WRITING A

FORMAL MAIL
IS AN ART
 TABLE OF CONTENTS

01 02 03

FORMAL PILLARS OF ESSENTIAL EMAIL ETIQUETTE

VS INFORMAL A FORMAL MAIL FOR WORKPLACE

04 05
ETIQUETTE FOR
BEST PRACTICES
OOO MAILS
FORMAL INFORMAL
PILLARS OF A
FORMAL MAIL
AUDIENCE

Who are you talking to?

FORMATTING

● Introduction
● Body Text
● Closing
SPELLING AND GRAMMAR

Watch your language!

CONTENT

Check what you’re writing.

ESSENTIAL EMAIL ETIQUETTE
FOR WORKPLACE
 ADD
A CLEAR
SUBJECT
LINE

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 ADD
A CLEAR
SUBJECT
LINE

USE
STANDARD
FORMATTING

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL
SALUTATION

ADD
A CLEAR
SUBJECT
LINE

USE
STANDARD
FORMATTING

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL
SALUTATION

ADD
A CLEAR
SUBJECT
LINE

KNOW
YOUR
AUDIENCE

USE
STANDARD
FORMATTING

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL
SALUTATION

ADD
A CLEAR INTRODUCE
SUBJECT YOURSELF
LINE

KNOW
YOUR
AUDIENCE

USE
STANDARD
FORMATTING

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL
SALUTATION

ADD
A CLEAR INTRODUCE
SUBJECT YOURSELF
LINE

KNOW
YOUR
AUDIENCE

USE MAINTAIN A
STANDARD PROFESSIONAL
FORMATTING TONE

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL ADD YOUR SIGNATURE
SALUTATION

ADD
A CLEAR INTRODUCE
SUBJECT YOURSELF
LINE

KNOW
YOUR
AUDIENCE

USE MAINTAIN A
STANDARD PROFESSIONAL
FORMATTING TONE

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL ADD YOUR SIGNATURE
SALUTATION

ADD
A CLEAR INTRODUCE
SUBJECT YOURSELF
LINE

KNOW
BE CLEAR
YOUR
AND PRECISE
AUDIENCE

USE MAINTAIN A
STANDARD PROFESSIONAL
FORMATTING TONE

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL ADD YOUR SIGNATURE
SALUTATION

ADD
A CLEAR INTRODUCE MAINTAIN
SUBJECT YOURSELF CONFIDENTIALITY
LINE

KNOW
BE CLEAR
YOUR
AND PRECISE
AUDIENCE

USE MAINTAIN A
STANDARD PROFESSIONAL
FORMATTING TONE

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A
PROFESSIONAL ADD YOUR SIGNATURE
SALUTATION

ADD
A CLEAR INTRODUCE MAINTAIN
SUBJECT YOURSELF CONFIDENTIALITY
LINE

KNOW
BE CLEAR
YOUR
AND PRECISE
AUDIENCE

USE MAINTAIN A BE CLEAR

STANDARD PROFESSIONAL ABOUT
FORMATTING TONE ATTACHMENTS

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A PROOFREAD
PROFESSIONAL ADD YOUR SIGNATURE AND CLOSE WITH
SALUTATION APPRECIATION

ADD
A CLEAR INTRODUCE MAINTAIN
SUBJECT YOURSELF CONFIDENTIALITY
LINE

KNOW
BE CLEAR
YOUR
AND PRECISE
AUDIENCE

USE MAINTAIN A BE CLEAR

STANDARD PROFESSIONAL ABOUT
FORMATTING TONE ATTACHMENTS

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

 USE A PROOFREAD
PROFESSIONAL ADD YOUR SIGNATURE AND CLOSE WITH
SALUTATION APPRECIATION

ADD
A CLEAR INTRODUCE MAINTAIN
SUBJECT YOURSELF CONFIDENTIALITY
LINE

KNOW RESPOND
BE CLEAR TO MAILS
YOUR
AND PRECISE ON TIME
AUDIENCE

USE MAINTAIN A BE CLEAR

STANDARD PROFESSIONAL ABOUT
FORMATTING TONE ATTACHMENTS

ESSENTIAL EMAIL ETIQUETTE FOR WORKPLACE

ETIQUETTE FOR
OOO MAILS
 FRIENDLY INSTRUCTIONS
PROFESSIONAL FOR REGULAR
GREETING TASKS
Hello! Thank you for your
message.

ETIQUETTE FOR OOO MAILS

 HOW LONG
WILL YOU
BE AWAY?
I will be out of the office and
FRIENDLY unable to check my mails from INSTRUCTIONS
PROFESSIONAL Monday, October 8 to FOR REGULAR
Tuesday, October 9.
GREETING TASKS
Hello! Thank you for your
message.

ETIQUETTE FOR OOO MAILS

 HOW LONG
WILL YOU
BE AWAY?
I will be out of the office and
FRIENDLY unable to check my mails from WHEN CAN INSTRUCTIONS
PROFESSIONAL Monday, October 8 to THEY EXPECT FOR REGULAR
Tuesday, October 9.
GREETING A RESPONSE? TASKS
Hello! Thank you for your I will return on October 10
message. and will address emails as quickly
as possible.

ETIQUETTE FOR OOO MAILS

 HOW LONG IN CASE
WILL YOU OF
BE AWAY? EMERGENCY
I will be out of the office and In case of emergency, please
FRIENDLY unable to check my mails from WHEN CAN contact my fellow Account INSTRUCTIONS
PROFESSIONAL Monday, October 8 to THEY EXPECT Manager Reena Kumar at FOR REGULAR
Tuesday, October 9. r.kumar@email.com or
GREETING A RESPONSE? 7799123456.
TASKS
Hello! Thank you for your I will return on October 10
message. and will address emails as quickly
as possible.

ETIQUETTE FOR OOO MAILS

 HOW LONG IN CASE
WILL YOU OF
BE AWAY? EMERGENCY
I will be out of the office and In case of emergency, please
FRIENDLY unable to check my mails from WHEN CAN contact my fellow Account INSTRUCTIONS
PROFESSIONAL Monday, October 8 to THEY EXPECT Manager Reena Kumar at FOR REGULAR
Tuesday, October 9. r.kumar@email.com or
GREETING A RESPONSE? 7799123456.
TASKS
Hello! Thank you for your I will return on October 10 If you are reaching for this week’s
message. and will address emails as quickly inventory report, please reach out
as possible. to my colleague at
joe@company.com.

ETIQUETTE FOR OOO MAILS

 HOW LONG IN CASE WHY ARE
WILL YOU OF YOU AWAY?
BE AWAY? EMERGENCY (OPTIONAL)
I will be out of the office and In case of emergency, please I am currently out of the country
FRIENDLY unable to check my mails from WHEN CAN contact my fellow Account INSTRUCTIONS on business. Please expect
PROFESSIONAL Monday, October 8 to THEY EXPECT Manager Reena Kumar at FOR REGULAR a delay in responses due to
Tuesday, October 9. r.kumar@email.com or limited connectivity.
GREETING A RESPONSE? 7799123456.
TASKS
Hello! Thank you for your I will return on October 10 If you are reaching for this week’s
message. and will address emails as quickly inventory report, please reach out
as possible. to my colleague at
joe@company.com.

ETIQUETTE FOR OOO MAILS

 REFERENCES OF
EFFECTIVE MAILS
BEST PRACTICES
BEST PRACTICES
BEST PRACTICES
BEST PRACTICES
BEST PRACTICES
BEST PRACTICES
BEST PRACTICES
 Situation

● Your client has expressed concerns with the recent deliverables that have been coming in these past 2 weeks.

● They have already informed the AM team about this at least 5 times in 7 days.

● The AM team had informed the necessary teams whenever these concerns were raised by the Client.

● Despite this, the concepts and design have not been matching the Client's expectations.

● The Client is furious at the moment and is threatening to rescind the contract if someone from the management
team does not connect with them before tomorrow EoD.
 Task

Draft a mock-mail addressed to Pratik/Prachi/Suveer giving them context of the situation precisely in your words, and
send it to Srishti, Aadhith and Ashriya
THANK YOU!