JABATAN PEMBANGUNAN KEMAHIRAN (JPK)

KEMENTERIAN SUMBER MANUSIA

BORANG MATRIKS PEMETAAN KURIKULUM PROGRAM AGENSI BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)

NAMA AGENSI : INSTITUT KEMAHIRAN TINGGI PERDA (PERDA-TECH)

NAMA PROGRAM : AFTER SALES - SERVICE OPERATION
KOD PROGRAM : G452-002-4:2017

DEVELOP MARKETING PLAN.

REGULATIONS CORRECTIVE

ORGANIZE HOUSE-KEEPING
REGULATIONS PREVENTIVE

PREPARE USAGE ASSETS &

PERFORM STAFF TRAINING

PREPARE HUMAN CAPITAL

EVALUATE POST-TRAINING

COORDINATION SUMMARY

INVENTORY UTILISATIONS
COORDINATE MANPOWER

INVENTORY CORRECTIVE

INVENTORY PREVENTIVE
INVENTORY USAGE WITH
INVENTORY UTILISATION

ADMINISTER CUSTOMER
MONITORING BUSINESS

COORDINATE ASSETS &

STRATEGY EXECUTION

RESOLVE CUSTOMERS

OUTREACH PROGRAM
REGULATIONS AUDIT.

ORGANIZE ASSETS &

ORGANIZE ASSETS &

CUSTOMER SERVICE

MANAGE CUSTOMER
INVENTORY SYSTEM
EXECUTE BUSINESS
ANALYSE BUSINESS

ANALYSE ASSETS &

CU

CONDUCT RULES &

IDENTIFY RULES &

MONITOR RULES &

REVIEW COMPANY
MONITOR PARTS
WA/TASK

EFFECTIVENESS
REQUIREMENTS

REQUIREMENTS
REGULATIONS.

MAINTENANCE

MAINTENANCE
PLAN RULES &

PLAN RULES &

REGULATIONS
OUTLINE

PROCEDURES
COMPLIANCE.

COMPLAINTS
MANPOWER
STRATEGY.

STRATEGY.

FEEDBACK
CHARTER
REPORT.

REPORT
ACTION.

ACTION
NO. WA/TASK 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 5 6 7 1 2 3 4

CA C01 - RULES & REGULATIONS COMPLIANCE C02 - HUMAN CAPITAL

MONITORING REQUIREMENTS COORDINATION C03 - BUSINESS STRATEGY C05- QUALITY CUSTOMER
CU/DUTY C04 - FACILITIES & INVENTORY UTILISATION COORDINATION
SETUP FUNCTIONS IMPLEMENTATION SERVICE IMPLEMENTATION

TAHAP
TAHAP 4
KURSUS KOD KOD CA CORE ABILITIES ABILITY

1. Adhere to conceptual framework of the

organization

2. Enhance successful teamwork

3. Demonstrate work delegation capability

ORGANISATIONAL
CA01 BEHAVIOUR AWARENESS 4. Ensure systematic documentation

5. Encourage organization event coordination

6. Comply with training requirement procedures

7. Recognize staff potential vertical mobility

1. Ensure health awareness program

HEALTH, SAFETY AND

CA02 ENVIRONMENT 2. Ensure safety awareness program
MONITORING

3. Ensure environmental awareness program

1. Promote good networking

2. Enhance interpersonal conflict resolution

3. Promote empathy
RELATIONSHIP
CA03 MANAGEMENT CAPABILITY
4. Provide motivation

5. Demonstrate initiative behaviour

6. Adhere to continnuous effective learning

1. Adhere to codes of ethical discipline

2 Comply with cultural awareness

NCS Core Abilities Level 4

Z-009-4:2015

CA04 ETIQUETTE PRACTICES 3. Adhere to meticulous performance

4. Adhere to result oriented practices

5. Adhere to protocol requirement

1. Advocate effective thinking

2. Comply with effective analysis

CA05 STRATEGIC THINKING SKILL 3. Apply stress management techniques

4. Apply budgetary control procedures

5. Apply problem solving techniques

1. Apply effective communication

EFFECTIVE
CA06 COMMUNICATION 2. Formulate constructive presentation speech
COLLABORATION

3. Adhere to effective presentation methodology

1. Adhere to change management objective

2. Obseerve change management methodology

CHANGE MANAGEMENT
CA07 AWARENESS 3. Adhere to change management initiative

4. Adhere to coaching & mentoring

implementation

5. Enhance organisation branding

1. Adopt appropriate software application

2 Comply to system analysis application

INFORMATION TECHNOLOGY
CA08 APPLICATION
3. Update IT application

4. Adhere to IT rules & regulations

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