
9:49:13 3:44:23 3:44:23 0:00:00 0:00:00 0:00:00 0:00:00 9:10:06 9:10:06 0:00:00
4:33:53 1:34:59 0:53:27 0:41:32 0:00:00 0:00:00 0:00:00 2:49:26 2:49:26 0:00:00
3:50:07 4:04:50 4:02:09 0:00:00 0:00:00 0:00:00 0:02:41 5:54:55 3:00:23 2:54:32
7:13:03 3:57:53 3:57:53 0:00:00 0:00:00 0:00:00 0:00:00 8:29:39 6:09:05 2:20:34
4:55:50 3:32:31 2:53:05 0:19:04 0:01:24 0:04:28 0:14:31 7:07:39 5:29:51 1:37:48
Non_Productive_hours
Unplanne Productiv
d leaves e Hrs
Actual
Actual Progressi Actual Logout_S Avg Avg
Idle_time ve_Idle_T Manual_I ession_Ti Avg Calls / Connect / Connects
(A4) ime dle_Time me (A5) Dials/Day Hour Day / Hr
8:06:58 4:05:41 4:01:17 1:34:04 392 138 46 7 0
13:03:19 5:10:56 7:52:23 10:11:33 367 560 55 4 0
9:28:37 4:17:28 5:11:09 2:21:54 331 190 49 4 0
12:57:44 5:06:19 7:51:25 7:51:33 404 14,917 55 6 0
29:11:12 4:54:13 24:16:59 36:51:41 398 329 52 6 0
12:20:10 5:56:10 6:24:00 3:05:57 410 242 49 5 0
14:47:01 4:26:59 10:20:02 14:56:22 397 1,510 41 6 0
11:11:18 4:53:10 6:18:08 0:52:48 399 151 48 6 0
10:14:38 4:33:17 5:41:21 0:11:50 355 174 56 4 0
18:45:59 5:28:13 13:17:46 9:36:11 369 403 46 5 0
18:59:18 5:47:46 13:11:32 7:51:33 371 263 54 5 0
18:37:31 5:57:56 12:39:35 52:35:22 400 616 54 4 0
29:57:15 2:16:41 27:40:34 0:00:38 212 134 42 0 0
10:55:14 4:58:41 5:56:33 5:24:31 373 300 42 5 0
11:28:42 5:39:18 5:49:24 8:22:33 413 361 55 5 0
8:01:43 5:19:19 2:42:24 26:12:35 414 593 59 5 0
11:43:28 3:10:01 8:33:27 0:13:46 399 89 62 4 0
37:04:57 1:52:01 35:12:56 0:00:43 329 415 44 4 0
4:53:16 2:23:48 2:29:28 0:32:21 310 78 52 7 0

4:51:59 1:12:02 3:39:57 1:39:41 353 346 45 6 0
1:28:48 0:06:53 1:21:55 2:17:37 418 47 76 5 0
27:06:19 6:40:28 20:25:51 7:19:47 398 189 56 2 0
8:45:31 1:55:38 6:49:53 0:00:13 230 206 43 3 0
45:13:17 19:07:45 26:05:32 0:06:46 309 138 48 6 0
13:59:27 2:50:30 11:08:57 0:00:30 259 220 52 0 0
17:08:07 4:24:24 12:43:43 0:00:07 373 1,194 57 0 0
9:46:33 6:15:56 3:30:37 0:23:19 384 1,348 49 0 0
7:51:03 4:56:08 2:54:55 2:27:21 364 156 63 5 0
12:17:21 4:59:18 7:18:03 0:01:16 344 155 61 4 0
19:42:18 5:30:48 14:11:30 2:16:48 355 1,184 67 5 0
11:20:57 5:46:40 5:34:17 61:08:27 391 182 69 3 0
7:23:33 4:13:16 3:10:17 0:00:41 353 135 59 4 0
7:26:55 5:49:46 1:37:09 8:57:01 307 190 53 4 0
7:56:06 6:06:41 1:49:25 0:00:21 387 292 54 4 0
10:00:05 6:09:49 3:50:16 8:53:06 370 195 58 3 0
11:46:32 3:13:36 8:32:56 0:01:44 313 176 61 3 0
7:55:32 4:25:01 3:30:31 0:00:42 302 151 58 3 0
13:50:06 4:49:10 9:00:56 1:34:07 396 3,955 64 0 0
17:15:59 4:56:31 12:19:28 63:09:05 392 280 80 5 0
33:21:26 5:10:25 28:11:01 29:13:24 272 157 51 6 0
9:52:50 4:44:20 5:08:30 0:11:24 391 148 68 5 0
21:41:13 5:33:58 16:07:15 29:37:27 356 1,606 60 4 0
14:45:29 4:53:16 9:52:13 9:43:04 15,059 34,110 2,315

KPI
Dial Talk Time P2P P2P Kept OCC Quality

% Score
PTP
Count
Taken Avg
Yesterday Dials/Day PTP% OCC
5 0 3 2 1 77 392 20.98% 4
5 0 4 1 1 91 367 18.27% 4
5 0 4 2 1 95 331 21.40% 9
5 0 3 2 1 71 404 16.03% 6
5 0 3 2 1 79 398 16.95% 3
5 0 2 2 1 68 410 13.93% 7
5 0 2 3 1 73 397 19.95% 5
5 0 3 3 1 66 399 17.14% 7
5 0 2 1 1 80 355 12.90% 15
5 0 3 3 1 95 369 20.52% 4
5 0 5 2 1 124 371 23.01% 14
5 0 4 2 1 126 400 21.36% 6
3 0 3 2 1 73 212 19.21% 1
5 0 3 3 1 84 373 22.16% 8
5 0 3 3 1 73 413 14.78% 11
5 0 4 2 1 103 414 19.40% 9
5 0 4 3 1 54 399 17.48% 4
5 0 2 3 1 77 329 17.46% 6
5 0 5 3 1 72 310 27.48% 7
5 0 2 3 1 20 353 14.93% 1
5 0 2 1 1 7 418 9.21% 1
5 0 2 5 1 84 398 13.70% 6
4 0 3 5 1 63 230 24.61% 5
5 0 5 2 1 111 309 25.64% 9
5 0 5 2 1 96 259 26.45% 7
5 0 5 2 1 102 373 22.22% 12
5 0 5 3 1 135 384 24.82% 9
5 0 5 2 1 119 364 23.66% 7
5 0 5 4 1 128 344 20.85% 12
5 0 5 2 1 127 355 23.65% 8
5 0 5 2 1 187 391 27.14% 16
5 0 5 2 1 128 353 27.29% 13
5 0 5 3 1 153 307 26.24% 21
5 0 5 4 1 130 387 23.90% 17
5 0 5 4 1 155 370 24.45% 14
5 0 3 4 1 63 313 14.69% 8
5 0 5 3 1 184 302 29.02% 16
5 0 5 4 1 138 396 26.80% 11
5 0 5 4 1 215 392 29.70% 17
5 0 5 5 1 151 272 32.68% 13
5 0 5 4 1 175 391 32.35% 21
5 0 5 5 1 206 356 34.33% 19
4,458 15,059 22.49% 393

Payment
Payment Payment From Non
Unique Connect Payment From Non From Non Connect -
PTP to PTP to VS Same Day From Non Connect - Connect - Non
Payment Payment Collected Converssi Connect - Non Dialed Dialed Overall
OCC% Count Count % (Users) on Dialed Dialed (Users) (Users) Collection
1.09% 4 5.19% 9 17,113 60,634 177,991 20 77 255,737
0.80% 5 4.85% 11 32,987 103,328 135,079 39 62 271,395
2.03% 7 8.43% 13 33,532 58,211 178,154 14 63 269,896
1.35% 5 6.58% 11 25,239 49,538 179,838 19 74 254,614
0.64% 7 9.09% 13 37,359 51,987 180,636 18 74 269,982
1.43% 6 8.11% 18 44,434 144,761 112,030 45 49 301,225
1.37% 9 12.16% 10 31,276 54,192 202,204 22 91 287,673
1.82% 7 10.14% 12 25,403 58,840 159,372 23 70 243,615
2.42% 4 4.00% 33 64,326 77,053 206,811 24 77 348,190
0.86% 12 11.43% 15 28,066 98,857 193,213 36 65 320,136
2.60% 6 5.26% 27 58,279 78,409 158,481 37 64 295,170
1.02% 12 9.84% 21 45,567 62,969 165,060 25 70 273,597
0.26% 5 5.95% 19 46,517 97,181 485,910 34 185 629,609
2.11% 12 12.24% 16 41,564 107,084 132,241 35 50 280,889
2.23% 8 10.53% 24 45,270 62,059 167,695 31 70 275,023
1.69% 8 7.84% 26 70,498 86,724 149,504 34 61 306,727
1.29% 6 11.11% 9 32,889 55,665 158,200 23 68 246,755
1.36% 8 10.00% 23 65,093 114,271 442,769 43 175 622,133
2.67% 8 12.12% 9 19,708 45,545 148,223 13 66 213,476

0.75% 4 12.90% 3 2,773 15,430 189,075 6 73 207,278
1.32% 0 0.00% 2 3,805 1,993 93,153 1 32 98,951
0.98% 17 20.00% 19 39,054 280,988 303,011 71 135 623,053
1.95% 11 20.00% 16 35,465 23,545 232,665 11 110 291,675
2.08% 10 8.47% 28 80,015 155,793 346,948 47 141 582,755
1.93% 8 8.79% 17 58,132 76,031 476,194 24 189 610,358
2.61% 9 8.74% 22 40,830 170,774 348,776 54 139 560,380
1.65% 19 14.50% 27 72,999 220,196 370,433 74 149 663,628
1.39% 9 7.50% 31 106,691 125,774 325,445 35 143 557,911
1.95% 19 15.45% 32 93,970 144,135 370,873 46 150 608,979
1.49% 11 9.40% 30 87,564 196,758 332,883 54 141 617,204
2.32% 16 9.04% 40 111,712 220,168 280,570 55 131 612,450
2.77% 8 6.25% 35 117,637 182,769 376,215 52 144 676,621
3.60% 18 11.25% 51 119,916 235,113 384,563 76 148 739,593
3.13% 19 15.45% 45 100,480 211,396 295,667 61 120 607,543
2.21% 26 19.12% 48 121,084 273,273 223,102 72 102 617,460
1.86% 12 17.65% 31 86,760 159,877 396,450 53 154 643,087
2.52% 24 12.97% 54 172,340 205,072 353,532 55 142 730,945
2.14% 21 15.00% 31 93,331 190,120 274,133 61 111 557,584
2.35% 28 15.30% 55 145,088 179,871 345,836 60 143 670,796
2.81% 45 32.85% 28 92,118 188,448 423,665 55 165 704,231
3.88% 26 15.48% 59 158,854 178,222 326,865 52 135 663,940
3.17% 42 23.60% 65 222,524 189,075 285,987 57 132 697,587
1.98% 541 12.30% 1,088 2,928,266 5,292,129 ### 1,667 4,540 ###
378 2.8 18680 63 14.0 1.1 1.5
20% 35% 10% 35%
Avg Connect Dials

Dials/Day SDC Colln % Connects P2P taken OCC P2P Kept Score SDC Score
392 1.125 9718.375 11.71% 45.9032 9.625 0.5 0.5 0.207206 0.142851
367 1.222222 15146.1111 15.08% 55.3436 10.11111 0.444444 0.555556 0.193991 0.155196
331 1.444444 10193.6667 14.92% 49.3852 10.55556 1 0.777778 0.174962 0.183413
404 1.375 9347.125 13.71% 55.3884 8.875 0.75 0.625 0.213549 0.174595
398 1.444444 9927.33333 13.01% 51.7798 8.777778 0.333333 0.777778 0.210377 0.183413
410 1.8 18919.5 11.92% 48.872 6.8 0.7 0.6 0.21672 0.228561
397 1.111111 9496.44444 10.24% 40.6528 8.111111 0.555556 1 0.209849 0.141087
399 1.5 10530.375 12.07% 48.1593 8.25 0.875 0.875 0.210906 0.190467
355 3 12852.6364 15.86% 56.303 7.272727 1.363636 0.363636 0.187648 0.380935
369 1.5 12692.3 12.54% 46.2726 9.5 0.4 1.2 0.195048 0.190467
371 2.7 13668.8 14.51% 53.8321 12.4 1.4 0.6 0.196105 0.342841
400 1.909091 9866.90909 13.41% 53.64 11.45455 0.545455 1.090909 0.211434 0.242413
212 2.111111 15966.4444 19.94% 42.2728 8.111111 0.111111 0.555556 0.11206 0.268065
373 1.777778 16516.4444 11.30% 42.149 9.333333 0.888889 1.333333 0.197163 0.225739
413 2.666667 11925.4444 13.29% 54.8877 8.111111 1.222222 0.888889 0.218306 0.338609
414 2.888889 17469.1111 14.26% 59.0364 11.44444 1 0.888889 0.218835 0.366826
399 1.8 17710.8 15.50% 61.845 10.8 0.8 1.2 0.210906 0.228561
329 2.3 17936.4 13.40% 44.086 7.7 0.6 0.8 0.173905 0.29205
310 1.8 13050.6 16.90% 52.39 14.4 1.4 1.6 0.163862 0.228561
353 1 6067.66667 12.64% 44.6192 6.666667 0.333333 1.333333 0.186591 0.126978
418 2 5798 18.18% 75.9924 7 1 0 0.220949 0.253957
398 1.727273 29094.7273 14.00% 55.72 7.636364 0.545455 1.545455 0.210377 0.219326
230 2.666667 9835 18.54% 42.642 10.5 0.833333 1.833333 0.121575 0.338609
309 3.111111 26200.8889 15.57% 48.1113 12.33333 1 1.111111 0.163333 0.395044
259 2.428571 19166.1429 20.04% 51.9036 13.71429 1 1.142857 0.136904 0.308376
373 2.75 26450.5 15.38% 57.3674 12.75 1.5 1.125 0.197163 0.34919
384 2.454545 26654.0909 12.88% 49.4592 12.27273 0.818182 1.727273 0.202977 0.311674
364 3.875 29058.125 17.29% 62.9356 14.875 0.875 1.125 0.192405 0.492041
344 3.2 23810.5 17.84% 61.3696 12.8 1.2 1.9 0.181834 0.406331
355 3.75 35540.25 18.90% 67.095 15.875 1 1.375 0.187648 0.476169
391 4 33188 17.64% 68.9724 18.7 1.6 1.6 0.206677 0.507913
353 4.375 37550.75 16.60% 58.598 16 1.625 1 0.186591 0.55553
307 4.636364 32275.3636 17.28% 53.0496 13.90909 1.909091 1.636364 0.162276 0.588718
387 4.5 31187.6 14.05% 54.3735 13 1.7 1.9 0.204563 0.571402
370 4.363636 35850.6364 15.56% 57.572 14.09091 1.272727 2.363636 0.195577 0.554087
313 4.428571 35233.8571 19.55% 61.1915 9 1.142857 1.714286 0.165447 0.562333
302 4.909091 34310.1818 19.11% 57.7122 16.72727 1.454545 2.181818 0.159633 0.623348
396 3.875 35431.375 16.28% 64.4688 17.25 1.375 2.625 0.20932 0.492041
392 6.111111 36106.5556 20.53% 80.4776 23.88889 1.888889 3.111111 0.207206 0.775979
272 3.111111 31174 18.89% 51.3808 16.77778 1.444444 5 0.143775 0.395044
391 7.375 42134.5 17.29% 67.6039 21.875 2.625 3.25 0.206677 0.936465
356 6.5 41159.9 16.85% 59.986 20.6 1.9 4.2 0.188177 0.825359
15,059 3.005525 22708.2735 15.25% 2296.498 12.31492 1.085635 1.494475

P2P Lept S Colln ScoreCumm Bucket Bucket 2 B List Rank
0.113685 0.052027 51.6% BQ Below MQ B10 41 Connect vs Dials
0.126317 0.081084 55.7% BQ Below MQ B10 40 Connects
0.176843 0.054571 59.0% BQ Below MQ B9 38 P2P taken
0.142106 0.050039 58.0% BQ Below MQ B10 39 OCC
0.176843 0.053145 62.4% BQ Below MQ B9 36 P2P Kept
0.136422 0.101284 68.3% BQ Below MQ B8 32 Connect VS Collected user
0.22737 0.050839 62.9% BQ Below MQ B9 35 Coll
0.198949 0.056374 65.7% BQ Below MQ B8 33
0.08268 0.068806 72.0% NI Below MQ B8 31
0.272844 0.067947 72.6% NI Below MQ B7 30
0.136422 0.073175 74.9% NI Below MQ B7 28
0.24804 0.052822 75.5% NI Below MQ B7 27
0.126317 0.085475 59.2% BQ Below MQ B9 37
0.30316 0.08842 81.4% MQ MQ B6 24
0.202106 0.063842 82.3% MQ MQ B6 23
0.202106 0.09352 88.1% MQ MQ B5 21
0.272844 0.094814 80.7% MQ MQ B6 26
0.181896 0.096021 74.4% NI Below MQ B7 29
0.363792 0.069866 82.6% MQ MQ B5 22

0.30316 0.032483 64.9% BQ Below MQ B8 34
0 0.031039 50.6% BQ Below MQ B10 42
0.35139 0.155757 93.7% EE Above MQB5 19
0.416845 0.052651 93.0% EE Above MQB5 20
0.252633 0.140265 95.1% EE Above MQB4 17
0.259851 0.102605 80.8% MQ MQ B6 25
0.255791 0.141601 94.4% EE Above MQB4 18
0.39273 0.142691 105.0% EE Above MQB4 16
0.255791 0.155561 109.6% EE Above MQB4 15
0.432003 0.127468 114.8% OS Above MQB3 14
0.312633 0.190262 116.7% OS Above MQB3 13
0.363792 0.17767 125.6% OS Above MQB3 11
0.22737 0.201025 117.1% OS Above MQB3 12
0.37206 0.172784 129.6% OS Above MQB2 10
0.432003 0.166961 137.5% OS Above MQB2 8
0.537419 0.191924 147.9% OS Above MQB2 6
0.389777 0.188622 130.6% OS Above MQB2 9
0.496079 0.183677 146.3% OS Above MQB2 7
0.596846 0.18968 148.8% OS Above MQB1 5
0.707373 0.193294 188.4% OS Above MQB1 3
1.136849 0.166888 184.3% OS Above MQB1 4
0.738952 0.225564 210.8% OS Above MQB1 2
0.954953 0.220347 218.9% OS Above MQB1 1

378
63
14.0
1.1
1.5
2.8
18680
Bucket AchievemeMultiplier Amt Total Amt
Below MQ <80.00% 0 0 0
80.00% 0.5 2000 800
81.00% 0.5 2000 810
82.00% 0.5 2000 820
83.00% 0.5 2000 830
84.00% 0.5 2000 840
85.00% 0.75 2000 1275
86.00% 0.75 2000 1290
87.00% 0.75 2000 1305
88.00% 0.75 2000 1320
89.00% 0.75 2000 1335
90.00% 0.75 2000 1350
91.00% 1 2500 2275
92.00% 1 2500 2300
Good Performance
93.00% 1 2500 2325

94.00% 1 2500 2350
95.00% 1 2500 2375
96.00% 1 2500 2400
97.00% 1 2500 2425
98.00% 1 2500 2450
99.00% 1 2500 2475
100.00% 1.25 3000 3750
101.00% 1.25 3000 3788
102.00% 1.25 3000 3825
103.00% 1.25 3000 3863
104.00% 1.25 3000 3900
105.00% 1.25 3000 3938
106.00% 1.25 3000 3975
107.00% 1.25 3000 4013
108.00% 1.25 3000 4050
109.00% 1.25 3000 4088
110.00% 1.25 3500 4813
111.00% 1.25 3500 4856
112.00% 1.25 3500 4900
113.00% 1.25 3500 4944
114.00% 1.25 3500 4988
115.00% 1.25 3500 5031
116.00% 1.25 3500 5075
117.00% 1.25 3500 5119
118.00% 1.25 3500 5163
119.00% 1.25 3500 5206
120.00% 1.5 4000 7200
ng Performance
121.00% 1.5 4000 7260

Outstanding Performance
122.00% 1.5 4000 7320
123.00% 1.5 4000 7380
124.00% 1.5 4000 7440
125.00% 1.5 4000 7500
126.00% 1.5 4000 7560
127.00% 1.5 4000 7620
128.00% 1.5 4000 7680
129.00% 1.5 4000 7740
130.00% 1.5 4000 7800
131.00% 1.5 4000 7860
132.00% 1.5 4000 7920
133.00% 1.5 4000 7980
134.00% 1.5 4000 8040
135.00% 1.5 4000 8100
136.00% 1.5 4000 8160
137.00% 1.5 4000 8220
138.00% 1.5 4000 8280
139.00% 1.5 4000 8340
Achievement Multiplier Incentive Amt Earning Count_L2 Count_L1 Max_L2 Max_L1
< 80 % 0 0 0 16 17 0 0
80% - 90% 0.5/0.75 2000 800-1350 8 22 10800 29700
90% - 100% 1 2500 2275 - 2475 19 0 47025
100% - 110% 1.25 3000 3750 - 4088 4 20 16352 81760
110% - 120% 1.50 3500 4813 - 5206 4 10 20824 52060
> 120% 1.50 4000 >7200 10 9 90000 90000
137976 300545
Overall 42 97
941513 2506319
Cost Increment 15% 12%
April Performance Incentive 144546.8
Cost Increment_April s 5.8%

Total Result 97 364.51546391753 90.9 8.7 21.9 3.8 4.4 51079.18

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Data Bucket

Bucket Count Dial ConnSDC P2P OCC P2p K Colln BQ

Data Conn % Conv

Dial SDC P2P OCC P2p Kept May

20% 35% 35% 10%

20% 35% 35% 10%

5 62246.86 1.046751 1.061068 1.024143 1.059425 1.006712 0.87763 1.38225 105.6%

4 53991.11 1.139796 0.958129 0.988406 0.8435 1.230426 0.702104 1.198923 101.4%

5 44412.5 1.042725 1.084824 1.044034 0.828264 0.912333 0.87763 0.986221 98.8%

5 94961 0.676362 1.150811 1.066571 0.87763 0.251678 0.87763 2.108698 94.6%

5 40095.38 0.915907 0.812958 0.782716 1.173831 0.912333 0.87763 0.890355 90.7%

5 47320.44 0.663837 1.039953 0.955092 1.218931 0.615213 0.87763 1.050795 87.9%

5 32080.33 0.901816 0.620276 0.610352 1.053157 1.174498 0.87763 0.712374 85.1%

4 40015.13 0.760908 0.915897 0.852884 0.745986 0.817954 0.702104 0.888573 80.8%

1 59595.25 0.873635 0.950211 0.882936 0.268774 0.817954 0.175526 1.323368 76.7%

1 50835.33 0.488484 1.182484 1.069439 0.331549 0.447428 0.175526 1.128846 65.9%

0 48348.13 0.535453 1.240553 1.140812 0.016456 0.157299 0 1.073615 59.6%

2 3648 0 0.039592 0 0 0 0.351052 0.081007 7.1%

Actual Avg Avg

SDC Connects P2P OCC P2p Kept Colln

9.3 99.5 17.2 3.2 3.8 50273 2 0 100 60

7.7 95.1 22.3 2.9 3.9 53455 3 0 100 100

7.1 82.4 19.8 3.7 2.9 35516 2 0 100 60

#DIV/0! 0.0 #DIV/0! #DIV/0! #DIV/0! #DIV/0! 12 0 0 0

7.3 97.0 18.4 2.8 3.4 52298 2 0 100 100

12.0 118.4 34.0 6.0 6.3 31964 9 0 0 100

5.2 95.7 8.6 1.4 1.6 47633 3 0 100 60

10.2 105.2 29.1 4.5 6.9 54027 2 0 30 100

8.6 95.6 28.3 4.0 5.4 51475 2 0 100 100

8.4 86.6 20.4 4.6 3.3 40040 2 0 100 80

5.9 90.5 27.8 2.4 5.0 47320 3 0 100 80

9.8 92.8 38.9 4.1 8.1 50635 2 0 100 100

7.3 93.3 18.3 3.3 3.4 47584 2 0 100 60

8.9 91.6 19.3 4.3 3.7 60687 2 0 100 100

4.8 108.1 0.4 0.6 0.0 48348 2 0 100 0

6.7 86.1 6.1 2.2 1.5 44308 2 0 100 100

#DIV/0! 0.0 #DIV/0! #DIV/0! #DIV/0! #DIV/0! 12 0 0 0

8.5 79.3 21.4 3.3 2.4 56052 0 0 80 80

15.1 122.2 24.0 7.4 6.9 77350 2 0 80 100

8.7 98.5 16.1 4.0 3.2 59043 2 0 100 100

9.3 94.6 12.6 5.1 2.9 63346 2 0 100 80

7.5 83.3 13.1 3.9 4.4 44321 2 0 100 100

6.6 82.9 31.4 2.1 2.7 36700 2 0 80 60

8.5 96.4 10.7 4.5 1.7 60231 4 0 100 100

7.2 86.3 14.0 2.2 2.3 26995 2 0 100 100

#DIV/0! 0.0 #DIV/0! #DIV/0! #DIV/0! #DIV/0! 0 0 0 0

11.4 94.5 37.5 5.4 12.1 66069 1 0 100 100

8.4 85.7 25.6 3.0 5.2 52012 5 0 80 100

11.9 104.3 36.8 5.1 7.6 67353 2 0 60 100

8.3 94.0 24.0 3.1 4.4 41893 2 0 100 30

9.8 93.9 25.9 3.3 4.5 67954 4 0 100 60

9.2 96.0 22.2 4.1 3.3 70098 1 0 100 80

11.7 97.2 27.7 5.1 7.5 59186 1 0 60 100

8.5 97.7 27.3 4.2 4.2 56403 2 0 100 100

7.7 66.8 19.7 3.7 3.3 43746 3 0 60 80

7.2 92.7 12.9 2.7 2.9 62257 1 0 100 60

8.0 57.8 24.0 4.7 5.0 32080 1 1 0 100