Summer Internship Report In FMCG Industry

at

ITC Ltd

Submitted in partial fulfilment of the requirements for the award of the

Degree of Bachelor of Business Administration (Finance and International
Business)

CHRIST (Deemed to be University)

By

Rishika Palriwal

Reg. No. 2023674

Under the guidance of

Dr. Sunita Kumar

School of Business and Management

CHRIST (Deemed to be University)
BENGALURU
2022
 CERTIFICATE

This is to certify that the project report, titled, “summer internship report” submitted to
CHRIST (Deemed to be University), in partial fulfilment of the requirements for the award of
the Degree of Bachelor of Business Administration (Finance and International Business) is a
record of original study undertaken by Rishika Palriwal, during the period 2022-23 in the
School of Business and Management at CHRIST (Deemed to be University), Bengaluru,
under my supervision and guidance. The Internship report has not formed the basis for the
award of any Degree/ Diploma/Associate ship/ Fellowship or other similar title of recognition
to any candidate of any University.

Date: - Signature: -
 DECLARATION

I, Rishika Palriwal, hereby declare that the project report, titled “Summer Internship Report
in ITC Limited.,” submitted to CHRIST (Deemed to be University), in partial fulfilment of
the requirements for the award of the Degree of Bachelor of Business Administration
(Finance and International Business) is a record of original and independent study undertaken
by me during 2022-23 under the supervision and guidance of Dr. Sunita Kumar, School of
Business and Management and it has not formed the basis for the award of any Degree/
Diploma/ Associateship/ Fellowship or other similar title of recognition to any candidate of
any University.

Date: Signature: -
 ACKNOWLEDGEMENTS

I express my special thanks to Dr. Sunita Kumar, Assistant Professor, School of Business and
Management, CHRIST (Deemed to be University), Bengaluru for taking time to guide and
mentor me. Her expert advice and constant motivation helped me to conduct the study in a
systematic and orderly manner. I would like to express my deepest gratitude to ITC Limited,
Bangalore for giving me the opportunity to conduct my internship. I would like to thank Linu
Charles, HR Manager, ITC Limited, Bangalore, for taking the time and effort to support and
guide me in carrying out this study. I would also like to thank Dr. (Fr) Abraham V M, Vice
Chancellor, CHRIST (Deemed to be University), Bengaluru, for having provided an
opportunity to carry out this internship as part of my curriculum of Bachelor of Business
Administration Finance and International Business. I would like to convey my gratitude to Fr
Biju K C, Director, Dr Jyothi Kumar, Dean, Dr. Rashmi Rai, HOD, School of Business and
Management, CHRIST (Deemed to be University), Bengaluru for providing me the
opportunity and the support to carry out this internship. This was instrumental in my journey
of studying and understanding the concept of human resource and labour relation especially
in the factories. I would like to also sincerely thank all the individuals involved in this
internship. Their time and valuable conversations were extremely helpful in providing the
required knowledge to make this internship a great experience.

Finally, I would like to thank my parents and friends for their constant help and support.
Their motivation and advice were very helpful in enabling me to conduct the internship and
bring it to completion.

Rishika Palriwal
Offer Letter:
 Table of Contents
Offer Letter: ......................................................................................................................... 5
Overview: - ............................................................................................................................... 2
Product Portfolio: - .................................................................................................................. 2
Vision: - ..................................................................................................................................... 3
Mission: -................................................................................................................................... 3
CORE VALUES ....................................................................................................................... 3
• Trusteeship................................................................................................................. 3
• Customer Focus ......................................................................................................... 3
• Respect for People ..................................................................................................... 3
• Excellence ................................................................................................................... 4
• Innovation .................................................................................................................. 4
• Nation Orientation .................................................................................................... 4
Introduction about the Industry: - ......................................................................................... 4
Company Introduction: - ........................................................................................................ 5
ITC Limited Diversification:- ................................................................................................. 6
Organisational Structure of ITC Limited.............................................................................. 7
CORPORATE SOCIAL RESPONSIBILITIES: .................................................................. 9
Introduction of HRM............................................................................................................. 10
Supply Chain: - ...................................................................................................................... 11
SWOT Analysis: - .................................................................................................................. 12
PESTEL Analysis: - ............................................................................................................... 13
Ansoff and BCG Matrix Analysis:- ...................................................................................... 15
Financial Report:- .................................................................................................................. 16
.................................................................................................................................................. 16
Interpretation of Profit and loss statement: - ...................................................................... 20
Interpretation of balance sheet: - ......................................................................................... 20
Cashflow statement analysis: -.............................................................................................. 21
Ratio Analysis: - ..................................................................................................................... 21
Current valuation of ITC Limited: - .................................................................................... 23
Specialization Area(HR Dep ICMLS) : - ............................................................................. 24
Classification of company ICMLS: - .................................................................................... 24
Training/Induction: - ............................................................................................................. 25
Recommendation.................................................................................................................... 25
Learning & Growth ............................................................................................................... 26
Career Management .............................................................................................................. 26
Highlights: .............................................................................................................................. 27
Women GETS Highlights ...................................................................................................... 28
Important highlight ............................................................................................................... 28
Analysis ................................................................................................................................... 28
Resigned Employee ................................................................................................................ 29
Conclusion and results: - ....................................................................................................... 29
Recommendation and suggestions- ...................................................................................... 29
Conclusion: - ........................................................................................................................... 32
Reference: - ............................................................................................................................. 33
 Internship Details

Name of the Organization: - ITC Limited

Address: - ITC Limited Foods Division, No.18, Banaswadi

Main Road, Maruthiseva Nagar, Bengaluru, 56005 India

Duration of the Internship: - 50 days

Supervisor Name: - Linu Susan Charles

Designation: - HR head of ICML

Contact Number: - 990063626

Email ID: - Linu.Charles@itc.in

1
 ITC Limited: -

Overview: -
Parent Company ITC Limited
Category Consumer Products, Hotel & Services
Sector FMCG
Tagline/Slogan 100 Inspiring years, 100 years 1 mission
India First
USP ITC is rated among the world’s best big
companies
Segmentation Products and services for day-to-day needs

Target Market Middle class market of India followed by

every Indian household
Positioning Enduring Value. For the Nation. For the
shareholder
Competitors HUL, P&G, Dabur, Marico followed by
many more

Product Portfolio: -
Consumer Products
1. Fiama Di Wills
2. Vivel
BRANDS 3. Superia

Food & Beverages

1. Sunfeast
2. Mint-O
3. Bingo

2
 Vision: -
Sustain ITC's position as one of India's most valuable corporations through world class
performance, creating growing value for the Indian economy and the Company's
stakeholders.

Mission: -
To enhance the wealth generating capability of the enterprise in a globalising environment,
delivering superior and sustainable stakeholder value.

CORE VALUES
ITC’s Core Values are aimed at developing a customer-focused, high-performance
organisation which creates value for all its stakeholders:

• Trusteeship
Professional managers are conscious that ITC has been given to us in “trust” by the
stakeholders. Stakeholder value and interest on a long-term sustainable basis.

• Customer Focus
Customer are always primarily focused and will deliver what the customer needs in terms of
value, quality and satisfaction.

• Respect for People

Every individual brings different perspectives and capabilities to the team and that a strong
team is founded on a variety of perspectives.

Individuals should dream, value differences, create and experiment in pursuit of opportunities
and achieve leadership through teamwork.

3
 • Excellence
Strive for excellence in whatever company does.

• Innovation
Pursue newer and better processes, products, services and management practices.

• Nation Orientation
Aware of the responsibility to generate economic value for the Nation. In pursuit of the goals,
no compromise in complying with applicable laws and regulations at all levels.

Introduction about the Industry: -

FMCG- Fast moving consumer goods are products that sell quickly at relatively low cost.
These goods are also called consumer packed goods. FMCGs have a short shelf life because
of high consumer demand (e.g., soft drinks and confections) or because they are perishable
(e.g., meat, dairy products, and baked goods). These goods are purchased frequently, are
consumed rapidly, are priced low, and are sold in large quantities. Because fast-moving
consumer goods have such a high turnover rate, the market is not only very large, it is also
very competitive. Some of the world’s largest companies compete for market share in this
industry including Tyson Foods, Coca-Cola, Unilever, Procter & Gamble, Nestlé,
PepsiCo, and Danone. Companies like these need to focus their efforts on marketing fast-
moving consumer goods to entice and attract consumers to buy their products.

4
 Company Introduction: -
ITC Limited is a firm based in Kolkata, West Bengal, India. ITC is active in a variety of
industries, including cigarettes, fast-moving consumer goods, hotels, packaging, paperboards
and specialty papers, and agribusiness. Imperial Tobacco Company of India was founded in
1910 and initially dealt in tobacco products before branching into non-tobacco products in the
1970s. ITC mission is to Improve the enterprise wealth-generating capability in a globalizing
environment by delivering superior and sustainable stakeholder value. FMCG- Cigarettes,
FMCG- Foods, ITC Infotech, Agri-Business, Hotels, Paperboards & Packaging,
Branded Apparels, and Packaged Foods are the company business segments. The corporation
has its own sales channel, in which products are made available to wholesale dealers through
Carried & Forward Agents (CFAs), who then pass them on to retailers in towns or
through Small Wholesale Dealers to reach consumers in the most remote parts of the country.
Indian Tobacco company (ITC) has emerged as a multi-market conglomerate with business.
The company is among India’s 10 most valuable and most admired companies. Its mission is

5
to enhance wealth by delivering superior value. It is a customer-focused company and thus
believes in gaining trust for the organization that creates value for its stakeholders. The
company has made excellent strides in branding. Their journey towards becoming a leading
conglomerate is the purpose of choosing ITC to learn marketing strategies.

ITC Limited Diversification:-

PRODUCT CLASSIFICATION
FMCG Hotels Agri Paper boat Cigarettes

8%
6%

4%

9%

73%

REVENUE
Cigarettes Paper & Packaging Agri Hotels New FMCG

17%

5%
42%

21%

15%

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 Organisational Structure of ITC Limited

Board of Directors

7
Top Leaders
Board of Directors
Designation Name
Mr. Sanjiv Puri Chairman & Managing Director
Mr. Nakul Anand Executive Director
Mr. Sumant Bhargavan Executive Director
Mr. Shilabhadra Banerjee Executive Director
Mr. David Robert Simpson Non-Executive Director
Ms. Nirupama Rao Non-Executive Director
Ms. Meera Shankar Non-Executive Director
Mr. Arun Duggal Non-Executive Director
Mr. Hemant Bhargava Non-Executive Director
Mr. Ajit Kumar Seth Non-Executive Director
Mr. Anand Nayak Non-Executive Director
Mr. Sunil Panray Non-Executive Director
Mr. Navneet Doda Non-Executive Director
Mr. Mukesh Gupta Non-Executive Director
Mr. Shyamal Mukherjee Non-Executive Director

Key Executives

Name Designation
Mr. Supratim Dutta Chief Financial Officer
Mr. K Chaturvedi Chief Operating Officer
Mr. Rajendra Kumar Singhi Executive Vice President & Co. Secretary
Mr. N.Arif Executive VP & Head
Mr. S.K Singh Group Head
Mr. S Sivakumar Group Head
Mr. S Rangrass Group Head
Mr. M Ganesan Head
Mr. A K Rajput Senior Vice President
Mr. P K Dixit Vice President

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 CORPORATE SOCIAL RESPONSIBILITIES:
• Environment
· ITC has been ‘Carbon Positive’ three years in a row (sequestering/storing twice the
amount of CO2 than the company emits).

· ‘Water Positive’ six years in a row (creating three times more rain water harvesting
potential than ITC’s net consumption).

· Close to 100 % solid waste recycling

· All Environment, Health and Safety Management Systems in ITC conform to the best
international standards.

• Social
· ITC’s businesses generate livelihoods for over 5 million people

· ITC’s globally recognised e-Choupal initiative is the world’s largest rural digital
infrastructure benefiting over 4 million farming families.

· ITC’s Social and Farm Forestry initiative has greened over 80,000 hectares creating an
estimated 35-million-person days of employment among the disadvantaged.

· ITC’s Watershed Development Initiative brings precious water to nearly 35,000

hectares of dry lands and moisture-stressed areas.

· ITC’s Sustainable Community Development initiatives include women empowerment,

supplementary education, integrated animal husbandry programmes.

• Preserving national heritage

As a socially responsible corporate citizen, ITC endeavours to create value for the Indian
society in multiple ways, one of them being preservation of India’s rich cultural heritage. ITC
has made significant contribution to the promotion of Indian classical music, theatre, art and
cuisine.

9
 Introduction of HRM
Human resource management is the planning, organizing, directing, and controlling of the
procurement, development, compensation, integration, maintenance and separation of human
resources to the end that individual, organizational, and social objective are accomplished.

Features of HRM
• Increased competition
• Emphasis on quality in staff, goods/services
• Flexibility in operations
• Willingness to adopt to changing market needs
• Global Market

Objectives of HRM
• Integration of HRM policy with business goals/objectives
• Attainment of organizational objectives through human capital
• Creation of flexible work hours/function
• Creation of a flexible environment to be responsive to market ambience, as per the
need of the dizzily fast packed and changing environment.
• Integration of people related issues with business issues, while bringing people related
issues to the fore and advocating primacy of business needs.

The Scope: -
This policy shall apply to all permanent management position in the company including the
workmen.

Identification of vacant positions

1. Total permanent manpower strength/budget for organization has been sanctioned by the
board of directors.

2. All the recruitment has necessarily to be made within the approved budget/strength only.

3. Vacancies against the sanctioned budget may arise due to:

▪ Retirement
▪ Tum over
▪ Natural Separation

10
4. whenever a vacancy arises, the concerned department has to fill up the prescribed
manpower requisition form clearly indication the job description and specification, time
frame and send it to HR department.

Supply Chain: -

11
 SWOT Analysis: -

• Strength: -
The qualities of ITC Limited takes a gander at the critical parts of its business which gives it
upper hand on the lookout. A few significant elements in a brand's assets incorporate its
monetary position, experienced labor force, item uniqueness and elusive resources like brand
esteem.

• Weaknesses: -
The weakness of a brand are sure parts of its business which are it can improve to build its
position further. Certain shortcomings can be characterized as characteristics which the
organization is missing or in which the contenders are better.

• Opportunities: -
The open doors for any brand can incorporate areas of progress to build its business. A
brand's chances can lie in geographic extension, item enhancements, better correspondence
and so on.

• Threats: -
The dangers for any business can be factors which can adversely affect its business. A few
elements like expanded contender action, changing government strategies, substitute items or
administrations and so on can be dangers.

12
 PESTEL Analysis: -
• Political
The world of politics is very great for ITC and emphatically affects FMCG and Hotel
business. For instance, the evacuation of the use charge from2007-08 and the exception of
administration charge in spending plan 2008-09 which assists in expanding the purchasing
with feeling of the customers. The expansion in the expense approaches, for example,
expansion in extract obligation and the tank from 12.5% to 20% in three significant cigarettes
utilization territories of Maharashtra, Rajasthan and Delhi have brought about the expansion
in the general selling cost of the cigarettes which deflects the expected clients and results in
lower deals.

• Economical
With non-channel cigarettes being demanded a similar expense when contrasted with the
channel cigarettes, there was a sharp decrease in the volume of the non-channel cigarettes for
fy09. ITC's volume declined by just 3% despite the fact that it stopped the creation of non-
channel cigarettes. ITC's volume was upheld by channel cigarettes which became by
practically 15% in fy09 in spite of the cost climb. This shows that ITC is acquiring to the
detriment of contenders.

• Social
The yearnings of the tobacco buyers to overhaul the utilization can duplicate the portions of
cigarettes. Notwithstanding, developing public worry with respect to the utilization of
tobacco has driven the public authority to boycott a wide range of ads like the plugs, print
media and leaflets. This might go about as a difficulty for the organization. For the
neighbourliness business, the general public is currently turning more towards an individual
situated culture which implies that individuals spend just for themselves. The ascent in the
per capita pay and the functioning populace in the nation is likewise a decent sign for the
organization in light of the fact that the quantity of individuals able to spend more on
recreation increments with per capita pay.

• Technological
ITC made some amazing progress on the mechanical front. With cutting edge production
lines and modest work supply from the second biggest tobacco creating country on the planet,
India, the store network the board of the ITC pursues the most recent direction. ITC
additionally has the incredible stock control and strategies support. They have likewise been

13
adjusting other quality ideas like quality control, complete quality administration and 6-sigma
ideas.

• Environmental
The primary wellspring of natural substance for cigarettes is tobacco which is tracked down
mostly in the conditions of the wealth of natural substance and reasonable and huge
accessibility of modest work. Andhra Pradesh and Karnataka in India. The climate is positive
for the organization on account of the overflow of unrefined substance and reasonable and
huge accessibility of modest work.

• Legal
The improvements in the natural and purchaser guidelines and security, for example, the
prohibition on smoking and the restriction on offering cigarettes to minors have brought
about misfortunes for the organization as far as the quantity of deals of their item which
draws them the most incredibly income. The lawful issues connected with the friendliness
business influence the global clients due to the visa and other regulatory issues included.

14
Ansoff and BCG Matrix Analysis:-

15
 Financial Report: -
• Balance Sheet:

16
Segment wise Revenue distribution: -

17
Cashflow Statement: -

18
Profit and loss statement: -

19
 Interpretation of Profit and loss statement: -
It is found that Income and Expenditure, both show expanding pattern at practically same
pattern rate, with income being somewhat over the use. At last, benefits likewise increment at
a rising rate. However, among the wide range of various elements all out resources shows the
critical increment throughout recent years (this is reasonable, since, ITC is a very much
expanded organization, and isn't simply confined to FMCG area).

Interpretation of balance sheet: -

ITC's Total resources expanded by 12% in 2022, current resources showed an increment of
20% while non-current resources expanded by 6% as it were. A similar investigation of
monetary record shows that CWIP diminished by half, which legitimizes the expansion in
fixed resources by 7%, which in the end prompts decline in the extent of non-current
resources for Total resources from 59% to 56%. Different resources declined by 15% the
reduction was essentially because of diminishing in different Advances by 42% (counting
progresses with legal specialists, prepaid costs, representatives, and so forth.). Cash and Cash
reciprocals were 6% of complete resources, but they expanded by 43% in 2019, developing
money saves signal solid organization execution as it offers insurance during business lulls
and gives choices to future development. Long haul borrowings and transient getting are 0%
of absolute resources over the two - year time span. For the most part a proportion
consequence of under 0.5 is viewed as great. Subsequently ITC has a greater number of
resources than obligations, it they're in a superior to demonstrate that monetary position. The
justification for decrease in long haul obligation to resources proportion is either that
numerator is declining or the denominator is getting greater or both the situations turn out as
expected. At the point when we take a gander at ITC's monetary record it is clear that long
terms obligations are being paid off and the resources are likewise expanding, so there is
definitely not a much issue here. Taking a gander at the resource turnover proportion which is
under 1, can be reason for concern (its rival HUL has great proportion of 2.14). ITC's income
has expanded throughout recent years however the resource turnover is low which could be
an indication of over investment in resources.

20
 Cashflow statement analysis: -
Net Cash outpouring from putting exercises has altogether declined in 2019, the surge was
most elevated in 2018 and most reduced in 2017, throughout recent years ITC's interests in
acquisition of fixed resources and intangibles expanded in 2019 by 10% and deal receipts
from property, plant and hardware diminished from 79.72 crores to 27.82 crores. Acquisition
of non-current speculations moreover diminished by 26%. ITC raised capital by giving offers,
which expanded by 6% in 2019. Interest instalments additionally expanded fundamentally
(101% increment), there was likewise an expansion in profit instalments. The Cash and Cash
counterparts has likewise expanded by 187% throughout the course of recent years.

Ratio Analysis: -
Ratio’s Mar’21 Mar’22
Current Ratio 4.1 3.3
Debtor’s Days 2 days 2 days
Interest Coverage 247.1 310.6
Debt to Equity ratio 0.0 0.0
Return on assets 20.3% 18.2%
Return on equity 24.6% 22.8%
Return on capital employed 31.8% 30.7%

• Current Ratio
The enterprise's cutting-edge ratio deteriorated and stood at 3.3x throughout FY22, from 4.1x
all through FY21. The present-day ratio measures the agency's capacity to pay quick-time
period and lengthy-time period duties.

• Interest Coverage Ratio:

The agency's interest insurance ratio stepped forward and stood at 310.6x during FY22, from
247.1x throughout FY21. The hobby insurance ratio of a company states how effortlessly a
company can pay its interest expense on high-quality debt. A higher ratio is most effective.

21
 • Profitability Ratios
Return on Equity (ROE): The ROE for the agency declined and down at 22.8% at some point
of FY21, from 24.6% all through FY21. The ROE measures the potential of a company to
generate profits from its shareholders capital in the company.

• Return on Capital Employed (ROCE):

The ROCE for the employer declined and down at 30.7% during FY22, from 31.8% in the
course of FY21. The ROCE measures the ability of a company to generate earnings from its
overall capital (shareholder capital plus debt capital) employed within the business enterprise.

• Return on Assets (ROA):

The ROA of the corporation declined and down at 18.2% at some point of FY22, from 21.
Three% for the duration of FY21. The ROA measures how correctly the employer uses its
property to generate earnings.

22
 Current valuation of ITC Limited: -
• The trailing twelve-month profits consistent with proportion (EPS) of the organization
stands at Rs 12.6, a development from the EPS of Rs 10.9 recorded closing yr.
• The rate to income (P/E) ratio, at the contemporary rate of Rs 265.Eight, stands at 21.2
instances its trailing one-year income.
• The rate to e book fee (P/BV) ratio at contemporary fee tiers stands at 5.4 times, at the
same time as the price to sales ratio stands at five. Eight instances.
• The company's charge to coins goes with the flow (P/CF) ratio stood at 16.6 times its
quit-of-year operating cash go with the flow earnings.

Profit
18000

16000

14000

12000

10000

8000

6000

4000

2000

0
2022 2021 2020 2019 2018

Profit

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Specialization Area (HR Dep ICMLS) : -

Classification of company ICMLS: -

Locations

MEDAK-Medak HAR-Haridwar ULU-Uluberia MYS-Mysore

MAL-Malur KAP-Kapurthala Pan-Panchla

Gender

Female Male

Job Title

Manufacturing Executive EHS Executive Quality Executive

24
 Training/Induction: -
Analysis
GETS were satisfied from the training program that was organized for them by ITC and had
really good feedback on the same, the major problem faced was by pandemic batch.

▪ Shift problem:

Due to lack of manpower, some GETS need to join the work during the induction, due to
which they weren't able to attend it properly.

▪ Interaction with HO:

Since everything was in online mode, there was no proper interaction with the HO which was
considered important by the GETS.

▪ Introduction to Machinery:

Due to the online training program, even apart from that introduction to machinery should be
done in a better way.

Recommendation

From all the data covered and looking into the analysis part, these are the following
recommendation from my personal perspective that can be

▪ Regular Training:

There should be regular training and induction process within the company, especially
considering the pandemic batch.

▪ Joining kit:

Joining kit can be provided to the new joiners, to create a better sense of belongingness
among them.

▪ Insite on another category:

25
Since every category have its own merits and demerit, most importantly comes with different
method/specialization required. GETS should be introduced during joining

Learning & Growth

These are the main motivation to be working with ITC:

▪ Diversified and motivation work environment.

▪ Graph of learning always increase.
▪ Supporting Managers.

Career Management

▪ Balanced work life:

Personal and work life is quite balanced

▪ Career Opportunities:

GETS are clear with promotion opportunities availed for them.

▪ Feedback:

There should be better growth and promotion options available.

▪ Negative Aspect:

GETS from high profile college is only promoted, so there is lot of discrimination among
other

▪ Team composition:

Team should be build including both freshers and Experienced GETS.

26
 Highlights:

▪ Manpower Issues:

More manpower in ICML, as GETS have to work in extra shifts due to lack of manpower.

▪ Weekly leave

Since it's more about manual work, there should 2days leave in a week

▪ Change in work profile

Since GETS are engaged in the same work profile since joining, don't see any personal
learning growth.

▪ Pandemic Batch

More focus and attention are required towards pandemic batch.

27
 Women GETS Highlights

▪ Women Employee

Are only kept due to government and competitors’ policies.

Are not motivated and supported by the male GETS.

▪ Better shift management

Women GETS should always work in a group, i.e., there should be at least 3-4 in every shift.

▪ Attire

Every unit should be having comfortable attire as pant & shirt, as it's the role recruitment.

▪ Holidays

There should be at least 2days menstrual leave.

Important highlight

▪ Introduction to another category:

Since different category has different techniques, GETS should get introduced to every
category, this will give the better knowledge and exposure. This will also help in the
problem-solving skills and better experience, which will also help the company in long run.

▪ Introduction to other designation

Nearly all the GETS are from the same educational background, after seeing their interest and
efforts, they should be introduced to different designation which will give them wider
perspective knowledge of the unit.

Analysis

GETS are having different reviews as per different plant, due to different reporting managers.
It was seen that Haridwar unit as highly satisfied while the Panchla and Kapurthala was
showing least interest.

The major reason of GETS response was based on manager behaviour of the specific ICML.

28
 Resigned Employee

Most highlighted reasons of GET resignation:

▪ Negative attitude of manager towards employee growth Feels the need of master
degree requirement Lack of interaction between another unit and department.
▪ Feels the need of master degree requirement
▪ Lack of interaction between another unit and department.

Conclusion and results: -

There are the following conclusions come up after the research of the project by filling the
questionnaire:

• The working environment of the organization is excellent this is reason why

employees are doing the work there and they are stable there.
• Generally, organization appointed the employees through the recommendations that is
references even though other sources are there.
• The employees are satisfied with the recruitment process of the organization.
• Most of the employees consider that the salary increment policy is good.
• Generally ranking method is used in the organization for the performance appraisal
system and with the promotion activities.
• As they accept that the working environment is really good this shows they are
satisfied and the satisfaction of the employees of the organization is very necessary.
• And at last, I would like to say that satisfied employees contribute more to the
organization this is the reason why ITC is growing faster.

Recommendation and suggestions-

There are the following suggestions being an HR student I would like to give the
organization:

• Organization should keep the eyes on the recruitment process they should recruit the
employees from outside as well means from where they get the employees, they
should recruit them.

29
• As the organization is growing faster, they should emphasis on the training programs
even though their training programs are quite good.
• Organization should regularly give the increment on the salary so that who are not
satisfied they would become also satisfied.
• Organization should analyse the training methods and should adopt those methods
which are good for the employees and promotion activities should be good so that
employees are satisfied as we know this is the basic requirement of the success.

30
 ITC Response to Pandemic:-

Initiatives taken by ITC: -

• Rs 150Cr Covid Contingency Fund Created
• Rs 100Cr pledged for #PMCARESFUND
• Reaching Essential products across India
• Ramping up savlon hand sanitiser production
• Distributing cooked meals to the needy and migrant workers
• Working with farmers through ITC’s farmer network
• Collaborating with NGOs to supply essentials to the elderly & children
• Supporting partners and encouraging frontline warriors of ITC
• Providing food to the distressed & provisioning quarantine spaces ITC Hotels
• Generating Awareness through brand and business campaigns
• Ensuring employee well-being and safety

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 Conclusion: -
The operating surroundings of the organisation is extremely good this is purpose why
employees are doing the work there and they are stable there. Generally, corporation
appointed the personnel via the recommendations this is references even though different
assets are there. The personnel are satisfied with the recruitment manner of the business
enterprise. Most of the personnel recollect that the revenue increment policy is right.
Generally ranking approach is used within the corporation for the performance appraisal
device and with the advertising sports. As they take delivery of that the running surroundings
is sincerely suitable this shows they are satisfied and the pride of the employees of the
organisation is very important. And at remaining I would like to mention that happy
employees contribute greater to the organization that is the reason why ITC is growing
quicker.

32
 Reference: -

Siwach, Nitu, and Nirmala Devi. “To Study Relationship in Academic Stress Emotional
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6 conclusions 25 there are the following conclusions.

https://www.coursehero.com/file/pk1ifmm/6-Conclusions-25-There-are-the-following-
conclusions-come-up-after-the-research/

A study of hr practices in ITC - SlideShare. https://www.slideshare.net/hemanthcrpatna/a-

study-of-hr-practices-in-itc

Fast-Moving Consumer Goods (FMCG) Definition - Investopedia.

https://www.investopedia.com/terms/f/fastmoving-consumer-goods-fmcg.asp

Annexures | Policies and Guidelines | Vision, Mission and Core Values.

https://www.itcportal.com/sustainability/sustainability-report-2013/policies-and-guidelines-
01.aspx

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