THE LIFE EXPERIENCES OF POLICE FRONTLINERS ON MANAGING

THE BORDER DURING COVID 19 PANDEMIC

A Thesis
Presented to the Faculty
of the Graduate School of
University of Cebu
Cebu City

In a Partial Fulfilment
Of the Requirements for the Degree
Master of Science in Criminal Justice

by

MARY CRIS C. BRIONES

June 2022
 APPROVAL SHEET

This thesis entitled THE LIFE EXPERIENCES OF POLICE FRONTLINERS ON

MANAGING THE BORDER DURING COVID 19 PANDEMIC prepared and submitted by
Mary Cris C. Briones in partial fulfilment of the requirements for the degree of Masters in
Criminal Justice has been examined and recommend for acceptance and approval for Oral
Examination.

THESIS COMMITTEE

ATTY DODELON S. SABEJON, Ph.D.

Adviser
PAULINO PIOQUINTO,PhD ESMERALDO DAMUAG, PhD
Member Member

YOLANDA C. SAYSON, EdD

Chairman

PANEL OF EXAMINERS

Approved by the Committee on Oral Examination with a grade of PASSED.

ATTY. DODELON F. SABIJON, PhD

Adviser

PAULINO V. PIOQUINTO, PhD ESMERALDO DAMUAG, PhD

Member Member

YOLANDA C. SAYSON, EdD

Chairman

Accepted and approved in partial fulfillment of the requirements for the degree Master of
Science in Criminal Justice with specialization in Criminology.

Comprehensive Exam : PASSED

Date of Oral Examination : March 2021
 ABSTRACT

Title : THE LIFE EXPERIENCES OF POLICE FRONTLINERS

ON MANAGING THE BORDER DURING THE COVID 19
PANDEMIC

Researcher : Mary Cris C. Briones

Degree : Masters in Criminal Justice with specialization in Criminology

School : University of Cebu-Main Campus

Adviser : ATTY. Dodelon Sabejon Ph.D

Date Completed : June 2022

This study aimed to explore the life experiences of police front liners in
managing the border in Biliran Province during COVID 19 Pandemic, basis for a
proposed enhancement program. Specifically, this study seeks answers the
following: (1) What are the experiences of the informants in managing the Border
during COVID 19 pandemic? (2) How do informants address the problems
encountered in managing? The border during COVID 19 pandemic? (3) What are
the aspirations of the informants to improve their quality? of service in managing
the border during COVID 19 pandemic?

Qualitative research design was used in this study. There are ten informants
identified to participate in the conduct of the interview. The study was conducted
in the province of Biliran, Municipality of Biliran, Barangay San Roque, Sitio
Puro. The study used an interview guide to gather the needed information through
personal interview and focused group discussion with the informants. The study
utilized Colaizzi’s approach in analyzing the data.

The findings revealed that emergent themes were identified. themes

described the positive and negative experiences and themes for the impact of the
community-based rehabilitation program to the informants. For positive
experiences of the informants, the following themes are formulated namely:
Happiness and Satisfaction and Community voluntarism and Support. In spite of
the positive experiences of the informants, negative experiences were also
determined of the police front-liners in managing the border during COVID 19
pandemic such as: Frustrations and Conceding different problems. Aspirations of
the informants to improve their quality of service in managing the border during
COVID 19 pandemic, includes: Aspiring positive outlook and Resilient and
consistent on achieving goals.

Keywords:

criminal justice, police, phenomenological, Biliran Province

 ACKNOWLEDGEMENT

It is my great pleasure to convey my heartfelt gratitude to everyone who

assisted me in this endeavor:
Dr. Yolanda C. Sayson, Dean of the Graduate School and chairman of the
panel members, who took the time to read and comment on this research paper;
Atty,Dodelon Sabejon, my research adviser, for his untiring and constant
inputs and suggestions from the conceptualization of this research up to the final
drafting of the manuscript;
Dr.Paul Pioquinto and Dr. Esmeraldo Damuag, the panel evaluators of this
study, for their recommendations and suggestions which contributed much in
finalizing my research manuscript;
To the university President of BiPSU, Dr, Victor C. Canezo Jr., for the
utmost support given to me through promoted me into Contract of Service faculty
so that I can support my Masteral.
To the dean of SCJE, Dr. Archie T. Ramirez, for the continued monitoring
and encouragement to pursue advance education;
To the Biliran Provincial Director PCOL Joel P Serrano and the rest of the
informants, for the trust and time you have shared in the data gathering;
My ever-supportive husband Jeffrey Briones and to Daughter’s Kristyl Kate
Briones and Faith Nicole Briones, to my only son Nigel Zane Briones , you have
been the source of my strength and determination to pursue educational
advancement and to continuously improve myself for the better; and lastly
To the Lord God Almighty, who made all these things possible and for
showering upon me blessings and a meaningful life.

- Mary Cris C. Briones

TABLE OF CONTENTS

Page
Title page i
Approval Sheet ii
Acknowledgement iii
Abstract iv
Table of Contents v
Chapter
1 THE PROBLEM AND ITS SCOPE 1
INTRODUCTION 1
Rationale 1
Theoretical Background 3
THE PROBLEM 19
Statement of the Problem 19
Significance of the Study 21
RESEARCH METHODOLOGY 23
Research Design 23
Research Environment 24
Research Informants 27
Research Instrument 28
Research Procedures 29
Data Collection 29
Data Analysis 31
Ethical Considerations 31
Trustworthiness 32
Credibility 32
 Dependability 33
Transferability 34
Conformability 34
DEFINITION OF TERMS 35
2 PRESENTATION AND ANALYSIS OF DATA 36
Presentation of Data 36
Analysis of Data 62
3 SUMMARY, FINDINGS AND IMPLICATIONS 80
Summary 80
Findings 82
Implications 83
REFERENCES 87
APPENDICES 90
A. Transmittal Letter 91
B. Sample Consent Form 41
C. Interview Guide & Validation of Interview Guide 44
D. Sample Verification Form of Transcription
E. Location Map
F. Sample Coded Significant Statements
F.1 Sample Formulation of Core Meaning
F.2 Development of Cluster Theme
G. Diagram of Common Themes
H. Plates/Colored Pictures
CURRICULUM VITAE 45

CHAPTER 1
 THE PROBLEM AND ITS SCOPE
INTRODUCTION

Rationale

The World Health Organization (2020) declared a pandemic due to the

global spread of the COVID-19 virus and urged nations to "take quick and

vigorous action." Nearly 3 million people had tested positive for COVID-19 by the

end of April, more than 200,000 had perished (Worldometers, 2020), and almost

one-third of the world's population was under some kind of lockdown to stop the

virus from spreading (Bucholz, 2020; Warran et al., 2020).

Police officers had to continue working and completing many of the

physically demanding tasks involved in police employment while most businesses

and organizations temporarily ceased operations or transferred them online. Police

officers must be on the front lines of the COVID-19 epidemic, which puts them at

a higher risk of getting the illness because they already live shorter lives than

nonpolice officers (Violanti et al., 2013).

Due to the COVID-19 pandemic, police departments around the world are

dealing with never-before-seen difficulties. These difficulties are related to both

the difficulty and scope of the tasks required of the police as well as the evolving

nature of their function during the epidemic.

In order to fulfil an ever-growing list of job responsibilities as the COVID 19-

related health crisis expands across the nation, all police officers on the front lines

are striving at various levels of service delivery. In this most populous democracy

in the world, where the government was forced to impose the first phase of the

country-wide lockdowns, initially for three weeks starting from the second week of

March 2020, the enforcement of lockdowns and managing street boarders during

pandemic have been two of the most difficult tasks that police and other

governmental agencies have to deal with. The police's pandemic-related

employment responsibilities include using their domain expertise in crowd control,

public order management, criminal investigation, deterring illegal behavior, and

anti-social activity intelligence gathering. Acts of disobedience to the No Angkas

Policy, home stay or hospital stay regulations, social distancing, and quarantine

requirements have effectively triggered public health measures that call for

responses within the purview of police expertise. 2020 (Guterres).

The Covid 19 pandemic is spreading, and the province of Biliran is not immune.

From the first day of their duties in the Biliran province border line area in March

2019 till the present, Provincial Police became deeply committed to and obligated

to the execution of the ECQ. The governor of Biliran instructs police officers to

increase the presence of uniformed people in borders to monitor and enforce

quarantine measures. Other PNP members are securing municipal boarders around

the Biliran Province to contain the spread of coronavirus.

As a resident of Biliran Province, I am also accountable for the safety and security

of the people who live in my neighbourhood. This responsibility can be met by

simply adhering to the laws and policies put in place by the government to protect

the public from the COVID 19 pandemic.

The purpose of this study, which was carried out by a criminologist who also

teaches at universities, was to understand the impact of the pandemic on the lives

of police officers who were on the front lines of managing street borders.

Theoretical Background

The foundation of this research is Edmund Husserl's (1859–1938)

phenomenological theory. This theory explored the philosophy of one

person's lived experiences. According to this theory, human lived experience

is the ultimate source of all meaning and value. All philosophical doctrines,

scientific hypotheses, and artistic evaluations are abstractions from the tides

of the real world. There are two categories of subjective experience in

phenomenological theory. The first is how police officers view themselves in

relation to others and how they communicate their displeasure with how

others have handled the border during the COVID 19 outbreak.

Emile Durkhiem's (1858–1917) theory of culture aims to comprehend the

connections between people, environments, institutions, and daily activities.

Therefore, comprehension of everything while paying great attention to power

dynamics in our daily lives aids in illuminating how social and material

contexts shape our experiences. The theory also reinforces the assumption

that markets operate effectively because they are driven by social people and

their unique ideas, attitudes, values, and knowledge rather than by

autonomous individuals who are not subject to social constraints.

To further comprehend, let's look at some of the connections between cultural

belief and society. It makes sense that some cultural groups and religious

beliefs, like those in God, have the capacity to control individuals. Functional:

By encouraging more people to form steadfast beliefs, certain ceremonies and

myths help to establish and strengthen social order. Historical - Culture

developed from social interactions, leading to innovations like classification

systems (Highmore, 2002).

The organizational theory is a different hypothesis that helps to explain the

current study. This theory explains how individual efforts affect how
organizations function, exist, use resources, formulate and put into practice

policies, manage their human resources, give leadership, and reorganize.

Additionally, it is an interdisciplinary field that studies how people solve

problems, increase productivity and efficiency, and satisfy stakeholder

expectations. This covers sociology, psychology, communication, and

management. then develops normative ideas of the ideal operation of

organizations using these patterns (Haveman & Wetts, 2019).

Therefore, the aforementioned hypotheses would contribute significant

information to the current investigation. These theories offer a framework for

achieving one's objectives. Determine the strategies and mechanisms they

employ to address issues, increase productivity and efficiency, and satisfy

stakeholder expectations. Then, based on these patterns, normative theories of

how organizations should operate are developed, notably focusing on how to

manage boundaries. To prevent the spread of disease within the area or place,

the border police or front-line personnel should be trained in how to deal with

people, maybe assess frequent issues, and develop the best responses

(Pintrich, 2000).

Based on a comparison of New York Times articles mentioning frontline

work before and during the COVID-19 pandemic, frontline personnel, such as

the police border, have drawn more attention in the news media during the
COVID-19 pandemic. With a focus on low-wage Black and Brown workers

who are regarded crucial to maintaining community infrastructure in the face

of institutional collapse, the analysis demonstrates an increase and

diversification of who is on the front lines of public service. The media's

portrayal of their profession, diversity, taking calculated risks, and precarious

situations are all examined. This portrayal contrasts with the literature

currently available, which primarily views these employees as clients of

frontline staff (Musheno, Musheno & Austin, 2021).

Both directly and indirectly, the informants' expertise and border

management techniques used during the COVID 19 pandemic contribute to

firm innovation. Knowledge creation, storage, and application have been

shown to have a major and advantageous impact on business innovation. The

results further demonstrate that the relationship between knowledge

generation, dissemination, storage, and company innovation is mediated by

knowledge application. This suggests that knowledge management techniques

have a hierarchical relationship with innovation, with knowledge application

having the highest influence on corporate innovation (Ode & Ayavoo, 2020).

to raise the standard of border management services during the COVID 19

pandemic. Every front-line, whether in the military or the healthcare industry,

should receive sufficient support and attention from the government. On the

list of protective measures, they ought to come first, and their requirements

ought to be taken into consideration. The public should recognize the

importance of their work in eradicating the virus and that they should not be

treated differently, especially by their families, because they put themselves in

danger to save others' lives (Cruz, Frontuna, & Tus, 2021).

The dynamic interaction was able to convey the lived experience of frontline

police personnel' wellness during the COVID-19 pandemic by further

researching the lived experiences of these workers. It is proposed that a better,

more comprehensive strategy for preserving and developing employee

wellness would be informed by taking into account the complete spectrum of

elements connected to workplace wellbeing. The practical management of

frontline emergency service personnel' workplace welfare generally, as well

as during times of crisis and disruption, can be affected by understanding the

impact of these aspects during COVID-19 (Bamberry et al., 2022).

Additionally, the law enforcement agencies handled the situation's

ambiguity by putting an emphasis on official information and interofficer

channels of communication. The police officers did note a number of issues,

including inconsistent enforcement of the law, a lack of preventative

materials, and alterations to work schedules. In addition, the officers' greatest

worry, aside from the emotional toll this period took on them, was the chance

of contracting the disease or spreading it to others (Martnez-Catena, Subirana-

Malaret, & Subirana-Malaret, 2022).

Three major interrelated themes were found for Australians living in

cross-border regions, and policy changes relating to border closures had a

detrimental influence on people's welfare in Australia. First, border closures

put physical impediments in the way of these towns' residents' access to work

and healthcare. Participants also discussed how travel limitations to nearby

states and territories affected their mental health. Lastly, many Australians

living in border communities had financial hardships that were made worse

by border closures. The policy was created differently from other regions,

which causes people to be confused (McCann, Thompson, Rolf, &

Podubinski, 2022).

On the other hand, international borders include formalities that are

rarely significant and are essentially invisible. Australians who used to

routinely cross these borders as part of their daily activities were unable or

unable to do so after the COVID-19 epidemic because of the hazy conditions

surrounding border policy. The effects of these closures on people's physical,

economical, and emotional states are discussed in detail in this paper. The

informants' desire to provide better customer service while managing the

border during the COVID 19 pandemic (McCann, Thompson, Rolf, &

Podubinski, 2022).

The police (White and Fradella, 2020), a public organization that

provides a peaceful and secure environment for citizens to live in and

contribute to the socio-economic, political, and development of a country, are

in charge of enforcing lockdown and other related measures meant to contain

the COVID-19 pandemic. The police react and modify their operational

structures and procedures in emergency situations to fit the circumstances.

These arrangements are necessary to maintain order and carry out local

policing tasks despite resource constraints in addition to the police's existing

duties (Stogner et al., 2020). Its officials are therefore susceptible to illness,

which has posed serious concerns to the worldwide society and called for

restrictive measures. The World Health Organization (WHO) labeled it an

epidemic because to its widespread destruction.

Keeping personnel safe is another key organizational response to the

pandemic. An early study indicated that about two thirds of agencies rate their

ability to manage officers exposed to COVID-19 as “good” or “excellent”

(Lum et al., 2020). A subsequent study found that 75% of agencies reported
that officers’ interest in physical and emotional well-being increased during

the pandemic, while 94% of agencies reported the adoption of new safety

procedures (Alexander & Ekici, 2020). This disjuncture may suggest that

officers feel that agencies’ changes are inadequate to keep them safe or,

conversely, that there is a cultural element at play for the police. In fact, one

study reported a conflict in the traditional ethos of law enforcement with the

new care and procedures implemented to combat the pandemic in Brazil

(Alacadipani et al., 2020). This conflict may make it harder to keep officers

safe despite the availability of supplies and policies.

There is evidence emerging on the stress experiences of officers during

COVID-19 (Frenkel et al. 2020; Grover et al. 2020; Mehdizadeh and

Kamkar 2020). A mixed-method study by Frenkel et al. (2020) of officers

from five European countries investigated police strain over three months

following lockdown. Risk of infection, inadequate leadership, and

communication emerged as the main stressors in this study. There were slight

decreases in strain over time, with officers seemingly tolerating the pandemic.

The findings obtained during Frenkel’s study may have implications for

understanding governmental, organizational, and individual coping strategies

during pandemics.
It is addressing these problems through the implementation of effective public

health emergency plans that need to be put in place by police forces, also, to

establish pre-crisis preparation guidelines to improve the skills and competencies

necessary in the future for officers to reduce mental health issues when similar

public health emergencies arise (Laufs and Waseem 2020). There may be several

waves or periods of public health emergencies in the future, undoubtedly affecting

police departments on more than one occasion (McCurry 2020). It may be

appropriate to be less reactive and introduce a more proactive planning approach to

emergencies (Jefferson and Heneghan 2020). Adjustments to this degree also have

implications for operational planning while ensuring the well-being of the

workforce.

Many employees are still compelled to report to work despite all the risks

associated with this outbreak. The majority of them are frontline workers, such as

members of the skeletal labor, the military, the police, and other health care

professionals(Jefferson and Heneghan 2020). As they continue to show up for

work, they encounter a number of difficulties, such as the difficulty of

transportation, the possibility of contracting an infection, and the dearth of personal

protective equipment. As a result, the study's objective is to investigate the real-

world experiences of front-line workers so that appropriate interventions and

programs can be created for them once the crisis has been resolved.
 COVID-19 has been secured by Duterte. This was accomplished by

completing the three key components of securitization: identifying an existential

threat, taking immediate action, and flouting the norms. The securitization of

COVID-19 depended on portraying the epidemic as a war, a struggle for the

survival of the country. This was used as justification for the government's harsh

measures to stop the virus's spread. This was mainly accomplished through making

use of and enhancing the capabilities of the state's law enforcement system. Duterte

successfully secured COVID-19, but he went about it in an odd way (Lacsa, 2021).

Duterte's securitizing deed, or populist securitizing act, was based on his

populist rhetoric. When viewed in this light, Duterte's populist speech acts served

as the justification and justification for the securitization of COVID-19. His

projection of the Philippines being under siege by a nefarious threat that could

jeopardize Filipinos' well-being was a significant component of his populist

securitizing act. The pasaway archetype, a careless and stubborn subject who, via

its behavior, became the personification of the virus' lethal properties, was

invariably created by Duterte's populist securitizing act. This was therefore used as

justification for the aggressive policing and punishment campaign against the

pasaway. The conflict with COVID-19 evolved into a conflict with the pasaway

(K. Hapal, 2021).

 Therefore, the above-mentioned connected literature and studies would

provide strong support for the current investigation. The current study focuses on

examining the first-hand accounts of police officers who were responsible for

managing the border in the province of Biliran during the COVID 19 pandemic.

THE PROBLEM

This study aims to explore the life experiences of police front liners in

managing the border in Biliran Province during COVID 19 Pandemic.

Specifically, this study seeks answers the following:

1. What are the experiences of the informants in managing the

Border during COVID 19 pandemic?

2. How do informants address the problems encountered in managing?

the border during Covid 19 pandemic?

3. What are the aspirations of the informants to improve their quality?

of service in managing the border during Covid 19 pandemic?

Significance of the Study

This study is of significance to the following:

Philippine National Police (PNP). These will help police frontlines to

recognized problems and issues during police management in the border during

Covid 19 pandemic, through this they plan excellent solutions on how to handle
those possible situations, include and formulate effective plans for the next

successful operations.

Community. The community will be lightened understand and learn the

rules and protocols implemented by the government for their safety which realized

by the Police Front liners willfully and voluntarily for Covid 19 pandemic. Agreed

the importance of the border protocols like for example complying all requirements

needed to inter or pass in any places of Biliran Province.

Local Government Unit (LGU). The Local government units determine the

effectiveness of their formulated protocols for Covid 19, recognized impact into

the community and to police front liners and help law enforcers to find other

solutions or plans, techniques to suppress and make their protocols more effective.

Inter-Agency Task Force (IATF) - The agency ill identify problems to

assess, monitor, contain, control and prevent the spread of any potential of any

epidemic in the Philippines.

Department of Local Government (DILG) - The department of local

government as exercise supervision over local government in the implementation

of the law and public health emergency protocols. Knowing possible problems

they ill strengthen their plans and service to commit success in aiming their goals.

Department of Health (DOH)- The DOH will Strengthen their support in

acknowledging problems and provide immediate and appropriate emergency

response and assistance to the people and law enforcers especially during this time

of pandemic, work closely with the national and local governments to implement

necessary health programs and standards as well as disseminate protocols and

updates to the people and other agencies task for the prevention.

National Police Commission (NAPOLCOM) - National Police

Commission (NAPOLCOM) improve their support to the police force in terms of

services on crime prevention and suppression during this COVID-19 pandemic.

Barangay Officials - Barangay officials to be more proactive in the

enforcement of minimum health protocols in their respective communities. Adopt

measures to Promote health and safety, maintain peace and order, and to preserve

the Comfort and convenience of the barangay inhabitants, especially during a

Public Health Emergency.

Researcher. As a criminologist and member of the academe, this study will

help to determine the different experiences of the of Police front lines in Biliran

Province in different issues managing the streets during this time of pandemic,

appreciate the different present issues in the society, deeply understand the nature

and significance of the implementation of protocols. Hence, this study will give

her the confidence to impart the findings to the schools, students, other possible

beneficiaries and the community as a whole.

 Future Researchers. This study will serve as future reference to other

researchers in studying experiences of police front liners in managing streets

during pandemic and other related issues.

RESEARCH METHODOLOGY

Research Design

The study will utilize qualitative-phenomenology approach. Phenomenology

is the scientific study of the appearance of things, of phenomena just as we see

them in our consciousness, and does not concern itself with matters of fact but

seeks to uncover meanings of the phenomena being studied (Gonzalez, 2010).

According to Creswell (2010) phenomenology describes the meaning of

lived experiences for individuals experiencing a particular phenomenon or concept.

Furthermore, Moustakas (1994) offered key concepts of phenomenology that will

be used in this study. They are as follows: phenomenology seeks meanings from

appearances and arrives at essences through intuition and reflection on conscious

acts of experience, leading to ideas concepts, judgments and understandings;

phenomenology is committed to descriptions of experiences and not explanations

or analysis; phenomenology is rooted in questions that give direction and focus to a

meaning, and in themes that sustain inquiry; phenomenology concerns itself with
the wholeness of the phenomena or concept being explored. It examines the

phenomena from many angles, sides and perspectives until a unified vision of the

essences of the phenomena is achieved; phenomenology focuses on the

appearances of things, a return to things just as they are given, removed from

routine and biases, from what we are told is true in the natural world of everyday

living; the researcher’s perception of the phenomena and the experience

interrelates with one another to make the objective subjective and vice versa; every

perception of the phenomena begins with the researcher’s personal sense of the

experience and what it means; the researcher’s own thinking, intuiting, reflecting

and judging are considered primary evidences of the scientific investigation; the

research questions must be constructed carefully so as to assure that primary words

appear immediately and guide the phenomenological process toward seeing,

reflecting and knowing.

Research Environment

This study will be conducted in the Province of Biliran, Municipality of

Biliran Barangay San Roque Sitio. Puro. Where border control is located. Biliran

Bridge is the only way to pass via Land-to-land travel between Leyte and Biliran

Province wherein strict implementation of protocols is conducted, people coming

from manila, abroad and any other places are examined and inspected by the police

front liners and other agency concerned before they could enter or pass the border.
Research Informants

There are ten (10) informants will be identified to participate in the conduct

of interview. Four (4) of the informants were individually interviewed and the

other six (6) were included in the focused group discussion following the rules and

regulation of the government that prohibit the large gatherings of people at a place

as a preventive measure for the COVID-19 outbreak, each focus group discussion

(FGD) who were placed at a 1-metre distance from one another in open space.

Additionally, face masks were provided to the participants, and alcohol-based hand

sanitizers were made available to each of the focus groups to further reduce the

risk of exposure.

As Creswell noted (cited in Gonzalez, 2010), a phenomenological study

needs at least 10 participants in order to make assertions regarding the

phenomenon of interest. The 10 informants are all police front liners of Biliran

Province assigned to manage the boarders during this time of pandemic.

The following are criteria in the selection of research informants of this

study; informants are member of the Philippine National Police in Biliran Province

rendered duty for at least 2 years in service and assigned to manage boarders

during the onslaught of COVID 19 pandemic.

Research Instrument
 The study used an interview guide as an instrument to gather the needed

information through personal interview and focused group discussion with the

informants. The instrument has undergone validation process and approval from

the panel members to ensure quality and reliable interview procedure, credible

responses, and result from the informants.

Research Procedures

The study following the procedures in collecting the data, how the data were

analyzed and the ethical consideration.

Data Collection. It is noted that the collected data or information was

through interview and focused group discussion but since we are experiencing

Covid 19 pandemic today, the researcher will make sure that the social distancing

protocol, wearing safety measures like face mask and face shield will be maintain

for sake of every ones safety. Prior to the start of data gathering, permission to

conduct interview with the respondents who are police front liners in Biliran

Province was obtained first from the Police Provincial Director for approval

through letter request. Upon receipt of the approved letter request from Biliran

Police Provincial Director, the researcher immediately identifies informants for

setting the interview schedule. After the interview was set, researcher distributed

the informed consent form to the informants and explained to them the contents
and purposes. After forms have been signed, the interview and discussion started

and documented using audio recorder. The interviews were done in a language

known and comfortable to the informants and were conducted in their barracks for

privacy purposes. Immediately after completion of the interview, recorded

conversation of the researcher and informants were transcribed accordingly and

translated. Ensuring accuracy and reliability of the transcriptions, audio recording

was made available for necessary verification made by any concerned

examiner/panel member. Results of the transcriptions were also made available to

the informants and signed by them as proof of their acknowledgement to avoid

biases.

Data Analysis. The study utilized Colaizzi’s approach in analyzing the data.

Transcription and translation of languages and experiences of the informants were

carefully taken. The interview transcript was read and analyzed multiple times.

Next step was the coding of significant statements from the interview transcript of

the informants. These significant statements were translated and formulated

meanings were created. These formulated meanings were grouped and analyzed to

form cluster themes. From these cluster themes, emergent themes were identified.

Emergent themes are the final themes which describe the experiences of the

informants to the present phenomena being studied.

 Ethical Considerations. I heartily considered ethical aspect of all informants

involved in the conduct of the study. Safety and security, consent and approval,

and integrity and confidentiality were the most common consideration in making

this research. With this, the researcher made sure that the identities of the

informants were protected by not disclosing them to other persons. Consent and

approval from the informants were considered prior to the conduct of interview.

The researcher also explained to the informants the process and purpose of the said

interview and made sure that the interviews were participated voluntarily by the

said informants.

Trustworthiness of Research. Shenton (2004) in his article declared that

there are four aspects to be considered in conducting qualitative research, these are

credibility, dependability, transferability and conformability of the study.

Credibility. As a researcher, I made sure that my study is credible from the

preparation and utilization of interview guide, collection of data and verification of

the data collected. To prove the reliability of my study, instrument used in the

collection of data was validated and approved by the panel members and I

personally conducted interview with the respondents, the interviews were properly

documented through the utilization of audio recorder, and the transcribed

interviews were reviewed and acknowledged by the respondents. For this reasons, I

am confident that this study complied the principle of credibility.

 Dependability. In addition, I also believed that this study was dependable

since I followed the established standard protocol in conducting this study from the

proposal hearing, collection of data, analysis of data and even recommendations

from the panel members and adviser were carefully taken into consideration. The

collected data were carefully analyzed, and findings of the study were faithfully

identified.

Transferability. It was also transferable in the sense that the study was based

on the actual experiences of the respondents and I have suggested some possible

topics related to the study in order for future researchers to conduct in-depth

inquiry. This study specified the number and type of the informants that were

individually interviewed including focused group discussion. During these

interviews, sufficient significant data were extracted in determining their

experiences responding the purposed of this study.

Conformability. Lastly, it was also claimed that this study followed the idea

of conformability because results and findings of this inquiry was disseminated and

considered by the informants and endorsed also to the concerned local government

unit of Biliran Province.

DEFINITION OF TERMS

To fully understand the terms used in this study, the following operational

definitions were used.

Experiences of the informants in the border during COVID 19 pandemic

Refers to personal and actual experiences of police front liners in managing

the border during pandemic.

Addressing the problems encountered by the informants in managing the

border during COVID 19 pandemic

Acknowledging difficulties encountered by the Police front liners in

managing the border during pandemic. This includes lack of skills and

community insubordination.

Aspirations of the informants to improve their quality of service in managing

the border during Covid 19 pandemic?

 Refers to the goals of police front liners in giving excellence service on

managing border during pandemic.

This includes, Effectiveness of police works on the implementation of the

government protocols, upholding public trust, and continuing peace and order.

Negative Experiences

Refers to the unhelpful and disappointing experiences of the informants

while managing the border during COVID 19 pandemic.

Positive Experiences

Refers to the favorable and satisfying experiences of the police front liners

while managing the border during COVID 19 pandemic. These comprise happy

and satisfied emotions.

-

CHAPTER 2
PRESENTATION AND ANALYSIS OF DATA

Presentation of Data

The gathered data from the informants’ interview was read several times and

thoroughly analyzed in order to obtain descriptive substance of feelings from their

experiences. From the interview transcript, significant statements were obtained.

Formulated meanings were created out of the significant statements. Similar

formulated meanings were grouped to form cluster themes and from these themes,

emergent themes were identified. These emergent themes answer the sub problems

of the study namely, the life experiences of Police Front liners on managing the

border during COVID19 pandemic.

As noted, there eight (8) cluster themes in which seven (7) emergent themes were

determined. Two (2) emergent themes described the positive experiences and two

(2) emergent themes for negative experiences of the informants. The other

remaining three (3) emergent themes would give details to the Experiences of the

police front liners on managing the border during Covid 19 pandemic.

The following are the emergent themes, to wit:

I. Lived experiences of the informants in managing the border during COVID

19 pandemic.

A. Positive

1. Happiness and Satisfaction

2. Community volunteerism and Support

B. Negative Experiences of the Police Frontlines on managing the

border during COVID 19 pandemic

1. Frustrations

2. Conceding different problems

PART II. Informants address the problems encountered in managing the

border during COVID 19 pandemic

 1. Equipped and Persistence
2.

PART III. Aspirations of the informants to improve their quality of service in

managing the border during COVID 19 pandemic?

1. Aspiring positive Outlook

2. Resilient and consistent on achieving goals

I. Experiences of the informants in managing the border during COVID 19

pandemic.

The following are the two emergent themes under the positive

experiences of the police frontlines on managing the border during COVID 19

pandemic.

a. Positive

1. Happiness and Satisfaction. One of the purposes of the interview as to

know the most recent experiences of the informants on border management during

Covid 19 pandemic. Results showed that during border management most of the

participants developed happiness and satisfaction. It as the primary reason that

there are many people in the Biliran province are cooperating and helping police

front liners on voluntarily following and cooperating on the enforcement of border

protocols.
 Moreover, following deeply to the responses, Informant 3

courageously stated that voluntarily surrendering to the authorities would provide

him and his family the needed safety and security, and peace. He disclosed that:

Yes maam, I felt happy and contented during this covid

19 pandemic because of the support of the people to us nga nag
kukuan ha amun.. sugad hiton amun organisasayun dako an era
pag suporta ha amun labi na kami na as mga frontliners iton
mga tawo geapun na narespito geapun ha amun maam,.IID 1:
SS17 Yes, maam, I fell happy and contented during this covid
19 pandemic because of the support of the people to us here
. desame with the organization it’s a bi support most important
the peoples respect.

After hearing the response from the Informant 5, I had also the chance to listen to

the side of Informant 3 and with confidence, he affirmed the statement of

Informant 5 saying that:

Maam I feel happy and contented and satisfied an mga tawo ba
maam na cooperate hera ha amun syempre an trabaho han police officer
maam dre madali na trabaho na nalilipay ba kami maam na after han amon
kakurian na pa assist namun ha era ha katapus tapusan pasalamat geap
hera ha amun
FGD1 SS33 feel happy ,contented and satisfied when i saw people are
cooperative to us, as a police front liners

Listening to their statements made me to realize that happiness and

satisfaction was strong important motivation to continue their duty and this

realization was supported when Informant 10 also expressed his thoughts about the

issue and he stated that:

For me during the pandemic we encounter a lot of experience but
when we talk about happiness yes we are so very very happy and thankful to
all bil… biliranun who obey us when it comes on implementing the protocols
there are the following on it ahh.. we are blessed for being a police officer we
are much blessed and privilege to serve everyone to serve especially during
covid 19 we are contented because we fulfil our job being a police officer and
satisfied because the people are obeying the protocol that the government
implemented

FGD6 SS69. For me during the pandemic we encounter a lot of experience but
when we talk about happiness yes we are so very happy and thankful to all
 2. Community voluntarism and Support. The second positive

experience of the informants pointed an emphasis to the showed support of the

people in the Biliran province for the informant’s. They acknowledged that during

the implementation of border protocols the community has shown support and

voluntarism from them.

These actions from the community somehow offered appreciation to the

informants as a step towards progressively continue their duties and

responsibilities and this was supported by the statement from Informant when

asked he has the following response:

Yes maam, im happy also sering paman na cooperate hera han amon mando
han atun governor dinhe ha atun probinsya ngan nasunod liwat hera ngan
nasunod geap hera han mga safety protocol para man liwat ito ha era safety
mga sarili and that’s all maam thank you…
FGD: SS47 (I’m happy because they cooperate our orders which is also
command to us by the provincial governor they follow our safety protocols
because this just for our on safety only.
 Informant 8 confirmed that people in border checkpoint has Bayanihan upon

their actions on helping informants to prevent and to keep Biliran province as safe

from covid 19 pandemic., to wit:

One of my experiences of my duty in the border we assure that no covid

positive will enter the border of biliran. While in duty we feel the spirit of
bayanihan of the people of biliran because when we are in duty there are still
good people who give us food and we are very thankful for them because
they also ready to help us, They ggive us stregth to continue our service from
the bottle of covid 19 pandemic and we are also thankful to the people of
FGD: SS52. One of my experiences of my duty in the border we assure that
biliran for non stop support to the frontliners.
no covid positive will enter the border of biliran. While in duty we feel the
spirit of bayanihan of the people of biliran because when we are in duty
there are still good people who give us food and we are very thankful for
them because they also ready to help us, They give us strength to continue
our service from the bottle of covid 19 pandemic and we are also thankful to
the people of biliran for nonstop support to the front liners.

Moreover, Informant 6 also testified that during their border management he

is very much happy and satisfied because it helps to minimize the spread of

COVID 19 pandemic and through that they are much more motivated on

continuing their duty and responsibilities as police front liners.

Part of his statement was this:

Iam happy and satisfied because ah.. na minimize namun an pa spread han
covid ah- tiunod sa amo duty 24 hours,24/7 e provided security sa ma tao
dida ha border kami nan aka duty ah.. happy kami nan satisfied han
feedback han amun trabaho amo la.

FGD SS42 Im happy and satisfied because e minimizes the spread of covid
because e provided 24 hours duty that we provided. We are happy and satisfied
also because of the good feedback of our work
b. Negative Experiences of the Police Frontlines on managing the border

during COVID 19 pandemic

Negative experiences of the informants were also articulated on managing the

border during COVID 19 pandemic. Themes from these experiences came about.

1. Unexpected Frustrations. Majority of the informants described their

frustrating experiences because of the unmet expectations on managing the border

during COVID 19 pandemic.

This finding was the -gist of her description when Informant 1 conveyed her

response in his frustrations and disappointment in voice saying that:

Kuan maam, ahh feel unhappy la maam kun sugad hiton iton mga tawo ba
maam na imo nga mismo buligan ikaw pa mismo an mamaraot nera naka
panluya ba maam dere nakakalipay an sugad hito na ikaw handa ka
bumulig ha era tapos hera waray la hera maam hera pat dakon buoot na
iisog pa IID. SS42 Fell unhappy because there are people who you help are
not satisfied they are still angry, and that could make me eak or
unmotivated, you are willing to help them but they are still et angry.

I also inquired from Informant 5 on the experienced that he had on

managing the border during COVID 19 pandemic and he replied with dissatisfied

emotion on his face by claiming that:

I felt unhappy and dissatisfied maam na pag nag aasist kami may ma
violator talaga maam na waray mga QR Code Nadadara duritsu la hera
maam tapos pag gin para na namun gen assets na namun hera pa an nag
eesog maam. IID.SS35. felt unhappy and dissatisfied when we assisted the
-----------
violator without QR Code they thought that it would be ok but when we try
to -stop them they get mad to us.
Upon recognizing the statement from Informant 5, Informant 9 eagerly agreed on

him. As matter
mayda gud of
la truth,
geaopunheiba
wasnaemphasizing
mga tawo ngathat:
dere geaoun nasunod han mga
health protocol so bagan nakaka…dere ba geapun nakakalipay na based an
amun pag sakripisyu pag duty hin 24/7 mayda la gud geapun talaga dere
nasunod so naka law moral ha amun nga.. an amun effort na kuan namun an
health protocols waray la geapun an iba dere la geapun nasunod..FGD.SS -
Based on my experience in the border there are also some people who are still
not following the protocols so I am sad to that, based on our sacrifice within
our duty 24/7 there are still who don’t listen. it cause us la moral our effort
for the health protocols are just nothing because they don’t cant to follow.

Moreover, Informant 7 also demonstrated his frustration by simply indicating some

actions done by some individual on their border management. Part of his statement

says that:

sugad hiton iton mga tawo ba maam na imo nga mismo buligan ikaw pa
mismo an mamaraot nera naka panluya ba maam dere nakakalipay an sugad
hito na ikaw handa ka bumulig ha era tapos hera waray la hera maam hera
pat dakon buoot na iisog pa:IID-SS19 unhappy because there are people who
you help are not satisfied they are still angry, and that could make me eak or
unmotivated, you are willing to help them but they are still et angry.

----

2. Conceding different problems. Almost of the informants showed

their problems on managing border during COVID 19 pandemic due to the hard

headed individual, un updated to the new E.O release by the local government,

procurement of Q.R code, maintaining physical distancing and following health

protocols. To prove, Informant 1 expressed his feelings and emotions by saying

that:

Ah Usa na ngadto an mga tao na ma tig-a an ulo, dere nasunod han atun
Boarder E.O,ada pa an iba na bisan mga sayop nah era hera pa an mag isog
ngan hera pa an nan mumusa ha amun didto .IID.SS3 One of them, are those
people who are hard headed, those who are not following in the border
Executive Order , others even it is their mistakes they are the one to get us
mad.

After hearing the response of Informant 1, Informant 3 also seconded by

saying that despite of their eagerness to help and suppress COVID 19 in the Biliran

Province by implementing COVID 19 protocols still there are people got angry.

Below was his statement:

Because maam nga kun sugad hito as a frontliners maam bisan kami ada dida
na assist man geapun kami maam ha era so kun aray hera kun anu an era man
kinahanlan na kulan in bubulian man hera unta tapos hera pa it dakon buot
nan maaram nah era na an E.O natun pa iba iba so hera waray la hera, hera
pa it dako hin buot na dere gud hera na an era la it karuyag na matadung la it
era la. IID.SS20 As a front liners e are still assisting them on what they need e
still helping them but suddenly they are still angry. Even they know that
Executive Orders is always ne they don’t still listen to us they just do what they
ant.

Informant 9, affirmed the statement of other informants in emphasizing the most

common problems during border management. He says that:

Based han akun na experiensya didto ha border mayda ud la geaoun iba na

ma tao na dere eaoun nasunod hn ma health protocol so baan nakaka…dere
ba eapun nakakalipay na based an amun pa sakripisyu pa duty hin 24/7 mayda
la ud eapun talaa dere nasunod so naka la moral ha amun na. an amun effort
na kuan namun an health protocols aray la eaoun an iba dere la eapun
nasunod..FGD9.SS65 Based on my experience in the border there are also
some people ho are still not folloin the protocols so I am sad to that, based on
our sacrifice ithin our duty 24/7 ther are still ho don’t listen. it causes us la
II. Informants address the problems encountered in managing the border

during COVID 19 pandemic

This section pertains as to how the experiences of the informants in

the addressing problems encountered in managing the border during COVID 19

pandemic. Taken into consideration of their responses, there was one emergent

theme identified as follow:

1. Equipped and Persistence. Most of the police front liners are prepared

and diligence in resolving possible problems encountered on border management

during COVID 19 pandemic their willingness to help and resolve glitches in any

instance are persistence. As a matter of fact, Informant 3 persuasively pointed out

that:
In kuan la maam, be kuan la maam tas in bubuligan geapun bisan sugad hito
bubuliggan hera na mag kuan geapun pananglitan na masulod hera or waray
hera QR bubuligan geapun na mahandle iton era problema. Pag kuan maam,
sugad hito waray hera QR gin hihimo…gin papahimuan hin QR in papa assist
didto ha.. dida han pag abot dida han border dida ha command post nera gin
a assit namun didto para hera makasulod kun may mga importante na pa
sulod nera. gin iistoryahan namun maam na amo ine may ada kita E.O na
dapat sundon ngan dere natun labagun kay para la geahaoun ine ha atun
kaluaringun na bangen ikaw mismo ikaw carrier ka, sanglit kami dinhe na e
strict kami na dere tanan pasudlun tanan, kailangan sumunod han balaud han
kuan pinaage han kuan. IID3.SS22 we help them to make their own QR code
we assist them so that they can enter the border. We talk to them that we have
new executive order to follow we should follow the new rules because this is
for our own good… to protect your selves that maybe you should be the
carrier of the virus that’s why we implement strict border which is not all
people who want to enter.
 It was noted that during the discussion, majority of the informants has

almost the same experiences. In fact, Informant 6 shared also his experienced when

I ask him and he ended by saying that:

Ah.. I managed those problems sa mga na enter sa border na may ma
problema… gin papa provide hiya namun hin QR code ah… online tapos kun
dere gud talaga maka sulod gin papakuan namun ha brgy. ngan an brgy,
acceptance ha kapitan parama verify kun hain heya paguon na brgy. gin
papa provide hera han brgy. acceptance didto nga gin dara hera ha brgy
maam…
Following amo la..FGD6.SS45Those
the statement of Informantwho 6, has
all problems in terms of consistently
of the informants their
requirements wwe managedd them through providing and helping them to
get their QR code through online and there other choice we let them contact
agreed.
their brgy. Captains for them to verify their residency and we advice them to
provide a Brgy. Acceptance that’s all.
Informant 10 added that they have common problem on managing the border

she emphasized that:

Okay as a police officer as I said lately there some common problems that we
encountered during the pandemic at the border ah.. there are lot of
circumstances that people are not so obeying and not following the protocols in
short that the public are already informed have to use the social media account
to inform them through social media that this are the protocols and what are the
requirements to do when you are crossing the border FGD10.SS74 Okay as a
police officer as I said lately there some common problems that we encountered
during the pandemic at the border there are lot of circumstances that people are
not so obeying and not following the protocols in short that the public are
already informed have to use the social media account to inform them through
social media that this are the protocols and what are the requirements to do when
you are crossing the border.

2. Innovative and Enthusiastic. Police Front liners are advanced in action and

whole-hearted in conceptualizing solutions to the possible problems that they may

be encountered on managing the border and it attested by informant 2

 Example maam an kuan pa kuan han QR Code so kami na police nag nabantay
geap didto pakita namon na damo na didto hin tawo na assist kami an iba na
waray QR Code amon in bubuligan pag himo tapos kun dere gud madara amon
gin papakadto han era command post an era labaw didto ha kuan ha border
maam han kanan health an mga taga health.IID2.SS14.Example are QR code so
e the police on duty if we saw that there are many people we assisted that don’t
have QR code e help them if it is impossible e bring them into the command post
in the border of the health

Informant 3 on the other side expressed his sincerity to help resolve the

problems encountered in during border management. Therefore, he was very vocal

by saying that:

gin iistoryahan namun maam na amo ine may ada kita E.O na dapat sundon
ngan dere natun labagun kay para la geahaoun ine ha atun kaluaringun na
bangen ikaw mismo ikaw carrier ka, sanglit kami dinhe na e strict kami na dere
tanan pasudlun tanan, kailangan sumunod han balaud han kuan pinaage han
kuan.IID3.SS22.We talk to them that we have new executive order to follow we
should follow the new rules because this is for our own good… to protect your
selves that maybe you should be the carrier of the virus that’s why we implement
strict border management

Informant 4, asserted the statement of other informants in emphasizing the most

common problems during border management. He says that:

In a asest nla maam tapos

Kun kuan maam… an boarder mangud an na himo pero kun kuandamo
na an napa himo na assist nla liwat kami maam kay makuri man ito
mgatarambak hera kaya waray na social distancing nabulig nla lat kmi
ha era maam na mahuman hera.IID4.SS28We assist them, the border
management created QR code but if there are more people because social
distancing is not maintained so requesting to created their QR code it will
be difficult that’s why we are helping them for them to organized and
done.
III. Aspirations of the informants to improve their quality of service in

managing the border during COVID 19 pandemic?

This section pertains as to how the experiences of the informants to improve

their quality of service in managing the border during COVID 19 pandemic. Taken

into consideration of their responses, there were two emergent themes identified as

follows:

1. Aspiring positive Outlook. Most of police front liners have positive

outlook based on their border management experiences that despite of all

challenges that they encountered during border management they will

provide a quality of service to the people to maintain Biliran Province safe

and protected from COVID 19 pandemic. As a matter of truth, Informant 1

persuasively pointed out that:

An amun kuan nga dere maka sulod an covid 19 ha probinsya han biliran kay amo
an sugo han atun gobernor na bantayan hin maupay para maging safety an probinsya
han Biliran IID1.SS7 Our goal is to prevent Covid 19 in the province because it is the
order of our governor which is to secure and safety of the province

Informant 2 on the other side expressed his earnest to suppress COVID 19 in

the province. Consequently, he was very vocal by saying that:

Yes maam, an akun unta maam na ma okay na inen atun pati ine nga covid na an
border ngada bisan ..a mayda geayapun na dere ma control at least minimal nala an
kuan inin mga burahatun maam ba.. dere nagud parehas yana na makurin panahun.
IID2 SS15: Yes, maam my goal is to become everything okay about covid, make it
control and at least work minimal
 Following the statement of Informant 2, all of the informants unanimously

agreed.

Informant 3 added in very determined feeling that the Biliran province will

become zero cases for COVID 19. By emphasizing that:

Maging kuan la unta maam, maging sering paman Zero Cases na unta kita dinhe ha
atun province maam. IID3.SS23We aim that the province become zero cases

2. Resilient and consistent on achieving goals. All of the informants resilient and

consistent on achieving their goals by strongly implement the health protocols and

executive orders, by setting as a good example to the people and continue to

educate the people for their safety and to prevent from COVID 19 pandemic. As a

matter of fact, Informant 1 believably pointed out that:

So Amo lageh ito, strektuhun naton kun anun ma protocols han border, always kita
mag sul ot hin facemask para herayu kita han covid kay importante gud ito hiya kay
para maherayu kita han sakit. IID1.SS8 So that’s why, Strict implementation of
border protocols, always are face masks so that we are safe from COVID because it
is the most important for us to keep safe from that pandemic

To further support this assertion, Informant 4 was also share his aim by saying that:

Ah kinahanlan nala gud mag estrikto maam, estrickto gud kay para ah dere
nagud lumala iton atun problema maam tapos anu ka hine
maam.IID4.SS31We need to be strict so that this problem could not become
worst and then they need to follow so that these problems will not worst
sumunod nala liwat hera kun anu an kuan in papa emplemntar.
Informant 2 shared also his statement that as a police front liner they will achieve

their goals by making a good rule model to the people that as a police front liner

they are also following COVID 19 protocols. When he stated that:

- Ah amo adtun yakan kanina maam na being a front liner na ipakita liwat ha
mga tao na kami for example na sunod kami han balood liwat being a rule
model is like wearing facemask face shield tapos in sasaway hera na party han
social distancing.IID2.SS16:Being a front liner we show to people that we for
example following the rules being a rule model like wearing facemask, face
shield and social distancing.
‘

Additionally, Informant 8 further affirmed that in order to continue their goals they

will continuously serve and educate the people of Biliran Province by conducting

information drive. He was saying that:

For me in order achieve that the biliran will be a free from covid 19 syempre e
will do our best ah… to serve the people of biliranun we will continue as the
border security of biliran and also there is a program of the PNP wherein the
personnel of the Biliran Provincial force is iven leftlits as information drive
herein the safety protocols against covid 19 is tapos this office also is given
free facemasks to te constituents of biliran.IID.SS61 For me in order achieve
that the biliran will be a free from covid 19 syempre e will do our best ah… to
serve the people of biliranun we will continue as the border security of biliran
and also there is a program of the PNP wherein the personnel of the Biliran
Provincial force is iven leftlits as information drive herein the safety protocols
against covid 19 is tapos this office also is given free facemasks to te
constituents of biliran
Finally, Informant 10 replied to the same question that I have asked and she

proudly state that:

For me …ah… the what will be the help of the institutional goals to help the
PNP of service.. we as a fronliner we will do the our very best to make our
province a free from covid 19 ah.. We have a lot of things to do like bayanihan
distribution of fliers and a lot of things to do a because we are… because we
believe in the saying that a good follow… a good leader is a good follower
when the people look that we are doing good… so the people will have to
follow us and whatever protocols that we implemented the people will do
thank you and that’s all.FGD10.SS76 For me, what will be the help of the
institutional goals to help the PNP of service.. We as a fronliner we will do the
our very best to make our province a free from covid 19 ah.. We have a lot of
things to do like bayanihan distribution of fliers and a lot of things to do a
because we are… because we believe in the saying that a good follow… a
good leader is a good follower when the people look that we are doing good…
so the people will have to follow us and whatever protocols that we
implemented the people will do thank you and that’s all

To prevent and being safe from COVID 19 pandemic is possible with the support

and cooperation of everyone.

Analysis of Data

In order to conduct this study, the Colaizzi methodological approach to

phenomenological inquiry was adopted. Therefore, the emergent themes are the

most effective way to communicate the lived experiences of the front-line officers

in managing the border in Biliran Province during the COVID 19 Pandemic. The

following theories served as the study's foundation: First, Edmund Husserl's

(1859–1938) phenomenological theory. This theory explored the philosophy of one

person's lived experiences. According to this theory, human lived experience is the

ultimate source of all meaning and value.

Second, Haveman & Wetts' organizational theory (2019). This theory explains how

individual efforts affect how organizations function, exist, use resources, formulate

and put into practice policies, manage their human resources, give leadership, and

reorganize. Additionally, it is an interdisciplinary field that studies how people

solve problems, increase productivity and efficiency, and satisfy stakeholder

expectations. This covers sociology, psychology, communication, and

management. then develops normative theories of how organizations should

behave based on these patterns. This is done to address the issues with border

management during the COVID 19 pandemic (Haveman & Wetts, 2019).

Last but not least, Emile Durkhiem's (1858–1917) theory of culture aims to

comprehend the connections between people, environments, institutions, and

routine activities. Therefore, comprehension of everything while paying great

attention to power dynamics in our daily lives aids in illuminating how social and

material contexts shape our experiences. The theory also reinforces the assumption

that markets operate effectively because they are driven by social people and their

unique ideas, attitudes, values, and knowledge rather than by autonomous

individuals who are not subject to social constraints. This would take care of the
informants' wishes to enhance the level of service they provided when

administering the border during the COVID 19 epidemic.

I. Lived experiences of the informants in managing the border during

COVID 19 pandemic.

A. Positive Experiences of the Police Frontlines on managing the border

during COVID 19 pandemic.

There are themes for the positive experiences of Police frontliners on

managing the border in Biliran Province during Covid 19 pandemic and these

are the Happiness and Satisfaction, Community voluntarism and Support. These

themes signify the affirmative experiences of the police frontliners during

Covid 19 pandemic.

a. Happiness and satisfaction. Knowing the informants' most recent

experiences with border management during the COVID 19 outbreak

was one of the interview's main goals. Results indicated that the

majority of participants had contentment and satisfaction during

border management. It is the main cause of why so many residents in

the province of Biliran are willingly following and assisting police

front-line officers in the execution of border rules.

The affective components of happiness and satisfaction include the

positive and negative moods and emotional episodes that people experience.
Several self-report methods have been devised to measure these affective

components. A distinction is whether the methods are on-line such that they

assess immediate affects (Stone et al. 1999) or retrospective and memory-

based (Schwarz et al. 2009). The positive and negative affect scale (PANAS;

Watson et al. 1988) has frequently been used either on-line to measure current

mood or retrospectively to assess the frequency and intensity of affects for a

specified timeframe. On this measure happiness increases with the frequency

and intensity of positive affect (PA), including emotions such as joy and

delight, and decreases with the frequency and intensity of negative affect (NA),

including emotions such as anger and fear. A measure of emotional well-being

(also referred to as the affect balance) is constructed by computing the

difference between retrospective assessment of the frequency and/or intensity

of positive and negative affect.

b. Community voluntarism and Support. The informants' second pleasant

encounter highlighted the extent to which residents in the province of

Biliran supported them. They thanked the community's assistance and

volunteerism during the installation of border protocols.

Rural volunteers have long played a crucial role in the wellbeing of rural

communities, and in recent decades, this role has broadened and duties have

increased. This is a recurring topic across the rural volunteering research. The
phrase "volunteerism, in both its formal and informal forms, pervades the entire

rural sector" was used by Rogers (1987, p. 355) in one of the earliest papers to

discuss volunteering in rural areas. He also noted that rural communities have a

long history of using volunteers to provide vital services. But he pointed out that

since the 1960s, volunteers have played a bigger part in "self-help" programs.

B. Negative Experiences of the Police Frontlines on managing the border

during COVID 19 pandemic

While the informants of this study had positive experiences, negative

experiences on the other hand was also conveyed by the informants.

a. Unexpected Frustrations. The majority of the informants spoke of their

discouraging experiences as a result of their hopes being dashed for how

to manage the border during the COVID 19 outbreak.

(1939, p. 7, Dollard et al.). In other words, rather than being an emotive

state, unexpected frustration is characterized as an occurrence. It might be argued

that the advantage of describing frustration as observable aspects of events or

environmental traits is that it enables objective description and testing of its causal

consequences, such as those on aggression, rather than depending on subjective

self-reported introspection. The unanticipated frustration theory has been modified

and reformulated in the past, but it has always been based on this fundamental yet

rather paradoxical ascertainment.

b. Conceding different problems.  majority of the informants mentioned

their difficulties managing the border during the COVID 19 pandemic

because of stubborn individuals, the local government's lack of updating

the latest E.O release, the acquisition of Q.R codes, maintaining physical

distance, and adhering to health guidelines.

The exchange of proposals and counterproposals is one of the many processes

that often make up a negotiation. Both parties are anticipated to offer and concede

during negotiations conducted in good faith. Not only are you trying to solve the

issue here, but you're also trying to gather information that will help you

understand what the real problems might be and how you see the world. The

objective of extensive information exchange through offers and counteroffers

should be to produce a shared definition of the issue (Pruitt, D. G., 1983).

II. Informants address the problems encountered in managing the

border during COVID 19 pandemic.

The theme generated to address the problems encountered on managing the

border during covid 19 to the informants such as Equipped and Persistence.

 a. Equipped and Persistence. The majority of police front-line officers are

diligent and well-prepared to address any issues that may arise during

border control during the COVID 19 pandemic. They are always willing

to assist and work to find solutions.

In order to guide and explain attitudes, standards, and actions, equipped and

persistence are seen as deeply ingrained motivations (Schwartz, 1999). Being

prepared and persistent can affect how people assess different events and their

significance as well as how they are driven to engage in activities under varied

conditions. Work serves the primary purpose of ensuring financial stability and is a

significant area of human activity. However, employment also satisfies additional

psychological needs that promote development and learning, and it also manifests

social involvement. What matters to people and what they desire to accomplish at

work is determined by their work values (Warr, 2008).

III. Aspirations of the informants to improve their quality of service in

managing the border during COVID 19 pandemic?

There are two aspirations of informants to give emphasis on the

improvement of their quality service such as Aspiring positive Outlook and

being Resilient and consistent on achieving goals.

a. Aspiring positive outlook. Based on their experiences managing borders,

the majority of police officers on the front lines have a positive view and
 believe that they will continue to give the people of Biliran Province

exceptional service in order to keep them secure and protected from the

COVID 19 epidemic. I'll tell you the truth,

Service quality is basically a mind-set influenced by long-term overall

evaluation of an evident performance. When considering the customer's perception

of the service through their service encounter, the quality of the service is naturally

considered as an attribution. Assessments of service quality are made based on

evaluations of interaction, result, and physical environment quality. One of the

important metrics that goes into the customer's satisfaction assessments is service

quality (Zeithami Valarie A. et al., 1990).

b. Resilient and consistent on achieving goals. All of the informants are

determined and persistent in reaching their objectives by adhering strictly

to the health regulations and executive directives, providing a positive

example for others, and never ceasing to teach people about their safety

and how to avoid the COVID 19 pandemic.

"A future-focused cognitive representation that directs behaviour to a

competence-related end state that the individual is committed to either approach or

avoid" is what is meant by an achievement objective (Hulleman, Schrager,

Bodmann, & Harackiewicz, 2010, p. 423). A substantial body of work on

accomplishment objectives has been written during the past three decades (see
Hulleman et al., 2010, for a meta-analytic review). Individuals have different

habits and preferences when pursuing their goals, according to existing studies

(Harackiewicz & Sansone, 1991). The antecedents of achievement objectives have

been found by one line of research. For instance, males in academic settings are

better at goal orientation than females; age is adversely correlated with

accomplishment goals; conversely, self-efficacy and perceived social environment,

including peer relationships and a sense of belonging, are positively correlated

with achievement goals (Ablard & Lipschultz, 1998; Anderman & Anderman,

1999; Bong, 2009; Phillips & Gully, 1997).

CHAPTER 3
SUMMARY, FINDINGS AND IMPLICATIONS

Summary

This study aimed to explore the life experiences of police front liners in

Managing the border in Biliran Province during COVID 19 Pandemic.

Specifically, this study seeks answers the following:

1. What are the experiences of the informants in managing the

Border during COVID 19 pandemic?

2. How do informants address the problems encountered in managing?

the border during Covid 19 pandemic?

 3. What are the aspirations of the informants to improve their quality?

of service in managing the border during Covid 19 pandemic?

The informants of this study were ten (10) police front-liners who were

assigned in managing the border in Biliran Province during COVID 19 Pandemic.

Four of them were individually interviewed and the remaining six were

included in the focused group discussion.

The main instrument used in this study was the interview guide personally

prepared by the researcher containing open-ended questions which was validated

and approved by the respected panel members.

Before collecting data, permission to interview police frontliners in Biliran

Province was requested from the Police Provincial Director through letter. Upon

receiving an approved letter from the Provincial Director of Biliran Police, the

researcher sets up interviews with informants. After setting up the interview, the

researcher distributed and explained the informed consent form to the informants.

After paperwork are signed, the interview and discussion are recorded. The

interviews were performed in the informants' homes in a language they understood

for privacy. After the interview, the researcher's and informants' recordings were

transcribed and interpreted. Audio recordings were made available for any

examiner/panel member to verify transcription correctness and reliability.

Informants signed off on transcription results to eliminate bias.

 The interview was recorded on audio. Transcribed, read, and examined

numerous times to extract relevant statements. Translated and examined crucial

statements formed meanings. Creating cluster themes from similar meanings.

Emergent themes emerged from clustered themes.

Findings

Based on the result and findings of the study, 7 emergent themes were identified.

(2) themes described the positive experiences and (2) for negative experiences of

the informants. The other remaining three (3) emergent themes would give details

to the Experiences of the police front liners on managing the border during Covid

19 pandemic.

For positive experiences of the informants, the following themes are formulated

namely: Happiness and Satisfaction and Community voluntarism and Support

In spite of the positive experiences of the informants, negative experiences were

also determined of the police front-liners in managing the border during COVID

19 pandemic such as: Frustrations and Conceding different problems.

Aspirations of the informants to improve their quality of service in managing the

border during COVID 19 pandemic, includes: Aspiring positive outlook and

Resilient and consistent on achieving goals .

Implications

Implication for Practice

Based on the research findings, I hereby present the following

recommendations, suggestions and measures for implementation by the following

entities.

The government should allocate budget to address the specific needs of the

Police front-liners such additional increase in salary and Analyze in depth the

unique effects of such crises on policing, including demand, supply, and practice.

 Crafting Policy (Planning: IATF & DOH)

 Enforcing (Do: PNP, Barangay Officials)

  Monitoring (LGU)

 Assessment (DRRMO)

During a public health emergency, police-community relations may suffer.

Officers' need to enact laws that restrict civil freedoms may cause tensions on both

sides to increase. Police harassment and abuse of infected people may also stem

from a lack of awareness and understanding of a disease or virus, such as COVID-

19. The police reaction during COVID-19 and afterward should adjust to the

shifting demands and expectations of the public at various stages of the epidemic

and implement varied policing strategies both during and after lockdowns and

other restrictions. In order to effectively use online communication to engage with

impacted persons and assure compliance with public health limitations, police

organizations need also develop suitable messaging and social media strategies.

IATF-DOH organization renewal at the provincial, municipal, and barangay

levels, as well as collaboration with other government organizations. In

establishing their various roles and functions, the health sector which includes

faith-based organizations and private or non-governmental organizations is

important. This action is significant for a well-planned, systematic, and open

program execution. The Covid-19 awareness program should be implemented

effectively and efficiently thanks to the close cooperation of the council members.
 To ensure proper implementation and limitations on the spread of covid-19,

it is necessary to assign trained program police officers to the border areas. These

officers will work closely with local residents, the DRRMO, and provincial

personnel.

Experiences highlight the necessity of approaching the planning process

rationally and methodically, starting with a full comprehension of the problem. In

light of the lessons learned, agency representatives should concentrate on creating

a flexible plan that builds on current public health recommendations and is tailored

to a COVID-19 pandemic. The agency's preparation process will be aided by

including and educating the organization as well as incorporating current multi-

agency planning and emergency response initiatives into the plan. One official

said, "The planning process is just as important as the conclusion, you have to go

through the educational process of comprehending the risk and considering the

concerns in order to properly appreciate the impact. Then, as an agency, you are

able to reduce it to its simplest components.

Implications for Future Studies

The researcher suggests conducting further studies on the following areas:

 Life Experiences of Barangay Police on Enforcing the COVID 19 Protocols.

The life experiences of Barangay Police are necessary for future studies how

they are enforcing the COVID 19 Protocols. Specifically, the strategies

 where we can get substantial information to improve enforcement system

and financial support in barangay level.

 Life Experiences of DRRMO in Assessing the COVID 19 Pandemic. The

future researcher should conduct the life experiences of DRRMO personnel

on how they will develop a resource map and emergency response on covid-

19 outbreak.

 Life Experiences of IATF Crafting the Policy during COVID 19. The life

experiences of IATF and DOH personnel are necessary for future studies on

how they will disseminate information and awareness on preventing the

spread of covid 19.

 Life Experiences of LGU on monitoring during COVID 19 pandemic.

Future research on how municipal personnel will periodically monitor the

COVID 19 virus will need to take into account their life experiences. Not

only for health precautions, but also to help individuals who have contracted

the illness.
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APPENDICES

APPENDIX A

TRANSMITTAL LETTER
APPENDIX B

INDORMED CONSENT FORM

Appendix C
INTERVIEW GUIDE
VALIDATION SHEET FOR INTERVIEW GUIDE
APPENDIX D

SAMPLE VERIFICATION FORM OF TRANSCRIPT

APPENDIX E

LOCATION MAP
Biliran Bridge

Biliran Province Border

Biliran Province Border Checkpoint Area

The Biliran Province Map

APPEDIX F
SAMPLE CODED SIGNIFICANT STATEMENTS

Significan Participant Line

t SIGNIFICANT STATEMENTS Number Number
Statement
Number
1 nan a bantay kami han boarder nan dako ito na An naka.. 1 1-2
nakalipay ha amun an mga tao na nasunod nan hin an ma
na papasalamat ha amun ehaoun kalipay ban a na
papsalamat eap hera ha amun ha namun

The things that made us happy are those people who

are following and those who thank us on our duty in
the border. They thank us for that.

An ma tao na suporta ha amun na nalilipay kay dire dayun

basta basta nan aka sulod ha boarder an taa gaas nan an
taa iba na lugar nga pusible nga magdara hin mga sakit na
Covid 19

Those People who are happy and supported us because

people from outside biliran are not easily coming in
which are possible that they are the carrier of the virus
of Covid 19

P1: SS1
2 Kay Nalipay ako kay tungud han amun amun oa duty 1 3-6
didto damo geap an nalipay nga dire basta basta na
nakaka sulod an aray mga QR Code an kulan
Requirements salit dere ngayan labag ha era ba nga nag
bantay kami didto. Nakaada kami hin tiktok para han
amun ma kababayan amo nga nag trending kami dida nga
tungd han amun tiktok na KMJS pa.

we are happy because of our duty there are many

people are happy because its people outside the
province could not easily to get in specially if they
don’t have QR code, locking of requirements that’s
why we know that it’s not against them if we are
rendering our duty in the border.

P1: SS2
3 Ah Usa na ngadto an mga tao na ma tig-a an ulo, dere 1 7-10
 nasunod han atun Boarder E.O,ada pa an iba na bisan mga
sayop nah era hera pa an mag isog ngan hera pa an nan
mumusa ha amun didto .

One of them, are those people who are hard headed,

those who are not following in the border Executive
Order , others even it is their mistakes they are the one
to get us mad.

P1: SS3
4 Dire kasi nakasabot an iba nga may mga changes an atun P1
gin gagaas na bag-o nga E.O order han atun gobyerno
sanglit nagkaka ada hin problema dida ha border, nag
kakaada hin araway usahay, nakigbatunay dida han mga
bantay kaya waray maka sabot han bag-o nga order nga
gumawas so nagkakaada hin kulan nganconflict tas
nasisina an iba.

Others didn’t understand that there are changes in the

Executive Orders of our government that’s why
problems may encounter in the border, people get us
mad, they are argue because they don’t know the ne
E.O it makes conflict and they get us angry.

P1: SS4
5 Number one hito dida an kuan…an QR Code kay an iba P`1
waray tapos dre dayun hera naka sulod hito dida tungod
aray hera QR code kay nakukuan an iba na dedeny pag
himo,. Tapos an iba dere dayun na iiform nga may bag o
nga E.O tapos ga travel pass usa pa ito ky an iba dere
maaram nga nab ago nliwat. tapos nadugang naliwat may
ma nasulod nga dere taga dinhe ha atun dere hera maaram
nga may QR Code an biliran .

Number 1 is QR Code because others don’t have it,

and because of that they cannot get in the province
easily because in et in because other are denied. And
others are not informed into the ne E.O and travel
pass is another problem and another is there are
people who are wanted to go to biliran province but
they don’t know that Biliran province has
implemented the QR Code.

Amo ito maam nga nasisina an mga tawo kay kulang an

papel bisan kulang hin usa nga papel maam dre hera naka
 sulod kay tungud nga kuan man gud hiya requirements
man gud hiya pag sulod tapos an iba dre na iinform dako
gud talaga hin problema mam amo nagkakada hin mis
understanding dida han pa sulod kay nasisina hera

That’s why there are people who are locking of papers

so because they are locking of papers they cannot get
in coz it is the requirements in getting in, it is bi
problem and since others are not informed it is bi
problem because it will lead into misunderstanding in
getting in, they et angry.

P1: SS5
6 Aw amo nla ito hera maam gin aasist ngan in kakadto P1
namun hadtun labaw dida ha border nga alayuni nla kun
anu an maupay para hera maka sulod nan kun an un anay
nera buhaton.

They assist them e send them in our head in the order

management to guide them if hat would be the good
thin to do for them to enter Biliran Province.

P1: SS6

7 An amun kuan nga dere maka sulod an covid 19 ha P1

probinsya han biliran kay amo an sugo han atun gobernor
na bantayan hin maupay para maging safety an probinsya
han Biliran

Our oal is to prevent Covid 19 in the province because

it is the order of our governor which is to secure and
safety of the province

P1: SS7
8 So Amo lageh ito, strektuhun naton kun anun ma P1
protocols han border, always kita mag sul ot hin facemask
para herayu kita han covid kay importante gud ito hiya
kay para maherayu kita han sakit.

So that’s why, Strict implementation of border

protocols, always are face masks so that we are safe
from covid because it is the most important for us to
keep safe from that pandemic

P1: SS8
APPENDIX F1
SAMPLE OF FORMULATION OF MEANING
SIGNIFICANT STATEMENTS FORMULATED
MEANINGS

Ah, happy maam, kay kanan kay Makita nimo an mga tao maam Gratitude and willingness to
ba na kanan nasunod sa police officer na command ka na follow the border
tutduan bah hera tapos nasunod so at the end of the day maka requirements and protocols
implemented by the police
serin ka na nakuan mo an imo being a police officer maam ba, na
front liners
mando ka ha era tapos, may mga tao gehap na nahatag hin libre
na isnak ngan pogkaun tapos bagan nasuporta maam ba ngan an
mga frontliner na dere harumamay an trabaho
FM9
Happy maam, because you can see that people are following
from police officers command at the end of the day you can
say that they are following being a police officer. But there
are also people who are given us snacks and foods they
support us front liners because our duty is not that easy.

P2: SS9

Satisfied maam kay anu ine kanan amo na adtu maam, nakagaan The significance of
sa piling nga nakabulig ka tapos an imo nabuligan na pasalamat appreciation into small things
lat ha imo gives inspiration and
motivation
Satisfied maam, because it is satisfying that we can help and
they are also thankful to us.

P2: SS10 FM10

Ah..un happy maam unang una an pigging piraw ok gadla maam Disappointment of police front
kay frontliner man pero as mapiraw gud talaga pero ha serbisyo liners to the people because
isip usa nga police offier kakayanun then mayda lat mga kuan some are refused to comply
on the implementation of
liwat na mga tawo ah anu ine..commuter bisan anhun pag
border protocols
explain nga dre ka makasulod nabaribad tapos na mormor nga an
sasayupon an kuan pa an kami nga frontlner nsisina maam ba,
pero mea mn gep nasunod an iba..

Unhappy maam, first tired its okay because we are front

liner but it so tired but it is our service as police officer e can
do it but there are people a commuter that even e told them
that they could not enter they murmur and they blame us FM11
frontline’s they get mad to us.

P2: SS11

Unhappy amo adtu maam, na Perseverance on rendering

unhappy ka kasi may mga time nga makuri kaptan an sitwasyun service to the people aiding
maam ba, ah, sugad hine maam o sir hain dapit ini e kuan kay an solution to every problem to
maintain public safety , peace
amun style maam amun liwat e guide la na atleast bisan
and order.
macontrol namun an sitwasyun na aray ma lampas ba anu ine m
kuan han polisiya han border maam ba nga ma settle geap an era
problema.

I become unhappy because of that hard time handling

situation. But we still assess and guide them at least we
control the situation that nobody will pass the border and at FM12
least e settle problems.

P2: SS12
So amo adtu maam an kuan anu ine may mga commuter hera na
inosente hera pero bag o man gud, ba o man gud ito na in kuan Lock of informations cause
ito na mga E.O a weak ahead e kuan anay pero na insenst gud problems and issues on the
implemetations of ne executive
eap ito hera na dere hera informed nan ma ba o na E. O maam
orders.
ba.. tapos napirit pa pa sulod.

So, there are commuters that are very innocent and un

updated to the ne E.O release by the local overnment. When F13
we told them about it that there are already another rules or
protocols to follow they are still insested to conseder them or
allow them to enter the province.

P2: SS13
Example maam an kuan pa kuan han QR Code so kami na police Generosity in serving the
nag nabantay geap didto pakita namon na damo na didto hin people is always on heart of
tawo na assist kami an iba na waray QR Code amon in bubuligan the police front liners,
upholding trust and confidence
pag himo tapos kun dere gud madara amon gin papakadto han
in helping people.
era command post an era labaw didto ha kuan ha border maam
han kanan health an mga taga health.

Example are QR code so e the police on duty if we saw that

there are many people we assisted that don’t have QR code e .
help them if it is impossible e bring them into the command
post in the border of the health FM14

P2: SS14
Yes maam, an akun unta maam na ma okay na inen atun pati ine
nga covid na an border ngada bisan ..a mayda geayapun na dere
ma control atleast minimal nala an kuan inin mga burahatun
Doing great job to aim once
maam ba.. dere nagud parehas yana na makurin panahun.
goal the safety of Biliran
Province from Covid 19
pandemic
Yes, maam my goal is to become everything okay about
covid, controllable, minimal and not the same those past
times.
FM15
P2: SS15
Ah amo adtun yakan kanina maam na being a frontliner na A police front liners is setting
ipakita liwat ha mga tao na kami for exaple na sunod kami han a good example to everyone by
balaod liwat being a rule model is like wearing facemask face following the rules and
regulations they implemented.
shield tapos in sasaway hera na party han social distancing.

Being a front liner we show to people that we for example FM16

following the rules being a rule model like wearing facemask,
face shield and social distancing.

P2: SS16
APPENDIX F2

DEVELOPMENT OF CLUSTER THEMES

FORMULATED MEANINGS CLUSTER THEMES

Appreciation of simple but meaningful
activities during the duty in the border.

FM1 Happiness and priceless feeling on the

cooperation’s of the people on following border
Gratitude and willingness to follow the protocols during Covid 19 pandemic in the border
border requirements and protocols of Biliran Province.
implemented by the police frontlines

FM9

Happy and contentment in the time of covid

19 pandemic because of the heartfelt support
of the people.

FM17

Acknowledge the effort police frontlines in a

simple way make them happy and motivated
to do and continue their journey on fighting
covid 19 pandemic and keeps people always
safety.

FM18

Happiness in a since of voluntarism of the

people inside and outside Biliran province

FM63

Felling of joy and pleasure because of the

people who is following covid 19 protocols.

FM68
Safety, security and well-being of the family
is of primary importance.

FM73

.
Support, contentment and determination from
people is important for the job ill done.
FM2
Support and voluntarism of the people on helping
police frontlines in conducting border Covid 19
protocols make them satisfied and contented with
their job.

The significance of appreciation into small

things gives inspiration and motivation

FM10

Acknowledge the effort police front liners in a

simple way make them happy and motivated
to do and continue their journey on fighting
covid 19 pandemic and keeps people always
safety.

FM18

Satisfaction in doing the responsibility as a

police frontliners

FM33

Satisfaction in duty in a way that they

provided security and satisfaction to the
people.

FM41

Following protocols creates relief and

satisfaction to the police front liners for all of
the families could be safe from covid 19
pandemic
.
FM53
APPENDIX G

DIAGRAM OF COMMON THEMES

Positive
Experience

Happiness and Community

Satisfaction voluntarism and
Support

Negative
Experience

Frustrations Conceding different

problems

Address Problems
Encountered
EncouneEncounter

Equipped and
Persistence

Aspirations

Aspiring positive Resilient and

Outlook consistent on
achieving goals
APPENDIX H
DOCUMENTATION OF INTERVIEWS & FGD

Individual Interview with Informant

The researcher with the Informants during FGD

The researcher with the Informants during FG

CURRICULUM VITAE
Name: Mary Cris C. Briones

Age: 31 years Old

Religion: Roman Catholic

Address: Brgy. Hugpa Biliran, Biliran

Date of Birth: May 3,1990

Civil Status: Married

Sex: Female

Parents:

Father: Eugenio Carbo

Mother: Lorna Carbo

Educational Attainment:

Elementary: Hugpa Elementary School

( SY 1999-2001)

High School: Biliran National Agricultural High School

(SY 2005-2006)

Collage: Naval State University

(SY 2009-2010)

Work Experiences:

College Instructor (SY 2015- present)