Professional Documents
Culture Documents
Daftar Pustaka Kerja Praktek
Daftar Pustaka Kerja Praktek
Daftar Pustaka Kerja Praktek
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marketing strategies. Journal of Health Care Marketing, 5(4), 19–25.
Huang, Y.-K., & Kuo, Y. (2008). The evaluation of logistics service quality on home delivery
service for online auction. IEEE International Conference on Service Operations and
Logistics, and Informatics.
International Business Machines Corporation. (2016). The Financial Impact of a Positive
Employee Experience. https://www.ibm.com/downloads/cas/XEY1K26O
James, J. A. M. J. C. (1997). Importance-performance analysis. Journal of Marketing, 41, 77–79.
https://umnaw.ac.id/wp-content/uploads/2019/02/Importance-performance-
analysis_Martilla-James-1977.pdf
Kenton, W. (2020). Gap Analysis. Investopedia. https://www.investopedia.com/terms/g/gap-
analysis.asp
Kim, S., & Ji, Y. (2018). Gap Analysis. The International Encyclopediaof Strategic
Communication. https://doi.org/10.1002/9781119010722.iesc0079
Matlhape, M., & Lessing, N. (2002). Employees in Total Quality Management. Acta Commercii,
2, 21–34.
Morgan, J. (2017). The Employee Experience Advantage - How to Win the War for Talent by
Giving Employees the Workspaces They Want, the Tools They Need, and A Culture They Can
Celebrate. John Wiley & Sons, Inc.
P. Venkata Siva Durga, Sagar, B. A., & Chinnapa, G. B. (2017). Employee Satisfaction.
International Journal of Management and Applied Science, 3(4), 52–55.
http://www.iraj.in/journal/journal_file/journal_pdf/14-358-149822067752-55.pdf
Sageer, A., Rafat, D. S. A., & Puja, M. (2012). Identification of Variables Affecting Employee
Satisfaction and Their Impact on the Organization. IOSR Journal of Business and
Management, 5(1), 32–39. https://www.iosrjournals.org/iosr-jbm/papers/Vol5-
issue1/E0513239.pdf
Watson, W. T. (2020). Breakthrough research: Identifying the factros that make a high-
performance employee experience (HPEX).