Teamcenter L1 support JD

Experience Mandatory Skills Other Mandatory Skills: Roles and Responsibilities:

* Minimum 3 Years of * Knowledge of Teamcenter Architecture(2T, 4T) * Strong analytical and trouble * Provide Support on Saturday
Teamcenter Support * Knowledge on FMS troubleshootig shooting abilities. * Solve L1 tickets on the application
experience on customer * Teamcenter servers/services monitoring and availability * Loves solving problems * Document root cause analysis of issues
production instance * Monitoring scheduled Jobs/Scripts * Has a systematic way to solve * Communicate with users on issues
problems. * Work with L2 on issues which cant be
* Minimum 2 years of * Teamcenter Installation
* Should be able to perform root solved by L1
experience on Teamcenter 11.x * Dispatcher troubleshooting cause analysis and arrive at the right * Provide workarounds to issues
3 Resource (3-5 Years) * Active Workspace troubleshooting solution * Develop Knowledge Management
1 Resource(1-2 Years) * CATIA Integration troubleshooting * Excellent verbal and written database for solved issues
* T4S Integration troubleshooting communication skills * Monthly Ticket status report
* Office Integration troubleshooting * Team player * Adhering to agreed SLA
* BCT troubleshooting * Learning attitude - willing to learn * Providing required Basic Teamcenter
* Teamcenter Community Collaboration troubleshooting new things. trainings for new users
* Teamcenter Reporting & Analytics(TcRA Reports)
troubleshooting
* Knowledge of the Ticketing tools(Like service now,
Remedy, SmartCenter)
* Knowledge about ticket priorities and SLA

Teamcenter L2 Support
Experience Mandatory Skills Other Mandatory Skills: Roles and Responsibilities:
* Minimum 3 Years * Knowledge of Teamcenter Architecture(2T, 4T) * Strong analytical and * Should be able to guide Team
of Teamcenter * Knowledge on FMS configuration and troubleshootig trouble shooting abilities. * Should be responsible for maintaining SLA and availability of
Configuration, * Teamcenter Installation * Loves solving problems Teamcenter Application
Customization * BMIDE Configuration, data model, Preferences, ACL, * Has a systematic way * Solve tickets which can not be solved by L1 Team
Admininstration Stylesheets, PLMXML Admin Module to solve problems. * Reach out to GTAC for Product Issues and raise IRs
experience * Basic knowledge on RAC and ITK customization * Should be able to * Work with L3 on issues which cant be solved by L2
* Minimum 2 years * Experience in developing ITK utilities perform root cause * Provide permanent fix for the recurring issues
of experience on * Experience in tcxml import and export utils analysis and arrive at the * Able to work on minor enhancements,Customization and
Teamcenter 11.x * Building workflows and writing custom handlers right solution configurations
* Dispatcher configuration and trouble shooting * Excellent verbal and * Perform deployment in non-production environments
* CATIA Integration written communication * Able to prepare deployment document for the production
* T4S Integration skills * Providing required basic training on Teamcenter for new users
* Office Integration * Team Lead
* BCT Configuration * Learning attitude -
* Teamcenter Community Collaboration willing to learn new things.
* Experience of working on Active Workspce, both
configuration and customization
* Experience of working on creation of TCRA reports,
definitions, cubes, JSP
* Scheduling of TCRA reports on servers