BUS104

Organisational Behaviour in the

Technology Era
Jul 2022 Semester
Online Seminar Week 1

Presenter’s Name
Presenter’s Designation
Agenda
• Welcome to BUS104
• Course Assessment
• Course Overview
• Study Unit 1 Overview

2
Welcome to BUS104
Participating in Online Seminars
• Video is highly encouraged
• If you have questions:
– Raise hand
– Type the question in Zoom’s chat
– Speak through your mic

4
Email Notifications from Canvas
• Notification ‘ON’ : In Canvas, keep your Notification Preferences ”On”
to ensure that you receive SUSS email notification of new
Announcements, Discussion postings on Canvas.

5
How to Receive E-mail Notifications

To ensure that you are

notified via email of all
Announcements and
Discussion postings from
your instructor and
tutorial or GBA group
members, ensure that your
Notification settings are as
set as shown here.

6
How to Receive E-mail Notifications

For a more manageable

flow of Discussions
notifications, we
recommend that you select
“Send daily summary”
instead.

7
Learning Resources
• Study guide
– An e-resource that summarises the key concepts and theories in the
eTextbook, along with activities and examples
• E-textbook
– The main text of the course
– Refer to https://learningservices.suss.edu.sg/etextbook.html for more
information

8
Access eTextbook
Course
Log In
(Canvas)
→ “LV” → Course
eTextbook
Group

You’ll be prompted to sign up for a

9
VitalSource account if this is your 1st login.
Offline Access: Download eTextbook

Download Click on
Launch VitalSource eTextbook
eTextbook in → Bookshelf app → Sign In → image to
Canvas for device download
Course Assessment
Online Course Assessment
OCAS & OES

50% 50%

OCAS OES

Graded Quizzes 6% Final Examination 50%

Tutor-Marked
18% OR
Assignment (GBA)
Group-Based
10% End-of-Course
Assignment (GBA) 50%
Assignment (ECA)
Graded Discussion 10%

Participation 6%
12
Online Course Assessment - OCAS
Online Quiz
OCAS Course Opening & Weighted
Components Coverage Closing Dates Marks

PCOQ01 Units 1 & 2 Start: Week 0, Mon, 12pm

(Pre-Course End: Week 1, Fri, 12pm
Quiz 01) Each Quiz 2%
(Must achieve 60 marks
to remain in course)
x 3
PCQ01 Units 3 & 4 Start: Week 3, Mon, 12pm
(Pre-Class Quiz 01) End: Week 4, Mon, 12pm
Total of 6 %
Units 5 & 6 Start: Week 5, Mon, 12pm
PCQ02 End: Week 6, Mon, 12pm
(Pre-Class Quiz 02)

13
Online Course Assessment - OCAS
Tutor-Marked Assignment
OCAS Marked
Components Upon

Tutor-Marked Assignment (TMA) (Weightage: 18%)

- Submit by 8 Aug (Mon) 11:55pm 100

Individual Report
90
• Answers to TMA Questions 10
• Presentation

14
Online Course Assessment - OCAS
Group-Based Assignment
OCAS Marked
Components Upon

Group-Based Assignment (GBA) (Weightage: 10%) 100

Group Report
• Answers to GBA Questions 90
• Presentation 10

15
Group-based Assignment (GBA)
• 4 members in a group
• Every student must join a group
• Join a GBA group by filling your name into the pre-created groups on
Canvas by 31 Jul 2022 (Sun)
• Decide and inform your instructor via email who the Report Submitter is
• Report is due on 22 Aug 2022 (Mon), 11:55pm

16
Online Course Assessment - OCAS
Graded (Pinned) Discussions
OCAS Course Weighted
Deadlines
Components Coverage Marks

Scoring Guide:
• Initial response
to discussion
question (50%)
DB01: • Respond to min
Graded Discussion Units 5 & 6 10 % Start: Week 6, Mon, 12pm 2 other learners
End: Week 7, Mon, 12pm (40%)
• Grammar &
spelling(10%)

17
Online Course Assessment - OCAS
Participation
• Post acknowledgement of instructor expectations
• Introduce yourself in Welcome and Introductions
• Online seminar attendance
• Online seminar active participation
• Refer to Participation Scoring Guide on Canvas for details

18
Course Description
Technological innovation drives how people work and interact in
organisations. BUS104 Organisational Behaviour in the Technology Era is the
study of individual and group behaviour within organisations in the modern
technological environment. Organisational behaviour is an exciting and
dynamic field of study that has great importance for achieving organisational
success. The study of organisational behaviour provides students with the
opportunity to develop and refine people management skills in an
organisational context. This course introduces students to the concepts,
theories and practices of organisational behaviour which can be applied in the
contemporary workplace. Some of the topics include personality, motivation,
group behaviour and organisational change. Students will also examine how
technology impacts organisational behaviour in different ways.
20
Learning Outcomes (Theory)
1. Recognise the importance of organisational behaviour in developing
interpersonal skills and improving organisational performance
2. Present technology and trends that drive transformation of work
3. Relate individual differences to work-related behaviour
4. Discuss how motivation in the workplace helps to achieve
organisational goals

21
Learning Outcomes (Theory)
5. Illustrate how groups work and how teams can be effective
6. Recall the communication process and ways to increase
communication effectiveness
7. Analyse nature and management of conflict at work
8. Review processes for managing organisational change and stress at
work

22
Learning Outcomes (Practical)
1. Apply organisational behaviour principles and practices in real and
hypothetical situations
2. Demonstrate the essential knowledge and interpersonal skills to work
effectively in a team

23
Study Unit 1 Overview
Introduction to Organisational Behaviour
Unit 1 Learning Outcomes
1. Explain the concept of an organisation
2. Illustrate the organisation as an open system
3. Recognise the significance of the people-organisational relationship
4. Explain the meaning, nature and scope of organisational behaviour
5. Demonstrate the importance of studying organisational behaviour and
how it relates to interpersonal skills in the workplace

25
Unit 1 Learning Outcomes
6. Recall the disciplines that contribute to organisational behaviour
7. Describe the three levels of analysis in the study of organisational
behaviour
8. Recognise the changing nature of work and how it affects
organisational behaviour
9. Present technology developments and applications which may impact
the workplace

26
What is an Organisation?
• Features of organisations
• Organisations as open systems
• Contingency approach of organisation
– There is no one best form of organisation as situational factors affect
organisational performance

27
Organisation as an Open System
Environment Environment

Outputs from Inputs to other

other systems systems
Series of activities

Aims and
Inputs Transformation of Outputs Organisational
Objectives conversion unit goals
Interrelated sub-systems

Feedback Measure of achievement Feedback

(Source: Mullins 2019, Fig 1.5) 28

 Organisational Sub-Systems

Task Nature of the work activities to be

Task carried out

Technology Manner in which activities are carried

out
Structure Patterns of organisation and formal
Technology Management Structure relationships within which activities are
carried out

People Nature of members undertaking the

activities

People Management Effective co-ordination of the sub-

systems and direction of activities of the
organisation as a unified whole

(Source: Mullins 2019, Fig 1.6) 29

Discussion 1
1. Think of an organisation that you are familiar with. Can you describe
the organisation as an open system? For example, what are the
inputs, outputs and transformation activities?
2. What are the sub-systems in your organisation?

30
What is Organisational Behaviour?

Study and understanding of

individual and group
behaviour and patterns of
structure and management
in order to help improve
organisational performance
and effectiveness

(Source: Mullins 2019, Fig 1.1)

31
Multidisciplinary Approach to OB

(Source: Mullins 2019, Fig 1.2)

32
Levels of Analysis in OB
• Individual level
– Factors that affect individual employees (e.g., personality and perception)
• Group level
– Factors that affect groups (e.g., teams, communication, conflict)
• Organisational level
– Factors that affect the organisation (e.g., organisation structure, change
management)

33
OB Factors
• OB inputs – Variables like personality, group structure and
organisational culture that lead to processes
• OB processes – Actions that individuals, groups, and organisations
engage in as a result of inputs and that lead to certain outcomes.
Examples of OB processes:
– Individual level – motivation, perception, decision making
– Group level – communication, power, leadership, conflict
– Organisational level – human resource management and change
processes
• OB outcomes – Key variables that you want to explain or predict and
that are affected by other variables

34
OB Outcomes
• Key OB outcomes are:
– Attitudes and stress, task performance, organisational citizenship
behaviour, counterproductive work behaviour, group cohesion, group
functioning, productivity, and survival

• While studying OB you must try to establish linkages/relationships

between different OB variables. By doing so, you will better understand
how OB functions

• Example linking variables of OB model:

– How personality (input) leads to motivation (process) and which leads to
performance (outcome)

35
What We Will Be Learning
Focus on the individual
•Individual differences (SU2)
•Job satisfaction and work motivation (SU3)

Focus on working with people

Impact of
•Groups and management (SU4)
Technology?
•Organisational communication and conflict (SU5)

Focus on the organisational environment

•Organisational change (SU6)
•Stress management (SU6)

36
Technology Trends
• To make better business decisions
Big Data and Analytics • To gain more insights into customers

• Integration of devices with communication

Internet of Things systems generating data

Cognitive Computing and • Self-learning machines that interact with humans

Advanced Robotics • Robots in service industries

Communication and • Next-generation communication technologies to

Collaboration Technologies support new services and connected systems

(Source: Infocomm Media 2025, 2021)

37
The Changing Workplace

Workplace diversity

Globalisation
Flexible work arrangements
Work-life balance

New Technology Remote working

Hybrid workplace

38
Discussion 2
1. Reflect on your work situation. How do you think you will benefit from
learning organisational behaviour concepts?
2. Take a look at the personal and employability skills listed in Figure 3,
Mullins (2019, p.14). Why are they important?

39
Personal and Employability Skills

(Source: Mullins 2019, Fig 3, p.14)

40
Any Questions?