To: All Concerned Staff

Subject: Process Flow Guide and Respective Duties and Responsibilities

Date: 14 June 2022

For an efficient and effective delivery of this company’s service to its clients, you are all
directed to follow the hereunder:

1. RECEPTION
 Receptionist must perform the following:
o Record all incoming and outgoing communications;
o Maintain the logbook for visitors/partners and applicants;
o Assists all applicants in filling up the forms;
o Turn-over to undersigned all incoming communications, parcel and
mails upon receipt with a transmittal;
o Ensure that energy saving measures in the use of the interview
room and work area are observed;
o Perform such other functions that may be assigned from time to
time.
2. APPLICANTS INTERVIEW
 Process Holder/Documentation Officer ROs are the one’s to interview their
respective applicants and to do the documentation until it is ready for OEC
E-sub;
 Process Holder/Documentation Officer/ROs, must see to it that prior to
submission for E-sub all the documents are checked and complete;
 All process handled must be done without delay;
 To submit a weekly status of process handled;
 To perform such other functions that maybe assigned from time to time.
3. CONDUCT OF PRE-EMPLOYEMENT ORIENTATION SEMINAR
(PEOS)/BRIEFING, PDOS, OWWA
 The conduct of PEOS/Briefing, PDOS and OWWA should be done
according to schedule:
o PEOS/Briefing – HSW – 10 – 11 AM
- Skilled and Prof – 2 – 3 PM
o PDOS – per schedule given by the respective process holder
o OWWA – per schedule
 Schedule of the above mentioned should be submitted to the HR QC. The
latter will give to the undersigned the daily schedule 1 day prior to the
conduct.
4. ENJAS, E-REG, OEC E-SUB
 The encoders/responsible staff for this process must always inform the
undersigned all problems encountered that delays the process for an
immediate resolution of the problem;
 OEC encoder must submit a Weekly monitoring report to the undersigned;
 Perform such other functions that may be assigned from time to time.
5. FRA/JO/MANPOWER REQUEST REGISTRATION/APPROVAL AT THE POEA
 LOs has the responsibility of ensuring that the registration or approval of
this process are done without any delay;
 Inform the undersigned any problem encountered causing the delay;
 Submit a status report every week;
 Perform such other functions that may be assigned from time to time.
6. EMBASSY, OWWA LOS
 LOs for this process must ensure that all submission, releases and
schedules are achieved without any delay;
 LOs must inform the undersigned any problem encountered causing the
delay of the above-mentioned process;
 LOs must submit a weekly status report;
 To perform such other functions that may be assigned from time to time.
7. WELFARE ASSISTANT
 Ensure that all request for assistance, repatriation is immediately attended
to;
 Ensure that all complaints are attended by gathering all the documentary
evidences needed and mindful of the expiration period in every order
received;
 Attend to all requesting parties, NOK, and attached agencies with respect
in responding to the issues raised and see to it that it is resolved amicably
if possible;
 Ensure that OWMS is religiously monitored and updated;
 Submit a weekly status report of welfare cases;
 Perform such other functions that may be designated from time to time.
8. OFFICE BRANCHES
 Staff in the branches must at all times protect the license of the company
during the conduct or recruitment activities inside and outside the office;
 All inquiries, follow-ups must be addressed to the undersigned;
 Submit a weekly report to the undersigned;
 Perform such other functions that may be assigned in the future
 9. MAINTENANCE OF CASH DEPOSIT FOR OEC AND ENJAZ
 OEC – P10,000
 ENJZ – as the need arises
 It is the responsibility of the Shared Cashier to inform the respective
process holder of the status of their account.
 Submit a report to the undersigned in regard to shared monetary
responsibility 5 days prior to the due date.
 Perform such other functions that may be assigned from time to time.
For your information, guidance, and strict compliance

NOTE: NO CASH DEPOSIT NO PROCESS

Meriam R. Balmocena
Director for Operations