CURRICULUM -VITAE

SYED KAIF MUSTAFA

Moti mahal Golconda fort
tolichowki +91-7019016215
Hyderabad .500008 Email: syedkaif789@gmail.com

CAREER OBJECTIVE:-

To be associated with a fast growing organization where I can hone my skills worth
to the organization with complete job satisfaction.Which will lead to organization
growth along with individual growth.

WORK EXPERIENCE:-
Customer Care Executive
Sep 2020 to Dec 2020
Skyline Innovation Pvt Ltd

● Answer calls professionally to provide information about products and services,

take/ cancel orders, or obtain details of complaints.

● Follow up to ensure that appropriate actions were taken on customers requests

● Refer unresolved customer grievances or special requests to designated

departments for further investigation.

Customer Care Executive

Oct 2018 to Dec 2019
Om Innovation Call Service PVT LTD (Inbound & Outbond)

● Answer calls professionally to provide information about products and services,

take/ cancel orders, or obtain details of complaints.
● Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken. Process orders,
forms and applications.
● Follow up to ensure that appropriate actions were taken on customers requests.
● Refer unresolved customer grievances or special requests to designated
departments for further investigation.

• Working as Computer Hardware & Networking Technician in HIGH-TECH

ELECTRONIC SOLUTION Chip Level Servicing since 02/07/2017 to
03/01/2018
• Working as Service Engineer Hardware Techniciain since 09/02/2017 to Till
date.
Technical and Professional Skills:-
• Installation, Maintenance and Troubleshooting of Windows & Linux Operating
Systems.
• Installation of OS on VM-Ware Work Station and Virtual-Box.
• Configuration and troubleshooting of Microsoft Outlook.
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• Perform network, software, hardware and printer support for business computers.
• Extensive breadth of experience in fiber optics functioning and repair.
• Maintenance: Wan links, E1, DSL, ADSL, WIMAX, 
• Installation & Troubleshooting of LAN & LAN Cabling. 
• Remote tools like-office communicator, VNC, Ammyy Admin.

• Network : Routing and Switching

(BGP, OSPF, RIP, EIGRP, STP, RSTP, EHTERCHANNEL, VTP, HSRP, VRRP, GLBP)
• Coordination with ISP and Customers
• Vendor Management.
• CISCO series: 7200, 3700, ASR901,ASR920,ASR903
• HP series: MSR 40-50, MSR 50-60
• Monitoring tool : WhatsUp Gold, CA Spectrum Tool.

DUTIES & RESPONSIBILITIES:-

• ASR 901,ASR920,ASR903 (AG1) integration router configuration.

• Splicing fibre optic cable & troubleshooting related issue.
• Root cause analysis on Network Incident.
• Upgrading of Cisco router configuration files.
• Upgrading of Cisco router license files.
• Troubleshooting related fiber issue.
• Troubleshooting related microwave issue.
• Good understanding about remote tools like-office communicator, VNC,
Ammyy Admin.
• JD433A-HP A-MSR50-40 Multi-Service Router Configuration.
• Upgrading the Comware of MSR 20-20 through web.
• FTTH, Splicing fibre optic cable.
• BSNL Wimax, BSNL indoor, outdoor cpe, BSNL Modem configuration.
• Access point Router Configuration.
• Installation, Maintenance and Troubleshooting of Windows 7,8,10 Linux
Operating Systems.
• Perform network, software, hardware and printer support for business
computers.
 • Network connectivity troubleshooting, ping,
• Troubleshooting & Maintenance as an End User Problems related to LAN
Network and Hardware.
• Enabling & Configuring the Networking among the PCs in LAN.
• Managing the all network printers and connect them to the user PCs.
• Managing corporate customers to deliver quality service to customer
satisfaction as per the norms being laid and agreed upon in the SLA.
ACADEMIC QUALIFICATION:-
- SSLC :- GBHS boys high school hyderabad.
- INTERMEDIATE :- Vidya jr college hyderabad
DIPLOMA -Hardware Networking from orbit institute
COMPUTER SKILL:-
Hardware & Networking, MCITP, CCNA CISCO Certificate, A+, N+, CCNA,
MCSA,
Microsoft Office – 2010, Redhat System Administration I RH-125.
STRENGTH:-
Positive attitude.
Self motivated & adjustable.
PERSONAL INFORMATION:-
Date of Birth : 25 /07/2001
Father’s Name : SyedHabeeb
Religion : Islam
Marital Status : unmarried
Nationality : Indian
Gender : Male
Languages Known : English, Hindi, Telugu and Urdu

Date:-
Place:- HYDERABAD

(SYED KAIF MUSTAFA)