Regulatory Delivery

International

WoG Process Reengineering

Overseeing the Streamlining of Government Services
Training Outline
• Context Setting
• Techniques of Process Reengineering
• Step 1: Discover
• Step 2: Design
• Step 3: Deliver
• Step 4: Continuously Improve
• Training Skills, Tools and Techniques
• Bringing Together

2
Step 2:
Design

Use tools such as time and motion studies and your

creativity to redesign those problem areas and using
benchmarking to set your improvement targets

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Legal Basis
The reengineering process shall include an inter-
agency review of key permitting and licensing
laws, rules, and issuances, with the end in view of
eliminating undue regulatory burden from the
transacting public.
Section 3, Rule III of the IRR of R.A. 11032

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

2.1. Benchmark best practices

and key metrics

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Benchmarking Techniques
• How does the best barangay/city/state or team
do it?
• How does a comparable organization do it - a
similar process in another group of agencies or
another country? How do they organise their
service and manage it?
• How do they monitor their performance? Are
their metrics different from yours? Are there
commonly agreed metrics that you can
follow?
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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

When was the last time you

compared your work from
others? What happened?

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

2.2. Design the desired

state

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Straight
Through
Process

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Were there times when you heard

the client is saying “I already
submitted this to that department”
or “Why not get the document
from the other office directly”
or “Why do I have to make several
copies of these docs…”? What did
you do?
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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Level
1 Name of Service
Level Agencies
2 Involved Process
Level Flow Activity
3
Description
Level
4 Document Flow
Level Data Flow
5
Level
6

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

On an average, how many times

do you see a client going back to
your office?
Why?

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

How much pending work do

you usually have? Why?

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

2.3. Embrace
digital

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

What do you think will happen if

most of our work today are
already digitalized and/or
automated?

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

2.4. Check that you have not

removed necessary controls

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

It is important
that the cost of
control should
be less than the
value of the risk
identified.
Do not add extra
checks unless
they are really
needed.

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

2.5. List what you want to

change

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Activity Indicator to measure

Who is The change The improvement
and the
involved
issue improvement
Handover from Agency A team Create a Reduced rework Ideal: time from issue of
Agency A to (6 standard time for both certificate to Agency B
Agency B: people) checklist of agency teams being able to process
information to (not measured currently)
Agency A sends Agency B hand over to Reduced
the certificate but submissions Agency B with processing Actual: time from Agency
keeps getting team (2 the certificate time for client A issue of certificate to
questions back people) Agency B issuing
about it Cost reduction decision
for client

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

2.6. Prioritize the list of

changes

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 Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Time:
Control: Complexit Cost /
quick
Improvement Owner who else y: what Benefi Priority
win, 1-3
must give kind of t
months,
approval change? (savin
or longer
g)
1. Create standard Head, Agency No other Simple: internal Quick win 8hrs per High
checklist for A certification approval process submission,
Agency needed.
A to handover to team Just agreement each team –
Agency B with from Head, value in Pesos
certificate Agency B
submissions
team

2.

3.

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Step 1: Discover Step 2: Design Step 3: Deliver Step 4: Continuously Improve

Game 2: Designing Desired

State

Let’s see how much improvements each group can identify in the
new business
registration process in the next 10 mins
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Q&
A

81
Regulatory
Delivery
International

Thank you for your

time.