SURVEY QUESTIONNAIRE (Quantitative)

Dear Participant, Good Day! This letter intends to help us validate your qualification as a
participant and we humbly request that you answer the survey questionnaire with utmost
honesty. It will only take 5 to 10 minutes of your time. Our study focuses on determining the
effectivity and the effect of cashless payments on consumer preferences and its convenience to
online shopping. By continuing, you are permitting us the authority to see the data you will
provide. Anonymity and confidentiality will be strictly employed for all the information you will
give. Once selected as a participant, an informed consent will be sent to you via the platform of
your choice. Your willingness to participate will be deeply appreciated since it will contribute to
the study’s body of knowledge. Your right to withdraw once the data gathering process has
begun will be highly considered. The data that will be collected will only be used for research
and educational purposes, and will be destroyed once the study has been fulfilled. Thank you
and keep safe. Respectfully, The Researchers

Basic Information

1.Name

2.Age

3.Gender

Male

Female

4. Do you have a business?

Yes

No

6. What mode of payment do you MOSTLY use when purchasing online? *

Cash on Delivery
Online Payment
7. If you chose “online payment” what type of e-wallet do you MOSTLY use to pay? (Select your
top 3)

Gcash
Paymaya
GrabPay
Shopee Pay
Lazada Wallet
Paypal
Online Bank
Lyka Gems
Others

8. From whom do you learned to use online payments

Family
Friends/Peers
Social Media
Online Shopping Platform
Promotions Posters/Billboards/Publication Materials

9. How often do you shop/buy online?

Once a month
Twice a month
1-2 times a week
3-4 times a week
More than 5 times a week

10. What online shopping platform do you usually shop from?

Lazada
Shopee
Grab
Foodpanda
Others
11. What products do you usually purchase online

Food (Restaurants)
Groceries Home & Garden (Tools, Furniture, Appliances & Household)
Clothing and Accessories (Men's & Women's Clothing, Jewelry & Accessories)
Electronics (Mobile Phones, Electronics & Computers
Family (Health & Beauty, Toys & games, Pet Supplies)
Hobbies (Arts & Crafts, Antiques & Collectibles)
Entertainment (Books, Movies & Music)
Miscellaneous

12. How long do you use cashless payment as an option in doing your transactions?

Less than a month

Less than a year
More than a year
More than 3 years

13. I prefer cashless payments than Cash on delivery

14. Do you find difficult to access the internet in using online payments

15. Do you feel secured using cashless payment options

16. Do you think that cashless transactions can be used as long term replacement with
traditional the cash transactions?

17. Do cashless payments offer convenient and fast transactions?

18. Do you think that online transactions are more likely preferred rather than using Cash-on-
Delivery (COD)?

19Do you agree customer loyalty is maintained through using cashless payments?

19. Do you think using cashless transactions make you feel more secure when sending
payments than using COD
20. Do you receive benefits (rebates or cashbacks) when buying products using the cashless
payment?