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    NOC Desc

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    Sokhan SereyVisith
    The Network Operation Center (NOC) is responsible for monitoring the network 24/7/365 to avoid any impact on performance. The NOC handles problems remotely if possible and escalates unresolved issues via the internal process to maximize uptime. The NOC acts as first level support for all software, hardware, applications and network issues, using tools to detect, isolate and prevent technical problems. If an issue cannot be resolved remotely, the NOC determines the cause and monitors progress until resolution. The NOC also notifies relevant parties of any incidents and acts as the interface between the Customer Care Center and Technical Teams, analyzing and resolving all technical complaints.

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    NOC Desc

    Uploaded by

    Sokhan SereyVisith
    128 views1 page
    The Network Operation Center (NOC) is responsible for monitoring the network 24/7/365 to avoid any impact on performance. The NOC handles problems remotely if possible and escalates unresolved issues via the internal process to maximize uptime. The NOC acts as first level support for all software, hardware, applications and network issues, using tools to detect, isolate and prevent technical problems. If an issue cannot be resolved remotely, the NOC determines the cause and monitors progress until resolution. The NOC also notifies relevant parties of any incidents and acts as the interface between the Customer Care Center and Technical Teams, analyzing and resolving all technical complaints.

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    The Network Operation Center (NOC) is responsible for monitoring the network 24/7/365 to avoid any impact on performance. The NOC handles problems remotely if possible and escalates unresolved issues via the internal process to maximize uptime. The NOC acts as first level support for all software, hardware, applications and network issues, using tools to detect, isolate and prevent technical problems. If an issue cannot be resolved remotely, the NOC determines the cause and monitors progress until resolution. The NOC also notifies relevant parties of any incidents and acts as the interface between the Customer Care Center and Technical Teams, analyzing and resolving all technical complaints.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    128 views1 page

    NOC Desc

    Uploaded by

    Sokhan SereyVisith
    The Network Operation Center (NOC) is responsible for monitoring the network 24/7/365 to avoid any impact on performance. The NOC handles problems remotely if possible and escalates unresolved issues via the internal process to maximize uptime. The NOC acts as first level support for all software, hardware, applications and network issues, using tools to detect, isolate and prevent technical problems. If an issue cannot be resolved remotely, the NOC determines the cause and monitors progress until resolution. The NOC also notifies relevant parties of any incidents and acts as the interface between the Customer Care Center and Technical Teams, analyzing and resolving all technical complaints.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 1

    NETWORK OPERATION CENTER

    1. Objective

    The Network Operation Center (NOC) is responsible for monitoring network alarms or any other signs of fault to avoid impact on networks performance, 24/7 a year. As the initial point of contact, Network Operations Center staff attempts to resolve as many problems as possible, minimizing the number of service calls forwarded to our technicians, and maximizing uptime for our services. The Network Operations Center is first level support for software, hardware, application and network issues. Monitoring tools and verifications are used to detect, isolate and circumvent technical issues. If a problem cannot be resolved remotely by the Network Operations Center, it is our responsibility to determine probable cause, escalate the problem to the appropriate section supports via the internal escalation process, and monitor progress until the problem is resolved. An incident notification procedure is carried out by Network Operation Center staff ensuring that the concerned parties are properly informed from the initial of the incident until the incident is restored. Network Operation Center also acts as the interface between Customer Care Center and Technical Teams. All the technical related customer complaints must be raised to Network Operation Center via Trouble Ticket System, and it will be analyzed and solved by Network Operation Center staff before it is escalated to section supports.

    2. Scope
    The Network Operation Center covers RAN, RBS, CS-Core, PS-Core, Transmission, VAS Services and other connected third parties equipments or services, alarms-related monitoring, incident notification and problem escalation.

    Page 1

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